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So... about that $7 unlimited plan with bell...
WHOO DOGGY... what a story.
so my friend is the cell phone guy at future shop. one of the other employees there just got a touch with that plan. accoring to them and their rep. the plan is unlimited "mobile browser" but for the touch the mobile browser is data use with the exception of tethering. now we looked at the touch, there was no special browser or anything, just IE like the Titan. so...
i have had issues with my phone for over a year... im on my 5th phone (under future shop warranty) and im still dropping calls and calls dont come it. im 100% sure its not the phone.. im on my 2nd Titan and still... anyways... in a pissed off rant with customer service on saturday about all this i asked if i could get the unlimited $7 data plan offered with the touch. i said i would pay for it, i just want it. they said it was not an issue and it was done. i had it.
now before i saw the post about this plan, i heard all over the radio in kamloops here that the touch comes with a $7 unlimited data plan. and the bell dealers backed this up. so i browsed the internet all night. was streaming video and music etc. i checked my data useage through TCARE... i waited 2 hrs and texted TCare... it came back as 2.9 mb.. which is what i had before i started browsing. perfect... so i downloaded via torrent a 10 mb file... waited 4 hrs or so.. checked TCare.. still at 2.9 mb...so i proceed with some serious downloading cause i was sure it was all good now...
that was this weeked.
so this morning i checked with bell on another billing issue.. when she saw my current charges for this month she choked, coughed and sputtered, and put me on hold to talk to her manager. I had racked up $19,000 in data use in a weekend. this was because data devices do not have the capability to use the mobile browser service.
after a few hours of "dealing" with bell. they realized this was their **** up and will fix my account.
fair warning to any bell customers (or potential bell customers) regarding this plan.
skylinegts said:
I had racked up $19,000 in data use in a weekend. this was because data devices do not have the capability to use the mobile browser service. after a few hours of "dealing" with bell. they realized this was their **** up and will fix my account.
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So where is the scam, they fixed the problem didn't they? I will also add that you gigabyte downloaders ruin it for everyone. All you can eat doesn't mean you can or have to stuff your jacket pockets, you know
How exactly is this a scam? As much as I hate bell, they realized they made a mistake and they fixed it. I assume you didn't pay a penny of that $19000 bill?
This is standard fare for bell customer service. No news here...
the scam is that they are offering a $7 Unlimited data plan that isnt a data plan. its mobile browser. and data devices cant use mobile browser, they use data. and how do us "gigabyte downloaders" ruin it for everyone? unlimited is just that, with out limits... i should be free to do with it as i please. if i wasnt going to use an unlimited ammount of bandwith.. why would i get an unlimited plan. yes they did credit me the $19,000. but bell is now telling me there is no unlimited data.
skylinegts said:
but bell is now telling me there is no unlimited data.
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That is a fact you did not include in your original story and I hope someone can come back a confirm it. Your limitless comment makes me glad they shut you down
I'm not going to argue about the definition of "unlimited". but this is just the same old crap they pulled with broadband DSL. Advertise "unlimited bandwidth" but with a maximum cap per month.
You should take them to court since they obviously advertise "unlimited mobile browser", but they make no attempts to define what "mobile browser" is. As we all know, http data/torrent data/ftp data/etc.... is all the same and everyone that signs up is signing under the pretense that it's unlimited data since they have at least clearly said that mobile browser is *not* "only WAP data".
I saw this coming from a mile away. I bet they left the definition of "mobile browser" open so that they can arbitrarily cut off the heavy users like you. Good riddence IMO. who in their right mind is going to d/l a torrent via a cellphone connection? I bet you didn't even limit your upload limit so you were uploading constantly 24/7...
mr_yellow said:
Good riddence IMO. who in their right mind is going to d/l a torrent via a cellphone connection? I bet you didn't even limit your upload limit so you were uploading constantly 24/7...
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Amen to that, it's so ridiculous it shouldn't even be mentioned
mr_yellow said:
You should take them to court since they obviously advertise "unlimited mobile browser", but they make no attempts to define what "mobile browser" is.
