I've been trying to fix a market issue with my SG tab 7.7 so I did a full wipe and reflashed the ROM in CWM.
Now when I go into the market, all my paid apps don't show up as paid, it wants me to pay again (e.g. titanium root, mobile odin etc.) Ditto on the web store as well.
I've filled in the form on the website but I"m not holding my breath for google (lack of) customer service, anybody run into this before?
Checking on my other droids, the same issue appears to be afflicting them as well, even if the app comes up in 'my apps' when I click on it instead of letting me reinstall it wants me to pay again!!!!
EDIT: Please DO NOT BOTHER SUGGESTING any of the normal 'fixes' such as clearing cache/data, clearing google service framework, full wipe, remove and re-add account, check google account is selected etc. This thread is for those of us whom none of the client side fixes work. And yes our web store is also similarly broken. Confirmed its a google side issue via raising a ticket with them. As per google: ""We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.""
Just one silly question. Are you using the same gmail account for your paid market apps ? Is the device id remain the same as it is ?
Touch wood, so far I never experience your issue here. I have did several times of full data wipe with flashed more than 10 different roms from GB to ICS and so far my paid apps still displaying as "purchased". It will appear as "not installed" in "My Apps" section if I haven't re-download/restore them.
Try contact google and probably you need to show them your receipts from the apps you purchased in the past.
Same account, I didn't change any ID or whatever (full wipe and reinstall of same rom). Besides its happening on all 3 droids I own (1 phone 2 tablets).
tried clearing market data, cache, force stop etc. no change.
On web store it says I don't own any apps
As for receipts I have it all in my gmail of course but I have to wait for goog to get back to me, the lack of customer service (e.g. I can't even call someone) is appalling IMO. I have over 30 paid apps so this is super annoying, and now I"m afraid to buy any more in meantime until its resolved lest it screw my account even more
Hey, this is my first post ever on XDA.
I just wanted to say that exactly the same thing has happened to me. I've bought around 50 apps on the market, and as of yesterday all of them started saying that I would need to pay in order to install them.
On the web store it says I don't own any apps, so I'm sure this has nothing to do with my individual device. It seems like a problem on the back-end. Maybe some glitches appeared in the system during the transition to Google Play?
Anyway, I'm stuck in the exact same boat that you are. I've reported the problem to Google via their support form, but aside from the automated response that you get when you first report a problem, I haven't heard anything back from them.
I also started wondering whether the problem might fix itself if I buy another app. But I'm also paranoid about making it worse somehow. Sigh...
---------- Post added at 01:36 AM ---------- Previous post was at 01:25 AM ----------
Oh, by the way, I'm running an unrooted Galaxy Nexus with 100% stock firmware. So I really think this is issue has nothing to do with custom ROMs - I reckon the problem is entirely on Google's side.
Yep has to be if the web store is borked as well. Also under my apps, all, it sometimes throws 'error connecting to server [RPC]' or something like that
Two of my droids are custom (Atrix w/ ICS Cm9 beta, Samsung galaxy tab 7.7 w/ tweaked stock) but a third is stock unrooted (sony tablet S).
poor form from goog they really need to up their customer service, even if 'sorry we know there's an issue with XYZ and we're working on it'. I've also got 50+ apps lol
yup im having the same, I first thought it was due to my custom FW but seems unrooted stock folk are also having this problem. I made a thread about it a couple of days ago and again all having the same issue
http://forum.xda-developers.com/showthread.php?p=24026026#post24026026
what i found, is if i go to the web store and see my purchase history and click a product, it shows as purchased (like it should) but will not download when clicked, when using the search bar looking for the same app (my case both was titanium pro) it wanted me to purchase.
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
on an additional note, "play" has now been added to the black bar google home page above the search results in between maps ans youtube, so it seems they are messing with something
Anyone tried to connect to a 3g/wifi and manually sync your gmail account ? So far I observed is whenever I just wiped my phone. It will take awhile to fully synced back my email, contact, calendar and the last one which should be google market place.
Try don't take any attempts to make it work and let it be under internet connection and see if they will come back by their own. Just don't do any full wipe again, and performs a normal personal data restoration (like titanium backups). Let it be like 1 day normal usage with internet connectivity and see if those missing apps will appear back or not.
My personally experience is that I didn't actually take any action when I see them blank after full wipe. I proceed and busy with my gmail account login, sync back my contact and calendar, then performs titanium restoration and sms restoration. Eventually they just appeared after couple of hours or maybe 1 day or I dunno, I didn't actually care about it as I just know that they will come back to me and so far the app did appear back by its own in "My Apps" section.
none rooted stock phones are also having this problem, so im not sure its anything to do with wiping the cache and thanks, but thanks for the input.
