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[Q] Does the Sensation blow, or do I have a Faulty device?

I have had my sensation for a couple of weeks now and it is proving to be one of the worst HTC phones I have ever owned. I am beginning to become concerned that I may have a faulty device, as my complaints about the phone are really starting to mount up. I will list a few off the top of my head and you can tell me if this is normal behavior:
Unlocking the device: Sliding the ring up to unlock the device can take as many as 3 or 4 attempts at times no matter how deliberately I attempt to do so.
Bluetooth Audio: If I connect to my car for both phone and music, then disconnect, then connect to my bluetooth headphones, then disconnect, then get back in my car, the phone bluetooth will connect, but not the media. This is solved by long clicking the bluetooth connection under bluetooth settings and going into options,then unchecking and rechecking the media box. (annoying and not a problem on either my nexus 1 or MT4G)
The phone is slow: Like way slower than either my nexus 1 or MT4g
Restarting the phone: When I long press the power button and select restart, the phone will turn off... but not back on without several presses of the power button.
Data Connection: I have, on more than one occasion lost my data connection in a 4g area to the point where all data is lost. No 2g, no g... nothing. No icon in the status bar. I have tried entering and exiting airplane mode to restart it, among other things. Reboot seems to be the only solution.
Call Waiting: The phone has, on more than one occasion, refused to let me switch calls when I receive call waiting.
Force Closes: I have received more force closes on this device with a variety of applications, than I have on any other android device that I have owned. To the point where I did a factory reset of the device to see if that would clear things up. It did not.
Line through non HTC Widgets: I get seemingly random horizontal static lines through random non htc widgets sporadically. Sometimes a reboot rectifies this, other times the widget needs to be removed ad readded.
That seems to be all I can think of at the moment. I eagerly await your responses.

Yeah, I'd get it exchanged. That's not even close to a satisfactory experience.

I also get a few unlock attempts.
The data network its extremely slow like 3g our less while on 4g outside with full strength in signal bars.
I also don't get a restart when selecting that and I just sts off completely and have to hold the power button to turn it on.
do you hear a noise if you press in the screen with a bit of effort? I don't know if its just my phone our a common sound.
Sent from my HTC Sensation 4G using Tapatalk

I've had the Sensation since June 8th, I've had the static lines in the Widgets but none of the other problems. My lock rings works every time. I also came from the Nexus One so I never had Sense, I think it's a bit laggy but my apps open up just as fast as the N1. My phone fully shuts down and restarts everytime (I do it daily, it's a carryover from the BB world lol) Bluetooth works great too.
If I were you, I would get a new phone, something doesn't seem right with yours.

I have been keeping silent about it for the most part but I'm in the same boat with you on a few of those things. I don't use bt so I dunno about that nor do I have the line through the widgets issue. But my touchscreen sucks balls. It takes forever to unlock the phone, it just doesn't register my swipe up no matter how slow I go. Also in general my touchscreen is just weak. Tons of my swipes are registered as taps so apps or links are opened. I also have the data stall issue. I have read through the supposed fixes for people with similar problems but nothing fixes my issue. The lockscreen issue started a week after getting it, and happened until I did a factory reset. It then worked for another week before the issues showed up again. My sister has a sensation too and has the same touchscreen issues as me. I have been holding off, hoping htc would send out a big fix update, but damn it is depressing. I have already mentally prepared myself for giving this to my wife in september and using her upgrade to pick up a Hercules. I really hope some updates change my mind.
Sent from my HTC Sensation 4G using XDA App

Can someone please let me know if you can hear the plastic parts of the phone rub when you press down in the screen? I have noticed if I press around the screen with about the same force of scaring snapping your fingers or less the phone makes a sound of what I think is the source between the screen and the edge frame of the phone. I first thought that was the reason why the unlock took a few tries.
either that or I think maybe a small air pocket caused by a spec if dirt was why the unlock want working since its almost right on it. It also works better if I grab the left side of the ring then the right that has that tiny pocket. But still I noticed the huge end call and call button I have to press on it a few times to get a response. I press it far left but near the air bubble that's why I didn't think that would cause any touch problems with the unlock ring.
Sent from my HTC Sensation 4G using Tapatalk

I am having the lock screen issue , my 3rd phone, all three did it after a few days to a week. I do have the Bluetooth problem as well. I have a jawbone jambox and i can only get media to connect after initial pair. I always unpaired and paired again to fix the problem, i'll try your method next. I think the reason you cant change calls has to do with the touchscreen issues. I am waiting also for an update. The really really messed up thing is that HTC says they know nothing of theses issues, so a fix could be a long way off.

