tweeted by RHCP011235
Anyone with a TB outage 3G/4G: dial (800) 922-0204 and put your number in. You will get an automatic credit. And they will text you. RT!
Edit: Actually, it says you have reached a non working number.
Tried to do it. Verizon rep says her system is not working at the moment due to the outage so I would have to call back later. She said its "unknown" if Verizon is going to credit people's accounts for this outage or not.
i called and was just a standard autmation. nothing about the outage or anything out of the norm.
I'm on a biz account and we have 2 LTE devices out of 100+ lines. I have the Bolt and a Samsung Mifi (replacing an embedded 5720 in my laptop...can't wait for embedded LTE cards!)
I emailed my rep this morning about if they're going to do credits for LTE customers. He emails me back "since you guys are on the $20 unlimited data plan per line do you really want the 66 cents back for each of the two lines?"
I just can't be that much of a jerk.
I just recieved $3.00 credit on my $29.99 data plan......that is very fair......
She credited it to my account right away...I now have a balance of -$3.00 lol
it will show up on my next statement...
call 800-922-0204 and ask for your credit.
I dialed the number and received the standard automated greeting.
I pressed '2' just to see what would happen.
I received an automated response that a $4 credit was being applied to my account. <shrug> No directions on how to do it, but I got the credit, and received the text stating the same.
I just called and had to get a rep. I was offered a $1.00 credit! Whoopee Doo!
I just told them to keep it and it will remind me about switching to AT&T the next time.
Oh boy! An entire $1 credit!
You people are pathetic.
Nice! Thank you for the info! I just got a large credit (I have a few data plans on my account)
For some odd, really odd reason, the automated message said the credit was for $325, and it will be on my next statement. This HAS to he an error. But if it works, I'm gonna use those saving towards a TB for the wife.
Sent from my HTC Thunderbolt
Pressing 2 gives an automated message? I had to just dial 0
nyvideo1 said:
I just called and had to get a rep. I was offered a $1.00 credit! Whoopee Doo!
I just told them to keep it and it will remind me about switching to AT&T the next time.
Click to expand...
Click to collapse
So they gave you $1, which equals your time without 4g. Whats wrong with that? Should they give you the month free? Wtf is up with people? Do us a favor, go to at&t. People are dicks.
Why do people even want a $1 credit? Really? Yea it sucked only being on 1X but gees tight asses
Sent from my ADR6400L using XDA Premium App
nyvideo1 said:
I just called and had to get a rep. I was offered a $1.00 credit! Whoopee Doo!
I just told them to keep it and it will remind me about switching to AT&T the next time.
Click to expand...
Click to collapse
And they really don't care, go to AT&T, go get your speeds capped because you don't have an iPhone. Go get a "4G" AT&T device and not even be able to use it because they don't even have the network up yet. Go to AT&T so none of us have to read idiotic posts like your's in this forum anymore.
You pay $30 a month for unlimited 4g... it was out for a day... 30 days in a month... based upon your dumb statement, i'm going to guess you can't do the math correctly, so i'll just tell you that it equates to about $1.00 a day. Make sense now?
Not bad I received 5 dollars credit for 1 and a half outage.
:| I got a $70 credit when pressing 2. Not gonna question it, I'm just gonna take it.
Sent from my ThunderBolt using XDA Premium App
g00s3y said:
And they really don't care, go to AT&T, go get your speeds capped because you don't have an iPhone. Go get a "4G" AT&T device and not even be able to use it because they don't even have the network up yet. Go to AT&T so none of us have to read idiotic posts like your's in this forum anymore.
You pay $30 a month for unlimited 4g... it was out for a day... 30 days in a month... based upon your dumb statement, i'm going to guess you can't do the math correctly, so i'll just tell you that it equates to about $1.00 a day. Make sense now?
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Click to collapse
I didn't want their $1.00 .... It's the principal with things they do.
A friend is also on the EXACT same plan and he got a $3.00 credit. So why do I get offered $1.00? One of our other corporate phone went 3 text messages over, and we got like a 30 cent charge.... so if they were offering $3.00 why not take it. If everyone asked for the $1. it would mean a lot more to them and maybe they would have a backup system. Hard to believe whatever failure they had took down the network for the entire country.
If idiots like you didn't take posts so literally maybe we'd be better off also!
nyvideo1 said:
I didn't want their $1.00 .... It's the principal with things they do.
A friend is also on the EXACT same plan and he got a $3.00 credit. So why do I get offered $1.00? One of our other corporate phone went 3 text messages over, and we got like a 30 cent charge.... so if they were offering $3.00 why not take it. If everyone asked for the $1. it would mean a lot more to them and maybe they would have a backup system. Hard to believe whatever failure they had took down the network for the entire country.
If idiots like you didn't take posts so literally maybe we'd be better off also!
Click to expand...
Click to collapse
Ugh... if that corporate phone went over the texting limit then of course he's going to get charged 10 cents for every text. It's in the goddamn contract.
