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With great pleasure i read today that Notion Ink Adam tablet is available for preorder. i want to ask some questions
1. What operating system it will running? Rumours refer Android 2.3 (Gingerbread) is the operating system
2. If the above is true will it support upgrade to Android 3.0 (Honeycomb) when it will be ready?May be is running a custom version of Android or stock one?
3. About 3G does it cover GSM 900,1800 and UMTS 2100?
4. Will google market be available?
The tablet hasn't even passed the FCC. As of now, it doesn't even exist in a form available for consumers. The site also allows you to provide your billing info without providing a shipping address, which should set off a big red scam alert flag in your head.
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Sent from my HTC Supersonic.
The tablet hasn't even passed the FCC. As of now, it doesn't even exist in a form available for consumers. The site also allows you to provide your billing info without providing a shipping address, which should set off a big red scam alert flag in your head.
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Thanks for the info my friend.I didnt know that it did not passed FCC.Really now i wonder why they start taking money from people.That's stupid ,not to say more bad words.
I think i must look for alternatives.
Many people like me, who don't search for info before buying something, are easy to get fraud.
Not a scam
aelole said:
Thanks for the info my friend.I didnt know that it did not passed FCC.Really now i wonder why they start taking money from people.That's stupid ,not to say more bad words.
I think i must look for alternatives.
Many people like me, who don't search for info before buying something, are easy to get fraud.
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I beg to differ with you guys. Its genuine and The pixel Q version of the tabs are already sold out and they showcased this device in CES much before you have had any clues about Galaxy tab or any other for that matter. Between I have visited their office (Bangalore, India) personally 2 days back.
They have launched a developer section too. And if you talk technically then they have managed to solve android app's inability to handle large screens.
Notionink's introspection on all your doubts.
http://notionink.wordpress.com/2010/12/10/introspection/
harsha_aithal said:
I beg to differ with you guys. Its genuine and The pixel Q version of the tabs are already sold out and they showcased this device in CES much before you have had any clues about Galaxy tab or any other for that matter. Between I have visited their office (Bangalore, India) personally 2 days back.
They have launched a developer section too. And if you talk technically then they have managed to solve android app's inability to handle large screens.
Notionink's introspection on all your doubts.
http://notionink.wordpress.com/2010/12/10/introspection/
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Here's the original report, and even though the "billing info without shipping info" has been fixed, it still doesn't change the fact that it hasn't even passed the FCC. I think I'd entrust my money with an actual well-known manufacturer with a product that I can see and touch before I buy.
Why is it that the pessimist is always the first to respond. Whatever. On the FCC issue, I vaguely remember that they did something so that you can't find it but I can't remember where I found that.
Pikabob said:
Why is it that the pessimist is always the first to respond. Whatever. On the FCC issue, I vaguely remember that they did something so that you can't find it but I can't remember where I found that.
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Well, when you're dealing with money for a luxury product that has several alternatives it's okay to be pessimistic. Better safe than sorry in a situation like this, no?
aelole said:
With great pleasure i read today that Notion Ink Adam tablet is available for preorder. i want to ask some questions
1. What operating system it will running? Rumours refer Android 2.3 (Gingerbread) is the operating system
2. If the above is true will it support upgrade to Android 3.0 (Honeycomb) when it will be ready?May be is running a custom version of Android or stock one?
3. About 3G does it cover GSM 900,1800 and UMTS 2100?
4. Will google market be available?
Click to expand...
Click to collapse
Here, have some valuable information:
"We have done something with our FCC application and it will be little difficult for you to find us!"
to answer your questions:
1. It will most likely run on 2.2 at first but "Eden is extremely compatible with 2.3" this implies that they are working on it.
2."This was a big step in converting your Android to a tablet version OS (and one of the updates coming in 3.0)" I'm not sure what this implies, but it might mean we will get 3.0
3.I have no idea, the whole 3g thing is a little confusing
4."Will it support the Google Market place? Or do you have your own market place/App Store that you are developing?
-We will have our own market place."
however, it probably won't take long for the devs to get the market on it.
TheBiles said:
Well, when you're dealing with money for a luxury product that has several alternatives it's okay to be pessimistic. Better safe than sorry in a situation like this, no?
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yeah I totally agree on the fact that it is okay to be pessimistic, but most of what you heard that makes the adam sound shady came from one series of articles on android police. I'm not sure, but I bet that if they tried they could make any company sound shady. Anyway, if Notion ink sounds shady, it's not really their fault, they are extremely inexperienced. It is a company run by 20-something year olds with no business experience straight out of college. They're bound to make some mistakes.
After reading the thread and watching a Youtube video posted here regarding Viewsonic not supporting the G Tablet but migrating on to their next version of this device, that is not all true.
