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Hi everyone
I have an issue, when I'm on my office the network signal isn't strong so when my One S go to "NO NETWORK" after it don't go back to network.
When the situation is this I can't go to airplane mode, change operator (from settings), the only thing that work is shut down and restart (no fastboot).
Anyone else have this problem?
Maybe is a software bug?
I have the Paul recovery and su
EDIT: More info
That don't happen every time that the phone go to "no network".
I think that happen when it a weak signals and are under 2G network.
there are users with similar issues, I only use 2G networks. If i want to do a bit of browsing i will manually change to auto mode, but other than that i always leave it at 2G..
hopefully there will be a radio upgrade soon that should fix this problem...
I'm suffering from the same behavior!
I'm still with the original ROM with no ROOT so I contacted HTC about it yesterday.
I got today their reply today:
"On your phone, kindly go to settings > mobile network > Network mode, kindly change the network mode and check how the signal will respond to each of them.
-Kindly try a different SIM card, to check whether the issue is with the SIM card or the phone itself.
- Soft reset for the device by pressing the power button for 10 seconds.( Note that soft reset erases any unsaved data.)
- Safe mode(which disables any 3rd party application which might be causing conflicts for your device.) for the device by Switching power on , then press and hold volume down when the quietly brilliant logo appears on your screen, you should see 'safe mode' text written on the bottom left of your home screen.
- Factory data reset, kindly backup your data before proceeding with this step please as you will
lose every data on the phone's memory.
Please go to Settings > storage > Factory data reset > Reset phone."
I haven't done anything yet and I didn't notice the 2G issue you mentioned.
I also haven't got this issue for the last 48 hours but did encountered it twice (!!!) on Sunday while driving across the country.
I'll try having the Network on 3G only and see if that matters although the area I leave in is not with good 3G reception.
GSM is 2G
WCDMA is 3G
i use GSM only unless im using the net
I'm aware to the 2G-3G difference
I'm on WCDMA preferred so my phone tries to be on 3G.
My phone also suffers from the 3G<->H data connection jumps while the desire wasn't having any with the same provider (different SIM of course).
sorry, My bad !!
i understand what your saying now
I cant confirm much as my provider doesnt have 3g signals in my area
If i try to use 3g at my home, I have 0 bars thats why i always use 2g
I switched to 3G only (since I have most of the time 3G and surly wants it for the data rate).
I know I have on my way to work and back places with 2G only but I'll give it a try for the coming days and reply.
BTW, just few minutes ago, while having 3G active for sure (before the 3G only switch when it was still on 3G preferred) I couldn't make any phone call although I had 4-5 bars and data connection was running.
Two days ago I tried to change my sim.
Before I had a cutted microsim, now an original microsim and the issue is still present.
Yesterday I had this problem only in afternoon, not in morning and only where the switch from no network -> 2G -> 3G is very very frequent.
In all other times out from office I never had this issue.
I also changed SIM with no help, stayed in 3G network only with no help and observed that when such a network crash happened, GPS reception is also disconnected!
I had no coverage situations with the 3G only mode which recovered, but what we are facing is a network "crash".
Our situation was escalated to technical support of HTC after I wrote them all the data and they tried to solve it over the emails w/o success.
Same problem for me. I tried only 2G, 2G/3G, only 3G, but no way..same problem..i hope an update can solve this..
I just bought my new One S from T-Mobile yesterday and everything appeared to be okay but now I can barely get it to hold a signal. Forget throwing it on GSM only because it will have signal for a whole few seconds before dropping it. I also am having Wi-Fi issues as well. It just intermittently drops the connection there as well... Not a great start!
whether im imagining this or not im not sure, But for me it seems like, When the Network signal increases, the WiFi signal drops, And when the WiFi signal Increases, the Network signal drops...
ive been noticing this for over a week now, So it cant just be coincidence..
I dont think my (or our) handset is faulty, I just think theres a pretty big bug in the ROM, and no matter if you switch ROMs they all use the same base at the moment..
This phone has great potential. But HTC need to be listening to us and release some updates. !!
azzledazzle said:
whether im imagining this or not im not sure, But for me it seems like, When the Network signal increases, the WiFi signal drops, And when the WiFi signal Increases, the Network signal drops...
ive been noticing this for over a week now, So it cant just be coincidence..
I dont think my (or our) handset is faulty, I just think theres a pretty big bug in the ROM, and no matter if you switch ROMs they all use the same base at the moment..
This phone has great potential. But HTC need to be listening to us and release some updates. !!
Click to expand...
Click to collapse
I noticed the same exact issue last night. My phone will go to full signal before dropping whichever connection. I'm just glad this phone can handle staying on 4G without draining the battery like crazy although I can only imagine how much further it'd go with 2G.
Sent from my HTC VLE_U using xda premium
worms said:
I have an issue, when I'm on my office the network signal isn't strong so when my One S go to "NO NETWORK" after it don't go back to network.
(...) the only thing that work is shut down and restart (no fastboot).
Click to expand...
Click to collapse
Exactly the same here. But I had a different WIFI issue - WIFI won't drop but stay connected - even if I am far away off the AP.
killerm said:
Exactly the same here. But I had a different WIFI issue - WIFI won't drop but stay connected - even if I am far away off the AP.
Click to expand...
Click to collapse
that one is also a known bug.
On top of that, WiFi will sometimes stuck at "error" status with no ability to turn it on...
All probably related to the same network chip driver or "Radio"...
I have same network reception problem. When I am in a poor reception area it loose reception all of a sudden and takes a while before getting the signal back. I often toggle flight mode to force network detection. I also think the reception bars don't reflect reality; sometimes it seems I have good 3G reception but cannot surf the web. I fear it is a critical bug. The phone seems unable to handle correctly signal fluctuations and protocol changes (GSM, 3G, HSDPA).
