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Some of us are having problems with our Captivate randomly shutting down. AT&T technical support thinks it could be apps that we've installed. Could they be right? My replacement device didn't start shutting down again after 3-4 days of owning it. By that time, I have already installed some favorite apps. Here's my list. Let's compare and figure this out. It's just a theory. Can't hurt.
<<<< OMG! While typing this new thread to turn on my phone so I can see the list of apps I have installed, MY PHONE TURNED OFF ON ME! WHAT THE...!!! >>> Anyway...
Apps installed:
-SMS Back Up and Restore
-Yahoo! Mail for Android
-Adobe Reader
-XDA-Developers
-Market History Manager
-Speedtest.net
-Google Maps
Mine never did it until I set advanced tag killer to harsh every half hour. I watered down the harshness a little bit and it hasn't shut off since
Sent from my SAMSUNG-SGH-I897 using XDA App
Theres a thread in the vibrant section that's about the same problem and it happens after 3 days could try there
Sent from my Nexus One using XDA App
Thanks. I just posted on an existing thread over there. I will do a hardware master reset later and observe again the next 3-4 days. Samsung gave me the directions. (Hold the volume up and down plus the power button, all 3 buttons for 15 seconds, etc.)
most are saying that its bad RAM/memory and exchanging the handset fixed all the problems
andy2na said:
most are saying that its bad RAM/memory and exchanging the handset fixed all the problems
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Click to collapse
Is there a memtest type application for android? Bad memory would make sense, but so would a number of other theories.
Ur welcome hope it helps and u get it figured out
Sent from my Nexus One using XDA App
RexEscape said:
Thanks. I just posted on an existing thread over there. I will do a hardware master reset later and observe again the next 3-4 days. Samsung gave me the directions. (Hold the volume up and down plus the power button, all 3 buttons for 15 seconds, etc.)
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Click to collapse
Yeah, that's their answer for all problems, big and small. I'm sure in some cases it's valid, but the reset is used more as a "what the hell' reply rather than a knowledge-based solution.
Jack45 said:
Yeah, that's their answer for all problems, big and small. I'm sure in some cases it's valid, but the reset is used more as a "what the hell' reply rather than a knowledge-based solution.
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Click to collapse
...which I agree to some point. Some users just end up loading crap on devices which screws things up (some of the apps mentioned above might be crap, or not, not sure, it's only a theory. Of course, a perfect device is a unit that can withstand ANY apps you feed to it. But we don't have THE perfect device (yet, or ever).
I will do the hardware master reset in a few minutes and not load anything for 3-4 days (but I will enter my Gmail account and let it sync with my Contacts, Calendar, and Email, but that's it...for now).
RexEscape said:
...which I agree to some point. Some users just end up loading crap on devices which screws things up (some of the apps mentioned above might be crap, or not, not sure, it's only a theory. Of course, a perfect device is a unit that can withstand ANY apps you feed to it. But we don't have THE perfect device (yet, or ever).
I will do the hardware master reset in a few minutes and not load anything for 3-4 days (but I will enter my Gmail account and let it sync with my Contacts, Calendar, and Email, but that's it...for now).
Click to expand...
Click to collapse
What steers me away from the app theory is that there have been several posts indicating that the random shutdowns have occurred with a stock device. No apps downloaded / installed.
I don't have an answer except to say that the master reset can't hurt. Realistically, though, if you go a few days without a shutdown don't sit back and smile like the Cheshire Cat. Sometimes the shutdowns occur weeks into ownership. I'm not being negative, just realistic.
I wish you well.
Jack45 said:
What steers me away from the app theory is that there have been several posts indicating that the random shutdowns have occurred with a stock device. No apps downloaded / installed.
I don't have an answer except to say that the master reset can't hurt. Realistically, though, if you go a few days without a shutdown don't sit back and smile like the Cheshire Cat. Sometimes the shutdowns occur weeks into ownership. I'm not being negative, just realistic.
I wish you well.
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Click to collapse
Agreed. Like I said, this is my second device and the shutdowns didn't start until 3-4 days after ownership on both devices. The reality (for me) is that the Captivate isn't so great after all after two devices already (sorry to say) but I'm not going to give up just yet. I have until the 31st to decide whether I will continue this 30-day early upgrade trial or take it back and continue to use my HTC Fuze and just let my contract expire (in October). If I take it back, come October, I will decide whether I will stay with AT&T and take on another (hopefully bug-free) Captivate, or move to Verizon and check out their Android phones -- HTC and Motorola devices!
