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Has anyone received their order from htcdirect? If so did you get any notification of shipment? My order appears to be stuck on "processing".
I think Inkino and HTC Direct are the same company.
I know Inkino received their Touch Pros today so you should receive it soon.
Both had stock yesturday. Mine was preordered and the statuschanged to processing late thisafternon. Wondered if they sent out a notification when it was shipped - not sure whether to take tomorrow off as the local sorting office is a pain here.
ardsar said:
Both had stock yesturday. Mine was preordered and the statuschanged to processing late thisafternon. Wondered if they sent out a notification when it was shipped - not sure whether to take tomorrow off as the local sorting office is a pain here.
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I can assure you Inkino had no stock until today at around 15.00/15.30 GMT.
Their store in Tottenham Court Road had stock this morning - but only 5 units, apparently.
Not sure who they went to, but I got one of the "second batch" when they arrived this afternoon at about 4pm. I could see two more units behind the counter when I left...
so.... an order that states pending means i should not waste a day off tomorrow? Can anyone that has received a pre order from htcdirect confirm whether they had an email stating dispatched ?
Payment was taken at 4pm today
I too have an outstanding order changed to 'Processing' today, which I hope to receive tomorrow.
Can I assume as this thread has gone quiet that all have received their units?
Thanks
Received Yesturday.
Thanks,
Got mine today .
Spoke with them and suggested they keep their customers better informed.
Not to resurrect a dead thread but my Raphael was ordered with them today (tue):
I originally ordered with mobilefun.co.uk but my bank decided (after assuring me it wouldnt happen) to not authorize my card, finally got through and sorted it with the bank and called mobilefun back. By the time I had sorted it out they had gone out of stock LOL!! cancelled it.
Went on HTCDirect and ordered it from them, called them up to just make sure it had gone through ok...they didnt know yet so took my mobile number and called me back around 10 minutes later assuring me it had gone through ok and should be with me tomorrow (wed).
The tracking system is a bit weird since you would think it was still being processed at thier end and that the device hasnt been despatched/shipped??
I will wait until i receive it to believe this next statement but.... Im sure it is on the way since they seemed real helpful over the phone. An email and status change to acknowledge it has shipped would be good though.
From experience, if they have told you they have sent it, then they have. Their tracking system seems to be a bit behind - my order was still saying "processing" on the day that i received it. All in all, the guys there were very helpful, so you have nothing to worry about. Enjoy your device tomorrow.......
Has anyone had this happen to them when ordering from Fommy.com? I placed an order for a case they said would ship on 1/18/2010. On 1/22/2010 I checked their site for my order and they changed the ship date to 2/1/2010 without notification. I contacted them and they apologized and said it WOULD ship on 2/1/2010 and that they would expedite shipping. I just checked again yesterday and they now changed it to 2/8/2010, again with no notification. I understand that they may no have much control over their suppliers but at least communicate changes to their customers. Agree?
+1 I had ordered a screen protector thinking they had them in stock. I was wrong. I had placed an order the day the N1 was released...Jan 5. Then I check the status a week later and I didn't see a change in status so I email them. No response so I live chat on their site. They apologized for the delay and said they were going to get them in stock THAT DAY (don't remember which day). So I said fine, let the order stand.
Now Feb rolls in. I have been busy at work so it wasn't a big deal really....I email them on Feb 2 and get NO response. Then on Feb 4 I live chat with a rep again and they apologized again and said they do not have an eta on my order. So I request that they simply cancel the order. The rep then asked if I could wait a few more days. I said why? You do not have a definite eta, why should I wait? I asked them directly, if there was a problem cancelling my order and they finally said no.
Let me tell ya, its worse than cancelling AOL LOL....
FOMMY.COM. Bad online retailer. No status updates on your orders unless you inquire via live chat. No response to emails.