I'm colletting more data about this problem.
First of all I don't have any wifi issue, or maybe I don't see this.
I have a modem with N standard and one with G standard and nothing of this have issue.
About the network issue in this days I never have, only when I'm in office and the signal suck a lot.
Q: Anyone that have Tmobile/mod rom with 1.70 RUU have this issue?
worms said:
I'm colletting more data about this problem.
First of all I don't have any wifi issue, or maybe I don't see this.
I have a modem with N standard and one with G standard and nothing of this have issue.
About the network issue in this days I never have, only when I'm in office and the signal suck a lot.
Q: Anyone that have Tmobile/mod rom with 1.70 RUU have this issue?
Click to expand...
Click to collapse
I don't have wifi issue at work with a powerful 802.11n network AP but experienced occasional fake/unstable/disconnect wifi at home with a poor AP which operates on no-one-knows-but-definitely-not-N network. I don't really bother too much cos I can always turn wifi off and on to reconnect.
In terms of 3G/H signal switching problem, yes, a bit annoy especially when playing online game on 3G but accessing internet is fine just need to sometimes wait a bit longer.
I am on international unbranded version in UK.
I've the same problem in France about 3G/2G and wifi on international unbranded version.
Hello One-S users!
I recently got myself an unbranded One-S here in the Netherlands. I came from the LG 2x that I've had since the day it was available. Been experimenting a lot with different ROM's and BB, with different results across the board. Overall though the 2x has been a very nice phone to have and use, albeit not with the stock ROM's. Reception has been very good, probably the best of all the phones I've owned.
And now there's the new One-s... I've been using it for a few days so I won't go into details on battery life, user experience and all that stuff that needs a few days before making any useful conclusion. Except for reception!
I live in a particular area where there's very bad signal and only two towers in the whole area. The One-S seems to really struggle to get AND keep connection to the network. Actually, when used indoors (at home) it is impossible to get any signal at all, whereas the 2x and my girlfriends iPhone4 have no problems at all. Not great reception, with breakups during calls, but at least the work. The One-S doesn't. I've been seeing this behavior outdoors at other locations as well, around where I work I have had no reception issue's with the 2x, the One-S shows really spotty reception.
I'm on the latest OTA which is 1.78.401.2
What's your take on this, do you have any reception issue's?
involver said:
Hello One-S users!
I recently got myself an unbranded One-S here in the Netherlands. I came from the LG 2x that I've had since the day it was available. Been experimenting a lot with different ROM's and BB, with different results across the board. Overall though the 2x has been a very nice phone to have and use, albeit not with the stock ROM's. Reception has been very good, probably the best of all the phones I've owned.
And now there's the new One-s... I've been using it for a few days so I won't go into details on battery life, user experience and all that stuff that needs a few days before making any useful conclusion. Except for reception!
I live in a particular area where there's very bad signal and only two towers in the whole area. The One-S seems to really struggle to get AND keep connection to the network. Actually, when used indoors (at home) it is impossible to get any signal at all, whereas the 2x and my girlfriends iPhone4 have no problems at all. Not great reception, with breakups during calls, but at least the work. The One-S doesn't. I've been seeing this behavior outdoors at other locations as well, around where I work I have had no reception issue's with the 2x, the One-S shows really spotty reception.
I'm on the latest OTA which is 1.78.401.2
What's your take on this, do you have any reception issue's?
Click to expand...
Click to collapse
I had a T-mobile branded One S (Gradient Blue) and the reception was horrible, so glad I got myself another GS2 (t989)
I'm experiencing same issues of reception on an unbranded EU phone with 1.78. 1.53 was worst!
I tend to have signal but no data, I tend to have signal in the notification bar but no actual signal.
I have many issues which weren't here in my old desire!
MicroSIM was replaced twice with no real help - It's the phone to blame...
Poor reception
I also have same problem. I am in pakistan using Telenor and phone is Tmobile UK unlocked.
It may work to disallow some energy-saving settings(of the ril) in the build.prop, however it brings risk to do so:
You have to know how to tweak the file, and get ready to re-flash the ROM/RUU in case of half-brick caused by bad tweaks.
involver said:
Hello One-S users!
I recently got myself an unbranded One-S here in the Netherlands. I came from the LG 2x that I've had since the day it was available. Been experimenting a lot with different ROM's and BB, with different results across the board. Overall though the 2x has been a very nice phone to have and use, albeit not with the stock ROM's. Reception has been very good, probably the best of all the phones I've owned.
And now there's the new One-s... I've been using it for a few days so I won't go into details on battery life, user experience and all that stuff that needs a few days before making any useful conclusion. Except for reception!
I live in a particular area where there's very bad signal and only two towers in the whole area. The One-S seems to really struggle to get AND keep connection to the network. Actually, when used indoors (at home) it is impossible to get any signal at all, whereas the 2x and my girlfriends iPhone4 have no problems at all. Not great reception, with breakups during calls, but at least the work. The One-S doesn't. I've been seeing this behavior outdoors at other locations as well, around where I work I have had no reception issue's with the 2x, the One-S shows really spotty reception.
I'm on the latest OTA which is 1.78.401.2
What's your take on this, do you have any reception issue's?
Click to expand...
Click to collapse
That sucks! It is a great phone. Reception has been flawless for me. I have a TMOUSA-branded One S.
the worst reception ever...
well I lied a bit - as most of the time I'm getting no reception at all;/
sometimes around 60-70% of the time with no signal (when I click the cell stats in battery meter) and often when picked out of the pocket the phone is showing NO SIGNAL warning for one second...