Kurisu87 said:
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
Click to expand...
Click to collapse
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
I've been hit with this too. My apps on the website are completely gone. The orders are still there, thank god. So if google ever actually try and help I can prove I bought them.
All I did was clear cache and data in the play store on ICS because I couldn't download updates. Did they change clear data so it wipes EVERYTHING server side?
My playstore on my ICS xoom has a completely blank "my apps" page. If I try and update my apps it asks me to pay.
My nexus one on GB still uses a really old version of market (I froze the updater some time ago) and that's working fine at the moment. I can do updates ok too.
On my xoom I unistalled updates to pre "play store" re-brand (so plain old android market) and it shows all my apps and lets me update them without asking me to pay again. Next time I open it, I'm back on the play store with no apps listed in "my apps". So I uninstall updates again next time I need to use it. There doesn't seem to be an updater to freeze any more.
I daren't try buying any new apps in case that messes it up even more.
As a short term workaround try using an older version of the market. The one that works for me is 3.3.12.
I've tried going back to a nandroid from a couple of weeks ago, didn't work. I've wiped, flashed, market doctored, everything I could think of. No help. This is definitely server side.
I've sent emails to google but they haven't replied. I sent a few because there wasn't an option for "you deleted everything on my account for no reason."
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
CrashCrashCrash said:
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
Click to expand...
Click to collapse
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
wow.. thats totally wierd.
did u login using the same google account??
summer_love said:
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
Click to expand...
Click to collapse
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
DamnDroid said:
wow.. thats totally wierd.
did u login using the same google account??
Click to expand...
Click to collapse
lol, yes I did. I removed all others just to make sure
CrashCrashCrash said:
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
Click to expand...
Click to collapse
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
summer_love said:
lol, yes I did. I removed all others just to make sure
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
Click to expand...
Click to collapse
Absolutely the same situation...
Purchased apps looks like not purchased
Vulk_ZA said:
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
Click to expand...
Click to collapse
when i tried to purchase one I didnt have, it went through and downloaded fine (I purchased v player unlock for 59p) yet I was getting an error trying to download the free trial app. All seems a bit odd to me.
romansib said:
Absolutely the same situation...
Purchased apps looks like not purchased
Click to expand...
Click to collapse
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
If you contact the titanium developer he might be able to send you the old version of the pro key. It's just a file you put on your sdcard. He's always been really helpful when I had issues.
summer_love said:
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
Click to expand...
Click to collapse
I got a reply from Google Play Support, but it seemed like a canned response: it was mostly suggestions to try things I've already tried, such as logging in with the correct account, making sure I've upgraded to the latest version of the Play Store app, or doing a hardware reset of the device.
I replied with a more detailed explanation, and included several screenshots to illustrate the problem.
I also included a link to this thread. Hopefully someone at Google will realise that there's a problem on their side that needs to be fixed.
I haven't even gotten a single response short of the initial auto reply, and its nearly 72 hours. Pathetic really. If I was an apple customer and lost all my itunes purchases.......... GAH google get it sorted
So I sent google play an email stating that an app I already paid for (3g watchdog) is showing up as unpaid, gave them my order receipt and they asked for more information so I sent them this.
Allright, I flash New roms to my phone all the time. Normally I just re download all my apps as I switch between gingerbread and ice cream sandwich so I can't use titanium backup. So I flashed a new Rom (ics os) and the app appeared as bought, I clicked download and the market updated to play store during that and the download froze. So I force stopped it and brought up play store again. This time the app appeared as purchase 2.99 . I thought it was the os I was using so I formatted and flashed a gb Rom. Went to download again this time it sai purchase so I went about agreeing to purchase it again to see if it was just a glitch or something. It didn't work it went about charging me but my cc is maxed so I didn't get charged. I contacted the 3g watchdog dev and he said he could refund me just to let him know as he said he found a valid payment record. I can't get refunded because my cc is maxed and I wouldn't be able to purchase it again as payment would not be available which is why I need your help.
The following response came after a week of me sending emails requesting a response.
Thanks for following up and for providing those additional details about the issue you're experiencing on Google Play. In reviewing the information you've provided as well as our records, it appears that this issue is related to the fact that you're not using the authorized ROM that came with your device.
Using any ROM besides the factory default may cause the device to have limited functionality and may cause unexpected behavior with the Google Play Store app. Unfortunately, we won't be able to troubleshoot this issue further because the issue appears to be unique to the way your device is configured, and we can't recreate the issue with our devices here.
To resolve the issue, I recommend using the authorized Android operating system provided by your manufacturer that can be obtained from their website or your carrier.
