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Brick and no insurance

I hadn't bricked. Just A question. If I brick my phone with gb and I don't have the insurance, they won't replace it right?
Sent from my ADR6400L using XDA App

Depends on how you bricked it. Technically software updates still would allow warranty repair (as far as I'm aware). But there are rooters who start rooting without really knowing what they are doing and brick their phones. Obviously when they go in asking for a new phone Verizon has no proof to what happened and usually honors that warranty. I could never do this in my right mind. But if I bricked my device through an update that wasn't my fault (say the recent Thunderbolt GB bricks), I'd collect warranty. There is no way for them to prove that you were rooting so they usually honor it.

My guess is no, but its worth a shot.

BigMcGuire said:
Depends on how you bricked it. Technically software updates still would allow warranty repair (as far as I'm aware). But there are rooters who start rooting without really knowing what they are doing and brick their phones. Obviously when they go in asking for a new phone Verizon has no proof to what happened and usually honors that warranty. I could never do this in my right mind. But if I bricked my device through an update that wasn't my fault (say the recent Thunderbolt GB bricks), I'd collect warranty. There is no way for them to prove that you were rooting so they usually honor it.
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+1
If you flash something leaked/unauthorized its not covered. If an official ota (once it's pushed) bricks you, then it's covered. Keep in mind if you trick somebody @ Verizon and get them to replace it, they may not know the truth but HTC will once its sent to them. These things hurt the root community in the long run.
Sent from my ThunderBolt using Tapatalk

They will cover it. I've sent back phones still rooted rom'd evrrythig. They don't care!
They do not take the time to check what your running they just wipe the phone right away. Myself and several others have sent back phones without spending the time to put back the stock rom. Just go for it!!!!

I would just get insurance if your rooted. It seems there is no rhyme or reason when or if the phone will brick.

If you run into a particularly stubborn rep who keeps pressuring you for answers, or specifically asking if you have installed anything on it, just keep shrugging your shoulders as if you have no clue. Be natural about it, and just say it started doing this on its own out of the blue. Because they obviously cant tell if you did anything they'll have no choice but to give you another.
I dont think HTC will mind getting back a bricked phone from rooting, because they know 90% of the reason you bought the HTC in the first place was because it has a strong rooting community. They'd rather keep people interested in their phones than the occasional brick they have to replace, which they will just use for parts or whatever anyway.

mcmillanje said:
+1
If you flash something leaked/unauthorized its not covered. If an official ota (once it's pushed) bricks you, then it's covered. Keep in mind if you trick somebody @ Verizon and get them to replace it, they may not know the truth but HTC will once its sent to them. These things hurt the root community in the long run.
Sent from my ThunderBolt using Tapatalk
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This is the right answer. If you bricked it via your own doing (read hacking and screw something up or it bricks from an experimental radio that was leaked) and return it as defective, that's kinda like opening up a can of Coke at the grocery store, drinking it, and then sitting it on a shelf and not buying it. Nobody will probably see you and you probably won't get caught. But it's wrong.
If an OTA from Verizon bricked it, then return it.
But before you resort to either of the above answers, talk to some people here (or in IRC) first. You can probably fix it and probably won't need to return it.

My Droid X was covered when the Gingerbread OTA bricked it, but I couldn't have had it covered if I rooted it and was installing a custom ROM.

You will not able get replacement without insurance and you will end up pay full amount cost of TB for the replacement. sucks

chrootz said:
You will not able get replacement without insurance and you will end up pay full amount cost of TB for the replacement. sucks
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Haha. I'm laughing. Not true.

thx guys

They probably wouldn't know.

dalrym05 said:
Haha. I'm laughing. Not true.
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They have a new policy now, if you send back a phone that would not have been covered under warranty, the tech at the warehouse will take pictures and email them to you as proof.
They will then proceed to charge you up to $300 on your bill. Non-negotiable, non-refundable.
Sent from my ThunderBolt using Tapatalk

mcmillanje said:
They have a new policy now, if you send back a phone that would not have been covered under warranty, the tech at the warehouse will take pictures and email them to you as proof.
They will then proceed to charge you up to $300 on your bill. Non-negotiable, non-refundable.
Sent from my ThunderBolt using Tapatalk
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I sent a phone in due to random reboots. Show me how they would know the difference if unrooted. /sarcasm
People just unroot your phone before taking it anywhere or sending it anywhere.
Sent from my ThunderBolt using XDA App

mcmillanje said:
They have a new policy now, if you send back a phone that would not have been covered under warranty, the tech at the warehouse will take pictures and email them to you as proof.
They will then proceed to charge you up to $300 on your bill. Non-negotiable, non-refundable.
Sent from my ThunderBolt using Tapatalk
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And now I'm laughing even harder! My chest hurts. I think yo guys gave me a heartattack.