Unlocked HTC One S, UK version, ceramic black, bought beginning of April
I had this problem from the start, but was hard to prove to get a new phone replacement, as when it does have good reception when signal coverage is great - with 10MBit/s download 3G speed which was amazing compared to my Desire Z (max 4MBit on 3G). The problem is, signal reception fluctuates a lot to a point of loosing it...
Wifi is affected as well, for example after a fresh reboot the Wi-Fi is at full speed, but give it an hour of mobile usage and it is at half of its performance. Wi-Fi isn't that critical (although I do not have signal in my garden where my Desire Z or iPad doesnt have any problem with my home wifi!) but the weak radio is!
I wasn't scared so much as I thought an update will come, and it did, so I have updated radio to 0.16 (1.78 RUU) from 0.15 (1.53 RUU) in a hope things will improve, and they did for 1 day - then I realized it was a placebo effect what I'm seeing.
In network stats I am mostly on -97 to -107 db in signal strength with 0-5 ASU, and when I have -93db I can celebrate! (which is considered pretty weak on my other android phones)
Researching this problem led me to believe it might be a software bug as well, as it varies - when you're doing a phone call, signal strength is simply stronger, you're out of a sudden see more ASUs and are say on -92db. As long as you hang the call, you're at -101 db again, soon after you can loose the signal when you're in placed with weaker coverage (park, too many in London).
Then I have places where I am absolutely unable to make a call, and the other day I do have 2 bars there and I am able to call without a problem.
Then the other day I can try 10 times and no chance - no signal, immediately rejected from a call app, can't even call voicemail.
The top icon notification is 'mad' most of the time - showing full strength from time to time only to fall to 1 bar (or no bar) on 80% of the time.
I would welcome some idea how to prove this thing to a seller to get a replacement, but as I said, if One S sees 20+ more ASUs (city coverage is great), you don't notice this thing and it can work flawlessly.
My conclusion is that HTC One S has only problem when the signal coverage becomes weak and it can't properly get hold of it like other phones do (Samsung Galaxy S Plus, for example, is ten times zillion million better than this - having much stronger signal when covered with pillows closed in a stainless steel box ;-)
Should we start writing the serial numbers here so we can see which batch of HTC One S phones is bad?
P.S. The USA T-Mobile update 1.83 is promising some fix to signal fluctuation - I don't know it this would help european version, even if it would not fluctuate, it would still be weak.
P.P.S. Switching ON the 'best wifi performance' haven't made a single difference for me, neither for radio strength nor in wifi. The only difference was big hit on battery life.
I know exactly what you mean - had it the same!!!
Apparently there is a solution which is not hardware related:
There are network providers that doesn't support the signal fast dormancy as this phone tries to use. As a result, the phone disconnects from the service provider and tries to reconnect which takes several minutes.
In order to solve that until HTC will do it (if at all), you need to root your phone, get into build.prop file and then change the line ro.ril.fast.dormancy.rule=... to be ro.ril.fast.dormancy.rule=#.
This is thanks to jh787!
It seems to help me.
I'm in the Netherlands too, with an unbranded device and facing same troubles. Got my device lately with 1.78.401.2 preinstalled.
The reception is compared to my HTC Incredible S really bad.
I becomes irritated too by the FM Tuner recepetion. If you're moving on bccycle, car, train or bus the volume is getting up and down, up and down. And lot of areas I can't listen at all to the radio stations I could with the Incredible S
don't want to root just yet...
orenfl said:
I know exactly what you mean - had it the same!!!
Apparently there is a solution which is not hardware related:
There are network providers that doesn't support the signal fast dormancy as this phone tries to use. As a result, the phone disconnects from the service provider and tries to reconnect which takes several minutes.
In order to solve that until HTC will do it (if at all), you need to root your phone, get into build.prop file and then change the line ro.ril.fast.dormancy.rule=... to be ro.ril.fast.dormancy.rule=#.
This is thanks to jh787!
It seems to help me.
Click to expand...
Click to collapse
Thank you, you probably mean the thread mentioned by jh787 at the bottom here:
http://forum.xda-developers.com/showthread.php?p=26923454
- it might fix the issue, the problem is I've tried 2 different mobile providers with same results and today I bought O2 PAYG microSIM to try the best (signal wise) London mobile provider to see if the fast dormancy is the problem. I don't want to root the phone yet as if it won't help the warranty is void. I'll report later.
- there's another tip in that thread
jh787 said:
also changing the following line to look as shown solved my no network issues when i was in areas of weak reception
ro.ril.disable.power.collapse = 1
Click to expand...
Click to collapse
I don't have root yet, but just checked /system/build.prop file using Solid Explorer and I have this value already properly set as others have mentioned (1.78) but the phone still has weaker signal when idle and stronger when having a phone call.
Code:
# For HSDPA low throughput
ro.ril.disable.power.collapse = 1
As I understand this should be '#' instead of 1
Code:
ro.ril.fast.dormancy.rule=1
comparing to jh787 build.prop I am no wiser, as he's still at older 1.53 OTA and seems like T-Mobile branded phone.
I'm already on 1.78, checked his 2 comments and also found that the power collapse is 1 already. The fast dormancy I did change to # and believe me, after 6 weeks of screaming on the phone to be a phone, other than a great looking mobile computer, I'm using it flawlessly as a phone too!
Root is reversible via RUU and for me needed until HTC will provide an update which will either disable the fast dormancy or enable a switch to control it...
Ive had 2 One S's since launch and both of them have had appalling signal issues, Im on Vodafone UK and believe its their network at fault.
