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they wont be shipping the phone out until the 20th. depending on what delivery method you chose, you might not get the phone until next week monday. wtf
twoeleven99 said:
they wont be shipping the phone out until the 20th. depending on what delivery method you chose, you might not get the phone until next week monday. wtf
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sorry to hear that man =(
i never liked going through 3rd party vendors...
tmobile is having enough problems shipping their own phones (back order/saturday delivery) let alot working with wirefly!
hope you get it sooner than you think!
real problem is my sprint contract ended last night. i have no phone right now and i use it for business so i have to figure something out.
twoeleven99 said:
real problem is my sprint contract ended last night. i have no phone right now and i use it for business so i have to figure something out.
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i have not had a phone sense friday bro.. i know what your going through...
i got the 4G in the mail and had to send them it back before they would place the G2x order....
try going to tmobile store and see if they have a loaner phone for you to use till you get the G2x... (im sure your contract started when you bought the phone so if there billing you and your not using it then ***** youll get something done if not a decent credit)
I bought two phones from Wirefly and was told that it would ship out on the 20th. It was no surprise for me and I planned accordingly by ordering 2 day shipping for $8. It will hopefully be here on Friday.
I am getting each phone for $150 vs $250 up front = saving $200 up front
I also got free activation fees and free shipping= $35x2= $75 up front
I think saving $275 and waiting 2 extra days is worth it to me. It will be in my hands soon enough.
That sucks if you were never told this though. I thought I even saw it on the website.....
yeah. the rep i spoke with friday told me they'd ship it monday
I ordered from tmo. Got the tracking number but it has yet to be updated since "billing info received". =( I should have got at least one update by now. Ordered the first day is was available too.
donutman said:
I ordered from tmo. Got the tracking number but it has yet to be updated since "billing info received". =( I should have got at least one update by now. Ordered the first day is was available too.
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DO NOT GO BY WHAT T-MOBILE.com SAYS! (there website sucks at current info)
i ordered mine also first day (4/15) and i didnt get a txt till staurday saying it will be delivered 4/20... then 10 mins later a txt saying it will be delivered 4/19 WITH a tracking number... it still says on the ups site that it isnt shipped yet...
i called a rep and she said she cant see anything till the 20th because it doesnt show inventory till its actually released (4/20) but i assume it will be here by the 19th and she assured me it would also....
t-mobile does not know whats going on... (people are getting txts saying it on back order)
and they cant tell you if it will be on back order till the 20th...
so to sum it all up...
if you got a tracking number (friday/saturday its estimated to be at your house the 19th... if you got a tracking number today... expect it to arrive the 20th)
hope it helps but that is all the info i could pull outta her...
donutman said:
I ordered from tmo. Got the tracking number but it has yet to be updated since "billing info received". =( I should have got at least one update by now. Ordered the first day is was available too.
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I NEVER use their site to order, or to do anything. I always call 611. I put my order in Friday night at 7, UPS picked it up Saturday at 6am, and it's now on the UPS truck on the way to my house. If you call T-mobile, they'll give you (or should) a tracking number. Don't be surprised if it shows up on your doorstep today.
I've had a tracking number since Friday morning. The phone just showed up in the UPS system at 10:00AM today. The arrival scan was in Louisville, KY, a UPS hub. It appears that to save a few bucks T-Mobile's bulk transporting orders to the UPS hub. So what Nate said is correct, the estimated delivery date in the UPS system is accurate even if it shows "billing info received" and Friday's orders should be delivered tomorrow for those that went for express. Based on comments on the T-Mo forum they really screwed up the ordering process for the G2X.
BarryH_GEG said:
I've had a tracking number since Friday morning. The phone just showed up in the UPS system at 10:00AM today. The arrival scan was in Louisville, KY, a UPS hub. It appears that to save a few bucks T-Mobile's bulk transporting orders to the UPS hub. So what Nate said is correct, the estimated delivery date in the UPS system is accurate even if it shows "billing info received" and Friday's orders should be delivered tomorrow for those that went for express. Based on comments on the T-Mo forum they really screwed up the ordering process for the G2X.
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yes they did!
many people did the Saturday shipping and come Saturday.. no phones..... id be pissed if i spent 25 bucks on shipping and didnt get my phone... let alone the "back order txt message"
there oblivious to whats going on
iam on back order now. but i ordered it on 4/16 night time...iam not really in a rush...but how long does it take to restock?
