OK - first off, I know there's a whole thread on the random shut-down issue, so my apologies for starting a new one.
(I think) my question is simple, so thought I'd get a quicker answer this way rather than tagging it at the end of the other thread...
I had my captivate (fully stock 2.2, not rooted) plugged in the other day and it had charged to 100%. While still on the charger (and powered on), I started to try to do something (don't remember if I was going to use an app or make a call or what). When I woke the phone up and started swiping to find the app I wanted to use, it suddenly went blank and the next thing I know I'm looking at the green battery symbol that shows when the phone is off. Basically, it shut down on me.
Is this the same random shut down issue others have had? I thought I had an issue before, but I think it was more of a "freeze", as opposed to a shut down.
If so, and given that I've had my phone replaced 3 times already for other reasons, would it make sense for me to try to get a different phone through the warranty? Speaking with them the last time I had an issue and got a replacement (refurb), I asked them at what point I could simply get a new phone and they said after 3 replacements. Well, now that I appear to be there, is that the route I should go down? Or, should I try my luck with yet another refurb and hope that this one is issue-free? Considering my GPS actually works on this one, I'm hesitant to play the refurb-roulette again. Are there any phones worth trying to get now that are as good as or better than the Captivate (i've read the various mixed reviews of the Inspire and Atrix) or any I should hold out for that AT&T will be getting soon?
Thanks in advance for any help/suggestions/advice you can offer!
cbasse said:
OK - first off, I know there's a whole thread on the random shut-down issue, so my apologies for starting a new one.
(I think) my question is simple, so thought I'd get a quicker answer this way rather than tagging it at the end of the other thread...
I had my captivate (fully stock 2.2, not rooted) plugged in the other day and it had charged to 100%. While still on the charger (and powered on), I started to try to do something (don't remember if I was going to use an app or make a call or what). When I woke the phone up and started swiping to find the app I wanted to use, it suddenly went blank and the next thing I know I'm looking at the green battery symbol that shows when the phone is off. Basically, it shut down on me.
Is this the same random shut down issue others have had? I thought I had an issue before, but I think it was more of a "freeze", as opposed to a shut down.
If so, and given that I've had my phone replaced 3 times already for other reasons, would it make sense for me to try to get a different phone through the warranty? Speaking with them the last time I had an issue and got a replacement (refurb), I asked them at what point I could simply get a new phone and they said after 3 replacements. Well, now that I appear to be there, is that the route I should go down? Or, should I try my luck with yet another refurb and hope that this one is issue-free? Considering my GPS actually works on this one, I'm hesitant to play the refurb-roulette again. Are there any phones worth trying to get now that are as good as or better than the Captivate (i've read the various mixed reviews of the Inspire and Atrix) or any I should hold out for that AT&T will be getting soon?
Thanks in advance for any help/suggestions/advice you can offer!
Click to expand...
Click to collapse
The way it shut down on you doesn't seem like a hardware problem.
It's actually the 1st time I hear something like this but I'm thinking maybe it got "overloaded" trying to do scan system/media and others as you were going through your phone (so basically asking more energy/ram) and it shut down to prevent a crash.
Then again I could be wrong but hopefully this gives you a bump if it's the case
cbasse said:
(I think) my question is simple, so thought I'd get a quicker answer this way rather than tagging it at the end of the other thread...
Click to expand...
Click to collapse
This is a community of users. As such, consideration has to be given not just for yourself, but for what's best for the community in general. Having multiple threads on the same issue is not best for the community. Next time think of that before being selfish and remember the second rule of internet forums: it is better to post to an existing related thread rather than start a new one. Since this will bring the existing thread to the front of the forum, there's no advantage to starting a new thread for the same thing. The first rule is to always do a search before posting. Glad you at least followed that one.
Point taken and understood...sorry for my selfish ways...
So, who do you have to know to get this moved or closed so i can post it in the other thread?
Sent using XDA App
cbasse said:
Point taken and understood...sorry for my selfish ways...
So, who do you have to know to get this moved or closed so i can post it in the other thread?
Sent using XDA App
Click to expand...
Click to collapse
Send a PM to a mod.
cbasse said:
OK - first off, I know there's a whole thread on the random shut-down issue, so my apologies for starting a new one.
(I think) my question is simple, so thought I'd get a quicker answer this way rather than tagging it at the end of the other thread...