I just did a hardware master reset. It isn't exactly a hardware master reset like the tech guy described it. He gave me the directions to "delete user data". It deleted the apps that I have downloaded from the Market, and other things. I don't know what else. However, when it booted up again, I noticed my settings and widgets are still there. My homescreen was still customized the way I had it. So, it's not a total master reset. The software Factory Reset isn't also a total (software) reset. I did that and found some folders left in my internal memory (not my external MicroSD) from the previous working session. Hmm..
my captivate started to shutdown about five days ago. it's been doing it once a day, always in the morning. i wonder if it has something to do with the power management. the phone is always charged overnight and the shutdowns always seem to happen about an hour or so after i unplug it from the charger.
the one day it didn't shut down, i noticed that the lock screen was unresponsive (ie i couldn't unlock the phone) and i ended up having to power down the phone anyway.
vksf01 said:
my captivate started to shutdown about five days ago. it's been doing it once a day, always in the morning. i wonder if it has something to do with the power management. the phone is always charged overnight and the shutdowns always seem to happen about an hour or so after i unplug it from the charger.
the one day it didn't shut down, i noticed that the lock screen was unresponsive (ie i couldn't unlock the phone) and i ended up having to power down the phone anyway.
Click to expand...
Click to collapse
exactly how it happens on mine.
i'll see what happens over the rest of the week and then try the master reset. if it still happens, i'm going to return this for another one. unfortunately, i've had it for over 30 days.
vksf01 said:
i'll see what happens over the rest of the week and then try the master reset. if it still happens, i'm going to return this for another one. unfortunately, i've had it for over 30 days.
Click to expand...
Click to collapse
Even after 30 days, you will still be able to return it (maybe to Samsung) for repair or a replacement. Good luck.
vksf01 said:
my captivate started to shutdown about five days ago. it's been doing it once a day, always in the morning. i wonder if it has something to do with the power management. the phone is always charged overnight and the shutdowns always seem to happen about an hour or so after i unplug it from the charger.
the one day it didn't shut down, i noticed that the lock screen was unresponsive (ie i couldn't unlock the phone) and i ended up having to power down the phone anyway.
Click to expand...
Click to collapse
Mine has shut down twice, and I've only had it for 12 days. As you described, it happened both times in the morning, following a recharge.
I had to remove and replace the battery to get it to turn back on, is that the same thing that happened to you? I mean to say, did you have to remove and replace the battery to get it to work again?
The two Captivates I've owned (and returned due to a combination of GPS and Random Shut Downs) have shut down on me even in the middle of the day (not only in the morning after recharging for the night). It shut down on me while getting my afternoon coffee. I was showing the phone to the Barista, set the phone down on the counter to pay, picked it up, walked back to my office and just when I'm about to wake it up, it does the bootup. It also shut down on me at night while walking in the dark. I noticed my pocket lit up. I pulled out my phone and I saw the Shut Down screen as if you had pressed and held the power button (but nothing else was in my pocket that could have pressed the button!).
Random, I tell ya. Random.
pmpntl said:
exactly how it happens on mine.
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Click to collapse
Larry202br said:
Mine has shut down twice, and I've only had it for 12 days. As you described, it happened both times in the morning, following a recharge.
I had to remove and replace the battery to get it to turn back on, is that the same thing that happened to you? I mean to say, did you have to remove and replace the battery to get it to work again?
Click to expand...
Click to collapse
no, i just turned it back on using the power button.
I just wanted to chime in to say that I am having the same problem. Random shutdowns, not necessarily related to charging. Often they are in the morning however. For me it has been happening a few times a day. Likewise, it seems to have not happened at first, but began a few days ago (I have owned the phone about 2 weeks.)
Are you guys rooted? I have tried unrooting to see if that matters. I don't know why it would, but perhaps...
Hello all,
I'm encountering a very unusual situation with my Captivate. I use my phone as my alarm clock, etc and I leave it charging overnight since that's, well, the most convenient time to leave it charging.
This weird trend developed over the last three nights; my phone would strangely shut down over night once it was fully charged. Now, what is even weirder is that when I wake up and notice it is off I can't even turn it back on by using the power button. I have to remove the back of the phone, remove the battery, re-insert and only then will my phone turn on. Over this time period I have not updated anything or made any changes to my phone's settings. It's just.... happened.... which is what I find to be very puzzling.
Any ideas? Thoughts?
Thanks!
This question has been posted a million times before. Please use search!
But regarding your question, that is a widely known problem for older captivates out there and your better off just getting a replacement from att.
Here is a huge thread just on that particular problem
http://forum.xda-developers.com/showthread.php?t=884289
noside12123 said:
This question has been posted a million times before. Please use search!
But regarding your question, that is a widely known problem for older captivates out there and your better off just getting a replacement from att.
Here is a huge thread just on that particular problem
http://forum.xda-developers.com/showthread.php?t=884289
Click to expand...
Click to collapse
Thanks,
Although my issue is that I am with Rogers in Canada and the day Robbers takes customer service seriously I'm going out and buying a lottery ticket!
The other problem too is that the only way to turn my phone on is to PULL THE BATTERY out first, I can't just turn it back on by hitting power.
I had Rogers replace mine for the random shutdown problem.
Sent from my SAMSUNG-SGH-I896 using XDA App
Download the app Load Monitor that app will keep it awake without really draining any battery, set it for monitoring, every 5 minutes....my phone use to shut down every at least 20 times a day or more, now never....
