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Removal of Exchange PIN?

Just got my Captivate yesterday, and set it up to connect to my corporate Exchange account. As part of that, Exchange forced the use of a PIN (when unlocking) as part of the security policy. I realized the built-in Exchange support sucked, so I deleted the account and switchd to Touchdown. I would have expected that removal of the account would have removed the PIN requirements - but it didn't.
I've tried disabling the unlock pattern and re-enabling it, but I still get the PIN entry screen after 15 min of the phone being locked. Is there a way to do it without completely wiping the phone?

RoadSync by Dataviz doesn't enforce PIN's on Android.

That's fine, but I need to figure out how to remove the PIN that has been applied.

You may have to do a system reset. My Exchange server doesn't enforce PIN On my Captivate but it did on my iphone. Weird.

steelforce said:
Just got my Captivate yesterday, and set it up to connect to my corporate Exchange account. As part of that, Exchange forced the use of a PIN (when unlocking) as part of the security policy. I realized the built-in Exchange support sucked, so I deleted the account and switchd to Touchdown. I would have expected that removal of the account would have removed the PIN requirements - but it didn't.
I've tried disabling the unlock pattern and re-enabling it, but I still get the PIN entry screen after 15 min of the phone being locked. Is there a way to do it without completely wiping the phone?
Click to expand...
Click to collapse
Have you tried lock picker? Not sure if it'll work with the captivate but it's worth a shot:
http://www.androidcentral.com/quick-app-lockpicker

Hey steelforce, did you happen to find a resolution to this problem? I have exactly the same issue: tried exchange support in native email, didn't like it, switched to touchdown and deleted exchange account, and still stuck with exchange PIN.
Thanks.

To tell you the truth guys, I had this same problem with my phone and the only way I fixed it was to reflash.
Sent from my SAMSUNG-SGH-I897 using XDA App

I had the same thing when I first bought mine, and I removed it by reflashing and going to newer kernels and ROMs.
Of course now I wish I had it back. I can connect 1 Exchange account, but I can no longer connect to the other one that required a PIN, even after flashing back to JF6.

[Q] gmail keeps asking for password help!

Please help! A while ago, i was synchronizing my gmail when wp7 asked me to ipdate and reinput my password. But each time i type in the right password, it says that the password is incorrect! Tried deleteting the account on my phone and putting it back again, still the same. On the browser and also on the desktop, i can log on normally using the same password. Please help

That sounds really strange. I've never had any issues with my gmail accounts.
It sounds like a typo, but since you've tried it several times that may not be the case.
Are you sure you didn't mistype the email address instead of the password?
I know that with the software keyboard, I sometimes hit the key next to the one I want to hit. But I'm sure you already tried typing the password slowly and looking at each letter as you type it.

Yes i'm 100% sure i got them all correct. Tried changing and rechanging the password but still nothing. Also, i tried on my wife's iphone, and it worked perfectly. On the wp7, nothing

Is your Server listed as m.google.com?
Also, did you make sure to check "Server requires encrypted (SSL) connection?

Yes and yes, m.google.com and SSL is checked. Even tried turning my phone off but still nothing

Are you actually using a @gmail.com account, or a corporate account through Google?

i'm using a .gmail.com account. it was working before, but now, nada.

Sounds like a bug.
I heard of someone who experienced something similar. They were able to solve it by connecting to a WiFi network and then setting up their gmail account.
I'm not sure why that solved it for them, but maybe it could help you too.

And it just did. I was connected to 3G when it happened. Connected to my home wifi and it finally accepted my password. Again, i connected to 3G just to confirm it and well ut works now. Thanks for all the help guys. Will drop the wp7 guys an email about this

I just ran into the same issue.
I had changed my gmail password via web interface. then the phone asked for the new password but wouldn't accept it.
I ended up deleting the account on the phone, changing the password at gmail (again) to something different, then readded the account to the phone. In that time period though, I logged onto wifi in order to sync faster.
Would have been nice to have seen this thread earlier...