Either way, a $1 or $3 is all they owe you. Why did you think you'd get more than that? What do you mean "the principal of the things they do?" VZW has some of the best customer service out of any of the providers. They've bent over backwards numerous times for me.
And it's new technology. 4G LTE has been up for what? A little more than a month? Of course there's going to be kinks to work out. Get a grip you idiot.
nyvideo1 said:
I didn't want their $1.00 .... It's the principal with things they do.
A friend is also on the EXACT same plan and he got a $3.00 credit. So why do I get offered $1.00? One of our other corporate phone went 3 text messages over, and we got like a 30 cent charge.... so if they were offering $3.00 why not take it. If everyone asked for the $1. it would mean a lot more to them and maybe they would have a backup system. Hard to believe whatever failure they had took down the network for the entire country.
If idiots like you didn't take posts so literally maybe we'd be better off also!
Click to expand...
Click to collapse
ooooh $3.00... That $2.00 really set you off didn't it?
They offered you $1.00 and you gave them a smart ass remark, you are telling me if they told you $3.00, that would have said thank you and been happy
You went over the txt msg limit and got charged extra, you signed a contract stating so. Nowhere in the contract for VZW does it say "if 4G goes down we will reimburse you "x" amount of dollars".
Related
I know there was a thread earlier about this but I could not find it. Anyways ATT, Today has dropped their price to $10 a month. Now the only thread said you had to have family messaging and then manually change it to the $10 a month. I see if you upgrade to media net and messaging ( not family ) that it is $30 and not $35. On a couple ATT forums they say you have to call in and ask for the $10 a month with family messaging. Thought I'd put this out there again and confirm that it did happen, only it seems not as exactly planned. I'll update once I call in and try to get to $10 a month with family messaging.
This is for real and does work. Most reps do not know about it so you may have to talk to a supervisor or call back.
Quote from ATT Forum:
i have 4 lines ..2 have pda plans and the other 2 had the media net unl for 15.00 and i just called and they changed mine to the 10.00 unl plan!!!! at first he acted like he did not know wat im talkin about...but he got it now.. so keep in mind if u call in and they dont kno wat u talkin about u can always hang up and call back .. i guess cuz its so new they have not found out about it yet.
Quote 2:
Just to let everyone know. I just got off the phone with CC and had my MEdia Net Unlimited changed to the new rate of $10/mo. YIPPEE!!! :smileyvery-happy:
Quote 3
When I called, I told the rep what I had read on the ATT FORUM!! Mentioned that I am On HERE all the time!! He knew what I was talking about and said there were some prerequisites. Needless to say that I basically told HIM what they were, from what I have read, before he had the chance to tell me. Anyway, he was VERY nice and changed it!! That's $5 in my pocket every month! Thanks to the OP for posting this little tidbit of information!! :smileyhappy:
Quote 4
Well my nice little Rep. just called me back and said it was all fixed up and I now have the $10 price.......they were SO nice but
next time I'll wait to call on a Monday. Thank you all for all you're help......DCookie.....we did it! :smileyvery-happy:
Link to ATT Forum confirming their quotes:
http://forums.wireless.att.com/cng/...thread.id=12172&view=by_date_ascending&page=3
I've added an attachment of the online account that shows that it is downgraded in a bundle, but of course you can't bundle if you have family messaging unlimited.
Steps to get yours for $5 less:
1. Call and alert them of the deal
2. If they claim it does not exist, simply tell them you have friends that have got it and tell them to look at the Media Net Bundle which is $5 less.
3. Ask to talk to a supervisor.
I saw this.
AT&T burying MEdiaNet branding, dropping data plan prices?
Let us know when you talk to ATT if you can change it with a family talk messaging plan. I tried going onto my account online and I did not see an option to change to $10.
that is an awesome deal!!! the only thing i read though is specifically to the family plan. are there any new rumors as to whether or not the overall data plan would be cheaper for individual data plan like the (pda personal plan)? some other thread was suggesting $15 for medianet.
any thoughts?
I haven't yet called as I seem to misplaced or lost my little nokia phone that I use to get the Media Net. I will update once I call though.
This is an ATT Forum that people said they were able to get the cheap plan yesterday. They claim that most Reps from ATT are unaware of the new change and usually takes a little while to get them to change it.
http://forums.wireless.att.com/cng/...thread.id=12172&view=by_date_ascending&page=2
This is only on non smart phones. This does not include pda phones or the iphone. I work for at&t.
Exactly...but you can use the IMEI from your non smart phones and make AT&T think you are using those phones. As a rep I can't believe you are unaware of this fact.
bartimeus said:
Exactly...but you can use the IMEI from your non smart phones and make AT&T think you are using those phones. As a rep I can't believe you are unaware of this fact.
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That is true, I forgot they ask for that when you call. Maybe I'll just give a friend a call who has a non pda phone and get that IMEI lol. Thanks.
If I swap SIMs, my online account shows the non-PDA phone and the option shows up but when I try to change it I get an error saying its not compatible with the phone/device on my account. I think I've read somewhere that there's a flag on the account showing that you've had a PDA phone so the only way to get it changed is to call.
