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Does anybody know if AT&T is starting to exchange the fuze for the new tilt 2. I'm talking insurance exchange or warranty exchange. Anybody know something about it, or they still have the fuze on stock?????
wisocabeza said:
Does anybody know if AT&T is starting to exchange the fuze for the new tilt 2. I'm talking insurance exchange or warranty exchange. Anybody know something about it, or they still have the fuze on stock?????
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They still have the Fuze in stock :/
I called so many times, it's not even funny.
Here's something that might pique your interest. Couple of minutes ago, I saw this thread about people impatiently waiting to exchange their Tilt's to Fuze's. The Fuze was available in the Warranty Department approximately three weeks after it was officially launched.
It was an interesting thread to read. It seemed like many were purposely destroying their Tilt's to get them warrantied to Tilt's again, just to "extend" the warranty period since each warranty carries 90 days. The "best method" suggested was removing the USB cable while updating, and then playing dumb about it, lol.
fuze has a 1 year warranty. let me know if anyone has figured out a way. >.>
It's a nightmare trying to get a replacement through Warranty. I'm on my fourth Fuze now, because I have had legit warranty claims. They decided to upgrade me to a Tilt 2, sent me seed stock instead of a new phone kit, so I have a Tilt 2 without a battery or software. I called about that, they were supposed to send me out my new phone kit with a Tilt 2 in it yet again, sent me a Pure instead. Now I'm waiting for them to send me a battery for the Tilt 2 that I already have cause they don't have any new phone kits in stock for the Tilt 2. Though, I'm kind of tempted to try out the Pure, just because I can't hear anything on my Fuze as is and have some very important stuff coming up with work where I need to be able to hear customers. Ugh, AT&T can be a nightmare to deal with. I'm actually really tempted to switch to Verizon, Sprint, or T-mobile right now.
jjensen0331 said:
It's a nightmare trying to get a replacement through Warranty. I'm on my fourth Fuze now, because I have had legit warranty claims. They decided to upgrade me to a Tilt 2, sent me seed stock instead of a new phone kit, so I have a Tilt 2 without a battery or software. I called about that, they were supposed to send me out my new phone kit with a Tilt 2 in it yet again, sent me a Pure instead. Now I'm waiting for them to send me a battery for the Tilt 2 that I already have cause they don't have any new phone kits in stock for the Tilt 2. Though, I'm kind of tempted to try out the Pure, just because I can't hear anything on my Fuze as is and have some very important stuff coming up with work where I need to be able to hear customers. Ugh, AT&T can be a nightmare to deal with. I'm actually really tempted to switch to Verizon, Sprint, or T-mobile right now.
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I'm on my 4th Fuze as well. How did you get them to even send you the Tilt 2? They just kept on saying it's not available yet.
Just got the right CSR that put it through, and you have to be very nice to them. Just asked about comparable phones, he suggested it - it has to be their idea and recommendation. Still trying to get a battery from AT&T, they say they're out of stock, Warranty called a couple stores close by couldn't find one, but on the website it doesn't say they're out, but it's unlikely they'd send me a new one, heaven forbid. I've got three phones in my possession right now, my screwed up Fuze, a new in the box Pure and the Tilt 2. I'm worried they're going to screw up and bill me for all of them full price, even though they have assured me that won't happen. When I worked in collections years ago for them, saw that happen all the time, even when the phones were sent back in time, it was always a pain to sort out.