Gmail on Android persistence challenge credentials bug fix
I found this to be a bug with Gmail account log in failures on Andriod when using 2-step verification. It persistently challenges you for credentials although you have successfully logged into your Google account on another machine via a web browser.
This is the fix I found:
Step 1:
Log into your gmail account on another machine using a web browser.
Go to account settings > 2-step verification > authorising sites > application specific password
Step 2:
generate a password called gmail -android but do not click done.
Step 3:
go to device enter your gmail - andriod application specific password and you will get challenged a further 2-3 times enter the same password (you may have to also enter the CAPTCHA (a security image with distorted letters)).
Step 4:
When you are no longer challenged, try to sync with gmail if you do not get a sign-in error on your device then this has worked and be sure to click done in your your google account settings via your browser on the other machine you used.
Hope this helps to those of you who are suffering from this infuriating Google 2-step verification bug.
Hyp3rzz

I had countless issues with my Gmail account on WM6.x - same as you describe. Would not accept my credentials.
The steps described above solved it for me (having to reset using that captcha thing) but it would keep on re-occuring. Not seen it so far in WP7 though. *touch wood*

[Q] Lost my Nexus S

I'm kinda in a daze from losing my Nexus S last night. The hangover is probably contributing to said daze. I don't have one of those security apps installed. I must have forgotten to restore it when I flashed a new ROM. My inner child is on my inner floor bawling his eyes out at the moment.
Anyway, my question is, what can I do to ensure minimal loss of my privacy. I have already changed all my passwords. Does this automatically unsync my account on the phone? I mean, will the phone ask whoever has it to re-enter the new password? What else am I forgetting? What else can I do?
Would appreciate it if "You should have"s are avoided. Thanks!

I know for sure that if you have changed your Google/Gmail Password, that the phone will prompt for a new one. As far as 'unsyncing' I do not know. I didn't check to see if my contacts/emails/calendar etc were removed when I changed the password and the phone prompted for a new one.
I will change my password again, see what happens and let you know.
*****EDIT*****
I changed my password for my phone, I got a notification about a sign in error, that prompted for a password. The dialing functions still worked as normal, any emails that you had cached were also visibile as well as the calendar. I rebooted without updating the password and could still call out as normal, but when I tried to access the Gmail app, it tried to sync the inbox, but prompted for a password right away.
I don't have any apps installed with other sensitive information, but I would imagine those would function as normal.
Hope this helps.

You could try lookout mobile security "plan b" will help find it.
Sent from my Nexus S using XDA Premium App

Hmm sorry to hear that dude, i would probably be bawling on the floor too!
Although... i probably will install one of those security apps now...

Thanks for your help, guys.

Even if you don't change password but someone change sim card,android will require reenter password for sync
Sent from my Nexus S using XDA App

I don't know if Plan B would work seeing as how his Google Account is tied to the market account. Because he changed his password and the phone lost connection with the Google account, I don't believe remote installs will work, but I could be wrong.

SphericalPuma said:
I don't know if Plan B would work seeing as how his Google Account is tied to the market account. Because he changed his password and the phone lost connection with the Google account, I don't believe remote installs will work, but I could be wrong.
Click to expand...
Click to collapse
Yes, I was wondering the same thing. I picked up a new Nexus S(not SAMOLED unfortunately) and synced it up and everything. Finally got to a PC and looked up my Market Account. It listed both phones under devices and I could go all the way to installing it on both phones. It located my current phone.
Unfortunately, I blocked my SIM card prematurely(did not know about Plan B), so, I can't send out the locate SMS. But, I figure whoever has it has probably removed the SIM card, or does not know how to charge it if the battery is dead or is using a SIM on it without a data connection. So, no data connection means no app on the phone. I haven't received an email from Plan B for the lost phone.

Why is the phone is still linked to my market account? I can see that the carrier has been changed which means a new SIM.
For now I'm just satisfying myself by installing inane and useless apps on the phone. HAHA! I hope it works and the app installation is going through. I've pretty much lost hope of finding it.

