Roaming in Canada - Not a great experience - Thunderbolt General

Picked up the TB on launch day and loving the 4G speeds in Jacksonville, FL.
So, in preparation for a trip to Canada that I am on, I contacted VZ to make sure everything was all set. Added the Global Data Roaming for a few bucks a day, called the day before to make sure the phone and account was all set up - we have 3 other Android's with us on the same account (Incredible, Droid 2, Droid 2G).
So, at this point, all the other phones are experiencing at least 1x data, frequently 3G service. The TB - almost nothing. Every once in a while I would see the phone switch into 1x service, but usually lasts no more than a minute at the most.
Called tech support and their primary suggesting was to reboot the phone, that would fix it. Not real impressed. I guess I knew there could be issues since this is a new phone, but still. I was really counting on the data access for use with Google Maps / Navigation, etc.
Then to add insult to injury, received a text message saying I had already racked up more than $50 of data service charges for each line, including the TB! Checked the online detail and I have used less than 300k of data!!!!! I am guessing that the text message is not that reliable.
Can't wait to get home and get the next bill, which should be out in a couple of days.

the tb has a known data problem network wide

Related

[SOLVED - Bug in T-Mo system] 2G data not working?

I was on EDGE earlier today and was not able to get anything going with the internet. Then I pull out my wife's G2 with the same T-Mobile service and she was getting everything fine.
I have the default settings. Not sure what's going on...?
I found out last night that T-Mobile USA had a bug in their system for people upgrading their phone and changing to the new Value plans.
I was on Even More Plus 500, unlimited text and web. In order for me to make payments on the phone (I can't justify spending $500 at once on a phone in my head), I would have to upgrade to the Value plan (similar 500 minutes, unlimited text, and "unlimited" 2GB web). So everything seemed fine until I could not get a data connection at all. Only under wifi could I actually use the phone's data connectivity.
Turns out the system was buggy and upgrades to the Value from Even More Plus weren't working. I was entered into a 2 year contract with the Even More Plus plan for some reason, which basically messed up my data connection.
An online chat with customer service for 20 minutes did the trick and I'm back in business.
rorytmeadows said:
I found out last night that T-Mobile USA had a bug in their system for people upgrading their phone and changing to the new Value plans.
I was on Even More Plus 500, unlimited text and web. In order for me to make payments on the phone (I can't justify spending $500 at once on a phone in my head), I would have to upgrade to the Value plan (similar 500 minutes, unlimited text, and "unlimited" 2GB web). So everything seemed fine until I could not get a data connection at all. Only under wifi could I actually use the phone's data connectivity.
Turns out the system was buggy and upgrades to the Value from Even More Plus weren't working. I was entered into a 2 year contract with the Even More Plus plan for some reason, which basically messed up my data connection.
An online chat with customer service for 20 minutes did the trick and I'm back in business.
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Click to collapse
ya T-mobile fixed it in their system last night