Sent from HTC HD2 with Android
nate420 said:
DO NOT GO BY WHAT T-MOBILE.com SAYS! (there website sucks at current info)
i ordered mine also first day (4/15) and i didnt get a txt till staurday saying it will be delivered 4/20... then 10 mins later a txt saying it will be delivered 4/19 WITH a tracking number... it still says on the ups site that it isnt shipped yet...
i called a rep and she said she cant see anything till the 20th because it doesnt show inventory till its actually released (4/20) but i assume it will be here by the 19th and she assured me it would also....
t-mobile does not know whats going on... (people are getting txts saying it on back order)
and they cant tell you if it will be on back order till the 20th...
so to sum it all up...
if you got a tracking number (friday/saturday its estimated to be at your house the 19th... if you got a tracking number today... expect it to arrive the 20th)
hope it helps but that is all the info i could pull outta her...
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I ordered friday and they told me it was backordered on the phone. However I got a txt Saturday with tracking and estimated delivery on the 19th. Tracking number says they have not received package. If I am to get it tomorrow then they should have the package by now.
Wish I knew when I was really getting it. :-(
Since we are on the subject of 3rd party websites. Cellhub just shipped out my phone as of today. Estimated delivery date is on the 20th. Paid $515.00 off contract think it was a better deal than paying 499 + tax + shipping from TMo
Cancel your orders, this is cheaper alternative $49
Listen, just cancel that Wirefly transaction while you have time! After you check this out, YOU WILL!
http://daburghspot.blogspot.com/2011...-and-free.html
Also to each his own, if this don't pertain to you or you ain't interested, just mosey on by like you driving Miss Daisy! This is for the people that actually like keeping money in their pocket instead of just giving it away!
Oh yeah, and if you order today, you will get on the 20th because Fed Ex is 2 day shipping this and free activation. I know I can't wait to break the tape on that infamous box Wednesday!
YEEEEEEEEEAAAAAAHHHHHHH BOY ( in Pop's from "Friday" voice)
Cyberdan3 said:
I bought two phones from Wirefly and was told that it would ship out on the 20th. It was no surprise for me and I planned accordingly by ordering 2 day shipping for $8. It will hopefully be here on Friday.
I am getting each phone for $150 vs $250 up front = saving $200 up front
I also got free activation fees and free shipping= $35x2= $75 up front
I think saving $275 and waiting 2 extra days is worth it to me. It will be in my hands soon enough.
That sucks if you were never told this though. I thought I even saw it on the website.....
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Exactly.....saving the money is well worth a couple to even a few days of wait. I saved $100 going through letstalk. (Probably should have checked Wirefly.)
yglup said:
Listen, just cancel that Wirefly transaction while you have time! After you check this out, YOU WILL!
http://daburghspot.blogspot.com/2011...-and-free.html
Also to each his own, if this don't pertain to you or you ain't interested, just mosey on by like you driving Miss Daisy! This is for the people that actually like keeping money in their pocket instead of just giving it away!
Oh yeah, and if you order today, you will get on the 20th because Fed Ex is 2 day shipping this and free activation. I know I can't wait to break the tape on that infamous box Wednesday!
YEEEEEEEEEAAAAAAHHHHHHH BOY ( in Pop's from "Friday" voice)
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So you're all aware, this is from a BlackBerry forum:
01-06-2011, 03:04 AM
drummer05
Join Date: Jan 2011
Posts: 5
So I checked their page and it turns out they send their employees to submit all these reviews about how great their service is as a way of advertising for the company. But if you browse other reviews outside of Cellhub's website, their company is actually rated pretty low by previous customers.
Anyways, I finally got my Bold 9780 from Costco yesterday, and I absolutely LOVE it.
Reply With Quote
01-04-2011, 10:51 AM
Branta
Forums Moderator
Join Date: Aug 2008
Posts: 3,318
I actually almost bought the phone through Cellhub, but after a closer look during checkout I realized that they only offer the phone for free if you purchase an $80+ plan, otherwise the phone changes to $149, which is more expensive than almost every other store is selling it for, including T-Mobile. I think this is somewhat of a false advertising from their store, and I really dislike false advertisers lol.
So if you plan on getting a basic plan I would go with another store, or even T-mobile itself. I think that would be more trustworthy than a faulty advertising internet store.
I thought the name was familiar... cellhub.com was spamvertized in our blogs just before Xmas. Members may want to consider suppliers who are not associated with spammers.
BarryH_GEG said:
So you're all aware, this is from a BlackBerry forum:
01-06-2011, 03:04 AM
drummer05
Join Date: Jan 2011
Posts: 5
So I checked their page and it turns out they send their employees to submit all these reviews about how great their service is as a way of advertising for the company. But if you browse other reviews outside of Cellhub's website, their company is actually rated pretty low by previous customers.