I called Viewsonic and expressed wanting access to Honeycomb as official release to G Tablet customers by Viewsonic and was told they are logging the calls. So people need to at least call in once, at (866) 501-6405. The info goes to their sales team and they are in contact with Google regarding getting Honeycomb. No release date as of yet but it looks favorable because it is in Google's best interest Honeycomb gives us access to Android Marketplace. We can move it along faster by increasing the numbers (immediate need) through telephoning.
Thanks, all for your support!
FYI I praised the device first, which I am happy with it, and then stated I was interested in getting an official copy of Honeycomb from them.
Wow. Sounds cool, who knows when viewsonic will get honeycomb. With that and with some marketing, the viewsonic g-tablet would be much better than most tablets in the market. XD
PS: I would call but i am in mexico. Hope many people call.
Pazzu510 said:
Wow. Sounds cool, who knows when viewsonic will get honeycomb. With that and with some marketing, the viewsonic g-tablet would be much better than most tablets in the market. XD
PS: I would call but i am in mexico. Hope many people call.
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it's a toll free number given
dont forget to also ask for official flash support. still waiting.
Sm0k3d 0uT said:
it's a toll free number given
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For those who are not familiar with other countries and how telephones work - Toll-free numbers do not work internationally.
Some numbers are good for US and Canada, but I have never heard of a toll-free US number that can be dialed from Mexico.
LOL. Maybe smoke a little less?
What is this "Mexico" you speak of? I am pretty sure the United States and Canada are the only countries/continents on the planet Earth. I learned that in school! (I am being facetious by the way).
You might be able to call toll-free over Skype. I know they are working on getting more countries covered through Skype.
XD. Yes i am from mexico and even if we got our own toll free numbers, they are not the same as the US ones; but dont worry, i bet i am one of the only people that has a g-tablet in the country(apart from those guys in the border) and i dont think much of them know much about flashing or other things like that.
Good thing is that you dont lose much calls to viewsonic because we are minority, bad thing is that i cant help with this. XD
But i got your back(Moraly).
BTW: Viewsonic should think about selling here. People are liking tablets a lot, they have a good product for a good price and the target-market for that kind of tablet is huge. All we have is mediocre overpriced tablets like a 16gb ipad for about 1,020 dollars and galaxy for the same price; I think we would be lucky to get the xoom for less than 1350 dollars(That is why i researched and bought the great g-tablet[if you wanted to know])
nunjabusiness said:
For those who are not familiar with other countries and how telephones work - Toll-free numbers do not work internationally.
Some numbers are good for US and Canada, but I have never heard of a toll-free US number that can be dialed from Mexico.
LOL. Maybe smoke a little less?
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actually, there are such things as International Toll Free numbers.
Why not try it first then comment later
+1 for call in. Took less than 5 minutes.
the devs here will probably have honeycomb working long before viewsonic does (if they do decide to provide an upgrade). A lot of phones right now are just getting Froyo while Gingerbread has already been released
just called
the guy told me that it would be logical to upgrade to honeycomb,but said they have no official word on the matter. Not sure but the guy sounded optimistic to me,not really sure how to explain that.
While I applaud their commitment and determination, there are just some better benefits you get from having an official copy. Like product updates when they discover some flaws in the OS.
The devs on this site do provide a wealth of knowledge when it comes to hardware add-ons, upgrades and tweaks so I will continue to frequent the site. With any website we all realize it is a numbers game, whatever you can do to keep the frequent site visits. To each his own preference of how they would like to get their hands on Honeycomb.
Waiting on Honeycomb
If i have to buy a XOOM just get get the software; I will ; then i'll return it within 14 days to get my Money Back/
If i have to buy a XOOM just get get the software; I will ; then i'll return it within 14 days to get my Money Back/
Not necessary, it is in Google's best interest to release the software to all android tabs. How some are making this personal when it is business is beyond me.
So they didn't support using froyo, on android tabs. Quite understandable, but the bottom line is people want android so bad they are willing to support any version of it on a tab with their purchasing power. As a business owner, I would find that complimentary. Not too mention, these are potential marketplace customers ripe for the picking. Not hard to deduce they will make the OS available based on the "built-in customer" base.
So they didn't support using froyo, on android tabs. Quite understandable, but the bottom line is people want android so bad they are willing to support any version of it on a tab with their purchasing power. As a business owner, I would find that complimentary. Not too mention, these are potential marketplace customers ripe for the picking. Not hard to deduce they will make the OS available based on the "built-in customer" base.
Not to lead the thread too far away, but anyone else amused that the Xoom comes without an official Flash version on it? So our $359 tablet beats their $800 tablet when it comes to actually doing things?
EwanG said:
Not to lead the thread too far away, but anyone else amused that the Xoom comes without an official Flash version on it? So our $359 tablet beats their $800 tablet when it comes to actually doing things?
