Database Info

[Q] Asus transformer won't turn on :(

I've had it for about 3 weeks and I had it in its sleeve for a night then go to use it and it won't boot or anything.
Have tried charging it but nothing comes up what so ever.
Anyone else had this problem?
*edit*
Held power button for about 20 seconds then booted it. Booted up, sheesh I was worried !
Is this common? Does it seem hardware or software related?

Press and hold the power button for 15 seconds then wait five then try to turn it on
Sent from my Transformer TF101 using XDA Premium App

Yeah just did that but had to wait 5 minutes to edit my first post
Is it well known?

Just done it again...

It's known as the deep sleep issue. It's somewhat widespread yet no one knows what exactly causes it
Sent from my Transformer TF101 using XDA Premium App

Alright, so it's not a problem with my transformer?
We'll see what the updates bring aha

I've had mine 6-days, died twice now, refuses to power this time at all, tried all the above

Mine done the same thing. Watching a movie last night via HDMI with power supply plugged in, turned it off before I went to bed. Now it doesn't power on, tried everything above.
Please help
Note: Not rooted, stock

Oh my god, thanks for this. I just got my transformer today, and after I installed the update, it wouldn't start up. I held the power button down for about 10 seconds and it started up.

My TF won't turn on this morning.
I tried all the suggestions above but nothing work.
I don't think my TF is in a deep sleep mode because I turned it off last night before I went to bed. It's connected to the charger the hold night.
Any other suggestions?
How do I check to see if my TF's battery still has some juice in it? (Just want to eliminate the charger as a possible cause).

Update
Called ASUS.
They told me to try press power button 10 secs, release 2 secs, and press power button 10 secs. That didn't work.
I had to hard reset the tablet (Vol-, power)

my buddy's wont seem to turn on, tried all listed above and nothing from it at all.
tried charging through usb. any suggestions?

same problem here :/. Tried all of the suggestions. I'm desperate
..

Okay if your TF does not have the SOD then maybe your screen may be dead. Happen to me. See if you could connect yout tf to a tv via hdmi. If you are getting a picture then your tf screen is dead

I think the batterie is broke cause it bootet up right now but after the lock screen appeard the screen got black. But the Problem came so suddenly.

I have the same problem ( as detailed in my thread: http://forum.xda-developers.com/showthread.php?p=15475887#post15475887 ). I sent an email to ASUS, but have yet to hear back. Their support portal is terrible. The links for online chat support don't work in Chrome, Firefox or IE. I'm past the 30 day return window, anyone know the best way to contact asus about this? I'm pretty disappointed that this $400 device with no moving parts just seemed to fail (while I was using it). The worst part is, if I have to send it in, I have no way of wiping my data beforehand.

Try contacting the user "Asus_NA" (no quotes) via PM here on XDA.
Sent from my Asus Decepticon using Tapatalk

Can't seem to find that username, any other contacts anyone can suggest?

Thank you thank you thank you for this thread I was just about to call asus. I'm glad I checked xda first saved me a lot of hassle. +1
don't forget to bring a towel!

did you find someone on here to contact?

[ISSUE] Transformer powered off and won't power back on

Doubt there is anything else I can do, but thought I'd try anyway.
So after about a whole 3 hours of use, my Transformer just powered off. I tried to power it back on, and it did for about 5 minutes, but would only stay on for about 15 seconds (not even a full boot) and reset again. Now, it doesn't power on at all.
While I was using it I was charging it. It had about 84% battery when it died. I tried holding the power button for 6, 30, even 60 seconds and no results. Tried the power and vol down too.
I have an RMA from ASUS (Is it normal for companies to make you pay for shipping to them? Ugh), but wanted to know if there is anything else I can try before waiting another 2-3 weeks to get one back.
Thanks!

I think I've read of this happening before, leave the TF's battery to go completely flat then recharge it. Nothing to loose by trying it.
Good luck.

I would just keep trying to hit the power button and see if you could get it to work because I feel like doing an RMA will not really fix the issue because it is more of a software issue I feel like, unless it completely died. On the other hand, if you do RMA it, I would not pay for shipping, that is ridiculous.

Reverence12389 said:
I would just keep trying to hit the power button and see if you could get it to work because I feel like doing an RMA will not really fix the issue because it is more of a software issue I feel like, unless it completely died. On the other hand, if you do RMA it, I would not pay for shipping, that is ridiculous.
Click to expand...
Click to collapse
I thought it was a software issue while it was boot looping, but now it won't power on at all.
Unforunately, it had a HUGE charge on the battery when it died. I can't easily drain the battery because it won't power on at all to use the battery up.
Any suggestions on draining it without powering it on? Thanks again...