Thanks for the responses. I have had the phone for about 3 weeks and have been holding my tongue. The OP is a copy of the e-mail I sent to HTC that I have yet to get a response to. I will post HTC's response as soon as I get it. I was happy to see that some other countries received an update that fixed a few things, but really I just want to see if CM7 can rectify most if not all of these issues. I have been playing the waiting game, but might just throw in the towel and return it before my 30 days are up (CA).

marclais said:
The OP is a copy of the e-mail I sent to HTC that I have yet to get a response to. I will post HTC's response as soon as I get it.
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Click to collapse
What is the op you are referring to if I may ask?
Sent from my HTC Sensation 4G using Tapatalk

While I do notice most things are slower than on my Nexus One, some things are just incredibly faster. Theres no denying that web browsing on the Sensation is some of the best I've ever used.

Tacjim said:
My phone fully shuts down and restarts everytime (I do it daily, it's a carryover from the BB world lol)
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Is there a setting for this? I loved this setting on my BlackBerry.

Has anyone noticed if you have to weather as ur lockscreen back ground and the temp is 100 and above, all you see is the last 2 numbers cuz the 1 is right on the edge of the screen.
Sent from my HTC Sensation 4G using XDA Premium App

D200P13 said:
What is the op you are referring to if I may ask?
Sent from my HTC Sensation 4G using Tapatalk
Click to expand...
Click to collapse
The op, meaning original post. He's saying its a copy of what he sent to htc
Sent from my HTC Sensation 4G using XDA Premium App

ptaylor09 said:
Has anyone noticed if you have to weather as ur lockscreen back ground and the temp is 100 and above, all you see is the last 2 numbers cuz the 1 is right on the edge of the screen.
Sent from my HTC Sensation 4G using XDA Premium App
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Click to collapse
Yeah, noticed it da first day I got da fone...kinda annoying bt oh well, atleast when I unlock I can c the whole temp. Not that big of a deal atm bt a fix would b nice
Sent from my HTC Sensation 4G using XDA Premium App

Ive had my sensation for about a month and its still working fine. Im having non of the problems you said other than the power button not working rite but must of the time i get it on the first try. You should get a replacement

piimp said:
Yeah, noticed it da first day I got da fone...kinda annoying bt oh well, atleast when I unlock I can c the whole temp. Not that big of a deal atm bt a fix would b nice
Sent from my HTC Sensation 4G using XDA Premium App
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It is annoying. I mean why in the hell would they ist leave it like that... they really got lazy.
Sent from my demonSPEED! Glacier using XDA Premium App

well, first full reset and retest. if it persists, then ya exchange it. my lock ring is so smooth i pull it up and play with it while bored. spin circles around the sun (weather lock screen) then either let go to unlock or put it back at the bottom. can do the same with all 4 app shortcuts. one flick up with 3/4 of the ring revealed and its unlocked.
edit: phone is 3 weeks old, multiple widgets and full of apps, stock launcher.

This is pathethic - new issues with V21E that didn't exist in Froyo!

I upgraded using the LG tool and everything went fine. Setup the ROM from scratch and all was well but then I kept having these issues so I shelved the G2X and went back to Sensation UNTIL T-mobile released what I thought would be a newer official build.
The fact that they are putting out V21E as the official GB build is downright sad and pathetic. After many months of promising an update they can't even get a release out there that's not busted. I know it is possible but it seems only HTC and perhaps Samsung know how to write software...my old Droid Incredible, friends Evo 4G and now Sensation are rock solid and everything just works. Samsung Nexus S and Galaxy variants also just mainly work.
I had these issues for the 24 hours I used the G2X with V21E - I got fed up and stopped using it but I'm sure there are others.
- Several times phone rang/vibrated due to incoming call so I answered the call which worked BUT the phone kept vibrating like it was still ringing even while I'm talking to the other person. Only solution is to hang up call and call back. Doesn't happen every time but happened quite often.
- Bluetooth is buggy as hell. Sometimes a device that's paired won't connect unless I powercycle the BT on the phone.
-- I was listening to music once with A2DP headset and a call came in. I answered the call and everything was great. I hung up the call and now no BT audio would come through the headset or even the phone speaker no matter what I did. Turn off BT/turn on, etc. Only solution was to powercycle
--Later on was using the phone, connected my paired A2DP headset to the G2X and almost instantly the phone screen turned off and it locked up. Had to pull the battery
- Weird issue with apps like (edit: Google's podcast app not HTC) Listen. Will play for a while and then all of a sudden stop playing and nothing I can do will get it to play again unless I uninstall/reinstall the app. Never happened on Froyo or CM7.
- Gets very warm - battery app showed the temp being well over 35 degrees celcius most times I looked and I wasn't even using the phone much.
- Was using the Google reader to read articles and all of a sudden the phone started slowing down and then it just froze with the screen on. Nothing I did would get a response from it. Power + vol up didn't work. had to pull the battery.
I mean this is freaking ridiculous. I have the Sensation setup with the exact same apps, launcher, settings, everything and I have ZERO issues. This is simply crappy software and LG should be ashamed.
FWIW, CM7 latest nightlies I never had ANY of these problems but A2DP doesn't work on CM7 so can't use it daily. Once A2DP starts working on CM7 I might give it another shot.
I'm definitely done with LG for a while.

