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Not sure whats going on, phone just lost internet connection...

Well for some reason my phone has just lost internet connection, still shows an H but doesnt sync with anything, cant send emails, cant go on the web, wont even download the correct time...hopefully its some sort of network issue or something but i doubt it...kind of frustrating, hopefully just a small hiccup
edit:
after 5 resets or so it finally came back at around 5pm yesterday
worked great through the night, then this morning no connection again, every once in a while it will connect for about 10 seconds but at speeds of about 100kbs, its been about 3 hrs since its gone down. Talked to my gf who also got the phone yesterday, hers works perfectly
Ill wait until the red one comes into a store and ill either replace this one with a red one or a black one

Just did a factory reset, still no connection, the guy forced me onto a new sim card, i wonder if that may be it

Yeah, I had to get a new SIM card too even though the one I had worked perfectly fine in my Nexus and then in my G2.
When the guy first put it in, I had no data connection at all. It took a few restarts and a bit of time on the charger until I had a solid data connection.

what wierd is mine was working perfectly for the first couple hrs but havent been able to get it to connect since, when it first turns on it says "limited service" and doesnt even find a phone signal for a while...i think this one is going back unless something happens in the next 2 hrs before i get out of work

On network provider click on apn and delete the one undwr t mobile ..start with a t I forgot. Lol. After that select the t mobile on top and done
Sent from my HTC Glacier using Tapatalk

yeah already did that a few times, ill let it just sit for a while and see if anything changes, sucks because i had almost everythign setup, linking fb contacts with normal contacts is a pain on this thing, it just suggests tmobile and gmail contacts but not facebook, at least not for me so it took forever

It's called telkila I think. Delete that one by pressing menu then delete. Then ofcourse select the t mobile one left
Sent from my HTC Glacier using Tapatalk

ajftl said:
It's called telkila I think. Delete that one by pressing menu then delete. Then ofcourse select the t mobile one left
Sent from my HTC Glacier using Tapatalk
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already did that a while ago, still no go when it does work its slower then edge, more liike gprs, too slow to even connect to google servers to let me log into my gmail

same problem here. it shows the "H", but there is no connection. hopefully the update that went out corrected it

I would definitely recommend using the new SIM card that came with the MT4G. I compared it to the one that was in my Vibrant, and there is alot more of the gold chip on the new one. I hope the update fixes your issues with the no data thing. I haven't really experienced this yet.

Same thing happened to me... Data was fine for the first day, woke up this morning and no data connection... Kinda pissed about that!! Will try a new sim card and see if that works...

What its that Telkila APN?
Sent from my HTC Glacier using XDA App

i think you guys misunderstood me, I did get a new sim card. started working around 5pm yesterday and worked until about now at 9:30am it stopped working again. I got the update so that definitely doesnt fix the problem. Im def not reformatting my phone again...this issue is annoying, still shows "H" for speeds yet i cant even go on google.com

I don't even get the H anymore... no sign of a data connection at all...

polvalt said:
I don't even get the H anymore... no sign of a data connection at all...
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Well its more annoying that it says "H" yet doesnt connect, that seems like false advertising, i think mine actually may have data but its at the speed of maybe a 10th of GPRS because if i search something in google and put the phone down for 5 min the results will sometimes show up...awesome 4G speeds

did you call T-Mobile?

PolishDude said:
Well its more annoying that it says "H" yet doesnt connect, that seems like false advertising, i think mine actually may have data but its at the speed of maybe a 10th of GPRS because if i search something in google and put the phone down for 5 min the results will sometimes show up...awesome 4G speeds
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Have you run a speed test app on it to check (I am also assuming uyou have good 3G/H connections on another device)?

gaww said:
Have you run a speed test app on it to check (I am also assuming uyou have good 3G/H connections on another device)?
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the one time it went through it literally read 299 ping -0 downloand -0 upload
gfs mytouch doesnt have the issue
Havent called tmobile yet, my gfs mytouch had a scratch on it brand new but they were out of black ones, so they told us to come in when more come in stock and i originally wanted a red one, im going to go in there when they at least have more black ones

I am having the exact same issue. Started having problems earlier last week, intermittent at first. Then yesterday it was completely losing connection or saying it was connected but not doing anything. Went and got a new SIM, worked for most of today then stopped again.
I'm chalking it up to a defective phone, sending this one back. I was even lucky enough to get the good screen, don't really feel like rolling the dice again.

