Hello everyone,
I got my Captivate yesterday shipped from letstalk.com. Everything with it has been working well, except I don't get a data connection with it at all, except WiFi.
As instructed by the sticker on the box the sim I am using is from my old phone, a Samsung SGH-A707 flip phone. The sim is a little over two years old. When the sim is in that phone, I get a 3G icon immediately.
I have tried turning the phone off, leaving it for several minutes, turning it back on again. Also removing the battery.
When I go to Settings, Wireless and Networks, Mobile Networks, Access Point Names, I see ATT WAP listed. I have tried adding another Access Point Network based on settings seen elsewhere in this forum which differed slightly by specifying a username and password, and not having the proxy and port set. But selecting this other APN has no change.
When I go to Network Operators all I see is an unselectable 'Default Setup' item. Others have reported seeing network connection information there, can anyone confirm on their Captivate?
Checking or unchecking 'Data roaming' does not seem to have any effect.
Under Settings, About Phone, Status the Mobile Network Type is listed as 'HSDPA' but Mobile Network State is 'Disconnected'.
LetsTalk are sending me a new SIM to try, but since I get a 3G connection on my old phone my suspicion is that this is a phone problem.
Does anyone have any other ideas though? Any help would be much appreciated.
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
radi0chik said:
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
Click to expand...
Click to collapse
Yeah it shows AT&T under Network.
Nope, not in airplane mode, but thanks for checking, I'd rather you'd assume I was stupid than not ask me the question!
YellowGTO said:
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
Click to expand...
Click to collapse
It is a 3G sim, at least that's what it is labeled as. Like I said I (apparently) got a 3G signal on my old phone. And a new sim is on the way.
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
labbu63 said:
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
Click to expand...
Click to collapse
That's the one, flames and 3G.
jiayi345 said:
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
Click to expand...
Click to collapse
Great, that gives me some hope the new sim that is on the way could fix it, thanks!
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Did you find a solution for this? I'm having the exact same problem with my Captivate. No 3G icon and no packet data connection or mms. When I try to go to a page it immediately gives me the "not found: check your data connection" page, and when I try to send a mms, the 3G icon appears like if it was trying to connect and send it and then disappears when the message fails to send.
I just updated to 2.2 today and I no longer have 3G as well.
just an FYI as long as wifi is turned on you will not see the 3g icon.
I have noticed that when you turn wifi off you generally will not see the 3g icon until you do something with the phone that requires data connections
Turn off wifi and try opening a website via browser...the 3G icon should pop-up automatically at that point
scottlinux said:
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Click to expand...
Click to collapse
Hello sir, I tried this and now i have 3G(icon popped up and internet/mms works) but am i incurring roaming charges?
For me even that's not working, I think my stupid phone is broken.
When I got a refub'ed Captivate for my partner via AT&T online store since it was only $49, I followed the instructions that came on the box, and everything worked except no 3G/data. So thinking that it might be because of a refurb'ed unit, I called AT&T. They told me to bring it into a corp office store. Fortunately, there's one right down the street from me. I took it in, they fiddled with it for about an hour, including swapping 3 different SIMs, and told me that it was a defective phone. I asked then how do I get a replacement. The rep told me to contact cust service for them to ship a replacement out and it'll include instruction to ship the defective one back since they can't replace refurb unit there at the store. So I went out to my car, called the cust service. The cust service rep told me that I have to send the defective one in first before they'll send me a replacement. I got angry and I went right back in the store, grabbed the rep that was helping me out and told him to please talk to the cust service rep to work things out because I'm not leaving the store until it's resolved. So they talked on the phone for about another 30 min. Then they hung up. The rep fiddled with it for another min, then handed me the phone and the 3G/data was working. Appearantly it was the way that the phone was registered with the system, something was out of whack and 3G/data was not available for that phone line. I then recalled that when I ordered the phone from AT&T, I got an email with instructions that I had to follow, which I did, then I followed the instructions that came with the box. I didn't think much at the time, but it seems like the instruction was telling to do the same thing as the email's instruction was except it was via a slightly different way. So I think I might have inadvertly register the phone twice. In any case, when that happens, 3G/data is not available and yet, the reps checking in the system found the account was setup correctly with the proper plans, changed plans, swapped SIMs, and came to the conclusion of defective phone when the phone was perfectly fine. I don't know if this will help any one. But if your phone is not flashed or rooted, you might want to have AT&T check your account and phone registration.
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
you just replied to a thread 5 months dead..
Thank you for updating.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Click to expand...
