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I´m having a problem with unlocking.....
I have the "an unknown error occurs, which may be a network connection issue. Please wait and try again later."
I've seen that many people have had this problem and signing up for the device tracker would be a good idea. I tried to sign myself up for the device tracker (to check if my serial number is in their data base). This didn't work, so I called the asus support and they told me that the device tracker doesn't work and that they're on it (which I highly doubt)... But I did ask them the question whether they could see if my serial number is registered there. They said that when they typed my serial number they saw that it was connected to my email-account so they thought this was the answer to the question. I don't really know whether it is, but I still can't sign up for device tracker or unlock the tablet....
Please help! (The motivation ship is sinking...)
Also I have changed all the settings correctly I think: Two-step-verification = disabled, apps with lower security = enabled, usb debugging = on, unknown sources = on
Mailing tech support
I have send the following mail to support and I'm awaiting their response....
---------------------------------------------------------------------------------------------------------
Dear Asus support,
After having bought this product of yours a couple of years ago, it now runs like a slug. That is why I would like to unlock my tablet using the unlock tool (the 7th version) supplied by your site. It is not working however and I keep getting this message: "An unknown error occurs, which may be a network connection issue. Please wait and try again later.". Now I have read on multiple forums that many people have experienced this problem already and that the fault lies with the asus server and not with my tablet. I know that you will need my serial number and mac adress which I've put below so that you can send the information to the main server in Taiwan. I will be happy to provide you any other information you might need.
Furthermore I think it is very foolish to enforce such a vague policy regarding unlocking, which in the long term will only lose you your reputation and your customers (and therefore money). All I want is for this unlocker tool to finally work. I will not stop until this problem is finally resolved, so please do not try to brush me of your shoulders....
serial number: /////////
Wifi mac adress: ////////
Kind regards,
Kostis
Receiving support
The customer support was quite friendly actually.
They did not say anything about not supporting unlocking and sent my status information to their main office immediately. They said they corrected the database, but I´m still not able to unlock my tablet. So now I really wonder what could be the problem.....
anyone????
I just had this same problem, resolved in mid-May.
I started a phone desk request since I didn't have a serial in Settings ->about tablet in mid-April. That was fixed quickly, thanks to xda.
THEN I was told that my serial number was for a motherboard, not a tablet.
After struggling to get them to understand and not just dismiss the unlock issue, I got the ASUS helpdesk to send the information to Taiwan (TW) for the server upgrade, I waited two weeks with no answer back. When I checked in, letting them know I was still waiting, they told me TW had updated the information. I had other things to worry about by then, so a week later, the tablet unlocked easily (on the third try.) The problem is, as stated in another thread, pairing of the MAC address and the serial number in the TW database.
Try a few times. If it still doesn't work, and you get the bogus network communication error, it's back to the emails. Continue by replying to the last one; they have different people answering to the same name so track by number. There are at least two servers: If they didn't state it was an update to the TW server specifically, that's the problem.
IF you get to the Google log in, and it doesn't go, or it says you have the wrong info (password, user name warning), TRY AGAIN. and again, and again. Eventually, Google will ask you if you want to change the correct setting. Check your email at this step too: I was using my daughter's account on her tablet, but Google even sent her a message stating they had blocked a hack attempt on her account... with someone who KNEW HER PASSWORD! We approved the device thru Google (links on the email) and we were golden.
(BOY did I have an issue with getting ASUS techs to even admit that there was a way to update the TW server... the ASUS device tracker is no more: ASUS won't be supporting it any longer, since Google has their Mobile Device Tracker up and running. They'll tell you that unlocking the device means you can't track too, which is definitely not true. --tested)
My daughter's 700 is now running on Crombie-KK (with patch), 'cause while she's an aerospace engineer (almost), she doesn't "get" computers.
TF 300 on firmware still (needs research), but unlocked and rooted for digitizer board update
TF700T with LCD issues, trying to resolve
Thanks XDA!!
I´m happy that the issue is resolved for you, however they did specifically say they updated the information on the Taiwan servers for me 2 times. So should I just keep pushing and telling them that they are bull****ting me and they should try again?
kostis95 said:
I´m happy that the issue is resolved for you, however they did specifically say they updated the information on the Taiwan servers for me 2 times. So should I just keep pushing and telling them that they are bull****ting me and they should try again?