Data speeds vs sprint

For $35 a month for technically sprint i will plunk down $300 for this beauty but how fast are the downloads?
Seems faster than my tmobile vibrant 3g was.
Sent from my MOTWX435KT using XDA App
it all depends on service and tower loads.. like at around 6pm i get 300kbps and at 6am i get 1400-1500 kbps... right now its 8:30am and im getting 850kbps... so it all depends sometimes i get 100kbps all the way down to 30kbps.. but the triumph was faster than my Buddy droid x and he had two bars i only had one.. at least 3 times faster ( both on 3g)
I was on SERO 500, and my Sprint phone died, so I want to upgrade to SEROP, but calling Sprint (5 times, they know what is SEROP but would not give it to me), email ecare (3 times, then no one reply anymore). So I am now on VM $25 plan w/ Triumph.
The phone itself is just like any other Android phone. At home, I get almost no Data. Phone and SMS go thru no problem. Google Map, Browser, Youtube 90% of the time would not load, and complaint no connection. When I walk out of the apartment building Data works.
The problem is, my old Sprint phone is Touch Pro, and it got perfect Data.
So does Sprint has any special rule for VM phone? Since I am new to VM and Android, I am reading now how to update PRL.
the main difference is that sprint plans allow roaming on verizon towers. otherwise, the data speeds are the same. any speed difference you're seeing is likely caused by device differences (e.g. antenna, radio, ...)
VM doesn't roam, so it will never have as good reception as a sprint (or AT&T or Verizon) phone. Part of that $80-$100 a month you are paying them is for roaming access fees between the carriers.
Long and short of it is if you want the bet reception and data speeds, you need to pay for it. You aren't going to get top notch network performance for $25 a month.
emkorial said:
VM doesn't roam, so it will never have as good reception as a sprint (or AT&T or Verizon) phone. Part of that $80-$100 a month you are paying them is for roaming access fees between the carriers.
Long and short of it is if you want the bet reception and data speeds, you need to pay for it. You aren't going to get top notch network performance for $25 a month.
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Click to collapse
Agreed, but you can get get top notch service for $35 a month. In some areas the best signal for a Sprint phone will be from Sprint towers; in that case, a Virgin phone (using only Sprint towers) will get the same service as a Sprint phone unless the actual phones are different.
I disagree. I have the phone and the web browsing speed was horrible as well as the download speed for apps. You guys may have towers closer to you. I stay in washington, dc. I did the prl swap, now i feel as though my data speeds are much faster, possible 300% more faster. I browse facebook, zoom! check out a youtube vid and no buffering on a 6minute video. If you have slow data speeds do the prl swap! You will appreciate the phone much more!
http://androidforums.com/triumph-all-things-root/395533-big-difference-data-speeds.html
Which PRL did you use, hitsndc? 01115? 01119? 01120? These are the 3 PRL's I've seen mentioned across the forums.
MarkMcCoskey said:
Which PRL did you use, hitsndc? 01115? 01119? 01120? These are the 3 PRL's I've seen mentioned across the forums.
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Click to collapse
I used 01115
I just swapped to 01115; will advise if it makes a difference. I also attempted to force the phone into EvDO-only mode in the build.prop file - that MAY make a significant difference in places where the radio "hunts", which mine DOES when mobile.
If it works I'll post a "how to" which is more-or-less like what's been posted, with one exception - there's an easy way to get the phone to ALWAYS have the diag enabled using "anycut".
Update: EVDO-only lock is NOT effective, however with 01115 the phone re-selects to 3G much more reliably and quickly than with the base PRL and is also connecting to towers it never did before (as shown in "Open Signal"), so at least here it appears to be an improvement.
I swapped to 01115 myself.
Speed test are about the same, which I understood would be the case. As long as my connection is more consistent, I'd be happy. I've had a couple dropped calls. Will have to wait and see with this PRL.
I should check Google maps to see if it detects me closer/more accurately. I've had times where it was miles off, when I know there are towers closer. So hopefully I have better access to the closer towers.
Would still like to know the difference between the PRL's (01115, 01119, 01120, or any others that would work with the Triumph).
Genesis3 said:
I just swapped to 01115; will advise if it makes a difference. I also attempted to force the phone into EvDO-only mode in the build.prop file - that MAY make a significant difference in places where the radio "hunts", which mine DOES when mobile.
If it works I'll post a "how to" which is more-or-less like what's been posted, with one exception - there's an easy way to get the phone to ALWAYS have the diag enabled using "anycut".
Update: EVDO-only lock is NOT effective, however with 01115 the phone re-selects to 3G much more reliably and quickly than with the base PRL and is also connecting to towers it never did before (as shown in "Open Signal"), so at least here it appears to be an improvement.
Click to expand...
Click to collapse
Thanks for sharing, with regards to locking into 3G more reliably, do the phone signal decibel levels improve as well? And how about voice quality?
Voice quality was never an issue here - this phone is capable of holding a voice call and being stable when it shows ZERO bars, which none of my other handsets have ever done.
The big difference I see is that there are other towers that now appear in the neighbor list and the handset does connect to them where it didn't before, so I am definitely "seeing" connection sources that I didn't know existed in the past.
It hasn't made a material difference in data rate performance that I can see from my house - the real test will be whether it makes a difference of materiality when I'm in the car and such, which is where I've seen a lot of "hunting" down to 1x and "sticking" there. We'll see if that is gone or not.
I'm keeping 1115 for now but have the original PRL in the event I need to go back to it.
Once I swapped my prl and added the EvDo line my Data more than doubled in speed. Like hitsndc said I am now able to stream a whole 4 min video with no buffer. Once I removed that line it would stop every few seconds. Added the line, back to no Buffer. I tried this a few times before I came to the conclusion that it did make a difference.
Once I updated the PRL I used opensignal from the market to see my towers and now I was locked on to a tower close to me that wasnt even showing up on the map before.
Im alot happier with my phone now. Once we get 2.3 on here Ill be good
Where did you put the EVDO line? In build.prop? That's where I stuck it - it made no difference for me; I still occasionally "hunt" to 1x service, but the PRL change DID make a difference as I now "see" towers (and connect to them) that I wasn't before.
Look guys I only had one bar.
Sent from my GT-P7510 using Tapatalk