Click to collapse
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
TRusselo said:
you just replied to a thread 5 months dead..
Click to expand...
Click to collapse
...and, it looks like someone found it useful.. Five months, or five days, or five minutes.. If it isn't helping, why say anything at all?
roguegrl said:
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
Click to expand...
Click to collapse
Hey Guys ok so i am with Rogers in Toronto...I flashed it to stock but have flashed it using AT&T stock (Dont ask why) and now i am unable to use my data... Any help would be greatly appreciated...i am able to use my phone with no issues....
Got my 3G back.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
Dude, thank you so much !
The basic problem is as follows:
I've got a Nexus 6p on which I dirty flashed an 8.1 update (27 Feb 2018) of ABC Rom over an earlier 8.1 version (01 Jan 2018) of ABC Rom. After that, the issues began. At boot, I'd be on 3g and if I toggled airplane mode off and then on, I could get LTE for about 10 seconds. However, it would then drop back to 3g. It's probably worth noting that my cellular provider is Verizon.
I tried everything that I could think of and/or learn via the google. Such as:
Wipe system, data, cache, and dalvic
Revert to stock
Install different/older radio images
Changed SIM (although still Verizon)
... nothing worked. I've read about people manually configuring their APNs. However, I've got a Verizon SIM, so that option does not exist... as far as I can tell.
I've identified a crappy work-around that allows me to get a stable LTE connection as follows:
Open the Phone's Testing Settings by dialing: *#*#4636#*#*
Tap "Phone Information"
Scroll down and set the "VoLTE Provisioned" toggle to the "on" position.
Then, toggle airplane mode on and off.
However, the reason I've described this as crappy is that doing this results in my phone being unable to make or receive calls. Whenever I try to make a call with VoLTE Provisioned, the call fails and reports "Server Error". Consequently, I generally just deal with the phone working in 3G. On the up side, this work-around does demonstrate that LTE is still possible... with the right configuration. Although, it would be nice if I could get both LTE and phone working vs just one or the other.
I came across this post suggesting that a possible solution is to boot the phone up with a non-Verizon SIM, power it off, and then boot it up again with the Verizon SIM. I'm not sure how this fixes the issue. However, before I go buy a $30 SIM in the hopes that it will fix my issue, I figured I'd make this post and see if anyone has any other ideas how I might correct this.
Any ideas are appreciated.
[email protected]
So after a few months of using 3g, I got my hands on brand new AT&T SIM card. (For what it's worth, it hadn't even been provisioned yet). I went ahead and boot the phone with this new sim card. (I also reset the new APN settings to the default, although it probably didn't do much). After powering the phone down and putting the Verizon Sim back in, I've got my LTE back and all is good.
I'm on Sprint and was never able to make or receive calls regardless of Network settings in the easily accessible options menu after flashing the P Preview.
The following fixed my issue. You can access this menu without downloading an app but I forget how so it's easier to just download the free app https://play.google.com/store/apps/details?id=com.xsquarestudio.forcelte
I had my network mode set to LTE/CDMA when first using this app, and somewhere in the middle I changed it to CDMA but I'm not sure how much that impacted the actual fix.
These were my steps. I'm not responsible for any damage this may cause to your device as I'm not sure if messing with these settings is foolproof or not.
First, opened previously linked app "Force LTE" then under "Set Preferred Network Type" I changed to CDMA only. Enabled/disabled airplane mode. This seemed to do nothing as LTE was still showing in statusbar.
I then chose CDMA auto (PRL), airplane mode on/off, didn't seem to do much either. LTE still showed in statusbar and couldn't make calls. Also "Voice Network Type" showed "Emergency Calls only" inside the app.
I then chose the 3 dot menu and chose "select radio band". I changed that to United States, without resolving problem. Then selected "Cellular 800" and this may have solved the problem, but I continued on and selected PCS, fiddled with some settings in Phones settings menu. Was finally able to receive calls and my signal indicator showed 3G. In app Voice Network Type was listed as 1xRtt. I decided to select radio band once more and chose Class 10.
Calls were still functioning fine. So I went into Main settings menu and changed mobile network from CDMA to LTE/CDMA. LTE kicked in and calls still work!
Again, these settings may only work for Sprint hence the PCS Network option, and I believe Sprint may utilize the 800mhz frequency. The app might show you different options depending on your carrier. I don't know.
Anyway, fully functioning! Woohoo!!