Click to expand...
Click to collapse
I would say it more tactfully; you don't have to be nasty to get decent service from them, as tempting as it gets.... As Droidbound says, "you need to be a Polite PIA." (If they send you the survey, be direct and honest, but be professional.)
I would also call the phone "help line" for the (don't tell them) serial number using only your MAC address and make sure that the information they give you matches what shows on your status screen. THEN have them check to be sure that the same serial number is actually linked to a tablet, not a motherboard. Call twice, using each call server. Add this information to the line of emails that you have already started.
If you haven't already, make sure you have the correct version of the "version 7" unlocker. Doesn't hurt to doublecheck.
Keep in mind it did take me several tries to get the unlocker to actually work, even after they updated the TW server. I have read stories of the unlocker not working for up to 50 tries, and then it miraculously does.
My TF701t is giving me the unknown error when I try and unlock, too. The machine is out of guarantee, but it had a new motherboard fitted under guarantee and I guess the problem is that it has a different serial number. I have emailed support repeatedly, giving them both original and new S/Nos and the MAC address, and they seem to have trouble understanding my simple request to ensure their database carries the correct information. In fact, I'm not sure the person responding always reads to the end of the thread because they keep repeating questions and suggestions.
I have registered the new serial number, but they say that the unlock tool still won't work because the new serial number will be recognized as a motherboard not a device.
Their only suggestion is to send the machine in as the "software may have been injected incorrectly" - does that imply that the serial number could have been set to the original but wasn't? - but as the thing is out of guarantee that will be at my expense.
Keep in mind that the 701 is a different creature than the 700. However, it does sound like the problem is the same as mine was.
The real problem is the server in Taiwan (TW) does not have the proper, updated serial number (and maybe MAC address) for your new motherboard linked to your tablet on their database. (yes, you got the correct answer, but maybe not the correct correction) This is part of the warranty work you had done, but it wasn't completed. You do NOT need to send in your tablet again. This isn't an installed software problem: it's a paperwork problem.
That being said:
First things first: does your settings information show a serial number? If so, half the battle is won already, even if it's the new one. If there's not a serial number, search xda for serial number programming: it worked for me when my tablet did not show one internally. (if I were to do this again, I'd try to put in the old serial just to see what would happen in the unlocking but I'm a maverick that way... lol)
The fight comes in when you're trying to have them update the server in TW. I think the thing that worked for me was sending an email to [email protected]. I don't know if Tien works there anymore, but the email WILL go through, and his section worked out in 2012 or 13 how to fix the issue. It WILL get done.
In the email, give them the RPA number when the warranty work was done (if you still have it), the old serial and MAC number, and the new serial and MAC number. You can openly state unlocking purposes.
Give it about 2 weeks after the email. You will want to check your ASUS account for any followup: i didn't get any communication directly, but a new RPA was started.
Loads of thanks for that. You're correct, I should be in the TF701t bit of the forum, I ended up here by accident but the problem is exactly the same and the necessary fix the same.
Mailing UK support is completely useless, they are not at all helpful, beyond offering to examine my tablet for £50 minimum charge.
My settings shows a serial number, which is different from the original, and I have given both to support. I don't think I have my old MAC address, though; but I do have the repair details so I will try your polite email to Taiwan technique and let you know how it progresses.
Thanks again. More help in one email than in multiple daily exchanges with Asus.
Schnr47 said:
Keep in mind that the 701 is a different creature than the 700. However, it does sound like the problem is the same as mine was.
The real problem is the server in Taiwan (TW) does not have the proper, updated serial number (and maybe MAC address) for your new motherboard linked to your tablet on their database. (yes, you got the correct answer, but maybe not the correct correction) This is part of the warranty work you had done, but it wasn't completed. You do NOT need to send in your tablet again. This isn't an installed software problem: it's a paperwork problem.
