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I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
zakool21 said:
I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
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Click to collapse
Yes. It should be coveted under warranty irregardless of where you bought it from as the device itself is only a month old. They do not need proof of purchase
Swyped from my HTC Sensation Pyramid using my thumb and eyes
Thanks -- Talked to both HTC and T-Mobile.
HTC said they would repair it if I sent it in. T-Mobile said that I needed the phone to show up on my account (I only bought it last night) before they could determine warranty info, and that I'd be better of getting the receipt (which I don't have) and taking it back to the store it was purchased from.
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
I also have a buzzing noise. A first device I had was producing such a strong buzzing that I asked for an exchange. The second one is only producing this noise on certain calls and gets worse when increasing the volume. I an also wiling to try to clean buy I fear to void warranty by removing the sticker.
The sticker comes off very easily with a razor blade and is very easily replaceable. Remember, you're only removing a grille speaker, not the "void" sticker. Nobody could possibly be any the wiser.
zakool21 said:
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
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Click to collapse
Have not solved the issue for me.
Takeshi_Kintaro said:
Have not solved the issue for me.
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Click to collapse
That is very bad news. I was hoping that was the solution.
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
eadred said:
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
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Click to collapse
+1 1234567890
So, I will return my third sensation because of the buzzing problem. My shop is going to hate me so bad. On the other hand, no really my fault, is it?
But I will certainly not take another sensation for now. I will check back in a few months if htc has fixed the issues. I have no use for a phone that cannot make phone calls properly!
Can't believe htc is making such sophisticated devices, but is unable to make the mere phone function work properly.
I noticed my earpiece makes a light crackling noise when in phone calls. It does get worse with increased volume. I am going to deal with it for now and see if for some reason it gets better. I REALLY dont want to have to try and return my phone because I just returned another one and I dont want to be one of those people that abuses the warranty system.
Getting a buzzing on my new Sensation earpiece when on the phone, gutted right now. Just contacted HTC.
Sending my phone back, after 5 days, i can't stand it any longer!
Also have this problem... I'm going to try and replace it tomorrow
I hope they won't give me a refurbished one... I just bought mine on Saturday...
I noticed the buzzing yesterday. I have only had the phone for 3 days. I imagined I would be the only one having this problem. I don't have any problems returning the phone. I haven't returned one before, but I don't think I should have to settle for a brand new phone that can't perform its most simple function.
have the same problem ....
I replaced the phone today, after A TON of arguing with the store clerk... They were trying to make me send the phone to HTC warranty service, but in the end they gave in.
The new one only exhibits this problem moderately at the loudest speaker setting. Below or at medium it is not noticeable.
Overall I'm pleased with the outcome
so if this is a common issue
if I send my phone to the repair center how are they gonna repair it ...
Also the spare parts must be broken...
Not all of them are like that...Odds are you'd get a "better" device
Just got my Sensation today and am having the same issue: distortion at all volume levels - it sounds almost like a blown earpiece. I will probably end up exchanging it soon as I cannot stand the noise during calls.
Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.
I've posted the same thing and you're not alone. What you can do is put a paper inside the case and it'd resolve your problem for now
Sent from my HTC Sensation 4G using XDA App
You need to return that **** asap!
Sent from my HTC Feeling.
There appears to be some build quality issues with some devices out there last night I discovered that vibrate doesn't work on my phone.
check out my 1st and 2nd post in this thread just called T-Mobile and they're overnighting my phone, I love this phone but this is the first phone I had to exchange twice
Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.
Bad vibrations... lol
I noticed on mine the vibration is very mild compared to say the MyTouch 4G.
RickCain said:
Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.
Click to expand...
Click to collapse
I have it to, actually dont know if I should take it so seriously.
Yhe it clicks a little but nothing serious.
Yup, my one day old sensation also clicks and make that noise when I press on the bottom right of the screen, just like yours. Also, the capacitive buttons are unevenly lit. This is my second unit, and I am very disappointed. I returned the first one because of a wacky battery. Build quality on that one was perfect. I might return this unit also.
Any other folks with the same issue?
Sent from my HTC Sensation 4G using XDA Premium App
darkdelusions said:
Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.
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Click to collapse
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim
mcp2009 said:
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim
Click to expand...
Click to collapse
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App
i got the same problem.. didnt think it was a big deal.. im more concerned about data issues and root.. got mine on craigslist so i cant exchange right? i would have to take it up with htc correct?
when you exchange it.. do they charge you again?
i sent in my phone and they ordered me a new phone i received a charge of 291 dollars ontop of the previous 280
mike2518 said:
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I already talked to them and they were ready to overnight the replacement phone but they said they couldn't because I'm in my buyers remorse period
the bottom right corner seemed loose for me too, but i din't care that much and now, after using it for about 2 weeks it fits tight. don't know what happened.
anyone with loose buttom right corner and now its tight ???
what did you do ??
mine is loose too !!!
thats my second unit too... the first one made crackling noises when typing messages. this one is better ... but with loose corner !!!
mine is more like a loose right side. you can physically feel the screen go in to the back cover
xnifex said:
mine is more like a loose right side. you can physically feel the screen go in to the back cover
Click to expand...