NewbDroid said:
The other problem too is that the only way to turn my phone on is to PULL THE BATTERY out first, I can't just turn it back on by hitting power.
Click to expand...
Click to collapse
Had the same problem with my random shutdowns. Replacement was the only fix.
NewbDroid said:
the day Robbers takes customer service seriously I'm going out and buying a lottery ticket!
Click to expand...
Click to collapse
Actually, Rogers is pretty good with replacements if your phone is under warranty, I had both my old HTC Dreams replaced without question due to a bad e911 update and the other due to the slide out keyboard being slightly misaligned when in the closed position.
Rogers isn't all that bad when compared to Bell and Telus, they're the better carrier of the 3 when it comes to customer service, even though people seem to hate on them a lot.
One thing I should probably clarify is that the shutdowns only happen when I am plugged in to the charger overnight. When I'm not plugged in my phone doesn't shutdown randomly, which is why I am so confused.
I do have Captivate Keep Alive installed but it does Nothing for when you're plugged in.
Ideas? Thank for everyone's help so far!
Sent from my SAMSUNG-SGH-I897 using XDA App
NewbDroid said:
One thing I should probably clarify is that the shutdowns only happen when I am plugged in to the charger overnight. When I'm not plugged in my phone doesn't shutdown randomly, which is why I am so confused.
I do have Captivate Keep Alive installed but it does Nothing for when you're plugged in.
Ideas? Thank for everyone's help so far!
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
I would get a replacement.
My fiance is having problems with her phone randomly rebooting. I just updated it to the most recent firmware update, so that shouldn't be the problem, but something obviously is. She wasn't getting much out of her battery life either, usually only a couple hours or so.
What can I do about it to keep her from spending money we don't have on a new phone, other than root it? She won't let me root it and set it up like mine, mostly because she's stubborn.
tatonka_hero said:
My fiance is having problems with her phone randomly rebooting. I just updated it to the most recent firmware update, so that shouldn't be the problem, but something obviously is. She wasn't getting much out of her battery life either, usually only a couple hours or so.
What can I do about it to keep her from spending money we don't have on a new phone, other than root it? She won't let me root it and set it up like mine, mostly because she's stubborn.
Click to expand...
Click to collapse
root it when shes asleep or explain the firmware update broke her phone blame it on the software and youre never at fault
JKILO said:
root it when shes asleep or explain the firmware update broke her phone blame it on the software and youre never at fault
Click to expand...
Click to collapse
haha, i wish that would work.
Trade her phones tell her you unrooted your phone so she could have it and the root hers. Just an Idea
It looks like she's even got to pull the battery to get the thing to start back up when it shuts down. The charging port seems loose to me, but it charges the battery just fine so I'm not sure that's part of the problem.
tatonka_hero said:
It looks like she's even got to pull the battery to get the thing to start back up when it shuts down. The charging port seems loose to me, but it charges the battery just fine so I'm not sure that's part of the problem.
Click to expand...
Click to collapse
Try a different micro usb cable.
VICODAN said:
Try a different micro usb cable.
Click to expand...
Click to collapse
I did. It still felt loose even using my cable, which doesn't feel loose in my phone.
She won't want to go through the hassle of talking to tech support to get a new phone, and they'll try to make her take it to a repair center
I put her battery in my phone for the day, and it just shut down, so that was part of the problem.
She said her phone was still dead in like 4 hours today, and that was using my battery which I've had very good luck with.
I think she uses her phone a LOT for facebook and texting, but 4 hours still seems awfully short for battery life
tatonka_hero said:
I put her battery in my phone for the day, and it just shut down, so that was part of the problem.
She said her phone was still dead in like 4 hours today, and that was using my battery which I've had very good luck with.
I think she uses her phone a LOT for facebook and texting, but 4 hours still seems awfully short for battery life
Click to expand...
Click to collapse
Buy these:
http://www.amazon.com/gp/product/B005YTOV6G/ref=oh_o00_s00_i00_details
VICODAN said:
Buy these:
http://www.amazon.com/gp/product/B005YTOV6G/ref=oh_o00_s00_i00_details
Click to expand...
Click to collapse
now she says she didn't use her phone at all this morning and it only got 4 hours (on my good battery). I think she's got a rogue app or something using a ton of battery, but it doesn't ever show up in the battery stats. there's no way she'd let me do a factory reset on it again lol.
I'll send her the link on the batteries, but she won't buy them I'm sure. She wants a new phone too badly now.
tatonka_hero said:
now she says she didn't use her phone at all this morning and it only got 4 hours (on my good battery). I think she's got a rogue app or something using a ton of battery, but it doesn't ever show up in the battery stats. there's no way she'd let me do a factory reset on it again lol.
I'll send her the link on the batteries, but she won't buy them I'm sure. She wants a new phone too badly now.
Click to expand...