mobilehavoc said:
- Several times phone rang/vibrated due to incoming call so I answered the call which worked BUT the phone kept vibrating like it was still ringing even while I'm talking to the other person. Only solution is to hang up call and call back. Doesn't happen every time but happened quite often.
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This happens a lot in Stock Froyo for me. Sad to hear it's not fixed in GB!

Lightning Blue said:
This happens a lot in Stock Froyo for me. Sad to hear it's not fixed in GB!
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Weird, I had reboots and SOD problems in Froyo but otherwise I had NO other issues in Froyo - when the phone wasn't rebooting or turned off it worked perfectly. This GB build has way more problems for me than Froyo.

Solid here..... Not a bad update imo

Same here I haven't experienced any of these problems, not even in Frito either. The update overall has done it all for me. I would try reinstalling the update again if I were you
Sent from my LG-P999 using XDA App

Those of you with problems should try doing a Factory Reset.
Sent From My G2x Running CM7

moshe22 said:
Those of you with problems should try doing a Factory Reset.
Sent From My G2x Running CM7
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Click to collapse
I did, note how I said I set it up from scratch. There is BOUND to be issues with this because the kernel is the same as froyo - many of the problems were caused by the kernel and since that hasn't changed, how would the issues be fixed? CM7 might fix issues because it's a different kernel.

My phone is now freezing up!!! WTH! Three times since the update in less than 12 hours. I wanted to call Tmobile customer service to cancel my Value Plan i switched to a day earlier but couldn't. I had to remove the battery and reset the phone before making my call.
I told them I didn't want to spend $200 for the migration fee and then be stuck in a new 2 year contract with this G2X phone and pay a $200 if I leave that Value Plan contract or spend full price on a phone to replace this junk. I went back to my 1500 mins, unlim text, 5 gb data for $79.99 plus %15 discount on that. The person I spoke with was surprised this new update was having issues. She knew this phone had bugs because her friend had this phone. She also knew they took it off their website and just brought it back with Gingerbread.
She said she will make a note in my account to give me a full upgrade credit because I am on my second phone and I told her that I was going to leave to Sprint! Hopefully my phone wont cause me to smash it before the Samsung Hercules comes out on Sept 26.

grenademasta said:
My phone is now freezing up!!! WTH! Three times since the update in less than 12 hours. I wanted to call Tmobile customer service to cancel my Value Plan i switched to a day earlier but couldn't. I had to remove the battery and reset the phone before making my call.
I told them I didn't want to spend $200 for the migration fee and then be stuck in a new 2 year contract with this G2X phone and pay a $200 if I leave that Value Plan contract or spend full price on a phone to replace this junk. I went back to my 1500 mins, unlim text, 5 gb data for $79.99 plus %15 discount on that. The person I spoke with was surprised this new update was having issues. She knew this phone had bugs because her friend had this phone. She also knew they took it off their website and just brought it back with Gingerbread.
She said she will make a note in my account to give me a full upgrade credit because I am on my second phone and I told her that I was going to leave to Sprint! Hopefully my phone wont cause me to smash it before the Samsung Hercules comes out on Sept 26.
Click to expand...
Click to collapse
Looks like I'm not the only one.

I just got T-Mobile to send me a replacement G2X on Thursday so will see if I have same issues. At this point I truly believe I have a hardware issue.
Sent from my thumbs to your eyes using a Sensation 4G

I can't help to think that theres some app people are installing that's causing some of these issues. My phone has been perfect in operation, but froyo was great too.
People need to understand that the tegra 2 has some compatibility issues as well with some apps.
Uninstall everything 3rd party, use the phone for a day and see what probs you have.
Sent from my LG-P999 using XDA App

I've had issues after a factory reset and not installing anything. Further I'm not keeping a phone that limits the apps I can install. I've got the same exact set of apps on my Sensation and it works perfectly. Its not like I have a ton of apps either, just the ones I need.
Sent from my thumbs to your eyes using a Sensation 4G

No problems so far. I love GB. My bluetooth now syncs with my radio which it wasn't doing with Froyo.

i've had none of these issues. i have had issues like this in the past with a bad flash.