Being a ex at&t store manager let me tell you how the XBM (exchange by mail) process works.... If you have a defective device that is within its warrant period which is 1 year from the date that you started your contract at&t will switch it out at no cost to you. The phone cannot be water damanged, or physically damanged (there pretty strict about this). I have had customer who there definition of physical damange was different from what at&t thought and they ended up getting charged full price for the phone. so be very careful. They don't usually take anything that has been dropped or have deep scratches. Basically has to look ok where they can sell it again as a refurb or something. Secondly the only way they will send you out a different device is if you had to same problem with your current one. Its call the 3 strike policy. You can't just ask them for a new one you kinda have to play it off like you can't stand the fact that you keep getting messed of phone of that model. Lastly they will give you options to pick from whatever they have in stock that is the best match for what you have. At times they might not have anything and have no choice but to upgrade you to a newer one. I seen it happen a lot where they just upgrade you to a new device. When the 8300 curve came out a lot of ppl i know was calling in lying to say it was messed up just to get the gps verison 8310 which came out 4 months later. I would't advise anyone to do this unless it is a real problem with the phone. They keep records of every return that you do and can terminate your service if they feel like your trying to cheat them. The tilt two is a great phone tho hard to choose. There's some third party website that i might can direct you too if you want a tilt for a good price but you have to be able to upgrade and sign a two year contract. I got mines for free and just had to sign a contract that's it. And it at&t prorating terminations fees it wasn't big deal for me. thanks
and if i have insurance on the account, i pay $5 monthly, does they still have the fuze on stock.
Chances are that they have plenty of refurbished Fuzes in stock. It's not wise to try to scam the system just to get a new phone to have a new phone. It just makes it harder for people with legit reasons to get theirs replaced.
If you want to do a insurance claim instead of a warrant exchange they are two different things. The insurance is handled by a third party called asurion or something like that. Where warranty exchange is done by at&t themselves. If you decide to go with the insurance claim you will have to pay a $125 insurance deductible which is non-refundable. If you want to do the XBM then you wont have to pay anything as long as your phone is not water or physically damanged. If it is like stated above you WILL be charge full price for the phone they will read you a agreement of the terms and condition before they send out your phone. For both of the process above you have to send back your original device unless for the insurance its lost/stolen. Even if you have insurance and your phone is messed up you still would have to pay the $125.
and yes they more then likely have a lot of fuze in stock still. It would take at least a month or so before they will be getting the tilt 2. They will have some in stock but it would be for ppl with the tilt 2. At&t also has a policy where if its under 30 days you have to take it back to where you got it from before they will exchange it thru the mail. So it would be at least 20 days or so of the release date of the tilt 2 before at&t worries about exchanging that out for ppl with the tilt 2.
cant sweet talk em? "hey baby, lookin mighteh fine... fine as wine *wink*"
At&T Warranty Exchange Unfair
la0xboix7o4 said:
Being a ex at&t store manager let me tell you how the XBM (exchange by mail) process works.... If you have a defective device that is within its warrant period which is 1 year from the date that you started your contract at&t will switch it out at no cost to you. The phone cannot be water damanged, or physically damanged (there pretty strict about this). I have had customer who there definition of physical damange was different from what at&t thought and they ended up getting charged full price for the phone. so be very careful. They don't usually take anything that has been dropped or have deep scratches. Basically has to look ok where they can sell it again as a refurb or something. Secondly the only way they will send you out a different device is if you had to same problem with your current one. Its call the 3 strike policy. You can't just ask them for a new one you kinda have to play it off like you can't stand the fact that you keep getting messed of phone of that model. Lastly they will give you options to pick from whatever they have in stock that is the best match for what you have. At times they might not have anything and have no choice but to upgrade you to a newer one. I seen it happen a lot where they just upgrade you to a new device. When the 8300 curve came out a lot of ppl i know was calling in lying to say it was messed up just to get the gps verison 8310 which came out 4 months later. I would't advise anyone to do this unless it is a real problem with the phone. They keep records of every return that you do and can terminate your service if they feel like your trying to cheat them. The tilt two is a great phone tho hard to choose. There's some third party website that i might can direct you too if you want a tilt for a good price but you have to be able to upgrade and sign a two year contract. I got mines for free and just had to sign a contract that's it. And it at&t prorating terminations fees it wasn't big deal for me. thanks
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My husband’s Motorola Tundra was in his pocket. The phone started to burn him while it was in his pocket. There were no incoming calls. He immediately removed his phone and set it down for about thirty minutes. He tried to power the phone up but to no avail. I called AT&T to exchange the phone since it was only about eight months old.