I had my captivate (fully stock 2.2, not rooted) plugged in the other day and it had charged to 100%. While still on the charger (and powered on), I started to try to do something (don't remember if I was going to use an app or make a call or what). When I woke the phone up and started swiping to find the app I wanted to use, it suddenly went blank and the next thing I know I'm looking at the green battery symbol that shows when the phone is off. Basically, it shut down on me.
Is this the same random shut down issue others have had? I thought I had an issue before, but I think it was more of a "freeze", as opposed to a shut down.
If so, and given that I've had my phone replaced 3 times already for other reasons, would it make sense for me to try to get a different phone through the warranty? Speaking with them the last time I had an issue and got a replacement (refurb), I asked them at what point I could simply get a new phone and they said after 3 replacements. Well, now that I appear to be there, is that the route I should go down? Or, should I try my luck with yet another refurb and hope that this one is issue-free? Considering my GPS actually works on this one, I'm hesitant to play the refurb-roulette again. Are there any phones worth trying to get now that are as good as or better than the Captivate (i've read the various mixed reviews of the Inspire and Atrix) or any I should hold out for that AT&T will be getting soon?
Thanks in advance for any help/suggestions/advice you can offer!
Click to expand...
Click to collapse
I had the random shutdown issue on my first phone. A phone with the known random shutdown issue spontaneously turns itself while in standby. I kept the first phone for approximately two months while it was gradually getting more frequent shutdowns. But my phone never shut down when the screen was active, and only once when it was on the charger.
So, I don't think you have symptoms of the random shutdown issue. Perhaps you should watch it and see what happens over time.
And if it's true, your question would be out of place and not belong in the random shutdown thread. Frankly, I don't understand people here making themselves self styled forum police. They should know that it is standard forum policy on most forums that the moderators handle issues with posters, and that the proper response is to report a post if they think it is not right. The report button is the small triangle with exclamation in the upper right corner of every post, and it sends a message to a moderator of the forum.
Miami_Son said:
This is a community of users. As such, consideration has to be given not just for yourself, but for what's best for the community in general. Having multiple threads on the same issue is not best for the community. Next time think of that before being selfish and remember the second rule of internet forums: it is better to post to an existing related thread rather than start a new one. Since this will bring the existing thread to the front of the forum, there's no advantage to starting a new thread for the same thing. The first rule is to always do a search before posting. Glad you at least followed that one.
Click to expand...
Click to collapse
Great composure man
Sent from a super smooth captivate running andromeda
Related
Need to return this. I've been waiting on two fixes, and they haven't come...
1. Random Powering off (i use no setcpu, widgets, etc, i'm rooted, did a factory reset, etc).
2. GPS Fix
2a. Waiting on 2.2 Froyo could be forever on AT&T.
I'll return to my crappy iphone 3gs, until the problems on the 1st batch of phones is fixed.
main thing is the random powering off, gps, i've started to live with, but is really annoying once you become lost while driving and REALLY need directions fast w/o fumbling around on your phone.
I do love the phone.... just wish it was really reliable.
Hopefully youll be back soon.
if its just turning off randomly i'd be pretty annoyed with that as well.
I'm sorry if I'm being naive but, if it were me, I'd try bracing up the battery with a thickness or two of card stock paper to see if the problem was just a loose battery.
That would be easy and free to try and it just might solve the problem.
pmpntl said:
Need to return this. I've been waiting on two fixes, and they haven't come...
1. Random Powering off (i use no setcpu, widgets, etc, i'm rooted, did a factory reset, etc).
2. GPS Fix
2a. Waiting on 2.2 Froyo could be forever on AT&T.
I'll return to my crappy iphone 3gs, until the problems on the 1st batch of phones is fixed.
main thing is the random powering off, gps, i've started to live with, but is really annoying once you become lost while driving and REALLY need directions fast w/o fumbling around on your phone.
I do love the phone.... just wish it was really reliable.
Click to expand...
Click to collapse
I've replaced my original captivate due to random shutdowns. Since then there was no single power off problem for me.
Sent from my SAMSUNG-SGH-I897 using XDA App
The random powering off issues sound like a hardware defect you should definitely return that phone.