But i see here a range of providers and still crappy signal. I was thinking of cancelling my Vodafone contract and taking out a new one with another provider, As i really like HTC..... But after reading this thread im having doubts !
Im beginning to think the safe option would be to leave HTC and Go back to Samsung, And try to get the S3 !
azzledazzle said:
Ive had 2 One S's since launch and both of them have had appalling signal issues, Im on Vodafone UK and believe its their network at fault.
But i see here a range of providers and still crappy signal. I was thinking of cancelling my Vodafone contract and taking out a new one with another provider, As i really like HTC..... But after reading this thread im having doubts !
Im beginning to think the safe option would be to leave HTC and Go back to Samsung, And try to get the S3 !
Click to expand...
Click to collapse
Are you rooted already?
If so, try the build.prop change I mentioned before...
Im rooted, Ive ran every custom ROM, Ive flashed every radio, Ive done everything possible, Nothing works.
Ill give the build.prop edit a try later. not expecting much tho.
azzledazzle said:
Im rooted, Ive ran every custom ROM, Ive flashed every radio, Ive done everything possible, Nothing works.
Ill give the build.prop edit a try later. not expecting much tho.
Click to expand...
Click to collapse
Give it a try - it worth it!
For me it solved 6 weeks of frustration w/o one shrink visit
change the line ro.ril.fast.dormancy.rule=... to be ro.ril.fast.dormancy.rule=#.
Click to expand...
Click to collapse
So at the end i have .rule=1 do i change that 1 to a # or put the # after the 1 ?
azzledazzle said:
So at the end i have .rule=1 do i change that 1 to a # or put the # after the 1 ?
Click to expand...
Click to collapse
Replace the 1 by #
azzledazzle said:
So at the end i have .rule=1 do i change that 1 to a # or put the # after the 1 ?
Click to expand...
Click to collapse
Any news?
Sent from my HTC One S using XDA
Hasnt made any difference
azzledazzle said:
Hasnt made any difference
Click to expand...
Click to collapse
Really? disappointing!!!
Then you probably got something else then - is the same carrier different phone have better than you on same locations?
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
Yep, actually I had a thread about this a while back; I tried just about everything (other ROMs, new sim cards, factory resets, the whole shebang) and my only solution so far (if you intend on keeping your current phone) is to completely unroot my phone, along with removing all root-related applications (namely Xposed). It still happens from time to time, but a lot less frequently then when rooted and running Xposed modules. I have a new phone coming in today from Verizon, so hopefully that unit will not have any of these issues... I still am not entirely sure what causes it, though it is definitely exacerbated by Xposed. Hopefully some of this helps? If you have any further questions feel free to ask, either through PM or this here thread.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Sevinex said:
Yep, actually I had a thread about this a while back; I tried just about everything (other ROMs, new sim cards, factory resets, the whole shebang) and my only solution so far (if you intend on keeping your current phone) is to completely unroot my phone, along with removing all root-related applications (namely Xposed). It still happens from time to time, but a lot less frequently then when rooted and running Xposed modules. I have a new phone coming in today from Verizon, so hopefully that unit will not have any of these issues... I still am not entirely sure what causes it, though it is definitely exacerbated by Xposed. Hopefully some of this helps? If you have any further questions feel free to ask, either through PM or this here thread.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I am having same did getting new phone help? I think its just crappy radios myself nothing to do with root exposed or anything.
wooddale said:
I am having same did getting new phone help? I think its just crappy radios myself nothing to do with root exposed or anything.
Click to expand...
Click to collapse
I have a new phone now, and so far I haven't experienced any data connectivity issues. This morning I did notice that my SMS were not sending properly, but that issue has since faded away, so hopefully it was Verizon network based... Anyways, I will try reinstalling Xposed and a couple modules later today (likely Snapshare and the Sense 6 Toolbox) and will report back sometime tomorrow or the next on how it goes. Fingers crossed...
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Sevinex said:
I have a new phone now, and so far I haven't experienced any data connectivity issues. This morning I did notice that my SMS were not sending properly, but that issue has since faded away, so hopefully it was Verizon network based... Anyways, I will try reinstalling Xposed and a couple modules later today (likely Snapshare and the Sense 6 Toolbox) and will report back sometime tomorrow or the next on how it goes. Fingers crossed...
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks keep us informed.
wooddale said:
Thanks keep us informed.
Click to expand...
Click to collapse
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
Lol, so after installing Xposed, I suddenly started having issues maintaining a solid 4G connection; 3G works fine, just whenever I do manage to connect to 4G I am unable to use any data (says I am connected to the mobile network, but I do not get any upload or download data movement). Even after removing Xposed and all associated modules, I am still experiencing this problems. I am going in today/Monday to get a new SIM card (hopefully this is what is causing my issues) but goddamn I just cannot seem to catch a break in terms of my phones' data connection. If the above doesn't work I may have to send for another phone, though after having now received three replacements this entire process is getting a little irksome... I really do love this phone, but it seems as if it is my M8 is rejecting my love from every angle.
UPDATE: The new SIM didn't do anything, I still am having 4G issues, so another phone it is...
it's not just your phone....
Sevinex said:
Lol, so after installing Xposed, I suddenly started having issues maintaining a solid 4G connection; 3G works fine, just whenever I do manage to connect to 4G I am unable to use any data (says I am connected to the mobile network, but I do not get any upload or download data movement). Even after removing Xposed and all associated modules, I am still experiencing this problems. I am going in today/Monday to get a new SIM card (hopefully this is what is causing my issues) but goddamn I just cannot seem to catch a break in terms of my phones' data connection. If the above doesn't work I may have to send for another phone, though after having now received three replacements this entire process is getting a little irksome... I really do love this phone, but it seems as if it is my M8 is rejecting my love from every angle.