I third this. I oredered some stuff from fommy.co.uk (their UK branch). They like to play around with the delivery dates, literally shifting it back and forth. After the stuff arrived I had to return some stuff. Their customer support is almost none existant, I've sent my stuff back to them for over a week and I've yet to hear back from them. Even the postal tracking confirms delivery and they've yet to get in touch with me.
Avoid like the plague.
+1 still haven't gotten my case.
You get what you pay for I guess
charkosh said:
+1 still haven't gotten my case.
You get what you pay for I guess
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No really. In your case you got NOTHING for what you paid for (the case you ordered hasn't arrived yet).
I just wanted to give kudos to Nvidia's Support and RMA departments. I got my Shield right after it came out and for what ever reason never registered it. Last Friday morning I turned on my Shield and the touch screen would not respond so I rebooted. Upon reboot the back light did not work so I could not really see the screen. I contacted support and they had me register my device. Friday afternoon they sent me an email to fill out my information. I did not reply to the email until Monday morning. I got an email by afternoon stating a refurbished device had been shipped via Fedex ground and to return my device once it arrived. The refurbished arrived a few minutes ago and works well. I have packed my old one up to ship out. I have not had customer service like that in a long time. I did not have to speak to 10 different people and it was done via online chat and email. I hope anyone else who has an issue gets the same service I got.
Yup, did the same here. Another reason to love Nvidia!
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
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I ordered a sparin tempered glass screen in Aug and a Tanaab tempererd glass in September, Amazon credited me for both
fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
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This is amazing, thanks a lot. You're a credit to the community!
They just let me return my Spigen case that was delivered on Aug. 18th. Guess I'll use that to buy a new case for the replacement phone.
I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.
How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?
batsup606 said:
How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?
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Go to your amazon account orders and click return then state the reason like I dont need anymore if its over the time window then click chat and email them that you no longer need because your note 7 has been recalled again, that is what I did
ronii_lyn said:
I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.
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Update: I got two emails. The first one basically was like, 'we don't know what you're talking about and to take a screenshot of this forum to see who started spreading false information, but we'll refund you anyways.' The second email, which was sent shortly, said that they were just updated that they will do Note 7 accessory refunds, and that they were sorry for the first email they sent. They've already refunded me the screen protector I bought since I can't really return it. I'll probably send out the four cases I bought this evening or tomorrow.
The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?
I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
---------- Post added at 11:25 AM ---------- Previous post was at 11:24 AM ----------
StaticMoot said:
The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?
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Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds
nosympathy said:
I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
---------- Post added at 11:25 AM ---------- Previous post was at 11:24 AM ----------
Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds
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I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.
I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.
StaticMoot said:
I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.
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I did the chat, could be their e-mail people are terrible lol. Should try the chat.
kbboykin said:
I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.
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I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.
nosympathy said:
I did the chat, could be their e-mail people are terrible lol. Should try the chat.
I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.
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I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.
StaticMoot said:
I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.
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They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.
kbboykin said:
They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.
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What, they want you to put it in an envelope? That's random. What good will it do them? That's my thinking on all this. Asking for the items back is useless because its not like they can re-sell them. I may just throw the lot in the trash if they keep giving me the run-around and find a different retailer for things.
I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.
chriskerper said:
I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.
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Finally got it too. But as noted above they ask me to return a used screen protector. For the ones I threw away, I'll just send back the empty box and go from there!
I can also CONFIRM that is true, just got of the phone talking to a Amazon rep and they allow me to return my Spigen case and a wireless charger despite being over the 30 days period. The only thing they didnt allow me to return was the Skinomi screen protector and the reason was that " it came from an outside vendor and need to contact them directly for a refund. I will contact Skinomi to see what is their position. I will post again as soon as i have an answer from them.
I want to say Thanks to who started this thread, you just save me $35 ???
I just did this.
The longest part was finding the Telephone number to call.
I just explained to them that I had the explding phone and they said they knew about it and how did I want my money returned. They did not want the Spigen case back.
Could not have been easier or quicker.