I was told by the Warranty Exchange department that if there were any liquid damage the warranty would be void. Upon looking at the litmus indicator I noticed there were pink speckles. I did not want to pay for a phone that was obviously defective and not abused by my husband.
Therefore, I called AT&T again and explained again that the Tundra was not exposed to water. The representative told me that nothing could be done by AT&T until my next billing cycle when the new phone would be charged to my account. I was told not to worry and go ahead and send the phone in and a Commitment Call would be made to clear up the situation on the next billing cycle if AT&T did not hear from me.
I did receive the new Tundra and returned the damaged phone. The damaged phone was returned to me indicating that the liquid damage indicator was removed. I DID NOT REMOVE THE INDICATOR! I was charged $210.
In the meantime, I called Motorola. The Motorola technician told me that the litmus paper could have been activated by a leaky battery.
I telephoned AT&T today and the $210 was reduced by half. I spoke with three levels of representatives indicating that I did not feel paying anything was acceptable by me based on the principle of this matter. Our original Motorola Tundra was only eight months old and obviously defective. I feel that AT&T is basically accusing me of being dishonest because the liquid damage indicator had pink speckles. What other alternative did I have but to send the phone in since we use it in our business. I accepted the reduction for the cost of the new Tundra with hesitation. It is not so much the money but the principle of this issue. I am a very dissatisfied customer.
They're horrible about running over people. I never understood their reasoning... I would see people get full out replacements for nothing, when they hardly ever paid their bill and had like ten charged off accounts, then on the other hand, you would have customers that had been with them ten years through the various names and such, always paid on time, they wouldn't do anything for them. Dollar is number one for AT&T, as with any company, but their practices are kind of screwy, you are at the mercy of whomever you speak to. I got lucky I got a noob. He wasn't burned out yet and I was very patient and nice to him, he genuinely wanted to help. If you get someone that's been there for years, they've been long hardened and are difficult to deal with - they just want to meet their stats and get their shift over with. Call center location can also have something to do with it, people are different in different areas. I would have customers call up, ask which call center I was located and hang up if it wasn't the one they wanted. Then again, I would have people ask which call center I was located at wanting to kill me, too... Anyway... The people don't generally don't care what's right, it depends on how you deal with them, you have to kill them with kindness, you're at their mercy, not really AT&T's. I would still fight for that full credit, too, but kill them with kindness. Customer care can credit more than collections can, and are more apt to hand it out. If you have to go through Warranty for it, that one's generally alot harder, they tend to be a pain in the arse.
I got Warranty to credit me $50 bucks today for a battery which I had to order through the site and they reimbursed me since they couldn't obtain one for me. One day soon hopefully I'll be using my Tilt 2, it sure is a purty paper weight right now.
I'm actually waiting for the Tilt 2.
I'm on the 4th FUZE, and the last time I spoke to them. They said the next time I run into an issue, they should be able to swap out the FUZE for another phone.
I'm still having the same issue with the 4th Fuze, tons of dropped calls.
I'm holding off calling because I really want the Tilt 2. From what I have been told by people on this forum, and the people at AT&T usually the excahnge group gets refurb phones in about 30 days after the release date.
Now the confusing part is... would the release date be the 8th, when the phone hit the Premiere site, or the 18th when it hit the retail channels.
I'm waiting patiently...
Well if i was at&t i wouldn't have to worry about any XBM until 20 days after the release date. I would go by the 8th one b/c if ppl who had there tilt 2 for more then 30 days and have a warranty issue with them at&t would have to switch them out since it is past the 30 day period and under the 1 yr warranty. I would wait a lil longer to be on the safe side unelss your happy with gettin another fuze.
la0xboix7o4 said:
Well if i was at&t i wouldn't have to worry about any XBM until 20 days after the release date. I would go by the 8th one b/c if ppl who had there tilt 2 for more then 30 days and have a warranty issue with them at&t would have to switch them out since it is past the 30 day period and under the 1 yr warranty. I would wait a lil longer to be on the safe side unelss your happy with gettin another fuze.