Yeah calling is the only way you can get it changed.
Just be careful with the amount of internet you use because if you use quite a bit they will get suspicious.
Yeah they told me the same thing after I had bought my Fuze. I just had to provide the IMEI of the other device and they set it up for me. From my experience with ATT, ignorance works well. If I ever get caught with using my Fuze on this plan, I'll just tell them no one told me. I'll then start complaining that it is no different from having a regular phone or PDA, of course on PDA you will use more than a regular phone. But a regular phone is STILL unlimited, so theoretically you could use more than a PDA and there isn't anything wrong. I also throw in that I've been a customer for over 7 years ( maybe not that long but it's been a while lol ) before Cingular bought ATT, and ever since then paid my bill on time and usually have a positive balance of $50. They've never given me any problems after I make that fact clear and is a big reason why I've stayed with them.
Yeah. I always pull the card that(since I am on my parents plan) my mom retired from SBC before being bought by AT&T and worked their for 30 years and my dad is retired military and they have provided all internet/phone connections for our home for a very long time.
Works every time
I guess fuze users are short out of luck unless they happen to have a phone that is 3g usable.
mputtr said:
I guess fuze users are short out of luck unless they happen to have a phone that is 3g usable.
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I'm not sure it has to be a 3G phone to do this trick, I think it can be any phone ( Non PDA of course ). I had a little Nokia that was a pay per use one and I'm sure it wasn't 3G. Still worked. Do need to find the little guy though.
Hello all! No such luck here
I went online and it showed my phone as the FUZE so I switch my sim into a cheapo Motorola C168i-PAYG, I made a couple of calls and did some other things on this phone and eventually it did update online and showed the Motorola C168i-PAYG as my phone. I checked and it still showed my Data Unlimited as $15.00, so I dropped it and then readded it and sure enough it was still at $15.00. I called ATT and the rep I got ahold of said the same thing, the unlimited data was $15.00 and he didn't know anything about the $10.00 one...
so no such luck for me!
Good luck to everyone else, we'll see what happens :-\
Kewlj1313
Kewlj1313 said:
Hello all! No such luck here
I went online and it showed my phone as the FUZE so I switch my sim into a cheapo Motorola C168i-PAYG, I made a couple of calls and did some other things on this phone and eventually it did update online and showed the Motorola C168i-PAYG as my phone. I checked and it still showed my Data Unlimited as $15.00, so I dropped it and then readded it and sure enough it was still at $15.00. I called ATT and the rep I got ahold of said the same thing, the unlimited data was $15.00 and he didn't know anything about the $10.00 one...
so no such luck for me!
Good luck to everyone else, we'll see what happens :-\
Kewlj1313
Click to expand...
Click to collapse
Look at Data Unlimited ( name changed from Media Net today ) and Unlimited Messaging ( Not Family Messaging ) It is $5 cheaper a month. This confirms that they are doing the $10 a month. Most reps, or so I've heard have said they don't know about it. Ask to talk to a supervisior tell both of them that you have friends who have had it done and you've notice the change if you had Data Unlimited and Unlimited Messaging it'd be $5 cheaper. It may take about a half hour before they finally let you do it but I can assure you they will do it. I haven't yet tried it because I need a non smart phone to try it. I will post back when I do try it. Also because a half hour is a long time, and this usually pisses me off to have to be on the phone for a half hour because they don't know what is going on in their own company, I ask for more rollover minutes. I usually get 20-200 extra minutes from having to be on hold and waiting for so long. Just be firm with them and don't take no for an answer.
I did notice the name change but the thing is it is still showing as $15.00! I might call back in a few days after it has had time to go through their system
Thx and post back if anyone has actually success with this !
The rep did ask for a link or something where it said this price etc etc etc ;-)! Mabye if there was somewhere on their own site or an actual place I could show them this price change rather than just word of mouth ya know!
Kewlj1313
Kewlj1313 said:
I did notice the name change but the thing is it is still showing as $15.00! I might call back in a few days after it has had time to go through their system
Thx and post back if anyone has actually success with this !
The rep did ask for a link or something where it said this price etc etc etc ;-)! Mabye if there was somewhere on their own site or an actual place I could show them this price change rather than just word of mouth ya know!
Kewlj1313
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Click to collapse
I uploaded an image of the online account. You can see Unlimited Messaging is $20/mo and Unlimited Data is $15, But Bundled together they're only $30. This used to be $35. You're still supposed to be able to get it for $10 with a Unlimited Family Messaging plan. Inform them of this, and again don't take no for an answer lol. Or just wait until I get a non smart phone and I'll post and tell you exactly what I said and did.
anybodii said:
I uploaded an image of the online account. You can see Unlimited Messaging is $20/mo and Unlimited Data is $15, But Bundled together they're only $30. This used to be $35. You're still supposed to be able to get it for $10 with a Unlimited Family Messaging plan. Inform them of this, and again don't take no for an answer lol. Or just wait until I get a non smart phone and I'll post and tell you exactly what I said and did.