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The mobile browser thing is something that came up this morning. All weekend they have been advertising here in town "Unlimited DATA". On the radio, in the stores, no mention of mobile browser. Everyone is being told that this plan is unlimited data. That is why I said its a scam. The fact that I went about using the plan's "unlimited" feature is beside the point. Had I only used 100mb i would have been billed for that 100mb. The point of this thread is that Bell is offering an unlimited data plan, which is really unlimited mobile browser, for a device that cannot use mobile browser. Please stop flaming my excessive data useage, when thats not the issue at hand.
Well.. bell just called me regarding an issue I am having with text messages. This guy sounded like he knew what he was doing... so I asked him about this data issue. The Bell touch has been provisioned to connect to the internet VIA the mobile browser connection. The connection is the same as data, but it just connects to the $7 unlimited mobile browser plan, and doesnt bill data. That way they can offer unlimited data on the phone for now until they get unlimited data plans. Its been provisioned that way from HTC. The idiot who signed me up should have known this and not signed me up. Quick ending to the story.
If you go to this Bell page and click on the ALL tab then the Touch, a sub menu on the left says "Email & Internet" for 7$ a month.
EDIT: Then you've got the Media who, as usual, is completely confused and confuses everyone.
borealcool said:
Your limitless comment makes me glad they shut you down
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Why? Isn't unlimited just that? Why would anyone pay for an unlimited plan if they can't use it unlimited?
borealcool said:
Amen to that, it's so ridiculous it shouldn't even be mentioned
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Actually, I think the fact that clowns are telling some guy that his unlimited surfing shouldnt be unlimited is laughable.
The OP does have a legitimate concern (though he went about it completely wrong).
Facts:
1) There is a promo for the HTC touch w/ a $7 unlimited "data" plan
2) OP misuses the unlimited data/mobile browser plan
3) OP gets pissed off when bell charges him $$$
4) Bell reversed the charges, but in the end, Bell's Unlimited "data" plan is not really "unlimited" nor is it for "data".
EDIT: purelitium pointed out the OP was using a titan. The $7 plan clearly says this only applies to non-PDA phones (which includes the touch), so I'm in the wrong. Thanks!
No he doesn't have any legitimate concern
1. He was trying to use a feature designed only for the Bell Touch(Vogue) on his Titan.
2. I've never seen it advertised as "unlimited data", it's unlimited Mobile Browsing, there is a difference.
3. Bell figured out their mistake, corrected it.
I don't see where there's a problem.
I'm on the $7 plan on Bell, and I've had no problems, because I'm using the proper equipment (Touch).
stay away from big damn corporations.. especially in regard to phones!
stay away from big damn corporations.. especially in regard to phones!
go with pcmobile... don't people read about this crap? i only have like 4 providers in my area but everyone is too hick and uneducated to know that there is a fifth one!!! 20 cents pay as you go. 5 bucks unlimited internet... no caps as far as i know of... sure u gotta use their small collection of non-pda phones, but if their best one is a nokia (it is), fine by me (their operating system is a must for all non-pda phones that are go onto the internet.) (for compatibility reasons and otherwise) stay the HELL away from samsung phones... (oh my word). i think u can download to the external storage... but even if you can't (i haven't gotten to try)... pcmobile is the best for any person that doesn't talk their ass off (strictly short business calls) and looking to browse their internet and check the mail constantly... read wikipedia... facebook... google maps... msn... etc. youtube is sweet... it's like your one stop video place on the net anyways, so who cares if you can't do serious torrent sh!t or approach the entire pc replacement department
skylinegts said:
the scam is that they are offering a $7 Unlimited data plan that isnt a data plan. its mobile browser. and data devices cant use mobile browser, they use data. and how do us "gigabyte downloaders" ruin it for everyone? unlimited is just that, with out limits... i should be free to do with it as i please. if i wasnt going to use an unlimited ammount of bandwith.. why would i get an unlimited plan. yes they did credit me the $19,000. but bell is now telling me there is no unlimited data.
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It was only unlimited browsing. not data. now for $30 you can have unlimited data with them.
skylinegts said:
Please stop flaming my excessive data useage, when thats not the issue at hand.
