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hi all just got my monthly bill from o2 today and the cheeky buggers have charged me over a grand for gprs . the funny thing is i dont even use the gprs on my xda2i . so first port of call was to call them and ask what do they think they r playing at . i stated to them i dont even use my gprs on my phone and never have . anyway after talking to 1 of there so called managers he said that the only thing it could be is that someone has hacked into my phone and used my gprs or my gprs is broke on my phone and somehow it has been sending and reciving data . anyway i said to them so what do i do as i am not going to pay this bill of over a grand not a chance . anyway he said i had to put it in wrighting to them stating what happend and send a copy of the bill also . and he also said to cancal my direct debit so i have . the cheek of them the guy said a thousand pound was a lot of gprs data and i said maybe it is a lot of data but it has nothing to do with me . so i have just typed up a 2 page letter to them and it will be in the post first thing in the morning . i will tell u how i get on in the near future when they get back to me . anyway direct debit cancled . o2 bunch of fools why o why did i go back to this company . i have had nothing but trouble with them . just thought i would share my thoughts with all of u
Wow. What rate have they supposedly charged you at? Is it physically possible to have used that much data?
£1120 lets say at £3 p/m is 350 meg or 10 meg a day. Hmmmmm.
But lets say it's £1 a meg for big contract customers, 30 meg a day? They've gotta be kidding!
Never heard of anyone 'hacking' gprs unless they have cloned your sim in which case Jupiter ( as was the o2 billing system) would have picked up 2 handsets on the network at the same time and flagged it.
Richard
maybe u r right i am not sure . either way i dont use the gprs . on my phone and never have i use the wireless while sitting about the house ats it . still i cant wait to see what o2 have to say . coz at the end of the day i am not going to pay this bill not a chance . if ppl cant hack into My phone then the gprs must be broke or something . god i am scared to use my phone as i dont no what else they think they can bi l me for ... still life goes on eh
are you sure the charge is for gprs and not actually for dial up WAP access?
my charmer for some reason, decided to connect to the net overnight (while i was asleep) via dial up WAP even though i have a permanent and unlimited GPRS access.
i noticed this immeadiately in the morning, checked my account online and saw the £37 plus vat charges applied for WAP, called them up and had WAP disabled and the charges refunded.
the most common reason for this to happen is your email/IM or some other prog you have installed set to automatically connect to the net.
on my charmer i suspect it was actually pocket weather doing the deed.
i have applied my own back up fix "just in case" and have taken out of the dial up settings all the "9"'s and replaced them with "x"'s so it cannot dial up at all but if i should need to, i can quickly undo this fix to connect
fluffcat1 said:
Wow. What rate have they supposedly charged you at? Is it physically possible to have used that much data?
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When they incorrectly charged me for two days data in March (thanks O2!!) it came to £117*.
Of course they don't do refunds, but credits, which means they still want you to pay the incorrect bill, to be credited later. Fools.
Can't wait until T-Mobile brings out the Hermes, then I'm gone from O2 forever.
(*I stream radio a lot, and use push email a lot, and download from RSS feeds a lot.)
According to my online bill i'm still not getting charged for GPRS access.
fluffcat1 said:
Wow. What rate have they supposedly charged you at? Is it physically possible to have used that much data?
£1120 lets say at £3 p/m is 350 meg or 10 meg a day. Hmmmmm.
But lets say it's £1 a meg for big contract customers, 30 meg a day? They've gotta be kidding!
Never heard of anyone 'hacking' gprs unless they have cloned your sim in which case Jupiter ( as was the o2 billing system) would have picked up 2 handsets on the network at the same time and flagged it.
Richard
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I'm not actually suprised. When my corporate 9100 arrived at the beginning of using it I fortunately loaded the gprs monitor.
Our exchange support team had set the push mail up a bit heavily. In addition to email it tuned out they were pushing 700kb an hour to my phone regardless of my receiving any mail.
Until i started to read the gprs report i was running between 11-16mb a day (approx 700kb an hour background). Once I realised what it was doing I turned push off and had it running autosync every 10 mins 0700-2200 with every hour overnight (approx 40kb per hour background).
It may be corporate money, but until they sort it out 10 minute sync is good enough as at least I can control it.
Data dropped to 800k-2mb per day... much more sensible.
Its a bit like those pesky joke sms msgs, you don't know you've been charged until the end of them month.