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Thx for the upload! what I wonder is if this is an actual possibility, I mean I understand what you're saying but I wonder if anyone has actually gotten them to do it...!
Let us know
Kewlj1313
Kewlj1313 said:
Thx for the upload! what I wonder is if this is an actual possibility, I mean I understand what you're saying but I wonder if anyone has actually gotten them to do it...!
Let us know
Kewlj1313
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Well on the forum posted on AT&T's website people have confirmed that they did. It took them a while to get through and many of them said the Rep did not know about it and had to call them back like 2 hours later. The link again is:
http://forums.wireless.att.com/cng/...thread.id=12172&view=by_date_ascending&page=2
Post 13 is one that confirmed it. Tell ATT to look at that if you want.
Quote from ATT Forum:
i have 4 lines ..2 have pda plans and the other 2 had the media net unl for 15.00 and i just called and they changed mine to the 10.00 unl plan!!!! at first he acted like he did not know wat im talkin about...but he got it now.. so keep in mind if u call in and they dont kno wat u talkin about u can always hang up and call back .. i guess cuz its so new they have not found out about it yet.
Quote 2:
Just to let everyone know. I just got off the phone with CC and had my MEdia Net Unlimited changed to the new rate of $10/mo. YIPPEE!!! :smileyvery-happy:
Quote 3
When I called, I told the rep what I had read on the ATT FORUM!! Mentioned that I am On HERE all the time!! He knew what I was talking about and said there were some prerequisites. Needless to say that I basically told HIM what they were, from what I have read, before he had the chance to tell me. Anyway, he was VERY nice and changed it!! That's $5 in my pocket every month! Thanks to the OP for posting this little tidbit of information!! :smileyhappy:
Quote 4
Well my nice little Rep. just called me back and said it was all fixed up and I now have the $10 price.......they were SO nice but
next time I'll wait to call on a Monday. Thank you all for all you're help......DCookie.....we did it! :smileyvery-happy:
(i did not write this, just copied and posted)
I have the Sprint Hero and love it. Just patiently waiting on 2.0 or 2.1. But the real reason for this thread is that Sprint is adding a $4.99 surcharge to those accounts with spending limits. Any new accounts have spending limits. I first read about this on precentral.net (followed them because I wasn't sure whether to get a Pre or Hero and still like to follow the development of webOS; also they post a lot more articles on what sprint is doing compared to android central.
Here is the article:
http://www.precentral.net/sprint-customers-can-get-out-their-etf-next-month#comment-46939
I chatted with an online rep, and he said the the $4.99 charge is going into effect soon (I assumed January from his statement) for those accounts with a spending limit, but if you are signed up for automatic payment, then the fee will be waived.
Here is the transcript:
1:55:38 PM Customer Paul
Does the spending limit eventually come off? Simply because I heard sprint is putting a $5 charge to anyone with a spending limit?
1:57:55 PM Agent Todd H
If the account is enrolled in Automatic bill payments, the $4.99 charge will be waived, this will begin in January. After 18 months of service and responsible payment, Sprint may remove your spending limit and send an account notification letter.
Just to warn those fellow Sprint Hero users who aren't signed up for automatic bill payment. I can not back up his statements as the (waived) fees yet to occur.
------------------------------------------------------------------------
Me personally i have mixed feelings about this because i may be able to go month 2 month and get the next sprint android phone, but at the same time thats 5 bucks extra and im not gonna let sprint take money outta my account.
What do you guys think
P.S.sorry fixed the link!
Anything to get more money. ohwell.
the cool thing is that you have 30 days to get out of your contract when it changes over
its pretty painless to just sign up for auto payment. just keeps them from having to hunt you down. this is cheaper than the recoonect fees and late fees if you dont pay on time anyway. It also allows sprint to offer the lowest deposits. hell I have seen people with terrible credit or no credit get a $0 deposit. or you can go to verizon or att and shell out the 500 bucks for a deposit with shakey credit.....
I hate auto payment. Id like to pay my bills and know that they are paid and when the money comes out.
so what your saying is that when they switch over with the auto payment system, you can get out of your contract for free within 30 days?
i was gonna ask the same thing mroneeyedboh said...
but i have 1 more question haha what does it mean
that we are getting charge 5 bucks because we dont have automatic payment?! just like that? lol am sooo gonna battle that.. am not paying
yeah we have to pay an extra 5 slabs per month because were not on auto payment. Not sure how they can just force that on current members. Maybe new people but not people that have been with sprint. *****es haha.
mroneeyedboh said:
I hate auto payment. Id like to pay my bills and know that they are paid and when the money comes out.
so what your saying is that when they switch over with the auto payment system, you can get out of your contract for free within 30 days?
Click to expand...