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When I saw that I died laughing........ And no WiFi units for some time down the road. I love my G tablet.
Well...we don't have an official flash either....I'm sure xoom will work with unofficial flash also...
And the Xoom will have flash 10.2 within a few weeks...
http://www.droid-life.com/2011/02/2...e+(droid+life)&utm_content=Google+Feedfetcher
For all intents and purposes, unless hardware issues prevent it, there's no reason VS would have to not port Honeycomb to the G Tab eventually. It's a matter of time.
Of course what many of people have to realize is that their Android build isn't done in-house, so they don't really have 100% control of the 'timing' or direct control over the detailed elements in the UI.
For example, HTC/Motorola/LG/Samsung/Dell, etc. routes are more or less direct - Google releases their SDK, they grab it, they grab the newest drivers/fw etc from their board vendor(s) and voila, they release their own UI to various devices. This is the fastest method...even though they all take a while to release updates in any case.
Viewsonic however, seems to depend on TnT which is a customized UI from a different company designed for these type of tablets....which means it's up to someone else to incorporate the newest Tegra drivers from Nvidia and the newest software and firmware from the part manuf. of the "Harmony" build - whether that comes from Malata directly or is worked on by the TnT team/VS team, I don't know. I do know that they don't build TnT, so that's an extra step in that process.
It's not as direct a route per se, which means that it will likely take longer to see updates and that the updates are not guaranteed to include the most recent software, because of the extended 'journey' of software development.
If VS were able to cut out TnT however, and use 'good' in-house devs and a 'vanilla' OS then it would be quicker for sure and possibly better for the general consumer.
There was a response by VS the other day in here somewhere that seemed to POSSIBLY hint toward a change to that? (hopefully - but I could be reading into it incorrectly).
I'd LOVE to have a good official VS android build as well. I really appreciate the devs and what they do, but relying on xda CAN be risky business. It's not unheard of for a xda dev to move on from one device to another or from one flavor of ROM to the next. Then you find that your favorite ROM gets less time than another or that it gets left behind completely. That's human nature. If I were a dev. I would work on the device I like and the flavor of Android/UI/ROM I prefer, so I completely understand. An official 'channel' is great in that you know (more or less) that you're going to get your updates and fixes.
In a perfect Android world, these companies would just give us an option....
brand new vanilla including newest drivers/firmware and maybe at some later point, their 'flavor'. Alas, this isn't Windows 7 and I guess it's just not in the cards to play out that way. So we just have to be patient. I doubt calling in will help more so than them already seeing overwhelming interest both in twitter and in here. But I suppose when you really want something, nothing beats a fail but a try.
Viewsonic (or some other entity) is releasing press statements about G Tablet. The recent Woot, Amazon, Tiger Direct, Office Depot and other sales outlet sells of G Tab, is having impact. I've seen this...http://www.crn.com/news/client-devi...;jsessionid=5UthF2SIYG3aiVIVCeR2Bw**.ecappj02...
quite a few places this week. They are saying they have upgraded G Tablet but are not calling it G Tablet v2. Some are quoting it as a re-release, upgrade or newly released edition of G Tab or such. I did notice the difference between the 1st and 2nd edition of the G Tab I personally purchased. Has anyone else? Also, there is a link in the article that takes you to a newly designed Viewsonic G Tablet page.
edirector said:
Viewsonic (or some other entity) is releasing press statements about G Tablet. The recent Woot, Amazon, Tiger Direct, Office Depot and other sales outlet sells of G Tab, is having impact. I've seen this...http://www.crn.com/news/client-devi...;jsessionid=5UthF2SIYG3aiVIVCeR2Bw**.ecappj02...
quite a few places this week. They are saying they have upgraded G Tablet but are not calling it G Tablet v2. Some are quoting it as a re-release, upgrade or newly released edition of G Tab or such. I did notice the difference between the 1st and 2nd edition of the G Tab I personally purchased. Has anyone else? Also, there is a link in the article that takes you to a newly designed Viewsonic G Tablet page.
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There has not been any hardware upgrades - this post has a number of inconsistencies as well. "which includes an additional 1.6 GHz of over-clocking room on the device"? I know for a fact they are not making new gTablets. And they do not have any in stock either, and they're not selling them to VAR's. They are not doing the gTablet anymore - they have moved onto new tablets (VPad10, VPad7, VB7).
If you notice in the article it says "reportedly" a few times....
And the new gTablet website is just retooled given they said 2 weeks ago they were working on updates to the site and they apologized for not keeping it up to date.
This is a bunch of erroneous information on that news article. Gotta love the journalism!
Nothing new there. They're just badly paraphrasing this Androidcommunity.com blogpost
jerdog said:
There has not been any hardware upgrades - this post has a number of inconsistencies as well. "which includes an additional 1.6 GHz of over-clocking room on the device"? I know for a fact they are not making new gTablets. And they do not have any in stock either, and they're not selling them to VAR's. They are not doing the gTablet anymore - they have moved onto new tablets (VPad10, VPad7, VB7).
