I ordered my phone at about noon CST on Friday and they told me it was backordered and it would be here around the 26th. This weekend I got a text with tracking # saying the order was shipped and would be here on the 19th. If I track the shipment it just says a label was made and they have not received the shipment yet.
So is my phone on backorder or has it been shipped?
ikarma said:
I ordered my phone at about noon CST on Friday and they told me it was backordered and it would be here around the 26th. This weekend I got a text with tracking # saying the order was shipped and would be here on the 19th. If I track the shipment it just says a label was made and they have not received the shipment yet.
So is my phone on backorder or has it been shipped?
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they cant tell if its on backorder yet... (cs rep told me that they dont get the "inventory list" till the 20th...)
ALL PHONES ORDERED ONLINE/T-MOBILE should arrive the 19th or 20th!
dont go by what tmo's website says..and ups just finally "picked up" my order...
keep checking the ups site every few hours! it took all morning for mine to show up as being sent... if not happy call em they can help you
***do not quote me but the rep claimed that the phones are not on back order!!! (from what she can tell) they cant really see if they are! but she reassured me that if you have a UPS tracking number... YOUR GOOD!
ikarma said:
I ordered my phone at about noon CST on Friday and they told me it was backordered and it would be here around the 26th. This weekend I got a text with tracking # saying the order was shipped and would be here on the 19th. If I track the shipment it just says a label was made and they have not received the shipment yet.
So is my phone on backorder or has it been shipped?
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I ordered after you on Friday and mine shipped. I ordered from CS and not via the website.
almostinsane said:
I ordered after you on Friday and mine shipped. I ordered from CS and not via the website.
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thanks i also ordered mine around 2pm central time
i would say at this point if you ordered through the customer service/online you should have a tracking number... a tracking number also mean that its up to UPS now... got both of them? then you should have it tomorrow or the 20th at the latest!
now it does seem if you ordered on any third party sites you may have a different delay!
almostinsane said:
I ordered after you on Friday and mine shipped. I ordered from CS and not via the website.
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I ordered mine through retentions.
ikarma said:
I ordered mine through retentions.
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as did i... customer service/customer loyalty/retentions is over the phone...
if you got a tracking number its all up to the UPS...
if you feel that there isnt anything else we are trying to address for you then please post any other questions.....
other wise call them up and ask them... ive done it a few times this weekend just to see if i got different answers (i did not)
Related
I ordered mine on 11/1 on t-mobile.com and it still says "being processed"... I called up T-Mobile and they filed a handset research form and told me they would contact me regarding the order in a week, which will be after this weekend.
This happened to anyone? Thanks.
Well I just ordered mine last night (Black)... they said It would take 6-7 business with the normal ground shipping I chose. Maybe its a color they ran out of? What color did you get?
I ordered mine on t-mobile.com on 11/1 and it gave me a delivery date of 11/8. I didn't get anything. I go online and it still says pending/being processed!!!
Legaleye3000 said:
I ordered mine on t-mobile.com on 11/1 and it gave me a delivery date of 11/8. I didn't get anything. I go online and it still says pending/being processed!!!
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What color did you order? I ordered mine by phone but it should be the same.
Just to let you know that my order status online says "Pending Shipping", is that what yours says?
I ordered white. When I login to my t-mobile and get my order status, it says "Being processed." When did you order yours and what color was yours?
Legaleye3000 said:
I ordered white. When I login to my t-mobile and get my order status, it says "Being processed." When did you order yours and what color was yours?
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I ordered mine last night, ordered the black one. My order status says "Pending Shipping".
Oh... Well I ordered mine 8 days ago and it hasn't been shipped yet lol
This happened to me as well. I called Customer Loyalty and the rep said that they just switched warehouses and that many orders have been getting lost. He said that my order was lost and would never ship. He was not able to cancel the order but was able to put a note in my account to allow me to upgrade "again" at a T-Mobile store. I suggest anyone who has been stuck in a "being processed" call Customer Loyalty and get it resolved...
Hope this helps.
I called customer "care" (what is "loyalty"?) and they did a handset research form last Friday. I called today and they said the same thing about the warehouses and that I need to wait an additional week to be contacted about my order. The rep didn't mention anything about it being lost...
