https://www.facebook.com/pages/T-mobile-G2X-by-LG/137141596354503
"As of Now, T-Mobile and HTC still haven't released the Official Statement issuing a firmware update to the G2X. Just remember it is in fact up to the Manufacture (LG) to allow T-mobile to broadcast the Firmware Update OTA.
-Brandon Kinney (Head Admin)"
Absolutely ****ing ridiculous. Hey T-Mobile, guess what logo I see when I look at the front of my phone? YOURS! Quit blaming what is essentially a contractor of yours and own up!
If I lived in an apartment with a busted furnace and complained to my landlord that it still hadn't been fixed after a week, would I accept a reply like "Well, the contractor I use sucks and can't get his act together, so be mad at him."? **** no! It's YOUR responsibility to get this **** fixed, Mr. Landlord/T-Mobile, I don't really care who you rely on to get it done.
My contract is with T-Mobile. Not LG. Get your act together T-Mobile.
Eh, I don't think TMobile is the right target here. Would you blame your local cable provider if your Television had an issue, even if they sold it to you?
No, you would expect their customer service to exchange it for you, whether for the same model or a completely different one, but you wouldn't blame them for the TV itself. This one is squarely on the shoulders of LG in my book.
yea, take your beef up with LG. Tmobile sells the phone but LG is the one who makes the software and responsible for the updated software. if anything, Tmobile is actively helping LG by testing the software and QCing it for their network.
nonetheless, i wish LG would just release its source for 2.3.x and then the devs here could finally make it work like it should
brdma said:
Eh, I don't think TMobile is the right target here. Would you blame your local cable provider if your Television had an issue, even if they sold it to you?
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Yes, because they would be "managing" the relationship between the TV manufacturer and me. Obviously only LG can write the drivers, but it's T-Mobile's responsibility to lean on them, give them $, hire 3 dozen engineers, whatever the hell is necessary to get this done ASAP.
Better analogy: Sorry the TV we sold you broke, but the component contractor we use to provide the power supply (or voltage inverter or whatever) sucks, so go blame them.
Hahaha why would HTC have anything to do with the update to the G2X? Thats an absurd statement.
jrharvey said:
Hahaha why would HTC have anything to do with the update to the G2X? Thats an absurd statement.
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Typo I assume. Who the hell knows at this point.
next tmobile will be blaming android for putting out the version 2.3.3, 2.3.4 etc too fast that they cant keep up.
lannister80 said:
Yes, because they would be "managing" the relationship between the TV manufacturer and me. Obviously only LG can write the drivers, but it's T-Mobile's responsibility to lean on them, give them $, hire 3 dozen engineers, whatever the hell is necessary to get this done ASAP.
Better analogy: Sorry the TV we sold you broke, but the component contractor we use to provide the power supply (or voltage inverter or whatever) sucks, so go blame them.
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I think they're doing a fine job managing the relationship. I think you're over-estimating the amount of involvement that phone carriers have in the development process.
Why on earth would TMobile ever go through the steps you mentioned (give them money, hire engineers, etc.), when they have a much simpler solution: offering you an alternative phone. TMobile did not engineer the hardware and software behind the G2X, and shouldn't be expected to pick up the pieces. I'd say they are doing a great job handling the customer service side of this issue.
This isn't like buying a TV from Best Buy and then getting angry with Best Buy when the thing breaks. Best Buy doesn't put their names on the televisions and/or use them as flagship branding devices - T-Mobile did.
Your way off base blaming Tmobile here. How do you know there not leaning on LG to get a update out? It's not Tmobiles responsibility to hire engeneers for a device they didn't screw up in the first place. LG ****ed up so its LG's problem to fix it. Tmobile has already done there job by doing a soft pull of the device and offering alternative devices to those having problems.
Sent from my HTC Sensation 4G using XDA Premium App
jrharvey said:
Hahaha why would HTC have anything to do with the update to the G2X? Thats an absurd statement.
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Sense 3.0 will be included with the update.
Beggars1923 said:
This isn't like buying a TV from Best Buy and then getting angry with Best Buy when the thing breaks. Best Buy doesn't put their names on the televisions and/or use them as flagship branding devices - T-Mobile did.
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It is just like Best Buy. Best Buy does not build the TV, they sell it. Tmo does not build the phone, they sell it. Best Buy has had several house brands over the years. It is no different.
Beggars1923 said:
This isn't like buying a TV from Best Buy and then getting angry with Best Buy when the thing breaks. Best Buy doesn't put their names on the televisions and/or use them as flagship branding devices - T-Mobile did.
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This.
jrwingate6 said:
Your way off base blaming Tmobile here. How do you know there not leaning on LG to get a update out? It's not Tmobiles responsibility to hire engeneers for a device they didn't screw up in the first place. LG ****ed up so its LG's problem to fix it. Tmobile has already done there job by doing a soft pull of the device and offering alternative devices to those having problems.
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Who sold me my phone? Tmo.
Who is my contract with? Tmo.
Who's logo is on the phone? Tmo (along with LG).
Who decided that the G2x was good enough in its present form to make their flagship phone? Tmo.
Tmo could have said "No, this phone is no where near ready for market, we'll pass for a few months". But they didn't.
Of course it's LG's fault the phone itself sucks; they make the thing. But it's Tmo's fault for offering it to me as a commercial product that was "ready" and being more than happy to take my money for a bunk product.