Anyways, I finally got my Bold 9780 from Costco yesterday, and I absolutely LOVE it.
Reply With Quote
01-04-2011, 10:51 AM
Branta
Forums Moderator
Join Date: Aug 2008
Posts: 3,318
I actually almost bought the phone through Cellhub, but after a closer look during checkout I realized that they only offer the phone for free if you purchase an $80+ plan, otherwise the phone changes to $149, which is more expensive than almost every other store is selling it for, including T-Mobile. I think this is somewhat of a false advertising from their store, and I really dislike false advertisers lol.
So if you plan on getting a basic plan I would go with another store, or even T-mobile itself. I think that would be more trustworthy than a faulty advertising internet store.
I thought the name was familiar... cellhub.com was spamvertized in our blogs just before Xmas. Members may want to consider suppliers who are not associated with spammers.
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As I stated in my reply to these posts, to each his own. No matter where you buy the phone, you need to check the terms yourself. As far as people complaining about them, who doesn't complain about such and such company on here, for real the whole web if you wanna be technical.
I can honestly tell you I have had bad experiences with all three carriers. Their all crooks if you ask me, however if I want to use a cellphone or service, unfortunately I have to suck it up and go for what I know.
Research yourself and take the best deal. I don't care where you get the phone from online, I can guarantee there's some complaints about that company on the internet ( and I bet they have similar addendums on their contracts). I don't care if it's Amazon, Wirefly, TMI-Wireless, even Walmart.
Just google complaints for the company you ordered yours from, you'll see.
So, basically it comes down to doing your research and choosing the lesser of the evils.
Hope that helps.
Anyone know the numbers being dropped to stores? Plan on getting mine Wednesday at a retail location
A T-mobile store manager told me today, that each store would get between 10-20 units to sell.
I bought my G2X outright and it was delivered on 4/18. I shipped it back to the TX return depot via FedEx overnight and it arrived on 5/18. I got my final bill today and they showed a remaining balance due for the phone instead of a credit for what I already paid them.
I called and the agent said they had no record of receiving the phone. I gave her the airbill number and the name of the person who signed for it at the TX warehouse. She said its a good thing I used FedEx otherwise I would have had to pay for the phone. So it'll take them 72 hours to fix my account while they figure out what they did with the phone.
So, if you're returning a phone to them, the only two shippers they can trace receiving packages from are FedEx and UPS. If the phone doesn't get there and you can't provide proof of delivery you're pretty much screwed.
She's full of it. When I shipped one back they said to make sure and get a tracking number. Granted I had to call after a few days because they didn't automatically refund my money (original phone).
I just used USPS with a tracking and he looked it up and processed the return.
Weird though. Never had to do this ever.
Sent from my LG-P999 using XDA Premium App
That's what sucks about buying online or thru customer care
G2x with CM7 and faux kernel. NONSENSE!!!!
Tracking from any shipper is good enough ie USPS, Ups, fed ex etc.. One thing to note though is that handset research, which is what they are doing, is taking longer than the usual 72 business hrs and is probably 2 weeks is more realistic. Plus their policy states that it can take up to 30 days to get a refund from the time they locate your phone... that's saying they do locate it.
I'm not trying to be negative, but just wanted to give you a more realistic expectation of how this process works. I deal with this type of issue a lot because I'm a csr at tmo.
Sent from my LG-P999 using XDA App
disorder5 said:
I'm not trying to be negative, but just wanted to give you a more realistic expectation of how this process works. I deal with this type of issue a lot because I'm a csr at tmo.
Sent from my LG-P999 using XDA App
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Because I'm no longer a customer my calls get routed to accounting. The agent put me on hold and called the warehouse. She specifically said that the warehouse scans FedEx and UPS barcodes as packages arrive. The warehouse verified the package's arrival via their systems not by calling FedEx. The particular agent I was working with seemed pretty competent compared to what I'm used to dealing with. She was also pretty emphatic about the 72 business hours to get my account updated. I only posted this to potentially save others some hassle when returning their phones. Take it for what it's worth.
So my question ia that I just got this phone from tmobile customer care over the phone. I like everything on the device so far, except the speaker volume.So I want to take advantage of the twenty day guarantee. I want to try another unit. If I call them and tell them that I don't like this unit, will they send the other unit out first our do I have to send mines back first? If I have both units on hand, I can easily compare both and decide which one to keep.