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I'm FUZE'd out.
Maybe i'll call the 10th and see if they have any TILT2 in stock.
I have had six (6) warranty exchange Fuzes over the last four months. This was for a legit warranty claim.
During my call last week the CSR suggested I get a Tilt2 instead of another Fuze.....then the CSR found out that the Tilt2 was not in stock. The CSR had no idea when the Tilt2 would be in stock and suggested calling each week on Wednesday.....why wednesday?
Anyway, A brand new Pure appeared at my door step today......I called ATT about the appearance of a new phone. Apparently, the CSR sent me the Pure as a replacement device.
I don't want this device and will be returning it for a Tilt2, when they have it in stock.
Molal said:
I have had six (6) warranty exchange Fuzes over the last four months. This was for a legit warranty claim.
During my call last week the CSR suggested I get a Tilt2 instead of another Fuze.....then the CSR found out that the Tilt2 was not in stock. The CSR had no idea when the Tilt2 would be in stock and suggested calling each week on Wednesday.....why wednesday?
Anyway, A brand new Pure appeared at my door step today......I called ATT about the appearance of a new phone. Apparently, the CSR sent me the Pure as a replacement device.
I don't want this device and will be returning it for a Tilt2, when they have it in stock.
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Have you called today (wednesday)?
g2tl said:
Have you called today (wednesday)?
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If your phone that you want is not in stock they will send you whatever that is close to it.
Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.
i work at a tmobile store and we get shipments every business day. no deliveries saturday/sunday
dont know why they wouldn't be getting anything til after mothers day. plus we only get notifications 4 days ahead of time of what the shipment contains.
charlieb620 said:
Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.
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Did you use a debit card or cc? They dont give you money back? I'm thinking about returning mine... They give you store credit back?
was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.
it was a tmobile seller not a tmobile retailer. they said i can use the credit to go to a actual tmobile store to purchase it. im waiting because i dont want any problems. i know all cell phones have issues but i would rather have a issue that can be fixed by a soft mod or something.
You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.
grenademasta said:
You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.
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Samsung amoled only has better blacks.... g2x has amazing color and screen... better them mt4g way better then hd7, evo is out of conversation .... super amoled is nice but those phones feel cheap and touch wiz is ridiculous
although
samsung said no more locked bootloader
still
for now
I say g2x and sensation are best choices
sent from my G2X with no regrets
suhailtheboss said:
was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.
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is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?
Just got G2X for the wife, fast phone. There is slight bleeding but very minor and how many G2x I have to go through for it to be perfect.
I'm waiting for SGS2 myself. Superamoled has more pop to its colors. G2X has more natural white. Superamoled + should be better and bigger screen.
Sent from my SGH-T959 using XDA Premium App
crazythunder said:
is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?
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as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.
My story:
My phone had bleeding/rebooting issues so I decided to exchange.
Called T-Mobile and explained the issues.
CCR told to pack it and send it to T-Mobile Return Center and call them as soon as I shipped it with the tracking number and they will send me the exchange right away. (cool)
I went to my UPS online account, created a shipping label (with tracking number).
Called T-mobile again and told them:
- I just sent my defective phone back here is the tracking number ........ .
CCR started ordering my replacement (took some time, apparently was having a hard time).
At the end, CCR said to me: Okay I had to cancel your order and we will reimburse your money in a couple of days, and we will need to make a new order. (thats when it came to me)
- Can I bye it at my local store so if it has any problem I can exchange in-store?
CCR: Sure thats very smart of you.
No restocking fee, they will pay my shipping.
Already bought it at the store and will be sending the other one tomorrow.
