[Q] LG Optimus7 (?) Outlook (?) Bug - Windows Phone 7 Q&A, Help & Troubleshooting

Hi everyone!
I'm trying to configure Outlook client with my company account, running Exchange 2007 SP2.
However, due to server configuration and presumably either a wp7 bug and specifically Optimus7 bug, I can not set the correct login data.
In fact my server requires this kind of login:
Code:
DOMAIN\Surname[space]Name
while Optimus7 does not allow to type [space] in the login form!!!
I'm not the domain administrator and I have no chance to manage server-side Exchange settings.
I tried to login both with email and surname.name <- this is the real cn value), with no success: maybe ISA blocks all different login attempts not matching DOMAIN\Surname[space]Name values.
I will appreciate who can help me.

Related

Synchronizing error when retrieving from Exchange 2003 SP2 - error: 0x85010004

Currently using exchange 2003 SP2. My s710 will not retrieve mail for my account or any new account created. Funny thing is it retrieves for another user he currently uses a wm5 device.
I have checked the global setting on exchange server and all necessary sychronizing options are on
Does anyone know how to fix this error: 0x85010004
Your Account does not have permissions to sync with your current settings. Contact your Microsoft Exchange administrator.
Thanks
Hi !
Your Exchange Server Use Https ¿?
I Live This Problem And The Solution Is Install The Secure Certificated On The Pda...
Sorry For My English I Live In Mexico...
Or try, when connected to your PC to open Internet Explorer (on your mobile). You'll have to give a username, password and domain (don't forget to check the remember password checkbox).
Then, it should work without problems.

Exchange assistance needed.

I need some help Exchange 2003 corporate email. I am having an issue getting it to sync to exchange.
What i want the end result to be is for the Droid to be in sync with Exchange for Mailbox, Contacts and Calendars (tasks would be nice but aren’t necessary); securely...
I have played around with multiple settings and applications and have not been successful up to this point. I have also read that the Droid can be a bit flakey in working with Exchange without a 3rd part app...
I would prefer to use the built in corporate email client but i am not opposed to a trusted 3rd party app either...
I also wouldn’t mind an app that could pull directly from the OWA link (and still looks like outlook - i believe IPhone has something like this).
Here is a rundown of our setup.
Firewall>>>Barracuda Spam Filter>>>exchange server
Exchange is 2003 Ent. Ed. Sp2 on Win2k3SP2 Ent. Ed.
We also run a BES to support current BB devices (but the idea is to move some users over to this new breed of smartphone).
My question is what should the configuration on the Exchange server be (and Barracuda if needed); and how should the phone be setup.
Apps tested so far are the built in client, K-9 mail and Touchdown. I do get some added info from touchdown that might shed some added light on wha the needed config should be:
Checking Certificate...
Checking ActiveSync with SSL...
Server is Microsoft-IIS/6.0
ActiveSync was found
ActiveSync Version :Versions:Microsoft-IIS/6.0,1.0,2.0,2.1,2.5
Trying activesync protocol 25...
ActiveSync provisioning returns HTTP:200 ActiveSync provisioning success The following policies have been requested :
- Allow Simple password
Refreshing AS folders
Error refreshing folders
Trying activesync protocol 2.5...
ActiveSync provisioning returns HTTP:400 Error provisioning ActiveSync: Policy status is 0
If there is more info needed that i have not provided let me know and i will provide it.
TIA for any help/advice.

help me configure outlook for my business Email

Hi Guys,
can anyone guide me to configure outlook for my business email. I know the Exchange server address, username password and all details. But whenever i try to configure, its not happening.
i have my office mail configured in my office laptop. That laptop is in the particular domain. So its working fine. Its that has to do something ?
i read some threads saying we need to install a certificate in the mobile in order to access secure business email. Can anyone list me which certificate to install and how to get that.
Thanks for your time.
yakaaithiri said:
Hi Guys,
can anyone guide me to configure outlook for my business email. I know the Exchange server address, username password and all details. But whenever i try to configure, its not happening.
i have my office mail configured in my office laptop. That laptop is in the particular domain. So its working fine. Its that has to do something ?
i read some threads saying we need to install a certificate in the mobile in order to access secure business email. Can anyone list me which certificate to install and how to get that.
Thanks for your time.
Click to expand...
Click to collapse
I think Business Outlook installs the certificate on it's own with the password lock etc and enforces the security policies.
My business outlook is set with following details:
Username - the one I use to log in
Password - the one I use for my username
Email ID - the business email address
Domain - your business domain that is generally a prefix to your username i.e. domain/username
Server address: if domain/username can't automatically find it. (mostly it does!)
That's it! It took Outlook literally 2 seconds on 3g network to find the server and start pulling my calendar, emails and contacts.