Click to collapse
http://www.precentral.net/sprint-customers-can-get-out-their-etf-next-month#comment-46939
it explains that if sprint changes their charges mid-term in your account they've broken their TOS for 30 days which allows you to leave with no ETF
P.S. sorry bad link fixed
lv2bll said:
go to http://www.precentral.net/sprint-cus...#comment-46939
it explains that if sprint changes their charges mid-term in your account they've broken their TOS for 30 days which allows you to leave with no ETF
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Click to collapse
am sooo doing that if they do it
i like my phone but am not gonna pay just because
Damn. Well I'm pissed about the issue with the first Heros that are out. Not sayinf RevA. I dont take that its a glitch I dont get any higher than 1.5 around here and its a revA area. Crazy. Im paying for RevA why am I not getting RevA? If its a phone issue give me a google branded phone.
you may want to have a lawyer take a look at your tos. just like the fact that att can and more than likely will begin to monitor, cap, throttle, and or charge overages for people that use more than 5gb on thier cells. and thats not a violation of the TOS.
The fact is sprint offers lower deposits because they have the asl accounts and a good percentage (usually not the smartphone crowd) dont pay in a timely fashion, I dont speak for sprint just voicing my opinion of what I see from the front lines. I dont like the policy change either but I dont think its the end of the world. besides like the TOS states after a tem of on time payments the asl is lefted all deposits are credited to the account and you can even bill to the account after in most cases
No I can deff agree on that part. I knwo there are alot of losers out there that really dont care if they are late on anyything in life. And that bad apples burns us all.
They're acting like the gov't: tax (charge more for) the things the gov't (Sprint) don't like to discourage/encourage certain behaviors.
hmm if that is the case that HSPA over at tmobile will look pretty enticing..
lv2bll said:
the cool thing is that you have 30 days to get out of your contract when it changes over
Click to expand...
Click to collapse
Amen brother.
I'll pay the extra 5 bucks a month if they give me my eclair before then. If Eclair isn't on my phone as of the first bill with the charge. I will cancel.
Hmmm... and the Passion hits Verizon when?
awesomeindeed said:
Hmmm... and the Passion hits Verizon when?
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"Rumors have it that the new HTC Passion will be available on Verizon before the year’s end, which means there’s another smartphone option on Verizon, other than Motorola Droid or the new BlackBerry Storm2." - Nexus404.com
awesomeindeed said:
Hmmm... and the Passion hits Verizon when?
Click to expand...
Click to collapse
my thoughts exactly.
lv2bll said:
the cool thing is that you have 30 days to get out of your contract when it changes over
Click to expand...
Click to collapse
And this is exactly what everyone needs to do. Sprint is no stranger to class action law suits. This move surprises me.... I'll for sure call and have my contract ended, and then I'll setup the auto payment.
A new "chink" in the armor that is att customer service. (for you to enjoy?)
Long story: been with att since they bought up cingular. Have upgrade numerous times thru premiere over the years. This time one thing was different, i had moved and needed to change my phone number.
The long and short of it is this: when i changed my number ( originally because of location but 3x more times because i got recycled numbers complete with bill collectors and spam texts). They lost the upgrade essentially.
I discovered and could use advice on who to report it to another whole issue also. When you change your number you lose access to your account online instantly. Like you never exsisted. I returned one of my upgrade (sony vivaz). But because i changed phone numbers they couldnt even find the returned item without me explaining for over an hour while i waited for. Supervisor.
One other complication was that after spending 150 online thru discounted premiere i walked into a target store to see the cap for fifty a day after i got it.
I called they credited me 100 dollars. BUT.....
Now my account only shows a 15 dollar credit because i changed my number inbetween one more time (the recycled number i mentioned).
Since i lost access to those accounts im supposed to take them on their werd that the 92 dollars for the vivaz is returned (yes i will see it arrive in the bank but thats not the point!). Nor do i have any idea WHAT my 100 dolar credit was applied to. I suggested to them that weve been in utter turmoil with att returning the phone during the entire billing cycle and. That the way things were going they should wipe my bill for the month AND THEN apply the 100 dollaars.
So after 93 more mins today and telling that fked up story three times the superviisor says he cant sell me a second cap at the fifty dollar price. (even though i made the last moe-ron note the account). I said fine sell it to me for 150 again and credit me 100 again.
Oh im NOT doing that sir.
Thats when he lost. After six years and id guestimate well over 80 man hours on the phone with cust. Service i told him i would be shutting off my accounts tonite. And i hung up.
How does this help you?
Lolz
Well you see if i cancel i have a brandy new cap for fitty bucks. Since i changed the account number im eligible immediTely for an upgrade.
No early term. Nothing. Matter of fact while trying to resolve the upgrade iissue several times they asked which number (i wNted to upgrade)
Because they cant see anything but two brand new accounts with eligibilty.
I hope some can read thru this rant. And Realize what im saying lol.
Good luck and stick it to em good.
Sent from my SAMSUNG-SGH-I897 using XDA App
if you actually bought a Vivaz you deserve no sympathy from anyone
rodimus_prime said:
if you actually bought a Vivaz you deserve no sympathy from anyone
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well played.