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It is . You guys screw it up for everyone with downloading your torrents and crap on a phone connection.
chancet said:
ok... i subscribed to this forum just for comments like these... my question is WHO THE HELL are these people that get unlimited internet usage and don't have it downloading sh!t 24/7. you should have the fackin torrents going non-stop... it's unlimited... that's what is says... SO USE IT!!! get your money's worth... damn lightweights... some of these *****-moneywasters shouldn't even have home internet... with the weak online simple website crap they do they could all save more time and money just paying 5 cents a page or some sh!t from a cellphone... ok... onto the next comment...
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spare us the rhetoric.
flaming
it stops here!
ill remove all flaming posts here.....any more ill close thread
and issue warnings.....or bans.....you have been warned.
have a good weekend all.
bartybet said:
spare us the rhetoric.
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There was nothing with what chancet said, other than (based on common sense) 'ruining' it for other people by having torrents, streaming non-stop 24/7. While I do agree that one should respect other users and understand that hogging network space is just going to cause other users to experience crapper service, the issue here is that Bell is stating that the plan is "unlimited" when in fact, it is not.
THAT's the main issue. I don't understand why people are so quick to defend Bell (or any company) as if they're going to get a reward or something.
Plain and simple, if using data isn't unlimited, don't advertise it as UNLIMITED.
Also, just because those of you 'experts' check out the forums 24/7 and know all the details, doesn't mean the average joe does! So you may know that they "never" advertised it as unlimited DATA but rather unlimited browser. Well I suppose the average joe is supposed to know the difference between data and browser? Let's see we have bad Bell reps who don't seem to know what they're talking about and do a good job of misinforming others (due to lack of supervision or simply lack of training). We have radio stations, newspapers, all calling it unlimited DATA (do a google search), etc. Please don't speak as if your knowledge due to being on these forums (as well as the fact that you're generally INTERESTED in telecommunications stuff) is the same as what the average user should know.
I bet if a users sends 10,000 emails or something Bell would still send em a letter for 'abuse' even though they are technically following the 'do's and don'ts' for unlimited mobile browser (no streaming, VOIP etc.).
It's definitely not unlimited. Stop advertising it as unlimited!
My mother got and Infuse yesterday and i was over at her house playing with it with my sim in. after i was done i took my sim out and put it back in my fuze (shudder). this morning just as i was leaving the house for the day i got a text message from AT&T telling me that "An eligible data plan is required for your 4g Smartphone. We have added an appropriate data plan. Learn more at att.com/smartphoneplans."
so i disabled data and when i went into my acct on the web when i got home, sure enough the only data feature options i could choose were the new tiered data plans. i had to put my sim in my old ooooooold tmobile MDA for an hour or so until it updated the imei and then i could go back and choose the unlimited data option.
is this normal? if i upgrade to an infuse will that cancel my grandfather'd status? has anyone else grandfather'd updated and kept their data plan? if so how? and if i upgrade through best buy or amazon at the discounted price will i be allowed to keep it or do i have to go to an att store and pay the full upgrade price?
This has happened to a few people on the forums (lost the unlimited when it switched them to 4g) but it shouldn't. Call 611 or go into a store and they can fix it for you. You can have unlimited 4g with you grandfathered plan its just apparently sometimes putting people back to the 2gb.
I was able to keep my unlimited..
sent from Infuse but miss my captivate on cont. 5.5.... One day this can be as good...
They make it a hassle, but you can keep your unlimited data.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I got the Inuse at Best Buy and they let me keep my unlimited data without any issues. Before that I had bought the Atrix at Best Buy and had no problems either. The rep just said he was going to switch me to unlimited 4G cause the 4G plan is a bit different.
thanks all of you
the issue that occured is that our at&t systems have different classification data plans.
ie: one for blackberries, one for general smartphones (android/palm/symbian/winmo ect), iphone, and hspa+ devices. the fuse is a general classification smartphone so the message was saying that when you put your sim card in the infuse as it is a hspa+ phone, your data might not work correctly, hence the text message to change your data plan. if you go into a cor store, any rep should be able to continue your grandfathered unlimited status.
No issues here, I still have my unlimited plan...
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
If they try to do that, call customer care, let them know you have grandfathered unlimited data, they will file a case to change it back. They "accidentally" did that when they provisioned our sim cards for 4g when my wife and I got our Inspire's...
