After much searching I found lots of 'no you can't's, but I haven't found any posts that are recent, ...in the last 6 months.
I have a Sprint Touch Pro 2 that I successfully got working on Page Plus. I would like to get it on my folks' Verizon family plan. I called an agent and they said if it doesn't have a Verizon logo on it, it's not possible.
I question this, but I've found no one of late posting about this.
I think the phone will work on Verizon, it may just need the ESN number activated on their network.
I remember someone here or at PPCGeeks activated it for me on PagePlus, is there anyone/any way to activate it on Verizon?
I like the phone, I just don't need data, so I don't want a regular Verizon phone.
thanks,
Yes, you can get it activated on VZW... The only problem is this... you can't do it legally or ethically... It would involve doing things against VZW's rules as well as the law... and you would need a "broken" TP2 (or other VZW phone) to do it... But that aside... the reason it worked with PagePlus is because they allow outside phones on their network, with giving you the responsibility to make it work on their network.. VZW is vey explicit that they will NOT allow anyone elses phones on their network (same with Sprint)... They are the worse 2 when it comes to that IMO..... Sorry to the bad news.... But sometimes that is how it goes.... Maybe you can post an ad on here offering to trade someone yours for the VZW version.. or maybe Craigslist?
Thanks,
Trading for a verizon phone won't work, as then I'll have to get data.
My bottom line question:
I need a smart phone, but I NEVER need data, wifi is always available for me. But I guess there is no way to have an Android phone on a Verizon network, without a data plan?
Not legally anyways, that's one of the downsides to using CDMA, the carrier has much greater control over what kind of phone you use. Thankfully they can't control the Rom/OS you run on it .
You need a Verizon rep that knows what they're doing, it can be done.
Sent from E.133rd & Caine using XDA Windows Phone 7 App
Related
Will a sprint touch pro work on the verizon network if I unlock it and put a verizon rom on it?
Search the forums, a lot of people have done it and gotten it working before. It will never be a seamless job, but it can be close.
Last I heard, however, is that it is no longer working, but I may be wrong.
Edit: Looks like Verizon plugged up the #228 hole that was required to activate the phone. So unless you can get a Verizon rep to add your ESN to their database, there's no way to do it.
Where to begin. I have a Sprint TP2 that I have unlocked and flashed over to verizons rom and radio. All I need to do now is have it activated on verizon's network. I am getting multiple stories from them.
1. It has to be shipped out to a lab and it will be sent back 4-6 weeks later activated.
2. It's not possible, we only active Verizon phones. Your meid is not being found in your database.
3. Certain departments can add your meid to our database. We can't
4. We cannot activate sprint phones.
I was under the impression verizon had an open network? I'm at the point of frustration. Someone tried to add it to their DB and they said that it wouldn't take. Another person said the department that handles this is not open now and that I would be emailed on monday with a follow up. I now have the number for global activations if anyone needs it.
Can anyone share any hints or tips?
Thank you.
It can be done. People do it all the time. Verizon is just giving you a load of bull. The truth is their techs either don't know the answer, or they're just not allowed to give that info out. It seems like all you would have to do is flash a valid VZ ROM & radio, deactivate old phone, then fire up new phone and do *228 option 1. As long as the ESN is valid and not flagged for some reason, then it should work.
Someone else chime in here. Need more facts
It cannot be done....
Verizon does not allow other carrier branded devices on their network.. nor Sprint. You have to have a Verizon phone from their device list... The system will not allow it.. No manager overrides.. No magical digging.. It can't happen... Tough titties on the purchase.
This is what I'm talking about. . . Everyone has a different answer. I've gotten some parts of the company that say it can be done, while others say it cant. The lower tier tech support say it can't. The higher teir tech support say it can and gave me some numbers. But the dept that can do it is closed till monday.
It's just confusing. Can we get an answer from someone who works with verizon?
Verizon does have an open network. This happened just recently maybe 6 or so months ago. If I remeber correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our netwrok.
Make sure the ROM is set to CDMA and run the *228 option it should propt you for everythign you need.
teknotard said:
Verizon does have an open network. This happened just recently maybe 6 or so months ago. If I remeber correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our netwrok.
Make sure the ROM is set to CDMA and run the *228 option it should propt you for everythign you need.
Click to expand...