These things seem very tricky. Try hitting the power button multiple times, then holding it, and holding it while holding the power down, that works for me.
Some other things you can try is put it on the charger and then try powering it on. Try docking it if you have a station and then plug the dock in and try to power on. Anything could trigger it going back on to be honest because these sleeps of death/shut offs/non responsive units seem to happen at random.

Could be the sleep of death. You can get it to boot usually by holding power for 5 seconds, wait a bit, and then power it on again. Sadly it may be a hardware issue :-(
Sent from my Transformer TF101 using XDA Premium App

I'm guessing it's a hardware issue. Any amount of holding the power button down hasn't shown any sign of working.
This is where I wish it had a removable battery. I know about 50% of laptops I work on that don't power on just need the battery taken out, power button pressed, and battery replaced (discharges static electricity).

I had the same problem. I put it on charge for 15 min and then powered it on with it still plugged in. Scared the hell out of me.
It finally powered back up. Just keep trying and cross fingers.
Sent from my SGH-T959 using XDA Premium App

singlebyte said:
I had the same problem. I put it on charge for 15 min and then powered it on with it still plugged in. Scared the hell out of me.
It finally powered back up. Just keep trying and cross fingers.
Sent from my SGH-T959 using XDA Premium App
Click to expand...
Click to collapse
Thanks. I keep trying every 30 minutes or so. Did yours also die while it was fully charged?

Not sure where the battery level was when it died. I thought it had somehow been left on and just drained the battery too much. After a while on charge it came back to life.
Sent from my SGH-T959 using XDA Premium App

Charging
I am sure you guys have noticed - or is mine unique - that when you have the TF switched off and you plug it in it automatically switches on.
So plugging it in whilst it is off actually means you could be draining the battery. You need to switch it off when it is already on charge.
That being said mine stopped charging recently and I found a post somewhere to say to trickle charge it (charge it off the USB on the computer) and then try to charge it again. That worked and it has charged great since. I think that issue is related to the dock.
So try to trickle charge it -see if it will hook up to your PC and see if that will help.

singlebyte said:
Not sure where the battery level was when it died. I thought it had somehow been left on and just drained the battery too much. After a while on charge it came back to life.
Sent from my SGH-T959 using XDA Premium App
Click to expand...
Click to collapse
Ah. Unfortunately I think mine is a different issue since it was fully charged when it shut off. Thanks though!

Turns out bestbuy.com received some stock, so I returned mine to Best Buy and re-ordered it. Thanks for the advice, guys! Pretty sure it was something I couldn't fix anyway.

[Q] Please Help -> Dead Transformer? At wits end...[FIXED]

My Asus Transformer on ICS was rooted and fine. Then after the latest update the other day, I noticed yesterday that I lost root. Then today I powered it off and now it won't turn back on at all. Connecting it to the dock shows no sign of life. Plugging it in on it's own to both a PC and wall outlet and still no signs of life. ADB doesn't detect it. Windows doesn't detect it. Holding down the power button forever doesn't do anything. Power button and volume down doesn't do anything.
Do I have any other option other than sending it for repair/warranty? I've tried searching on here and Google and everything just says to boot into recovery. But that's not doing anything for me.
Please help.
Thanks.

ThaiM said:
My Asus Transformer on ICS was rooted and fine. Then after the latest update the other day, I noticed yesterday that I lost root. Then today I powered it off and now it won't turn back on at all. Connecting it to the dock shows no sign of life. Plugging it in on it's own to both a PC and wall outlet and still no signs of life. ADB doesn't detect it. Windows doesn't detect it. Holding down the power button forever doesn't do anything. Power button and volume down doesn't do anything.
Do I have any other option other than sending it for repair/warranty? I've tried searching on here and Google and everything just says to boot into recovery. But that's not doing anything for me.
Please help.
Thanks.
Click to expand...
Click to collapse
It may have gotten "undercharged". When that happens it will take forever to show signs of life after its plugged in. Try leaving it plugged into the wall outlet overnight and see if it fixes it.

joshcrumley100 said:
It may have gotten "undercharged". When that happens it will take forever to show signs of life after its plugged in. Try leaving it plugged into the wall outlet overnight and see if it fixes it.
Click to expand...
Click to collapse
I was thinking the same thing. My Nook Tablet recently had this happen and I thought the thing was completely toast. I figured I'd give it one last shot and just plug it in for a while and like a 1/2 hour later, it suddenly woke up.
Hope the situation works out the same for you OP.