LMAO...good for you out smarting them
What a long, boring, typo-laden story to get around to what amounts to posting a for sale ad in the wrong forum.
Miami_Son said:
What a long, boring, typo-laden story to get around to what amounts to posting a for sale ad in the wrong forum.
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+100 10char
wow, this makes me glad i grew up in a canadian school system.
that didnt make no kind of conprehensible understanding of what occured. (sarcastic irony)
I don't get it... is AT&T snatching up chinamen/women and adhering them to their "armor"??....
oh wait he meant kink!!!
so this boils down to, if i change my number, my new number will immediately show up as eligible for upgrade? if this is true, Motorola Atrix 4G here i come....
at&t never bought cingular. cingular bought at&t and changed their name.
ptc62 said:
I don't get it... is AT&T snatching up chinamen/women and adhering them to their "armor"??....
oh wait he meant kink!!!
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Failsauce. Chink is the right word. The racist meaning stems from the definition of it.
Sent from my GT-I9000 using XDA App
latinrage69 said:
at&t never bought cingular. cingular bought at&t and changed their name.
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Click to collapse
Actually SBC picked up cingular then grabbed AT&T. Kept the at&t name for international name recognition.
cool Story Bro...
feeling dirty and ashamed that i even tried to read this
ptc62 said:
I don't get it... is AT&T snatching up chinamen/women and adhering them to their "armor"??....
oh wait he meant kink!!!
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Wow. It would have taken you less time to Google it and find out you were wrong than it took you to post that. You are 90% epic fails, and 10% regular fails.
nybmx said:
Failsauce. Chink is the right word. The racist meaning stems from the definition of it.
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I stand corrected... i apologize
Nobody believes you were on the phone for 80 hours. If you were, you should get a job and buy your phones. You didn't do anything magical. Customer Care deals with idiots like you every day.
You're dumb for demanding so many number changes. They probably never reset your contract through this process, but were just doing you a favor by offering you another phone replacement. Sitting on the phone and badgering someone until they give in is not awesome. When they next dude calls in and can't get help because you ruined the system with your selfish greed, we'll all high-five you then!
Trying to order an additional phone when you already got one with a discount is not going to work every time. When you signed up for that Captivate, you signed up for a $325 ETF, tied to your SSN. I think the 'long story short' of this is that you should enjoy your ETF.
Moron the second phone is to replace the ****ty vivaz my wife picked out lol. Greed? Yes i should take it in the pants from the AT and Teaparty forever.
I apparently should accept having some other morons bill collectors calling me with in two hours of getting the new number lol...baaaaaa baaaaa
80 hours over SIX YEARS. For this one issue maybe 5 total alone.
They took my unlimited last year my 4600 rollovers got dropped into the void when my numbers changed. **** yer right lion im calling. Back right now to apologize.
Oh and whovers counting spelling.... Lolz. Really? Really?
My title wasnt purposfully racist! I love your food!
Heheheh
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Ummmm...
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silent.bob said:
Actually SBC picked up cingular then grabbed AT&T. Kept the at&t name for international name recognition.
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close but no. SBC and Bell South merged their cellphone divisions to create Cingular Wireless. AT&T split their landline and cellphone divisions and sold AT&T Wireless to Cingular. Cingular kept the Cingular wireless name because AT&T's landline division, also known as the AT&T parent company kept the AT&T wireless name through an agreement during the wireless merger/buyout. AT&T was going to launch a new wireless division called AT&T wireless, but SBC bought out AT&T landline. because of the buyout, Cingular was allowed to use the AT&T Wireless name.
Ill give the short version... preordered on the 15th. told i'd get today. rep NEVER told me i needed to sign some email for verification. Email was sent to some god awful old address i dont even use. all that was offered was a $10 credit. Ive been w/ tmobile since like 02' and thats the best they can do??. call back and he can give a free month but only if i extend for 2 yrs....no thanks. So now i have to go to the store tomorrow and wait another day to get the phone. Oh ya btw i dropped my current phone in the toilet and it doesnt work so i have no phone @ the moment. im so livid I cant even see straight...... seriously considering another carrier just off of principle alone..
Call and talk to customer retention... They'll do much better.
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both offers WERE from retention...i thought they could do much better as well.
Wait, what email? I received no email. Did you get tracking info?
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
They did the 249 for me on 2 g2x. I was at the sprint store.
I would of had a deposit on sprint. So it evened out.
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ikarma said:
Wait, what email? I received no email. Did you get tracking info?
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it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
BarryH_GEG said:
Retention's not doing deals like they used to....... cont'd
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it seems like your right. I mean lets be serious. they KNOW i want the phone. hell I already bought accesorries for it so ya I am going to get it. its just how they went about the whole thing was so wrong i could not believe i was speaking with tmobile. The last guy who offered the free month w/ 2yr extension @ one point said " what do you want us to do?" and not in a helpful way. Like a "we dont care if you cancel;good riddance" kind of way. im still in shock over the whole thing. But its like im trapped. either shake this off and get the phone or go with another carrier, get charged an ETF for breaking contract then getting a higher bill with AT&T, sprint ,etc.