If you notice in the article it says "reportedly" a few times....
And the new gTablet website is just retooled given they said 2 weeks ago they were working on updates to the site and they apologized for not keeping it up to date.
This is a bunch of erroneous information on that news article. Gotta love the journalism!
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Apparently you did not read my post I said VS or some other entity and about the hardware you are wrong. I'm on my second one and the second one is noticeably different than the first. So they did do some hardware upgrades. I can lay my 2nd one vertical or horizontal flat either direction and still have crystal clear viewing angles. So obviously you don't know for a fact.
edirector said:
Apparently you did not read my post I said VS or some other entity and about the hardware you are wrong. I'm on my second one and the second one is noticeably different than the first. So they did do some hardware upgrades. I can lay my 2nd one vertical or horizontal flat either direction and still have crystal clear viewing angles. So obviously you don't know for a fact.
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My apologies - I meant to say they have not made any recent hardware upgrades - assumed that was implied given the way the article itself was written. But I do know for a fact they have not upgraded anything in awhile and have moved on from a device perspective. There were a couple batches made, the most recent I believe was around the first of the year. They'll still support it - as they have stated - but most likely only until the warranties on them run out....
It's not a press release, and as noted above it's a poor article written about another article...
And you may as well know that jerdog is an authorized reseller for Viewsonic.
thebadfrog said:
And you may as well know that jerdog is an authorized reseller for Viewsonic.
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Really? That's cool.
Then maybe when mine comes in tomorrow afternoon I might end up with better viewing angles. The rest of it is not that important. Mostly fluff, and bells and whistles that will go away when flashed.
A new screen would be nice on these since they are so great in every other way when modded. Either way, I love my Gtab as is.
edirector said:
Apparently you did not read my post I said VS or some other entity and about the hardware you are wrong. I'm on my second one and the second one is noticeably different than the first. So they did do some hardware upgrades. I can lay my 2nd one vertical or horizontal flat either direction and still have crystal clear viewing angles. So obviously you don't know for a fact.
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Are you implying that they did change the screen ?
Since you do have the 2 reversions, this can be easily proven with a side by side photo shot.
Thanks in advance,
jerdog said:
My apologies - I meant to say they have not made any recent hardware upgrades - assumed that was implied given the way the article itself was written. But I do know for a fact they have not upgraded anything in awhile and have moved on from a device perspective. There were a couple batches made, the most recent I believe was around the first of the year. They'll still support it - as they have stated - but most likely only until the warranties on them run out....
It's not a press release, and as noted above it's a poor article written about another article...
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Agreed that's why I purposely phrased my post that way. This is not the first article I read this week stating this same thing. What is strange is viewsonic pulled the firmware update or software upgrade so why do these articles keep surfacing? Not just from non-reputable blogs. I don't get it, what is the point?
For the other poster the screen has changed. I can't figure out if where you buy g tablet from makes a difference on what you get.
aasoror said:
Are you implying that they did change the screen ?
Since you do have the 2 reversions, this can be easily proven with a side by side photo shot.
Thanks in advance,
Click to expand...
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Definitely would be interesting to see. I've heard people say the angles aren't as bad as others have said, but no one has claimed it's crystal clear. The horizontal angle is better when the screen is upside-down, but not many apps support that.
aasoror said:
Are you implying that they did change the screen ?
Since you do have the 2 reversions, this can be easily proven with a side by side photo shot.
Thanks in advance,
Click to expand...
Click to collapse
Prove it, you are funny. Don't count on that happening. The first version's viewing angles weren't that bad and greatly improved with those nvdia drivers i posted and I caught flack for saying they made a drastic difference until someone here tried them and agreed. I've had issues with the g tab but display viewability was never one of them. My issues have been sound related but that has been remedied too.
Oh no.... Here he goes again people
Just post some pictures, please.
Not sure what all is happening here... But I just packaged up my GTAB to return it. The screen was not as bad as some said, but bad enough where I did not like it and hence returning it.
I read alot on my device (whatever it may be) and the GTAB while fine was not good enough. I went Nook original, IPAD, to GTAB which is back in the box for return. From here it will probably be the Acer Iconia or Xoom... Probably Iconia if the screen is good enough, we will find out monday.
goodintentions said:
Just post some pictures, please.
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I wouldn't hold your breath.
ssmr2t said:
Oh no.... Here he goes again people
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Thanks for your continued support.
dfin13 said:
I wouldn't hold your breath.
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Stop please, some of us do work. I will post them when I get the time and feel like it. Just got through updating my site and I'm not in the mood for additional work.