[Q] Getting FirstClass sync working

Hello,
I recently got a Lumia 800 - had i iPhone 3GS before.
And there you can sync your calender with ActiveSync.
But for some reason it doesnt work on Windows Phone 7.5
Any of you got it working or have some idea how to get it working?
Everytime i try - it just keeps asking for user and password, like it doesnt send it correctly to the server. Even got my username changed to [email protected] cuz I had an idea that it used <username>@<domain> you type in the account info. But didnt work either.
What server are you trying to connect to? I've used ActiveSync with several versions of Exchange, plus Google's implementation, and they've all worked just fine (including calendar sync). The most trouble I had was my office's Exchange server, which required that I provide a certificate on the phone... but the error message told me that, so it wasn't hard.
Note that username, domain, and server are all different fields and my have nothing to do with each other at all. Use the same settings you used on your iPhone and it should work, though.
GoodDayToDie said:
What server are you trying to connect to? I've used ActiveSync with several versions of Exchange, plus Google's implementation, and they've all worked just fine (including calendar sync). The most trouble I had was my office's Exchange server, which required that I provide a certificate on the phone... but the error message told me that, so it wasn't hard.
Note that username, domain, and server are all different fields and my have nothing to do with each other at all. Use the same settings you used on your iPhone and it should work, though.
Click to expand...
Click to collapse
Its a FirstClass mail server - that has a ActiveSync feature. I dont know much about the server part. Mostly schools and similar that use it as mailserver
There is no SSL support - so a certificate error it can't be?
I've been using ActiveSync for years with Google on iOS/Android. But I guess its the service that provides ActiveSync on our server that is the problem.

Can't get corporate email after upgrade to Nougat (insists on full disk encryption)