I had a $400 flexpay available which I took... There was on ONLINE form which required me to type in my name.
The only email I got was that my payment went through and it shipped.
Mine said it was supposed to be here Monday so I sold my N1 online. I called last night because it hadn't arrived nor had UPS showed it was even shipped. The lady on the phone told me that online orders were "pre-orders" and the phone wasn't even supposed to ship until Wednesday. I had her and her manager go to the website and tell me where, anywhere, did it say a preorder. I also said people were getting them already and they "assured" me that no one was getting them yet.
I actually had the supervisor cancel the order because I said I'd rather pick it up Wednesday rather then have it ship Wednesday. 20 minutes after I got off the phone, UPS showed it was picked up and scheduled for next day delivery. So I don't even know if they cancelled it or just got it shipped.
Just cancel it and pick one up at the store tomorrow. At this point it isn't even worth fighting with them to get it shipped. I ordered mine Friday with standard shipping and I just got mine a few minutes ago.
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my N1 and MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Ask for a rep to come bring you a phone immediately. That's how you only paid $100 for the phone with no contract right?
Sent from my LG-P999 using XDA App
jrwingate6 said:
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
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Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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Blame your state. That's why this is in place. What other carrier lets you split your phone up in payments? I'll go with.... none. It was their fault for not checking the email addy but come on it is only one more day.
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BarryH_GEG said:
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
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That's the full discounted price of the phone, so sounds like a good deal they gave you, but they should never had told u to go back to VZW, they should have went thru the bill and lowered it and also gave you an unlock code for your current phone so when you roam internationally you can just grab a pre-paid sim from where ever you are for way cheaper prices.
jimbo831 said:
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
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i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
sk337sk337 said:
but come on it is only one more day.
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the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
uploder said:
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
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I definitely wasn't calling you out specifically, more just a general statement, or if anyone specifically it was Barry that said they aren't doing what they used to.
Regarding your situation, if they offered you a free month, that is usually the most retention will give as far as financial credits, and it will always require a 2 year contract from my experience (in customer care, not as a customer threatening to cancel).
You really want to go to some crap company over a couple days, when you are the one who ruined your other phone?? And if you are buying this, I am sure you can afford to spend $20 for a prepaid at walmart to give you the basic functionality that is essential. Geesh
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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I was still in contract with 10 months to go for a full upgrade. When I called, I asked about the upgrade. When the CSR told me I didn't qualify for the upgrade I immediately asked how much it would be just to cancel the service. She said "$200" and my reply to her was "Thats it? I may as well just do that then." She right away offered me a full upgrade.
I too had to go along with the electronic signature but my CSR was nice enough to ask me what email to send it to and let me know when it was coming. I feel for you, man. It's a shame that most companies are straying away from quality customer service, especially with consumers that have been long term with the company. I guarantee if you were a new customer, they would have bent over backwards for you.
uploder said:
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
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How have you been with tmo that long and don't have a phone laying around? I have at least 3 that I could dig up and throw a sim in.
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Any lawyers out there? (It's a joke)((unless you're a lawyer))
So the other day I moved to a new area. With that came dropped calls, data speeds of 42 KBs(dial up anyone), and the kicker for me getting ATTs network more often then my own. I've been on the phone a lot with CSR's and you guessed it my call was dropped.
So is there an easy way I can extract my call log to prove this? I just want what I paid for and this isn't it. Not a Tbolile hater as I've been with them for over seven years. Just really frustrated with there level of service in my new area.
And to all that follow with:
1) You signed a contract deal with it?
2) Tmobile rocks!
Leave the thread as is!
I for once just need some help(ie extracting call logs)
Are you just trying to terminate the contract, or are you trying to terminate it without paying the fee? I believe it's up to $200 per line... I forgot.
Maybe you can try talking to a customer representative and explain your situation? T-Mobile is very understanding most of the time.
Tmobile for the past six years has done well by me. No problem relating a problem to CSR. Now a huge problem just to get let out of a contract that they are not honoring(ie dropped calls and sloWWWW data speeds). Change in company policy or change in consumer demand?
I think with a merger coming they just don't give a ****.
So if you look at the OP and can help me isolate the call logs let me know
Thanks
hechoen said:
Tmobile for the past six years has done well by me. No problem relating a problem to CSR. Now a huge problem just to get let out of a contract that they are not honoring(ie dropped calls and sloWWWW data speeds). Change in company policy or change in consumer demand?
I think with a merger coming they just don't give a ****.
So if you look at the OP and can help me isolate the call logs let me know
Thanks
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Im sure does idiots wil make you pay honeatly!
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daxecutioner24 said:
Im sure does idiots wil make you pay honeatly!
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Not idiots more like automatons. Hours of costumer care = no ability to provide a signed contract. "Sorry sir we can't email you that signed copy of contract"
Me "Why?"