Regards,
Matt The Google Play Support Team
Seems like google play is jerking me around an awful lot for 2.99. What shall I say to these jerkoffs?
My main gripe with Google Play:
It should remove apps where the developers offer no support for it. Think about all the camera apps and stuff that that that have corks and errors that make them not work on said devices.
MR4Y said:
My main gripe with Google Play:
It should remove apps where the developers offer no support for it. Think about all the camera apps and stuff that that that have corks and errors that make them not work on said devices.
Click to expand...
Click to collapse
Conversing back and forth with them makes me feel like they want me to go f*** myself. I could see how they don't care if you buy a crap app with no support as its an outright money grab with Google's commission.
Sent from my Incredible S using xda premium
I'm not sure where you're having problems simply using Titanium. I switch back and fourth between GB and ICS and use TiBu to batch restore my apps with data and haven't had any problems.
MissionImprobable said:
I'm not sure where you're having problems simply using Titanium. I switch back and fourth between GB and ICS and use TiBu to batch restore my apps with data and haven't had any problems.
Click to expand...
Click to collapse
You're right. Titanium Backup is a useful application. Must have application for rooted phone.
Just sync up a valid, active debit or credit card to your google account and let the dev refund the money so you can repurchase it. You told google that you tweaked your software and now they have an excuse not to help you out.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Other backup tools
View this thread for other backup tools http://forum.xda-developers.com/showthread.php?t=1715955
hi all,
I am not sure if I dreamt it up or whether my recollection is true, but I strongly recall that when I first setup the watch I had the Google Authenticator app available on Huawei Watch 2. (that was a couple of months back).
Since then I stopped using the watch and factory reset it. Recently I decided to give it another shot and set it up again. I was trying to install the authenticator app on it, but the playstore indicates that this device is not supported with the app. Can anyone confirm if this was always the case? if not, any suggestions on why its no longer available and how do I install it on the watch?
thank you very much
Just checked mine and when I go to the Play Store and scroll down to apps on my phone Google Authenticator shows up...I pressed install and it now shows up in my apps and works.
I'm experimenting same experience. After months using authenticator I had to reset my watch and... Authenticator refuse to install.
Someone could give some support about?
Hello,
On the 4th of may 2017 I have already purchased Mx player pro, but now when I visit the Mx player pro page in the app store the price is listed again! I tapped on it in the hope that it would install normally but instead I'm charged 26 PLN (around $5.50). In other words I paid twice!
In my purchase order on google play list it shows "canceled", but the money is still deducted from my bank account. Top top it off if I click on 26.00PLN/Install in Google play it says "error you already own this item" even though it's not installed on any of my devices.
Tl;Dr I paid a second time for this app and I can't even install it anymore and money is already deducted from my bank account.
CidAndroid said:
Hello,
On the 4th of may 2017 I have already purchased Mx player pro, but now when I visit the Mx player pro page in the app store the price is listed again! I tapped on it in the hope that it would install normally but instead I'm charged 26 PLN (around $5.50). In other words I paid twice!
In my purchase order on google play list it shows "canceled", but the money is still deducted from my bank account. Top top it off if I click on 26.00PLN/Install in Google play it says "error you already own this item" even though it's not installed on any of my devices.
Tl;Dr I paid a second time for this app and I can't even install it anymore and money is already deducted from my bank account.
Click to expand...
Click to collapse
Hi,
if it's showing as cancelled, the money will be automatically refunded within the timeline defined by the Google.
Probably it's an issue with Google Services. If your old purchase is still valid, just remove the google account it from the device & add it again after the restart. It won't ask you to purchase again.
CANT DOWNLOAD TITANIUM PRO LICENSE - Google Play Store gives me message: "Your order is in processing, Your item will be available in a few minutes"
PHONE: Samsung Galaxy S8
OS: OREO 8.0
ROOT: MAGISK
My google account shows me that in 2015, i bought the TB PRO license for $7.95
However, when i run TB which is the free version, it shows that i can purchase the PRO version for $5.99
So i click on this which takes me to the google play store, which shows me the PRO license as being $9.99
When ever i click on this, google play just brings up a little widows that sais:
"Your order is in processing, Your item will be available in a few minutes"
nothing ever happens from here
When i first went to buy the PRO license and i got this error, i decided to look at the balance on my google account
I only had $1.29 left on it.
So i thought that maybe this was the reason why i could no longer buy it
so i decided to top my my google account with $20.00
I understand that the dev decided to increase the amount to $9.99, but hey, its totally worth every single dollars
I then went to buy the PRO license again, but i still get the same google play message
I really need the PRO version so i can backup all my apps, and restore them all on my next OS upgrade, which i need to
do now
Can anybody help ?