Beggars1923 said:
This isn't like buying a TV from Best Buy and then getting angry with Best Buy when the thing breaks. Best Buy doesn't put their names on the televisions and/or use them as flagship branding devices - T-Mobile did.
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When Tmobile puts there name on a device, they expect the manufacturer to actually do its job by testing the phone. LG half assed it so its LG who needs to fix it. I can see it now if Tmobile decided to test all of its phones delaying the release by weeks or months. Then people like you would start complaining about the delayed releases.
Start writing emails to LG and tell them to assign more engeneers to the G2X GB update. Tmobile sure as Bell isn't going to waste money by hiring engeneers to fix every phone they put there name on. Tmobile is the provider of a cell service. Not the manufacturer of the devices it allows run on its network. Lastly, if you think for one second, Tmobile doesn't have a contract with these manufacturers that states they will fix what needs to be fixed then your not living on the same planet as I.
Sent from my HTC Sensation 4G using XDA Premium App
Beggars1923 said:
This isn't like buying a TV from Best Buy and then getting angry with Best Buy when the thing breaks. Best Buy doesn't put their names on the televisions and/or use them as flagship branding devices - T-Mobile did.
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I'm happy to agree with that, but we both know that is smoke and mirrors. In the end, it is still up to LG to produce a quality device with quality software.
The only people that have a real gripe with TMobile (in my mind) are those that switched from another carrier specifically for the G2X, and we've already seen examples on this board of folks being allowed to break their TMobile contract because of this. Again, TMobile doing its job. I would be one of those people (switched specifically for the G2X), but I've got a problem-free phone. Everyone else was already under contract with TMobile, and will have the option of choosing another device to replace their G2X. Again, TMobile doing its job.
I would try to fault TMobile for not predicting these issues, but LG has produced some decent phones in the past, and the G2X still boasts the best hardware of any phone on the market right now (yes, better than the Sensation). This is not just a flavor of the month device.
jcbofkc said:
It is just like Best Buy. Best Buy does not build the TV, they sell it. Tmo does not build the phone, they sell it. Best Buy has had several house brands over the years. It is no different.
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All phones that T-Mobile offers are essentially "house brands". T-Mobile says "we offer the following phones for purchase and use on our network. They meet our quality standards and are ready for the market. We are ready to put out name behind this phone."
jrwingate6 said:
Tmobile has already done there job by doing a soft pull of the device and offering alternative devices to those having problems.
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Last I checked T-Mobile isn't offering any alternative devices. Also, you need to head to law school before making such blanket statements as to whether T-Mobile has done their job.
Yea I agree. If LG gave the update to Tmobile for testing, Tmobile would have the update.
When all is said and done T-Mobile and LG share liability here - T-Mobile, as the seller, marketer, and brand is going to have to make customers whole if there is not fix - it is then T-Mobile's job to go after LG for any sustained losses.
jrwingate6 said:
When Tmobile puts there name on a device, they expect the manufacturer to actually do its job by testing the phone.
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Except?? How about VERIFY. And do their own damn testing. It's called Due Diligence.
jrwingate6 said:
I can see it now if Tmobile decided to test all of its phones delaying the release by weeks or months. Then people like you would start complaining about the delayed releases.
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No, I'd be happy because I didn't have a phone that shut itself down several times per day. Neither LG nor T-Mobile is paying me to be a beta tester...
jrwingate6 said:
Tmobile is the provider of a cell service. Not the manufacturer of the devices it allows run on its network.
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Tmobile is the provider of a cell service and sold me the device, branded with its name, that it allows run on its network.
FTFY
Related
Although I enjoyed the data speed of T-Mobile, I am glad I am no longer paying a charge to them. This business with their future phones is a sign of how un-serious they take their consumer business. And because of that, they do deserve the lack of business their decisions will cause.
Not producing phones that will fully function of AT&T's 3G/4G service is just pure willy-nilly ignorant and T-Mobile needs to feel the heat of their ignorance. The so-called "super phone" coming to T-Mobile, the HTC Sensation, will be a no-seller because of how T-Mobile chooses to conduct their business.
http://www.engadget.com/2011/04/27/t-mobile-g2x-lacks-quadband-hspa-shatters-dreams/
Interesting. i wonder what they do when and if the merger goes through, what then ? do they run to platforms and try to merge over 2 years ? That will totally toast them in business and will lower market share........... Yeah..... What is their plan ?
Yea, I'm thinking of switching back to AT&T as well. Will get a phone that works as long as I need it to, and much better network coverage. Data speeds aren't that big a deal to me, as long as it's around 2mbps download 1mbps up I'm more than content...
And I can still get a 4GB data plan with an iPhone if I go back...
Not too concerned here. 2 of my 3 t-mobile devices fully support at&t's 3g and 4g bands. Just my hd2 will need to be replaced, and that's years away. Not worried.
edit: And phones are planned many months if not a year (or more) in advance. The at&t - t-mobile merger most likely wasn't even in the outlook when they made that phone in the first place.
MartyLK said:
Not producing phones that will fully function of AT&T's 3G/4G service is just pure willy-nilly ignorant...
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Well, that's assuming that the merger goes through.
And even if it does, it's not T-Mobile themselves who produce the phones, they can only buy what the manufacturers are selling.
Plus you seem to be confusing ignorance with short-sightedness.
MOD EDIT :Keep cool, no need to be rude.