Click to collapse
Possibly, or your batteries might be a year old and starting to go.
Trust me buy those batteries. They're great. And only $7.
VICODAN said:
Possibly, or your batteries might be a year old and starting to go.
Trust me buy those batteries. They're great. And only $7.
Click to expand...
Click to collapse
I figured out what I think was wrong with her other battery. The contacts were set too deep inside the battery casing, so any bump at the wrong angle caused them to lose connection. That's why I don't trust second hand batteries, no matter how good other people say they are.
Both her original battery and my original battery work perfectly fine in my phone, both give me a day and a half. So I know it's not the batteries, it's something wrong with her phone.
Heck, I even offered to switch phones with her, and she said she didn't want mine even though it's exactly the same phone and even newer.
women, just can't please them.
Try
Backup
Factory reset
Take the newest update.
My wife has a stock shift huge battery improvement
Sent from my PG86100 using Tapatalk
tatonka_hero said:
women, just can't please them.
Click to expand...
Click to collapse
I know all too well. Take it in to a sprint repair center and have it repaired, if they cannot repair it they will order you a replacement phone.
Make sure you have TEP on your plan before you go in.
VICODAN said:
I know all too well. Take it in to a sprint repair center and have it repaired, if they cannot repair it they will order you a replacement phone.
Make sure you have TEP on your plan before you go in.
Click to expand...
Click to collapse
She's a sprint employee so she's got somewhat different rules on that mess. I'd rather they just send her a new phone since we're too far from a repair center, or so I told Sprint the last 4 times I had to replace my Shift lol.
tatonka_hero said:
She's a sprint employee so she's got somewhat different rules on that mess. I'd rather they just send her a new phone since we're too far from a repair center, or so I told Sprint the last 4 times I had to replace my Shift lol.
Click to expand...
Click to collapse
If she's a sprint employee she should get the benefits of the Sprint wireless advantage club and so should you.
Details here:
http://www.sprint.com/landings/advantage_club/?ECID=vanity:advantageclub
VICODAN said:
If she's a sprint employee she should get the benefits of the Sprint wireless advantage club and so should you.
Details here:
http://www.sprint.com/landings/advantage_club/?ECID=vanity:advantageclub
Click to expand...
Click to collapse
yeah, I know. Doesn't change much when it comes to problem phones other than the fact that you absolutely have to go to a Sprint owned repair center and not a store run by another company. That's where the distance factor comes in and the working with tech support to convince them it's too far to drive lol
Hi all
Sometimes, my Atrix 2 will just freeze when the screen is off, and obviously won't come back on until the battery is pulled and reinserted. (draining it at the same time). It seems to have happened the most when airplane mode was turned on.
I'm afraid all this battery pulling will make the cover loose.
Does it happen with anyone of you?
thanks
EDIT: I'm on 2.3.6 stock, non root.
thenext1 said:
Hi all
Sometimes, my Atrix 2 will just freeze when the screen is off, and obviously won't come back on until the battery is pulled and reinserted. (draining it at the same time). It seems to have happened the most when airplane mode was turned on.
I'm afraid all this battery pulling will make the cover loose.
Does it happen with anyone of you?
thanks
EDIT: I'm on 2.3.6 stock, non root.
Click to expand...
Click to collapse
I have never experienced such a problem... So it just freezes while it sleeping? I have one idea but it's kind of stupid, there is an option under display, that says lock in pocket. Try unchecking that, I've had other people tell me that their phone freezes up afterwards...
You might have to do a warranty exchange.
Sent from my MB865 using xda premium
tmease1 said:
You might have to do a warranty exchange.
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
I've written "drain" but it's not much of a drain - from 100 to 60% in a whole night. A true drain would be with the phone going from full to empty in a couple hours and getting very hot in the process.
I think the phone locks up for some reason during sleep and the cpu never goes into low power mode. As far as I can remember, this has happened only when it was bedtime, with the phone already put in airplane mode, and never in the long standby hours of the day while I work.
I hope this has something to do with software, and not hardware.
(A warranty replacement is out of question, as I'm not from the US...)
I'll try posting in the motorola forum, too.
100-60 overnight is a bit on the high side for drain if you are not using the phone. I would do a warranty swap.
thenext1 said:
I've written "drain" but it's not much of a drain - from 100 to 60% in a whole night. A true drain would be with the phone going from full to empty in a couple hours and getting very hot in the process.
I think the phone locks up for some reason during sleep and the cpu never goes into low power mode. As far as I can remember, this has happened only when it was bedtime, with the phone already put in airplane mode, and never in the long standby hours of the day while I work.
I hope this has something to do with software, and not hardware.
(A warranty replacement is out of question, as I'm not from the US...)
I'll try posting in the motorola forum, too.
Click to expand...
Click to collapse
It's probably something to do with the CPU govener. Try rooting, install bootstrap, then flashing the deodexed version of 2.3.6 found here. Just be sure to flash as a backup by placing it in \sdcard\clockworkmod\backup\. Select restore in clockwork and it should be there.