Sent from my HTC Sensation 4G using XDA Premium App
mike2518 said:
So my question ia that I just got this phone from tmobile customer care over the phone. I like everything on the device so far, except the speaker volume.So I want to take advantage of the twenty day guarantee. I want to try another unit. If I call them and tell them that I don't like this unit, will they send the other unit out first our do I have to send mines back first? If I have both units on hand, I can easily compare both and decide which one to keep.
Sent from my HTC Sensation 4G using XDA Premium App
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Not my experience. I also ordered from TMO over the phone. After 5 days my Sensation died. Took it to a store and they refused to replace it, said I had to call it in. Called and they will only replace it after receiving mine. I even have to call them again after they've received it to arrange the replacement. It's going to take over a week to get the new one.
One other thing, there seems to be a difference in how they treat new accounts and upgrades. Since mine is an upgrade this is the only option I had.
Really pisses me off. There are several ways they could handle this better. Not good service at all.
Samnada you settled for less than good treatment man.
I was on day 12 of 14 and called in about the broken power button. They told me they'd send a new one out when I called in with the tracking number for the one I'm returning. I said fine - will they overnight it? They said they dont do that. I told them they overnighted the first one (2 day ground in a one day zone but their words). I told them I need a phone and I would be cancelling service if that's how it would work. She got with a supervisor and agreed to ship me one and that i'd return the other when I got the replacement or Id eat the cost of the second. She made sure to mention this was a special allowance for me and not general procedure.
2nd phone has a blue dot under the gorilla glass. Called in to see if I could ship both phones together back to Tmo. Thinking about cancelling service too. Not interested in doing this **** over and over. Guy was cool said I should have had return shipping slips in both boxes (I didnt) and that they'd reimburse me if I take my shipping receipt to a store. Also asked me to take the phone to a store to have them see in person whats wrong with it and note my account. Then he said theyd do the same ship and return after receipt of new phone w/ shipping reimbursement to my account via credit.
YMMV from rep to rep man - you may have to call back a few times to get satisfaction. I was surprised the woman I spoke to Wednesday helped me so much. Very cool. Guy I spoke with today was a Sensation owner and very cool too.
GorillaPimp said:
Samnada you settled for less than good treatment man.
I was on day 12 of 14 and called in about the broken power button. They told me they'd send a new one out when I called in with the tracking number for the one I'm returning. I said fine - will they overnight it? They said they dont do that. I told them they overnighted the first one (2 day ground in a one day zone but their words). I told them I need a phone and I would be cancelling service if that's how it would work. She got with a supervisor and agreed to ship me one and that i'd return the other when I got the replacement or Id eat the cost of the second. She made sure to mention this was a special allowance for me and not general procedure.
2nd phone has a blue dot under the gorilla glass. Called in to see if I could ship both phones together back to Tmo. Thinking about cancelling service too. Not interested in doing this **** over and over. Guy was cool said I should have had return shipping slips in both boxes (I didnt) and that they'd reimburse me if I take my shipping receipt to a store. Also asked me to take the phone to a store to have them see in person whats wrong with it and note my account. Then he said theyd do the same ship and return after receipt of new phone w/ shipping reimbursement to my account via credit.
YMMV from rep to rep man - you may have to call back a few times to get satisfaction. I was surprised the woman I spoke to Wednesday helped me so much. Very cool. Guy I spoke with today was a Sensation owner and very cool too.
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I did take it to a store when it first died to try a different battery in case that was the problem. They confirmed the phone was indeed dead, and noted that in my account. But he wouldn't swap for a new one unless I had purchased it at the store.
I was on the phone for nearly 2 hours, switched to 3 different people, and the best I could get was a $10 credit on the shipping to them. They'll overnight the new one , but not until they receive mine and I call them back to undo/redo my upgrade deal. I could get a loaner phone in the meantime, but it would have just been some cheapo deal which didn't interest me since I have my Vibrant.
Part of what bothers me about TMO is this horsetrading aspect where some people get great deals and others get zip, apparently depending on a roll of the dice and who you happen to get on the phone. Some CSR's are great and others sound like they're robotically reading from a script.
They're standard policy sucks. They need to change it. I shouldn't have to beg and plead and threaten to be treated like I'm a paying customer.
They could have overnighted the new phone to the store, have me turn in my dead one there, and verified the problem and the return. Done deal, and they would be out nothing more than they will now. They could also do just what you said, ship me one overnight and if I didn't return the bad one charge me full retail for both. Fine. But their standard policy seems designed to maximize frustration.
I'm considering all my options, but have to have an international phone, so that narrows the choices of carriers, and from what I've heard ATT is even worse.
If TMO has the best customer service it's no wonder cell phones are the source of the most consumer complaints.
