App not showing up after buying - Windows Phone 7 Q&A, Help & Troubleshooting

Bought Rise to Glory yesterday, after I bought I got a message saying 'you will receive the app shortly' from Zune and then nothing...
I can't 'buy' it again or try to install it again because it says I already have it, but it doesn't show up on the phone anywhere. (Yes, I have looked under games)
Thank you

I think it works on a cycle. I'd hazard a guess and say you've already got it now after waiting for abit?
I usually have my phone plugged in via USB when buying from within ZUNE, which makes it pretty instant. I think i've done an "over the air" install such as yours once, but it didn't really take very long. About 5 - 10 mins.
*Edit*, sorry mis read your thread. Didn't realise you bought it yesterday.

Have you tried re installing it from the mobile marketplace? Just hit buy and it will say you already own this app and ask if you want to download it again

reply
Open the marketplace app on your phone while still plugged into the computer via the usb. a gray screen will popup and you will see something about sync complete. then your app will be on your phone.

App purchase problem
I bought app via Zune. Unfortunately i have to re-install my windows and re-installed the zune software. Now i can not download and purchase the games which i already Purchased. I can not do it via market on mobile cause i cant use wifi (secure). any other way to get them back ?

shahidpak said:
I bought app via Zune. Unfortunately i have to re-install my windows and re-installed the zune software. Now i can not download and purchase the games which i already Purchased. I can not do it via market on mobile cause i cant use wifi (secure). any other way to get them back ?
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did u check in your xbox live games?

leowp7 said:
did u check in your xbox live games?
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Click to collapse
same thing I was thinking. Go to your phone and click the Xbox hub... All games should be in there, whether they be Xbox live or not. If your game isn't in there than I say contact MS.

Related

[Q] Can't install purchased app

Hi all.
I've been enjoying the Assassin's Creed game trial over the past few weeks and decided to purchase the full game over the Zune client.
However I can't seem to get it onto my phone - each time I launch the game it tells me I am still using the trial. There is only tile for it in the Xbox LIVE hub, and I have tried restarting my phone and connecting it to my PC, with apparently no change. I've also checked in my updates list and the game isn't listed there.
Totally baffled, any suggestions?
Did you already try uninstalling the app and reinstalling it from the MarketPlace. You won't be charged twice; the MarketPlace will recognize you already bought the game.
Cheers Stingray, that seems to have worked!
Do you know if this is a common problem?
atomickarma said:
Cheers Stingray, that seems to have worked!
Do you know if this is a common problem?
Click to expand...
Click to collapse
The Marketplace in its current form has several bugs, some related to the Trial mode. One of the most prominent ones being that you (often) cannot update an application that you have installed in trial mode. The update process seems to work just fine, but the update never actually gets installed and Marketplace will keep telling you there's an update.
As for your particular issue, I haven't experienced that one myself. But when things go wrong you can often solve it by uninstalling/reinstalling the app. The only disadvantage of this solution is that you probably lose your application's settings or some in-app data (save games, downloads, in-app purchases, etc.).
By the way, this isn't a Windows Phone specific solution. Works for iPhone/iPad/Android too
Also Microsoft has promised to fix some MarketPlace bugs in the coming January/February update.

[Q]How to get apps back after hard reset?