Click to collapse
It will not activate as the ESN is not in their database. I had a form, which was to be filled out, signed by your local Verizon store, then shipped with the phone to their "verification" center. Once they "verified" it they told me it would be added to their database. I decided not to jump through all the hoops though, since it was a TP and I now have a TP2 on Sprint.
Now I'm being told Sprint has a hold on the ESN, so I have to get sprint to release the ESN, then I'll be in business.
azyouthinkeyeiz said:
It cannot be done....
Verizon does not allow other carrier branded devices on their network.. nor Sprint. You have to have a Verizon phone from their device list... The system will not allow it.. No manager overrides.. No magical digging.. It can't happen... Tough titties on the purchase.
Click to expand...
Click to collapse
Thats a load of bull tbh. Sprint is an open device network. As long as your radio supports the frequency they will hook it up. You may have to do the legwork and read a few threads but Sprint nor verizon refuses to hook up a CDMA device. Ive done it myself many times. They will however refuse to support the device or insure it. Basicly you are on your own.
I just got a deal on a Sprint touch pro 2. Bought 2 for 350 cash. Gave one to my brother who is now using it on Verizon and myself on Sprint.
How the **** did he do it?????????????????????????????????
Does Verizon have online chat that pops up on their site?
I've found that the chat people many times seem to know more about what they're doing than people on the phone. But that may just be my experience with Sprint.
IT IS POSSIBLE. I own a Sprint Touch Pro I activated onto Verizon. Verizon employees will always tell you no. Verizon lies to you so you will only buy one of their phones. VERIZON WILL NOT ACTIVATE IT. YOU HAVE TO ACTIVATE IT YOURSELF by calling the phone number *228. When they automated call starts reading out your options press option 3. Then it will ask you for your 10 digit telephone number. Then it will ask you for your billing account password (usually 4 digits). Then the music should play for a couple minutes while your phone is being programmed. Then your phone will reboot and walah complete .
"unfortunatly we are unable to complete your request"
:[
Just to save you some time and grief “it will not work”. If the ESN/MEID is not in Verizon's Data base it cannot be activates. Take this case and point about the open network (Which by the way was ever really stated by the company as being in effect.) If you have and Alltel device it cannot be activated on a Verizon plan.
I understand.
JerseySprint said:
Thats a load of bull tbh. Sprint is an open device network. As long as your radio supports the frequency they will hook it up. You may have to do the legwork and read a few threads but Sprint nor verizon refuses to hook up a CDMA device. Ive done it myself many times. They will however refuse to support the device or insure it. Basicly you are on your own.
I just got a deal on a Sprint touch pro 2. Bought 2 for 350 cash. Gave one to my brother who is now using it on Verizon and myself on Sprint.
Click to expand...
Click to collapse
Um... I personally know to be a fact, being as I am a Sprint Repair Tech. There is no way to activate a phone onto the Sprint Network that is not on our list...
Nothing you say will make that any different.. Have a picture of this Verizon phone on Sprint??? Because I know its a load...
I have activated a Verizon Touch Pro on pageplus wireless, they use the nationwide verizon towers and data settings. Page Plus wireless does allow any ESN's to be inputted into their system. Google for more info.
wow. wow. wow. I feel your pain on this issue. all you need s to have the device loaded into VZW dmd(device management database). To do that you have two options: first. you can contact the open device ppl but doing that you'll have to send the phone out for 4-6 weeks. or two you can pray you find a way to contact the marketing team where they can load your meid into the database. after that you're set.
teknotard said:
If I remember correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our network.
Click to expand...
Click to collapse
you should take some memory pills because what you remember is very wrong.
read http://mobile.engadget.com/2009/01/06/verizons-open-hardware-compatibility-list-is-insanely-boring/ and http://www.dslreports.com/shownews/Verizons-Open-Development-Initiative-So-Far-Its-A-Joke-100102
For those of you out there that are planning on buying a Sprint Touch Pro to use on Verizon's network, the switch over instructions on this site are no longer valid. Go to the last few pages and you'll see why. The phone can NOT be activated on Verizons network any longer. The *228 option 3 hole has been plugged up. Apparently they figured out how to piss us off again earlier this week.
If you have a Sprint Touch Pro that's already on the VZW network, you're safe for the moment. Just don't attempt to switch phones and then try and go back to using your Sprint branded Touch Pro. It just flat out won't activate.