LTE on T-mobile upload issues

I am on T-mobile 5GB/month prepaid plan and would like to know if any of you have the same issue. What I found out is that download speed using ookla's speedtest app will show at around 10 to 25 mbps but I never got upload speed to ant stable level and average around 2 mbps regardless of cell tower, reception, or time of the day! It also seems that upload speed starts at 10mbps and after 1 -2 seconds will just stop, and then do like 1 mbps. Sometimes, ookla speedtest will not be able to finish the test using LTE and report network problems. I tried using different bandwidth test apps with similar results. HSPA+ does as usual, around 10mbps down 3 to 4 mbps up, no interruptions. Something is not working right and I sure don't like it. Yesterday, while connected on LTE my music streaming got interrupted and buffered every 20 minutes or so, like I am on EDGE, LOL (no actually... it's not funny at all). Hangout video chat (while on LTE) interrupted few times as well.
Update: Switching SIM cards didn't help. Upload speed is still extremely slow or will show network error. There are at least 6 other members reporting this issue with T-mobile LTE.
T-Mobile LTE here in Houston, TX. I'm don't have any issues that you mentioned above. Had the phone for 2 days.
peteus said:
I am on T-mobile 5GB/month prepaid plan and would like to know if any of you have the same issue. What I found out is that download speed using ookla's speedtest app will show at around 10 to 25 mbps but I never got upload speed to ant stable level and average around 2 mbps regardless of cell tower, reception, or time of the day! It also seems that upload speed starts at 10mbps and after 1 -2 seconds will just stop, and then do like 1 mbps. Sometimes, ookla speedtest will not be able to finish the test using LTE and report network problems. I tried using different bandwidth test apps with similar results. HSPA+ does as usual, around 10mbps down 3 to 4 mbps up, no interruptions. Something is not working right and I sure don't like it. Yesterday, while connected on LTE my music streaming got interrupted and buffered every 20 minutes or so, like I am on EDGE, LOL (no actually... it's not funny at all). Hangout video chat (while on LTE) interrupted few times as well.
Click to expand...
Click to collapse
you get throttled on prepaid to make way for the postpaid plans. its like this on every carrier.
Is this a new device / activation with a new(er) T-Mo micro-Sim card?
What device were you using before the N5? Try powering down the N5 and restarting it?
Reminds me of the old cable broadband days - turbo speed for that initial burst of extra speed, then it's back to same old, same old. Perhaps a lot of N5 on the special plan getting activated & seizing LTE's bandwidth ??
But, even HSPA+ speed is better than our soon-to-be history VZW 3G data with its lousy coverage at our home.
Zepius said:
you get throttled on prepaid to make way for the postpaid plans. its like this on every carrier.
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Click to collapse
I don't have prepaid but $30 month to month.
Letitride said:
Is this a new device / activation with a new(er) T-Mo micro-Sim card?
What device were you using before the N5? Try powering down the N5 and restarting it?
Reminds me of the old cable broadband days - turbo speed for that initial burst of extra speed, then it's back to same old, same old. Perhaps a lot of N5 on the special plan getting activated & seizing LTE's bandwidth ??
But, even HSPA+ speed is better than our soon-to-be history VZW 3G data with its lousy coverage at our home.
Click to expand...
Click to collapse
I used Galaxy Nexus and cut SIM card to micro size. Do you think it may make a difference if I replace it with new T-Mobile micro card? Why? What could be different? I would assume something like that may be the problem if I couldn't connect to LTE band- but N5 does connect with this (old customized) SIM when signal is available. I at first thought it was overloaded T-Mobile tower, but then I drove around and tested with the same results.
peteus said:
I used Galaxy Nexus and cut SIM card to micro size. Do you think it may make a difference if I replace it with new T-Mobile micro card? Why? What could be different? I would assume something like that may be the problem if I couldn't connect to LTE band- but N5 does connect with this (old customized) SIM when signal is available. I at first thought it was overloaded T-Mobile tower, but then I drove around and tested with the same results.
Click to expand...
Click to collapse
I had a 3 years old PAYG T-Mo Sim card ("regular/standard sized) and it was getting worn out from being swapped around - just by looking at the metal contacts) so I grabbed extra ones for 99cents (or was it free, whatever last month) just in case - not feeling to make a run to a local T-Mo store to ask for one to be swapped out. T-Mo support site mentioned about Sim card exhausion after 2 years (that's a new one to me too, but whatever) & that a new one should be exchanged - I couldn't swap it out online by updating or changing the Sim card, so ended up calling 877-xxx-xxxx & got transferred to a live operator and was done in less than 10 minutes, no questions asked once I came up with the correct PIN (ended up changing it anyway) - CSR didn't even ask for device's IMEI #, just read those long digits to him.