Who has had to do a replacement? Samsung is telling me that I have to send in my $350 watch and wait for a couple weeks (at best) for them to fix it and send it back. Has anyone that's done this had a similar experience? Can I get them to send a replacement and me send this one back? To me, this is completely unacceptable. I've never had to send back an expensive piece of tech and wait for them to fix THEIR problem.
Nope that's not how it generally works. I've had several electronic items repaired under warranty before from different companies and they always require you to send it in for repair. They will then repair it and send back the original item instead of a new one. The only time complete replacement no questions asked happens is when the store you bought it from agrees to replace it and deals with the OEM themselves afterwards.
I had battery issues on my bluetooth Gear S3 Frontier (India) & had to take it to the service center where they basically replaced the battery & then the motherboard to fix the issue. I kinda ended up with a new watch in the same old body. The whole process took 31 days. No problems since except still waiting for Tizen 3.0 update.
Boo... Yeah, I guess the only devices I have had mess up on me are phones, and whatever carrier I had at that time just sends a new/refurbished one. Good to know.
Sending mine in tomorrow... Tizen 3 started causing overheats and it won't fully charge either. I bought an LG Watch Sport to test in the meantime . Might be time to say bye to Sammy watches. If I can stay away from this beautiful watch and its UI.
Warranty Replacement
Someone asked if anyone had done a warranty replacement. I actually did mine today. For those that have followed my posts, my S3 Frontier watch did a Tizen 3 update which completely screwed my Bluetooth and Wireless which rendered the watch useless with a phone as it could not connect. Having phoned Samsung Customer Services, they were very prompt. They arranged to pick my watch up today, and the provided all the packaging. All I had to do was hand the watch to the UPS rep. They had a fancy box which protects the watch.....gave me a receipt, and told me I would have it back next week. I am impressed so far by their customer service. I will let you know how long it takes before I get it back.
rammitt said:
Someone asked if anyone had done a warranty replacement. I actually did mine today. For those that have followed my posts, my S3 Frontier watch did a Tizen 3 update which completely screwed my Bluetooth and Wireless which rendered the watch useless with a phone as it could not connect. Having phoned Samsung Customer Services, they were very prompt. They arranged to pick my watch up today, and the provided all the packaging. All I had to do was hand the watch to the UPS rep. They had a fancy box which protects the watch.....gave me a receipt, and told me I would have it back next week. I am impressed so far by their customer service. I will let you know how long it takes before I get it back.
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Curious, did you buy this from Samsung, Verizon, AT&T or Best Buy??etc..
Sent from my SM-G950U1 using Tapatalk
raghu102 said:
I had battery issues on my bluetooth Gear S3 Frontier (India) & had to take it to the service center where they basically replaced the battery & then the motherboard to fix the issue. I kinda ended up with a new watch in the same old body. The whole process took 31 days. No problems since except still waiting for Tizen 3.0 update.
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I had the exact same repair. Too bad Samsung just doesn't take responsibility and notify all users of the widespread problems and offer the repair/replacement.
Warranty Replacement for Gear S3 Frontier
It does NOT matter where you bought your watch at all. The S3 has 2 years manufacturers warranty on it, which covers ALL OTA updates, as they are responsible for the updates.
rammitt said:
It does NOT matter where you bought your watch at all. The S3 has 2 years manufacturers warranty on it, which covers ALL OTA updates, as they are responsible for the updates.
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Thanks for this information as I was not aware that it worked that way... I always try and buy direct from SAMSUNG but in this case I purchased from Verizon as they had one in stock.
Take Care
Sent from my iPad using Tapatalk
I'm still not happy with Samsung for pushing out updates (and not pulling them) that are having ill effect on people's watches. However, I have to say, they really tried hard to redeem themselves with my watch repair. I read on here somewhere that some people's watches were taking weeks to get fixed and sent back. Mine was back in my hands in 5 days. AND, they replaced the entire case except for the bottom plate for some reason. Which means I have a brand new looking watch. And I had a few scratches on it too, a couple bad ones even. I'm seriously very happy right now. I even bought an LG watch sport that was probably going to replace my frontier, and it's going back. At least Sammy is trying here.