Sorry to go a litte off topic but how do I do a return through AT&T? I still have all the original equipment, box, return label, and everything. I'm tired of this random shut down + GPS issue as well.
michintom said:
Sorry to go a litte off topic but how do I do a return through AT&T? I still have all the original equipment, box, return label, and everything. I'm tired of this random shut down + GPS issue as well.
Click to expand...
Click to collapse
Bring everything to the store.
michintom said:
Sorry to go a litte off topic but how do I do a return through AT&T? I still have all the original equipment, box, return label, and everything. I'm tired of this random shut down + GPS issue as well.
Click to expand...
Click to collapse
I'm sorry your having probs, but I still believe this is the best phone on the market and I could never return it other than to get another one. Chances of you getting another one with the shut off issues are slim.
The GPS fix and Froyo are not far off and in my situation I can wait. I understand others rely on their GPS more than me. I just couldn't give up all this Galaxy S has to offer.
he's a troll dont answer him. What in the world is the purpose of creating threads saying, im bringing it back?
droidal said:
I'm sorry your having probs, but I still believe this is the best phone on the market and I could never return it other than to get another one. Chances of you getting another one with the shut off issues are slim.
The GPS fix and Froyo are not far off and in my situation I can wait. I understand others rely on their GPS more than me. I just couldn't give up all this Galaxy S has to offer.
Click to expand...
Click to collapse
I'm really bad with directions and the map application is great if the gps ever worked correctly. I called about 10 at&t stores and couldn't find any store that had the iphone 4 in stock. I still have till next week to return the phone. I guess I still have some time to re-think everything.
I do know that mine will freak out once in a great while and shutdown or require a battery pull but not enough for me to take it back and exchange it for an iPhone! If you really want the iPhone that bad why didn't you buy it instead? I bought the Captivate because I wanted a high end android phone and I did not want an iPhone because I am not a huge apple fan. Like if yours is shutting off daily then I would suggest return the phone and exchange it for another Captivate, my gps works fine with out any issues.
HTH,
Charlie
On my second captivate and I have experienced both of them shutting down on me. It's still not a reason for me to return this phone and that wasn't the reason I happen to be on my second one. Problem only occurred after the phone was rooted and some non market apps were installed.
If it weren't for the fact that I'd be returning to a first Gen iPhone or a Nokia E63, I'd return mine until the community developed more.
I like the hardware but I'd really like vanilla android. Even stock eclair. The GPS issues are able to be overlooked. I did it with my Fuze for the longest.
Sent from my Samsung Captivate.
BigJayDogg3 said:
If it weren't for the fact that I'd be returning to a first Gen iPhone or a Nokia E63, I'd return mine until the community developed more.
I like the hardware but I'd really like vanilla android. Even stock eclair. The GPS issues are able to be overlooked. I did it with my Fuze for the longest.
Sent from my Samsung Captivate.
Click to expand...
Click to collapse
god that fuze was just balls.
ne way, mr. troll, phone should never be locking up and requiring a battery pull. go get a new one.
EXCHANGE IT!
as of august 1st, firmware 2.1-update1 has been released. it fixed ALL of those problems! (I had the random shutoff, gps probs, and my fbook barely synced)
definitely worth the exchange and its FREE!
what
new firmware released? will i get it if i check for updates?
have i been under a fkin rock or something?
systoxity said:
what
new firmware released? will i get it if i check for updates?
have i been under a fkin rock or something?
Click to expand...
Click to collapse
apparently i've been misinformed, check my other thread and see if yours matches up
droidal said:
I'm sorry your having probs, but I still believe this is the best phone on the market and I could never return it other than to get another one. Chances of you getting another one with the shut off issues are slim.
Click to expand...
Click to collapse
I swapped mine for a replacement 3 days ago because of the random powering off issue, and this morning my new one was off when it should have been sounding an alarm to wake me up for work. I actually had to pull the battery to get it to work again. Then two hours later, while I was using it, it shut off again. It's an instant-off. The screen just suddenly goes black and it's all dead until it gets manually powered up again.
I've got three days left on my 30-day return period, so I'm anxious to call the warranty folks tonight.
weird. I have never had mine lock up.....ever.
its really hard to believe but its true. but then again I never do these so called "tweaks", I find that they tend to do more harm than good too often
My captivate had shut off randomly a few times, but every since I installed juice defender, and advanced task killer, it hasn't shut off at all.... as for GPS, that should be fixed with 2.2, but I don't use it that often, so not a huge deal for me, I say exchange, I'm sick of apple, I'm glad AT&T picked up a killer android phone!!