Some have rumored that they have been able to convince Verizon to add the ESN from their phone to the VZW database, but it doesn't sound like many have much success with it.
It can be done, I do it all the time via *228. You need to reprogram the phone with the correct EPST & MSL codes. A few times I've gotten a message saying the automated system cannot activate my phone and I was forced to talk to a rep to get them to activate it, but they usually don't give too much hassle.
Hello,
I'm coming from a Nexus 4, and have never had an LTE phone on my AT&T account before. I've read that since AT&T doesn't have Nexus 5 in their system, that it will be a hassle for them to activate LTE through the phone. I can't really find any concrete answers or info, so I figured I'd stop by here and see if anyone has any ideas?
Does AT&T have to activate LTE on their end for it to work? Or can I just adjust my APN once I get the phone?
Has anyone had any issues with this at all? How did you get around it?
Thanks in advance!
I would like to know too... Im thinking about switching over my corporate account from VZW to ATT and I ordered a Nexus 5 to try out ATT coverage in my area first. I was going to head into the ATT store tomorrow, now Im worried I won't be able to get it setup (Im not familiar with how ATT works). Do I need to get a IMEI from a phone in the store and give to them? I don't get my N5 until tomorrow night and I was planning on going the store tomorrow morning and getting either Gophone or shared plan SIM setup so I can pop it in when the phone arrives. Will they need an IMEI to even get me an account activated?
If they need an IMEI at activation, would it matter if I didn't have the device in front of me, like if I tell them I ordered a S4 and gave them a IMEI from one? Do I need to find someone on ATT to give me their IMEI and tell them at the store I have it ordered? Sorry if these request are way off based on how it actually works, but I want to be able to test out my N5 tomorrow night! Thanks for any help you can give me..
EDIT: In the ATT world, would It be considered shady for me to tell them all this info? For instance if I told the salesmen this problem and asked if they could use an IMEI off one of their phones?
maniamania said:
Hello,
I'm coming from a Nexus 4, and have never had an LTE phone on my AT&T account before. I've read that since AT&T doesn't have Nexus 5 in their system, that it will be a hassle for them to activate LTE through the phone. I can't really find any concrete answers or info, so I figured I'd stop by here and see if anyone has any ideas?
Does AT&T have to activate LTE on their end for it to work? Or can I just adjust my APN once I get the phone?
Has anyone had any issues with this at all? How did you get around it?
Thanks in advance!
Click to expand...
Click to collapse
I'm assuming that this will work similar to how it worked for the N4 and enabling HSPA+ on AT&T.
You will need an LTE plan added to your account. It won't cost more, but the account needs to enable the LTE service. In order to do this, I believe AT&T will need an IMEI. Since the IMEI will not be recognized, then you need to get another AT&T LTE device's IMEI code. Maybe a friend? I know some people would copy it off a demo device in the store.
Good luck.
FWIW: I put my LTE sim in the phone and everything was autoenabled correctly. This was better than with the N4 where it autoenabled wrong, and I had to change the settings.
I'll clarify this, AT&T has different data plans. They have all their data plans for 3g phone (3g data unlimited), and all their 4g data plans. You can not get 4g unless your data plan has been switched to the 4g version. You can keep your unlimited plans with this. Just call and ask them to switch your data plan to the lte version.
Sorry double post
A.VOID said:
I'm assuming that this will work similar to how it worked for the N4 and enabling HSPA+ on AT&T.
You will need an LTE plan added to your account. It won't cost more, but the account needs to enable the LTE service. In order to do this, I believe AT&T will need an IMEI. Since the IMEI will not be recognized, then you need to get another AT&T LTE device's IMEI code. Maybe a friend? I know some people would copy it off a demo device in the store.
Good luck.
FWIW: I put my LTE sim in the phone and everything was autoenabled correctly. This was better than with the N4 where it autoenabled wrong, and I had to change the settings.
Click to expand...
Click to collapse
So, to clarify, did you just activate LTE with an N5 coming from an N4 and it went smoothly?
maniamania said:
Hello,
I'm coming from a Nexus 4, and have never had an LTE phone on my AT&T account before. I've read that since AT&T doesn't have Nexus 5 in their system, that it will be a hassle for them to activate LTE through the phone. I can't really find any concrete answers or info, so I figured I'd stop by here and see if anyone has any ideas?