See if that gets rid of the problem You don't mid rooting right
Yes I mind rooting! Sorry!
I was just seeking for your experience, to know if you did by chance notice this behaviour/glitch... you keep telling me to do an exchange but it's obvious it's not an option for me, as you can see from the flag under my user name. Otherwise I would have got me a new atrix already. (Because of other minor annoyances)
I once had an acer liquid that started getting nuclear-fusion-hot and discharged in 2 hours each time, without the software taking a hit. Now that was hardware related.
As to my atrix2, I am sure it's not hardware related, because it happens only sometimes and in certain circumstances. One time, I turned it off and back on 5 secs after and it was already frozen. No way, we're not talking of hardware fault here.
Thats major drain overnight! I leave my phone on overnight and generally get about 1% drain per hour.
Sent from my MB865 using XDA App
WTF, either I can't speak my mind, or you don't read my posts!
It's not that I get a 40% drain every night. In fact I got it only once, last night, when I decided to leave the phone in deep coma after I found it unresponsive after just a few minutes it was turned off and in airplane mode (the time of brushing teeth and coming back to bed, FYI). In that circumstance I got the 40% drain, but otherwise i get a normal 5% drain like yours.
This thread is not on the battery drain, but on finding what causes the phone freezing while screen-off.
Thank you.
I have never heard of this happening on the A2.
When the phone freezes up, does it get hot at all? It's possible that your problem is hardware-related, but the only way to be sure of that is to make sure that it's not software-related...
It may possibly be one of the apps that you're using. If you're OK with it, then I highly recommend to begin with a hard reset. I write down all of the apps that I know I will need and then I reinstall them after the reset, then if I realize I need to use an app I don't have I install it.
Another thing to try is flashing the fxz. This will clear every single bit of data on your phone and reinstall stock 2.3.4. Then you can update to 2.3.6 and gradually regain your (necessary) apps as with the hard reset.
Sounds kinda like these reported bugs below:
http://forum.xda-developers.com/showpost.php?p=21817704&postcount=36
and
http://forum.xda-developers.com/showpost.php?p=21819590&postcount=37
thenext1 said:
WTF, either I can't speak my mind, or you don't read my posts!
Click to expand...
Click to collapse
You must not be able to communicate your thoughts very well then cause the post I responded to didn't make any mention of the fact it only happened once. And your first post said it happens "sometimes", meaning more than once. Sorry guy, i'm not a mind reader.
thenext1 said:
I've written "drain" but it's not much of a drain - from 100 to 60% in a whole night.
Click to expand...
Click to collapse
thenext1 said:
This thread is not on the battery drain, but on finding what causes the phone freezing while screen-off.
Click to expand...
Click to collapse
I know what the thread is about, but you chose to share your experience with the battery draining issue not only in the first post but also in the once I quoted above which led me to believe this thread was about that as well so that's what I chose to respond to.
Thanks
kirkgbr said:
Sounds kinda like these reported bugs below:
http://forum.xda-developers.com/showpost.php?p=21817704&postcount=36
and
http://forum.xda-developers.com/showpost.php?p=21819590&postcount=37
Click to expand...
Click to collapse
Yeah, sounds like that. What did you do to overcome it?
Do you use airplane mode at all?
916x10 said:
You must not be able to communicate your thoughts very well then cause the post I responded to didn't make any mention of the fact it only happened once. And your first post said it happens "sometimes", meaning more than once. Sorry guy, i'm not a mind reader.
I know what the thread is about, but you chose to share your experience with the battery draining issue not only in the first post but also in the once I quoted above which led me to believe this thread was about that as well so that's what I chose to respond to.
Thanks
Click to expand...
Click to collapse
I think I made sufficiently clear that the draining was secondary to the freezing issue, and, in turn, that the freezing issue happened only sometimes... which, in my (surely flawed) understanding, is more often not the case than it is.
Anyways no problem man!
thenext1 said:
Yeah, sounds like that. What did you do to overcome it?
Do you use airplane mode at all?
Click to expand...
Click to collapse
Not sure what fixed it. I have done a couple things since then.
1.) Rooted <- not sure how this could fix a problem like this.
2.) Froze several apps with Titanium Backup. <- This one makes the most sense.
I never use airplane mode.
The other user (dk-v1) says that his softkey lights come on while the screen stays black.
I don't remember about the lights, probably one time they turned on, but don't remember right now.
About the black screen, I'm not sure what he means, but mine stays black and with backlight off.
From reading the OP...I would suspect that it could be an app that is trying to sync while in airplane mode. I would try troubleshooting (uninstalling one by one to see if the problem goes away) apps that sync, preferably the ones you installed. But if it still persists do a factory reset and start over. Good luck man!!!
my wife actually started having this problem with her inspire recently. I tracked it down to the no led app she was using. deleted it and everything has been fine since. so your issues could most definitely be app related.
thenext1 said:
I think I made sufficiently clear that the draining was secondary to the freezing issue, and, in turn, that the freezing issue happened only sometimes... which, in my (surely flawed) understanding, is more often not the case than it is.