I'm not sure if things have changed in the last 5-6 months but when me and my wife had multiple problems with our MT4G's I never had to send mine in first. As a matter of fact I had 6 out of 7 sent overnight free of charge. But on all of them I was told I had seven days to return them after I received the new one.
Maybe times have changed. I might be doing a exchange as well in the near future and I will see.
i actually am getting a replacement for mine on tuesday , i called it in today after all hell broke loose on my phone today ,they are sending me another unit and im sending them back mine , actually they gave me the option
tigerz0202 said:
i actually am getting a replacement for mine on tuesday , i called it in today after all hell broke loose on my phone today ,they are sending me another unit and im sending them back mine , actually they gave me the option
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Are you in the 14-day remorse period? They kept telling me it was because I'm doing an upgrade and I have to cancel/redo the deal to restart the 14-days on the new phone. I don't understand how people are reporting they've swapped Sensations 3 or 4 times. How is that being done? Am I the only one who's being treated this way?
The more I hear the more mad I get.
samnada said:
Are you in the 14-day remorse period? They kept telling me it was because I'm doing an upgrade and I have to cancel/redo the deal to restart the 14-days on the new phone. I don't understand how people are reporting they've swapped Sensations 3 or 4 times. How is that being done? Am I the only one who's being treated this way?
The more I hear the more mad I get.
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monday makes 14 days ,i dont know if that makes a difference , they guy asked me if i wanted to wait for an update from htc and i told him no , i also called htc and they couldnt do anything because of the holiday , you shouyld be good to go being that the phone is still under warranty
tigerz0202 said:
monday makes 14 days ,i dont know if that makes a difference , they guy asked me if i wanted to wait for an update from htc and i told him no , i also called htc and they couldnt do anything because of the holiday , you shouyld be good to go being that the phone is still under warranty
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I'm good as far as it being replaced, it's just the process they're requiring of having to receive my phone before they ship me a new one that's absurd. Due to the holiday it's going to be next Friday at the earliest before I get a phone.
I'll start calling tomorrow to see if they can persuade me to stay a TMO customer.
Totally understand your gripes and they're legitimate. You shouldn't have to roll the dice for options that others get. I feel you on GSM too. I really don't want to go to ATT because I'd have to get an iPhone. I'm tired of reconfiguring phones already. If the next one is trash too I'm going back to my N1 and old contract. Wifi calling is sweet but not happy with the poor quality control.
By way of comparison, we went through a sordid version of this when the N1's rolled out, too. TMO didn't wanna touch'em, Google (who sold and shipped them out overnight) had no live support, and we had to rely on HTC. At the time, HTC's policy was (maybe still is?) only DOA phones would get immediate replacement at no additional charge. Any phone that worked, THEN failed was an 'in-warranty' replacement, and the only way to expedite it was to allow your credit card to be fully charged (although some report a $1 hold rather than a full charge) and THEN they would cross-ship. Otherwise, you had to ship the old unit BEFORE the new one shipped, and we had reports a call with a tracking number (as mentioned above) would also expedite a replacement shipment. I know waiting sucks, but unless it was bought IN a physical store, with their own return/replacement policies, 'it is what it is'. :|
Thanks for the input guys. I'll be calling them soon. They told me that I have a 20 day remorse period for some reason. Also, to the person having the issue of not bring able to return the phone to the store , It's not gonna happen. The rep told me straight up that the phone people and the store people are not together.
Sent from my HTC Sensation 4G using XDA Premium App
Another question: if they send me the other phone also, and I have a chance to compare both, would I be able to send the second unit back incase my first original unit is better? Or do I have to keep the second one?
Sent from my HTC Sensation 4G using XDA Premium App
um when i first got my htc sensation the power button was slanted and the screen was messed up and weird looking aou screen i called that same day to get a replacement got it in 2 days. I told the rep i have the tracking number in my hand which i did =] just went to ups.com got a tracking number and shipped it out tm while my replacement phone was coming. The downside is you will be charged twice =/ the first phone will be on your cc already then they will charge you again for the 2nd one.. thing sucks to wait 4 weeks for it to clear just remember when u drop off the package to ask for the receipt. Maybe i was just lucky huh?
samnada said:
Not my experience. I also ordered from TMO over the phone. After 5 days my Sensation died. Took it to a store and they refused to replace it, said I had to call it in. Called and they will only replace it after receiving mine. I even have to call them again after they've received it to arrange the replacement. It's going to take over a week to get the new one.
One other thing, there seems to be a difference in how they treat new accounts and upgrades. Since mine is an upgrade this is the only option I had.