Agree with u on 02 incompetence. They could not tell me which speed/size of SD cards are compatible with my EXec. Asked me to phone Sandisk!! Incompetence exemplified - after I held on for over an hour for technical support. Plus voicemail is not time stamped, u can't tell when they r left nor can u repeat a current msg without getting to the end of all the new messages first!!
belfast-biker said:
When they incorrectly charged me for two days data in March (thanks O2!!) it came to £117*.
Of course they don't do refunds, but credits, which means they still want you to pay the incorrect bill, to be credited later. Fools.
Can't wait until T-Mobile brings out the Hermes, then I'm gone from O2 forever.
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O2 strike again. Didn't pay last months bill (my fault) of £120, and this months bill with those arrears, is £407. ON a basic rental of £35 and not going over miutes or texts.
£120 arrears (fair enough)
£35 rental
£80 data (jesus, and this is with push email turned off)
And the rest? They now want me to pay out the remainder of my contract, presumably because of my non payment last month? I don't know. They didn't say. But they do say in the email:
"The balance on your account shows that you do not owe us any money." and;
"You will see that your first bill contains two line rental charges, one for your first month and the second for the next month (in advance). "
Which is... bizarre. Total fools.
Anyhow, could not wait any longer with that level of sheer stupidity, so I've just gone and sorted myself out with the monthly £7.50/50minutes contract with T-Mobile, to wihch I'll add the £7.50 webnwalk unlimited data bundle.
Bliss.
tmobile web'n'walk is an invention of genius
£7.50 a month, as much data as you can possibly get out of it provided it's not p2p or streaming video
makes push email unnecessary when you can set your email to check every couple of minutes
agentp said:
tmobile web'n'walk is an invention of genius
£7.50 a month, as much data as you can possibly get out of it provided it's not p2p or streaming video
makes push email unnecessary when you can set your email to check every couple of minutes
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I thought that too, but push email gives you OTA syncing of your calendar, contacts and tasks too...
So this morning I was woken up to a phone call from my furious father saying I have to pay $438 dollars for my data usage on my phone. I just got the phone last month (VZW Apache) and was aware of the pay-as-you-go data usage, but I figured I will rarely be using it because wherever I go I'll just use wifi. Little did I know that when I went to open my internet browser, my wifi was never turned on and it used over the air to get my data. GREAT
Am I f**ked or what?
Well, I wouldn't say that your phone was "evil". The icons for WLAN and GPRS/EDGE in the top bar look entirely different!
ziki88 said:
So this morning I was woken up to a phone call from my furious father saying I have to pay $438 dollars for my data usage on my phone. I just got the phone last month (VZW Apache) and was aware of the pay-as-you-go data usage, but I figured I will rarely be using it because wherever I go I'll just use wifi. Little did I know that when I went to open my internet browser, my wifi was never turned on and it used over the air to get my data. GREAT
Am I f**ked or what?
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Your best bet here is to have your dad call Verizon, with you on the phone also, and explain your situation (you thought WiFi was on). If they are accommodating like AT&T, they will remove the data charges if you agree to sign up for a data plan on your phone.
Keep the $30-50 data plan on your account for a month or so, and then remove it. Much better then being on the hook for $438.
You are going to have a hard time addressing that.
Legally, you only have one recourse. It would need to be a malfunction of the phone. That is to say it indicated a connection via WiFi while actually utilizing your data connection. In that sense you are in a better position than the iPhone user who takes their phone overseas racking up huge charges as it checks email. They have no legal recourse, since the contract clearly states the phone will incur significant charges whilst overseas unless otherwise configured.
I do think our contract law is getting out of control by encouraging consumers to sign contracts whose terms they do not understand, where minor clauses can lead to thousand dollar charges. Any large financial liabilities should be clearly stated in large print such that the consumer can understand how to avoid incuring them.
Of course, this isn't legal advice, just my personal opinion. If it was not a malfunction of the phone or misleading information offered to you by customer service then you are beholden to the good will of your carrier. Often they will adjust fees like this, but that's entirely up to them and they have no legal requirement to do so. NotATreoFan offers good advice, that's probably your best bet.
I agree with NATF as well. Ask to sign up for one year of their data plan if they agree to waive your data usage for that month. Even if it comes out to the ame amount, at least you have 12 months to pay it off and internet access.
I just wonder if it isnt better to talk to a person in the store you bought the phone from instead of talking to a rep on the phone. The store may not have the ability to do as much, but I would imagine they would be more inclined to help.