Jaxidian said:
This is the right answer. If you bricked it via your own doing (read hacking and screw something up or it bricks from an experimental radio that was leaked) and return it as defective, that's kinda like opening up a can of Coke at the grocery store, drinking it, and then sitting it on a shelf and not buying it. Nobody will probably see you and you probably won't get caught. But it's wrong.
If an OTA from Verizon bricked it, then return it.
But before you resort to either of the above answers, talk to some people here (or in IRC) first. You can probably fix it and probably won't need to return it.
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I couldn't agree with you more. Too many people abusing the root process. You chose to root your phone. You knew what the consequences could be. But YOU decide to return it for warranty when you screwed it up? *sigh*
This is why manufacturers have to modify their return policies to something rediculous.

Good luck.
dalrym05 said:
Haha. I'm laughing. Not true.
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[Q] Way to check whether bootloader has previously been unlocked?

Hi just bought a 2nd hand Nexus S, was wondering if there is a way to check whether the bootloader has been unlocked before (meaning warranty is void anyways). If it has, I'm happy to unlock it again, but if it hasn't I probably wouldn't. Thanks!

RLP06 said:
Hi just bought a 2nd hand Nexus S, was wondering if there is a way to check whether the bootloader has been unlocked before (meaning warranty is void anyways). If it has, I'm happy to unlock it again, but if it hasn't I probably wouldn't. Thanks!
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Your manufacturer warranty is good regardless if the boot loader is locked or not. However the warranty is non-transferable, meaning if you bought it 2nd hand you have no warranty.
Sent from my Nexus S 4G using Tapatalk

RLP06 said:
Hi just bought a 2nd hand Nexus S, was wondering if there is a way to check whether the bootloader has been unlocked before (meaning warranty is void anyways). If it has, I'm happy to unlock it again, but if it hasn't I probably wouldn't. Thanks!
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when booting up the phone, on the bottom of the google screen, right before the boot animation, theres a little unlocked padlock. if its there the bootloader is unlocked.

simms22 said:
when booting up the phone, on the bottom of the google screen, right before the boot animation, theres a little unlocked padlock. if its there the bootloader is unlocked.
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Yeah but if someone locked it back there is no way to tell. I think that's what he's asking about. So no, there is no way to tell unless the previous owner left files on the SD storage such as the superuser or other apks which would indicate the device was rooted before.

obsanity said:
Yeah but if someone locked it back there is no way to tell. I think that's what he's asking about. So no, there is no way to tell unless the previous owner left files on the SD storage such as the superuser or other apks which would indicate the device was rooted before.
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Yep, great, thanks for the answer.
Do you happen to have a link saying that unlocking the bootloader doesn't affect warranty? I can't seem to find it,, and in the cyanogenmod guide, it warns you that unlocking will void the warranty.
The phone was bought on pay as you go, so the receipt doesn't have a name on it, so assume I'd be ok on that front

RLP06 said:
Yep, great, thanks for the answer.
Do you happen to have a link saying that unlocking the bootloader doesn't affect warranty? I can't seem to find it,, and in the cyanogenmod guide, it warns you that unlocking will void the warranty.
The phone was bought on pay as you go, so the receipt doesn't have a name on it, so assume I'd be ok on that front
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No, in fact unlocking does void your warranty and it will clearly state that when you do it. But its still a fair play on your part since there is no way to prove it after you lock it.

obsanity said:
No, in fact unlocking does void your warranty and it will clearly state that when you do it. But its still a fair play on your part since there is no way to prove it after you lock it.
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Ahh, sorry, you had the same avatar as the guy who first replied and said it was valid regardless of whether it was locked or not.
I assume that Samsung can tell whether you've unlocked it or not if you relock it? or do they just penalise people who's phone breaks while it's in the unlocked status...