TheMan42 said:
The only ignorance here is your post.
Sent from my G2 using XDA App
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+1
Why would you invest extra money into adding a whole new radio into a handset if there is no garuntee that the merger will go through? The next complaint/answer would be "tmo's handsets are sooo needlesly expensive". Probably because someone thought it was a good idea to put unecassary hardware in a phone you probably wont even remember when (if?) the merger goes through.
I get calls like this all the time, if the service doesnt work for you i completely understand- Please find another service because getting the same whiney call day in and day out costs t mobile that much more money keeping an unhappy customer.
Let me be clear id rather handle 10000 calls about our coverage and service then silly reasons like this, you dont need to justify your reason to leave a carrier.. just leave.
TheMan42 said:
MOD EDIT :Keep cool, no need to be rude.
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To be honest, that came off a little strong, but I still feel it was justified. The Original post should be re-read, then see what was more flame-bait. My statement was the truth, it was "ignorant". Ignorance isn't an insult, its simply stating the the post has no merit into what T-Mobile is doing with their products.
T-Mobile still remains a competitor to AT&T, why would they start to have manufacturers incorporate further frequencies in their devices that support the competitors products? I don't see AT&T doing that with their products, nor Verizon or Sprint.
Interesting. And maybe of interest to me. Someone from t mobile has been hard on my heels to switch from sprint to t mobile. She countered every advantage i thought sprint had: pricewise, 4g coverage etc. If I did not switch yet, cause I am a creature of habits and stick to sprint cause: it is what I started with.
mikzfan
TheMan42 said:
To be honest, that came off a little strong, but I still feel it was justified. The Original post should be re-read, then see what was more flame-bait. My statement was the truth, it was "ignorant". Ignorance isn't an insult, its simply stating the the post has no merit into what T-Mobile is doing with their products.
T-Mobile still remains a competitor to AT&T, why would they start to have manufacturers incorporate further frequencies in their devices that support the competitors products? I don't see AT&T doing that with their products, nor Verizon or Sprint.
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Actually Sprint and Verizon both work on the same 2 frequencies. We're allowed to roam on Verizon as much as we want, included in the plan (there's no hard limit, but don't overuse it), and Verizon customers get to roam on Sprint.
AT&T will become the only GSM phone provider in california when this takes place.
Not surprise one bit. T-MobileUS is notorious for false advertising or even intended false advertising on a bunch of their handsets. How can you trust a company who intentionally commercialized the whole "4G" craze by simply stating that actual 4G infrastructure wasn't worth it and HSPA+ was more than just enough? Good thing they got bought out.
KevGer said:
Hey there everyone if you would like to save money off a new contract with T-Mobile, Att, Sprint, or Verizon email me at [email protected]
Sent from my PC36100 using XDA App
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Please stop spamming
Sent from my Droid Bionic using XDA Premium App
att is gay
they got bought out by another whack provider though
T-Mobile is just as crap here in The Netherlands aswell, I'm glad I have Vodafone!
been loving verizon since i switched from t mobile
I know it's a dead horse. And some people get have different results. But yesterday I tried to exchange my G2X due to freezing, reboots, and lock ups while on wall charger (running official GB). (This is still my first G2X, my past exchange attempt was to get less screen bleed which failed.)
This time the agent told me they are aware of issues post update install and can do nothing. Then they told me I have to wait until LG has a fix. This is the same results I got when I complained of screen bleed and was denied a replacement due to that.
I usually don't get too excited, but based on principal this is beat. I know it's nothing new to some of you but I'm not sure where to go next. I really want to see if LG will ever own up to this and anything else, but I'm sure my issues are hardware based.
T-Mobile: There is a known issue with this phone after the 2.3 update. At this time, there is no further information I need.
T-Mobile: LG is aware of this issue and are working closely to resolve the issue.
Francis Scardino: ok.
T-Mobile: I am unable to process an exchange for you.
T-Mobile: I apologize for any inconvenience this may have caused you.
Francis Scardino: So what do I do?
T-Mobile: You would have to wait until LG comes to a resolution for this issue.
Francis Scardino: I was told that last time about the light bleeding through the screen issues. The phone is not really reliable right now and I need it for work and do not have a home phone. There must be another resolution.
T-Mobile: I definitely understand, Francis. However, this phone does have a few known issues. This is the only thing that we can advise you of.
Francis Scardino: That's quite disappointing. I understand you can only do what you are allowed to do, but I have to find some other resolution. I cannot afford for my phone to turn off while charging at night, my job requires 24 hour on call.
Francis Scardino: Is there an escalation contact I can call. I have to come up with something other than buying a new phone. This one is not very old.
Francis Scardino: I just changed my contract to 2 years, and there is no equipment discount. I'm stuck.
T-Mobile: Unfortunately, there is no escalation process for this issue.
T-Mobile: We can set up call forwarding so that whoever calls your cell phone it will go to another phone.
Try to actually go into a T-Mobile store and make a big deal there
Sent from my MB860 using XDA App
I hate to say it, laissez-faire kinda guy that I am, but we need some kind of consumer protection legislation to prevent this kind of passing the buck.
Get on the phone and call a live person - ask for tech support, not a customer rep.