So I just got off the phone with them. The best they could do was take off 25% of the data fees. The rep's explanation was that even though WiFi is always on, verizon automatically uses their network for internet, unless there's no verizon signal...then it'll use wifi. LOL
What I did was I mentioned a magical phrase...data plan. After crunching some numbers the representative gave me a deal...I do data plan until my contract is up (feb 19)...SAWEET
Thanks for the suggestions guys
ziki88 said:
So I just got off the phone with them. The best they could do was take off 25% of the data fees. The rep's explanation was that even though WiFi is always on, verizon automatically uses their network for internet, unless there's no verizon signal...then it'll use wifi. LOL
What I did was I mentioned a magical phrase...data plan. After crunching some numbers the representative gave me a deal...I do data plan until my contract is up (feb 19)...SAWEET
Thanks for the suggestions guys
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What kind of deal did you get?
The deal was he refunded the $438 charge and instead we did the data plan (~$44) till feb 19
ziki88 said:
The deal was he refunded the $438 charge and instead we did the data plan (~$44) till feb 19
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Exactly what I was hoping they would do. Grats...
NotATreoFan said:
Exactly what I was hoping they would do. Grats...
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yeah man, seriously lucky. Glad it worked out for you
I'm new to Android and picked up a G Tablet have a question on if you can use the USB for a Verizon Wirelss card.
I was wondering this also. Does anyone know if this is possible? I have to admint that I have not searched too much as I just took my G tablet out of the box and my Verizon card is sitting here and I was thinking 'wonder if I can make that work"???
I remember seeing in a few other threads that people weren't able to get a 3G card to work. Not sure about this particular Verizon card though.
The usb wireless dongle wont work. You would need something like mifi.
There is a thread in development on this I think. He was working on it but put it on hold.
Found the thread:
http://forum.xda-developers.com/showthread.php?t=935810
ketjr81 is correct. Unless you have a Huawei card you have almost no chance of it working at the moment. I have discontinued development as I mentioned in the thread referenced. If you want, you can spend 70 dollars or so and get a wireless hotspot that uses the USB dongle and a battery for 5+ devices.
I picked up a Verizon MiFi Hotspot today... figured that it was a good investment, that way I can use it for my laptop, GTab, and anything else I find myself in need of connecting. It will connect up to 5 devices at a time. I looked at the Sprint and Virgin Mobile models too.
The Sprint model actually has 4G and GPS capability, and the plan looked good on paper; the same price as the Verizon for 5GB ($60/month), plus unlimited 4G downloading. However, when I looked at the coverage map, Sprint doesn't have anywhere near the coverage area that Verizon does, and there are only a handfull of 4G towers out there.
Then I looked at Virgin Mobile. Seemed like a great deal; they use the same hotspot device that Verizon does (and Sprint used to), and you don't have to commit to a contract. You buy the device for something like $160, and for $40/month you get unlimited 3G downloading through the Sprint network. I headed out today to get one, only to find out that as of next week, Virgin will be capping monthly downloads to 5GB like the rest of them. After 5GB, data will slow to a crawl.
Then I found out that Verizon is offering new data plan options for a limited time, starting this weekend I think. There are monthly plans for 1GB ($20) , 3GB ($35), 5GB ($50), and 10GB ($80). For every GB you go over your plan, you pay an extra $10. The hotspot is free with a 2-year plan, or $70 with a 1-year plan. I went with a 3GB plan, even it I get up to 5GB one month that's still gonna run me less than the Sprint plan.
So I brought one home, had it set up pretty quick (it took longer to run the updates than to set it up), and it works great. The hotspot is smaller than I thought it would be, even after looking at the pictures. About as wide as a business card, a little taller, and a bit over 1/4" thick. Best thing is, I'll be able to use it with any tablet I get my hands on as long as it has WiFi, plus my laptop and even my iPhone if find myself in the boondocks again where AT&T doesn't reach.
MiFi is the way to go with a GTab; just turn it on, put it back in your pocket or bag, and surf away.
I'm surprised more people don't just tether their G-Tabs from their cell phone data plans. I've got a Verizon Eris (about a year old) and it's modded, with wireless tether. I pay $30 a month for unlimited data (on the phone, of course, but they don't know I'm tethering, nor do they probably care since I don't actually download much data).