Really pisses me off. There are several ways they could handle this better. Not good service at all.
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This is because they are redoing your upgrade. Tell them you don't want to redo the upgrade, you just want a replacement.
Sent from my HTC Sensation 4G using XDA App
Towle said:
This is because they are redoing your upgrade. Tell them you don't want to redo the upgrade, you just want a replacement.
Sent from my HTC Sensation 4G using XDA App
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They didn't give me a choice. They said this is how it's going to work. Send us your dead phone, once we get it give us a call and we'll redo your upgrade and send you a new phone. They said it was because I got the upgrade through Customer Retention. It's like dealing with the government.
I offered to let them take my CC # and bill me if I didn't return the phone if they would ship the new one right away and they refused.
Not sure how they decide who to punish. My credit rating is perfect. I've never given them a minutes problem in the past. Just seems totally arbitrary.
I called them with the UPS tracking # in order to get the $10 shipping credit, so they have that. They're going to ship me a new phone, so what's it to them if it's today or next Thursday? I just don't get it.
I'm 23, have terrible credit and constantly call in and complain. I've been a customer since I was 18 and in the way that matters, paying my bill, I've always been a good customer. TMobile has always shipped my replacements out first and then I mail mine back to them in the box they ship the replacement in to me.
One time, they shipped be a broken MT3GS as a replacement so I called in and yelled at them so they sent me a second replacement MT3GS so I had three phones, 2 of which belonged to TMobile, out at the same time. I complained about them shipping me a broken phone, the amount of problems on my phone, they tried to give me a motorola cliq2, I told them they were crazy and I got a 350 dollar discount and upgraded to the sensation on Launch Day. Great timing!
Just got off the phone with a much more helpful TMO CSR. Order for replacement phone has been placed, due to the holiday it will ship overnight on Tue, arrive here Wed. Wish I'd gotten her the first time.
Thanks for the encouragement to keep after them.
So any opinions on whether I would have to return my first unit after receiving the second one or just return the second one incase the first unit is better than the replacement unit?
Sent from my HTC Sensation 4G using XDA Premium App
mike2518 said:
So any opinions on whether I would have to return my first unit after receiving the second one or just return the second one incase the first unit is better than the replacement unit?
Sent from my HTC Sensation 4G using XDA Premium App
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If it is a warranty exchange you can send either back.
Sent from my HTC Sensation 4G using XDA App
Did my replacement order over the phone with Sprint customer support last Sunday 9/11. All I continue to get is emails stating my order is processing. I know others have handled their recall this way as well. Any updates for anyone? Hopefully we don't have to wait weeks when stores are getting them in. Only reason I did it this way is because my note 7 wasn't purchased directly from a sprint store.
Good Morning Dude!! I called a local Sprint Corp store yesterday as I wanted to swap out sooner than later. The Sprint Corp store told me they are only swapping devices that were purchased at a Corporate Store location. Hmmm.....I called the Sprint Telesales 800 line and talked to them. Sprint told me the same thing. Corporate stores are only swapping out devices that were purchased at a corporate location.
I contacted my local Sams club and they told me they would have replacement devices on Wednesday and I could swap at the Sams location I bought the phone from...which I plan on doing Wednesday.
Sprint said that I could refuse shipment on the device they send me and when they get the device back, they would cancel the telesales order.
Kind of a long drawn out process...but that's my plan. If I get the Telesales device prior to tomorrow late afternoon, obviously I'll keep the telesales device. But I don't see that happening.
hotspace said:
Good Morning Dude!! I called a local Sprint Corp store yesterday as I wanted to swap out sooner than later. The Sprint Corp store told me they are only swapping devices that were purchased at a Corporate Store location. Hmmm.....I called the Sprint Telesales 800 line and talked to them. Sprint told me the same thing. Corporate stores are only swapping out devices that were purchased at a corporate location.
I contacted my local Sams club and they told me they would have replacement devices on Wednesday and I could swap at the Sams location I bought the phone from...which I plan on doing Wednesday.
Sprint said that I could refuse shipment on the device they send me and when they get the device back, they would cancel the telesales order.
Kind of a long drawn out process...but that's my plan. If I get the Telesales device prior to tomorrow late afternoon, obviously I'll keep the telesales device. But I don't see that happening.
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Well the note 7 i got was a gift from my grandparents. They live out of state and got it at a third party sprint store so the two different sprint corp stores I went to to exchange wouldn't do it because they couldn't pull the order up. I don't know what else to do other then wait for my advance exchange order to ship from sprint themselves.