That being said:
First things first: does your settings information show a serial number? If so, half the battle is won already, even if it's the new one. If there's not a serial number, search xda for serial number programming: it worked for me when my tablet did not show one internally. (if I were to do this again, I'd try to put in the old serial just to see what would happen in the unlocking but I'm a maverick that way... lol)
The fight comes in when you're trying to have them update the server in TW. I think the thing that worked for me was sending an email to [email protected]. I don't know if Tien works there anymore, but the email WILL go through, and his section worked out in 2012 or 13 how to fix the issue. It WILL get done.
In the email, give them the RPA number when the warranty work was done (if you still have it), the old serial and MAC number, and the new serial and MAC number. You can openly state unlocking purposes.
Give it about 2 weeks after the email. You will want to check your ASUS account for any followup: i didn't get any communication directly, but a new RPA was started.
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Click to collapse
if this is when you try to unlock the bootloader i had same problem mine was a refurbished product
i finally fixed and unlocked the bootloader after months of trying to figure it out
i forgot what i frigen did to unlock the bootloader
i think i just deleted all my accounts like google play and gmail from the tablet and then did the unlock and worked
im not 100 percent sure if thats what i did cause i dont rmemeber well
give it a try and hopefully it works easy
Well I emailed them a while back. The email was given a unique number on their support site, but nothing has happened.
I have tried the delete all google accounts, I'm sure the problem in my case is the serial number. One unhelpful uk support reply just said "it won't work because your serial number is now the motherboard number not the machine number" and "send it in we'll fix it it will cost at least £50". Thanks a bunch.
I'm getting quite fed up with this, it should really be so easy, the poor support means I won't be buying another Asus product.
doveoscar said:
Well I emailed them a while back. The email was given a unique number on their support site, but nothing has happened.
I have tried the delete all google accounts, I'm sure the problem in my case is the serial number. One unhelpful uk support reply just said "it won't work because your serial number is now the motherboard number not the machine number" and "send it in we'll fix it it will cost at least £50". Thanks a bunch.
I'm getting quite fed up with this, it should really be so easy, the poor support means I won't be buying another Asus product.
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Click to collapse
EXACTLY the problem I had.
Unfortunately, the poor children answering phones and emails only have scripts to read: they seem to recognize only key words and have canned responses. No, they don't keep notes on your account, so you get the same answers and suggestions over and over. This can be played against them, for their understanding of your problem.
You do NOT need to send in the tablet. This is a data entry problem, not a software problem.
I agree with the level of support. unfortunately, the drive for "younger workers" and lower wages that a company prefers does not corroborate with the level of brain power inclusive in anyone who searches xda for answers, let alone someone who will post. Stick to your guns, and demand (nicely, remember they're just working people) that they update the server. Check on your new RPA and see if it has gone through.....
and try to unlock again. It's been four long months.....Maybe it will work this time.
Hi all, after being screwed over by The Android Doctor, a remote network unlocking site (they messed with my IMEI leaving me unable to make/receive calls/texts or use mobile data), and pulling my hair out, trying how to get round their malicious behaviour without having to spend out more money, I stunbled across another thread on this web site with one out of many solutions. (This may well be the most full proof though). The original post referred to a Galaxy S3 and was posted by Nev of Innsbruck, Austria on 4 November 2015.
Well my problem referred to a Galaxy S5, but as Nev rightly said if you download and fire up Samsung Kies, head for tools and select firmware upgrade and initialisation before connecting your phone, Kies will ask for your model number and serial number and then download all the various files it needs to reset your phone to original factory conditions but with the latest firmware for that particular model/serial number. From there on it's just a question of following the on-screen prompts, and stand back in amazement when normality is restored once again. Initially I thought this would undo the network unlock I paid for, but nope my phone is still unlocked, but fully usuable once again. This will obviously not work for a black listed IMEI phone. I have started this new thread in the hope of getting this answer out there, as finding a actual solution that worked, was like looking for a needle in a hay stack...
I have unknown activity on my phone.
Along with numerous "unknown" outgoing calls with no number shown on my device (and 2 other M9 phones on the same plan) or any number registering on my carrier's system (when I called R, they said their system did show connected calls lasting various amounts of time, the could not determine what number the calls were going to), there's also a call in the log going to "(unknown)" "***,144***"
Anybody have any clue what's going on? R gave the bs answer that all 3 of us were calling our VM, even while we were sleeping. However, the times we did check our VM, the number did register on the phones and with the carrier's system.