It's fast and cheap.
lostpilot28 said:
I'm surprised more people don't just tether their G-Tabs from their cell phone data plans. I've got a Verizon Eris (about a year old) and it's modded, with wireless tether. I pay $30 a month for unlimited data (on the phone, of course, but they don't know I'm tethering, nor do they probably care since I don't actually download much data).
It's fast and cheap.
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Click to collapse
I use Wireless hotspot on my Rooted Sprint Evo
Just a comment....
Most of us don't take the wireless mifis, etc. serious because of the limits.
My tablets, laptops and computers -- yes, I have a bunch -- usually result in my downloading a month's worth of wireless limits in a night. I have several programs that the updates run in the GBs just for one program.
I'm happy for people that can use them, but I always warn them to watch the usage and avoid the overages.
Good luck!!!
Rev
Cradlepoint
I am using my Virgin Mobile USB (Walmart special) plugged into the Cradlepoint. Lasts about 2 hours and warms the pocket...
****
lostpilot28 said:
I'm surprised more people don't just tether their G-Tabs from their cell phone data plans. I've got a Verizon Eris (about a year old) and it's modded, with wireless tether. I pay $30 a month for unlimited data (on the phone, of course, but they don't know I'm tethering, nor do they probably care since I don't actually download much data).
It's fast and cheap.
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Click to collapse
You and many other people say that. I personally don't want to kill my phone's battery and its just more work to turn the hotspot on and off every time I want access on the tab. Its surely cheaper, but not faster.
I'll try to keep this short.
I noticed on Monday, that all of a sudden my phone wouldn't charge with an old mUSB wall charger, I thought nothing of it because it was old and not very well put together. But I plugged it into the 3-month-old Samsung-provided USB cable and it worked half the time, and didn't half the time. If I move it at all it stops charging and reconnects.
Is this common for Samsung's products? (which I will NEVER buy again, better yet, I'll switch to Verizon.)
Is this something where I can send it to ATT or Samsung to get fixed? If not, I'm paying $700 for some unlocked T-mobile phone... and I don't want to.
Naphthoylindole said:
I'll try to keep this short.
I noticed on Monday, that all of a sudden my phone wouldn't charge with an old mUSB wall charger, I thought nothing of it because it was old and not very well put together. But I plugged it into the 3-month-old Samsung-provided USB cable and it worked half the time, and didn't half the time. If I move it at all it stops charging and reconnects.
Is this common for Samsung's products? (which I will NEVER buy again, better yet, I'll switch to Verizon.)
Is this something where I can send it to ATT or Samsung to get fixed? If not, I'm paying $700 for some unlocked T-mobile phone... and I don't want to.
Click to expand...
Click to collapse
Are you positive that it's not the charger itself?
Yes.
The port doesn't even appear physically damaged, so I don't know why it's doing this.
By the way, if I do send it back with they test the water activated dot to see if it wasn't bleached? I had to bleach the battery dot because I had it over a steamy sink and even though it didn't really get water damaged, the dot turned red. AND NO the battery was not in the phone, I removed it for whatever reason. But a $20 battery and a free replacement port is worth it over no new battery and a $600 brick that Samsung labeled water-damaged.
Naphthoylindole said:
I'll try to keep this short.
I noticed on Monday, that all of a sudden my phone wouldn't charge with an old mUSB wall charger, I thought nothing of it because it was old and not very well put together. But I plugged it into the 3-month-old Samsung-provided USB cable and it worked half the time, and didn't half the time. If I move it at all it stops charging and reconnects.
Is this common for Samsung's products? (which I will NEVER buy again, better yet, I'll switch to Verizon.)
Is this something where I can send it to ATT or Samsung to get fixed? If not, I'm paying $700 for some unlocked T-mobile phone... and I don't want to.
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Click to collapse
This is not common for Samsung products. You have a fluke. It happens.
If you don't have an unlimited plan still I would switch to whatever carrier has the best coverage in your area. A.s for Samsung phones, I've been using them since I was a kid and NEVER had problems with them.
I know this probably seems stupid but I ruined my Iphone (thank god it's gone) by leaving it in my bathroom after a shower. It wouldn't charge and the speakers stopped working. You'd be surprised at what steam can do lol but I doubt they would "test" your phone for bleach, they probably just take a quick glance to make sure it's white, let it air out for a night if the sticker smells like bleach and send it in.
Surprisingly once it dries, it just smells like battery chemicals... obviously due to the battery.
All carriers have good coverage in my area, I've only used AT&T because I was raised on it and really haven't had anywhere I don't get service.