Well I'm getting a replacement G2X that either will come with the update (doubt it) or I'll use OTA to get the update so if after that it doesn't work. I give up.

mobilehavoc said:
I'm definitely done with LG for a while.
Click to expand...
Click to collapse
OK.
I hope you have better luck with your new phone. The Sensation is a piece of garbage according to many. It is all up to luck apparently. It is weird how some have no issues and some have continual issues.

I'm starting to think I have bad hardware too, I'm having more problems with GB than I did with Froyo!
What did you tell them to get a warranty exchange? I was thinking of calling and just overwhelming them with info.
Just worried the replacement device could be worse!

I can't adjust the damn touch key brightness. It is making me crazy. Also the screen is not as responsive as it was with Froyo.
and of course the battery still sucks, but apparently android is a flawed system that just sucks battery for no reason at all. I hope the google/android folks get their stuff together one of these days. I really miss my HD2 battery life. You would think a bigger battery and newer operating system would be more efficient, but crappy battery life seems to be the norm. The tmobile guber that sold me my phones assured me I would get the same life out of the battery, but he was very wrong.

Lightning Blue said:
I'm starting to think I have bad hardware too, I'm having more problems with GB than I did with Froyo!
What did you tell them to get a warranty exchange? I was thinking of calling and just overwhelming them with info.
Just worried the replacement device could be worse!
Click to expand...
Click to collapse
They make you go through troubleshooting so I just answered their questions and she said, fine we'll send you a replacement. Just tell them you have a G2X that has been rebooting/turning off and that even after the update it still happens. That's what I did.

mobilehavoc said:
Looks like I'm not the only one.
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Nope you're not the only one. My G2x today decided for the first time to freeze while I was using it. Plus with this update I get less signal than I had before.
This phone and how tmobile handled it in my situation left a foul taste in my mouth forcing me to switch to Sprint and the HTC EVO 4G. So far its been a happy switch, my phone hasn't locked up, no reboots, doesn't overheat and battery lasted me about 30 hours with moderate use (web browsing for about 30mins, 1hr phone call, and about 2hrs overall on xda) also had WiFi on plus Bluetooth.
Sadly I lost 4G data since Sprint doesn't have any 4G towers in my area yet. But @ $110 a month for unlimited everything and no data throttling it was a good move, plus nice to have signal while at home. WiFi calling worked whenever it felt like so it was no more reliable than plain cell service.
Sent from my PC36100 using XDA App

Phone going crazy

Ok im running Cm7 nightly 78...i know theres newer updates but this one was working flawlessly ...until a couple days ago...wifi disconnects for no reason...i try turning it off and turning back on but it does nothing...i have to restart the phone for it to work again...also now the phone has random reboots and black screens (where i have to take out the battery to restart the phone)...also my internet data is super slow or doesnt start up at all...i use the toggle switch alot and i switch from 2g-4g a couple times a day to save battery but even at that the phone just goes crazy....
Does anyone know why any of this would happened all of a sudden? Any help would be nice. Thanks!
Sent from my LG-P999 using XDA App

I've found that problems that appear out of nowhere also tend to go away just as suddenly. If it's still acting up tomorrow then I'd start worrying.
Sent from my Nexus 3 using XDA Ultimate App

Having very wierd issues with updated G2X

After failing at updating my phone and sending it to LG to have it done I am having so very annoying issues. Applications seem to just randomly dissapear everyday. I download it, useit, and everyday at some point I go to play a game or use a app I downloaded and it says application not installed. Like I delted it or something. Icon is still on home screen, but when I go to market place every app I downloaded says no installed. I even switch apps to my micro sd card to save phone memory. What gives? Also wifi doesnt work anymore. takes for ever to connect, and when it finally does connect the internet doesnt work. When I try to watch youtube videos or browse it takes forever for things to download or upload even with FULL 4G (from reading around TMO did a little false advertising as you dont know when you "actually" have 4G or 3G on this phone unless you go to phone info and check. BS if you ask me). Videos will play for a few seconds and buffer until I just give up.
While I love the update for the eye candy I am not impressed with the performance. Phone service seems to be better. I have full bars more otfen, but the performance isnt up to par.
I am also wondering if my wife having the HTC sensation has something to do with the slow DATA. As she watches alot of youtube and browses the net alot on her phone. Could TMO be slowing our Data b/c of over use?