[Q] Email MS Exchange

Anyone able to use the stock email app without any problems? I can't access my work email with the stock app. I downloaded touchdown and it works without any problems, currently using the trial, $20 not worth it IMO.

No, i have no issues with Exchange using the stock app. I connect to Exchange 2003 so I can't speak for newer versions of Exchange. Do you get any error messages?

I get a cannot connect to server message. It's not a connection issue though, if I type my password wrong, I'll get a incorrect password message.

shilent said:
I get a cannot connect to server message. It's not a connection issue though, if I type my password wrong, I'll get a incorrect password message.
Click to expand...
Click to collapse
Hmm, so you have the correct domain\username, correct mail server, checked ssl settings, and you get the same message? The problem could be on the server end. Can other android users connect to your company's exchange?
Also, if Touchdown is too pricey, you can try Enhanced Email, i've used it before and it works really well. The only downside is that it's not great with your battery.

Yes other android users are able to connect. I'm also able to connect on my girlfriends Mytouch 4G.

Are you running a ROM? If not, the only thing i can think of that might work is doing a factory reset. I had a problem connecting once but it was due to a bad flash. Did you already clear cache and data from the stock email app?

Some ROMs
Some ROMs have a working email client for my corporate email, some don't. I ahd not luck with Weapon g2x, but Trigger worked, for example. Also the nighlies I used (up to 104) worked, but miui doesn't seem to work.
My advice is try ROMs until you find one that works and report the bug onthe forums if you notice problems.

So far I've tried:
Stock 2.2
Stock 2.3
Weapon G2x
Latest CM7 nightly 119
All have the same problem. Could this be a hardware problem? It's weird, why does touchdown work without any problems?

Miui
I am using the latest Miui and it seems to work with exchange. OTOH, I was able to get several of the nightlies to work with my exchange server too.

LG G2X Corporate Email (Microsoft Exchange) Connection Problem
My phone is a T-Mobile LG G2x (LGP999) running Android 2.3.3 (latest version is updated); using Microsoft Outlook 2007 (not sure what version of Microsoft Exchange is being used)
When I try to setup a corporate email (Microsoft Exchange) on my LG G2x (P999), I am receiving an error message that states: "This server requires security features your phone does not support". The steps are as follows:
1.) Go to the Email application from the main menu.
2.) Select MS Exchange.
3.) Set up email: Type your full email address and password.
4.) Server Settings: Type Domain\Username; Password; Server; Select check boxes “Use secure connection (SSL)” and optional “Accept all SSL certificates” when first box is selected.
5.) Account Options: Select how often you want your mail to arrive and your notification preference.
6.) Type a name for your account.​
I am getting hung up on step #4 (Server Settings). I am 100% certain my domain\username and server address are correct but when I click “Next” to proceed to the next step I get the message "This server requires security features your phone does not support".
For a test, my colleague entered his information on steps 1-4 into my phone and proceeded to step 5 immediately (Account Options). This problem happened to one other individual and he had to purchase a new phone to correct the problem (a Samsung). The problem seems to be around the phone or mail-server but I am out of options. Is there some setting to get it to work?
Another test I performed, I successfully logged onto my friends phone with my account settings and managed to pull up my calendar / email. He was using a Motorolla phone that used Android 2.2 (an older version than I am using).
Other Notes:
A.) I can log into my webmail but this feature does not sync my calendar or give me instant email notifications. My email in Microsoft Outlook is working as well.
B.) My username and password combination is definitely not the problem. I tried typing in a different password and it gives me a different error (username/password entered is incorrect).
C.) I tried using “/” and “\” in the Domain\Username section. I also tried checking and un-checking the SSL options. I tried other servers available on-site (01 and 02 versions).
D.) My work technical support insists there is nothing different about my security settings but unfortunately since it is a personal device they won’t offer any real support. They blame the phone or T-mobile. T-mobile blames the phone or the server. LG blames T-mobile or the server. See my problem?
E.) I had a work phone recently that was taken away due to budget cuts so I know it is possible to get my email / calendar with an i-phone (3GS).
F.) I also tried using “Other” on step #2 and entering the information manually (selecting exchange since it is not a “Pop” server). I still get the same message.
G.) I rebooted the phone and even pulled the battery and restarted.
H.) I can connect to my work wi-fi. I activated the wi-fi and tried to enter in all the server information but it still gave me the same error with wi-fi enabled.
I.) I have setup my home email account but could not do it from the “Other” option in Step #2. (sbcglobal.net and a yahoo mail both required the yahoo app to work). I also got the g-mail account to work through the “g-mail” app.
J.) It is a brand new phone purchased yesterday 12/13/11 (i.e. factory reset seems pointless and not attempted).​
Is there some phone setting I am missing? Any help on this matter or another method to sync my calender / work emails to my phone will be appreciated!!!
Thanks in advance