Anyways no problem man!
Click to expand...
Click to collapse
I never said it was the primary issue......u said this thread wasnt about the draining issue, but since u brought it up in your op and subsequent posts its clear it was an issue so when somebody responds to one of the issues you're having, don't be a douchebag about it by saying "thats not what this thread is about". Trying to insult me by insenuating I don't read before I respond is no way to show appreciation for my attempt at helping you. It seemed you were under the impression that a 40% discharge overnight wasnt a major drain so I shared with you my experience thinking it would put yours into perspective.
But apparently explaining my thought process and posting your own quotes for you to see how/why I'd think what I thought isnt enough to knock you off your high horse so I'm over it, carry on. If you feel the need to respond any further you can pm me, no sense cluttering the thread any further.
Sent from my MB865 using XDA App
First of all, I'm happy to be a part of the site now. I'm not new to Android in any way, but have only decided to join a forum because Motorola tech is no help at all, and I can't figure it out on my own.
So here's the story. When I plug my Maxx HD in at night, it functions perfectly, and seems normal. Normal temperature and charge rate. Let's say for example it was at 50% when I plugged it in just before I went to bed at midnight or so. But when I wake up in the morning, the phone is powered off and doesn't register as charging. I unplug it, and it won't power up regularly, so most of the time I have to soft reset just to get the screen on. When it boots up, it runs smoothly like nothing happened. The battery is usually 5% or 10% higher than it was when I plugged it in many hours ago, so it's safe to assume it locks up and shuts down fairly quickly after I fall asleep. I have yet to be able to recreate this problem while I am awake. I have tried disabling, reenabling, and uninstalling just about everything, and the problem doesn't seem to relate to anything in the software. The curious thing is that this problem does not occur regularly. Sometimes, it will happen 3 nights in a row. Other times, it won't happen for a week.
A side effect of this, it seems, is that when it does decide to hold a charge, it will run from 100% to 90% and hold there for an hour or so, no matter how lightly or heavily I use it. Then, out of the blue, it will drop to around 60% or 70%, and the rest of the day will drop at a regular rate.
I've been searching for a solution for this problem for weeks and haven't found a valid answer other than "use a Motorola charger" "get a new phone" the always relevant "Have you tried an FDR?", and the typical answers from a bored Motorola employee about whether I've turned the phone off and on again.
To reply to those answers, yes, I've used a regular Motorola charger, Verizon's most powerful and expensive speed charger, and even the cheapest charger I can find and it still shuts off and won't charge no matter the charger. I currently use the Verizon charger because it is the most convenient and fastest charging.
No, I can't return it because the RMHD was a trade. I don't have the receipt of any documentation of the purchase. I had an S3 that I disliked because, let's be honest, Touchwiz is intrusive and irritating at times, and I was too lazy to try and find a working rom for it. I cold traded some guy that lived near me for his RMHD, phone for phone. No chargers, no receipts. just straight up trade. His still had the plastic on the screen, and he claimed he changed his mind about it as soon as he took it out of the box and thought it was too thick, and wanted an S3.
As for the FDR, yes I've done that 4 or 5 times now with no change.
So my question is, is this a hardware problem or a problem with the battery sensor? I'm tempted to say that the battery sensor is defective and protects the phone from overheat by shutting it down even when it's at normal temperature and won't take any more charge. But if that was the case, why doesn't it happen every night? Any help is appreciated, and I'm prepared to hear someone say "suck it up until the S4 or the Motorola X is released". Thanks for your help, and if I need to root my precious HD to fix it, I'm prepared to do so.
Sounds like there is an issue with your phone man, If you have already done FDR n whatnot and it still behaves the same, then not sure what else you could do to rectify that. If you have insurance on it you could put in a claim, it would cost money, but not as much as getting another phone.
Id say at this point though, why not unlock, root, try other roms, whatever. If for some reason it clears up running something else, then great! If not then you haven't lost anything but the time spent doing it. Id go for the 4.1.2 roms If you do, since they will have everything functioning, 4.2 roms are nice but not everything works yet (camcorder, HDR photos, voice search/transcribing, GPS issues, etc.)
I agree on the moto employees being lazy, they have 3 solutions to everything, FDR, reboot, FDR a ton of times in a row, its kind of insulting when they do that even after you say you already did it. "Hey I got a problem, I FDR, cleared this, rebooted, etc" - me "Did you FDR, clear that, reboot, etc??? Mine runs fine, must be something you did!" - Moto guy
Either way, let us know how it goes, and good luck, hope your issue gets resolved.
hollovoid said:
Sounds like there is an issue with your phone man, If you have already done FDR n whatnot and it still behaves the same, then not sure what else you could do to rectify that. If you have insurance on it you could put in a claim, it would cost money, but not as much as getting another phone.
