This is my first post on these forums and I would like to start off by saying this is one of the best sites I have found and has already taught me so much. Ok so here is my problem. I recently realized that I can unlock my phone (I have a T-Mobile Dash) but I did not know how to go about doing it. So I looked and looked and read and read and decided to pay $39.00 and get an unlocker program from GSMliberty. I’m not sure if GSMliberty is a credible site but I still went thru them. I made the payment and followed the instructions on what to do. I connected my phone to my computer and once active sync was connected I ran the unlocker. Every time I tried this I received this error
I submitted a trouble ticket with the company and they sent me this reply:
"Make sure to run the unlock from home. Run active sync, then connect the phone while it's on in Windows mode with NO SIM or memory card. Rerun the unlock software. Only 1 active sync session must be running on system tray.
ALL firewalls, anti-virus software and pop-up blockers have to be off."
I have no clue how to fix this issue or what I am doing wrong and I am extremely frustrated with the whole dilemma but my question right now is what the heck windows mode is? I have never heard of windows mode before, I thought because I have a windows mobile phone that my device is always in windows mode lol. Anyways I am sorry for this long post but any help will make me feel better. Thank you in advance and once again sorry for this long thread.
LiG
Nevermind I figured everything out!!!
lignsocal said:
Nevermind I figured everything out!!!
Click to expand...
Click to collapse
I curious, what did you do to get it working? And, is is CID and SIM unlocked?
Yes it is SIM and CID Unlocked. I went thru IMEI-Check instead of GSM Liberty but I found out that if you get this error message while running the program all you have to do is unplug the USB cable from your device then stop the unlocker program, then re insert the USB cable back into the phone and right after that start the Unlocker program again. The program will pick up where it left off. I found this out after trying to get this to work for about a week. If any one decides to go with IMEI-check and they get an error message just do exactly what I explained and everything will work out!!!
Got my brand new HTC Touch Cruise the other week and it was working great. I then decided to try and Geotag my photos which apparently is as simple as changing a registery value. So off I go and download the trial of Resco Explorer 2007 and reg editor from their website and change HKLM\Software\HTC\Camera\P9 »Enable« to 1
Soft reset the phone and then the phone no longer connects to the network.
(The geotagging feature of the camera worked fine too.....)
I uninstalled the tools, did a hard reset and reloaded the original ROM to no avail - the phone still refuses to connect to the network (Telstra NextG - Australia) which it was working fine with before. I have also noticed that when there is no Sim in the phone the IMEI does not agree with the one on the back and when the Sim is in it says the IMEI is "Not Support"
Any help would be appreciated, I'm missing my new toy already!
Do a Hard reset and your problems should be gone. Easiest way is "Settings > System > Clear Storage > 1234". Remember to sync your contacts before you do it and good luck
I'd already tried a hard reset and loading the latest ROM (Which was the same as the one it shipped with) but that did not work.
Just tried doing it again the way you suggested and it's still broken.
Also on further inspection my IMEI when it doesn't have a SIM in to is almost the same as the one of the back but just has an extra 01 on the end. It still says "Not support" when I have the SIM in it though....
All sorted out.... It seems it was an issue with Telstra(They said they had a brief outage, and for some reason my SIM didn't reconnect to the network until they gave it a "Kick"), not the phone that just happened at the same time as I was editing the registery. Talk about bad luck......
TMBomber said:
All sorted out.... It seems it was an issue with Telstra(They said they had a brief outage, and for some reason my SIM didn't reconnect to the network until they gave it a "Kick"), not the phone that just happened at the same time as I was editing the registery. Talk about bad luck......
Click to expand...
Click to collapse
Yes so next time your Polaris not working so blame always your operator if the device dont connect, The imei cant NEVER chance with a registry chance what ever you do with the device the imei never changes, with that numbers you cant mess with
you said the imei changed when you have the sim card inside and evidently you couldn't connect to the network because of that... so deosn't that implys there's a 'possibility' that bypass the hardware imei by doing something to the sim? we might be on to something here guys..
ok heres the story....