Does AT&T have to activate LTE on their end for it to work? Or can I just adjust my APN once I get the phone?
Has anyone had any issues with this at all? How did you get around it?
Thanks in advance!
Click to expand...
Click to collapse
i'm in the same boat, i'll know for sure when i get the n5 tomorrow but from what i've seen AT&T does have to provision your SIM for LTE. My plan is to goto an AT&T store and ask them if they can get my sim sorted; if they screw around or say they "can't" help me then i'll either grab an imei from one of the demo phones or from a buddy and call them and give them that.
youareme7 said:
i'm in the same boat, i'll know for sure when i get the n5 tomorrow but from what i've seen AT&T does have to provision your SIM for LTE. My plan is to goto an AT&T store and ask them if they can get my sim sorted; if they screw around or say they "can't" help me then i'll either grab an imei from one of the demo phones or from a buddy and call them and give them that.
Click to expand...
Click to collapse
This looks to be the thing to do. I just had someone inform me that they brought the phone into AT&T, and the guy punched in the numbers off the sticker on the back, gave him a sim and he was good to go. I'll make sure to come back here and report my own findings first hand since this question seems to be floating around a bit.
maniamania said:
This looks to be the thing to do. I just had someone inform me that they brought the phone into AT&T, and the guy punched in the numbers off the sticker on the back, gave him a sim and he was good to go. I'll make sure to come back here and report my own findings first hand since this question seems to be floating around a bit.
Click to expand...
Click to collapse
Do identical IMEI numbers conflict if its already on the network? Can I use the same identical IMEI from a friends ATT phone or do I need to change some numbers?
GHII said:
Do identical IMEI numbers conflict if its already on the network? Can I use the same identical IMEI from a friends ATT phone or do I need to change some numbers?
Click to expand...
Click to collapse
I've read imei's are never checked
I already had an LTE Sim. I just used the LTE Sim in my n4.
check out the thread I made for a very simple solution! It'll get LTE working on the N5 through AT&T guaranteed
http://forum.xda-developers.com/showthread.php?t=2512566
College Station, November 4, 2013 Verified - LTE addon
I can verify coming from a "Nexus S" BYOD.
I went to an AT&T Store in College Station, TX to get a new microSIM because the Nexus 5 only takes microSIM form factor.
I then got an LTE signal, but no IP address.
Chatted online and they told me to wait 1 hour then reboot the phone. Did so.. same response, gets on the LTE network fast, but nevers gets an IP address.
So I then called 611 on the Nexus 5 and talked to Tech Support, told them:
1. I have never had an LTE phone before and thought I needed LTE service added to my Account Profile.
2. I wanted "No changed to my legacy Unlimited plan"
They told me
1. My "legacy Unlimited plan had just been removed by 'mistake' and would have to be restored by the (backoffice)"
2. They were updating my account to enable LTE service
I then had to reboot the phone, did so and the Internet service came right up.
Now I have to wait up to 72 hours for AT&T backoffice to confirm they have restored my Unlimited plan.
I put a pass-code on my Account, and strenuously stress every time.. DO NOT TOUCH MY UNLIMITED PLAN !!!! -- And they do it any way.
.. exasperated ...
They also do not know what a "Nexus 5" phone is yet.. so I think only the call in Tech Support can interpolate what to do. I think the kee was to keep calling it an "LTE enabled Nexus 4" and then things just "worked".
spitefulcheerio said:
check out the thread I made for a very simple solution! It'll get LTE working on the N5 through AT&T guaranteed
http://forum.xda-developers.com/showthread.php?t=2512566
Click to expand...
Click to collapse
This thread's a great resource. Thanks!
So I am looking to buy a new phone. I am looking on ebay and there are TONS of bad imei phones for at&t! I want to buy one since they are cheaper. Only issue is that I want to be sure that they will work on straight talk, since that is my current carrier. I have read lots of people's pinions about if they will work or not because of blacklists, and I don't know if there is any one steady answer. I am hoping to get someone with some real knowledge to shed some light on this because I am stumped on if I should take the risk and buy one.