I've had it plugged in overnight and still nothing at all.
Now thinking about it, the reason it was shut it off (by my wife) was because it was glitching. It was playing music in the background from a game that wouldn't shut down. I'm guessing it was stuck in memory or something. So I'm wondering if this game or whatever is still somehow running and the device isn't actually completely shut down. I'm gonna do the opposite and leave it unplugged for the day. Let the battery completely deplete, hopefully shutting down fully and killing that process. Worth a shot.

try pressing power and vol down for like 30 seconds. Another thing I've seen people do is try plugging it in and holding power for 30 seconds. Also try plugging into computer totrickle charge for a bit. Hope any of this helps.
Sent from my Transformer TF101 using Tapatalk

Dreamboxuser said:
try pressing power and vol down for like 30 seconds. Another thing I've seen people do is try plugging it in and holding power for 30 seconds. Also try plugging into computer totrickle charge for a bit. Hope any of this helps.
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
Tried those already with no luck, but thanks for the suggestion.
I've tried holding the power button for minutes at a time too. Power and volume down for minutes at a time. Plugged in and not plugged in. With and without memory card in while plugged in and not plugged in.

Update: I think there is some merit to my theory. Left it unplugged for a full day and then plugged it in and after a few tries it BOOTED! Working just fine ever since too and the strange thing is, the battery barely depleted at all.
So something was possibly running that was preventing it from fully shutting down? I don't know. Strange.

Had the same issue over the weekend
I wish I had seen your post prior to calling ASUS for support, I went through all the troubleshooting steps you suggested, had no luck. I did not wait long enough to let the battery fully discharge to see if that fixed it and my TF 101 is now on route to TX for warranty repair (I am hoping that I now may end up with a tablet with a few more of the issues ironed out also). But if not, but the time I get it back I will probably flash it with a custom ROM (probably Revolver), that may be out of Beta by that time.
We shall see.

Not possible to turn on

I recieved my TF700 yesterday, tried to start it up but shut down immediatly.. Charged it some but took it out again to plug it into another outlet.. I charged it until the LED became green, but neither a power og vol- and power will turn it on, any things to try before sending it in again?
Sent from my GT-I9100 using xda app-developers app

Try press the power button for 5-7 seconds to see whether it starts up. This might work.

I had to hold my power button a full 10 seconds! I was sure I had gotten a brick! But it's been fine since. I would also recommend you avoid the temptation to use it right away and give it a full 8 hour charge first.

Yeah i have tried that, have tried for a minute also, nothing
Sent from my GT-I9100 using xda app-developers app

Is the power really still on? What happens if you connect it to the PC/MAC via USB? If power is off, I think sometimes you don't need to hold the button too long in fact I remember getting multiple vibration as you explained but instead of holding for too long I just held for couple seconds and it turned on.

Nothing of the usual works, just thought if there was a button combo to do a full wipe, other than power and vol down
Nothing happens when plugging into pc
Sent from my GT-I9100

ededed said:
Nothing of the usual works, just thought if there was a button combo to do a full wipe, other than power and vol down
Nothing happens when plugging into pc
Sent from my GT-I9100
Click to expand...
Click to collapse
No, there is no magical combination, although you might give the reset hole a shot before RMA'ing your unit.
Sent from my ASUS Transformer Pad TF700T

not charging?
I bought a 32 gb tf700 from Best Buy. Decided I needed a 64 gb instead so returned that one and ordered a 64 gb. Got that - charged for 8 hrs and it would not turn on - tried all the resets/methods that I could find on the web. I returned it to Best Buy and ordered another. Got that in and the same thing. Would not turn on for anything. I then realized that the wall connector was not warm (it was very warm when I was charging the 32 gb tf700 which worked fine). I also ordered a dock/keyboard so I plugged that in and it indeed did charge so it was not the charger. I connected my tf700 to the dock thinking I could then turn it on - still nothing. The tf is wonderful (based on my experience with the 32 gb tf700). However, I've read numerous posts saying other people have had issues turning their transformer on. Is the quality control by Asus that bad or am I just one unlucky person? Any ideas before I return the tablet and dock to Best Buy and go to a different company's tablet?
Thanks
Eric

Think i was just unlucky, you even more so.. I ordered one with keyboard instead, works great!
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

Cannot start or power on

Something really strange happened.
Yesterday, when i was using my tf700, everything was fine. i connected the tf700 to my computer and dragged couple movies in to watch later. Batter was around 30% so i plugged into a wall charge to charge so i can use later. after half an hour, went back and tried using it. it won't turn on! tried connecting it to my computer, my computer can't recognize it. Tried connecting to the wall charge, the charge light didn't turn orange. Tried using my tf300 cable to see if it's cable issue, still no luck. Tried using reset button on top of HDMI port, no luck. Tried volume down or volume up plus power to reboot, no luck. I think it's dead....Only had it for a year..
Worst of all, it's unlocked, rooted to a custom ROM. So no warranty. I tried googling and searching on XDA, not that many people encountered this issue. Any luck on saving it?
Any suggestions would be much appreciated.
Thanks!!!