Viewsonic is NOT listening to customers
Below is a response to my complaint to the BBB about their farming our support and lack of responsivenes to custoemr needs. I thought that this tells a lot about what is going on as well.
From Viewsonic-
Company's Response
Company's Initial Response - Posted 04/20/2011
According to the existing license agreement between ViewSonic and U.S. Merchants, the licensee, USM has the obligation to enter into agreement(s) with Third Party Manufacturer and/or Authorized Service Provider(s) for the provision of warranty services and technical support to End Users. Therefore, any such inquiries pertaining to service and technical support should be directed to U.S. Merchants. ViewSonic has escalated the customer service issues to U.S. Merchants management to assist in obtaining a resolution on behalf of Customer. U.S. Merchants Contact: 310-228-4000.
Initial Response Summary
Please contact US Merchants for assistance.
A few months ago, during the whole nVidia Harmony forum post fiasco, there seemed to be a pretty decent campaign by some members of XDA and other forums to get Viewsonic to support their product. That caused them to (at least temporarily) release the 1.2 branch.
This helped push forward ROMs by Roebeet and others. The future looked bright for Honeycomb on the Harmony platform.
Now, after asking a question on their Twitter post today, I am not so sure about Viewsonic's commitment to support a product that still has a lot of potential.
Here is the Twitter timeline:
ViewSonic
What do YOU use your tablet for the most? Tell us on Facebook! on.fb.me/ViewSonicCorp
tomsliwowski
@ViewSonic I'd love to use my GTab for Honeycomb. Are you ever going to support the GTab at all?
ViewSonic
@tomsliwowski The GTablet was never promoted as a Honeycomb product. There are multiple business and technical issues with both nVidia
ViewSonic
@tomsliwowski and Google that prevent later versions of the Android OS from being implemented on the GTablet.
tomsliwowski
@ViewSonic I'm sorry but that is simply not true. Customers of yours on XDA, SlateDroid and TabletROMs have versions of HC running.
ViewSonic
@tomsliwowski There are 3rd party companies that have hacked the device, however, Honeycomb is not support by ViewSonic on the gTablet.
tomsliwowski
@ViewSonic All they need is for you to release Harmony drivers which nVidia already publicly stated they will provide upon request from you
ViewSonic
@tomsliwowski For further support on this matter, please contact the gTablet support team at (310) 228-4000.
Frankly I didn't expect them to reply to me and to offload the blame to their partners that quickly. I know that if they don't put at least a fully working (i.e. minimally buggy) official 2.2 ROM I will not even consider Viewsonic for future hardware purchases.
Time to get on Twitter
Maybe ask Tom about an article on Viewsonic's commitment to the Gtab, on their own website.
viewsonic.com/company/news/vs_press_release_443666.htm
viewsonic is right on the first part but wrong when they dont provide the drivers
Well, this is a bummer.
Maybe we should be talking to Malata instead of Viewsonic.
Well if you want to make a vow to never buy another Viewsonic product do it now. Here is my hand, I pledge to never buy another Viewsonic product again.
Let's not just vow not to buy, we need to all start calling, emailing viewsonic, make sure you let them know you indend to not only stop buying their products but to also stop reccomending them to friends, family, customers, random people on the street. Let's tie up their phone lines, email and twitter accounts with our vocal displeasure.
Sent from my SPH-D700 using XDA App
I tried this with HP. My Dv6000 laptop was part of a whole batch of bad laptops. Not just dv6000 but a ton of the dv lines. Basically the laptops all overheated and eventually died within 1-2 years of use or less. I called, emailed, did everything and HP basically told me to eff off. I paid $1200 for the laptop as well. Companies suck these days. I will never buy an HP computer ever again because of this. So at least they are losing the customer and I do bad mouth them to people looking at computers because of how bad their customer service is. Google Dv6000 overheat 3 beeps, etc and you'll just see how many people out there had the same problem. HP are crooks.
To who it may concern,,,
The following is a letter that I emailed, faxed, snail mailed and posted on their forum:
I am or should I say was a loyal ViewSonic customer. That was until I learned that ViewSonic would not only release a version of HoneyComb for the GTablet, but that you would also not assist the development community in their endeavors to create at least a working HoneyComb-like OS by releasing the Harmony driver sets per Nvidia. Now I know who ever receives this will probably initially discount this as the ravings of one disgruntled customer. I would ask that you consider the following:
1) I am a techie. As such I enjoy big ticket techie items. I am in the market for a large screen television. Guess who I will no longer consider? You're now probably thinking, "Big deal so we lose one customer."
2) Also consider this, as a techie a lot of my friends and family often refer to my judgement on ALL things technical including purchases of electronics.
3) Oh yeah, I also posted this letter on every forum and blog that I am a member of. At last count we are talking 82 sites world wide.
Good luck in your future endeavors.
