I had a problem with my cruise where I would need to run the screen alignment utility multiple times per day. It seems like every time I put my phone in sleep mode, then went to use it again like an hour or so later, the screen would be out of alignment. It was pissing me off very much!
So, I searched all over and came up with alot of people having that same problem -- but not on the TC. After further research, it seems as though the issue with the other device is related directly to a manufacturing flaw, so it really had nothing to do with the problems I was experiencing on the TC, as the two devices have very different screens.
I called and got an RMA and the tech told me that they haven't seen any problems with the polaris, and I should try to hard reset first and see if that would fix it -- then it would be proven to be a software issue and not hardware.
So, thats exactly what I did. I ran spb backup, made a backup, hard reset, and restored the backup...and the problem was fixed!! I cancelled the RMA.
But...anyways..enough with the long story...the point of this thread being, what I am still wondering about -- what in the hell could have caused this problem to begin with, and how would making a backup/hard reset/restoring the backup have fixed it?
If anyone that is smarter than me has any opinions or insights I would gladly appreciate them, cause even though this is fixed I would still like to have some explanation why it occured.
Thanks in advance.
A registry key could have created the problem, one that SPB backup didn't save... but could have been anything... we're talking Windows here... mobile version true, but still the same old M$ Windows... and in 98% of the SW related problems the best option is to reinstall...
Heh, I never thought of it like that, but I guess you are right..
In similar situations like that on a PC (things going wrong that just can't be explained) and when all else fails, a reinstall usually does the trick Oh well...guess there's not really much else to figure out lol..
Goin on 4 days now with no alignment
I just hope it stays fixed
As one of my friends said long time ago:
"What do you mean, it doesn't require reset button? It's running Windows!"
I can't remember if this happened with the build I was using before (month 2) -- I think perhaps one or two times, but I'm not 100% sure. However, more recently it has been happening quite a lot. Sometimes the phone will just simply not turn the screen on. There's not even any backlighting (or in this case in other words the black level is below the minimum that it seems to be when the screen is on since it's LED.) Most of the time I don't think it's responding at all, but this latest time I did get haptic feedback from what should be the lock screen, so I'm not entirely sure if I was maybe just missing the lock before. I think the issue has been happening more frequently now than before though (well, it has only been since the 14th or so I guess, but I'm pretty sure the issue wasn't happening much at first) I'm wondering if it's more likely something I've changed. Also, this last time I did notice later that day that the battery was shockingly low for such a short trip out. I think it was in the 70-80 range -- normally it's around 92+ after that length of time.
To be honest, I do keep a lot of things from running in the background and freeze a lot of apps. I try not to get anything essential, but sometimes it's hard to tell what truly is. I've mostly frozen obviously useless things like the live wallpaper stuff though. The only thing even remotely related that I could think of is the face unlock which I froze since it was running even though I don't use it (I have the plain slide to unlock set and do not want face unlock.) I can't think of anything else I might have messed with that even remotely could have to do with this though... My Nexus 7 also running CM 10 stable doesn't seem to have this issue.
A few people here and there have been starting to have this problem pop up- including me.
My phone was perfectly fine with absolutely no problems with the touch screen but about three days ago, my phone started acting weird.
At that time, I was running CM 5.1 nightly and then dirty flashed over to the latest. I thought that this was the problem and so I did a clean flash but still the problem was there.
Went back to the original CM nightly that I was previously on and problem is still there.
Tried many different ROMs but the problem is still there..
I can't type out a sentence without my phone failing to register a touch and sometimes registering rapid touches as one - the same problems before Synaptic released a 'fix' for this issue.
At this point, I don't really know what to do but it's aggravating that a phone can't do it's basic tasks such as type.
The phone seems really sluggish when I type - which I haven't encountered before this which slightly leads me to believe that input lag is the crux of the problem however, I can't say for certain.
Can anyone with more expertise help me with this?
Same issue
You_got_owned123 said:
A few people here and there have been starting to have this problem pop up- including me.
My phone was perfectly fine with absolutely no problems with the touch screen but about three days ago, my phone started acting weird.
At that time, I was running CM 5.1 nightly and then dirty flashed over to the latest. I thought that this was the problem and so I did a clean flash but still the problem was there.
Went back to the original CM nightly that I was previously on and problem is still there.
Tried many different ROMs but the problem is still there..
I can't type out a sentence without my phone failing to register a touch and sometimes registering rapid touches as one - the same problems before Synaptic released a 'fix' for this issue.
At this point, I don't really know what to do but it's aggravating that a phone can't do it's basic tasks such as type.
The phone seems really sluggish when I type - which I haven't encountered before this which slightly leads me to believe that input lag is the crux of the problem however, I can't say for certain.
Can anyone with more expertise help me with this?