Waited a few minutes, rebooted and received 2 SMS & made a quick test call confirming that everything seemed to be working. It's working for me as I only switched to the $3 per day plan to check out the speed & back on PAGO by the minutes plan now on this line - it's my emergency backup line for voice calls.
I thought about & was ready to cut down the Sim to micr-Sim size with a template, but realized that by matching it to other free micro-Sims that I might be damaging the contacts as they are oversized beyond the micro-sim's dimensions.
If you have a spare free unactivated T-mo sim around, call them to swap it out to see if it might be the root cause - supposingly, older Sims like yours (and mine) might not be properly "provisioned" for 4G/LTE and possibly max'd out at 3G/HSPA+ in those days in their system's profile.
My friendly UPS driver just dropped off another free/free micro-sim plus a data only micro-sim for the tablet, so I'm going to play with the tablet and see how lucky I can get with the "free" 200MB monthly data offer.
Letitride said:
I had a 3 years old PAYG T-Mo Sim card ("regular/standard sized) and it was getting worn out from being swapped around - just by looking at the metal contacts) so I grabbed extra ones for 99cents (or was it free, whatever last month) just in case - not feeling to make a run to a local T-Mo store to ask for one to be swapped out. T-Mo support site mentioned about Sim card exhausion after 2 years (that's a new one to me too, but whatever) & that a new one should be exchanged - I couldn't swap it out online by updating or changing the Sim card, so ended up calling 877-xxx-xxxx & got transferred to a live operator and was done in less than 10 minutes, no questions asked once I came up with the correct PIN (ended up changing it anyway) - CSR didn't even ask for device's IMEI #, just read those long digits to him.
Waited a few minutes, rebooted and received 2 SMS & made a quick test call confirming that everything seemed to be working. It's working for me as I only switched to the $3 per day plan to check out the speed & back on PAGO by the minutes plan now on this line - it's my emergency backup line for voice calls.
I thought about & was ready to cut down the Sim to micr-Sim size with a template, but realized that by matching it to other free micro-Sims that I might be damaging the contacts as they are oversized beyond the micro-sim's dimensions.
If you have a spare free unactivated T-mo sim around, call them to swap it out to see if it might be the root cause - supposingly, older Sims like yours (and mine) might not be properly "provisioned" for 4G/LTE and possibly max'd out at 3G/HSPA+ in those days in their system's profile.
My friendly UPS driver just dropped off another free/free micro-sim plus a data only micro-sim for the tablet, so I'm going to play with the tablet and see how lucky I can get with the "free" 200MB monthly data offer.
Click to expand...
Click to collapse
Thanks. I'll get to T-Mobile store.
What does T-mobile say
There are at least 6 XDA members so far reporting issue with LTE upload speed on T-mobile. Switching SIM card to new one did not resolve the problem. One question for all with upload issues: Do you have 16 or 32GB version? I think it's vise to call T-mobile at this time in search for solution.
peteus said:
There are at least 6 XDA members so far reporting issue with LTE upload speed on T-mobile. Switching SIM card to new one did not resolve the problem. One question for all with upload issues: Do you have 16 or 32GB version? I think it's vise to call T-mobile at this time in search for solution.
Click to expand...
Click to collapse
I have this same problem. Nexus 5 here, and upload tests are abysmal, usually ranking at about .5mbps, whereas download is 12+.
Using a legit T-Mo micro-SIM. HSPA+ does NOT have these issues at all.
At some point soon, I'm going to go down to the T-Mobile store, and hopefully run a side-by-side test between their T-Mo branded Galaxy S4 and other devices, to compare with mine. If theirs doesn't show this issue, I'm filing a support ticket, as well as contacting Google.
I'm on the same plan and hadn't tested until you posted this. For me the results did matter what server I was on. I got close to the same download speeds you posted somewhere between 25-30 mbps down and upload went from .5 up to 20mbps when I switched servers. I have definitely noticed this phone faster but my old galaxy never slowed down in the middle of a dl. Like you mentioned after a period of time on a download it gets throttled maybe upload to IDK (havnt experienced it yet) but for me on a big(er) app like dead trigger 2 or HD wigets I get a fast dl to about 30-50% of the app with it saying something like 3 min left, then once it hits the throttle point to something like 30 min for the remainder of the dl. forcing me to cancel or use wifi. So T-mo is def. capping or watching ea dl on an individual basis and deciding off ea request a certain (what they feel to be) acceptable size for that ping, most likely to try to get rid of leach tethering. not really why it effects the LTE more than hspa +42 data tho??