UPDATE: The new SIM didn't do anything, I still am having 4G issues, so another phone it is...
Click to expand...
Click to collapse
a lot of feedback on the web across multiple carriers of the poor lte signal retention on this phone.....this is starting to sound like a hardware defect or a major "radio" software glitch.
biswasd said:
a lot of feedback on the web across multiple carriers of the poor lte signal retention on this phone.....this is starting to sound like a hardware defect or a major "radio" software glitch.
Click to expand...
Click to collapse
I dumped mine could not handle it anymore get rid of it before you loose any more money. I have had a lot of phones when there bad from the start they don't usually get any better. The Droid Bionic being the only exception.
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
I had the same problem with my new M8 when travelling from/to areas with low or no data coverage back to areas where I knew there was a LTE signal. Only toggling Airplane Mode would make the data reconnect. That problem was solved for me with a new sim card.
I also had very bad data connectivity at home in a major southern California city (best was -105 dBm) whereas I got up to -83 dBm in some rural town in Arizona.
Read trook's posts #34 and up here: http://forum.xda-developers.com/showthread.php?p=53838257
Some of these problems may be connected to the new data service VZW is rolling out.
I would wait a few weeks before ditiching this phone. 'Cause it rocks!!!
bull**** phone
berndblb said:
I had the same problem with my new M8 when travelling from/to areas with low or no data coverage back to areas where I knew there was a LTE signal. Only toggling Airplane Mode would make the data reconnect. That problem was solved for me with a new sim card.
I also had very bad data connectivity at home in a major southern California city (best was -105 dBm) whereas I got up to -83 dBm in some rural town in Arizona.
Read trook's posts #34 and up here: http://forum.xda-developers.com/showthread.php?p=53838257
Some of these problems may be connected to the new data service VZW is rolling out.
I would wait a few weeks before ditiching this phone. 'Cause it rocks!!!
Click to expand...
Click to collapse
it has nothing to do with the AWS rollout - i have a Verizon Galaxy S5 sitting right next to my M8 ---- guess what - consistent data speeds on the s5 (15 mbs down)......on the m8 (3-4mbs down) - and the data flucutates and in the signal meter , I'm getting about -6db less on the M8 than the s5.
trust me, i so desperately want to keep this phone, b/c quite frankly, i hate the amoled screen on the s5, but alas, i cant keep a phone that doesn't work well
biswasd said:
it has nothing to do with the AWS rollout - i have a Verizon Galaxy S5 sitting right next to my M8 ---- guess what - consistent data speeds on the s5 (15 mbs down)......on the m8 (3-4mbs down) - and the data flucutates and in the signal meter , I'm getting about -6db less on the M8 than the s5.
trust me, i so desperately want to keep this phone, b/c quite frankly, i hate the amoled screen on the s5, but alas, i cant keep a phone that doesn't work well
Click to expand...
Click to collapse
Did you have to do that?! You just ruined my evening! That's really not what I wanted to hear!
The cold hard truth - aaaarghhh. [emoji24]
Now I have to re-think this purchase 'cause I use my phone 80% for data related functions!
But thanks anyway for posting. Even if it hurt...
cold hard facts
berndblb said:
Did you have to do that?! You just ruined my evening! That's really not what I wanted to hear!
The cold hard truth - aaaarghhh. [emoji24]
Now I have to re-think this purchase 'cause I use my phone 80% for data related functions!
But thanks anyway for posting. Even if it hurt...
Click to expand...
Click to collapse
yes - sorry bro - i'm quite disappointed by what i am seeing with my own two eyes as well as all the others across the US and the rest of the world who are experiencing the SAME symptoms. so this is not a verizon network issue --
me thinks its a faulty radio which is causing bad handoffs between 3g and 4g (LTE). once the phone drops down to 3g, it never regains 4g signal for some reason. also, there is the issue of the constant signal fluctuations even when the phone is on LTE...so who knows. maybe combo of bad radio and poor quality antenna module.
i'm not a phone engineer but i have enough common sense and knowledge about phones to know a lemon when i see one......so, yup, i'm keeping the s5 and return the m8 tomorrow under the 14 day guarantee from verizon. shame....
biswasd said:
yes - sorry bro - i'm quite disappointed by what i am seeing with my own two eyes as well as all the others across the US and the rest of the world who are experiencing the SAME symptoms. so this is not a verizon network issue --
me thinks its a faulty radio which is causing bad handoffs between 3g and 4g (LTE). once the phone drops down to 3g, it never regains 4g signal for some reason. also, there is the issue of the constant signal fluctuations even when the phone is on LTE...so who knows. maybe combo of bad radio and poor quality antenna module.
i'm not a phone engineer but i have enough common sense and knowledge about phones to know a lemon when i see one......so, yup, i'm keeping the s5 and return the m8 tomorrow under the 14 day guarantee from verizon. shame....
Click to expand...
Click to collapse
To tell the truth I have been reading about the same issue on the general M8 forum - probably just didn't want to make the connection.... So thanks for opening my eyes.
I'm hoping for bad radio software that may get fixed with some future update (although my 6th sense tells me it's the bad antenna module....)
Too late for me for a clean exchange. Gonna have to read the Squaretrade fine print.....