Sent From My Captivate
I know the issue of people's Captivates turning off by themselves has been discussed a lot and if there is a solution that is already provided, I apologize for cluttering up the forum a little more. If not, I have something that works for me and was wondering if it might be helpful for troubleshooting what the issue is/how to fix it.
For myself, it seems to be an issue when the battery is near full more than any other time. If I just unplug the phone in the morning and come back to it later it will be off. However, I often go running in the mornings. When I do, I like to listen to music and I use Grooveshark to do it. Just opening Grooveshark does not seem to fix the issue, but if music is playing (even if there is no volume) my phone does not turn itself off. I haven't played around to see if the same is true for just playing music through the regular music player, but I was wondering if perhaps accessing audio playback somehow keeps the phone alive.
Again, if there is already a known solution I'm sorry for cluttering things. Maybe I just had to search around some more...
pezx44 said:
I know the issue of people's Captivates turning off by themselves has been discussed a lot and if there is a solution that is already provided, I apologize for cluttering up the forum a little more. If not, I have something that works for me and was wondering if it might be helpful for troubleshooting what the issue is/how to fix it.
For myself, it seems to be an issue when the battery is near full more than any other time. If I just unplug the phone in the morning and come back to it later it will be off. However, I often go running in the mornings. When I do, I like to listen to music and I use Grooveshark to do it. Just opening Grooveshark does not seem to fix the issue, but if music is playing (even if there is no volume) my phone does not turn itself off. I haven't played around to see if the same is true for just playing music through the regular music player, but I was wondering if perhaps accessing audio playback somehow keeps the phone alive.
Again, if there is already a known solution I'm sorry for cluttering things. Maybe I just had to search around some more...
Click to expand...
Click to collapse
My guess is you guys have tried to overclock and your phone really didn't like it and caused some minor damage. I have heard reports from stock 2.1, 2.2 and Cognition, most of them I have talked to have tried overclocking at some point. If you haven't, maybe just faulty hardware out of the box, if you can flash stock and it still happens, take it back and exchange it.
Personally I won't be overclocking again, 200mhz is not working breaking a $500 phone. I find the lagfix isn't even needed on 2.2 stock.
I only had overclocking on my phone once in a sre build and tested it once and found it worthless to me so i disabled it.
Anyways i have never had an issue with shut downs prior to flashing ji6. Now when i leave my phone plugged in over night, on, i wake up in the morning to find it off. This has happened every day so i cant use my phone for an alarm at the moment. Otger than that ive had a few random shut downs during the day. I do want to know what the problem/solution is for the phone shutting off during the night though.
When i flashed over to ji6 i formatted sd odined jf6 then odined ji6. I did try to do tge master clear only to have it start then say FAIL! In a red box. Someone suggested i reinstall my drivers. I do plan on trying that but am getting so sick of flashing and redoing stuff i havent got aroubd to it.
Would a master clear do anything or make a difference you think since i formatted the sd?
Sent from my SAMSUNG-SGH-I897 using XDA App
designgears said:
Personally I won't be overclocking again, 200mhz is not working breaking a $500 phone. I find the lagfix isn't even needed on 2.2 stock.
Click to expand...
Click to collapse
Agree - the extra battery drain and heat buildup in the chip is not worth it... this device works pretty good with stock and/or new FS tweaks applied.
I do hope the OP gets his device recovered with Odin etc.... hopefully just a glitch that can be remedied back to stock....
I've Odin'd it back to stock but currently am running Cognition 2.2. This has been an issue from the getgo, however (maybe I should mention that I SIM unlocked it if that makes a difference). I couldn't return it because I live out of the country and didn't even receive the thing for about 40 days (gotta love Costa Rican customs). I agree that OC seems pretty pointless on this phone and I have avoided OC roms. I only thought it was interesting that running programs doesn't seem to prevent it, but for some reason playing music does seem to prevent the shutdown perhaps meaning that accessing a certain dll or something fixes the issue (I really have no idea why it works). I just thought that info might be helpful to people who understand the OS better than I if it is a consistent problem for people and if no solutions other than "return it" have been found.