Weird I ordered mine 2 days ago, and it was shipped yesterday. Regular ground shipping.
Got a email from Dec. 26 Sale (the Dock)
Merimobiles added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper USPS
Tracking number xxxxxxxxxxx
Shipping status Shipped
Your order has shipped. (Order#: xxxx placed on 12/26/2010)
and
Label/Receipt Number:xxxxxxxxxxxxxxx
Service(s): Registered Mail™
Status: Foreign International Dispatch
Your item left BEIJING, CHINA PEOPLES REP on January 05, 2011. Information, if available, is updated periodically throughout the day. Please check again later.
Its on the way
+1. I received the same exact message. They probably did all the orders from the 26th in bulk.
not yet
I ordered the afternoon of the 26th. I haven't received an email from merimobiles yet.
What did you guys order the Malta unit? If so why no the Viewsonic which seems to be lower priced?
Dude-They are talking about the docking station, not the tablet.
Nothing for me yet.
also ordered on 26th, no shipping info yet sob..
Also ordered that night, no email, yet
Sent from my ADR6300 using XDA App
I ordered mine on the 26th -- got an "Your order has shipped" email on Jan. 6th
I get the impression that they are working through a backlog -- but you may want to contact them to get a status JIC
I ordered my dock on 1/5/2011, so I guess that I shouldn't expect anything soon.
It looks as if they are using drop shipping for the docks. They must wait until they get enough orders to get a volume discount from the supplier. Then the supplier ships them to the individual buyer. They don't even touch the docks, but handle the sale and make a profit.
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
gksmith said:
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
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I order on the 27th not email received yet...
Merimobiles.com Customer Service?
... or the lack of?
I ordered mine dock on 1/3/11, order was processed and my card was charged on 1/5/11; got 2 emails to confirm that.
Since then, two + weeks later, their web site states: Order Processing(?)
No response to two of my emails, no one picks up their phone, goes to VM rightaway and no calls back from them.
Was anybody able to speak to a live person there or gotten a response to their emails?
I am sorry to hear about everyone's troubles with receiving the dock. It sucks when you pay for something and then having to wait for what seems like forever.
If you guys get tired of waiting for the one you've already paid for from this company, there are a couple of guys in the gTab forums that have ordered in bulk and are sitting on some right now. And, at least one of them ships the same day he gets the payment.
Just thought this was worth mentioning.
I paid for 2 through it2steve yesterday and he send tracking number very quickly. I think we're both in the DFW area so maybe I'll get them tomorrow?
Same here. He's quick and helpful.
I ordered 1 from it2steve yesterday, i have a tracking # today and should have by Saturday if not sooner.
I ordered 2 docks from MeriMobiles on the 26th of December as well. I sent them an e-mail last week for an update and finally received a response today. I also finally received a tracking number that the package was shipped on the 15th but that it could take 10 - 14 days to receive.
I wonder how much business this company has lost due to its lousy customer service. I was going to file a dispute with Paypal if I hadn't heard something by tomorrow.
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
sixvoltsystem said:
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
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Well I'll be...they just sent me the e-mail that it is on its way, their ears must have been burning.
Hey all- has anyone's AmazonWireless preorder gone to shipped status? Mine has not shipped and says expected delivery of May 9. Just wondering if I'm alone from late pre-ordering or what the story is. Thanks!
Just got a mail that mine has been shipped
Nope. It says items shipping soon for me. I expect Monday shipping for Wednesday receipt. I ordered mine on May 1st.
edit:
9:45PM EST shipping updated to "Shipped" with tracking number with Prestige, left seller facility in Arizona. Estimated delivery day is still May 9th =(
may 9th for everyone to order at night on may 1st onward
"Item Shipping Soon".
Hopefully that means its out today.
Mine is shipped with tracking number, but hasn't been picked up by UPS yet, just a shipping labels so far.
Shipped today
I got an email today saying that mine has been shipped and estimated delivery has been bumped up to May 8th!
Slightly unrelated but related.