Your gf has the same phone, did you try your SIM card in her phone?

Widget turned off 4g/3g, can't turn it back from 1x

So I was playing around trying to delete widgets and one of them took out my 4g/3g connection. The icon is stuck in 1x, and I can't find any setting to change it back.

dail *#*#4636#*#* . This will take you to the network settings. select phone information. And then scroll down to set preferred network type.

I did that, set it to both LTE mode as well as CDMA+LTE/Evdo, but then even when rebooting to toggle it, it shows Network Type as CDMA - 1xRTT
I'm seeing other threads with people having issues with being stuck in 1x, so maybe its just not me, and I disconnected and just happened to not get it back

I am having this issue as well. Rooted last night. In the process of removing system apps removed something I shouldnt have. Went to flash my back up created by Rom Man only to find out it wasnt made, fail, so i flashed the custom rom by Chingy. Since flashing the rom I only have 1X service no matter what I set the phone to on the toggle.

its not just you bro ive been having 3g and 4g problems all morning. I am in queens NY...if they dont get this fix before the 14 days I am returning this phone and going back to t-mobile

I had thus problem. Just turn airplane mode on for a minute, then turn it off and you should get 3g again.
Sent from my HTC Thunderbolt using Tapatalk

cnmsales said:
I am having this issue as well. Rooted last night. In the process of removing system apps removed something I shouldnt have. Went to flash my back up created by Rom Man only to find out it wasnt made, fail, so i flashed the custom rom by Chingy. Since flashing the rom I only have 1X service no matter what I set the phone to on the toggle.
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I'm not even rooted, and I began experiencing this issue this morning after having my phone off and plugged in last night.
EDIT: I tested the above fix, and it didn't work for me. Every time the phone tries to turn 3g on it will appear in the status bar for a split second and then everything turns off, even 1x. weird.

It's a network problem on verizon's end. I'm in Cincinnati and data is not working at all.

I am getting this too - according to tech support, there is a problem with the 4G network right now - however why it doesn't fall back to 3G I don't know (unless there is a problem with that too).
I too am in New York, so it might be localized to NYC - They even tried resetting something on my VZ profile.
I'm still on the call as we speak, but I get the feeling given the number of people reporting this, it is a VZ problem.

CorporateGoth said:
I am getting this too - according to tech support, there is a problem with the 4G network right now - however why it doesn't fall back to 3G I don't know (unless there is a problem with that too).
I too am in New York, so it might be localized to NYC - They even tried resetting something on my VZ profile.
I'm still on the call as we speak, but I get the feeling given the number of people reporting this, it is a VZ problem.
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It's definitely not just a localized problem. I'm all the way out in Utah (no 4g service here yet) and the 3g is completely jacked.

Yup confirmed with tech support, there's a nationwide outage with 4g data and they are working it with the highest priority, the tech said. Ah the costs of new technology. Always will have issues at start.

Same thing here, Pensacola, FL. Just went out on my drive to work today, now it's 1x across the board for me and the gf...she has an incredible and I have the tbolt...

Add me to the list. Been on the phone with tech support for 52 minutes and counting. I'm on hold right now and thought I would check xda. Stuck in 1x if I even have anything. I am about 35 miles south of Pittsburgh, PA. Phone is completely stock and worked perfect yesterday. Also, the tech said DO NOT dial *228 from the Thunderbolt. I didn't, but he said for future referece it will force the phone to use only 1x and 3g. Nice to know lol they didn't say that crap when I bought it. At least their tech support guys are super friendly.

Weird. Im in Akron Ohio and have full bars 4G. Just did speed test and getting 15Mbps down 20 up. Downloaded app off market just to be sure and downloaded without a hitch. This must not be affecting whole nation. (Yes my Wi-Fi is off lol)

Just got off the phone with VZ Tech support. He said there is not an acknowledge problem with the 3G network right now (unlike the 4G), but he's sure that soon there probably will be.
He could not use my phone as an example case (to raise the trouble ticket) because I was unwilling to perform the last step in the troubleshooting process (reflashing the phone) - but I'm sure there will be others willing to do that and this will become a known issue soon enough.