Signed,
A former customer
Never Again
Never again, I say, to viewsonic. That company is a rip off, and even if they improved their ethics, I will not buy. As long as I have self respect, I will not give them one cent, because I will not allow myself to be treated like I am worthless and alive only to service those a**'s. Already, I declined to buy a 24" monitor simply because it has the viewsonic brand.
My Pledge - 30 tweets in 30 days @viewsonic, with a msg similar to No customer care, no product support, cant be trusted, never make that mistake again, boycott, boycott, boycott, remember the gTab.
It would be really cool if at least five or ten people on this site joined in with me.
I too thought the same way when i purchased a Gtab. I am now rooted with Alpha Bottle Of Smoke rom and love it! all the honeycomb i want
I went ahead and sent a tweet @ViewSonic as well, asking them if they will ever provide support for a current or future Android OS
Im hoping they will eventually release an update and bring us up to at least gingerbread...
maybe we will get lucky and they will update the GTab with ice cream sandwich...
im expecting nothing though and hoping for something
Swaggasaurus said:
I too thought the same way when i purchased a Gtab. I am now rooted with Alpha Bottle Of Smoke rom and love it! all the honeycomb i want
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Click to collapse
Except for hardware acceleration which is a big deal
Sent from my GtabComb using Tapatalk
I think we might be better off hounding Andrew over at Nvidia for the drivers. He didnt want to give out any Google files but it sounded like he could help with the Nvidia stuff. Now that HC is ported maybe he can help with the drivers.
What's a good email address for viewsonic?
we should all just blow them up.
Swaggasaurus said:
I too thought the same way when i purchased a Gtab. I am now rooted with Alpha Bottle Of Smoke rom and love it! all the honeycomb i want
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Does the Bottle of Smoke Rom allow USB access for transferring files and MicroSD card access?
If so, I will definitely check it out.
I had an interesting Chat conversation with Viewsonic technical support this evening. I knew that Viewsonic doesn't handle the tech support of the Gtablet any longer, but didn't want the support guy, Aljhon (I called him AL) to know that I knew that.
I simply wanted to ask him if Viewsonic was planning on releasing any other firmware updates for the stock TNT Firmware.
his Answer:
"Actually, have dedicated department that supports our G-Tablets. We do not have any information for Gtablet here."
"You may contact them directly at 310-228-4000 between 9AM-5PM PST, Monday through Friday."
I know that is US Merchants contact information, and figured he would probably provide it. I expanded my questioning, explaining that I didn't have any issues with the Gtablet and htat it works fine, just htat I was simply wanting to know if the development team had any plans to update the stock firmware any time soon.
"Honestly Mr. Evans, I would really glad to assist you regarding this but I do no have any information here in my resources."
I made the point that the Tablets are still selling, with the Viewsonic name on the back, and the Viewsonic logo shown at startup...
" I am unable to answer your concern because we do not have any information here for Gtablet."
then he just kept barking the "dedicated department" BS to me with US Merchants phone number.
Why was this conversation important? It says, to me at least, that Viewsonic has indeed abandoned this product. Their support team doesn't have "any information" regarding it. If they were planning on providing a stock firmware update, then that informaiton should be available, right? By stating that he doesn't have ANY information, I took it as Viewsonic washing their hands of the Gtablet, and letting it remain at the latest released firmware (1.1.3588).
I informed him that I would never recommend a Viewsonic product to anyone I know...though now, it seems that US Merchants has their stock, and is the only company profitting from Gtablets.
I highly doubt that US Merchants is developing anything, nor even has the resources to request anything that the community wants. Their contact was Viewsonic, and Viewsonic had the contacts.
Gtablet 1.1.3588 is the farthest that this thing will go, with support from it's manufacturer...
Why dont we start a petition and link it to viewsonics forums. Let the world speak. And that makes 10!
DKS1282 said:
Why dont we start a petition and link it to viewsonics forums. Let the world speak. And that makes 10!
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Because petitions don't mean anything if the other side doesn't listen. All VS has to do is ignore us and time will make people forget about us.
Unfortunately, I do not think that the number of disatisfied g-tablet users will affect them globally enough to change their stand.
We got a tablet with similar hardware at a much cheaper price and I would say that you get what you pay for.
If you are interested, there is an opportunity to provide your perspective on ViewSonic's decision to provide support for your G-Tablet device on Facebook.
Search for ViewSonic the go to discussions on the left hand side.
Steve
It may amount to nothing, but at least we have an area to vent where Viewsonic is at least reading it. Granted, it could be (and most likely is) some summer intern that's just posting canned responses to our complaints, but at least that's better than being ignored by their customer service area.
I can't, sorry. Viewsonic blocked me on FB as well as twitter.
I expressed my concerns on the nvidia developer forum. Will on Facebook as well.