Ordered yesterday morning on Radioshack and the site shows my expected ship date to be 5/7 (with next day shipping I expect tuesday receipt).
Just tried to put in an order and they are giving me an expected delivery date of 5/17 for the white. Couldn't find an option to upgrade the shipping to overnight (normally $3.99 with Amazon Prime).
Think I may just pick this one up in the store tomorrow.
I ordered on April 26th and it's status is still "shipping soon"
Mine shipped out about 5:30pm today through USPS.
xandr115 said:
Slightly unrelated but related.
Ordered yesterday morning on Radioshack and the site shows my expected ship date to be 5/7 (with next day shipping I expect tuesday receipt).
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Ordered mine from them the 3rd. Said it was going to be shipped 5/4 but once everything was confirmed it changed to "Estimated ship date: Awaiting Inventory".
Futan21 said:
Ordered mine from them the 3rd. Said it was going to be shipped 5/4 but once everything was confirmed it changed to "Estimated ship date: Awaiting Inventory".
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likewise here
I had a white one on order, but even today it was saying 'backorder' whereas the gray one said 'in stock' earlier today. I switched to gray after cancelling my white order and it is now saying 'shipping soon'. Both gray and white are now saying 8-9 days availability on the amazon website.
Hope mine goes out Monday...
Shipped today
Ordered May 1, shipped May 5, delivery date moved from May 9 to May 8.
Futan21 said:
Ordered mine from them the 3rd. Said it was going to be shipped 5/4 but once everything was confirmed it changed to "Estimated ship date: Awaiting Inventory".
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Crappyvate said:
likewise here
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I also ordered on May 3rd... I contacted them about it and they said they are expecting more to come in on Monday and will ship the same day. Hopefully they do get it on monday and I get it on tuesday (Next day shipping).
I ordered mine 4/23. Price matched the $49 from Radio Shack. Item shows "Shipping Soon" with an estimated ship date of 5/7 and delivery 5/8. Free one day shipping.
Anyone showing their HTC One X as shipped? Still says Item shipping soon... for me
zeezz said:
I had a white one on order, but even today it was saying 'backorder' whereas the gray one said 'in stock' earlier today. I switched to gray after cancelling my white order and it is now saying 'shipping soon'. Both gray and white are now saying 8-9 days availability on the amazon website.
Hope mine goes out Monday...
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Gray one shipped this morning.
White HOX shipped yesterday, out for delivery today.
Ordered mine last Friday. Still says building. Has anyone had theirs actually ship yet?
Ordered over the weekend ... and still no shipping notice... I'm hoping they put me ahead of you.
I'm in the same boat, ordered Sunday, no shipping notification yet. Says expected delivery is this coming Tuesday.
i received a FeDex tracking number from HK, i happy to know this devices are 100 Americans.... but made in china hohoho, at this moment appears as clearence delay , that suck!!! , estimated deilvered monday at end of day
Called sales support about my order. They said the Aug 11th delivery date will most likely change in the next few days. Bigger demand then they thought and that most orders are getting pushed back by at least 2 weeks. Which will put mine at Aug 20-25th
Only have order complete as of August 6th.
I ordered mine two days ago and got a notice last night that it was shipped. Fedex tracking still shows it sitting in China though.
falcon26 said:
Ordered mine last Friday. Still says building. Has anyone had theirs actually ship yet?
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I ordered mine on July 31st. still not showing shipped. The date says estimated delivery Aug 10th, 2015. Dont think itll make it.
Ordered Mine August 1st. It said Aug 11th for delivery. I just checked this morning, now it says Aug 21st Now I will have to buy a cheap unlocked for to use in the mean time.
ordered mine on the 2nd, still says the 11th for delivery. no other indication it has or will shipped. i dont see it showing up on time.
Chatted with Motorola today to get order status... They are expecting mine to ship soon and still arrive by the original estimated date of Aug. 11 -- I ordered on Aug. 2. I was really expecting a delay like some others are getting.
Ordered July 29 shipped August 7
tedr108 said:
Chatted with Motorola today to get order status... They are expecting mine to ship soon and still arrive by the original estimated date of Aug. 11 -- I ordered on Aug. 2. I was really expecting a delay like some others are getting.