CSR "We have no ability to email"
Me "Why?"
CSR "You signed your contract in a store we have no record of it"
Me "Why?"
CSR "insert automaton response here"
Lol pathetic..yea most of them are program like that..as if they are getting paid six figures by Tmobile!
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If there's a local T-Mobile store, maybe you can go to them and prove the poor service that you're getting. I'm sure you'll get better responses and help with someone who's probably not a robot, lol. Try to have them help you with actually calling customer service and cancelling your contract without fees.
I can't really tell you about the call logs, but maybe you can prove the poor speeds by running speed tests. Be sure to run them at different times to show that it's not your phone, but your lack of service at your new location.
Of course, all of this can only work if there is actually a T-Mobile store really close by.
bkoon1218 said:
If there's a local T-Mobile store, maybe you can go to them and prove the poor service that you're getting. I'm sure you'll get better responses and help with someone who's probably not a robot, lol. Try to have them help you with actually calling customer service and cancelling your contract without fees.
I can't really tell you about the call logs, but maybe you can prove the poor speeds by running speed tests. Be sure to run them at different times to show that it's not your phone, but your lack of service at your new location.
Of course, all of this can only work if there is actually a T-Mobile store really close by.
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call tmobile from a landline not your cellphone
ask to be transfered to retention.. explain to them the issues you are having and tell them the phone does not work in your area. By tyhe way you dont need to icolate the call logs there system flags dropped calles for them.. So they can see how many dropped calls u have. Anyways there about the only ones that can let you out of your contract without paying the termintaion fee. Fyi it is possable to get out of your agreement without the termination fee if you can prove that the service they are providing does not work in your area.. THere is a clause for that..
raver thanks for the tip.
I'll try and see what happens. Is retention the same as costumer loyalty? cause those guys have not been that helpful about my issues.
It sucks cause I really like this phone just want a different carrier at this point.
no theres a retention department if u call and talk to cancellations.. there the last line of defense for them to try n keep you as a customer in your case since you dont have service were u live there the only ones that can let you out of your contract without etf..
No dice. Ten minutes on the phone and quote "It says in our terms and agreements that we don't provide coverage in all area so there is no way to release you from contract without ETF's"
Anyone wanna call them and tell them I'm dead?
Anyway thanks for the help and your roms do kick ass.
Just because there's a clause doesn't mean they will honor it..at the end of the day their contract are probably a thousand pages long..so they will find something to screw you over..kinda like college and the stupid fees they bring out of nowherr!
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At least stupid college fees get you some type of education all this is doing is pissing me off. There Terms and agreements are long and involved(not quite 1000 pages but close).
Actually maybe I did get some education out of this. NEVER sign a contract with a wireless carrier. It will only end up costing me the ETF. On that note let this thread die.
Your SOL regardless of coverage l.. or lack there of
NEW ATT-esque policies. They have your signed contract filed away somewhere
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ya with the att merger ya u are prob sol... id just pay the etf honestly if u can afford it...
Haha yea just pay the fee and dont deal with wireless carriers again!,good luck!
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Almost a month to the day of this post I am out of my tmobile contract. It only took being on the phone with 611 for about an hour every other day. So Fuc? You Tmobile. Sorry had to get that out. I hope the rest of you have an amazing experience with them. RANT OVER
hechoen said:
Almost a month to the day of this post I am out of my tmobile contract. It only took being on the phone with 611 for about an hour every other day. So Fuc? You Tmobile. Sorry had to get that out. I hope the rest of you have an amazing experience with them. RANT OVER
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Congrats on getting out of the contract! That was an exception to many rules and someone will probably get spoken to about it. No carrier (to my knowledge) will let you out of your contract without etf because you moved out of their coverage area, by policy. And on top of that, your contract generally includes mandatory arbitration (meaning its very difficult to take them to court, not that doing so would save you money...)
For anyone that may have a problem like this in the future, your best shot is to use your phone while roaming in one area, to make that look like the place you use it the most, more than you do while not roaming (check to make sure your carrier wont charge you roaming before doing this) for a couple of months. This costs your carrier and they will generally terminate your service without fees, or your consent for that matter, or at the very least gives you better ammo when you call. I know tmo and vzw do this, as do most other carriers that allow free domestic roaming.
On a side note, loyalty and retentions are the same department. Loyalty is the name used with customers because its a friendlier term, retentions is used internally because it a is more accurate description since you don't talk to them for being loyal. If you need to talk to them just call 611 and enter your phone number when asked to do so then say you want to cancel service, it'll take you right there (you learn some tricks when you work at a T-Mobile call center... lol)
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csstone
I'm in there coverage area which was how I was able to get out of contract. Bad tower bad signal and the kicker is I get ATT on MY phone. Service request twice. One trouble ticket and one good CSR. Bamn no more tmobile. I will be keeping the phone though. And they were nice enough to unlock it for me!
Wasn't there a lawsuit sometime ago where they can't force you to stay in a contract if you move to a new location that they don't cover?