Hello guys and girls,
after experiencing some GPS problems (loss of signal on the road and/or late fix) I did the fix found on youtube (Where you place a bit of paper/tape under the GPS antenna contacts). It worked just fine, my GPS fix is now happening faster and I did not lose the signal ever since. But I am now facing some (weird?) problem: My GSM connection (GRPS, EDGE) is really really bad. In my room I don't get any signal at all, outside I get like 1 out of 4 bars of signal strength, but I lose it after a few seconds. I normally have 4 out of 4 bars in my room. BUT: My 3G connection works fine, 3G, LTE, same connectivity as before.
My friends phone (same carrier) does get the full GRPS/EDGE connection in my room, so it's not the carrier having problems. I didn't do any updates or anything in the last weeks. It would be a huge coincidence, if a software bug happened while I fixed the GPS problem, so I assume it's a hardware related thing?
How might I fix that, what possible solutions are there?
Tried the following so far:
Restarting multiple times, with our without airplane mode
Re-inserting the sim-car
Switching between LTE only, GSM/LTE, GSM only
Flashing new/other modem
Replacing the speaker/antenna-module
-> nothing changed
out of sheer curiousity, and after reading your post, im stuck wondering.. why do you want or need your gprs and edge connection when your 3G/LTE is fine? data speeds are very slow, and drain lots of battery using anything internet or download related..
Yeah, sure, 3G/LTE is better and coverage is really good where I live, that's why it's not an emergency for me, but it's very important to get it back to work properly.
I know at least 2 situations where I really need GSM (GPRS,EDGE):
1) At work (huge metal building, no 3G/LTE, only GSM) -> I can't call, text or do anything with my phone (don't worry, I am allowed to do so and no, there is no WiFi)
2) On the road, especially the german autobahn has large areas where there is no 3G/LTE coverage, so I can't use my navigation-software properly and can't respond to calls or whatsoever
So all in all: GSM in really important for me. Please help me. :crying:
ahh.. I see.
and your GPRS/edge was fine before the GPS "fix"? maybe something got loosened?
Before I did the fix it worked perfectly fine. Directly after I did it, the gsm was gone so I figured that I somehow damaged the antenna. But since I replaced it and nothing changed I am not sure what to do now. Are there other antennas, are there other modules that influence gsm, that I might have damaged or loosened?
That's what can happen when you tinker with guts of your phone. You risk damaging or messing it up. Sorry, I don't mean to sound like a jerk.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Yes, dave2metz, I know. I was fully aware of that when I opened my phone for the first time to fix the GPS thing. But I am not here for moral advice.
Any ideas how I could fix my problem are highly appreciated!
Edit:
Just checked: The sim-card is not the cause of the problem either. I would really appreciate some good ideas guys..
No idea what I might try?
My best guess is that this is a hardware related problem. But how does one fix it? I replaced the antenna (the bottom thing), nothing changed. So that specific antenna was not the cause of the problem.
Are there other antennas?
Are there antenna-connections that I could check?
Any other hardware things that I might check?
Anything that might have lost the physcical contact inside the phone because of that GPS fix?
Could it, against all odds, be a software problem?
Please, I am really in need of a working phone. If I can't fix it I need to replace it sooner or later because GSM is essential.
If anyone can provide me with an idea or something that leads me to a fix, I will reward you (amazon gift-card or whatsoever).
Cheers,
.yasu
Did you figure it out?
.yasu said:
No idea what I might try?
My best guess is that this is a hardware related problem. But how does one fix it? I replaced the antenna (the bottom thing), nothing changed. So that specific antenna was not the cause of the problem.
Are there other antennas?
Are there antenna-connections that I could check?
Any other hardware things that I might check?
Anything that might have lost the physcical contact inside the phone because of that GPS fix?
Could it, against all odds, be a software problem?
Please, I am really in need of a working phone. If I can't fix it I need to replace it sooner or later because GSM is essential.
If anyone can provide me with an idea or something that leads me to a fix, I will reward you (amazon gift-card or whatsoever).
Cheers,
.yasu
Click to expand...
Click to collapse
Did you end up figuring anything out for this? I have something along the same lines. I dropped my phone and smashed the screen. I was able to get a guy to replace the screen portion of the unit, but immediately after I got it back it had no cell reception. Rebooted came, back thought everything was cool.
After a couple weeks I notice my phone has lost reception occasionally. It's now gotten worse, I used to be able to reboot it about 5 or 6 times and then it would randomly come back. I've even had it come back without performing a reboot on its own.
I ended up taking the whole thing apart, reseating everything after having a day and half span where I have been unable to get it back and boom reception came back. Thought it was his repair job at that point, but it has since dropped the signal again and I can't get it back. Yesterday even I was showing LTE signal changing from low to strong etc, but my network was still down as I couldn't perform a search, maps, or anything.
I have my phone apart again. I've checked all the connections over and over and wondering what else to look for or try to replace. True my impact could have damaged a component on the mainboard, but my phone works fine in all other areas. I could replace the antenna wires and the antenna/speaker module, but I'm not sure it just a reception problem.
My phone also boots into airplane mode when it has no signal, but turning it off does not restore the connection or anything. Rebooting it puts it back into airplane mode. *#*#4636#*# shows my radio is off. Thinking it's a short or something somewhere, but I doubt I'll be able to fix it in that case - at least without a mainboard?
That's my other question, what part need to be replaced for experiencing no network and its not the antenna or antenna wires? Is the mainboard? Sister board? Currently researching teardown as this phone is modular and I'm sure I could source the part off ebay or something.
Hi,
There's one antenna for 2G/3G/4G so I think if this problem was caused by hardware, it would affect overall connection to mobile network.
I think that this might me software-related problem but actually can't figure out which. Only thing I'm currently thinking of it that your phone has problems with connecting to certain GSM band. For example in Europe are 900 MHz and 1800 MHz standard for GSM.