Edit: Oh and DG, great work. You'd be one of those smarter than I guys I referenced...
i've never overclocked my phone and i've mostly run it without a lagfix and no matter what ROM i've used (i've been using cognition beta 1 since it came out) i've always had random shut-downs. For a while there on the stock rom it seemed to only happen when my wifi was on but now it doesn't matter. I don't have any special automation software running (task managers, tasker, ..etc). It's the single most maddening thing about this phone.
Same here... i have had my phone since launch... i had random shut downs since launch. I have had less problems now then before and i have flashed every rom that has come out including overclocking.
Sent from my SAMSUNG-SGH-I897 using XDA App
My wife's phone was never overclocked and it developed the random shut down problem about two weeks after she got it. After trying numerous things to fix the problem, some resulting in it working fine again for a few days and then starting random shut downs again, I came to the conclusion that it was definitely a defective hardware problem and had her return and exchange it. The new one is now set up exactly the same as her old one (rooted stock jf6 with the bloatware removed, side loading enabled, and market fixed) and has been running fine, with no shut downs for over two weeks.
I have been in the electronic repair business for over 25 years, and my conclusion is, the only fix is to return it and get it repaired or replaced. Nothing you can do is going to fix your defective hardware.
I had my phone for a month and it was flawless, updated to 2.2 beta and started getting random shutdowns. I replaced the phone and the new one doesn't shutdown at all on 2.2. The one I returned would shutdown at least 5-6 times per day. Again only after installing 2.2, on 2.1 it seems ok. Which could be a software issue, or just more strain on the hardware making the problem happen
Personally I think it's just bad hardware. Replace the phone.
I guess I'll have to see if there's any way of getting the hardware replaced but I don't think I'm going to be able to manage.
I just want to repeat, however, that I have tested this many many times and with numerous iterations of DG's roms as well as stock. I can guarantee a shut down soon after unplugging the phone in the morning, but I have never gotten it when I start playing music (specifically through Grooveshark - I have not tested it with the regular music player). I just think that even if it's a hardware problem, there appears to be a relationship which suggests that a software solution could prevent it (at least given my experience). I just thought it might be helpful information to people who might understand a possible relationship between the two and to see if anybody else can confirm or refute this behavior. If there is any way to trick the phone into thinking it is playing the music without actually playing it, the problem may go away for people who are experiencing it.
If anybody else can refute my observations or back them up, I would be interested to hear. Perhaps if enough people can confirm it, it may be worthwhile to investigate further. If people can refute it, I guess I'll just count myself "lucky" to have only a mildly faulty phone. Either way I'm happy with my phone. I just thought I might be able to help others out.
I actually convinced four coworkers to pick up Captivates here (our company policy is with at&t) and my boss' phone (completely stock) would randomly shut-down four or five times a day. I've been around the community since the G1 dev launch and my phone is definitely not stock but has never randomly shutdown.
I finally convinced him to return it and his new one came in today. With this many reports, it is not a user-induced problem.
+1 to everything im reading here. i tried a few software and hardware 'fixes' so to say and nothing fixed the issue for long term. sent in for a new captivate #3 yesterday. Im sorry its just got to be a hardware problem, its just to far widespread from what im seeing.
I did want to point out one fear that is starting to cross my mind. i got my 1st one off craigslist which is hilarious because im still covered by warranty. HOWEVER. after the first exchange its then 90 days on a refurb *which begs me to wonder if samsung will still honor the 1 year warranty claim*..anyways.. im really really really hoping that i dont get one that seems to last a while and has this issue start up again....because that will be the last captivate for me...obviously lol
Believe it or not, this has been working for me for a couple of days now
http://androidforums.com/captivate-...hone-shutting-off-randomly-5.html#post1572891
I called ATT and was told to call Samsung because I don't have an account. They did tell me, however, that they didn't know anything about a bad production run or anything like that or about many exchanges. Of course I take all of that with a grain of salt...
Out of curiosity, to the people that have had the shutdown issue: Did you SIM Unlock your phone? I have and I use a foreign SIM (just trying to see what is in common).
I understand that it seems to be a hardware-based issue, but there really does seem to be a correlation to software as well. If I'm told by Samsung that there was a bad production run, I'll go with it. But until then, I'm the meticulous sort and will continue testing.