- The new one has the same bleeding problem, same poor signal strengths. At least I haven't had any reboot YET. Will wait for a couple of days without rooting to make sure it is not a rooting issue.
suhailtheboss said:
as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.
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but this doesn't apply if i bought it online through tmo, correct?
crazythunder said:
but this doesn't apply if i bought it online through tmo, correct?
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check your confirmation email from T-Mobile.
This is what mine says:
Return Policy
To receive a refund or exchange, you must return the device within 20 days of the date of your purchase (30 days in California). All original contents must be undamaged and in good working condition, and you must provide your proof of purchase. All devices received as part of a promotional offer (for example, "Buy One Get One Free," etc.) must be returned and some limited edition and other devices may not be refunded or exchanged. You may also be required to pay a restocking fee.
To complete a return or exchange please follow these directions:
Return all devices in their original packaging, including accessories and literature.
Obtain a Return Form and shipping information by visiting T-Mobile online at www.T-Mobile.com/returnupgrade or by contacting Customer Care at 1-800-937-8997.
Send the device via a traceable carrier (such as UPS, FedEx, or DHL), retain shipping information for your records, and insure the package for the full value of the device.
Returns must be received by T-Mobile within 20 days from the date of your purchase (30 days in California).
Accessories: To receive a refund of any accessories purchased, you must return the accessories within 30 days of purchase, along with your proof of purchase.
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thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.
crazythunder said:
thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.
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keep us updated.
i work in a tmobile store and always check every g2x before it goes out. pretty much every single one i've seen has had some sort of bleeding (opened at least 15 boxes in store)
so honestly i think the best bet is to get a replacement or repair done by LG directly instead of just exchanging it for another one.
my g2x also has a bit of bleed, but i'm going to wait till CM7 comes out to see if its noticeable or not.
everyone should keep in mind that these phones do come with a 1yr manufacturers warranty, and the screen bleed issue does fall under that warranty. so even if you miss your tmobile exchange window, you're still covered.
Has anyone in here ever deal with cellhub when buying ur G2X?
They have the phone on sale for $69.99 and I'm looking at a possible buy here if they r legit.
Ur input will b great appreciated.
Sent from my HTC Vision using Tapatalk
They are scum of the earth!
Basically I went through 2 G2X's with them. It wouldn't have been so bad where it not the fact that it took about a week to ship the phone to them and get it back and by the second one, I was worried that I may not want to keep the T-Mobile service so I just gave up and decided to buy locally. The problem was that Cellhub wanted a restocking fee for the SECOND defective phone of $25, then they charged me $10 for the pleasure of having to send the brick of a phone back, AND I had to pay for shipping($15). So dealing with that much hassle with Cellhub on a phone that is known to be defective (Come on, we all know this, the issues this phone has given me led me here) is just not worth the "savings" you'd get. I wasted $50 on literally nothing thanks to cellhub. A week later I went to a local T-Mobile store and it looked like Cellhub somehow screwed me over with Tmobile and I wasn't allowed to get the phone for the upgrade price. So if I wanted it at the store it would have cost me full price! Basically Cellhub was trying to blacklist me with T-Mobile. T-Mobile was great and we cleared it up (seriously, best Customer service for cell phones, I really hope At&t is denied to purchase them), but it soured me from ever buying from cellhub or even hinting at someone to buy it from there. If I could prevent one person from going through the hell I went through, I will be more then happy to write my story down.
I just placed my order.Let's c what kind of dirt they give me.If phone don't get shipped out today I'm cancelling my order.
Sent from my HTC Vision using Tapatalk
My experience has been fine. They have done everything they've said for me.
They sent me my first return w/no problems. The 2nd return, they deferred to T mobile. But he was nice about it, explaining that that is the process. He made sure I had no questions. Also made it a point to tell me to get back to them if I had any problems with the 2nd return. The credit for the free activation won't show for three months or so.