Sorry to hear that. I am currently on my second (freezing 3x a day) phone and I was offered another G2X exchange but I refused it. I told them they were just passing around refurb junk sent in by other G2X owners. To my surprise, I was offered a full upgrade (Got Tmobile in April 2011 with 2 year contract). It was a customer service rep that actually gave me that. I thought it was bs so I called back a week later to verify that the early full upgrade was noted in my account and it is. I would only be able to get a phone at the Tmobile website or at a corporate store. They said it would be 80% off the retail price. I am waiting for the Samsung Hercules to use that early full upgrade. I'm pretty sure they log every time you called in with notes of the reason of the call. I called in about 5 times (at least) so I think that's why I was offered the early upgrade. I would try calling in again at a different time. Try early morning around 7AM and then 8PM. That way you wont get the same person. You will get different results with different people you speak with. Call them again and good luck.
I was able to get another replacement overnighted to me yesterday... It should be here today. I did it all through the Live Chat online. I told them my phone would shutoff by itself, and it would require a battery pull, and he issued a replacement for me.
If I were you, I would just keep on trying until they offered to send you a replacement. It's worth multiple tries.
Spyvie said:
I hate to say it, laissez-faire kinda guy that I am, but we need some kind of consumer protection legislation to prevent this kind of passing the buck.
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And you care about concealing water damage for the purpose of returning it to these thieves? T-Mobile knows for a damn fact there is good G2X's out there. They just don't want to give this gug another one in fear he might get another damaged G2X since it appears to be a 75% chance he would. Exchanging phones cost them money but they could give a **** less that we spent our hard earned money for a phone that we sometimes can't even use.
We signed a contract with T-Mobile and they entered into a contract with us to provide use with products and service as advertised. You see. I believe in a eye for a eye and two wrongs do make a right. You **** me over and I will **** you over twice as bad
Tmobile customer service is going to ****. Hear you have someone who's phone is not working as expected but they don't want to exchange it because it costs them money. T-Mobile knows there are good G2X'w out there. If all of them had problems then every customer who has one would be calling. I don't even care about the merger anymore. Its apparent T-Mobile is prepping for it quite well.
Sent from my HTC Sensation 4G using XDA Premium App
I will certainly try again. I just can't wonder if this whole debacle will ever bring a full resolution. Is LG working on something? Are they just buying time to phase it out? What will those who have similar results like me have in the future? Will a fully fixed G2x ever hit the shelves..?
Anyone who got a replacement within the last week, what model number phone did you get?
jrwingate6 said:
And you care about concealing water damage for the purpose of returning it to these thieves? T-Mobile knows for a damn fact there is good G2X's out there. They just don't want to give this gug another one in fear he might get another damaged G2X since it appears to be a 75% chance he would. Exchanging phones cost them money but they could give a **** less that we spent our hard earned money for a phone that we sometimes can't even use.
We signed a contract with T-Mobile and they entered into a contract with us to provide use with products and service as advertised. You see. I believe in a eye for a eye and two wrongs do make a right. You **** me over and I will **** you over twice as bad
Tmobile customer service is going to ****. Hear you have someone who's phone is not working as expected but they don't want to exchange it because it costs them money. T-Mobile knows there are good G2X'w out there. If all of them had problems then every customer who has one would be calling. I don't even care about the merger anymore. Its apparent T-Mobile is prepping for it quite well.
Sent from my HTC Sensation 4G using XDA Premium App
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T-Mo doesn't want o give him another phone because they will have to pay for it out of their own pocket. LG will not give you a new phone because they are incompetent manufacturers, along with being liars and thieves, ...while T-Mo simply can't afford to give away phones that they have to pay for.
Spyvie said:
T-Mo doesn't want o give him another phone because they will have to pay for it out of their own pocket. LG will not give you a new phone because they are incompetent manufacturers, along with being liars and thieves, ...while T-Mo simply can't afford to give away phones that they have to pay for.
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T-Mobile can afford it. Their a multi billion dollar company. They sold you a phone to use on their network and it is up to them to make sure it works as advertised for 1 year from purchase. After this ends, T-Mobile can try to recupe their losses from LG but its known policy, their responsible for making sure that phone works within the first year providing the damage was not done by the customer. There is no ifs ands or butts about it. It is what it is and their beating around the bush. Do you think the middle class wooing man has enough money to keep buying phones because its provider wont provide him with a working one? This is bad business and you know it. I don't care if returning G2X's placed them into bankruptcy. The customer is always right and they must fix it.
Sent from my HTC Sensation 4G using XDA Premium App
it is up to them to make sure it works as advertised for 1 year from purchase.
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Incorrect.
The manufacturer is responsible for the warranty in virtually every industry.
Yeah I had no luck with chat support I had to call in when the replacement was bad.
Spyvie said:
Incorrect.
The manufacturer is responsible for the warranty in virtually every industry.
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Yes, the manufacture is ultimately responsible for the warranty but it is up to your providor to be the middle man and exchange the phone for you. They then send the defective phone back to the manufacture to be fixed, replaced or reimbursed.
It is up to the company you purchased the phone from to replace the phone. I didn't buy a phone from LG. I gave my money to T-Mobile who purchased the phone from LG. If I purchase the phone through Amazon then I would contact them for a replacement. If I buy a phone from a middle man than I expect that middle man to fulfill their end of the deal by making sure the device they sold me is not defective and can be used as advertised.
Its a very simple concept for anyone to understand. I know this to be the case since T-Mobile, the middle man exchanges multiple phones every single day.