Click to collapse
Yes, my first unit was flawless, I would have kept it if not for the wacky battery. This one annoys me every time I press on the right lower portion. I'm weighing my options, I only have 3 days left to exchange/return it to walmart
Sent from my HTC Sensation 4G using XDA Premium App
Got the same problem.
Tomorrow i am gonna switch back covers and see if it is the issue.
I think when you take the back cover of to many times the right side will show this problem.
Greetz.
Happens to my phone as well only if I press the right point. That sounds come from the battery. Pull the backcover and press on the battery then you'll hear some clicks. But I couldn't figure out how to solve that. Even putting paper didn't help.
So I had to get a refurb do to a spill accident I had with my original phone. My original phone was great, no complaints and the screen bleed was barely noticeable. Now with the new one its worse but still not really noticeable during normal use. How ever I figured I would take some pics of it to see how it compares to others on here before I go and try out another refurb. What do you guys think, is this the normal bleed everyone has or is this pretty bad?
That kind of looks like my first g2x. I will be getting my refurb one a bit later today from asurion, I just hope its not any worse than what I had before.
TurboTsi said:
That kind of looks like my first g2x. I will be getting my refurb one a bit later today from asurion, I just hope its not any worse than what I had before.
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Click to collapse
So you think i should just still with what i have?
That's not bad, would you see that under normal use? I doubt it.
mr mystery said:
That's not bad, would you see that under normal use? I doubt it.
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Click to collapse
Doesn't look bad to me either. I just recently replaced my G2x and the screen on mines has very little to no screen bleed at all even in complete darkness my screen is perfect. I received this phone 2 days ago (July 12). I'll take some pictures when I get home.
Sent from my LG-P999 using XDA Premium App
Joe333x said:
So you think i should just still with what i have?
Click to expand...
Click to collapse
I would say keep it, it doesn't look too bad, and it doesn't really get in the way unless you watch a lot of movies. I received my refurb today and it is worse than what I had. This one has noticeable white spots on both upper corners instead of one like my original.
Hey guys,
I stupidly left my device near a leaking glass for half an hour, i didn't noticed it till i found that its wet! So now i got many problems, speaker is dimmed, usb doesn't works, i need help here! If not i cant continue do whatsoever to this device! And i love Nexus S! Please help, and find me a spare part and a guide to rip and change this off is appreciated.
Take everything apart. Battery doorr battery and put it in rice for a week.
DaXmax said:
Hey guys,
I stupidly left my device near a leaking glass for half an hour, i didn't noticed it till i found that its wet! So now i got many problems, speaker is dimmed, usb doesn't works, i need help here! If not i cant continue do whatsoever to this device! And i love Nexus S! Please help, and find me a spare part and a guide to rip and change this off is appreciated.
Click to expand...
Click to collapse
And you turned it on instead of turning it off as soon as possible?!
Do what g1user101 said. And don't cheat, you already cheated enough that it's possible you have damaged something.
polobunny said:
And you turned it on instead of turning it off as soon as possible?!
Do what g1user101 said. And don't cheat, you already cheated enough that it's possible you have damaged something.
Click to expand...
Click to collapse
Lol what did i cheated? I love this phone and im trying to get this back. :/ Notice that speaker is wet too..
Edit: I was stupid, i go and on it, and test it lol.
The rice thing will work. It will either recover your phone completely, or like one thing will be broken. Just do it. Your a great dev
g1user101 said:
The rice thing will work. It will either recover your phone completely, or like one thing will be broken. Just do it. Your a great dev
Click to expand...
Click to collapse
Thanks, how long should i put in the rice container?
sorry to hear about your Nexus S... hope this helps
Nexus S Disassembly guide
http://www.youtube.com/watch?v=dYB5wiFFIno
Yeah. Its like 5-10 days. Do it right away. U should of knew about this method and did it right when h knew it was wet
g1user101 said:
Yeah. Its like 5-10 days. Do it right away. U should of knew about this method and did it right when h knew it was wet
Click to expand...
Click to collapse
Actually, wanna add another description, its not totally wet like dropping in a toilet bowl, its soak in. Meaning its near a stupid leaked glass then for 15 or 30 mins, i was busy updating 1.6 for Nexus S, then i noticed its wet and the water managed to soak in the cover,.. So 2-3 days, will it do?