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Click to collapse
Im having a similar problem. I cant type a single sentence without errors. It doesnt register the touch as well few times. Using a device is so sluggish.. hate it. Tried many roms with clean wipe but without any success. Would be nice if anyone could help with the above issues.
I have similar issues and I don't think it's a software issue - I have never flashed a ROM. I think it's hardware problem, probable the earthing suggested in this post:
http://forum.xda-developers.com/oneplus-one/general/fixing-ghost-touch-grounding-issue-hint-t2951000
There is an app that re-calibrates the touchscreen every time you turn it on, but it doesn't completely solve the problem for me and also prevents unlocking until it has completed, which is annoying. The fact that a re-calibration is needed to even achieve a little stability is consistent with an earthing problem.
If mine gets any worse, and I think it will, I'm going to investigate a warranty claim, but that sounds like a few weeks with no phone, which I can't tolerate.
hi, i'm experiencing the same problems. you can test this when registering 2 touches on the same Y axis (try with anyone of touch test apps).
I think that this is popping out to a lot of people in this moment because of the hot days kicking in. in fact, if your phone is cold (try to put in a fridge for 5 minutes) it will work perfectly, but when it will become hot again in your hands the touch will start to freak out again
What sucks is my phone was perfectly fine a few days ago and we've only had an increase of about 5 deg F over the week.
Occasionally the capacitive buttons don't register either.
Same thing here. Perfectly working screen, flashed 5.1 unofficial some weeks ago and no matter wich versión of cm or what kernel, randomly ghost touches happens.
Now with official 5.1 and ak 200 works better, but it's still there. There must be some kind of firmware/software problem, It's too curious that this issue begin to happend to many people at the same time.
My bro has the same problem, some days after flasing CM12S the screen doesn't feel as responsive anymore.
The screen isn't able to handle multiple touches anymore what makes typing really annoying, scrolling through settings also goes really slow.
Tried flashing latest 12.1 nightly but I don't think any ROM will be able to fix it.
No idea what caused it and if there is a way to fix it.
ZuLa said:
Same thing here. Perfectly working screen, flashed 5.1 unofficial some weeks ago and no matter wich versión of cm or what kernel, randomly ghost touches happens.
Now with official 5.1 and ak 200 works better, but it's still there. There must be some kind of firmware/software problem, It's too curious that this issue begin to happend to many people at the same time.
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This is exactly what happened to me and it seems like it happened to a good number of people around the same time. Either 1)It's a huge coincidence 2)OnePlus rigged our phones to go haywire around this time or 3)Something in one of the nightlys got messed up for a few people however like you said, flashing new roms for kernels doesn't help anymore which makes me want to do a complete wipe - Internal data included.
Same issue
I was sure it's the heat some time back but then this touchscreen fixer app in the Themes and Apps section is actually helping. That makes me wonder if its the firmware, coz the problem only kicked off after the CM12.1 update. A few of my classmates purchased the OPO at the same time as I did and they dont have this issue (they didnt go to CM12.1).
Any tips on what firmware/ROM to revert to?
Edit: I also flashed the Oxygen OS firmware.
It's not a change in the firmware, mine did it spontaneously. It's hardware. OnePlus will do everything they can to spin a software story and indeed it will often be possible to partially mitigate in software, but ultimately everyone with this problem should be getting a replacement. That could be a lot of people.
patp said:
It's not a change in the firmware, mine did it spontaneously. It's hardware. OnePlus will do everything they can to spin a software story and indeed it will often be possible to partially mitigate in software, but ultimately everyone with this problem should be getting a replacement. That could be a lot of people.
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I'd love to see how you jumped to such a definite conclusion. I live in a warm climate to begin with, temperatures are actually lower now than they were a month and a half ago, and the CPU of my OPO has definitely risen above the 41-45 Celcius range that people seem to quote for this current wave of issues (and I have corroborated with my own testing). However, if I go to the recovery, the touchscreen seems to have normal responsiveness, regardless of the CPU temperature. Unless it was a built in hardware malfunction set for a specific moment, the probability of a sample, even of this size, where a series of individuals can all see the exact same lineup of hardware-based issues occurring at the same time, is too ugly for me to try and imagine calculating. But I would fare to bet it isn't high.
However, if a set of users are all changing their software as new versions and builds come out, just as the release occurs... At least then you have a series of events occurring all at the same time. Not causation, but at least there's a stronger correlation than "it's warming up so now we see the hardware defects".
The temperature range this "defect" is being attributed to can be reached quite easily in normal use in temperate areas, but even in colder climates, it should be simple to reach such temperatures if the phone isn't underclocked, as the phone is set to charge, or even if the phone is running a software update of some kind, and countless other things.