Thanks!
Im adding a question. My M9 was unlocked without my knowledge. I'm guessing that ***,144*** might be the secret unlock code. IS there a way I can determine if it's been rooted as well?
--
squidstings said:
I have unknown activity on my phone.
Along with numerous "unknown" outgoing calls with no number shown on my device (and 2 other M9 phones on the same plan) or any number registering on my carrier's system (when I called R, they said their system did show connected calls lasting various amounts of time, the could not determine what number the calls were going to), there's also a call in the log going to "(unknown)" "***,144***"
Anybody have any clue what's going on? R gave the bs answer that all 3 of us were calling our VM, even while we were sleeping. However, the times we did check our VM, the number did register on the phones and with the carrier's system.
Thanks!
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Click to collapse
Interesting issue. I am not sure about the rooting. You are probably going to need to ask experts around here. Hopefully, they can help you with that. As for security, you could try checking if you have any suspicious apps running in the background or installed (You might be using same GPS or another app for example). It could be that one of the malicious apps had access to your calls which lead to them outputting calls to somewhere. You could try disconnecting your internet for a day and see if the calls persist (That is probably not an option for you, but it is an idea). Additionally, you could try a factory reset on one of the phones and see if the problem is still there.
squidstings said:
Im adding a question. My M9 was unlocked without my knowledge. I'm guessing that ***,144*** might be the secret unlock code. IS there a way I can determine if it's been rooted as well?
Click to expand...
Click to collapse
just saw this,
https://www.xda-developers.com/htc-says-the-ads-in-its-keyboard-are-a-mistake-fix-icoming/
which reminded me of your issue, though I don't suppose it's linked, but it does make you wonder WTF HTC are up to!
Anyhow with your issue I wasn't going to answer as I don't know the answer but my thoughts may help in some small way. I don't thank the 144 is a phone developers code to "root" or turn of security in some way as that would not show on your provides call logs as they stay internal to the phone (mostly). Also I don't think it's adware callng a premium number as your phone company says it does not register properly, so nobody will be paid.
That only leaves a more malicious form of hacking, I would say. So maybe that code does enable your data to be sent but untrckable over a network. That suggests to me it's possibly your actual network (who are R? What country, is it?) or maybe even your government if you are an activist or something? Though more likely is a criminal or business competitor, assuming the other people affected are business colleagues. So could be your boss trying to snoop on you all, if not HTC or the Chinese Communist Party aparatus!
What to do? As Ross says disconnecting is probably not practicable. If you have malicious activity they probably are using data as well as calls. So I would install a firewall to block most apps and log attempted connections (normally have to pay for this) then check IP addresses tell see if they are legit. However this may not show anything as data may go via root. So setting up a proxy to route traffic to your PC and use a sniffing program to see traffic or at least I P addresses.
You can download root checking apps from play store. Also check your security settings any app with admin rights? Also use a good antivirus you might get lucky, but even if negative you may still be infected.
Only way to really clean your system is to reinstall your OS, though a factory reset will fix often. But first you need to know how you were all compromised and fix that else it will just return, I would think it's most likely your local work network, (but could be your provider R or even something else you connect to in sore way eg Bluetooth, or an app you all have (you can boot into safe mode to disable 3rd party apps, but with HTC system apps possibly containing apps that use the Baidu apk etc that still has a possible backdoor unpatched (as far as I know) safe mode will not help white those!)
You might have to look into freezing/uninstalling all HTC installed apps.
IronRoo said:
just saw this,
https://www.xda-developers.com/htc-says-the-ads-in-its-keyboard-are-a-mistake-fix-icoming/
which reminded me of your issue, though I don't suppose it's linked, but it does make you wonder WTF HTC are up to!
Anyhow with your issue I wasn't going to answer as I don't know the answer but my thoughts may help in some small way. I don't thank the 144 is a phone developers code to "root" or turn of security in some way as that would not show on your provides call logs as they stay internal to the phone (mostly). Also I don't think it's adware callng a premium number as your phone company says it does not register properly, so nobody will be paid.