I recently did a hard reset and all my apps are now gone, which was expected. But I thought Zune would sync all my apps back but that doesn't seem to be the case.
I purchased some apps through zune, and they are in my account history. Is there any way I can get them back? I can't buy them all again... (some of them were paid.)
Thanks
Have you connected your phone back to your pc running Zune? Those programs installed with the zune software should auto install when you sync, any others you installed via the phone MP will have to be reinstalled manually but you wont be charged again, when you try to "buy" it again you will be advised you have already purchased it and if you would like to download it again.
Thanks! I didn't know the phone Marketplace did that.
I am curious about this as well. I had a app fail to install properly (doesn't show as installed, so can't uninstall, however it nags me to update, which I cannot do as well) and would like to full reset.
bsipe9 said:
I am curious about this as well. I had a app fail to install properly (doesn't show as installed, so can't uninstall, however it nags me to update, which I cannot do as well) and would like to full reset.
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Click to collapse
You are good to go, anything you buy is either auto installed when you sync after a reset and you can manually reinstall the others.
Is there a way to tell what apps or games you had previously purchased? I had to do a hard reset because the upgrade wouldn't work for me without a hard reset. Now I don't have my apps or games and I can't remember what I bought.
kahibbi said:
Is there a way to tell what apps or games you had previously purchased? I had to do a hard reset because the upgrade wouldn't work for me without a hard reset. Now I don't have my apps or games and I can't remember what I bought.
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You can see apps you had purchased on your destop in Zune. Settings - Account - Purchases if I'm not mistaken.
vangrieg said:
You can see apps you had purchased on your destop in Zune. Settings - Account - Purchases if I'm not mistaken.
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Click to collapse
Their is no 'Account' section under my setting in zune in desktop.
Zune is so confusing.. how can i install software using zune desktop and not marketplace? My zune has no marketplace..
vangrieg said:
You can see apps you had purchased on your destop in Zune. Settings - Account - Purchases if I'm not mistaken.
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Click to collapse
Is this the case with apps purchased via the phone Marketplace instead of the computer software?
Purple11 said:
Their is no 'Account' section under my setting in zune in desktop.
Zune is so confusing.. how can i install software using zune desktop and not marketplace? My zune has no marketplace..
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Click to collapse
What version of Zune are you using? Zune should show "Quick Play", "Collection", "Marketplace", "Social", and "Phone" in that order.
PG2G said:
What version of Zune are you using? Zune should show "Quick Play", "Collection", "Marketplace", "Social", and "Phone" in that order.
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Click to collapse
I think I am using older version, its 4.7.1404, my Zune dosent have Marketplace and Social.
When I check for updates using zune software it says I am up to date and when i try to reinstall from website, it stops at 'Checking for Updates' window..
That is the latest version. Have you signed in with your live id? Maybe that is necessary for the marketplace and social sections to show up.
Purple11 said:
I think I am using older version, its 4.7.1404, my Zune dosent have Marketplace and Social.
When I check for updates using zune software it says I am up to date and when i try to reinstall from website, it stops at 'Checking for Updates' window..
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Click to collapse
try change ur PC's region to US, should solve the problems.
Or
go to zune.net and login with ur Windows Live ID, there is also a possible that you're not completed the account registration at Zune.net
OMG thank you sooo much.. I changed my region to USA and now it shows up.. so much easy to browse apps and install.. thanks!
That shows all purchased apps and music bought using your account regardless of where you bought it.
Did you sign in from desktop Zune software using your Windows Live ID?
vangrieg said:
That shows all purchased apps and music bought using your account regardless of where you bought it.
Did you sign in from desktop Zune software using your Windows Live ID?
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Click to collapse
Yes I signed in to my Zune ID... I can do everything now like everyone else.

[Q] Paid apps on new phone

If I change my windows phone with another one, will my paid apps be available on the new phone to download without paying again?
p0pa_24 said:
If I change my windows phone with another one, will my paid apps be available on the new phone to download without paying again?
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Click to collapse
Your apps are associated to your windows live account. So changing phone should not be a problem.
p0pa_24 said:
If I change my windows phone with another one, will my paid apps be available on the new phone to download without paying again?
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Click to collapse
As long as you use the same Live ID, you will get them again without paying. When you go to Marketplace, go to your purchased app, click buy, it will verify that you bought it and say 'You've already purchased this app, do you want to reinstall it?' - say yes!
You can also see a list of your purchased apps (and reinstall them) using the Marketplace website.
You dont have to pay for the apps you already bought if you use the same Live id. To make it easy, use the Reinstaller app for Windows Phone http://www.windowsphone.com/en-US/apps/b9d1115b-2c0d-4e5d-afc6-fa6dcd84dda4
Well..i never bought the paid apps, there were some deals with free for 2 days and i purchased them then. Now, they cost, i thought i could reinstall them on my new phone but it says i have to buy..
Apps are purchased by their ID, a GUID that every app has. It's possible that the free apps you "bought" were using different GUIDs than the normal Marketplace ones. In that case, you can try checking the Marketplace website for the list of apps that you previously installed and try reinstalling the free ones, but if they've taken the copies with the other GUID off of the Marketplace, you won't be able to get them again.
It sucks, I know. The backup/migrate/restore story on WP7 is really bad. I actually raised this issue with Microsoft several times (both as "we need this" and as "this is a reason to no block high-privilege homebrew code; we could do this for you" and received no meaningful response except for one guy I know who works there saying "yeah, this is an issue, but it's not in my area; I sent it on to the right people."