Honestly, I'll probably interview some Sprint people and go over to their unlimited everything plan if they have good enough coverage (but I don't think they do).
Aww cute my friend with an unlimited 4G plan has no 4G coverage anywhere he goes to ever. Stupid Sprint. Good phones... and... that's it.
ATT on the other hand, solid 4G for most of my state. Hell, I was in the middle of a huge state park yesterday and I had perfect reception.
Dunno bout verizon, they don't have a data coverage map.
Naphthoylindole said:
Surprisingly once it dries, it just smells like battery chemicals... obviously due to the battery.
All carriers have good coverage in my area, I've only used AT&T because I was raised on it and really haven't had anywhere I don't get service.
Honestly, I'll probably interview some Sprint people and go over to their unlimited everything plan if they have good enough coverage (but I don't think they do).
Aww cute my friend with an unlimited 4G plan has no 4G coverage anywhere he goes to ever. Stupid Sprint. Good phones... and... that's it.
ATT on the other hand, solid 4G for most of my state. Hell, I was in the middle of a huge state park yesterday and I had perfect reception.
Dunno bout verizon, they don't have a data coverage map.
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Ya I was raised on it too, when I lose my unlimited plan is the day I switch to verizon. And in my area Sprint is pretty decent.
Be careful at the stores, they will tell you anything to get you to sign your soul away for two years. when I went to buy my Infuse, the guy tried to tell me that the HSPA or whatever it is worked just as well as LTE on verizon, lol really?
Generally T-Mobile and Verizon reps seem to be the biggest douchebags. AT&T people are relatively nice and so are Sprint. But I don't care as long as I'm not looking to switch.
So what do I do with my Infuse? It's going to stop working completely soon. AT&T or straight to Samsung?
Naphthoylindole said:
Generally T-Mobile and Verizon reps seem to be the biggest douchebags. AT&T people are relatively nice and so are Sprint. But I don't care as long as I'm not looking to switch.
So what do I do with my Infuse? It's going to stop working completely soon. AT&T or straight to Samsung?
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If you got it at AT&T I would take it there, IMO Samsung would probly take longer
If you bought your phone new, take it back to where ever you bought it ATT I know covers there phone for the 1st yeah. There are repair centers that you can go into and if they cant see an easy fix there they will same day swap it out, and you leave with a bright shiny new one
I just did!
Alright, I'll wait for it to get bad enough where I can't actually charge it effectively and bring it in, it's declining quickly.
I had this problem to a more serious extent, and i think something about the geometry of the phone's form factor causes the cable to break. Maybe your problem is different, but my phone tore through both the charger that came with it and an hp touchpad microusb charger, the latter lasted less than a couple hours. I am now using an lg xenon wall charger, which, unlike the others, is not a usb sync with an adapter.
Wish i could help, just charge with the device face down and be gentle.
Best of luck,
Gtridr.
I prefer to be right, so correct me if i'm wrong
Derpin on my infuse!
Dude... stop creeping me out.. I was using a xenon wall charger, too.
Any trouble connecting to the pc?
Well only when I'm touching it..
Sorry to bring up such an old thread.
My GF Infuse recently stopped charging out of no where.
She brought it into ATT and they noted that the charging port is corroded...warranty now voided. WTF. The phone has never been in contact with any water or sat in a steamy room.
Quite pathetic.
This seems to be a regular thing with Verizon lately. Data on a smartphone is just as (if not more) important than signal for texting/calling. I'm seriously getting fed up with this... why can't they get their act together? Especially when they're charging an arm and a leg for service.
This on top of the problems the Droid Charge already has is becoming a real pain in the a**
Rather than complaining to us. Let VZW know you are upset, you might even get something for your suffering. Of course data outages are a pain, no one is happy when they look down and see no data connection.
I have on multiple occasions, and all they do is offer their apologies. I guess more of what I was getting at was if someone else had complained and at least ended up with a credit to their account, or an early termination of their contract without charge.
daniel142005 said:
I have on multiple occasions, and all they do is offer their apologies. I guess more of what I was getting at was if someone else had complained and at least ended up with a credit to their account, or an early termination of their contract without charge.
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Well, yes, I have had issues with data the whole time I've had this phone, with the exception of the last couple weeks. They gave me a "managers upgrade" after I got my 2nd charge and 3rd sim card in 3 months. Waiting not so patiently for the nexus.....