Id say at this point though, why not unlock, root, try other roms, whatever. If for some reason it clears up running something else, then great! If not then you haven't lost anything but the time spent doing it. Id go for the 4.1.2 roms If you do, since they will have everything functioning, 4.2 roms are nice but not everything works yet (camcorder, HDR photos, voice search/transcribing, GPS issues, etc.)
I agree on the moto employees being lazy, they have 3 solutions to everything, FDR, reboot, FDR a ton of times in a row, its kind of insulting when they do that even after you say you already did it. "Hey I got a problem, I FDR, cleared this, rebooted, etc" - me "Did you FDR, clear that, reboot, etc??? Mine runs fine, must be something you did!" - Moto guy
Either way, let us know how it goes, and good luck, hope your issue gets resolved.
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Click to collapse
To put it simply, if there's ANY way I can determine if it's a software issue, I'd like to try it. A phone this expensive really has no excuse to have a hardware issue. I've heard the SIM reader can sometimes cause system problems, so I'll try blowing in the slot like an old N64 cartridge and seeing if maybe it misreads while charging and shuts off because of a speck of dust, or something ridiculous like that..
greydelta38 said:
Would it be worth reflashing the stock Motoblur 4.1.2? I used to run CM10 on the old GNexus, I'd love to use that again on my HD, if it's available.
As for a new phone, if need be, my upgrade happens to be right after the GS4 is released on Verizon so I might as well get that and then not have to worry about F-ing up my primary phone. I'm a little wary of rooting whatever my primary device is, because I've bricked a Bionic with a stupid mistake I made when I was new to Android.
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Click to collapse
You could try reflashing the stock rom, and there is a couple CM10 unofficial builds floating around in the roms section. Of course there is always risk in doing anything, but they have a pretty good method for rooting/unlocking, so id say if you feel up to it, go for it.
hollovoid said:
You could try reflashing the stock rom, and there is a couple CM10 unofficial builds floating around in the roms section. Of course there is always risk in doing anything, but they have a pretty good method for rooting/unlocking, so id say if you feel up to it, go for it.
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I changed that post after I found a little more info, btw.
I usually don't go for unofficial. The only 10.1 I could find was a 4.2 but call audio, camera, nfc, and wifi weren't working. I wish they had a timeframe on an official release. Moto phones never have enough support.
greydelta38 said:
I changed that post after I found a little more info, btw.
I usually don't go for unofficial. The only 10.1 I could find was a 4.2 but call audio, camera, nfc, and wifi weren't working. I wish they had a timeframe on an official release. Moto phones never have enough support.
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At this point, all CM builds are unofficial. All 10.1 builds are 4.2, 10.0 is 4.1. We are only going to get official when a proper kernel is ready and we have full functionality. 10.0 should have most everything working though, as the official moto builds are on 4.1.2. It does suck, Imagine if moto had never developed that ridiculous bootloader of theirs, we would be in great shape! But it is getting better, just everybody is starting from scratch now that its unlocked, so the pace seems slow.
If you don't mind the camcorder not working, the AOKP and Xenon HD builds are pretty awesome for 4.2. Best way to try them out is to put TWRP on and backup your stock, then you can switch between roms very easily and see if anything improves. The other recoveries should work the same as well, but ive only had experience with TWRP on this phone, and it works very well.
greydelta38 said:
First of all, I'm happy to be a part of the site now. I'm not new to Android in any way, but have only decided to join a forum because Motorola tech is no help at all, and I can't figure it out on my own.
So here's the story. When I plug my Maxx HD in at night, it functions perfectly, and seems normal. Normal temperature and charge rate. Let's say for example it was at 50% when I plugged it in just before I went to bed at midnight or so. But when I wake up in the morning, the phone is powered off and doesn't register as charging. I unplug it, and it won't power up regularly, so most of the time I have to soft reset just to get the screen on. When it boots up, it runs smoothly like nothing happened. The battery is usually 5% or 10% higher than it was when I plugged it in many hours ago, so it's safe to assume it locks up and shuts down fairly quickly after I fall asleep. I have yet to be able to recreate this problem while I am awake. I have tried disabling, reenabling, and uninstalling just about everything, and the problem doesn't seem to relate to anything in the software. The curious thing is that this problem does not occur regularly. Sometimes, it will happen 3 nights in a row. Other times, it won't happen for a week.
A side effect of this, it seems, is that when it does decide to hold a charge, it will run from 100% to 90% and hold there for an hour or so, no matter how lightly or heavily I use it. Then, out of the blue, it will drop to around 60% or 70%, and the rest of the day will drop at a regular rate.
I've been searching for a solution for this problem for weeks and haven't found a valid answer other than "use a Motorola charger" "get a new phone" the always relevant "Have you tried an FDR?", and the typical answers from a bored Motorola employee about whether I've turned the phone off and on again.