I don't believe Android currently supports some features of Microsoft Exchange yet because of security permissions. There is an app in the market that bypasses those checks but it's risky, because if your phone ever gets stolen and your work needs to wipe it, they can't and you may get in trouble for breaking policy. For the most part though, they wont know. I'll search for it for you but I don't remember the name.
EDIT: Sorry didn't read all the thread My browser pulled me to the last post of the thread and I thought it was OP haha
Still though, it could just be security restrictions stopping you like I said.

shilent said:
So far I've tried:
Stock 2.2
Stock 2.3
Weapon G2x
Latest CM7 nightly 119
All have the same problem. Could this be a hardware problem? It's weird, why does touchdown work without any problems?
Click to expand...
Click to collapse
It's weird that you tried CM7 and it didn't work. The stock rom has an older email.apk that is not compatible with the newer versions of Exchange and some security policies but CM7 should not have that problem.

what settings are you using?

I've used both Touchdown and the default Android email client at work without a problem, but your Exchange server must fully support ActiveSync. I would ask your IT support or server admin to help you out.
BTW, while Touchdown may seem pricey, it just works. I use it daily and would recommend it to anyone wanting to connect to Exchange servers. I tried other solutions but always went back to Touchdown. Their support service is top notch.

The only problem I have is that once in a while the email app will delete my account. It only happens to exchange, my pop 3 accounts stay there.
Edit: Of course, as soon as I say this I have a problem connecting I changed my password at work and when I tried to change it on my phone it would not work. I removed the account and added it but still nothing. I wiped the cache and davlik cache and added the account, great success.

Default email app broken?

Hello all,
Received my Nexus 5 yesterday. And it appears the changes they've made to the new default email app have broken Exchange support. I've found a couple of other similar topics but non describing my exact issue.
My note 2 works perfectly with my Exchange 2010 account. When I try and set it up on the Nexus 5 (either using autodiscover or manual setup) I just get the error "Couldn't connect, Couldn't sign in".
I've tried it on other non 4.4 devices and it works perfectly. Anyone having this issue or know how to contact google about it?

my exchange mail with stock email app works, so it must be exchange settings that are the issue for those with problems
Sent from my Nexus 5 using xda app-developers app

n7of9 said:
my exchange mail with stock email app works, so it must be exchange settings that are the issue for those with problems
Click to expand...
Click to collapse
Ditto

My company decided to add some security policies to Exchange (must have screen lock security, encrypted, etc.). After they implemented all these policies, the stock Android email client stopped working for me. I have to use an alternative program like Touchdown ($20 freakin dollars ) otherwise I have to encrypt my phone which I don't want to do

My email syncs when I first setup the account, but it never syncs again. Swipe to refresh, menu>refresh, Settings>accounts>sycn, none of those pull any of my new messages down. I know everything is entered correctly since it pulls all my messages the first time when I set it up. I've tried deleting the account and setting it up 4 or 5 times now. Anybody else having this issue?

I have mine setup and its working correctly. It did require some more setup than the old app did though.