Hell yeah if they remove it I woukd transfer my four family plan to Sprint, now sprint has the same customer service as verizon up date according to recent survey.
Sent from my SAMSUNG Infuse
When you call ATT tell them it's called SmartPhone Personal.
Tell them you want to keep the unlimoted plan. Some reps may say you can't but you Can. Dont ttake no for an answer.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I'm a Rep with att. Just shoot to a store and do it. We are MORE than happy to switch you to the unlimited HSPA+ PLAN because its more commission for us. I switch it all the time!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Ok so i duno if im getting the rite plan now. Looked online and im getting Smart unlimited..$30 .. But under that u can choose something with 4g.. Also when i click on smart unlimited this windows pops up. Whats "gold list"
It was no hassle keeping my unlimited plan. She asked and I said I wanted to keep it. Done deal.
Sent from my SAMSUNG-SGH-I997 using XDA App
bullet358 said:
I'm a Rep with att. Just shoot to a store and do it. We are MORE than happy to switch you to the unlimited HSPA+ PLAN because its more commission for us. I switch it all the time!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
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It still possible to get an unlimited plan even if you weren't grandfather by iphone or something? I only had the option for 200mb for $15 or the 2gb for $25 and no option for unlimited.
bullet358 said:
I'm a Rep with att. Just shoot to a store and do it. We are MORE than happy to switch you to the unlimited HSPA+ PLAN because its more commission for us. I switch it all the time!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
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ok, i have a question for you, i'm planing on getting an infuse on upgrade, selling that and getting a gs2. if i go back to the $30 unlimited plan when i upgrade after getting the gs2 would i be able to switch back to the cheaper unrecognized imei data plan that i'm on now?
if YOU don't choose to change to another plan, you stay grandfathered. I am still unlimited. If you choose to go to another plan because its cheaper and later decide to use tons of data, you cant go back. If your plan was automatically changed, let CS know. they have the ability to override and re-authorize unlimited.
If they switch me to the H+ unlimited from regular old unlimited will I be able to still use my sim in my HD2? Thanks!
Also has anyone bought from Amazon. How did you go about keeping your unlimited? Just sign up for one of the available plans and then call and have it switched back?
Grandafthered plan
I have grandfathered $30 real unlimited on infuse - only thing changed is 4G addition to it. I understand that they need to classify plans somehow but i do not believe that 4G changes anything related to connection speed. I live in Portland,OR area and eventhough ATT coverage is good localy there are still no real 4G speeds. I tried Inspire, Atrix and now Infuse and none of them went over 2.5Mbps download and 0.5Mbps upload -EVER.
All their bogus stories about 4G cards and 4G dataplans are fairytales --- GSM phone needs provisioned (active) SIM Card of any type, proper APN setup, and reciever able to decode given 3G /4G frequency bands. With such combination you can connect to any GSM network (provided roaming is enabled too). So you can switch SIM cards from phone to phone regardless of data plan in their system.
I was landing on PDX airport in 2009 from Frankfurt, had my N95 with Vodafone prepaid SIM in it and as soon as I turned it on, it autoconfigured and locked to Tmobile 3G network as I still had some money on it to use data and calls. I was also using one ATT SIM card with same data plan (switching to and from ) Iphone3Gs, HTC Touch Pro2, Nokia N97 and unlocked Motorola Defy. Never had single issue...
On the other hand, after being AT&T, Cingular, at&t customer for 10+ years, I am starting to wonder is their service generally worth the money I pay every month.
My bill is for 4 phones;
unlimited family text,
1400min,
real unlimited data plan for Infuse,
real unlimited data plan for Iphone,
2 unlimited data for non smartphones for kids ($10 each)
Total: ~$220 every month....
I was recently looking into Virgin Mobile plans and they give $40 unlimited calls, messages and data. For $25 you get unlimited calls, messages and 20 megs of data (for kids...and my kids use barely any data)
Now that would cut my phone bill about ~$100/month ($1200/year)
Problem is that my dear wife would let go of the Iphone only from her dead cold hands...and she is using it like it is Apache server ~ 10Gig/month
I know I am going off topic but regardless grandfathered or not, my data plan on ATT costs only $10 less then all unlimited package on Virgin mobile.