TL;DR - Don't jump to conclusions that fast, weather changes aren't a strong correlation.
hyshion said:
I'd love to see how you jumped to such a definite conclusion. I live in a warm climate to begin with, temperatures are actually lower now than they were a month and a half ago, and the CPU of my OPO has definitely risen above the 41-45 Celcius range that people seem to quote for this current wave of issues (and I have corroborated with my own testing). However, if I go to the recovery, the touchscreen seems to have normal responsiveness, regardless of the CPU temperature. Unless it was a built in hardware malfunction set for a specific moment, the probability of a sample, even of this size, where a series of individuals can all see the exact same lineup of hardware-based issues occurring at the same time, is too ugly for me to try and imagine calculating. But I would fare to bet it isn't high.
However, if a set of users are all changing their software as new versions and builds come out, just as the release occurs... At least then you have a series of events occurring all at the same time. Not causation, but at least there's a stronger correlation than "it's warming up so now we see the hardware defects".
The temperature range this "defect" is being attributed to can be reached quite easily in normal use in temperate areas, but even in colder climates, it should be simple to reach such temperatures if the phone isn't underclocked, as the phone is set to charge, or even if the phone is running a software update of some kind, and countless other things.
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The outside temperature being warm would keep the screen hot for a prolonged period of time as compared to the phone heating while charging or intense usage. However, your recovery argument is spot on! The touch works flawlessly in recovery!
goldengargoyle said:
The outside temperature being warm would keep the screen hot for a prolonged period of time as compared to the phone heating while charging or intense usage. However, your recovery argument is spot on! The touch works flawlessly in recovery!
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Well I guess it's good that it's not hardware damage.
Has anyone tried going back to android 4.x to see if it helps- if it really is software?
Surprised there hasn't been more people experiencing this issue given the number of people going to android 5.x
I have the same frustrating issue
Same here, works fine in recovery. Also had this issue arise after the first bout of touch issues: https://www.youtube.com/watch?v=yoFYcFawTI4&feature=youtu.be
(clearing cache seems to alleviate that particular problem)
I think it's a software issue. I mean possibly there is hardware problems too but mine started appearing only after I installed the 5.1 update... also some things for me feel like a software issue for example when scrolling instagram back up to the top. as soon as it gets to the top it bounces back down again.. seems like software problem to me.
This is definitely a hardware issue. My phone was working perfectly. Until I went on a 5 days trip and used it for navigation, and went very hot. Up until then I was on the same CM12 rom for weeks without a problem. Since then, I've flashed many roms and the problem persists. It's definitely a hardware problem. For me it occurs whenever the phone runs a little bit hot. Practically all the time when I'm on 3G. When the phone has been in my pocket with 3G on, it's almost impossible to unlock it when I try to use it.
I contacted Oneplus a week ago and I still try to get them to RMA the phone. They've sent me all sorts of crap emails, I wiped the phone and now they ask me to shoot a video to showcase the problem. This company has the worst customer service you can find. As much as I like the pricing, I won't be bothered again with their devices. I only hope they'll RMA it otherwise I'll open it myself and try to fix the grounding issue. There is a detailed how to which also explains what's the problem.
I always had it but it was so minim that maybe couple of times a day weren't that big problem!
Just yesterday and today the issue is now intolerable! I removed the screen protector and used the stock lollipop keyboard (bcz swiftkey is kinda slower the issue was there more).
It's still very annoying and I can't type easily! I had to remove flow/swype feature to minimize it further!
Seriously considering buying another phone although I wanted to keep it for a year at least! But the hate is growing on me...
HAha exact same problem here happening since 3days.
I was on Euphoria 29/3 build. I flashed ak kernel, after reboot i couldn't type properly anymore. I was like damn, maybe its bad kernel setting or so. Didn't help.
Cleanflashed 3 roms since then, didn't solve anything. All tho touch works fine in twrp for me. So im really clueless. Swiping does seem to work better for some unknown reason to me!
The ghost swipes while typing is driving me crazy. Thinking of going back to 5.0.2 to see if that helps. Do I need to flash an old firmware to go back to a previous Android version
My phone is dropping the framerate on touching the screen occasionally, stuttering for a short time. It is fine again after rebooting, but I am facing this problem since I got the phone three weeks ago. Does anyone else experience this? Is there a solution? I am worried this could be a hardware defect.
Try to reinstall the ROM. You can install full ROM without losing data. If that doesn't help, try a clean install.
Yes I see it too. In fact I started a thread on this in Q&A section but nobody seems to be interested
Nothing I seem to do in terms of tweaking the performance parameters seems to help. It can be fine for half an hour and then out of nowhere a few frames are dropped and it looks awful
It's ok 98% of the time but those 2% are making it hard for me to love this phone.
Lownita said:
My phone is dropping the framerate on touching the screen occasionally, stuttering for a short time. It is fine again after rebooting, but I am facing this problem since I got the phone three weeks ago. Does anyone else experience this? Is there a solution? I am worried this could be a hardware defect.