Sent from my HTC Sensation 4G using XDA Premium App
If you purchase a product from Best Buy or Walmart, and that product fails after the retailer's return policy has expired you are almost certainly responsible for contacting the manufacturer yourself. Most retailers have 30 day or even 14 day return policies depending on the product.
Arguing with you is like shooting fish in a barrel... you haven't made a valid point yet!
This whole G2X thing is garbage anyways.
Three months ago, I called into T-Mobile and did a contract renewal. I ordered 4 G2X's and 1 Defy for my 11 year old daughter...never would I have thought the Defy would be the best device in the bunch. It just works.
I called in within the first week about the phones shutting off, GPS taking over 25 minutes on 1 device to get a lock and was assured its all software and that LG is getting ready to release a software upgrade that will fix the issues, I should have sent them back and been done at that point instead of trusting what T-Mobile told me. Instead I had 4 replacements sent at one time, sent 3 of them back as they were worse than the originals. T-Mobile then sent me 3 more, fail. When I called back I asked to just send them back and was told i was past my 14 day period, even though it was noted on my account that I had called in previously in regards to sending them back and was told about the software update...that didnt change anything.
Next they decided the batteries were bad so they sent me 4 batteries, well that didnt solve a damn thing. They had me at that point contact LG, that got me a big "your a consumer, we cant offer any details on an updated software, but if you like you can send your phones back to us and we will send you replacements or fix the ones you have". Basically no go with that either.
Back to calling T-Mobile as I noticed now I had $100.00 charge on my bill for them sending me replacement phones!! The lines with insurance were only charged 5 bucks, the other 2 were charged $20!! They were unwilling to waive the fee's when I called about them! However they offered me replacement phones again if I wanted, and naturally at $50 bucks shipping again, I said no I wont pay for shipping again and finally got to loyalty and they waived the shipping if I wanted to try again, which knowing it wouldnt help did anyways just for the chance..I was right, it didnt help.
Then finally the wonderful, magical, all ending software update came...ta-da! Finally! Nope, wait. Still have the same issues, just not nearly as often as before. It seems to be about once a day now that one of the phones will shut off randomly, The GPS is a bit better on 3 of the phones but mine, nope. Still takes a good 10 minutes to get a lock.
When I called T-Mobile to tell them this great "fix" they were promising me didnt do a damn thing they said they know, and that the software update had been recalled but LG is currently working on a fix and to just give it time, they would not offer me anymore replacements as it doesnt seem to fix "MY" issues..lol, wtf T-Mobile. Kiss my ass.
I ended up filling a complaint with the BBB, I dont know if it will help or do anything at all but honestly, way I see it is it cant hurt. That was Sunday evening, I dont know how long it takes to hear anything back, or if I will at all but we will see.
T-Mobile use to be awesome, I am an old SunCom customer and when T-Mobile took over SunCom I was leery of what may become of the company I loved, T-Mobile really stepped it up and I had no complaints, recently though they pretty much just suck. I dont know what provider I will go with next but it wont be T-Mobile, yet I hate Verizon, Sprints horrible, AT&T with the merger..maybe I dont need phones anymore lol ffs.
techboydino said:
I will certainly try again. I just can't wonder if this whole debacle will ever bring a full resolution. Is LG working on something? Are they just buying time to phase it out? What will those who have similar results like me have in the future? Will a fully fixed G2x ever hit the shelves..?
Anyone who got a replacement within the last week, what model number phone did you get?
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My replacement just came in about an hour ago with Gingerbread pre-installed. The model number is LG-P999DW. (Checked LG Updated), so it is NOT a refurb!
Dude this is EXACTLY what's happened to me. I've had 4 exchanges and the caller rep said very matter of factly 'Sorry, we can no longer offer you a G2x exchange. Either keep the G2x you have or we'll send you out a comparable phone, the G2.' I got into explaining how that decision doesn't make any sense since I'm holding up my end of the deal by paying my bill...blah, blah, blah. And he said 'The device I'm told I can offer you today is the G2.' By some of the responses, I guess I'll just keep calling in until someone breaks down. I would LOVE to get $$ toward a Hercules, but it sounds like that's the good fortune of who you talk to.
Dude this is EXACTLY what's happened to me. I've had 4 exchanges and the caller rep said very matter of factly 'Sorry, we can no longer offer you a G2x exchange. Either keep the G2x you have or we'll send you out a comparable phone, the G2.' I got into explaining how that decision doesn't make any sense since I'm holding up my end of the deal by paying my bill...blah, blah, blah. And he said 'The device I'm told I can offer you today is the G2.' By some of the responses, I guess I'll just keep calling in until someone breaks down. I would LOVE to get $$ toward a Hercules, but it sounds like that's the good fortune of who you talk to.
Spyvie said:
If you purchase a product from Best Buy or Walmart, and that product fails after the retailer's return policy has expired you are almost certainly responsible for contacting the manufacturer yourself. Most retailers have 30 day or even 14 day return policies depending on the product.
Arguing with you is like shooting fish in a barrel... you haven't made a valid point yet!
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Best Buy and Wal-Mart provide you merchandice but not a service. You don't pay them a monthly fee to lease a product from them. If you sign a contract and purchase a phone for the subsidized price, you are pretty much leasing the phone.
T-Mobile has been exchanging devices with the first year since I can remember. Hell, they exchanged 5 G2X's for me and 3 Sensations within the past 4 months. You can provide a service for one of your customers and not the next. An attorney would eat this alive in a court of law. By their POLICY they need to provide you with a working replacement or exchange your device for another comparable one of equal or lesser value. They CANT just tell you to suck it up and keep paying them monthly for something that doesn't work.