I am aware that they do not have fancy phones as ATT but honestly ATT does not have a near selection of good phones as Verizon or T-mobile...and lesser data speeds too.
Now I wanted some opinions on my thoughts to switch carriers (and just to let you know I never used anything but GSM since i got my first cell phone in 1993 in Hamburg Germany where I am originally from)
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Toeeknee said:
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
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Did you go over your limit? They will throttle you if you go above the 2gb/5gb/10gb
I'm currently throttled and only getting .5mbps down. sucks but I got throttled one week before my new cycle so hopefully it will go back up next week
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
You shouldn't have changed your plan. There might be something wrong with the phone or the area you live in.
That's what I asked them, I said what if it's the phone and not my data plan. I told her that Tech Support doesn't know what the problem is but they just think that the plan is old and that's why its not on 4G, I asked if I still get the same problem can I change my plan back to the grandfathered plan, The rep said that she had a problem like that before and she switched her plan and she got fast speeds but if it doesn't get resolved she will note the account so that "special accounts care" MIGHT switch me back to my old plan.
Still slow speeds.
The feature your taking about, $30 for the 5G data is a Required feature if your on an old plan. You can switch to the $79.99 even more plan and that gives you unlimited talk text and 2GB web each month. if you choose to remain on the old plan, the 5GB $30 plan is the data plan we can add in the store.
Sent from my HTC Sensation 4G using XDA App
My thing is, I had a plan for $35 Unlimited Data and Text but they said that doesn't support 4G so I changed the plan to $30 5GB and $15 Unlimited Text plan but the speeds are STILL the same.
I was wondering what everyone else's speed is and if I just got ripped off going into a new more expensive data plan yet receiving the same speed as my old cheaper plan.
It could be in the area your in, but just to be sure, go into your tmobile store and try speedtest while your there and also check the sensation they have in the store.
Sent from my HTC Sensation 4G using XDA App
good idea checking the speed on theirs. But as far as area wise, I don't think its that. I live in Garland, Texas but go out all over the place for fun. So I go to Dallas, Rockwall, Fort Worth, and all these big cities and still, slow speeds.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
I have a feeling it is something with your phone.
I'm on the grandfathered $25 unlimited Android Data plan (5GB of 4G) and below are speeds I've gotten with 3-4 bars of 4G.
I live about 25 minutes outside of Milwaukee, WI.
5.5 - 10 Mbps download and .6 - 2.2 Mbps Upload
Daddyroot said:
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
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Click to collapse
Your unlimited loyalty plan is 5GB . Also, customer care can get you back on your old plan, the guy I'm quoting makes it seem like they are cutting diamonds lol.
Just call and tell the rep you speak to that your account was changed in error and you do not want your data plan changed. If you are questioning the phone, get it replaced.
Sent from my HTC Sensation 4G using XDA App
called tmobile again, talked to them and troubleshooted for about an hour, turning phone on and off, refreshing network ect. and still low speeds 600kbps download and 32 kbps upload. Asked if it could just be my phone and they said no. The tech is opening up a trouble shoot ticket, saying its probably a network error and I should wait up to 72 hours for a technician to come out to the area.
guess I'm waiting.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
digiholic said:
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
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Click to collapse
I have to humbly disagree with you there...kinda.
I know some here have the same plan and situation you have and granted it works in your case, it is not really fair to say it works for all.
I came from a nexus one and simply changed my sim card over to the sensation on June 9. It worked fine until day 3. I think you have responded to a couple of my threads asking about the "android" vs grandfathered plans on the sensation but I do not recall what was said. Beside that, I was connected fine with my grandfathered data plan which I used with my old SE Xperia x1. It was called a 'smartphone' data plan, which cost 24.99/mo with 400 data texts. I have since replaced the sim that came with the box, made sure the IMEI's matched to their systems (which I think was the reason for the data cutoff) and now have a coded "android" plan.
From day 3, I have been on here asking people's opinions on, "data is data so our grandfathered plans should work no problem"....and to talking with tmobile cs, opening a trouble ticket because it came at the same time there was a problem outtage in my area (San Antonio, TX). I was told that the trouble ticket takes about 3 days to be addressed/resolved.