Worst part is, even my 1X support keeps going in and out - probably because the 1X network in NYC is overloaded, because all those users usually on 3G are all on 1X now, and killing it

Confirmed here, too...all 1x, must be a nationwide 3g issue

Same here south of Chicago. Guess I won't even bother calling about it. Thanks for the info.

This is definitely a widespread issue... I am in Miami and I can't even gey 3G here... I am only getting 1X.. The weird thing is, my friend has a Thunderbolt too and she seems to ne getting 3G fine.... If anyone receives any worse from Verizon, please post ASAP!!!

Yup im located in Manhattan New York having the same exact problem since 8:30am today No 4G or 3G i hope they get it fixed Soon Let's Go Verizon!

4G Problem

I'm having a problem where my phone will not connect to 4G, it connected fine for about 2 weeks and then it stopped working. I have tried everything I can think of, restores, data wipes, new roms, the new radio, messing with modem settings, but I have had no luck, I'm starting to think that it is just my Thunderbolt and I will have to get a replacement I took this screenshot of the thing i think is werid, the phone recognizes the LTE network but GPRS service is disconnected. If anybody has any suggestions on something for me to try it would be greatly appreciated. Thanks

Flash the new radio that was made available today and see if that changes it. If not factory reset your phone and bring it in and say it stopped working.

schwab16 said:
I'm having a problem where my phone will not connect to 4G, it connected fine for about 2 weeks and then it stopped working. I have tried everything I can think of, restores, data wipes, new roms, the new radio, messing with modem settings, but I have had no luck, I'm starting to think that it is just my Thunderbolt and I will have to get a replacement I took this screenshot of the thing i think is werid, the phone recognizes the LTE network but GPRS service is disconnected. If anybody has any suggestions on something for me to try it would be greatly appreciated. Thanks
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I been have problems with 4G since Saturday here in San Diego. It has been working fine for 3 weeks up to this point. I have 3-4 bars of 4G, but there's no network connection. The connection does NOT bounce between 3G/1X. It is solid 4G, however on the 4G LTE icon at the top, only the white arrow lights up, never the down arrow. When I run the ping test in the diag screen you posted there, it fails.
I went down to the Verizon store near my house and they had two display Thunderbolts. One of them was having the same exact problem as mine. While I was there, I rebooted mine and it magically started working right.
Then about a hour ago, it stopped working again. Rebooted twice and nothing. Called Verizon tech support just to let them know there might be an issue since my phone and the display phone werent working right. They transferred me to a
"4G specialist" who had me shutdown the phone while he "rebuilt" my account in their system. Booted back up and it works again.. Dont know if something he did fixed it, or the third reboot fixed it.
BTW, my phone is factory stock. Have it set to LTE/CDMA Auto in th phone settings.

Sigh... it's doing it again this morning

Same here, stuck using 3G until further notice.
Sent from my HTC Thunderbolt

Ya this problem is making me mad, I'm going on a trip, and when I get back if I still have problems I will just unroot and get a replacement, I really hope someone knows a fix to this though and posts it
Sent from my ADR6400L using XDA Premium App

My 4g and 3g have been on the outs today here in ohio. Never had the issue before today. I'm assuming its a network issue and not an issue with my phone. And I have the new radio fyi.
Sent from my ADR6400L using XDA Premium App

schwab16 said:
I'm having a problem where my phone will not connect to 4G, it connected fine for about 2 weeks and then it stopped working. I have tried everything I can think of, restores, data wipes, new roms, the new radio, messing with modem settings, but I have had no luck, I'm starting to think that it is just my Thunderbolt and I will have to get a replacement I took this screenshot of the thing i think is werid, the phone recognizes the LTE network but GPRS service is disconnected. If anybody has any suggestions on something for me to try it would be greatly appreciated. Thanks
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-89 dB is pretty weak. -89 to -93 is what mine is at most places in my house. The only way it will go from 3G to 4G is if I walk over to the bedroom window facing the nearest celltower and then it will go to about -78 and switch to 4G.
When facing the tower do not "cup" the phone because I have seen as much as 10dB loss from my hand being between the phone and the tower.