DaXmax said:
Actually, wanna add another description, its not totally wet like dropping in a toilet bowl, its soak in. Meaning its near a stupid leaked glass then for 15 or 30 mins, i was busy updating 1.6 for Nexus S, then i noticed its wet and the water managed to soak in the cover,.. So 2-3 days, will it do?
Click to expand...
Click to collapse
Yeah that will do.
DaXmax said:
Thanks, how long should i put in the rice container?
Click to expand...
Click to collapse
3 days should do it. It worked on my wife's blackberry that fell in kitchen sink.
All good now except battery is iffy now.
Vs Nexus S 4G
vidaljs said:
3 days should do it. It worked on my wife's blackberry that fell in kitchen sink.
All good now except battery is iffy now.
Vs Nexus S 4G
Click to expand...
Click to collapse
Actually, everything work well.... But i only can say here that, everything is working fine. Thanks to the others who helped. And also, the one thing is broken, is the usb port, im trying to find a replacement of it... If you able to find it, please post it here, thanks.
DaXmax said:
Actually, wanna add another description, its not totally wet like dropping in a toilet bowl, its soak in. Meaning its near a stupid leaked glass then for 15 or 30 mins, i was busy updating 1.6 for Nexus S, then i noticed its wet and the water managed to soak in the cover,.. So 2-3 days, will it do?
Click to expand...
Click to collapse
Hopefully that rice thing works.. If something got spanked from the water you may have funky issues even after you let it dry. If you have TEP I would get it swapped out.
reaper24 said:
Hopefully that rice thing works.. If something got spanked from the water you may have funky issues even after you let it dry. If you have TEP I would get it swapped out.
Click to expand...
Click to collapse
TEP?
DaXmax said:
TEP?
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Click to collapse
Well if your with sprint and have insurance would cost about 100 bucks to have Asurion swap it out. But I take it your probably not with sprint lol.. Rice trick should work. Just let it dry out the best you can.. Sometimes a hair dryer will work just don't cook the phone.. Only time nothing works is when you drop a phone in the lake and try to dry it won't do any good.
You can also snag another nexus s up on ebay pretty cheap. Also probably find someone on the market place on here with one. If your phone doesn't dry out and is messed up.
reaper24 said:
Well if your with sprint and have insurance would cost about 100 bucks to have Asurion swap it out. But I take it your probably not with sprint lol.. Rice trick should work. Just let it dry out the best you can.. Sometimes a hair dryer will work just don't cook the phone.. Only time nothing works is when you drop a phone in the lake and try to dry it won't do any good.
You can also snag another nexus s up on ebay pretty cheap. Also probably find someone on the market place on here with one. If your phone doesn't dry out and is messed up.
Click to expand...
Click to collapse
That's one thing good bout living in US. Asia doesn't do this stuffs, that's sad. I know how to solder the motherboard of the Nexus S, so im finding a USB Port so i can replace a new one.
DaXmax said:
That's one thing good bout living in US. Asia doesn't do this stuffs, that's sad. I know how to solder the motherboard of the Nexus S, so im finding a USB Port so i can replace a new one.
Click to expand...
Click to collapse
http://www.globaldirectparts.com/Googel-Nexus-S-Charging-Port-p/smsng6098560.htm
http://stellatech.com/samsung-i6410-i8320-i8910-i9000-s7220-micro-usb-jack-socket,a,en,301010.html
Doubt it's only the USB port though.
Or you can buy a broken nexus for parts and just replace the usb port
Sent from my Nexus S 4G using xda premium
mcluvin1065 said:
Or you can buy a broken nexus for parts and just replace the usb port
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
That works well check eBay for parts.
Sent from my Nexus S 4G using xda premium
Ouch. I feel your pain
My brother-in-law pushed me into a pool once when I had a Palm Pre-. Yea I know it's a shame but I refuse to use anythin apple and I got sold on the cards feature haha. Now rockin ns4g wit a bit of jb love.
Ummm yea I did the rice thing and it worked out the phone became fully functional after a few days(speaker and usb and such). Good luck I really hope it works out!
Hey everyone,
I recently bought my HOX at my local AT&T store about a month ago and managed to drop within the first 2 weeks I had it, and break both the glass and LCD. I went on ebay and bought both the LCD and glass together and installed it on my phone with no luck. Screen is totally black with no response. Everthing else works flawlessly, vibrator, capacitive buttons, and speaker. The aftermarket LCD screen's cable was straight so I had to make a fold in it like the original cable was. I worry that that might be what the problem is, though I highly doubt it. I would appreciate it greatly if someone could give me some advice on what I should do at this point. Return the LCD and glass or try something else. Thanks
hatchman16 said:
Hey everyone,
I recently bought my HOX at my local AT&T store about a month ago and managed to drop within the first 2 weeks I had it, and break both the glass and LCD. I went on ebay and bought both the LCD and glass together and installed it on my phone with no luck. Screen is totally black with no response. Everthing else works flawlessly, vibrator, capacitive buttons, and speaker. The aftermarket LCD screen's cable was straight so I had to make a fold in it like the original cable was. I worry that that might be what the problem is, though I highly doubt it. I would appreciate it greatly if someone could give me some advice on what I should do at this point. Return the LCD and glass or try something else. Thanks
Click to expand...