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
So she and her manager saw that I was also a long time member of tmo for over 10 years and agreed to set me right and not have me pay more for a plan that I am getting less features on. The manager went and recoded my grandfathered plan to read Android instead of smartphone. (I am guessing this unlimited wording is 5gb and then throttles me but I am on wifi most of the time so it doesn't bother me) Two seconds later I got a sms from tmo welcoming to the android data plan.
About an hour later I found that my data was flowing again. So I must stress that even though your grandfathered plans may still work, do not be surprised if tmo disco's your data connection. You'll still make and receive calls, but data will be disco'ed.
But to the OP with slow data issues, have you changed the Sim card at all? I would advise against calling tmo and asking them to check the IMEI they have on file because I think that is what flagged my phone to begin with. And as for the data plan issue, you will need to come to grips with what works for you.
This may not be common, but I had to get a new SIM card for my N1 when they rolled out their HSDPA stuff locally I couldn't get any 3G at my apartment after they did; an updated/new SIM card fixed that issue.
As far as the plan, they tried to get me on the same gimmick; said that I should upgrade to the 4G plan etc etc...I politely refused it and im getting 6mbps here in Blue Bell, PA
kpjimmy said:
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
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Yeah they were trying to be nice & all, but seriously, Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Toeeknee said:
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
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Lets take a step back. What speeds were you seeing before with your old 3G phone? It's possible that you're just an area with slow speeds. If that's the case call and demand your old data plan back.
T-Mobile has done a lot of cleaning of data usage on their end.
Their new phones and systems are made with code that specifically disregard older data plan coding.
Basically this allows them to say that your old data coding is incompatible with the newer system they're using.
Just looking for you to pay more for less. ( T-Mobile loves AT&T )
Sent from my HTC Glacier using XDA Premium App
xnifex said:
Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
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I'm using a Sensation with an older Android plan ($24.99 + 400 Texts) and i'm also using a sim card from 2005. I have "4G" speeds. What everyone needs to realize is the technology is the same across the board. There is technically no such thing as 4G on the t-mobile network. If your old "3G" phone worked in your area, then your new "fake 4G" phone will work. If it doesn't then demand to talk to someone else until they fix it. T-mobile shouldn't be tricking anyone into upgrading to a 4G plan by saying it wont work, because that's 100% untrue. All t-mobile did was increase the bandwidth that their old cell-sites would operate at. If your device can handle the faster speeds then it will benefit from the bandwidth upgrade. If the device can't handle the extra bandwidth then it will connect at the fastest speed that it is physically capable of.
I can see T-Mobile's argument if their 4G was LTE or WiMax, but it's not. If T-Mobile wants to argue about 4G speeds then demand to keep your plan at 3G speeds. Their 3G devices would theoretically reach 7.2Mbs which i've only managed to beat once with this new phone, and that speed was 7.7Mbs.
Sorry for the long post. In short, don't give in and fight with them. They'll fix it. Keep escalating the issue until you reach their CIO if you have to.
I've been using mobile hotspot on my inspire for about 4-5 months after rooting the phone. All was well... I was using my laptop and speed was decent to check emails, youTube, general browsing.
But I just a mail from at&t saying that "we noticed that you have been using the hotspot feature but you don't have the feature addon on your account. If you continue to use the hotspot feature, your account will be billed $45 automatically on your next billing cycle. If don't use the hotspot, you will not be billed". Hmmm... Anyone using hotspot on at&t get something similar notification from at&t?
Sent from my Inspire 4G using XDA App
I have never heard of this before. Can they do that? Being Sarcastic
Got that back in October. Yes they can do that. I just stopped tethering.
Sent from my Inspire 4G using XDA App
Yeah. I stopped tethering now. It was kinda weird that at&t sent the letter now.
Sent from my Inspire 4G using XDA App
This has been covered all ready. ATT is cracking down on all teathering.
Yep, I posted something about this like a month or so ago.. I got the same letter. I just stopped tethering and have yet to hear anything about my data usage since. And I haven't noticed any throttling either except when they were threatening me about the tethering and such
I also got the same message. I'm actually guessing it was because I jumped from light tethering to a temporary massive download session with it. Gonna lay off for a while and see what comes of it.