I have a personal Honor 8 device I use to access my company email. They use Duo Mobile software to authenticate before allowing this.
After upgrading to Nougat 7.0, I am unable to access email (using the Outlook app). I get a message saying that I need full disk encryption turned on. I don't see this as an option anywhere in my Settings. I do have a strong password set to be used.
Do I need to enable File Based encryption at this stage? I am trying to do this and do not see the option to convert to File Based encryption even after turning on Developer Options by the way.
Has anybody else run into this issue? Any guidance - I am dead in the water without being able to access my email.
Thx
AK
I remember I had a problem with my e-mail but I'm not 100% certain that it was the same issue. But try to remove all your screen locks including finger print and try again.
Ihaveatattoo said:
I remember I had a problem with my e-mail but I'm not 100% certain that it was the same issue. But try to remove all your screen locks including finger print and try again.
Click to expand...
Click to collapse
Thanks for the response. However in order to enable Corporate Email, Outlook asks for a password to be in place. Therefore I cannot remove all screen locks.
The problem seems to be that the authenticating software (Duo Mobile) is looking for two things on the device. One is that full disk encryption is explicitly enabled. The other is that the setting to "Require password at Startup" is enabled. Neither of these options are availalble on the Honor 8. Their support says that encryption is on by default and therefore there is no setting for it.
akatti said:
Thanks for the response. However in order to enable Corporate Email, Outlook asks for a password to be in place. Therefore I cannot remove all screen locks.
The problem seems to be that the authenticating software (Duo Mobile) is looking for two things on the device. One is that full disk encryption is explicitly enabled. The other is that the setting to "Require password at Startup" is enabled. Neither of these options are availalble on the Honor 8. Their support says that encryption is on by default and therefore there is no setting for it.
Click to expand...
Click to collapse
Further, I looked at turning on the new File Based Encryption that is part of Nougat. There are how-to's that discuss this, where you have to turn on Developer Options to do so. However, on the Honor 8, even after turnin on Developer Options, there is no option to "Convert to File Based encryption" available. If you search in Settings, it shows this option, but upon clicking on that option from the Settings Search results, it just takes you into Developer Options and there is no setting to enable File Based encryption.
Nvm this, poor reading comprehension on my part
I have no issues using Gmail's Exchange client to connect to my corporate email. It sounds like it's not a Nougat or Android problem, it's a Duo Mobile problem
I had the same problem.
Switched to the app Nine. It is a one-time purchase and its security model is app-wide instead of device-wide.
Have you tried it yet?
Telperion said:
I have no issues using Gmail's Exchange client to connect to my corporate email. It sounds like it's not a Nougat or Android problem, it's a Duo Mobile problem
Click to expand...
Click to collapse
The company whose email I need to get to has only enabled Outlook as a client - therefore using other email clients (such as the Gmail app) is not an option unfortunately.
akatti said:
The company whose email I need to get to has only enabled Outlook as a client - therefore using other email clients (such as the Gmail app) is not an option unfortunately.
Click to expand...
Click to collapse
To the best of my knowledge as long as you have the correct server credentials, you can use any client. For example, my credentials:
Server: subdomain.website.com
Domain\Username: test\Telperion
Port: 443
Security type: SSL/TLS
I can connect using Gmail's Exchange client, Outlook for Android, Nine, native Huawei email client, etc. While everyone's setup is different, if you're able to log in using the Outlook client, theoretically there's nothing to prevent you from using the same credentials in a different client.
That was my not my experience.
My company's Outlook server is configured to require device-level encryption for mobile devices with complex passwords. On my Nexus 6p, Outlook for Android did not work, with the error that it "did not support the encryption required". Also, I could not use fingerprint authentication on the device, and required a 8-digit unlock code. Not just for Outlook, mind you -- any time I wanted to unlock the phone.
OWA (Outlook Web App) for Android worked fine, but it supports neither push nor notifications, rendering it utterly useless. OWA is, as far as I can tell, just a shell containing an HTML rendering engine that reflows the web app.
The only reason CloudMagic (and potentially Nine) worked for me is that CloudMagic (and I think Nine) have device-level encryption on their server (?). The end-user provides credentials for their server to log in, download the email, and act as an intermediary.
Telperion said:
To the best of my knowledge as long as you have the correct server credentials, you can use any client. For example, my credentials:
Server: webmail.website.com
Domain\Username: test\Telperion
Port: 443
Security type: SSL/TLS
I can connect using Gmail's Exchange client, Outlook for Android, Nine, native Huawei email client, etc. While everyone's setup is different, if you're able to log in using the Outlook client, theoretically there's nothing to prevent you from using the same credentials in a different client.
Click to expand...
Click to collapse
biogon said:
That was my not my experience.
My company's Outlook server is configured to require device-level encryption for mobile devices with complex passwords. On my Nexus 6p, Outlook for Android did not work, with the error that it "did not support the encryption required". Also, I could not use fingerprint authentication on the device, and required a 8-digit unlock code. Not just for Outlook, mind you -- any time I wanted to unlock the phone.
OWA (Outlook Web App) for Android worked fine, but it supports neither push nor notifications, rendering it utterly useless. OWA is, as far as I can tell, just a shell containing an HTML rendering engine that reflows the web app.