i bought a used mint condition touch pro and activated on sprint online and the touch pro is running fine but the net wasnt working... i took it to sprint and they told me that the inner workings of the usb port were damaged and it was hard to communicate with the device via usb cable so they could not do their stuff, i though it was BS cuz it charges and connects to activesync as well as flash drive just fine at home till i tried to unlock the device which always gave me communication errors... i can do it via sd card no problem as i did and flashed energyrom just now but i still cant connect to the web and they said theres nothing that can be done about on their part that and i would have to call insurance and shell out 100 bucks for another one cuz the in-store warranty did not cover that. But i dont think that the usb port (which is fine IMO BTW) has anything to do with the net not working rite?
they told me do dial ##DATA# and restore the profile, soft reset and then attempt to update the profile via settings but it fails every time with error code 67 / incorrect username/password... i flashed to stock rom before this and hard resetted BTW and no dice... i think it may be a hardware problem cuz everytime i try to update my settings and fails, the username of the previous owner always goes back and thats maybe whats going on. but to no avail the device updates with my info...
the USB port damage that they mentioned was to connect the device to a diagnostic machine and since its damaged it cant connect to diagnose the problem so i guess im stuck then...
What do you think? if i can get my web working i would most likely keep it since i can flash via sd no problem and switch it for a pro2 easier than paying for it. i tried to update profile and prl but they always fail... i always get a incorrect username/password error 067
if anyone can help me get my net workin again i would fully thankful, where can i manually get my sprint internet settings?? cuz the DCD carrier cab and PRL update cab did not work for me...
i have noticed that when i go to device info. the sprint username isnt mine so i guess that would be the problem, i know what mine is but where do i change it? and what about password and anything else required for the sprint internet sevice to work??
Hello .. I have my HTC hero back on sprint. but no EVDO or DATA connectiuon at all.. I went to the corporate store and of course the MSL code did not work.. so i told the guy well use 000000 and the guy said .. so u messed with the phone...and i had to say yes...therefore they are not messing with it at all...even when i putted the right MSL.. L*( so. what can I do to get my EVDO DATA back?
I can make calls etc...
my other question is...
if you flash your phone..with STOCK(RADIO,STOCK APPS) and you changed the MSL before...will the STOCK flash do all that it suppose to do?
I had the same sort of thing happen to me when I was trying to pass a rooted Pre to a friend. Using the RUU might sort it out, if it doesn't call customer care and ask them to send out the hands-free provisioning signal again. That will put the right info on your phone. Most of all, don't panic All will be well once again.
That's a problem..the hands free activation starts working when you turn oin the phone but it does not complete it gives an error 1012
linkinx64 said:
That's a problem..the hands free activation starts working when you turn oin the phone but it does not complete it gives an error 1012
Click to expand...
Click to collapse
that's probably due to the MSL not matching the one on file. have you tried rewriting the correct MSL code to the phone? the handsfree activation and profile update should work after that.
Yes I did that...They gave me the MSL...and It does matches the one on file...I am going to try using the RUU again ..
fix
Take the phone back to the store all they have to do is reprovision the phone. If the won't work on the.phone factory reset the phone. I work for Sprint and either will work.
But I am thinking that Update Profile...and Hands Free activation need a EV or 3g whatever connection...right? I don't have it there is no ICON
Just to make sure.. I am running the RUU properly...I have to go to the bootloader( 3 android skaters) and select Fastboot right?
3 things I can think of that worked for me the other day, you will need your MSL and do a ##RTN# (##786#) hit menu then reset. It will ask for MSL but it will also delete everything. should work as long as you have 1.5 based off the 1.29 or 1.56.. Or you can try ##DATA# (##3282#) and reset the data profile. If that does not work call sprint or go into your local store and have them reset your Vision username. 1 of those 3 things should get you where you need to be. If they do not work it is more than likely hardware related.
Just wanted to note as I am still an active employee for sprint as well, a data provision will not work, they will only be able to go these routes in this case, so def. back up any information you may want to keep if you have not already.
ok thanks for all the replies...I just came from a Sprint store, and they guy said that my DATA was not provision properly and I have to wait 1 hour take out the battery ... and turn the phone on again..that should do it...if it does not I ll call Sprint and have them reset my Vision Password ... Thankss!
Ok I think I know what's the problem...First I don't have a recovery thing....HOME+POWER ON brings me to a Exclamation ICON I guess there is where my info should be ... and because the phone was rooted before that image is gone...so the ##3282# USERNAME menu is empty...where can I get that info? that suppose to be there? IP, etc
Your data information will populate automatically once provisioning completes, Id try calling tech support having them reset your vision user name not password then preforming a RTN or doing the RUU prior which should reset everything to what it needs to be prior to root.
travo1 said:
Your data information will populate automatically once provisioning completes, Id try calling tech support having them reset your vision user name not password then preforming a RTN or doing the RUU prior which should reset everything to what it needs to be prior to root.