RLP06 said:
Ahh, sorry, you had the same avatar as the guy who first replied and said it was valid regardless of whether it was locked or not.
I assume that Samsung can tell whether you've unlocked it or not if you relock it? or do they just penalise people who's phone breaks while it's in the unlocked status...
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No Samsung can't do that lol
If they receive a phone with unlocked bootloader and a software problem they will just send it back still broken, not sure about hardware problems.
But if its 2nd hand you have NO warranty
Sent from my ice cream powered Nexus S

I think there is no way to check was bootloader unlocked before or not.
Sent from my Nexus S using xda premium

obsanity said:
No, in fact unlocking does void your warranty and it will clearly state that when you do it. But its still a fair play on your part since there is no way to prove it after you lock it.
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Actually on the Nexus S it says "may void your warranty". When you unlock you void carrier warranty not manufacturer.
Samsung is the only one that plays fairly in the Magnuson-Moss act.
Sent from my Nexus S 4G using Tapatalk

LancerEVA06 said:
Actually on the Nexus S it says "may void your warranty". When you unlock you void carrier warranty not manufacturer.
Samsung is the only one that plays fairly in the Magnuson-Moss act.
Sent from my Nexus S 4G using Tapatalk
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and best buy...when I bought mine the mobile manager laughed when I asked if an unlocked btldr would void their warranty...he said "if you are unlocking the bootloader, you probably know how to fix any software issue....if you can brick it to the point you can't fix it yourself, we'll honor the warranty". Hell, best buy will take back any phone for any reason under the warranty....unless you can't produce it. If it's lost/stolen you're SOL But if you run it over with your car, on the other hand, you're all set

Yea, "may" void warranty is always the phrasing. In the US in order for modifications you make to void your warranty they must prove that the defect you experienced was a direct result of your modification, I.e., unlocking the bootloader. Of course its easier to just return it locked and stock to avoid arguing with dolts.

DarkhShadow said:
No Samsung can't do that lol
If they receive a phone with unlocked bootloader and a software problem they will just send it back still broken, not sure about hardware problems.
But if its 2nd hand you have NO warranty
Sent from my ice cream powered Nexus S
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Warranty is transferable in the UK so 2nd hand phones can have warranty:
http://www.samsung.com/uk/support/warranty/warrantyInformation.do
Not sure about other countries though.
R

rob61280 said:
Warranty is transferable in the UK so 2nd hand phones can have warranty:
http://www.samsung.com/uk/support/warranty/warrantyInformation.do
Not sure about other countries though.
R
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0.0 never knew that
Sent from my ice cream powered Nexus S

jesusice said:
Yea, "may" void warranty is always the phrasing. In the US in order for modifications you make to void your warranty they must prove that the defect you experienced was a direct result of your modification, I.e., unlocking the bootloader. Of course its easier to just return it locked and stock to avoid arguing with dolts.
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I've never had a problem with Samsung's warranty. I don't remember which phone it was, but the screen was completely shattered, but still worked. It would randomly reboot after it got so hot. Would reboot at the same temp, everytime. I sent it to Samsung, they replaced the mainboard and reflashed it to my IMEI. I got the phone back still with a broken screen, but it worked with no problems.

LancerEVA06 said:
I've never had a problem with Samsung's warranty. I don't remember which phone it was, but the screen was completely shattered, but still worked. It would randomly reboot after it got so hot. Would reboot at the same temp, everytime. I sent it to Samsung, they replaced the mainboard and reflashed it to my IMEI. I got the phone back still with a broken screen, but it worked with no problems.
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Likewise Samsung UK where very easy to deal with regarding my recent warranty claim, I filled out the forms on the site and they phoned me to arrange collection. I was surprised that they covered second hand devices to
R

[Q] Root and warranty

Hello everyone
I rooted using a one click root
http://forum.xda-developers.com/showthread.php?t=1534475
I was able to install CWM, so I am assuming that the bootloader was unlocked.
Now I have flashed the stock rom from asus, and I am unrooted etc. My question is, does my warranty still work, or did unlocking the bootloader permenantly void it?