Do any of the apps out there (like WiFi Tether for Root Users) actually allow you to tether without them noticing?
voyagerfan99 said:
I also got the same message. I'm actually guessing it was because I jumped from light tethering to a temporary massive download session with it. Gonna lay off for a while and see what comes of it.
Do any of the apps out there (like WiFi Tether for Root Users) actually allow you to tether without them noticing?
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No. There are some that are saying ATT is watching the packets that are being sent. Unless there is a way to make your PC send packets like a mobile device then there is nothing that can be done short of getting a tethering plan.
zelendel said:
No. There are some that are saying ATT is watching the packets that are being sent. Unless there is a way to make your PC send packets like a mobile device then there is nothing that can be done short of getting a tethering plan.
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Adding a tethering plan when you already have an unlimited data plan is really stupid to be honest. But I guess that's American greed for you.
voyagerfan99 said:
Adding a tethering plan when you already have an unlimited data plan is really stupid to be honest. But I guess that's American greed for you.
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Does nobody read the TOS? This has been gone offer alot as of late.
But you are right. The standard of society is motivated by greed.
voyagerfan99 said:
Adding a tethering plan when you already have an unlimited data plan is really stupid to be honest. But I guess that's American greed for you.
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American greed? Maybe you better look at non-American cellular plans before you jump on that wagon. You are fortunate to be on a so called unlimited plan. Second your plan was technically never unlimited. 5GB fair use clause in the TOS that you never took the time to read.
ATT has let users slide for years with tethering and I can't remember ever being allowed to tether on an ATT plan without a tethering plan. It is one thing to use it for occassional email or browsing, but it is another to use it for streaming or online video games. It is that abuse that ruins it for everyone. So where is the greed? Is it the US cellular companies which are trying to keep it fair for everyone to enjoy fast and reliable service or is it in the consumer that is given an inch and takes a mile and then calls foul.
There is nothing wierd that anyone tethering, whether small amounts or massive amounts, is getting a letter. How many threads like this have been started? It is well known. ATT and the other major carriers have made it clear. No tethering without a plan. And they are cracking down and they mean it.
Agoattamer said:
American greed? Maybe you better look at non-American cellular plans before you jump on that wagon. You are fortunate to be on a so called unlimited plan. Second your plan was technically never unlimited. 5GB fair use clause in the TOS that you never took the time to read.
ATT has let users slide for years with tethering and I can't remember ever being allowed to tether on an ATT plan without a tethering plan. It is one thing to use it for occassional email or browsing, but it is another to use it for streaming or online video games. It is that abuse that ruins it for everyone. So where is the greed? Is it the US cellular companies which are trying to keep it fair for everyone to enjoy fast and reliable service or is it in the consumer that is given an inch and takes a mile and then calls foul.
There is nothing wierd that anyone tethering, whether small amounts or massive amounts, is getting a letter. How many threads like this have been started? It is well known. ATT and the other major carriers have made it clear. No tethering without a plan. And they are cracking down and they mean it.
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I totally agree. 10chars
Only thing that gets me is everyone releasing all this new online crap, cloud storage, music/video streaming etc and now they're capping you on data usage. It's almost like its 1997 again and we're paying for AOL by the hour lol... At least having a 5gb package instead of the normal 2gb would be a bit more reasonable
Sent from my Inspire 4G using xda premium
I've been warned before for something from AT&T I had hacked facetime on my iPhone 3gs they sent me a text saying that my phone wasn't registered for a facetime plan and then after that I guess there were characters my phone didn't recognize and half the message was in squares. The first day I had my iPhone though I had gotten a text and email pretty much telling me to stop tethering even though my iPhone wasn't even "set" up -.- it got me worried but I never got a price change
Sent from my Inspire 4G using xda premium
PDANET hides the fact that you are tethering and you do not need root. It only works with bluetooth or USB cable, you can not use hotspot.