Click to expand...
Click to collapse
thanks man
FIX
It is not the username and password. It is the fact that the phone is not recognizing there is a network available i have seen this issue a bunch of times. you are going to have to do a hard reset (not a ##786#)or you can take it back to the store and have them provision the phone through icss.
I have done Hard Resets more than 5 times. now ... So i am getting a new phone, and that's it .. I'm tired of goind around with my phone..having i consirderation that my phone was in Metropcs and then to Sprint , maybe that screwed something, ahd the guys over in the corporate store don't want to work on it.
if you were in my area i would help!!
linkinx64 said:
I have done Hard Resets more than 5 times. now ... So i am getting a new phone, and that's it .. I'm tired of goind around with my phone..having i consirderation that my phone was in Metropcs and then to Sprint , maybe that screwed something, ahd the guys over in the corporate store don't want to work on it.
Click to expand...
Click to collapse
Hard resets will do nothing... Run the RUU... Your MSL has no ties to your provisioning.. So I don't know why that keeps coming up.. I'm not sure how Metro does things, but to take that ESN to another carrier usually needs a radio flash and if they had done that, you will not be able to use it unless you reflash the sprint RUU...
You cannot exchange a phone that you have maliciously changed... It has nothing to do with the phone, its the user....
azyouthinkeyeiz said:
Hard resets will do nothing... Run the RUU... Your MSL has no ties to your provisioning.. So I don't know why that keeps coming up.. I'm not sure how Metro does things, but to take that ESN to another carrier usually needs a radio flash and if they had done that, you will not be able to use it unless you reflash the sprint RUU...
You cannot exchange a phone that you have maliciously changed... It has nothing to do with the phone, its the user....
Click to expand...
Click to collapse
I have run the RUU several times aswell, and I have insurance on the phone, so I hope I can get one tomorrow.
azyouthinkeyeiz said:
You cannot exchange a phone that you have maliciously changed... It has nothing to do with the phone, its the user....
Click to expand...
Click to collapse
Hey, he bought the phone. There is nothing 'malicious' about him modifying or customizing 'his' phone. The only thing malicious here is your attitude. Well, that and the phone company Nazis warping the brilliant idea that Google had when the Android was first conceived. It wasn't supposed to be about control, or about 'nickle and dime-ing' their customers to death reselling features that are already built into the OS.
Grow a soul, or at least a pair.
Hi, a family member passed away a few months ago and I was given her phone by her sister to use if I wanted. She had the phone and charger, and thats it. I stay in the UK and the phone I use is on O2. The phone she had was the Experian L but she had her phone through a contract with virgin media.
When I initally put my sim card in and turned the phone on it said 'virgin media, this phone has been reported lost/stolen'. In order to unclock it from this security lock I needed her insurance company(through virgin) to provide me with a 4 digit pin to unlock the phone. This was very hard to get as the insurance people are different from virgin media, but after a while they agreed to give me the code if I sent a copy of her death certificate in. I did this and got the code thankfully. I was told that I wouldnt be able to use my o2 simc ard in the phone because the handset was locked on Virgin. I was told if I paid £15 I would receive the unlocking code through the post in a week or so.
I did this and got a letter through the door with the instruction on for to unlock the handset. Basically its a 16digit number that I enter and the phone become unlocked. However, after all this Ive just realised I think there is a phone lock on the phone i.e. a pin she must have set herself? I think this because when I power the phone up without a sim, all I can see is the date/time, with her name underneath, and also underneath that is a keypad. When you press any button on the keypad and hit enter it says wrong pin? That happens without a sim card so I presume it is a phone pin lock she had on her phone is that correct? If so, is there any way around this? Ideally I would like to keep whatever pictures etc are on the phone however I realise that might not be possible. Ive tried to download the sony suite however it wont allow me to use the suite because it tells me on the computer I must enter the pin on the phone to continue! bit of a nightmare to be honest.
Any help/suggestions with what I can do? Many thanks
I cant unlock through Pc Companion because Pc Companion needs the screen to be unlocked before it connects the device, and I cant do that.
factory reset
Hello, do a factory reset to the Phone, but you will loose all the information on it