I did call straight talk today and ask if I can bring a phone with a bad IMEI number over and the response I got was strange... They said that all I have to do is buy a BYOP package and give them my sim card number and it will work. I said I know that it will work because i am on a BYOP already, but I wanted to know if my sim would get kicked off for using a blacklisted phone on the at&t network even though it was through straight talk. She said, that they only need the digits from the straight talk sim and it would work. So I tried one more time and explained everything fully... I again received the same response that they needed the sim card numbers only. So I said, does that mean that the IMEI doesn't matter for your service at all and I can have a blacklisted phone on it? and again the response was, (besically) yes, you just need a straight talk sim.
So all in all I understand that to mean that AT&T has nothing to do with straight talk when it comes to blacklisting phones! That's a wonderful thing since there are so many blacklist phones out there right now, but I was hoping someone else could drop a little knowledge on me if they knew something about it, or if they knew that straight talk was lying, so I don't waste my time/money on this phone.
I haven't looked into this since last year, but the FCC was advising on a shared blacklist to be implemented in the future back then.
Also beware that the phone might be stolen, which could lead to more problems in the future.
I've never used Straight Talk, but if they use AT&T towers maybe call AT&T. Honestly, it might be hard to get a real answer from them because most of the reps (true for all companies) don't have a clue how their own blacklists even work - heck, some don't even seem to know they *exist*.
They might not be "lying", it just might not be part of their training is information base.
Sent from my SGH-T999 using Tapatalk
w4rped said:
So I am looking to buy a new phone. I am looking on ebay and there are TONS of bad imei phones for at&t! I want to buy one since they are cheaper. Only issue is that I want to be sure that they will work on straight talk, since that is my current carrier. I have read lots of people's pinions about if they will work or not because of blacklists, and I don't know if there is any one steady answer. I am hoping to get someone with some real knowledge to shed some light on this because I am stumped on if I should take the risk and buy one.
I did call straight talk today and ask if I can bring a phone with a bad IMEI number over and the response I got was strange... They said that all I have to do is buy a BYOP package and give them my sim card number and it will work. I said I know that it will work because i am on a BYOP already, but I wanted to know if my sim would get kicked off for using a blacklisted phone on the at&t network even though it was through straight talk. She said, that they only need the digits from the straight talk sim and it would work. So I tried one more time and explained everything fully... I again received the same response that they needed the sim card numbers only. So I said, does that mean that the IMEI doesn't matter for your service at all and I can have a blacklisted phone on it? and again the response was, (besically) yes, you just need a straight talk sim.
So all in all I understand that to mean that AT&T has nothing to do with straight talk when it comes to blacklisting phones! That's a wonderful thing since there are so many blacklist phones out there right now, but I was hoping someone else could drop a little knowledge on me if they knew something about it, or if they knew that straight talk was lying, so I don't waste my time/money on this phone.
Click to expand...
Click to collapse
StraightTalk SIM cards can either use AT&T or T-mobile (Tracfone {parent company for StraghtTalk} leases several carrier's networks). If you buy and AT&T phone with a bad ESN and put a StraghtTalk AT&T SIM into it, the likelihood of it working is low. The reason for this is the you would still be using AT&T's network, and the ESN has a high chance of being picked up by AT&T's black-list.
If I were you, I'd get a factory unlocked phone, or a newer Verizon 4G LTE phone that has a bad (or clean) ESN. The reason I say the later is that most Verizon 4G LTE phones are also world phones and work with GSM. Now, you'll have to remove the radio band block, but that's very easy, and I know XDA has several tutorials for this. I removed the block on my RAZR M and it works just fine with an AT&T SIM inserted.
Hikikomori-Otaku said:
StraightTalk SIM cards can either use AT&T or T-mobile (Tracfone {parent company for StraghtTalk} leases several carrier's networks). If you buy and AT&T phone with a bad ESN and put a StraghtTalk AT&T SIM into it, the likelihood of it working is low. The reason for this is the you would still be using AT&T's network, and the ESN has a high chance of being picked up by AT&T's black-list.
If I were you, I'd get a factory unlocked phone, or a newer Verizon 4G LTE phone that has a bad (or clean) ESN. The reason I say the later is that most Verizon 4G LTE phones are also world phones and work with GSM. Now, you'll have to remove the radio band block, but that's very easy, and I know XDA has several tutorials for this. I removed the block on my RAZR M and it works just fine with an AT&T SIM inserted.
Click to expand...