To reply to those answers, yes, I've used a regular Motorola charger, Verizon's most powerful and expensive speed charger, and even the cheapest charger I can find and it still shuts off and won't charge no matter the charger. I currently use the Verizon charger because it is the most convenient and fastest charging.
No, I can't return it because the RMHD was a trade. I don't have the receipt of any documentation of the purchase. I had an S3 that I disliked because, let's be honest, Touchwiz is intrusive and irritating at times, and I was too lazy to try and find a working rom for it. I cold traded some guy that lived near me for his RMHD, phone for phone. No chargers, no receipts. just straight up trade. His still had the plastic on the screen, and he claimed he changed his mind about it as soon as he took it out of the box and thought it was too thick, and wanted an S3.
As for the FDR, yes I've done that 4 or 5 times now with no change.
So my question is, is this a hardware problem or a problem with the battery sensor? I'm tempted to say that the battery sensor is defective and protects the phone from overheat by shutting it down even when it's at normal temperature and won't take any more charge. But if that was the case, why doesn't it happen every night? Any help is appreciated, and I'm prepared to hear someone say "suck it up until the S4 or the Motorola X is released". Thanks for your help, and if I need to root my precious HD to fix it, I'm prepared to do so.
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Click to collapse
You could always ask Verizon and see if it's under warranty. These phones aren't a year old yet if I am correct. Rooting your device is not the best idea because it technically can void your warranty.
Keep calling. Email Motorola support. Contact your carriers Cs. Or just sell the thing on ebay.
Sent from my DROID RAZR MAXX HD
jfriend33 said:
You could always ask Verizon and see if it's under warranty. These phones aren't a year old yet if I am correct. Rooting your device is not the best idea because it technically can void your warranty.
Keep calling. Email Motorola support. Contact your carriers Cs. Or just sell the thing on ebay.
Sent from my DROID RAZR MAXX HD
Click to expand...
Click to collapse
As I said in my post, I don't have a warranty, and I don't particularly care about a warranty. Motorola CS is pretty awful, they're all bored and don't really give a crap about your problems, unlike the friendly and caring service I've gotten from Samsung before. I don't want to sell it, seeing as how the RMHD is arguably the best phone on the market for the time being.
UPDATE: I uninstalled a RAM booster called Memory Booster - RAM Optimizer a few days ago, and have yet to have a charging problem. I had the booster set to auto clean the system garbage when the screen was off. I'm making an educated guess here, but I'd be tempted to say that it was killing one of the Android processes that keeps the phone awake while charging, and it would bug out and crash.
Long story short, if you're having a problem with an HD shutting down overnight, UNINSTALL ANY APP KILLERS, TASKERS, OR RAM BOOSTERS.
Hope this works.
Okay, so I thought I was in the clear. I was wrong. It definitely is less frequent, but my RMHD still continues to totally die every night. I've determined that it's definitely NOT a hardware problem. I'm convinced that it may be overheating at night and Android shuts it down for safety, and somehow locks it up in the process. Last night, I went to sleep with 20% battery, and plugged in. This morning it was totally dead and would only respond to a soft reset, booting into recovery, where I prompted a reboot. It started fine, showing 44% battery.
What the hell is going on? I went so far as to reflash Motoblur, and I tried Eclipse 4.1.2 and still had the same problem. Is it maybe an app that is hostile? Someone has to know how to fix this huge annoyance.
Sent from my DROID RAZR HD using xda app-developers app
greydelta38 said:
Okay, so I thought I was in the clear. I was wrong. It definitely is less frequent, but my RMHD still continues to totally die every night. I've determined that it's definitely NOT a hardware problem. I'm convinced that it may be overheating at night and Android shuts it down for safety, and somehow locks it up in the process. Last night, I went to sleep with 20% battery, and plugged in. This morning it was totally dead and would only respond to a soft reset, booting into recovery, where I prompted a reboot. It started fine, showing 44% battery.
What the hell is going on? I went so far as to reflash Motoblur, and I tried Eclipse 4.1.2 and still had the same problem. Is it maybe an app that is hostile? Someone has to know how to fix this huge annoyance.
Sent from my DROID RAZR HD using xda app-developers app
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Click to collapse
Not hardware but it gets hot and shuts down? Sounds like hardware to me.
Sent from my DROID RAZR HD using Tapatalk 2
Yeah sounds like hardware.
Sent from my XT926 using xda app-developers app
scoobaspeaz said:
Not hardware but it gets hot and shuts down? Sounds like hardware to me.
Sent from my DROID RAZR HD using Tapatalk 2
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Click to collapse
It's not hardware. I reflashed stock 4.1 AGAIN, and have yet to have it screw up. It's been about a week and a half since. Motorola sent me a new charger just in case. I know you guys think it's hardware but for some reason I'm totally convinced that it was an app screwing with Android. I guess I'll find out sooner or later. Thanks for the feedback.
Sent from my Galaxy S4 using xda app-developers app