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I suspect they don't ship out individual phone, but ship in batches. It would make more sense that way.
Sent from my GT-P5210 using Tapatalk
Yeah mines getting delivered weds im using the 1GB version for now. Hopefully the 2GB one doesn't have flaws the 1 does or sending it back.
Sent from my MotoG3 using Tapatalk
What flaws does the 1GB have if I might ask? Also mine still shows Aug 21st now. It used to say Aug 11th
I ordered my 2/16 on the 30th, and originally was supposed to be delivered by 8/7, but that didn't happen. Finally got notice it shipped on 8/7, and is now expected to be here by 8/13.
So it seems that orders are delayed by like a week or two. That goes with what the customer service rep told me last week.....
Here is the answer I just got....nothing ofnany use.
EDIT: Got told by someone on the phone that despite the fact they couldn't give me a tracking number. I should still expect it tomorrow.
*Paul: Hi, my name is Paul. How may I help you?
*Kenneth: i placed an order on the 2nd, i was given a delivery
estimate of the 11th but the status hasnt changed from not shipped.
when can i expect this?
*Paul: I sincerely apologize for the inconvenience; I’ll do my best to
assist you on this
*Paul: Can I please have the order number?
*Kenneth: 99999999
*Paul: Thank you, One moment please while I check it here.
*Paul: Thank you for holding, my apologies for the delay.
*Paul: As per checking there is no changes on the order and the
delivery date is still on 08/11/2015, We will be sending you an update
with the tracking number if the phone is ready to be shipped out from
our warehouse, I do apologize for the inconvenience.
*Kenneth: 8/11 is tomorrow
*Kenneth: zero day shipping would be wonderful
*Kenneth: so i cant get any information about when this will ship?
*Paul: You might receive the update tomorrow and if not you can expect
it on 08/14/2015
*Kenneth: i guess ill keep waiting
I remember ordering the OG Moto X was the same way. Some customers were given shipping info and others just randomly had their phones show up.
My phone is getting a free world cruise, I only wish the camera had an outside view. So far, it's been China to Hong Kong, to Taiwan to Alaska. There is about 4500 Miles or 7242K to go with one day left until delivery according to Fedex. They'd better step it up.
This is my first time ordering directly from hihonor.com. I ordered Saturday morning and I'm wondering when it'll likely ship out. Anyone else order from them? What was your shipping time like?
desertflyer said:
This is my first time ordering directly from hihonor.com. I ordered Saturday morning and I'm wondering when it'll likely ship out. Anyone else order from them? What was your shipping time like?
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maybe u could track your ider from hihonor.com to know the date
Most orders will send you an email when the order is shipped. When I ordered from Newegg that was the case. I'm sure it will be the same with you. Ordering a product on Saturday or Sunday are usually not even processed up until Monday since Monday is Business day 1. And huawei also states it could take 1 business day to ship so out of anything it should ship tomorrow. *Tuesday*
its the same case with all, it takes 1 business day to ship, sometimes it may take 2.
I'm just curious how fast other people's orders have shipped. Thanks for the response XjokiX7! Looking forward to receiving my Honor 8.
A friend of mine got it in a week
My order shipped from Ft Worth, TX. So if it's delivered as scheduled, the time from order to delivery is about 4 business days. Not Amazon speed, but not too bad!
desertflyer said:
This is my first time ordering directly from hihonor.com. I ordered Saturday morning and I'm wondering when it'll likely ship out. Anyone else order from them? What was your shipping time like?
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Give it 4 work days when having it in stock. But as you know, parcels get lost and damaged, but not likely.
You should be able to see the order status at the HiHonor website.
Delivery is funny from HiHonor. Booked phone on 14th. It showed at 3rd stage out of 4 (Order, Payment, Shipping/ed, Delivered) , warehouse got order on 15th, Shipped on 16th. till time status is Shipping. On 17th evening, it showed FedEx Track no and Status on Stage is "Delivered". To whom.. God knows. Went to FedEx site, it said, wait for day.
So commitment of 5-7 days looks true.