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Finally got my silver note replaced at a Corporate Sprint store. No hassle. It did help that I knew the lead tech person.. Unfortunately, will have to re-pair my Gear S2, Gear Fit2, and Huawei watch. Only lose about 4 hours of data. These cannot be restored with Smart Switch
kbboykin said:
Finally got my silver note replaced at a Corporate Sprint store. No hassle. It did help that I knew the lead tech person.. Unfortunately, will have to re-pair my Gear S2, Gear Fit2, and Huawei watch. Only lose about 4 hours of data. These cannot be restored with Smart Switch
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Where did u originally get your note 7 at?
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powerstroke said:
Where did u originally get your note 7 at?
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Swappa, but told them the phone came from New York the new resale person's address was New York. Now waiting in queue to cancel the one I ordered by phone from Sprint which was going to take 1.5 weeks from today, but placed order on Monday.
kbboykin said:
Swappa, but told them the phone came from New York the new resale person's address was New York. Now waiting in queue to cancel the one I ordered by phone from Sprint which was going to take 1.5 weeks from today, but placed order on Monday.
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Damn. Wish I could get a sprint store that would help me out. Because I'm basically in the same boat. Are you able to find out how your tech buddy was able to find the order? There has to be a way around it
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powerstroke said:
Damn. Wish I could get a sprint store that would help me out. Because I'm basically in the same boat. Are you able to find out how your tech buddy was able to find the order? There has to be a way around it
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Didn't look it up or if he did, he didn't say anything. It can be replaced by calling Sprint as a last resort, but the sooner you call the better.
kbboykin said:
Didn't look it up or if he did, he didn't say anything. It can be replaced by calling Sprint as a last resort, but the sooner you call the better.
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Yeah already did that last Sunday 9/11. But their saying up to 3 weeks to get it in the mail.... Bummer
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2 weeks later and still no update on my advance exchange order on my Note 7. Anyone else still waiting for their order?
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It is all BS. If my Note 7 did not work good i would be having a fit with them over this. Mine works good so i look at it as a loaner till a New one comes to swap for free. My 2 local sprint Corp stores both said they have none that they got a few in last week but swapped them out. And of course some sold them as new to new people when they're not supposed to. But anyway mine works but the point is it has been awhile now and if the phone gets a scratch or a crack then so be it since they're the ones forcing me to keep it since there is no way for me to give it back to them. Sure i could take it to the store and just wait but then i have to go back to a old phone till it comes out so screw that.
rdcrds said:
It is all BS. If my Note 7 did not work good i would be having a fit with them over this. Mine works good so i look at it as a loaner till a New one comes to swap for free. My 2 local sprint Corp stores both said they have none that they got a few in last week but swapped them out. And of course some sold them as new to new people when they're not supposed to. But anyway mine works but the point is it has been awhile now and if the phone gets a scratch or a crack then so be it since they're the ones forcing me to keep it since there is no way for me to give it back to them. Sure i could take it to the store and just wait but then i have to go back to a old phone till it comes out so screw that.
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My exact sentiments, I tried stores and of course I could go back to best buy since that's where I bought it but I have a order for a replacement through sprint that they will mail me, so I will wait for that instead of this hit and miss nonsense other people are going through
Same here. My time bomb has performed flawlessly so far. I'll just keep using it until they send my replacement. Or it goes boom.
It is now Oct. 5th and still nothing from Sprint about my order shipping for my replacement Note 7. Anyone else received any updates?
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I just received this from Sprint as I was unable to cancel this Shipment even though I tried several different times.
Dear Valued Sprint Customer:
We would like to thank you for your recent Phone/Battery Replacement Order. We are pleased to inform you that your replacement order has shipped.
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Order Summary:
Phone Replacement Order Number: xxxxxxxxxxx
Wireless Phone Number: xxxxxxxxxxxx
Defective Phone Information:
Model Name: Samsung Galaxy Note 7 Black
Serial Number: xxxxxxxxxx
Replacement Phone Information:
Model Name: SAMSUNG N930P2 BLK KIT
Serial Number: xxxxxxx
Tracking Information:
UPS Tracking No: xxxxxxxxxx
To track your replacement order, please visit www.ups.com
NOTE:
Replacement orders are shipped via UPS Standard 2-Day. Please allow 2 - 3 business days for arrival of your Phone Replacement shipment. Inventory levels and holidays could delay this estimated arrival time.
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Return Instructions:
A pre-addressed return label and return envelope will be included with your replacement order. Please use this customized return label and envelope, as it allows for proper receiving and processing of your return phone.