That only leaves a more malicious form of hacking, I would say. So maybe that code does enable your data to be sent but untrckable over a network. That suggests to me it's possibly your actual network (who are R? What country, is it?) or maybe even your government if you are an activist or something? Though more likely is a criminal or business competitor, assuming the other people affected are business colleagues. So could be your boss trying to snoop on you all, if not HTC or the Chinese Communist Party aparatus!
You might have to look into freezing/uninstalling all HTC installed apps.
Click to expand...
Click to collapse
Thank you!
Rogers, Canada. But I've switched carriers within the last few days.
I've actually done the FR 5 times now. Disabeling the pre-installed "Gmail" (I think it's more Google thn HTC related seems to have stopped the calls. I've disabled as much as I could.
so here's the kicker. I'm literally nobody! On disability, no exciting employment history and those In my family who have, aren't in contact, nor do I have contact info. And it was my wife and daughter who had the other phones, but mine was central i think. daughters phone was locked. So nothing so exciting. Which is why I even bothered asking lol
squidstings said:
Thank you!
Rogers, Canada. But I've switched carriers within the last few days.
I've actually done the FR 5 times now. Disabeling the pre-installed "Gmail" (I think it's more Google thn HTC related seems to have stopped the calls. I've disabled as much as I could.
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Click to collapse
Ah! Rogers Canada should be a well controlled and trustworthy provider, so probably not them, though a rogue employee or having their network compromised can't be ruled out.
Also if official Gmail app it should be safe though it does have some quite intrusive permissions like full network access, view confidential info etc, but all are legit if you want the full functionality of Gmail. But it shouldn't have access to place phone calls, so should not be able to create the behaviour you describe.
That leaves a rouge app, but you would all need to have it I suppose, HTC app (or system behavior) or local hack ie via your router or via your PC. A good anti virus should find rogue app on phone and similarly on PC. HTC system apps hard to spot without doing the firewall etc etc. So I would also be double checking your local router for firmware update and resetting it with a new strong password, to prevent possible return, so to any Bluetooth devices.
Hope it doesn't return! All the best
been a while but, just how does one get a "," in the phone keyboard? long press * for P, but no ",".
Now that time has passed and more people might be awake and less likely to make excuses, I'm wondering if this issue can be solved, or at lest thought about intelligently. Maybe someone who knows how it CAN happen, instead of trying to find ways I'm mistaken. this was on THREE SEPARATE PHONES in 2 separate cities.
squidstings said:
been a while but, just how does one get a "," in the phone keyboard? long press * for P, but no ",".
Now that time has passed and more people might be awake and less likely to make excuses, I'm wondering if this issue can be solved, or at lest thought about intelligently. Maybe someone who knows how it CAN happen, instead of trying to find ways I'm mistaken. this was on THREE SEPARATE PHONES in 2 separate cities.
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Click to collapse
Check with a root app to see if your device is rooted
check permissions also you can take back permissions with a app on fdroid
unknown app check with virus total or
IF someone has root on your phone they can do what they want and when they want
a app that has call access they can transfer information over a phone connection which can be anything
The troubling thing here is that your phone was unlocked w/o you which implies root access
IF you bought your phone new you might not be anybody but to be put in perspective amazon lets you steal $500 if you use another id and they say it is not you so you do not lose out
but if it is used this can be from the previous user.
The best thing to do if it does not stop is to upgrade the software on the phone if you have already done that then use a Root firewall or change to a rom here on xda (you can all change making the transition easier).
Applied Protocol said:
Check with a root app to see if your device is rooted
check permissions also you can take back permissions with a app on fdroid
unknown app check with virus total or
IF someone has root on your phone they can do what they want and when they want
a app that has call access they can transfer information over a phone connection which can be anything
The troubling thing here is that your phone was unlocked w/o you which implies root access
IF you bought your phone new you might not be anybody but to be put in perspective amazon lets you steal $500 if you use another id and they say it is not you so you do not lose out
but if it is used this can be from the previous user.
The best thing to do if it does not stop is to upgrade the software on the phone if you have already done that then use a Root firewall or change to a rom here on xda (you can all change making the transition easier).
Click to expand...
Click to collapse
Thank you for taking the issue seriously and not trying to force kool aid down my throat (if carrier was "trust"worthy, THEY would have solved it).