My BT Frontier went into a reboot/freeze loop on January 5. I called the warranty department and received a ticket # on the 7th. Shipped back on the 8th. Received notification that Samsung received it on the 10th (which stated I should have it back in 5 business days). Received another notification on the 10th stating that my repair was on "temporary hold due to an unavailable part". I have not received any further updates since then. I sent an email yesterday inquiring as to status, since I hadn't heard anything in 8 days regarding a repair that was originally scheduled for five days. No answer on that yet. I guess I'll call today. So far I've been without a $350 watch for almost two weeks and have no idea when I'll get it back.
Well, after 3 successful nights in a row of charging without a problem, nor any overheats, it's doing it again... Real effing nice... I'm going to try the shutting it off before charging then seeing if it stops overheating like a couple people have reported. Otherwise, I guess I have to send it back again... All because of an update. Samsung needs to get it together!
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
dcAndroidFan said:
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
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Wow, I am shocked that they did not offer to replace the watch? Did you ask if that was an option? Maybe the Gear 4 is close and they do not have enough any additional inventory on the 3 ??
Sent from my SM-G950U1 using Tapatalk
maddie01 said:
Wow, I am shocked that they did not offer to replace the watch? Did you ask if that was an option? Maybe the Gear 4 is close and they do not have enough any additional inventory on the 3 ??
Sent from my SM-G950U1 using Tapatalk
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It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
dcAndroidFan said:
It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
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How long did it take for you to get refunded and in what way were you refunded? My current status for my watch says Cancel and states refund for the last 3 or 4 days but I've received no communication from Samsung about anything at this point..
dcAndroidFan said:
It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
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Great point, you did the right thing!!
Sent from my iPad using Tapatalk
dcAndroidFan said:
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
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Wow, that's awesome! I'm surprised too at that. I would think it would cost them less to send a refurbished/whatever unit. Hopefully they'll do something surprising for me too. My watch is still overheating and not fully charging after already sending it in to be fixed...
Sparkz914 said:
How long did it take for you to get refunded and in what way were you refunded? My current status for my watch says Cancel and states refund for the last 3 or 4 days but I've received no communication from Samsung about anything at this point..
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I had to call and ask. My repair status was still "on hold" pending a replacement part. When I called, they said I was approved for the refund because they didn't have a part available. Then they gave me a confirmation number and ended the call. I thought I would get an email after that, or something with further instructions or information. After a few hours of nothing, I called back, and was told that refunds are processed through a different department, and then they transferred my call to the separate department which sounded like it might be at a completely different call center. That person verified my address information, and verified that I was consenting to accept the refund. She then said it would be 7-10 days to process and deliver.
In all honesty, I don't actually have the refund check in hand yet but didn't want to wait another 7-10 days without a watch so I just went ahead and got one in anticipation of the money.
Hope that helps. Not sure if that was my experience just b/c I bought the original direct from Samsung or if that's their procedure for all refunds.
dcAndroidFan said:
I had to call and ask. My repair status was still "on hold" pending a replacement part. When I called, they said I was approved for the refund because they didn't have a part available. Then they gave me a confirmation number and ended the call. I thought I would get an email after that, or something with further instructions or information. After a few hours of nothing, I called back, and was told that refunds are processed through a different department, and then they transferred my call to the separate department which sounded like it might be at a completely different call center. That person verified my address information, and verified that I was consenting to accept the refund. She then said it would be 7-10 days to process and deliver.
In all honesty, I don't actually have the refund check in hand yet but didn't want to wait another 7-10 days without a watch so I just went ahead and got one in anticipation of the money.
Hope that helps. Not sure if that was my experience just b/c I bought the original direct from Samsung or if that's their procedure for all refunds.
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Yea, I just called over and did the same thing. It seems like they weren't going to reach out to let you know you had to call and accept the refund before they would do anything. No phone call, no email.