kc73837 said:
Something really strange happened.
Yesterday, when i was using my tf700, everything was fine. i connected the tf700 to my computer and dragged couple movies in to watch later. Batter was around 30% so i plugged into a wall charge to charge so i can use later. after half an hour, went back and tried using it. it won't turn on! tried connecting it to my computer, my computer can't recognize it. Tried connecting to the wall charge, the charge light didn't turn orange. Tried using my tf300 cable to see if it's cable issue, still no luck. Tried using reset button on top of HDMI port, no luck. Tried volume down or volume up plus power to reboot, no luck. I think it's dead....Only had it for a year..
Worst of all, it's unlocked, rooted to a custom ROM. So no warranty. I tried googling and searching on XDA, not that many people encountered this issue. Any luck on saving it?
Any suggestions would be much appreciated.
Thanks!!!
Click to expand...
Click to collapse
It looks like your battery on your device totally drain and either your charger or cable or your tab connector is bad so your device can't be charged. If you can narrow down the issue, then you can get helps faster.. Good luck...:fingers-crossed:

LetMeKnow said:
It looks like your battery on your device totally drain and either your charger or cable or your tab connector is bad so your device can't be charged. If you can narrow down the issue, then you can get helps faster.. Good luck...:fingers-crossed:
Click to expand...
Click to collapse
Thanks LetMeKnow for the quick response. I'm pretty sure it's not the cable or the charger because i tested with my TF300 cable and charger. But how can i tell if it's the connector?
Thanks!

Mine did the exact same thing. It is just completely dead. I'm totally at a loss as to what to do. Anyone know of a way to force this thing to wake up?
Sent from my GT-P3113 using Tapatalk 4

aleitch said:
Mine did the exact same thing. It is just completely dead. I'm totally at a loss as to what to do. Anyone know of a way to force this thing to wake up?
Sent from my GT-P3113 using Tapatalk 4
Click to expand...
Click to collapse
Same issue here. Just charged mine up(yes it charges), but it will not turn on. It had been sitting for a while so I assumed it just needed a charge. Fully charged until light went green. Tablet will not do anything.

gottahavit said:
Same issue here. Just charged mine up(yes it charges), but it will not turn on. It had been sitting for a while so I assumed it just needed a charge. Fully charged until light went green. Tablet will not do anything.
Click to expand...
Click to collapse
You could give this a shot...
Hold both power button + volume up for about 10 seconds. You should feel a first vibration and continue holding them until you feel the second vibration. As soon as you feel the second vibration, you need to release the volume up button and keep holding the power button until you feel the third vibration and release the power button.. At this point, your device should boot into your system..
You may want to try a few times for it to work..good luck and please report back..:fingers-crossed:

LetMeKnow said:
You could give this a shot...
Hold both power button + volume up for about 10 seconds. You should feel a first vibration and continue holding them until you feel the second vibration. As soon as you feel the second vibration, you need to release the volume up button and keep holding the power button until you feel the third vibration and release the power button.. At this point, your device should boot into your system..
You may want to try a few times for it to work..good luck and please report back..:fingers-crossed:
Click to expand...
Click to collapse
Yeah I've tried that and the reset button, but get no vibrations. I guess I'll wait for the battery to full discharge again and then see if it will work. Otherwise I guess I'm SOL. No idea what happened.

I tried letting it sit unplugged for a couple of days to completely discharge the battery and then plugged it in to let it charge. No lights, no vibrations• nothing. I'm giving up ans just ordered a Samsung Note Tablet 10.1 2014 Edition, 32GB. When I get it I'll root it so I can use Titanium Backup to restore my data files. I never planned on this tablet just dying like this. It's only a little over a year old. I was thinking of upgrading to Asus's new TF701 but I'm done with them.
Good luck with yours. Hope it springs to life for you.
Sent from my GT-P3113 using Tapatalk 4

This is by far the worst Asus experience i ever had. I used to buy their products quite a bit, and i am completely disappointed in their products now. They create a tablet so slow that is almost usable so many users to need unlock and install custom ROMs. Therefore, void the warranty. Then provide such bad quality that it fails not even after 1 full year. (1 week till a year) Then is going to charge me $300 to have them fix it. I can buy a new one for that price.
Anybody out there as frustrated with Asus products as I am?