It didn't show root. 2 of 3 m9s were mysteriously unlocked. the 3rd did prompt for a code, but did also show those "unknown #" calls. However, I'm still stuck on the code. I can't even enter a ",". Didn't check the other units for it, but it's still the only unanswered issue that could explain the unlock (aside from your suggestion). No one's even heard of it, but programmers are known for adding backdoors. If anyone's got a new, s-on unit and feels like trying it, that's about the only way to get an answer.
It's dead now anyways. Battery won't charge unless powered off and went from 24+hours regular standby to about 3 hours with extreme powersave on, overnight and doesn't extend with usb power. usb data comm isn't even recognized. All 3 have failed actually (different ways) so I'm going back to my m7 which still works great. Except, it says s-on but works with different carriers and I can't even enter the code I paid for (no prompt. is there another way?)
So, here's the tinfoil hat part. Although I'm nobody, This all started around the time of the '16 election. when I was arguing with a youtube account named (not looking to attract attention so no name, but you know it) for the person who came 2nd.
Thank you for your help. It's a shame it's pooched before solving the issue. But hopefully, the code will be solved.
But any help entering my sim unlock code a different way would be appreciated. But if other carrier sims work, should root be doable while showing s-on?
Thanks a TON!!
squidstings said:
Thank you for taking the issue seriously and not trying to force kool aid down my throat (if carrier was "trust"worthy, THEY would have solved it).
No one's even heard of it, but programmers are known for adding backdoors. If anyone's got a new, s-on unit and feels like trying it, that's about the only way to get an answer.
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Click to collapse
It would seem in your case that it is a setting change that was made and not comparable to other phones. Probably what we are talking about is a connection to a command server. S-on is a protection so that one cannot change the state of certain partitions namely the recovery boot and system however their are ways to get around this. You would need to get a root app to do that.
As a general rule you need to prove something is going on and funny numbers are a indication but nobody in the security community would touch it because it is very open. What you need to do however is
Get a copy of the calls use pcap and
check your firmware with the standard HTC firmware
this will show you what the phone call is doing and will help the android community overall (improved security)
Also programmers do not try to add backdoors they try to have a good product it is the hacking/security teams of _________ that do that. This being a programmer myself.
*****FINAL UPDATE: THIS POST IS A WASTE OF TIME WANDERING AROUND SOLUTIONS FOR THE IMEI. THE REAL REASON IS THAT I WAS SCAMMED AND BOUGHT A STOLEN PHONE WITHOUT KNOWING, AND THE IMEI/IMEIs WERE CHANGED, so when I factory reset the phone, the IMEIs were gone. If you're in the same situation, see if you can return the phone. If not, the only thing you can do is sell it AS IT IS, because YOU WERE PROBABLY SCAMMED, LIKE ME, so please sell it declaring the state of the phone and the IMEIs.*******
****If you want to read the entire post, go ahead, but you'll waste all your time. You were scammed, it's a stolen phone, end of story.****
Guys I was really excited about this purchase, I tested network with the seller, on both SIMs, both worked great, 4G data, when I took it home I noticed the phone was BL unlocked with Magisk, which made me worry about any security issues or not being able to update. Relocked BL from download mode, flashed stock G970FXXSDFUI5 (I live and bought it here in Colombia), and I checked this was the same FW that it had while rooted with Magisk
Cleared data/cache, flashed successfully, warnings gone, but no network at all, this is what I have:
- Only emergency calls with any SIM in any slot, already tried different carriers
- Checked IMEI in national blacklist database imeicolombia.com, they're both clean
- When trying to make a call "not registered on network"
- When going into Mobile Networks - Select Network - Select Automatically is ON, if I try to turn off it instantly says "Error searching for networks" and the switch stays on, so no "Manual Search" button.
Already tried clearing data/cache of SIM Toolkit app, what am I missing? Thank you!
UPDATE: I went through all the process of unlocking BL again and rooting again with Magisk successfully following this tut
with updated Magisk, etc, but still no ntwk, will now try flashing other countries same/higher SW REV, will post any other update.