I don't want to beat a dead horse though and I don't want to be one of those guys claiming some fanciful fix to something there is no fix for. I'm still doing some testing on my end. So far the music "fix" has worked for me (although I do not see it as a long term solution) and I just wanted to float it because it seems to work consistently (unfortunately you can't prove a negative). I understand, however, that others have claimed fixes that just plain don't work and so if I hear of anybody trying this and it not working for them I'll move along to focus on other possible correlations. Thanks for all the feedback so far!
Why are people blaming hardware if it is exclusively a Froyo problem?
I've never OC'ed. Learned my lesson on the Evo 4g.
The power-off problem ONLY happens on Froyo builds
Issue happens with the ODIN-packaged 2.2 and all Cognition 2.2 releases
Inexplicably, I do not have the problem with my current Froyo build based on beta 4. Previous installs of Beta4 did have the problem, just not this one.
Odd behavior on a leaked build does not mean bad hardware. Once again, I NEVER have this problem on Eclair.
There is some combination of software and/or settings that causes this.
ZoinksS2k said:
Why are people blaming hardware if it is exclusively a Froyo problem?
I've never OC'ed. Learned my lesson on the Evo 4g.
The power-off problem ONLY happens on Froyo builds
Issue happens with the ODIN-packaged 2.2 and all Cognition 2.2 releases
Inexplicably, I do not have the problem with my current Froyo build based on beta 4. Previous installs of Beta4 did have the problem, just not this one.
Odd behavior on a leaked build does not mean bad hardware. Once again, I NEVER have this problem on Eclair.
There is some combination of software and/or settings that causes this.
Click to expand...
Click to collapse
Blaming the 2.2 builds as the sole culprit is false. I have coworker who has two stock captivates. His had never had an issue, his wife is up to phone #2 and has had power issues on both.
Sent from my SAMSUNG-SGH-I897 using XDA App
It is definitely not exclusively Froyo. It has been happening to people (myself included) for a while.
I just got off the phone with Samsung (general customer support then level 2 technical support). I suggest that anybody else have the problem also call them to at least document the issue (888-987-4357 options 1-6-2-4). They said I can send it in for repairs (yeah right - like I can be away from my phone for that long!) but more importantly that they have not heard of this being a widespread problem but that probably just means that people aren't reporting it. I urge others to call in to at least let them have an idea of how widespread (or not) it is.
pezx44 said:
It is definitely not exclusively Froyo. It has been happening to people (myself included) for a while.
I just got off the phone with Samsung (general customer support then level 2 technical support). I suggest that anybody else have the problem also call them to at least document the issue (888-987-4357 options 1-6-2-4). They said I can send it in for repairs (yeah right - like I can be away from my phone for that long!) but more importantly that they have not heard of this being a widespread problem but that probably just means that people aren't reporting it. I urge others to call in to at least let them have an idea of how widespread (or not) it is.
Click to expand...
Click to collapse
Hmm im pretty sure i just got them yesterday HOWEVER they also sent me to their android support team *wha? really?* pretty much the same level of service but they made sure i was on the newest ota and had me try it for a day and said they would call back after 24 hours to check if the issue persisted.
Why did they tell you to send it in for repairs thou? this is going to be my 3rd and each time they send out the new one FIRST and i rma the bad one back in the box. only reason i havent been so when i have to go through this process
bamonkey said:
I did want to point out one fear that is starting to cross my mind. i got my 1st one off craigslist which is hilarious because im still covered by warranty. HOWEVER. after the first exchange its then 90 days on a refurb *which begs me to wonder if samsung will still honor the 1 year warranty claim*..anyways.. im really really really hoping that i dont get one that seems to last a while and has this issue start up again....because that will be the last captivate for me...obviously lol
Click to expand...
Click to collapse
If you bought a new phone from AT&T, the warranty is 1 year. During this one year, you can have the warranty replacement (refurbs) as many time as you want and your warranty stays as the original (counted from the day you purchased your phone).
If you bought a refurb phone from AT&T, the warranty is 90 days.
bamonkey said:
Hmm im pretty sure i just got them yesterday HOWEVER they also sent me to their android support team *wha? really?* pretty much the same level of service but they made sure i was on the newest ota and had me try it for a day and said they would call back after 24 hours to check if the issue persisted.
Why did they tell you to send it in for repairs thou? this is going to be my 3rd and each time they send out the new one FIRST and i rma the bad one back in the box. only reason i havent been so when i have to go through this process
Click to expand...