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It sounds like a rogue app is taking control of your phone. I checked your Profile GPU rendering screenshot against mine, and indeed, mine never goes much higher above one-half length of the green line, which I think may be the 120fps limit (the green line itself is 16ms or 60fps.)
Seems to me that you need to uninstall some custom/rare apps to troubleshoot this issue.
It is definitely not normal behavior.
carlos67 said:
Yes I see it too. In fact I started a thread on this in Q&A section but nobody seems to be interested
Nothing I seem to do in terms of tweaking the performance parameters seems to help. It can be fine for half an hour and then out of nowhere a few frames are dropped and it looks awful
It's ok 98% of the time but those 2% are making it hard for me to love this phone.
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Click to collapse
So my guess is that either people don't notice it, but I think that's quite impossible as even some kernel devs told me they wouldn't experience this. Or it's a fault in oos itself. Or we are using an app or some setting that's causing this. Or it's a kind of defect, which I think is unlikely but not impossible.
I am about to reset the phone completely to stock with msm download tool and start from scratch. Have you already done something similar?
Next idea would be flashing Omni ROM as I believe this is one of the most clean and fluid custom roms. If all of this fails, I would start to believe it's a hardware problem.
Lownita said:
I am about to reset the phone completely to stock with msm download tool and start from scratch. Have you already done something similar?
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I would suggest you learn adb/ fastboot to do this so you learn to know what, how and why you doing this and that.
Not really difficult but extremly helpful if you face problems.
The large amount of applications and internet uses it may slow. Better cleared all caches and it's working properly.
Hi, I have a p7p. I've got the animations turned off. I'm NOT using the smooth display. When I do use the smooth display this issue seems to go away. Perhaps it's because my eye doesn't perceive the flash at the higher frequency. The flash most often seems to occur when I'm typing on the Gboard. It's like a glitch ⅓ of the way do the screen and is just a line that flashes across the entire width of the screen. Is there some way to test this? I see mention of "display checker" apps on this forum sometimes.
I am wondering if I have to RMA the phone. The flash is just a line and is for a split second, but I don't like it having paid $1000 for this phone. I don't want it to get worse after the phone is out of warranty. That's what really bugs me. If I let this go and it grows into a screen failure or something I'll be kicking myself in the butt if it fails after the warranty is expired. What even is the warranty on these phones?! I have the 512GB storage version from Google
The standard warranty is 1 year; this may be dependent on your locale.
I have yet to understand why people tend to take to the Internet to complain about problems with a device that they can get fixed for free. Not flaming anyone here, but if you're worried about the longevity of your device and whether a problem may get worse in the future, why wouldn't you just take advantage of the warranty you have?
V0latyle said:
The standard warranty is 1 year; this may be dependent on your locale.
I have yet to understand why people tend to take to the Internet to complain about problems with a device that they can get fixed for free. Not flaming anyone here, but if you're worried about the longevity of your device and whether a problem may get worse in the future, why wouldn't you just take advantage of the warranty you have?
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Not complaining. Asking if anyone else has it. Sometimes these things are known hardware issues and if it was i have no problem starting a RMA. I was just seeing if anyone else experienced this.
Schroeder09 said:
Not complaining. Asking if anyone else has it. Sometimes these things are known hardware issues and if it was i have no problem starting a RMA. I was just seeing if anyone else experienced this.
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It most likely is a hardware issue. If it's not happening in a specific app, and you don't have any of the display debug options enabled in Developer Options, it's probably a GPU issue.
Thanks for the help.
try disabling animation, in case it's glitching
what i notice is this phone has that animation during app switching, and other thing, which on some ocassion, doesnt really suit my taste for visual stuff, bit awkward for the eye.
otonieru said:
try disabling animation, in case it's glitching
what i notice is this phone has that animation during app switching, and other thing, which on some ocassion, doesnt really suit my taste for visual stuff, bit awkward for the eye.
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I have animations off. I thought you hat might be part of the issue too and is why I mentioned it. With animations off a large app icon (for whatever is being switched from) momentarily pops up on the screen.
Schroeder09 said:
I have animations off. I thought you hat might be part of the issue too and is why I mentioned it. With animations off a large app icon (for whatever is being switched from) momentarily pops up on the screen.
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in my case, it was first app in app drawer (the app doesnt need to be running for it to happen) that will pop up during animation. I think this might be launcher bugs as well.
i stop seeing it after switching to nova btw
Should Google be repairing or replacing for this? I was hoping they'd just swap me a new phone. I don't want em tearing this apart and giving it back to me. What have they been doing for everyone else?
Dude you may have a lemon. In all my years on XDA, I have never seen someone start this many threads for a single phone.
schmeggy929 said:
Dude you may have a lemon. In all my years on XDA, I have never seen someone start this many threads for a single phone.
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One thread? I've started one thread for suspected hardware issue.