crazed_z06 said:
Sigh... it's doing it again this morning
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I have similar issues in San Diego as well. Fortunately I work from home, so I just enable WiFi for now.
Sent from my ADR6400L using XDA Premium App

crazed_z06 said:
Sigh... it's doing it again this morning
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I can say the same thing in Phoenix.... you have good 4g days and you have bad 4g days. Like yesterday... up then down then up then down then nothing for an hr.... then up and down... an awesome way to tank the battery.
I wish Big Red would make up their minds... and fix these issues.

Same here in scottsdale, shows the 4g icon but there is no data till it switches back to 3g. Maybe just a coincidence but mine started yesterday after upgrading to the new radio and bamf 1.5

Shinanigans250 said:
Same here in scottsdale, shows the 4g icon but there is no data till it switches back to 3g. Maybe just a coincidence but mine started yesterday after upgrading to the new radio and bamf 1.5
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Same for me in southern Scottsdale. Also started happen with new radio and bamf 1.5.
I'm going back to old radio and 1.4 for now...

crazed_z06 said:
I been have problems with 4G since Saturday here in San Diego. It has been working fine for 3 weeks up to this point. I have 3-4 bars of 4G, but there's no network connection. The connection does NOT bounce between 3G/1X. It is solid 4G, however on the 4G LTE icon at the top, only the white arrow lights up, never the down arrow. When I run the ping test in the diag screen you posted there, it fails.
BTW, my phone is factory stock. Have it set to LTE/CDMA Auto in th phone settings.
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I'm having the same exact problem you are having in NYC and now in Boston while I am on vacation. If I force the phone to 3G, everything works beautifully, but to get 4G working again, I have to power off and on the phone.
Now, while in Boston, this issue happens when I am in an area of no cell signal (say the parking garage of my hotel) and then walk into an area with cell signal. I'll wake my phone from standby and will not see the 4G symbol, and then the symbol appears, but no data, like what you described.
I wonder if it has to deal with how the phone connects to the towers. Maybe the new radio will fix it? I'm currently on stock since it's still runs pretty damn well.
Just to mention, my phone does not suffer from the cycling issue between 3G and 4G.

Switched to bamf remix 1.5 with the same updated radio and 4g works great now. Kinda like the remix better.. win win

Did you try taking out your batter and sim card... waiting a minute and then putting them back in? I had this problem once where I was stuck in 3G in a 4G area and this is what tech support had me do. I didn't think it would work, but it did!

Infuse does not connect to the data network

My infuse does not connect / detect ATT's data network since yesterday. It was working fine till day before yesterday on my way home. Once i reached home I switched to my home wireless. Then yesterday morning when i left for work my phone did not connect to the data network. I no see the HSPA / data network icon on the bar at the top. I called ATT this morning and they could not figure out any problem. They said they have opened a ticket and will get back to me by tomorrow. Wanted to see if anyone else has the same problem? Should i try a factory reset? If so can someone tell me a safe way to do it so that i do not loose any data from my phone? I am currently not rooted and have only installed apps from the android marketplace and I did install the upgrade from ATT that has been pushed out since last week. Thank you for reading my post.

I have data issues with the Infuse as well. At&t had me get new sim cards, factory reset and finally switch the phone....on my second Infuse, same issue. At&t told me it might be a bad batch of phones because the network is fine and there doesn't seem to be any known issues with the Infuse phones.
My data issues occur randomly. It shows me having 3-5 bars, but the browser won't load any sites and some apps give me network connection errors.

thanks for the reply lost2030. I did a factory reset on my phone and the data network is working atleast as of now, will have to wait and watch. Also I just have a feeling my GPS may be working better too..but too early to say i guess.

cipher20 said:
thanks for the reply lost230. I did a factory reset on my phone and the data network is working atleast as of now, will have to wait and watch. Also I just have a feeling my GPS may be working better too..but too early to say i guess.
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The GPS on my second Infuse is not as great as my previous and I've had 2 random freezes that only get fixed by removing the battery I'm just gonna return this phone before my 30 days and probably get it again in the future.

lost2030 said:
The GPS on my second Infuse is not as great as my previous and I've had 2 random freezes that only get fixed by removing the battery I'm just gonna return this phone before my 30 days and probably get it again in the future.
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if the phone freezes hold the 3 button combo for 5-10 seconds. it should reset.