Additional steps: I tried putting 2G only or 3G only and reset APNs to see if "Select Automatically" switch was fixed but same story, it wont turn off and shows same "Error while searching for networks" msg right away
UPDATE 2: I wanted to share a video I found that shows the exact same error that I get in the "Mobile Networks" menu:
Altough I rly dont think it's the same situation, cause in that video, the phone has no signal at all, mine is able to pick full signal for emergency calls. I rly dont think my situation is that of hardware but some kind of software/activation/sim thing (It's not the SIM bc it works in any other phone)
Please someone help me, I've invested more than labor hours researching and trying to fix this, I fear I could damage the phone by flashing it so many times
Fixed by @hainguyenthao
DDDDDD
SamaelThuum said:
Fixed by @hainguyenthao
DDDDDD
Click to expand...
Click to collapse
How?!
PatnosD said:
How?!
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Click to collapse
A VERY VERY VERY complex process. It turns out the answer was a very simple one. They sold me a stolen phone with the IMEIs changed, so at the moment that I factory reset the phone, the "fake" IMEIs were cleared, leaving the phone with NULL IMEIs. In short, I got scammed, had to sell the phone declaring the situation, ofc for a quite discounted price due to the fact of it being a stolen phone.
ALERT 1: WHEN YOU'RE GONNA BUY A SAMSUNG PHONE, ASK THE SELLER IF IT CAN BE FACTORY RESET RIGHT IN FRONT OF HIM/HER BEFORE PAYING. IF THE SELLER SAYS YOU CAN'T, YOU CAN ALREADY GUESS WHAT'S GOING ON.
ALERT 2: NOW THEY CAN CRACK THE SAMSUNG PHONE IMEIS SO IF YOU FACTORY RESET, IT WOULD KEEP THE FAKE IMEIs, so the only thing you can do is go into this website:
IMEIpro - free Samsung IMEI checker
Check information about your Samsung cell phone - model, serial number, manufacture date. Verify Samsung carrier, age of the phone, purchase country, CSN number and other details.
imeipro.info
Enter the IMEI and the website will show you THE SERIAL NUMBER. COMPARE IT WITH THE ONE SHOWN IN THE PHONE. IF THEY DON'T MATCH, THE PHONE IMEI HAS BEEN CHANGED, LIKELY A STOLEN PHONE! DO NOT BUY IT!
This is the best guide I have for buying used samsung phones so far
Hello, and thanks in advance for any assistance y'all can provide.
I should preface this by saying that I'm comfortable tinkering with software and am technically inclined, but have only a vague understanding of what exactly a CSC code is and haven't flashed anything on a phone since tinkering with my old Galaxy S Captivate.
My wife and I bought "factory unlocked" S10e's via Amazon's "renewed" program. They have no visible branding, physically or in the software, and report their model as G970U1, as advertised. We're both on Cricket. My phone works without issue but she's been getting texts from Cricket for a few weeks saying that she needed to update her phone by 2/22/22, but the "software update" tool reports that the phone is up to date. Since that date, she's been unable to send or receive phone calls, but texts and mobile data still work as normal.
Going by the "Software Information" page, the phones are nearly identical in software versions, with the only difference in the two is the "Service provider software information" string. As best I understand, this displays the CSC code in the string, as "...OYM_[CSC]...".
Going by this, my phone has the correct CSC for Cricket, but my wife's phone has somehow obtained the code for T-Mobile. Given that this is the only software difference between the two, I can only assume that it's the culprit? (If not, what else could be causing this?)
I'm not 100% sure if this is something that we could have caused, or if the phone could have been de-branded somehow (again, no physical markings) and resold with a CSC already on it?
I've tried changing the CSC by using the code in google dialer, but it just throws a vague error and nothing happens. I'm not sure how to proceed from here? From googling around, I saw that flashing new firmware using Odin and Frija(?) can get the job done, but also requires resetting the phone and comes with some risk?
I'd like to avoid resetting the phone if possible, as it's also her interface to her glucose monitor (Type 1 diabetic), and this takes quite a long time to set up. From some searching, it seems there's a paid tool called Chimera that at least one person claimed can change the CSC without resetting. Is that accurate? If that's not correct, is there a better way?
Apologies for the wall of text, I hope I've provided enough information. Again, thanks to anyone who can provide guidance.