Sent from my Flashback HC-TAB using XDA Forum App
Right now, nvidia is pointing its finger at viewsonic saying viewsonic isn't supporting the gtab. Viewsonic is pointing its finger at nvidia saying nvidia won't support the harmony tegra 2 beyond 2.2.
Have you ever called for support and then get redirected endlessly to another line only to go in a big circle and end up where you originally were?
I firmly believe nothing will ever come out of our complaints.
I've mentioned this before elsewhere. Both our acer iconia tab and asus transformer have gotten updates after updates. My g/f's transformer recently got an update for her dock free of charge after customer complaints that the dock was draining battery. Asus engineering team came up with a way to put the dock to sleep when not in use and offered the hardware update free of charge.
Mean while, we have gotten nada from VS in the last 7 months.
goodintentions said:
Right now, nvidia is pointing its finger at viewsonic saying viewsonic isn't supporting the gtab. Viewsonic is pointing its finger at nvidia saying nvidia won't support the harmony tegra 2 beyond 2.2.
Have you ever called for support and then get redirected endlessly to another line only to go in a big circle and end up where you originally were?
I firmly believe nothing will ever come out of our complaints.
I've mentioned this before elsewhere. Both our acer iconia tab and asus transformer have gotten updates after updates. My g/f's transformer recently got an update for her dock free of charge after customer complaints that the dock was draining battery. Asus engineering team came up with a way to put the dock to sleep when not in use and offered the hardware update free of charge.
Mean while, we have gotten nada from VS in the last 7 months.
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Nivida hasn't made a statement sine the April fiasco. I don't rst thatViewonic ever actually spoke wiht anyone at Nvidia regarding drivers. they claim that they did, simply ot shut us up.
The only thing we can do now, is leave negative reviews on as many sites as we can for the potential lack of support for their products. Even just a few people deciding not to urase frm Viewsonic would make difference.
TJEvans said:
I can't, sorry. Viewsonic blocked me on FB as well as twitter.
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well apparantly if you voice your opinion too much they will dete your posts and make is so you cannot post their facebook page anymore. i have been banned for simply asking "I have just one single question for Viewsonic (that i know will be ignored or deleted)..... With the "less than desirable" support i and others have recieved for your GTablet product, why would i spend any more money with you and buy a Ventana??" so now the only place i can post is to the "recomendations" section.
mmenzie said:
well apparantly if you voice your opinion too much they will dete your posts and make is so you cannot post their facebook page anymore. i have been banned for simply asking "I have just one single question for Viewsonic (that i know will be ignored or deleted)..... With the "less than desirable" support i and others have recieved for your GTablet product, why would i spend any more money with you and buy a Ventana??" so now the only place i can post is to the "recomendations" section.
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They banned you for that? Ouch. I'm surprised they haven't deleted my comments yet, then. I figured I was skirting with a ban, but no worries - I'll keep posting there every few days until they do.
roebeet said:
They banned you for that? Ouch. I'm surprised they haven't deleted my comments yet, then. I figured I was skirting with a ban, but no worries - I'll keep posting there every few days until they do.
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thanks... hope someone keeps up the fight!!!
roebeet said:
They banned you for that? Ouch. I'm surprised they haven't deleted my comments yet, then. I figured I was skirting with a ban, but no worries - I'll keep posting there every few days until they do.
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They're not stoopid. You're too high profile to ban. Banning you will cause a fire storm. Just like banning me will cause a fire storm also. And trust me, if I get banned it will definitely go on the front page of my website. And based on how many visitors I get, it will be a PR nightmare for them.
I don't think I will be a blip on their radar, to be honest.
Before their April CS change / support drop / abandonment, I had some pull over there (I think). CS knew me and we had a decent rapport, and I even had the ear of at least one manager over in VS R&D. But something definitely happened in April - I don't know what it was, but my guess is that somebody in middle or upper management looked over the costs and and profit margins for the GTAB, and basically said "cut this one loose". There was a very quick, and very noticeable (at least to me) change in how they treated their GTAB customer base. And, so far, that has not changed yet.
They even had a presence here in XDA, back in December / January. But I haven't seen anyone from VS post here in a VERY long time.
goodintentions/living enzyme, has something happen to your Facebook account? Can't find you on the Facebook campaign page and your posts in the Viewsonic forum has also disappeared. Just want to know if you are interest in being an Admin on the Facebook campaign or can recommend someone here for the job.
I'm having my man period. Very emotionally unstable. Decided to disable my facebook account.
By the way, thanks for condering me. Unfortunately, my life is very busy. My schedule also very erratic. This is not to mention the times I have to sleep on the couch due to monthly biology.
LOL. It's good to have you back.
I had some trouble locating this post. Saw you pop up again on FB and was about to ask again the same thing.
So can you think of any who might be interest in taking over running the campaign? How about this guy/gal? I just never notice him/her before. S/He certainly has the enthusiam.