NOTE: Prior to returning your defective phone, please be sure to follow the activation and return instructions included in your shipment.
2 Simple Steps To Return Your Phone:
1. Repackage your defective phone in the padded envelope provided. For your convenience, the return label is already attached.
2. Place the return envelope anywhere in the U.S. Mail - in your home or work mail box or in a blue U.S. Mail drop box. Sprint will notify you via email when we have received your defective phone.
Return Tracking Information:
USPS Tracking No: xxxxxxx
To track your return shipment or for questions regarding your order, please visit www.usps.com
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hotspace said:
I just received this from Sprint as I was unable to cancel this Shipment even though I tried several different times.
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When did you receive that might I ask?
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9:44 AM Today
hotspace said:
9:44 AM Today
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Cool. Thank you. Means I should be getting my shipping info soon then cuz I think I did the replacement order shortly after you. I did my order on 9/11, you?
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Looking back through my emails, it looks like it was placed on the Sept 10th
I've already swapped my device. I'm having Bluetooth problems and am going to contact Sprint and ask them if I can swap my already swapped device for the one that is being delivered. They are expecting a specific serial number to be returned. Who know how that conversation will go....but it's worth a shot.
Got a text this morning with a tracking number and when I checked it, it says to be delivered today so I will be getting mine this afternoon.
I didn't actually find out about this until I was doing some casual googling, as carphone warehouse gave me no extra info with my contract, but if you purchase a V20 before February 6th, you can get a free Honor Magic smart watch. Info is all here https://huawei-redemptions.co.uk/honorview20promo/ (yes, it's a legit website, I phoned up carphone warehouse today to confirm. )
You need to have purchased from any of these shops according to their Terms of Service page:
O2
Carphone Warehouse
Carphone Warehouse Business
Currys PC World
Very
Argos
Amazon.co.uk (excludes purchases from sellers on Amazon’s market-place platform)
John Lewis
Tesco Mobile
Littlewoods
GoMobile
AO
JD Williams
Laptopsdirect
Technolec
Mobile Phones Direct
A1 COM
KTM Online
Buymobiles.net
Smart Phone Company
Has anybody managed to claim this yet?
The terms and conditions state you have to wait 14 days, I'm curious if anybody successfully did this before the 14 day period though, its annoys me, as there was no mention of having to wait when I purchased the View 20.
14 days is the cooling off period. Its to stop you claiming the watch then sending your phone back.
terrym2002uk said:
14 days is the cooling off period. Its to stop you claiming the watch then sending your phone back.
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I understand the principle behind it, but what I really want to know if anybody has successfully claimed it sooner.
But on your point, whilst the idea is common sense, they've missed the fact that a lot of UK online retailers offer a 30 day money back guarantee.
Amazon.co.uk are denying all knowledge of this promotion. I'm fuming!
There are 20 retailers on the approved list, Amazon included. What has probably happened is now that the promotion has ended, the customer service agent can't see the original offer that you spoke to. I will be applying for my free watch in a few days time and dont expect an issue.
Here's the link to the list. https://huawei-redemptions.co.uk/honorview20promo/tandcs.php
EViL3666 said:
I understand the principle behind it, but what I really want to know if anybody has successfully claimed it sooner.
But on your point, whilst the idea is common sense, they've missed the fact that a lot of UK online retailers offer a 30 day money back guarantee.
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14 days is because official honor site has only 14 days return policy.
I put in my request for mine as its now been 2 weeks since I got the phone. I'll update people if the watch arrives.
Same here.
Just received email telling me my watch should be here on Friday
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saldawop said:
Just received email telling me my watch should be here on Friday
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How long ago did you complete redemption form?
Day after it went live. 8th Feb
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saldawop said:
Day after it went live. 8th Feb
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Did you get an email saying your claim was successful? If so how long after applying did you get the email?
Just the email I got today informing me it would be delivered on Friday. Only previous email was the one I got when I made the claim.
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Got my email through. Estimated delivery of Tuesday
Just got my email. Applied last Sunday.
Anyone got their watch through yet? I was told mine would be coming today, but haven't received any delivery message
I got mine yesterday, it was supposed to arrive on Friday but it was delayed.
Nice little watch, although since not WearOS, I don't know if I will keep it.
For starters, just a few watchfaces, a couple of which are only relevant to China.
Did a very good job tracking my sleep last night.
Sucks that they ended this promo in Estonia a few days before I bought it. Really unfair.
tp.kahara said:
Sucks that they ended this promo in Estonia a few days before I bought it. Really unfair.
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Same. I got my view 20 two days after the promotion ended.