Straight Talk data usage not matching phone and their system?

I currently have the $45 plan which gives me 3gb of data per month. 90% of the time I am on wifi but on the way to work and back home I stream google play music. Yesterday I got a text from them that I reached my 3G high speed and would get slowed for rest of cycle ending on 10/14/14. I checked the data usage on the phone and showed 2.2gb used. I texted to Straight Talk 611 and they responded with 2.22gb used. So, looks like they are wrong for slowing me down.
I called today and the guy stated that I only used 2.22gb but had hard time getting me the additional 800mb. He then transferred me to data usage dept and the girl checked but stated some new system they have showed I have used 3.1gb by today. I explained the previous rep statements and stated the newer software they use in corporate is accurate and could not give me the additional 800mb. I said the system has to be wrong and My phone data usage matches data Straight Talk text. I asked her to speak w supervisor but after 15 mins on hold the supervisor was still on the phone and she took my info to have the supervisor call me tomorrow.
Any suggestions how I should handle the call back??
I asked the rep to give me some daily usage details and noticed something. I typically go to sleep around 11pm till 6:30am the next day. The phone is always on my wifi network at home. During this sleeping time the phone appears to get off wifi and somehow pull data between 25-100mb during that time frame. I had Straight Talk for over a year and never an issue of overage. Should I put the phone on airplane mode overnight or is there an app to check which ones are pulling data while I sleep??
Tia,
Ian. B

2 Questions about switch to MetroPCS

I did a search and couldn't find a good spot to ask about plans so hopefully this fits here.
Recently upgraded from N4 to N5, since I now have have access to LTE (and T-Mobile has recently rolled out Band 2 coverage just about state wide in my state) it has opened up my service provider options. Currently on ST (AT&T) $45 a month, was hoping to be able to switch to something else and gain LTE speed (I have an early sim card and no LTE speed) and maybe save $5 or so a month.
Came across an ad for MetroPCS (MVNO for T-Mobile) offering a free LTE phone with porting of a non T-Mobile # (since I'm on AT&T right now I should be eligible). Figured I could pick up a free phone, drop the sim card into my N5 and keep the phone has a spare/give it to my son/sell it.
I have 2 questions:
1. If I were to give it to my son, would I have to use MetroPCS for service or could I use it on T-Mobile or any of its MVNOs (eyeing the $30 text/data plan). From what I have read I think it would be stuck on MetroPCS unless I unlock it, which is apparently a little difficult for their GSM devices.
2. Not sure if anyone would know the answer for sure, but the large majority of my data is used streaming music on pandora to my car radio (Android headunit running pandora app that connects to my phone via wireless tether). The appeal of MetroPCS vs. other MVNOs was even tho I lose 2GB of data (3 vs. 5) I save $5 a month and if my pandora steaming doesn't count then my monthly usage goes from about 4.5GB down to 2GB. I assume that MetroPCS just looks at the servers on the web the data is coming from and then flags anything from Pandora has not to be against my quota, it doesn't care if my phone then shares that data via wifi to another Android device.
Anyway thanks for any answers or feedback.
Well I have working tether now, I'll report back about the answer to 2. And I will steal a t-mo sim from another phone and check 1. but I believe the answer is it will only work with metropcs sims and not any t-mobile mvno.
OK to answer #2 it appears that A. MetroPCS is lying just streaming pandora on my phone seems to eat up data (or something is eating it up at an alarming rate with my phone idle and just playing pandora) and it most certainly is counted towards my data cap when its on a tethered device, in fact their whole data usage seems to be a big scam. According to the MyMetro app I have used 800mb in 3 days, this is with playing about 2 hours of pandora (which shouldn't count) 3 short trips of navigation, about 20 emails (none with attachments, just short text only emails) and about 10 minutes of web browsing. On ST that wouldn't have been more than a few hundred MB.
And lastly their coverage map isn't even remotely close, 3 separate times I have been outdoors on a main road in an area that is solid dark purple even at the most zoomed in level and I can travel a good mile in every direction before I get any kind of signal, let alone a 4G LTE signal.
/Rant

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