Your warranty was voided the instant you flashed it. Flashing it back may or may not fool them if you send it for service, but you legally voided the warranty already.

b1lk1 said:
Your warranty was voided the instant you flashed it. Flashing it back may or may not fool them if you send it for service, but you legally voided the warranty already.
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Do you know if they can find out?

I would call it a 50/50 shot. Depends on the service technician and the amount of poking around they do to figure out what went wrong if you send it in for RMA. While I would guess that if you properly unrooted it that it is most likely undetectable, there is just no way to guarantee it. Even if they do find it worst case they send it back to you unrepaired so it's not like you'll completely lose it. But I can't see how anyone can guarantee that a tablet that was rooted then unrooted can be made undetectable.

On paper, rooting voids warranty.
In real life, not so much.
Asus doesn't care enough to check each sent in device for root. The contracted service centers get paid for each repair they do so they don't care.
I've called Asus to arrange for RMA and they never asked about root. Even if they do ask, a simple No will suffice. They won't sue you over it.
Flashing back to stock makes your root undetectable.
Your in-store warranty, from Bestbuy or whatever, won't be voided because of root. It broke? Just take it back. The nerds at Bestbuy or Walmart won't check your device for root. They aren't trained to do so and they aren't even supposed to do things like that. Some highschool dropout working at Walmart isn't allowed to check your device for root and deny you return/exchange because of it.

I heard one story that a guy sent his transformer in for rma because the screen had stopped working with a fully themed rom installed and got it back with screen repaired and the rom still installed
So i think you are fine if you are on stock without root
Its not like they have a flash counter like the new samsung devices

[Q] Should I unlock my moto g bootloader...

So I was just thinking of unlocking my Moto g and rooting it. Is it possible to get warranty after locking my Moto and unrooting it...?

motocon said:
So I was just thinking of unlocking my Moto g and rooting it. Is it possible to get warranty after locking my Moto and unrooting it...?
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I have heard some from Europe say that they can get warranty even after unlocking. I don't know about that but I know that here in the US, once its unlocked you're out of luck. My 2nd Gen was unlocked but I got a warranty replacement 2 times because I purchased it from a retail store and got their extended warranty. It was worth every penny and I would have done the same thing with the G3 except the store wasn't selling them.

It will still show it was unlocked at one time even if you relock it. Your warranty will be voided for all software issues, but you can still claim warranty for hardware issues like a bad speaker, or broken power button.

bobbyphoenix said:
It will still show it was unlocked at one time even if you relock it. Your warranty will be voided for all software issues, but you can still claim warranty for hardware issues like a bad speaker, or broken power button.
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Yes and no because it depends on whether a problem can somehow be traced to software and that is entirely up to Motorola. I always go on the theory that its probably my useless piece of plastic if it breaks.
BTW to the OP, you don't actually have to unlock it to void the warranty. Once you request the unlock code, Motorola considers it unlocked, whether you go through with it or not.

Whether you actually unlock or not, I do strongly recommend going into Developer Options and enable OEM Unlocking, unless there is some security or other reason not to do it in your case... it might not mean much now, but if you have an issue later where you phone will not boot, at least you CAN unlock if you need to. If you do not have then option enabled, unlocking is impossible.
Enabling OEM Unlocking does not unlock the device or have any effect on your warranty, but does allow the bootloader to be unlocked at a later time if needed. Since Lollipop this is an extra security measure added to phones that are unlockable.

If you've bought the phone from Best Buy & bought their protection plan, you can unlock the bootloader & root all you want; they only care about hardware modifications.

acejavelin said:
Whether you actually unlock or not, I do strongly recommend going into Developer Options and enable OEM Unlocking, unless there is some security or other reason not to do it in your case... it might not mean much now, but if you have an issue later where you phone will not boot, at least you CAN unlock if you need to. If you do not have then option enabled, unlocking is impossible.
Enabling OEM Unlocking does not unlock the device or have any effect on your warranty, but does allow the bootloader to be unlocked at a later time if needed. Since Lollipop this is an extra security measure added to phones that are unlockable.
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Thanks. Let's see whether they provide me warranty or not.

sticktornado said:
If you've bought the phone from Best Buy & bought their protection plan, you can unlock the bootloader & root all you want; they only care about hardware modifications.
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That's great means you don't have to worry about any problem caused expect hardware modification which you will not do... I guess. If you buy from best buy. But I bought it from Flipkart.