I don't understand why you can't comprehend this. Instead you want to compare Best Buy to a mobile service providor which is apples and oranges. Last time I checked. You don't enter into a contract or pay a monthly fee for a service to Best Buy.
Get off Tmobiles nuts and realize your wrong.
Sent from my HTC Sensation 4G using XDA Premium App
Very interesting discussion...
I can tell you in no uncertain terms that ultimately LG is responsible for the product. The argument that you "Bought" the phone from T-Mobile, or you "leased" the product from T-Mobile is invalid. Your warranty is with LG.
We were all allowed 14 or 30 days to return the phone. Of course most of us held out for the "update/fix" until it was too late to return.
THIS is why I worked to find another remedy to the situation and ultimately had the class action law suit filed.
For any of you wanting further information about the CAL, contact my attorney directly.
http://www.doylelowther.com/class-action-against-lg-electronics-p999g2x/
Article seems to make a good case:
http://www.eweek.com/c/a/Mobile-and-Wireless/Google-Could-Get-a-Chance-to-Buy-TMobile-After-It-Closes-Motorola-Deal-220504/
Umm...yeah...too late on that one, AT&T is in the process right now of buying tmobile. They made an offer and tmobile accepted it. It's going through federal review now and the deal WILL be approved by the feds.
That would be awesome ! I hope it works out !
I already seen a att/t-mobile commercial the other night on the tv. I just wonder if their gonna jack up our bills I switched from the big V for a cheaper bill
Dano79 said:
I already seen a att/t-mobile commercial the other night on the tv. I just wonder if their gonna jack up our bills I switched from the big V for a cheaper bill
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Same here I don't like at&t and it looks like tmobile is converting to at&t in a sneaky way like there gona start charging if you go over your "unlimited" throttled 2gs of data just like at&t is doing. (dont worry we will be in the grandfather plans but watch out wen you do uprgrades & so on..
My advice is get on a 2 year with t-mobile now so they cant jack the price up on you when they merge. We have a long while before this fully happens tho.
Sent from my HTC Sensation Z710e
I wish it was Google, but unfortunately it's big wig at&t!
Look at Google to purchase sprint as the attmob merger will devalue sprint. Which Google will scoop up for a value. The sprint google intergration is not without any coincidence just wait till next year you will see. Sprint sits on a lot of spectrum and with LTE and Wimax their footprint will be one of a kind in the US. Yes Google is a global company but sprint would be a stepping stone to bigger things. Sprint cannot survive on its own.
Sent from my HTC Sensation Z710e using XDA App
It's too late I think. It sucks cause it would have been awesome.
I wish this was true, Google, Google Voice, T-Mobile sounds great... too bad its not going to happen. AT&T is already too far through with buying T-Mobile
Unless Google manages to buy AT&T ... which would be even better but never going to happen
i would hope google says they would pay more $! and att backs off.
i hate att
I'm not from the US, so apologies if I get some of this post confused
Am I right in saying that Google Voice (that we don't have in Britain, sadly) and Sprint are in a partnership? Would this mean that Google are *more* likely to team up or buy Sprint fully, than to buy T-Mobile US?
Fan speculation and fan hope here
The way I see it, Google could become what I call a 'digital carrier', making their own devices and carrying them on their own carrier. I see Google Voice as the first step of this. They'd be the first 'carrier' to go the world over and if they get it right, could completely dominate the information, mobile, and computing (with ChromeOS) space.
Think about it: how a carrier works hasn't changed since mobiles were introduced, really. They've always been the same. With Google Voice, Google have the possibility to change that and make themselves a carrier (possibly with Sprint's help) and carry their own devices, made by Motorola. This would enable them to update the devices (all running stock Android, or maybe different interfaces depending on high up the device is) all at the same time, wirelessly, and get fragmentation (which exists, however many times we say it doesn't) down to an absolute minimum. They could also manage the device's hardware easier, using one chip/SoC for one generation of phone, optimizing the OS for that chip. i.e. NVidia Tegra, a TI chip, or a Qualcomm chip.
Thoughts on this...?
According to FCC regulations. If you provide a service (att, tmo, sprint, etc.) you can NOT make devices (tablets, phones, etc.). Thats why the carriers have other larger companies make there devices. So is the Google and Motorola deals goes down and ATT and TMo doesnt, Google can not buy them.
colorcopies said:
According to FCC regulations. If you provide a service (att, tmo, sprint, etc.) you can NOT make devices (tablets, phones, etc.). Thats why the carriers have other larger companies make there devices. So is the Google and Motorola deals goes down and ATT and TMo doesnt, Google can not buy them.
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This is correct.
colorcopies said:
According to FCC regulations. If you provide a service (att, tmo, sprint, etc.) you can NOT make devices (tablets, phones, etc.). Thats why the carriers have other larger companies make there devices. So is the Google and Motorola deals goes down and ATT and TMo doesnt, Google can not buy them.
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You have a link to that regulation? I presume that came into effect some time after Ma Bell used to make and sell telephones.
I trust you, I just like to verify.
samnada said:
I trust you, I just like to verify.
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Reaganesque
Behold_this said:
Umm...yeah...too late on that one, AT&T is in the process right now of buying tmobile. They made an offer and tmobile accepted it. It's going through federal review now and the deal WILL be approved by the feds.