I feel like I have taken the campaign as far as I can go. Time for some fresh blood.
Keep in mind that there are several layers, here - the one I complain about the most is continued Froyo support. This is also the thing I believe is the most likely to be fixed, especially since there are UAT releases out there, already. It's just a question of the various companies working out their issues and green-lighting it.
The Gingerbread / HC requests are a different animal. The reason why is because it's not just Viewsonic's headache, it's all the other companies that are using a Harmony board, including Notion Ink. NONE of them have source from Nvidia, and none have HC source from either Nvidia or Google. Not that they shouldn't try, of course, but I don't see this happening anytime soon (if at all).
I'd be satisfied with a new fully released and supported Froyo stock ROM, at this point. It would show that Viewsonic and their vendors are still supporting their users - it wouldn't make a big impact here since we modded their ROMs already, but a released 1.2bl that "stuck" would at least push development into that direction even more.
roebeet said:
The Gingerbread / HC requests are a different animal. The reason why is because it's not just Viewsonic's headache, it's all the other companies that are using a Harmony board, including Notion Ink. NONE of them have source from Nvidia, and none have HC source from either Nvidia or Google. Not that they shouldn't try, of course, but I don't see this happening anytime soon (if at all).
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Nickos over at Slatedroid share a similar view as this. To the best of your knowledge, is NVIDIA deliberately withholding Gingerbread or it just so happen that people on Harmony are more interest in getting Honeycomb/tablet OS? Has Notion Ink mention anything about bringing GB to the Adam?
Notion Ink had a GB alpha, but it has the same hardware acceleration issues as CM7. I believe they've since scrapped that and have concentrated on Honeycomb.
I honestly don't know what's going on, but my best guess is that Nvidia doesn't want to put in the resources to support GB on Harmony (no matter what they say in writing). The reason why I feel this way is because there are several vendors affected, and I suspect that Notion Ink, in particular, would want these drivers. But this is only a guess.
It's also possible that Notion Ink is beholden to another company to lean on Nvidia - perhaps Flextronics? We know that Viewsonic has this issue, but not sure about NI. There's a lot about this whole sorry mess that I don't really understand, to be honest.
roebeet said:
Keep in mind that there are several layers, here - the one I complain about the most is continued Froyo support. This is also the thing I believe is the most likely to be fixed, especially since there are UAT releases out there, already. It's just a question of the various companies working out their issues and green-lighting it.
The Gingerbread / HC requests are a different animal. The reason why is because it's not just Viewsonic's headache, it's all the other companies that are using a Harmony board, including Notion Ink. NONE of them have source from Nvidia, and none have HC source from either Nvidia or Google. Not that they shouldn't try, of course, but I don't see this happening anytime soon (if at all).
I'd be satisfied with a new fully released and supported Froyo stock ROM, at this point. It would show that Viewsonic and their vendors are still supporting their users - it wouldn't make a big impact here since we modded their ROMs already, but a released 1.2bl that "stuck" would at least push development into that direction even more.
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As usual, Roebeet, I believe you've nailed it. I realize margins in this stuff is pitiful but it's hard to believe Viewsonic hasn't seen they've done the hard parts already in gearing up a staff to do a Tegra tablet. Get a better screen and be the full featured kindle fire of the line. I think all the 500+ tablets will fail unless they get much more functional, but the 200-300 market is there for the taking if a decent company went after it. Kindle fire and the plethora of manufacturers will make it hard to win, but it is winable. In their defense, I must admit, it all looks like a losing proposition until the field gets trimmed a bit.
And, supporting a full blown Froyo would be a great support step.
Thinking maybe things may change for the better for the gtab once ics source code is released. Hoping we can see that on the gtab with some support from nvidea. I'm just guessing that the reason why HC wasn't released or supported on the gtab was because the source for HC never was released. i know the devs will have better progress with ics since they will have the source with it then they did with HC so I believe one way or another we will get ics on the gtab and hopefully get the support from nvidea or viewsonic back
Sent from my MB855 using XDA App
jbuggydroid said:
Thinking maybe things may change for the better for the gtab once ics source code is released. Hoping we can see that on the gtab with some support from nvidea. I'm just guessing that the reason why HC wasn't released or supported on the gtab was because the source for HC never was released. i know the devs will have better progress with ics since they will have the source with it then they did with HC so I believe one way or another we will get ics on the gtab and hopefully get the support from nvidea or viewsonic back
Sent from my MB855 using XDA App
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IThe source code of gingerbread was released also and we still couldn't have a GB rom with hardware acceleration and camera working, so I really dont think that having the source code of ICS will help so much .
Our last hopes are the devs who are working in the development of a fully functional kernel for HC, if they can do it for HC for sure they could do it with ICS...but I'm not too optimisic
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