Click to collapse
If I lived in the states I probably would have pushed for that myself. Unfortunately getting things shipped to/from me where I live costs money plus customs delays so I'm sort of resigned to the fact that I'm stuck with this handset for now. I was hoping I could just bust into an ATT store and get it exchanged but it doesn't look like that's an option. Calling Samsung was more to just document it with them. I'm glad you have had better luck.
3rd you say though? Has it been the same issue with each?
I wanted to see if I can post something without getting ridiculed. I know that I should probably just put up with the few crashes that are happening, cause its the greatest phone in the world, puts my previous iPhone3GS to absolute shame, and I LOVED that Phone, and turns out I like showstock too . I usually keep things /prefer stock all the way just rooted but I couldnt be and be at 2.3.6. I want to get some clarification on couplethings.
I am on my second ATT SGS2. First one had a GPS issue. Tried everything and finally convinced ATT warranty that the problem was hardware. They said they would advance replace the handset. So I got it back to stock in every way except the flash counter,this was in December so long before I was aware of mobile odin. Flash counter was at about 12 when I was done trying different ROMs,mostly just try to get the GPS to work. Has anyone ever heard of someone getting charged on a return phone that had a flash counter above stock? Ill update, I seriously doubt I have anything to worry about but, just wondered.
My real question, does everyones SGH-I777 crash on occasion? If so how often? I so happy with the current code that is running on the phone with the exception that it sometimes sleeps and wont wake up, and sometimes it just plain crashes hard, locks up and has to be hard rebooted. Usually this happens about 1 time a day each the lockup and the forever sleep. I wiped before installing current rom and any before that. The only reason I am not stock is cause I wanted the CKK6, 2.3.6 update to work and to keep root privaledges, but also needed my wifi cause ATT is throttling me down to dial up speeds when I reach 2GB. So wrong. Anyway thats another thread.
Anyway I loaded shostock with siyah kernel 2.6.35.14. after wiped everything including both caches. The GPS is solid now, phone is fast, battery is egh, I keep a charger with me... but it crashes hard from one to three times a day. Locks up playing tunes, or wont wake up with out being plugged in or rebooted by holding down the power button, screen blank whole time. Do I have another defective handset or should I just go back to 2.3.4 and UKH7 or should I just deal with the crashes and should get my ass chewn out for the next 10 posts for banned or asking an absolutely ridiculous, moronic, long winded question?
Thanks for the hours of fun all you code writing types.
Oops I knew I was gonna screw it up and get hazed!!!
I knew Id screw it up. I was so nervous about posting on this site.. lol. I meant to post this in the AT&T Samsung Galaxy S2 Q & A forum and it ended up in this one some how. It does not appear that I can move it to where it should be, so maybe someone will have an answer here, or maybe I will get my head torn off, or maybe one of the nice moderators can move it for me.... Thanks in advance.
Hi, I just switched from Iphone 3GS to galaxy note and I regretted this decision. I really like android but there are a few issues on my note. I bought a note a month ago and........
- Phone randomly shut down and had to do battery pull
- Failed to detect sim card sometimes (simcard is new)
- Sometimes battery drop at least 40% or more in one second (Should have taken more screen shots on that) Battery last for 8 hours only and phone stays in my bag from 9am to around 4pm (not in use)
- Screen issue (Black colour not even on videos photos and it is VERY noticeable)
- Sometimes freeze for 30 seconds whenever I open ANY application or surfing web
So I am sending the device back and with these many faults they refuse to replace it. They told me they will repair it but I doubt they can bring it back to 100%.
I need some advice, or has anyone else experience these many faults on their note? I am really unlucky. SIGH
You probably have a bad batch. Mine is working fine and dandy. Either get a refund and purchase a new one or get some other phone if you really hate the Note.
Sent from my GT-N7000 using Tapatalk 2 Beta-2
I really liked the NOTE. I will not switch to another phone. The problem is that Mobiciti after knowing that I have these issues, they won't refund or replace, they will only repair it for 30 business days!!!!
Were u on stock firmware? If yes, ask for a replacement......those assholes wont be able to fix it!
Yes, everything is stock. I've only install a few games, viber and whatsapp and a few other entertainment apps.
I called, emailed and called to ask for a replacement but they keep telling me they won't replace it, they can only repair it. I did tell them that I am 100% positive that they won't be able to fix everything and I have to waste money for postage fee sending it again and again and still they refuse.