Click to collapse
Welcome, search the forum. Long story short, call HTC and have them fix it for ~$220
If you signed a contract when you bought the phone and are still within 30 days, I would just have AT&T add insurance to your line and make a claim for it.
SBA1226 said:
If you signed a contract when you bought the phone and are still within 30 days, I would just have AT&T add insurance to your line and make a claim for it.
Click to expand...
Click to collapse
still gonna cost 200$ to replace with AT&T with insurance. but maybe the person there will be nice who knows.
SBA1226 said:
If you signed a contract when you bought the phone and are still within 30 days, I would just have AT&T add insurance to your line and make a claim for it.
Click to expand...
Click to collapse
Thanks for the quick responses, looks like im gonna have to bite the bullet and pay the $220 bucks. AT&T has terrible customer service and they had no interest in helping me.
still not fixed
Hello again,
I recently bought another replacement LCD and digitizer. Installed it in the phone still with no luck. Everything except the screen works perfectly. All the connectors and motherboard look perfect. I have called HTC and there have some of the worst tech support that I have ever experienced. Please respond...im running out of ideas.
hatchman16 said:
Hello again,
I recently bought another replacement LCD and digitizer. Installed it in the phone still with no luck. Everything except the screen works perfectly. All the connectors and motherboard look perfect. I have called HTC and there have some of the worst tech support that I have ever experienced. Please respond...im running out of ideas.
Click to expand...
Click to collapse
I`ve got the same problem. Have you found a solution?
we're you esd grounded while installing it?
Sent from my HTC One XL using xda premium
ptesmoke said:
we're you esd grounded while installing it?
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
no :-/
Try both the old one and the new one without placing it into the housing...
The problem you will face most is with the LCD strip which has to be inserted fully in the slot..
Which is very difficult to do so and needs lots of time on it...
see some Replacement videos on Youtube. It do show you step by step guide on replacing the LCD..
Just place the battery and all the connectors and try powering it on b4 inserting it into the housing..
ptesmoke said:
we're you esd grounded while installing it?
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
XtR3m3R said:
no :-/
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Click to collapse
Ya, that slight pinch you felt during the install......that was your $500's last words
bondarun said:
Try both the old one and the new one without placing it into the housing...
The problem you will face most is with the LCD strip which has to be inserted fully in the slot..
Which is very difficult to do so and needs lots of time on it...
see some Replacement videos on Youtube. It do show you step by step guide on replacing the LCD..
Just place the battery and all the connectors and try powering it on b4 inserting it into the housing..
Click to expand...
Click to collapse
The old LCD isn`t working anymore. The LCD Connection is fully inserted. First time i started the device with the new LCD, everything was working well. A few seconds later i got the blackscreen.
XtR3m3R said:
The old LCD isn`t working anymore. The LCD Connection is fully inserted. First time i started the device with the new LCD, everything was working well. A few seconds later i got the blackscreen.
Click to expand...
Click to collapse
May be its an Hardware issue...
Try plugging in the display alone not the digitizer cable..
Give a try..
18th.abn said:
Ya, that slight pinch you felt during the install......that was your $500's last words
Click to expand...
Click to collapse
Did he pretty much fry the whole thing?
No, he's getting it to boot I believe just no screen..
Try plugging into the pc and make sure it's being recognized.
Sent from my HTC One XL using Tapatalk 2
18th.abn said:
No, he's getting it to boot I believe just no screen..
Try plugging into the pc and make sure it's being recognized.
Sent from my HTC One XL using Tapatalk 2
Click to expand...
Click to collapse
Yeah i think the new LCD is broken. With a flashlight i can see Android on the screen
So i think the backlight is broken. So i will repair the phone with a new Display and Digitizer Unit. Right?
I tried the same thing, but mine was just the glass. Forget about trying to separate LCD from glass, really you are not that skilled (any of you!). anyway, It was about 45 days after receiving my HOX and I called ATT and just told them what happened and that my phone was in 1000 pieces, said I now have a contract and no phone (though I was much more miserable and depressed sounding at the time). She said "no problem, I will just toss out this old contract and we will start from scratch" It cost me another $99 but they sent me a brand new phone. I was shocked. First time a carrier ever made me smile (other than running LTE Speed Tests)
XtR3m3R said:
no :-/
Click to expand...
Click to collapse
i don't know i can't speak