The only reason CloudMagic (and potentially Nine) worked for me is that CloudMagic (and I think Nine) have device-level encryption on their server (?). The end-user provides credentials for their server to log in, download the email, and act as an intermediary.
Click to expand...
Click to collapse
When adding my corporate exchange email to Gmail, Gmail is activated as a device administrator with permissions to:
Erase all data
Set password rules
Monitor screen-unlock attempts
Lock the screen
Set lock-screen password expiration
Set storage encryption
Disable cameras
I'm not using webmail, I'm using Exchange ActiveSync. Device policy forces me to have a lock screen pin or password, but I can still fingerprint unlock it. It sounds as if your respective Exchange servers aren't configured properly, because all of the security that they're requiring can be mandated through ActiveSync and Gmail's device administration service.
t
Telperion said:
It sounds as if your respective Exchange servers aren't configured properly, because all of the security that they're requiring can be mandated through ActiveSync and Gmail's device administration service.
Click to expand...
Click to collapse
Is Exchange ActiveSync different from Office 365's Exchange?
When I asked IT about local ActiveSync, they said that they don't support it, just Office 365 on Shibboleth.
Then again, I couldn't get a Chromebook to connect to the WiFi network here due to some misconfiguration in their Cisco router's PEAP setup, so I wouldn't be surprised.
biogon said:
Is Exchange ActiveSync different from Office 365's Exchange?
When I asked IT about local ActiveSync, they said that they don't support it, just Office 365 on Shibboleth.
Click to expand...
Click to collapse
Different back end, same capabilities. Exchange ActiveSync is a site-hosted server, Office 365 is a cloud-hosted version. On a local Exchange server, your IT department will have set up a local domain and you will have a user account in Active Directory (domain\Telperion). In Office 365, your user account is your email address ([email protected]) and there is no domain mapped that you have to configure. Once you know this, you can piece together the way to configure it.
The biggest challenge is that IT typically won't mess around with supporting mobile device configuration ("I don't know Android"), and Microsoft tutorials don't give clear instructions ("I don't know Android"). Android tutorials say "I don't know Microsoft" so you end up having to piece things together from multiple sources online.
See attached tutorial, it's very easy once you know what to do.
Add new account from device Accounts menu
Choose 'Exchange' with the Gmail logo
Enter your corporate email address, don't hit next, hit "Manual Setup"
Choose 'Exchange' as the account type
Make sure your email is entered in "domain\username" field
Enter password
Server for Office 365 is "outlook.office365.com"
Port 443
Set security to "SSL/TLS"
From there it should handle all the rest of the configuration.
biogon said:
I had the same problem.
Switched to the app Nine. It is a one-time purchase and its security model is app-wide instead of device-wide.
Have you tried it yet?
Click to expand...
Click to collapse
Thanks. Tried Nine. Works the same way as Outlook so far. In other words, setting its policy to only apply to the app doesn't make a difference in how Duo Mobile (the two factor authentication checker) continues to insist the device be encrypted and have the setting "Require password on startup" be turned on.
Telperion said:
Different back end, same capabilities. Exchange ActiveSync is a site-hosted server, Office 365 is a cloud-hosted version. On a local Exchange server, your IT department will have set up a local domain and you will have a user account in Active Directory (domain\Telperion). In Office 365, your user account is your email address ([email protected]) and there is no domain mapped that you have to configure. Once you know this, you can piece together the way to configure it.
The biggest challenge is that IT typically won't mess around with supporting mobile device configuration ("I don't know Android"), and Microsoft tutorials don't give clear instructions ("I don't know Android"). Android tutorials say "I don't know Microsoft" so you end up having to piece things together from multiple sources online.
See attached tutorial, it's very easy once you know what to do.
Add new account from device Accounts menu
Choose 'Exchange' with the Gmail logo
Enter your corporate email address, don't hit next, hit "Manual Setup"
Choose 'Exchange' as the account type
Make sure your email is entered in "domain\username" field
Enter password
Server for Office 365 is "outlook.office365.com"
Port 443
Set security to "SSL/TLS"
From there it should handle all the rest of the configuration.
Click to expand...
Click to collapse
Thanks for the detailed message. Tried the above.
When I left the server be the default server name (derived from my email address), I got a "Certificate is not valid" error. I had "None" as the certificate.
After I changed the server name to be outlook.office365.com as mentioned in your instructions above, I now get a "Can't connect to server" message.
I did recheck my steps. Not sure why Gmail fails to connect. Any suggestions on where to look?
akatti said:
Thanks for the detailed message. Tried the above.
When I left the server be the default server name (derived from my email address), I got a "Certificate is not valid" error. I had "None" as the certificate.
After I changed the server name to be outlook.office365.com as mentioned in your instructions above, I now get a "Can't connect to server" message.
I did recheck my steps. Not sure why Gmail fails to connect. Any suggestions on where to look?
Click to expand...
Click to collapse
Those instructions are for Office 365, it sounds like yours is hosted.
Telperion said:
Those instructions are for Office 365, it sounds like yours is hosted.
Click to expand...
Click to collapse
I checked the settings for Outlook Web on my PC and it is an Office 365 account. I updated by Gmail settings to match (Server: outlook.office365.com, Port: 993 and Security: SSL/TLS although on the PC it was just TLS). Get a message saying "Couldn't open connection to server".

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