Full Google play in israel

Hello everyone,
Something weird happened to me.
I live in Israel and we only have access to the apps play store.
When I turned on my n10 today and entered the play store it allowed me full access to the play store, without using a VPN or anything.
I thought it was a glitch or something so I tried it on my n4 using mobile data (my n10 was on WiFi) and to my surprise once I cleaned the play store app cache I had full access to the play store via WiFi and mobile data without using VPN!
I bought songs and videos and streamed them seamlessly on both my devices using different types of internet.
Anyone else came across something like this?! I sure hope this sticks! Lol
Another thing, my friend on his tf300 using the same WiFi couldn't get full access like I did, how weird is this?!
Sent from my Nexus 10 using XDA Premium HD app
Quite strange indeed. Hope it keeps working for you.
mentaist12 said:
Hello everyone,
Something weird happened to me.
I live in Israel and we only have access to the apps play store.
When I turned on my n10 today and entered the play store it allowed me full access to the play store, without using a VPN or anything.
I thought it was a glitch or something so I tried it on my n4 using mobile data (my n10 was on WiFi) and to my surprise once I cleaned the play store app cache I had full access to the play store via WiFi and mobile data without using VPN!
I bought songs and videos and streamed them seamlessly on both my devices using different types of internet.
Anyone else came across something like this?! I sure hope this sticks! Lol
Another thing, my friend on his tf300 using the same WiFi couldn't get full access like I did, how weird is this?!
Sent from my Nexus 10 using XDA Premium HD app
Click to expand...
Click to collapse
I also have an access on my N4.
You can also access to full GP from PC, and even order devices, only to US address.
i also checked it on the pc and when im logged in my account i get full GP when im not logged in i get apps GP only.
wierd stuff lol
yep - provided youv'e made a purchase via VPN previously
mentaist12 said:
Hello everyone,
Something weird happened to me.
I live in Israel and we only have access to the apps play store.
When I turned on my n10 today and entered the play store it allowed me full access to the play store, without using a VPN or anything.
I thought it was a glitch or something so I tried it on my n4 using mobile data (my n10 was on WiFi) and to my surprise once I cleaned the play store app cache I had full access to the play store via WiFi and mobile data without using VPN!
I bought songs and videos and streamed them seamlessly on both my devices using different types of internet.
Anyone else came across something like this?! I sure hope this sticks! Lol
Another thing, my friend on his tf300 using the same WiFi couldn't get full access like I did, how weird is this?!
Sent from my Nexus 10 using XDA Premium HD app
Click to expand...
Click to collapse
I had the same thing and now enjoying reading the latest Jo Nesbo book with my Nexus 7. Apparently it happens only if youv'e purchased stuff beforehand through the store - I tried logging in with my wife's Nexus 4 (purchased through my account) and couldn't get the full content. Than i connected with her account via proxy, purchased a 1.0$ song and- Hurray the store is now open throughout any connection. I guess they will open up eventually since there are some Hebrew content there.
yoramweil said:
I had the same thing and now enjoying reading the latest Jo Nesbo book with my Nexus 7. Apparently it happens only if youv'e purchased stuff beforehand through the store - I tried logging in with my wife's Nexus 4 (purchased through my account) and couldn't get the full content. Than i connected with her account via proxy, purchased a 1.0$ song and- Hurray the store is now open throughout any connection. I guess they will open up eventually since there are some Hebrew content there.
Click to expand...
Click to collapse
Glad to know I'm not alone.
Have you managed to purchase movies and TV shows? That seems like the only problem ATM.. Everything else works great.
Sent from my Nexus 4 using XDA Premium HD app
I tried to open samples of some books, most of the times I get message: couldn't open the book.....
same here...about book i dont know... but if u purchase a movie or tv shows via vpn you can then play it without a vpn via the movies app.
the purchase itself cannot be made without a vpn though.
Sadly, I now cannot even enter in play site with proxy to upload some books in Google Play Books, it says not avaiable in my country, even with proxy. When I log out the content is avaiable, but when my profile is signed in no sign. Maybe Google somehow determined my location idk. Any ides?
More people gettin "Play" in israel.
mentaist12 said:
same here...about book i dont know... but if u purchase a movie or tv shows via vpn you can then play it without a vpn via the movies app.
the purchase itself cannot be made without a vpn though.
Click to expand...
Click to collapse
Does the play store still work for your account?
I saw some new reports on "gadgety.co.il" about the store being available (Cant post link being a noob and all..)
It's not up for me :crying:.
Wondering if its an other bug or are things starting to move...

Unable to Gamestream?

So I bought this device secondhand from some guy on craigslist. I did a factory reset and first thing i tried was to use gamestream. However, after installing my drivers on my PC, my shield is now saying "Update system software to stream games from myPCname." Upon clicking that, it seems that this is already the latest version.
From my assumption, the previous user rooted and did not unroot causing this to happen. Can someone confirm this or lead me in the right direction?
I had the same problem after rooting it, you have to go to the play store and search for Tegrazone (hub orsomething) and press Update
For some reason the play store does not update it automatically
DragonHunt3r said:
I had the same problem after rooting it, you have to go to the play store and search for Tegrazone (hub orsomething) and press Update
For some reason the play store does not update it automatically
Click to expand...
Click to collapse
Thanks! Let me try that tonight.
f3liC said:
Thanks! Let me try that tonight.
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Click to collapse
Cool, let me know if that worked. would help others well
Had the same issue just now. Download Shield Hub from play store. Replaces the Tegrazone. I was just getting unable to connect errors before.
Shame the tegra button cant be reassigned to the new app though
Yup, updating the app was the problem. Thanks!

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