Lower frequencies bring you better coverage. Your phone might have trouble with connecting to them and automatically selects 1800 MHz layer.
If you are able to get another phone with SIM of the same network provider, I recommend you to download any networking app and compare data about cells. Mainly CID number. It's unique identifier of each cell in an area.
If both phones are connected to same cell (CIDs are equal), you have to compare RSSI values. Lower means better signal. RSSI is defined as a negative number in an interval of <-51; -113>. So -75 dBm is better than -89 dBm. In one place should be difference about +/- 5 dBm.
Reaching slightly different RSSI numbers while connected to same cell in same place might mean that your phone really have problems with radio.
hey mate,
My wife phon is having the same issue 4G works, 3G sort of works, 2G nothing.
[Did the GPS fix on my wife's Nexus 5 (and mine) also]
swapped sim, used another telco same issue.
when into service menu did *#*#4635#*#* , click the 3 dots, select radio band - only see USA band.
While my phone had automatic, usa bad , usa band, japan band.
she is running stock rom with unlocked boot loader, I am on CM11 but doubt that should make any difference.
if I work out what is going on will report back.
nexus 5 3g 4g damaged
hello guys?.. my htc nexus 5 got wet and i notice the signal strength got lost. when i open it up i notice the lines on the antenna got damage. how do i repair it? or should i replace it with new one? Pls help !!
Is issue still remaining?
Hi. I am having the same problem. Could anyone find a fix for this?
My GPS was and is fine. I didn't do the gps fix, but I have replaced my battery and I think it happened after the replace...
Just received my Xperia 5 II. I'm enjoying it so far but unfortunately one of the most basic requirements is letting it down, 4G signal strength. I'm on Vodafone and using the SIM in my Mate20 Pro I can gain full bars. However using the same SIM in this phone I barely get one bar with the status showing around 105 - 115 dBm. Out of curiousity I switched to GSM using the test menu and it dropped to 85 dBm. Anyone experiencing similar?
Thanks.
Bugsy46 said:
Just received my Xperia 5 II. I'm enjoying it so far but unfortunately one of the most basic requirements is letting it down, 4G signal strength. I'm on Vodafone and using the SIM in my Mate20 Pro I can gain full bars. However using the same SIM in this phone I barely get one bar with the status showing around 105 - 115 dBm. Out of curiousity I switched to GSM using the test menu and it dropped to 85 dBm. Anyone experiencing similar?
Thanks.
Click to expand...
Click to collapse
Hi!! I have the terminal for about 1 week. I have the same problem. I have Vodafone Spain. I think it is a software problem because I have compared with a Realme x2Pro and the indicator is very good, the values are similar in Xperia. So I think it is an OS problem. Without any coverage bars, the phone makes calls without problems. They are not cut or similar.
That's good to hear thanks! Hopefully Sony can be made aware of this and provide a software update! As I type this it's sat between 0 and 1 bar
Do you have Vodafone ROM? Flashing an original Sony ROM may fix the problem. Can be?
It's pretty much out of the box and updated to the latest software. Interestingly my H+ speed is twice as fast as my 4G speed!
I've just logged in to create a thread about this problem, and I see that I'm not the only one experiencing it. It's really frustrating, my previous device (essential) in the same spot with the same sim card, can achieve 3(!) times faster download speed
Sent from my XQ-AS52 using Tapatalk
Same problem here with wifi and 3g (h).
Waiting fix for this issue..
I want to think that it is a software problem. Seeing that there are many people with the same problem, I do not think that all the devices are bad.
Unless the issue is due to hardware by design. They might've opted for a cheaper antenna system that doesn't get enough signal. In that case we're screwed.
I read quite a few posts regarding the X1ii having the same issue, that doesn't give me much hope! Thankfully I'm in the 14 day return period so I will keep an eye on this thread and also the signal when I'm in the car etc.
I am experiencing the exact same issues on 4G LTE here in canada. And I don't understand what's going on because apart from my home going outside and using data exclusively I'm getting full speeds 4G plus no problem. However certain times of the day primarily during the evening I do have hiccups where I have dropped connection and it takes a while for the phone to just do its thing and then get to have the internet back. With regard to the low signal yeah I'm getting full service my phone calls are working properly text messages are sending but I'm only getting one to two or even zero bars on 4G LTE.
This is all on my brand new Sony Xperia 5 mark ii. I'm hoping the update to Android 11 or a couple of security patches down the line or lifespan of this device will fix this issue. But I'm going to try not to concern myself with it as of yet because again the one place I thought I wouldn't be able to get anything which is my use of the phone outside in public I was able to get full if not better service than anything I did at home. And at home it's not that bad either it's just one point in time the signal will cut off and drop.
thepersona said:
I am experiencing the exact same issues on 4G LTE here in canada. And I don't understand what's going on because apart from my home going outside and using data exclusively I'm getting full speeds 4G plus no problem. However certain times of the day primarily during the evening I do have hiccups where I have dropped connection and it takes a while for the phone to just do its thing and then get to have the internet back. With regard to the low signal yeah I'm getting full service my phone calls are working properly text messages are sending but I'm only getting one to two or even zero bars on 4G LTE.
This is all on my brand new Sony Xperia 5 mark ii. I'm hoping the update to Android 11 or a couple of security patches down the line or lifespan of this device will fix this issue. But I'm going to try not to concern myself with it as of yet because again the one place I thought I wouldn't be able to get anything which is my use of the phone outside in public I was able to get full if not better service than anything I did at home. And at home it's not that bad either it's just one point in time the signal will cut off and drop.
Click to expand...