Tel864 said:
Yes and no because it depends on whether a problem can somehow be traced to software and that is entirely up to Motorola. I always go on the theory that its probably my useless piece of plastic if it breaks.
BTW to the OP, you don't actually have to unlock it to void the warranty. Once you request the unlock code, Motorola considers it unlocked, whether you go through with it or not.
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Click to collapse
That's bad news your warranty is void whether you unlock bootloader or not simply requesting doesn't mean one has unlocked it.

Arcade said:
That's bad news your warranty is void whether you unlock bootloader or not simply requesting doesn't mean one has unlocked it.
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I believe in asking the code Motorola already considers unlocked.

Jeconias Santos said:
I believe in asking the code Motorola already considers unlocked.
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I too think so...

Arcade said:
Thanks. Let's see whether they provide me warranty or not.
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Sorry, but they will not... if you filled out the form on Motorola's website to unlock and accepted it, your warranty is void, it doesn't matter whether you actually unlocked or not, relocked, or leave it unlocked, your warranty is gone even if it is obviously a hardware defect from the manufacturer that has no relation to it being unlocked. Sorry, but you agreed to it, and Motorola will hold you to it.
Now, if you bough the Moto Protect insurance or have a third party warranty/insurance, maybe... Check your TaC.
That being said, if you try to get warranty work done, I would be interested in your results, although I expect I know what they would be, it would be nice to hear one slip through, because up to this point on all Moto products (except the Nexus) simply agreeing to the terms and conditions off the unlock voids your warranty instantly.

@Arcade if you are currently in India. service center guys doesn't check if ur bootloader is unlocked or not. u have to give them ur phone after reflashing stock and locking bootloader. and you'll get ur warranty. this method worked for my Sony phone in India.

creative21 said:
@Arcade if you are currently in India. service center guys doesn't check if ur bootloader is unlocked or not. u have to give them ur phone after reflashing stock and locking bootloader. and you'll get ur warranty. this method worked for my Sony phone in India.
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Yes, I live in India.
But till now not faced any of issue. If faced then lets see what they have to say.
I too think that they would not check it. ?

I was just about to post a thread about similar question.
I went all through the steps to unlock bootloader except for the final step but I did click to accept and where it says it will void warranty.
My question was going to be if I have unlocked the bootloader does the regular warranty and/or extended warranty cover issues like, dead pixels, cracked screens, speakers and or buttons not working everything aside from hardware issues?
I dont see why they wouldnt be covered since majority of the time those issues wouldnt be caused by rooting and putting different roms on it.
Just wondering here and if someone had actual experience with this. Also would they tell you prior to sending it in through a RMA or after you send it in and boot it up?

pl4life52 said:
I was just about to post a thread about similar question.
I went all through the steps to unlock bootloader except for the final step but I did click to accept and where it says it will void warranty.
My question was going to be if I have unlocked the bootloader does the regular warranty and/or extended warranty cover issues like, dead pixels, cracked screens, speakers and or buttons not working everything aside from hardware issues?
I dont see why they wouldnt be covered since majority of the time those issues wouldnt be caused by rooting and putting different roms on it.
Just wondering here and if someone had actual experience with this. Also would they tell you prior to sending it in through a RMA or after you send it in and boot it up?
Click to expand...
Click to collapse
Regular warranty, nope... doesn't matter what the problem is, that is gone forever once you clicked accept.
The "extended warranty" is actually an insurance plan, you pay a deductible for replacement... unless it specifically states that modifying (or similar verbiage) your device voids the insurance plan, then it should still work., but I have not seen those T&C.