Click to collapse
I think the reason i might believe them is because they dont even know my imei number for the phone i have right now! And if my number is not tied to my imei number then it would be impossible for them to find it out. Or at least i would think it is. Every other service that is tied to an esn or imei number, you have to tell them the number and let them register it. With straight talk you register the sim and can use that sim in any unlocked phone.
I am currently running a note 2 from verizon on straight talk. It is a world phone but i cant seem to get 4g on it. Is this because i have to unlock the bands? If so, how do i do that? I thought it was just because of the apn i was using. I tried a bunch but only got one to work on h+/h/3g (it flickers).
w4rped said:
I think the reason i might believe them is because they dont even know my imei number for the phone i have right now! And if my number is not tied to my imei number then it would be impossible for them to find it out. Or at least i would think it is. Every other service that is tied to an esn or imei number, you have to tell them the number and let them register it. With straight talk you register the sim and can use that sim in any unlocked phone.
I am currently running a note 2 from verizon on straight talk. It is a world phone but i cant seem to get 4g on it. Is this because i have to unlock the bands? If so, how do i do that? I thought it was just because of the apn i was using. I tried a bunch but only got one to work on h+/h/3g (it flickers).
Click to expand...
Click to collapse
You're half-right. You don't have to give StrraightTalk you ESN (MEID/IMEI). The problem comes when you connect to the network. When you connect, your device will be identified by it's ICCID (SIM #) and it's ESN (so it knows what type of device it is and what service it needs). Because it would be an old AT&T phone, reconnecting to AT&T, there's a high chance it will be matched on the black-list.
As for your Note II, if it's already working, the radio it has may not support the higher GSM 4G/LTE bands. You may be able to unlock them, but I wouldn't know how with a Samsung device. The APN may help, but I'd first check the radio.
Ok I have a question so I have a T-Mobile contract and iPhone 7 Plus for a little over a. Year now but I haven’t paid it off in full and my bill got out of hand so I can’t afford to pay the balance so is there anyway I can use this for any prepaid plans of any company
So this past summer I purchased a 4G version of the A52 from Amazon, my main reason being it was cheaper than the 5G. Now I'm finding that this choice may be affecting my carrier situation. I am in the United States, and had Cricket Wireless at the time of purchasing the phone. It worked for about 4 hours, then the service quit on me. Apparently Cricket claimed that my phone did not have the proper technology, blah blah blah, something to do with the discontinuation of 3G and or VOLTE. This obviously does not make sense, since this phone is from 2021 and would not be made with old tech. Anyway, I got them to turn my sevice back on, after it being in a "suspended" state. It was still working for a while, and then some time in september I think Cricket sent a text to me (and my fiance as well, also has a phone cricket doesn't like) saying that they would start redirecting our calls to customer service to get us to "upgrade" since the phones would supposedly stop working completely in February or whenever 3G is supposed to go kaput. So, we switched to Mint, who claimed that our phones would both work on their network, and they did, except that the service sucks, even while being in a modest sized city. It also has little to no service at my work, and I'm convinced that T-mobile's service, at least through Mint, absolutely sucks.
So, my question is, what do you all suggest? Does anyone have this model, and what carrier are you with? What kind of luck (or lack thereof) has anyone been having?
Sorry if this has no place here, just doing all I can to get some answers
Well, I don't think I have a clear answer to your question, this is something that I found very very weird. I handed over a Galaxy S9+ to my fiancee who's carrier name I forget, I think it also got acquired by T-Mobile, but I'm not 100% certain. However, the phone didn't work properly. I can't remember what problems exactly it had but they were network related. Turns out that if you're going to change phones you need to go to a store for them to configure it and change it in their system. Otherwise it will either not work or not work properly.
And this was also the case with her sister who bought an unlocked, Mexican phone and she also had to take it to the store for them to configure it. It would have these problems unless she took it to them.
You would assume that all you need is to insert the SIM and it would work out the box but I don't know why this carrier had this method which just makes everything so annoying and complicated when it doesn't need to be. Oh and this isn't a one time thing, every time they changed phones they would need to do this! So you should probably look at going this route, it's my best guess.
EDIT: Oh and also before we knew this, we had also purchased a Galaxy Note 3 (which yeah it's old, but had 4G when I used it with my carrier and all of a sudden it turned to 3G when used on her carrier) so we ended up giving it away. So it was definitely a carrier problem. It was so annoying.