I did have to pay for next day both ways, but that was my idea and my decision. They were gonna send it 2 day. I had a loaner from T mobile that was crap and did not want to wait a week.
I'm not sorry I went through them myself. I would do it again. They are selling this phone for a good price. I always get a real person quickly, which I love. It isn't their fault I've had problems. My daughters G2X is problem free.
It must suck to be an authorized G2X DEALER right now. There sure are a lot of returns.......never mind the standard BS that is sorta inevitable. But I can personally recommend cellhub. Of course I try to be uber friendly and respectful. You definately get what you give.
ickster said:
My experience has been fine. They have done everything they've said for me.
They sent me my first return w/no problems. The 2nd return, they deferred to T mobile. But he was nice about it, explaining that that is the process. He made sure I had no questions. Also made it a point to tell me to get back to them if I had any problems with the 2nd return. The credit for the free activation won't show for three months or so.
I did have to pay for next day both ways, but that was my idea and my decision. They were gonna send it 2 day. I had a loaner from T mobile that was crap and did not want to wait a week.
I'm not sorry I went through them myself. I would do it again. They are selling this phone for a good price. I always get a real person quickly, which I love. It isn't their fault I've had problems. My daughters G2X is problem free.
It must suck to be an authorized G2X DEALER right now. There sure are a lot of returns.......never mind the standard BS that is sorta inevitable. But I can personally recommend cellhub. Of course I try to be uber friendly and respectful. You definately get what you give.
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So far so good.We'll when the phone arrives.
If you get a working phone CellHub would appear to be great. But a TRUE measure of a company is how they handle returns. I had a defective Core i7 980x (a $1,000 processor mind you) and Newegg did a cross ship without charging me on the new one sent in, all I had to do was send in the defective CPU. The whole process took 2 days and I recieved a return shipping label for the defective product. THATS how you handle returns. Cellhub is a joke by comparison. A true measure of an online store is how they handle returns, not sales. Cellhub is not there for you after the sale, so I would avoid them.
Cellhub vs Newegg is not a good comparison, because Newegg offered ****ty customer service when it first started too, only until a few years ago they got a lot better in order to compete with amazon's customer service.
I bought my G2x from cellhub they are okay. I was very lucky to be one of the few to receive a non-defective unit. So hopefully you will get a non-defective device. But since G2x has so many quality control problems I would not have bought it from cellhub because if anything is wrong with it you would have a headache with the return (any online retailer that is). I would have suggested you to get it a local tmobile store because you can drive to the store and ***** at them versus an online retailer you cant really do that much.
I ordered 2 cell phones from Cellhub about 6 years ago. First issue was that I was switching carriers and porting my number. I was assured that my old phone would work until I got the phone and had it switched myself. Not so, the numbers were switched immediately before the phones shipped and my wife and I had no phone service until our phones came in over a week later. One phone was fine for 2 years until we quit using it. The other was an obvious refurb that they honored with the 1 year warranty, but I had to send it in for repair through whatever service they used. I had to send it in twice times for different issues. First was it stopped installing anything I had bought and downloaded, which I dealt with until the bluetooth stopped working. After that the screen died. Then 3 days after my warranty expired the keys quit working and I was out of luck. They wouldn't do anything about it even though it was obvious there were issues with the phone before and I had sent it in twice before for a couple weeks each time. Not that I expected that they would do anything even though it was three days, but it did guarantee I will never go back.
Hope your experience is better and that they have improved since then.
They haven't...
Sent from my LG-P999 using XDA Premium App
Well, I knew what the return terms were when I bought them. I made sure to check the return policy. So the return shipping, while I see your point, wasn't really an issue for me.
I'm more concerned with how much of a fight it is to make the return. They exchanged the first one quickly and with no hassles.
I knew that going mail order was a bit risky. But as I said, I've been pleased with cellhub. From my experiences with them, they've been very helpful and professional.
rauelius said:
They are scum of the earth!