In the wordsvof Tombaker....Stop your lying kid. This phone is perfect. NONSENSE!
Sent from my HTC Sensation 4G using XDA Premium App

Haha if that were only the truth. While it is the best phone I have ever had, nothing goes with out problems. just seeing if people have had the same problems, or if there are any fixes.

jrwingate6 said:
In the wordsvof Tombaker....Stop your lying kid. This phone is perfect. NONSENSE!
Sent from my HTC Sensation 4G using XDA Premium App
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Click to collapse
Lol haha
G2X CM7

The apps disappearing probably has to do with your sdcard. When the apps "disappear" is your sdcard mounted to your phone? If your sdcard is mounted to your computer via USB cable, or if your sdcard is removed, then any apps that you've moved to your sdcard won't load.
G2X CM7

Yes my sd card is in my phone. They dissapear randomly while not connected to the computer.

i get that problem sometimes...i have redownloaded scrabble 4 times bcuz of it...dedicated lol
Sent from my LG-P999 using XDA App

I had this problem for a while when on froyo. It was one of the problems I complained about on LG's forum, along with wifi not working right. After getting a refurb and the GB update, wifi still doesn't work right. Haven't had the app problem anymore though.

Yeah it pisses me off b/c I didnt have these problems before. I had the reboot problem but noticed they were far and few between when I did a hard reset. Its a BS I had to do that but it was the only thing I could do to keep it from rebooting. Then no more then 5 minutes of having my phone back it reboots in the middle of a phone call lol. I guess I can deal with having to do hard resets and downloading games apps multiple times, but I would really like to get my wifi up and running again.

Still wifi issues

I've had wifi issues since I purchased my htc one x for AT&T in may. I have had the hone replaced and the issue was never resolved and I'm kid of fed up with it for the fact that everyone I know who has an android device other then a one x don't have these issues. Issue seems to be Interment but happens a lot actually all the time.
Basically my issue is I have wifi turned on sometimes I lose connection.i notice this due to delayed alerts at times and when I'm using the phone such as on the play store, Facebook or any app that uses the I telnet every once in a while ill get a connection loss message and have to wait for the Internet to come back, usually comes back quick but still very annoying. Another ways can tel is when the phone is in sleep mode is when it happens the most. For example ill unlock the screen at times then all of a sudden I receive all my alerts such as gmail, google talk and any other alert that never came through b c of loss of connection. I also notice a lot when I open google talk right after I unlock my screen that it says I'm offline, then after a few I see it come online and if I had any google talk messages they then come through. I also see the time stamps when this happens, like emails come in and google talk messages and they can be anywhere from like 2-15 mins delayed at times.
I have also performed various of tests when the phone is asleep and I s end myself an email or google talk message and it does not come in until I unlock the phone. FYI this is Interment does not happen all the time but happens very often.
Are you guys still having issues with wifi ? Will getting a replacement possibly resolve the issue or sis this a known issue that cannot be fixed? I love the phone but sick and tire of not receiving all my alerts in real time. This is the first android phone with this type of issue and so frustrated.

Have you checked your wifi settings to make sure it's staying connected while the phone is asleep?

PHS Philip said:
Have you checked your wifi settings to make sure it's staying connected while the phone is asleep?
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Click to collapse
Yes of course checked all bases including forums for the last couple of months. Please note as per my op even when I'm using the phone sometimes I get lost connection errors even while using the Facebook app etc like google play store and other apps. So although while asleep seems to happen the most it also happens during normal use.

This is a known issue with many HTC phones. Even if you have WiFi to never sleep, when your display turns off the WiFi goes into some sort of battery saver mode. It doesn't turn off completely so you get your alerts eventually. I have not found a working solution short of flashing a custom Rom. HTC knows about this but hasn't fixed it. They think it is working as it should...
Sent from my HTC One X+ using xda app-developers app

synnyster said:
This is a known issue with many HTC phones. Even if you have WiFi to never sleep, when your display turns off the WiFi goes into some sort of battery saver mode. It doesn't turn off completely so you get your alerts eventually. I have not found a working solution short of flashing a custom Rom. HTC knows about this but hasn't fixed it. They think it is working as it should...
Sent from my HTC One X+ using xda app-developers app
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Thanks for clarifying this for me. If you flash a rom like for example cm10 or other rooms it can resolve this issue? Funny bc if wifi is shut off on just data works good, but the whole point is to use wifi as much as possible since I only have 3gb limited. I was thinking of upgrading to a one x+ but I'm afraid it will have the same issue as the normal, one x. This makes me want to go with a different company such as Samsung etc.. Anyways thanks for your help.