So if i root my phone and my screen cracks, the warranty wont cover it?

pl4life52 said:
So if i root my phone and my screen cracks, the warranty wont cover it?
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Click to collapse
Correct... sort of, unlocking the bootloader with Motorola (the only current way) will completely void your warranty,rooting or flashing a ROM is not relevant, it is spelled out quite clearly. Void in this case means you do not have a warranty anymore, so there is no warranty to get it fixed/replaced.
Actually, it doesn't matter if you unlock or not, if you accept the T&C on the website your warranty is gone... doesn't matter if you actually do it or not.

acejavelin said:
Correct... sort of, unlocking the bootloader with Motorola (the only current way) will completely void your warranty,rooting or flashing a ROM is not relevant, it is spelled out quite clearly. Void in this case means you do not have a warranty anymore, so there is no warranty to get it fixed/replaced.
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Alright good to know. Yeah its pretty clear in it stating warranty is void but wanted to see if physical issues were under that void. Now how do they check this prior to sending in the phone or after the phone is received by them?

pl4life52 said:
Alright good to know. Yeah its pretty clear in it stating warranty is void but wanted to see if physical issues were under that void. Now how do they check this prior to sending in the phone or after the phone is received by them?
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Your IMEI number is on file from when you unlocked, there is nothing to "check" per se, as soon as you request an RMA or warranty replacement and put in your IMEI or serial number, they already know.

Help needed

I first unlocked my google pixel (Verizon) bootloader, i then went on to try to root it. This went on to go into a boot loop. Me being dumb, forgot that you can just flash the stock firmware. I locked the bootloader. Now im stuck, when i try to boot it gives me the "Your device is corrupt" screen and it goes to the white battery display. I try to reinstall stock firmware and it says i need an unlocked bootloader. In order for me to unlock the bootloader i need usb debugging enabled. I can't get into the phone to enable it so im at a stuck point... I really would appreciate some help. I have extended warranty if Verizon can do anything with that.

Unfortunately, the instructions were pretty clear to not relock the bootloader unless the phone was 100% stock. From what I've seen, you are stuck. Haven't heard anyone recovering from relocking the bootloader with a bad install.
You made the decision to void your warranty when you unlocked the bootloader, so Verizon owes you nothing (extended warranty or not). That being said, they may replace it if you "played dumb" and said it happened during an update, but that poses an ethical quandary. So it's up to you how to proceed.

thanks for the reply
stranula said:
Unfortunately, the instructions were pretty clear to not relock the bootloader unless the phone was 100% stock. From what I've seen, you are stuck. Haven't heard anyone recovering from relocking the bootloader with a bad install.
You made the decision to void your warranty when you unlocked the bootloader, so Verizon owes you nothing (extended warranty or not). That being said, they may replace it if you "played dumb" and said it happened during an update, but that poses an ethical quandary. So it's up to you how to proceed.
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Thanks a ton, yeah gonna try that "playing dumb" tactic today, was thinking the same thing... lets hope it works.

This is why providers lock bootloaders. Passing the cost to them instead of owning up to your screw up. Im sorry you bricked your device but that cost should be on you not verizon.
Sent from my Pixel using Tapatalk

jbjancuski said:
Thanks a ton, yeah gonna try that "playing dumb" tactic today, was thinking the same thing... lets hope it works.
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For your sake, I hope it works. But, as I said, this is ethically questionable (on a personal level) and wrong on a grander level. You took responsibility when you unlocked the bootloader. If you are fortunate and Verizon gives you a new one. Either leave it stock, or read more thoroughly before making changes to your phone.
maulich said:
This is why providers lock bootloaders. Passing the cost to them instead of owning up to your screw up. Im sorry you bricked your device but that cost should be on you not verizon.
Sent from my Pixel using Tapatalk
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Unfortunately, this is absolutely the case. When we make the decision to do things to our phones that operators don't want us doing, we are accepting responsibility for the phone, and if we brick it we should deal with that consequence. But of course, some people aren't really prepared for this reality, and want someone else to get them out of it.

Agreed.......i have had to pay the piper before for my screw ups. Even a brand new device of my wifes that i was trying to get twrp on. Phone was less than 6 hours old and rendered a paper weight. Expensive lessons are a part of life.........The sad thing is verizon will get a ton of these returned for this very thing, and it will only force them to lock down the bootloader even better hurting the individuals who want a little freedom for a better price.
Sent from my Pixel using Tapatalk