Click to collapse
You have said it. He receives calls correctly and works perfectly. So I think it is a software bug. It does not mark the coverage well. The values are similar on other devices. At least in my case.
The speeds I tested personally have huge differences, so at least for me, there is a significant difference
Sent from my XQ-AS52 using Tapatalk
Befree197 said:
You have said it. He receives calls correctly and works perfectly. So I think it is a software bug. It does not mark the coverage well. The values are similar on other devices. At least in my case.
Click to expand...
Click to collapse
I am really hoping that it's a software bug and nothing more. Hopefully it will get addressed. it was interesting going into my local Telus having neither of the representatives in store know what VOLTE was. I was baffled I figured people that work there would have an idea of the services involved or bundled with what they're offering LOL but I think I'm better off dealing with tech support hahaha
I was browsing the XP 5 M2 forums here with the intend to import this phone to India as it seemed an excellent buy. Now after seeing the poor signal issue, I have my concerns. However, you can try doing the following and report back
1. Check "mobile network standby" usage under the battery settings. If the signal actually is too low, this value should be in high percentages -maybe above 10% of the overall battery consumption.
2. Download and install GSAM/BBS battery monitor app and check the standby drain per hour on 4G/LTE, keeping the phone idle overnight or not use it for an hour during day time. Ideally it should be less than 1-1.5%/hr during the day on idle and overnight should be less than 1.0%/hr on LTE. If this is the case, its only the signal bars and a software issue. Avoid measuring on WIFI as the drain is usually much less on wifi anyways.
3. Download and install 'Network Cell Info" (https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite) and check the actual strength with different phones at the same spot and same time. Cellphones do switch towers frequently even at the same spot. This app will give detailed info on the signal strength and towers (if your telco provides). It will also show where the towers are located approximately and you can compare phones on how they stack up in a similar setting.
4. Force 4g/LTE mode only under network preferences (if available). Check the dBm and ASU levels in this mode and see if it's any different from 5G/4G mode.
If the standby drain is low and the phone lasts a day or more on normal usage, then no need of worry, its the signal bars that are showing wrong. I'd like to hear back from you all as my purchase decision will be based on your feedback on standby drain.
Ah, finally the same issues as I am experiencing. I also have only one or sometimes zero bars. The people I call also tell me connection is bad. Sounds drop, we can't talk simultaneously and so on. Sometimes I can't even internet with wifi. I also hear people on the phone that sounds drop.
I don't feel comfortable about all the suggestions to enable or disable stuff in the default settings, set preferred network to only 4g or disables 5g;
1- I tried this but doesn't make a difference
2- This should work out of the box. I have several phones (samsung, Iphone, Oneplus) and none of these have these problems.
Sometimes I do have full bars, and the internet is very good. I noticed this yesterday. And once on the other side told me the quality was allright, but almost all the time the strength is zero to one bar and quality is really bad.
I also tried a new simcard, no difference. Vodafone also sent it to repaird and I got a complete boardswap, but no difference.
linom said:
I was browsing the XP 5 M2 forums here with the intend to import this phone to India as it seemed an excellent buy. Now after seeing the poor signal issue, I have my concerns. However, you can try doing the following and report back
1. Check "mobile network standby" usage under the battery settings. If the signal actually is too low, this value should be in high percentages -maybe above 10% of the overall battery consumption.
2. Download and install GSAM/BBS battery monitor app and check the standby drain per hour on 4G/LTE, keeping the phone idle overnight or not use it for an hour during day time. Ideally it should be less than 1-1.5%/hr during the day on idle and overnight should be less than 1.0%/hr on LTE. If this is the case, its only the signal bars and a software issue. Avoid measuring on WIFI as the drain is usually much less on wifi anyways.
3. Download and install 'Network Cell Info" (https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite) and check the actual strength with different phones at the same spot and same time. Cellphones do switch towers frequently even at the same spot. This app will give detailed info on the signal strength and towers (if your telco provides). It will also show where the towers are located approximately and you can compare phones on how they stack up in a similar setting.
4. Force 4g/LTE mode only under network preferences (if available). Check the dBm and ASU levels in this mode and see if it's any different from 5G/4G mode.
If the standby drain is low and the phone lasts a day or more on normal usage, then no need of worry, its the signal bars that are showing wrong. I'd like to hear back from you all as my purchase decision will be based on your feedback on standby drain.
Click to expand...
Click to collapse
Here are some stats
https://i.ibb.co/2SwYRRg/mobile-network-standby.png
https://i.ibb.co/5jmytx3/standby-drain.png
https://i.ibb.co/WpztLJN/signal-strength.png
https://i.ibb.co/hdDg6nL/network-cell-info-xperia.png
https://i.ibb.co/RSQwn3Z/network-cell-info-pocophone.jpg
It's really disappointing for a phone that costs around 900 euros to suck at the most important task that it has to do. Yesterday I was sitting with a friend of mine that has an OnePlus 6T. He had full bars and I was between 1 and 2 bars. I haven't seen full bars ANYWHERE. I don't know what is wrong, I hope it's a software bug or something, but I'm not optimistic about that
Sent from my XQ-AS52 using Tapatalk
to compare signal quality you have to download netmonster, bars are not good to make a comparison, however compared to my old mate 20 pro the signal quality is good despite sometimes i have 1 bar if you open netmonster you can see good value, no complain at all , btw i live in Rome.
But I experience also bad quality. WiFi and cellular. My Samsung, iPhone and OnePlus didn't have problems with my WiFi also it's was weak upstairs, but my Sony has sometimes no WiFi at all.
And when calling, not over WiFi, sounds is bad, is dropping a lot.
Looks like Sony can't handle a weak signal as good as other phones?