Basically I went through 2 G2X's with them. It wouldn't have been so bad where it not the fact that it took about a week to ship the phone to them and get it back and by the second one, I was worried that I may not want to keep the T-Mobile service so I just gave up and decided to buy locally. The problem was that Cellhub wanted a restocking fee for the SECOND defective phone of $25, then they charged me $10 for the pleasure of having to send the brick of a phone back, AND I had to pay for shipping($15). So dealing with that much hassle with Cellhub on a phone that is known to be defective (Come on, we all know this, the issues this phone has given me led me here) is just not worth the "savings" you'd get. I wasted $50 on literally nothing thanks to cellhub. A week later I went to a local T-Mobile store and it looked like Cellhub somehow screwed me over with Tmobile and I wasn't allowed to get the phone for the upgrade price. So if I wanted it at the store it would have cost me full price! Basically Cellhub was trying to blacklist me with T-Mobile. T-Mobile was great and we cleared it up (seriously, best Customer service for cell phones, I really hope At&t is denied to purchase them), but it soured me from ever buying from cellhub or even hinting at someone to buy it from there. If I could prevent one person from going through the hell I went through, I will be more then happy to write my story down.
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So you wanted to exchange a defective phone and Cellhub wanted to charge you $25. restocking, fee, $15.00 shipping, AND $10.00 (for what?) for a total of $50.00 for an exchange.....for a defective phone....that was still under warranty?? Boy, I'd be pissed off.
Hence my hatered of cellhub, I spent $50 on nothing. I filed a complaint with the Better Business Bureau in long island against them. Cellhub is pure scum.Avoid!!!!
Sent from my LG-P999 using XDA Premium App
I swear, today's BS at the Sprint store has me engulfed in fumes! Last week, i ask to have a white Note 2 ordered as I wanted to pay the full retail value. Had a good chat with the sales rep(long time friend), and took care of me accordingly. Due to the late order, this was last week Thursday, said the phone would be in today and to come by then. No problem, waited patiently.
Walk into the store today and ask for my phone. Was told only one shipment came in and there's no white N2's to be seen with my name on it. The girl rep told me, I'd be notified once the phone arrived. Said, np and waited patiently again. Hrs go by till about an hour ago. Call, girl rep says phone is here. I'm like wtf, why wasn't I notified!! Then im told to bring all the payment upfront or no phone, on top of the ***** telling me she was confused about everything and couldn't help me!! FACEPALM...
Called up Sprint and *****ed about it all. Ordered the phone, through the billing 1-800 number and had it over night shipped. The helpful lady waved the $35 activation fee, along with the $12 shipping fee. Even though it was nice, i feel like a better discount could have been given. When you spend $700 ++ on the phone followed by 12yrs of customer loyalty, you'd think that sprint would throw in a phone case w/10%-15% off my phone purchase...!
Sent from my Galaxy Nexus using xda premium
the last time i tried replacing my nexus s 4g (after having dropped it and cracking the screen), asurion offered me a different phone because they had none at hand that very moment. i would be okay with this IF it was an upgrade from my phone, but they tried giving me some LG phone that was anything but an upgrade spec & feature-wise. turns out the lady was offering that phone to me only because their highest priority was to have a phone to me by the next business day. i told her waiting an extra business day to get the same phone was no problem... got a replacement 2 days later ::rollseyes::
Closed
Wrong section.
Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...
You have to go through Samsung. Unless the devices 15 days or fewer from the time you purchased it from T-Mobile they ain't going to do anything.
Sent from my SM-G930T using Tapatalk
KillerClaw321 said:
Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...
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Click to collapse
Call T-Mobile and talk to somebody there.
Sent from my SM-G930T using XDA-Developers mobile app
I'm having problems with my phone and battery life since the update. Talked to the T-Mobile Rep on facebook. They sent a replacement S7 to my house within 20 minutes, no problem at all.