Sent from my:
Inspire 4G
w/ Energy Blue Rom
& 4EXT Recovery
If you think that's bad, I got booted off my unlimited plan today for tethering when I havent tethered since October and got the warning text in November :/ The lady at at&t said something about third-party apps using tethering without my knowing and to delete all of them off my phone. Don't know who they are trying to fool
ATT is removing the unlimited plans by any means they can. This is not surprising as they stated publicly that this was the plan. They use the tethering ploy as in common use there is no reason one should be using that much data to be honest with work, family and personal lives. Then add in the fact that wifi is just about everywhere.
AT&T is rubbish.
ATT and sprint belong in the rubbish bin.
Rasa11 said:
AT&T is rubbish.
ATT and sprint belong in the rubbish bin.
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And you think big red is any better or T-Mobile? They are all doing it. It is about money plain and simple. This is nothing new or surprising
Donate me a few million and I will build us a satellite and we can have all our own service running 15g jkjk I'm tired of restrictions is all... I mean the new T-Mobile commercial says hey you get unlimited everything for 50$ a month then in fine print it says " after 100mb of 4g you're speeds get dropped to 2g" like wtf really? What's the point of having unlimited 2g? I mean I am on a plan with 2gigs of data but only have edge where I'm at I'm glad to have wifi where ever I'm at so it doesn't bother me too much but for companies to say they give us the best and then only give us a taste and tease us with it should be illegal -.-
Sent from my Inspire 4G using xda premium
Is there a way to use simple mobile on the sidekick?
If soo could someone point me to a thread to (unlock the sidekick 4g to another simcard) would help a lot
Thank you
Shystep
Sent from my SGH-T839 using xda premium
simple mobile can be used on the sidekick. i personally am on tmobile, but have looked extensively at simple mobiles website. they have detailed instructions on how to set up android devices to run on simple mobile. as far as unlocking, do a search. there is a thread on this website about unlocking the sidekick. keep in mind that simple mobile does not allow tethering (connecting phone to pc to use as modem), so if you plan on tethering, simple mobile may not be for you. they may turn your data off if they catch you doing it, as it is a violation of their terms and conditions. but other than that, simple mobile sounds like a good idea. i chose not to switch because i dont want to break my contract with tmobile and also dont want to change phone numbers again. in the last three years, i have had 11 different numbers.
Wow!
Thank you for the information
Ill be looking at there website since i switch my phones out (sidekick4g to the Samsung Galaxy s 2)
both on t-mobile and since i like my sidekick i use it for personal use and my sg2
for business use
and since t-mobiles plans like to charge me up the wall i cant afford both phones atm
I hear ya. for $60 a month, you can get unlimited talk, text, and high speed 4g data from simple mobile. for two phones that would be $120. thats a better price than tmobile.
Yes 200$ a month is crazy
I pay $150/mo. for two lines, and I share 1,000 min with my wife. we also have unlimited text and web with 2gb of high speed data per line included. I think its like the second cheapest family plan, but the cheapest only includes like 500 min or something like that. the 150 is after taxes though.
But what simple mobile did not tell you is on the 4g you only get so much data
Sent from my HTC cm7 g2 using xda premium
Nope. Nevermind, casper. You're the guy who made that other post complaining about simple mobile. the data is unlimited on the phone, they just dont allow tethering. it says right on the webpage they dont allow that, and its a violation of their terms and conditions. thats your fault, not theirs. so dont come in here talking trash just because you are mad that you cant tether.
Sidekick 4G works just fine on Simple Mobile. No unlock is needed as Simple is a Tmobile MVNO.
APNs need to be changed per instructions available online just like all other Androids.
they might be on a tmobile network in your area, but they might use other providers' networks in other areas. a lot of prepaid providers use several different carriers networks, spread out over different areas. tmobile might have offered them the cheapest price in your area, but att or someone might offer them a cheaper price in my area. tracfone for example, uses tmobile, att, and even sprint. their phones are all gsm, but sprint provides airtime to some of their devices. and they use more than one network in the same area. it wont tell you that on their website or in a user manual. i called tracfone to ask if an unlocked phone could be used with a tracfone sim. they said no and gave me all the info i just explained above.
Alienworx
I'm using an unlock ATT samsung galaxy s2 skyrocket and yes I'm rooted only difference is that I flashed a T mobile radio to get the 4G as to before it was only 2G