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You can't say for sure. AT&T has been on the hot seat with the FCC before. Look at when they made them split. They are slowly trying to build up the monopoly again. I honestly don't think the deal would go through. There is too much opposition, including state governments. Plus their legal team made a big no no and accidentally submitted some paperwork to the FCC that hurt their argument.
the merge with AT&T is under review by the FCC. we all know this. It must pass the FCC's examination to ensure things like antitrust, monopoly etc don't occur as a result of the merge... basically to say that all things merger specific are legal.
It's looking like it will be and the merge will go through, but there's always a chance that something (i'm still praying for it) will stop the merge. in that case, then google can offer to buy and in that case an FCC approval doesn't seem to be required since google is not a communications company like AT&T. I just got laid off in a merger just like that between two smaller Cell phone companies... I've renewed a 2 year contract to avoid AT&T screwing me if/when they merge...
I've purposely avoided AT&T for all these years only to find myself faced with being their customer after all. it blows. I prefer google.
A&TT is bad imo. They already capping the 150GB on DSL. Who knows what they will do next.
G-Mobile? LOL
Sent from my HTC Sensation 4G using XDA App
just got the breaking news from CNN...
so I guess Tmous willl be Tmous.
makes me happy since I like Tmous as it is and did not want to be with AT&T.
I was kind of looking forward to the synergies that would have gone into effect (better service or whatever), and thought that they could finally start competing with Verizon in terms of carrier ranking. It's a pity their asset sales deal went cold.
i read something on this a couple months ago, wasnt from CNN though. i was extremly happy though!!! i hate att, their packaging sucks, customer supper, phones are not as good looking either lol. and i hate their plans
stratax said:
i read something on this a couple months ago, wasnt from CNN though. i was extremly happy though!!! i hate att, their packaging sucks, customer supper, phones are not as good looking either lol. and i hate their plans
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what are you talking about do you follow new lol if it wasnt for tmob att would never have 50$ unlimited all
hell i unlocked my phone if tmob dont get it together will just drop them and go att
http://www.wireless.att.com/cell-ph...ans/pyg-cell-phone-plans.jsp?_requestid=79200
I knew that would happen..
stratax said:
i read something on this a couple months ago, wasnt from CNN though. i was extremly happy though!!! i hate att, their packaging sucks, customer supper, phones are not as good looking either lol. and i hate their plans
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The part you heard was the Justice Department suing to stop the merger. More recently, the FCC also threatened to block the merger (back around Thanksgiving), noting that the deal would decrease competition in 99 out of 100 markets the FCC evaluated (the 1 remaining was Omaha, where T-mobile doesn't officially have a market presence, though oddly enough they do have a few cell towers there and you can get coverage.)
All those previous news articles, though, didn't mean the merger was off; it just meant that, for the first time in over a decade regulators actually decided to not just roll over and let a monopoly have its way. This is different; this is AT&T officially calling off the merger and agreeing to pay T-mobile the breakup fee.
This is great news for US cellular customers, as we still have our low-cost, more-open-than-anyone-else-in-the-US national competitor around, and with a nice cash windfall to boot. It's a little bittersweet, though, because Verizon just snuck in and bought out the last of the readily-available wireless spectrum from the cable companies, meaning that, should that buyout be approved, T-mobile no longer has a really good path to rolling out an LTE network.
So, in the short term it's an awesome deal for T-mobile and for US customers. In the long run it really depends on T-mobile pulling an LTE network out of its hat, and that's going to be hard to do now that the nearly all of the good wireless spectrum licenses are gobbled up by the Big Three.
Hope Google makes a move for T-MO
Sent from my Sensation using xda premium
Five0nIt said:
Hope Google makes a move for T-MO
Sent from my Sensation using xda premium
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They can't anymore; they own Motorola now, and the FCC has been very clear that carriers can't manufacture phones. And for good reason: if they hadn't imposed that rule in the 70s we'd still have a grand total of three wired handsets on the market (the ones offered by AT&T) and no cell phones, modems, fax machines, etc. If the FCC didn't approve AT&T&T-mobile, there's no way they'd approve Google&Motorola&T-mobile.
It's a shame, too. It seems obvious that Google was looking to buy a US wireless carrier, given their rush to buy up dark fiber and the small pilot project offering 1 Gbps internet to Kansas City. The obvious choice would be the relatively small carrier that was open enough to innovation to host the very first Android phone. Unfortunately they needed a patent portfolio to defend Android against Apple and Microsoft's lawsuit barrage, and Motorola basically held itself hostage, forcing Google to buy the whole company, rather than just the patents it wanted.
Five0nIt said:
Hope Google makes a move for T-MO
Sent from my Sensation using xda premium
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+1 that would be sweet and it's great to see the users win this no-merge!
TheEyes said:
They can't anymore; they own Motorola now, and the FCC has been very clear that carriers can't manufacture phones. And for good reason: if they hadn't imposed that rule in the 70s we'd still have a grand total of three wired handsets on the market (the ones offered by AT&T) and no cell phones, modems, fax machines, etc. If the FCC didn't approve AT&T&T-mobile, there's no way they'd approve Google&Motorola&T-mobile.