Android P cannot make calls
I found an easier way
1. Remove your sim card from your phone, and turn off phone
2. Insert a different Sim from anywhere and restart the phone.
3. Try using the phone to make calls
4. Turn off the phone and remove the Sim card
5. Insert the main sim card( your original Sim card) and restart your phone
6. After start allow the phone to automatically reconfigure your network
This method worked for me. Hope it helps someone out there
fidelnelson said:
I found an easier way
1. Remove your sim card from your phone, and turn off phone
2. Insert a different Sim from anywhere and restart the phone.
3. Try using the phone to make calls
4. Turn off the phone and remove the Sim card
5. Insert the main sim card( your original Sim card) and restart your phone
6. After start allow the phone to automatically reconfigure your network
This method worked for me. Hope it helps someone out there
Click to expand...
Click to collapse
Thanks, somewhat easier if ya have an extra sim.
Hello!
I have this s10e from Verizon and it is network unlock (I talked to Verizon to confirm this), well I bought it new and as soon as I turn it on, it started to upgrade to Android 11. All the update went without any issue, anyway when update was completed. I inserted my SIM card and I did not connect to the mobile network. I went to settings and open connections > Mobile networks change from Global to LTE/GSM/UMTS and manual to select the network. Network selected and I got the message "Can't register on the network" , I try again and it connects but after some minutes it lost the signal and got the message "Unable to connect, try later"
I have try several options, all with the same result, it connects for a while then it lost the connection and it won't reconnect until I try it manually...
These is what I have tried (not ordered in the way I tried them)
- Network Reset (including APN reset to default)
- Manually select the network (I go from Global to LTE/GSM/UMTS and backwards)
- Pull out the SIM, turn off the cell, insert SIM turn it on. When phone turns on sometimes it connects immediately to the mobile network but after it completes the initialization, the cell disconects.
- Erase the cache from the Phone app.
- Wipe cache
- Factory reset
I know it is not the phone because I have a Verizon SIM card and when I inserted it, the cell works flawless, actually since I'm out of USA, the cell connects to the same mobile network (on roaming) I'm trying to use with my SIM card. So I was thinking of downgrade to Android 11 but I found some threads where they reported the same issue (with Android 10) but no solution or they pointed to the workarounds I already tried so I don't think it is an Android 11 bug.
Does anyone knows something about this? any workaround?
Thank you!!
Borrego97 said:
Hello!
I have this s10e from Verizon and it is network unlock (I talked to Verizon to confirm this), well I bought it new and as soon as I turn it on, it started to upgrade to Android 11. All the update went without any issue, anyway when update was completed. I inserted my SIM card and I did not connect to the mobile network. I went to settings and open connections > Mobile networks change from Global to LTE/GSM/UMTS and manual to select the network. Network selected and I got the message "Can't register on the network" , I try again and it connects but after some minutes it lost the signal and got the message "Unable to connect, try later"
I have try several options, all with the same result, it connects for a while then it lost the connection and it won't reconnect until I try it manually...
These is what I have tried (not ordered in the way I tried them)
- Network Reset (including APN reset to default)
- Manually select the network (I go from Global to LTE/GSM/UMTS and backwards)
- Pull out the SIM, turn off the cell, insert SIM turn it on. When phone turns on sometimes it connects immediately to the mobile network but after it completes the initialization, the cell disconects.
- Erase the cache from the Phone app.
- Wipe cache
- Factory reset
I know it is not the phone because I have a Verizon SIM card and when I inserted it, the cell works flawless, actually since I'm out of USA, the cell connects to the same mobile network (on roaming) I'm trying to use with my SIM card. So I was thinking of downgrade to Android 11 but I found some threads where they reported the same issue (with Android 10) but no solution or they pointed to the workarounds I already tried so I don't think it is an Android 11 bug.
Does anyone knows something about this? any workaround?
Thank you!!
Click to expand...
Click to collapse
Just guessing as your have already tried many things.
Maybe you still have Verizon CSC installed what works fine with the Verizon SIM card, but leads to unstable mobile connection with another SIM card.
To check, download unbranded firmware for your region and flash it with Odin on PC via USB cable to your phone.
Use the CSC file ... Not the Home_CSC. This will wipe your data.
How this will help.
It_ler said:
Just guessing as your have already tried many things.
Maybe you still have Verizon CSC installed what works fine with the Verizon SIM card, but leads to unstable mobile connection with another SIM card.
To check, download unbranded firmware for your region and flash it with Odin on PC via USB cable to your phone.
Use the CSC file ... Not the Home_CSC. This will wipe your data.
How this will help.
Click to expand...
Click to collapse
Thank you It_ler! I will give it a try!