I cant connect to the att servers as well. it says im up to date and to check in 24 hours and 24 minutes. (still not updated). the power button on my phone sometimes feels sticky when i press it in which kinda feels annoying. would this be worth the 60$ exchange fee?

FYI ATT is doing a major systems upgrade June 8-12 so there may be regional data outages, call, and SMS issues during this time.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App

bella92108 said:
FYI ATT is doing a major systems upgrade June 8-12 so there may be regional data outages, call, and SMS issues during this time
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Source, please.

tankmorph said:
Source, please.
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Store manager in SF told me when I was in the store this morning. I've been having text issues where they come in several at a time this week. Its not the most official source but I don't have any real reason to doubt it. Hehe.

bella92108 said:
Store manager in SF told me when I was in the store this morning. I've been having text issues where they come in several at a time this week. Its not the most official source but I don't have any real reason to doubt it. Hehe.
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Cool. Just curious.

cipher20, I too had the missing "H" data symbol a couple days ago. I called customer service, and she had me power down my phone. After a minute, she said power it back up and there it was. i asked her what she did and all she said was "magic". i know i'm a complete noob, but, really ?!?!? anyways, it's back, and i did NOT pull the battery, factory reset or 3 button combo. sorry, not very helpful but that's what happened to me. oh, and i have not been able to connect to at&ts servers for that little software upgrade thats been out for a week. ever. not once.

SkySoldier said:
cipher20, I too had the missing "H" data symbol a couple days ago. I called customer service, and she had me power down my phone. After a minute, she said power it back up and there it was. i asked her what she did and all she said was "magic". i know i'm a complete noob, but, really ?!?!? anyways, it's back, and i did NOT pull the battery, factory reset or 3 button combo. sorry, not very helpful but that's what happened to me. oh, and i have not been able to connect to at&ts servers for that little software upgrade thats been out for a week. ever. not once.
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Thanks for the info SkySoldier. I had tried some similar rebooting etc before calling them and it did not work. Then I was with the tech support over the phone for about 1 hour and they too tried several things but nothing worked, asked me to remove the battery and sim card while they try to flush the network, they also reregistered my data plan but it did not work and they just opened a ticket for it. So i finally decided to do a reset. I am glad it works now.
For the ATT update i had received an error the first time round but the second time i tried (the next day) it connected and I was able to update. This was last saturday.
BTW i was supposed to receive a call back by now from ATT regarding a resolution for this but have not yet heard back.

bella92108 said:
Store manager in SF told me when I was in the store this morning. I've been having text issues where they come in several at a time this week. Its not the most official source but I don't have any real reason to doubt it. Hehe.
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Click to collapse
Yesterday on the phone the tech support person told me since I am the only 1 yet with this problem in my area they will not consider it a data outage issue but an isolated issue. If they receive more complains from my region they will consider it a data outage issue. So seems there is a disconnect among the ATT staff

I can't receive picture mail

So a couple of days ago my girlfriend ask if I had gotten a pic she sent me I said no she tried again, Nothing, so i called sprint they asked me to pull my battery then updated prl with me on the phone and everything was cool, here a week later I'm having the same problem so instead of calling sprint AGAIN I'm here asking the real experts....any suggestions guys(gals) I haven't flashed anything in months or added any new apps only thing lately I've done is use my usb to transfer music to my phone
Evo Shift 4g MikShifted G v2.1
GO SPURS GO!

Nothing on your end . I was having the same issue about a week ago. Most likely it's the same thing. Turns out they were working on the Towers in my area. The signal was spotty as hell for the whole week. I missed SMS / MMS galore. But on the upside, now my signal is way better in my area. Plus my data speeds have gone way up. I was told to Update PRL /Profile. Which I did, although I did not see any change in the actual versions displayed for info. But that doesn't mean they did not change something on there end.

Bummer