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Your right, I forgot they bought moto
Sent from my Sensation using xda premium
TheEyes said:
They can't anymore; they own Motorola now, and the FCC has been very clear that carriers can't manufacture phones. And for good reason: if they hadn't imposed that rule in the 70s we'd still have a grand total of three wired handsets on the market (the ones offered by AT&T) and no cell phones, modems, fax machines, etc. If the FCC didn't approve AT&T&T-mobile, there's no way they'd approve Google&Motorola&T-mobile.
It's a shame, too. It seems obvious that Google was looking to buy a US wireless carrier, given their rush to buy up dark fiber and the small pilot project offering 1 Gbps internet to Kansas City. The obvious choice would be the relatively small carrier that was open enough to innovation to host the very first Android phone. Unfortunately they needed a patent portfolio to defend Android against Apple and Microsoft's lawsuit barrage, and Motorola basically held itself hostage, forcing Google to buy the whole company, rather than just the patents it wanted.
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they can in a couple years..
I was soooo happy when I heard this today! I f*ckin hate At&t. I have a friend that works for At&t and he even hates their cell service and its free for him! They are overpriced and I'm sure we would have gotten dicked as tmobile customers if the buyout would have went through.
big fancy said:
I was soooo happy when I heard this today! I f*ckin hate At&t. I have a friend that works for At&t and he even hates their cell service and its free for him! They are overpriced and I'm sure we would have gotten dicked as tmobile customers if the buyout would have went through.
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For sure, just ask any former Cingular wireless customers.
craven667 said:
what are you talking about do you follow new lol if it wasnt for tmob att would never have 50$ unlimited all
hell i unlocked my phone if tmob dont get it together will just drop them and go att
http://www.wireless.att.com/cell-ph...ans/pyg-cell-phone-plans.jsp?_requestid=79200
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well i say that because i pay $15 a month for texting, i dont think you can do that with att. all my friends with att are paying a **** ton, all my friends with tmo (not much lol) arent really even with data
nrvnqsrxk said:
I was kind of looking forward to the synergies that would have gone into effect (better service or whatever), and thought that they could finally start competing with Verizon in terms of carrier ranking. It's a pity their asset sales deal went cold.
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Why do you think that would have made things better? Just curious, but IMO ATT would not have kept Tmo the same, if nothing else I'm sure they would have raised the rates on everything.
kingston73 said:
Why do you think that would have made things better? Just curious, but IMO ATT would not have kept Tmo the same, if nothing else I'm sure they would have raised the rates on everything.
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I don't think price hikes would occur if your plan was grandfathered. And we would benefit from additional UTMS service coverage. It's a good thing that AT&T is required to pay TMOUS 3 Billion as breakup fee, as well as increased service in 20 different areas.
7 Year UMTS Deal & 3B Breakup Fee by AT&T
Gustavo: For the moment no I am afraid. That would actually be up to the carrier, they call the shows on updates. You see; software comes from Google but it has all carrier specifications and restrictions and service actually come from the carrier. LG’s role was to develop the phone hardware for the carriers to place their software into and offer the service. Basically what I mean to say is that if you would be interested in finding out information related to software, service or even SIM card related question for GSM type phones, I suggest contacting the carrier since they are responsible for that part of the phone and should have more concrete information to be able to help out with this situation in particular.
Gustavo: I am always happy to help out as best I can with situations in general, but I am unfortunately only limited to the information we have for the hardware specifications and what we can find in the Owner’s manual, in our system and from experience. I honestly do apologize for the inconvenience if there is any. Hopefully you now have a better picture of how LG operates regarding the software vs hardware.
copy and paste when i asked through a chat if there is going to be any type of update coming soon
Incoming people who say we will get the update cause the O2X is.
Then the people who say that it's not the same and won't.
Now that T-Mobile has officially declared the G2X EOL (end of life) there will be no more updates for it. They most likely did this because they did not want to pay LG for the ICS update. Major carriers like TMO have to pay per phone for major updates, which is what a jump to ICS would be. TMO most likely decided the millions of dollars they would have to pay LG for ICS was not worth it to them and decided to F..K over their customers. G2X will not be getting official ICS, but the LG unbranded 2X devices will be. It is up to each carrier whether they want to go ahead with an update or not. The Canadian carriers left their customers on Froyo opting to not even pay for the jump to GB.
jboxer said:
Now that T-Mobile has officially declared the G2X EOL (end of life) there will be no more updates for it. They most likely did this because they did not want to pay LG for the ICS update. Major carriers like TMO have to pay per phone for major updates, which is what a jump to ICS would be. TMO most likely decided the millions of dollars they would have to pay LG for ICS was not worth it to them and decided to F..K over their customers. G2X will not be getting official ICS, but the LG unbranded 2X devices will be. It is up to each carrier whether they want to go ahead with an update or not. The Canadian carriers left their customers on Froyo opting to not even pay for the jump to GB.
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Was I the only one who noticed the G2x was EOLed the day before LG agreed to the patent license deal from Microsoft?
Well this sucks. But its ok im moving to a galaxy s2 in a month or 2 when I have the money.
Sent from my LG-P999 using XDA App
guess im going to trade for a sensation or mytouch 4g slide
androidlove91 said:
guess im going to trade for a sensation or mytouch 4g slide
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Nobody cares
Sent from my LG-P999 using xda premium
Who cares about t-mofos? Those who really want ics on their g2xs will have it and those who do not get it on a silver platter probably wont even care enough
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d12unk13astard said:
Nobody cares
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You cared enough to reply