Grant H said:
I'm having problems with my phone and battery life since the update. Talked to the T-Mobile Rep on facebook. They sent a replacement S7 to my house within 20 minutes, no problem at all.
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I just spoke to someone at a T-mobile store , he ordered a replacement for me, it's just on backorder so I have to wait a week to pick it up at a store.
KillerClaw321 said:
I just spoke to someone at a T-mobile store , he ordered a replacement for me, it's just on backorder so I have to wait a week to pick it up at a store.
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Imagine that. They have had to replace so many "flagship devices" that its on backorder even though it has been out for like 6 months.
They actually sold a lot of s7 devices and s7 edge due to the replacement of note 7 models and as well promotions recently where they bought one s7, got one free.
Sent from my SM-G930T using Tapatalk
KillerClaw321 said:
Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...
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Click to collapse
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
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They are giving me a refurbished model for $20 , he actually said that I have once chance to purchase insurance, I declined and he gave me no issues with replacement... He also told me it was funny that they are on backorder though he heard that Samsung is focusing production on them. I also asked if they are the people to go to in this situation, he said and I didn't even know "the phone has a 1 year warranty". I completely forgot and I didn't know that they covers stolen devices and other damage other than cracks and water.
KillerClaw321 said:
They are giving me a refurbished model for $20 , he actually said that I have once chance to purchase insurance, I declined and he gave me no issues with replacement... He also told me it was funny that they are on backorder though he heard that Samsung is focusing production on them.
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Thats good.to here
kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
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That's actually 100% false. T-Mobile gives you a 1 year warranty with the device, and calling tech support will get you a replacement for $20, or $5 if you have jump/insurance. (Jump/Insurance also keeps the warranty going past 1 year)
kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
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You're the one without common sense. The 15 day rule is if you aren't happy with the phone... That could be because it's defective, or you don't like it. Your carrier still provides a 1 year warranty. I've been in to stores 11, 6,5 months after purchase with a truly defective phone and the carrier replaced it every time. My store has a service center and it probably has to be a corporate store. Without one you need to call your carrier. They won't give you a new phone off the sales floor shelf (unless within 15 days) they have stock specifically for warranty exchange, most of the time they are factory refurbs, sometimes new, yet I could never tell the difference . They might not have it in stock but will order it. Normally you can pay $20 extra for overnight shipping (AT&T) Most recently was only exception as far as in store replacement . My s7 edge had a messed up home button. Also had a scratch on the screen. Local store said Samsung would probably reject the warranty due to the scratch. I left, called 611 and had a new phone the next day.
Edit: I've experienced this with 2 carriers, AT&T and Sprint. Both corporate stores. Joe Blow who has a franchise store wont replace it. The franchise store told me the same old BS that i had to call manufacturer (samsung) Calling your carrier seems to be the easiest way in most cases.
nugzo said:
You're the one without common sense. The 15 day rule is if you aren't happy with the phone... That could be because it's defective, or you don't like it. Your carrier still provides a 1 year warranty. I've been in to stores 11, 6,5 months after purchase with a truly defective phone and the carrier replaced it every time. My store has a service center and it probably has to be a corporate store. Without one you need to call your carrier. They won't give you a new phone off the sales floor shelf (unless within 15 days) they have stock specifically for warranty exchange, most of the time they are factory refurbs, sometimes new, yet I could never tell the difference . They might not have it in stock but will order it. Normally you can pay $20 extra for overnight shipping (AT&T) Most recently was only exception as far as in store replacement . My s7 edge had a messed up home button. Also had a scratch on the screen. Local store said Samsung would probably reject the warranty due to the scratch. I left, called 611 and had a new phone the next day.
Edit: I've experienced this with 2 carriers, AT&T and Sprint. Both corporate stores. Joe Blow who has a franchise store wont replace it. The franchise store told me the same old BS that i had to call manufacturer (samsung) Calling your carrier seems to be the easiest way in most cases.
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If you bought the phone 2nd hand, will they still replace it under warranty?