I won't be making any purchase from Mobiciti anymore. Service is not good.
network usually will give you 14-28 days for a swap of a handset since you got it after that you just have to read the fine print. Check also your manufacturers warranty.
I know but I contacted them within the period and they told me that they won't replace it.
I would recommend reading all your T&C's and try to shoot them down.
Thank you guys, I will first wait till they done analyzing the issue then go from there. So has anyone ever experience one of these issue?
Well I don't have the Note, but I would try do do a factory reset and a few charge/discharge cycles before turning it in.
Sent from my GT-I9100 using xda premium
That is probably the most hilarious battery drop i have ever seen.
You have no country listed but i assume from the provider, you come from the land down under. I know for a fact that Australia has very strict and specific laws when it comes to merchandise, regardless of where it was purchased. It seems to me that Mobi is making an issue out of the usage but at the very least you should be able to do a device swap. I would go into the store and fight with them...
Definitely you got a faulty device. No big deal, your replacement should work fine.
Sent from my LG-P999 using xda premium
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
Sorry bout the wrong thread posting.
Yes I am from Australia.
I hope they will replace it for me. I couldn't go to the story because I am working in Melbourne and Mobiciti store is in Queensland.
I will keep everyone updated how it goes.
Sent my phone in and currently waiting for their reply.
Hi guys,
Finally an update after 3 weeks sending in the device.
Mobicity refuse to replace the device, in fact, they are looking for a suitable OS for my Note.
I don't understand why are they doing this.
Looking for a suitable OS means my device is not behaving normally and that means it is defective. Shouldn't they be replacing it instead of looking for another OS which is 90% of the time doesn't fix the issue.
I am really not satisfied with Mobicity and won't be trading with them anymore.
What do you think guys? Anyone agree with what I think?
I have to post a serious "thank you!" to all the people who take the time to come here and help people like me.
Friday I rooted my HTC ONE S. Saturday I installed a new ROM (Miui) and had issues with the WiFi. Long story short, I installed 2 other ROMs and had the same issue. During the day, I somehow (stupid, I know) managed to completely erase everything on my phone - ROM and all. I tried for hours to read everything here that I could and fix it. At one point, I was certain I'd have to just go get a new phone because I had obviously completely screwed mine. But it's hard for me to just give up on a challenge.
During this process, I never had to register here and never had to post a question - search feature is great. Then last night, I finally got it working again. Not only that, but my phone works better now than before I rooted it. It's smoother, faster, more useful. Plus, ever since I got the phone, it's always had a hard time connecting to my home wifi. Now it doesn't.
The point to all of this is that if it weren't for all of you knowledgeable folks coming here and answering questions of people like me, then people like me would be in a lot of trouble and would have to settle for an otherwise bland Android experience.
So -- thanks to all of you!
david251 said:
I have to post a serious "thank you!" to all the people who take the time to come here and help people like me.
Friday I rooted my HTC ONE S. Saturday I installed a new ROM (Miui) and had issues with the WiFi. Long story short, I installed 2 other ROMs and had the same issue. During the day, I somehow (stupid, I know) managed to completely erase everything on my phone - ROM and all. I tried for hours to read everything here that I could and fix it. At one point, I was certain I'd have to just go get a new phone because I had obviously completely screwed mine. But it's hard for me to just give up on a challenge.
During this process, I never had to register here and never had to post a question - search feature is great. Then last night, I finally got it working again. Not only that, but my phone works better now than before I rooted it. It's smoother, faster, more useful. Plus, ever since I got the phone, it's always had a hard time connecting to my home wifi. Now it doesn't.
The point to all of this is that if it weren't for all of you knowledgeable folks coming here and answering questions of people like me, then people like me would be in a lot of trouble and would have to settle for an otherwise bland Android experience.
So -- thanks to all of you!
Click to expand...
Click to collapse
I agree with you completely but not that they want their names mentioned, it would not hurt to mention them or the ones you remember or hit their thanks button cuz I too have had the greatest help by many members but 2 in my case of rooting for almost a week and a half.
Since you're new, here's a friendly tip. You don't need to make a thread with thanks. You can just the thanks button and help others wherever possible.
No "Thank you"-Threads. Use Thanks-Button individually then the ppl that helped you know that they did