restocking fee for swapping captivate for new captivate? - Captivate General

is there a restocking fee? i wanna swap my captivate cuz i cannot get into recovery mode and if i cant do that i cant do anything! lol. so just wondering for the ppl who swapped for another captivate... is there a restocking fee or any type of fee?

toawkanavngthded said:
is there a restocking fee? i wanna swap my captivate cuz i cannot get into recovery mode and if i cant do that i cant do anything! lol. so just wondering for the ppl who swapped for another captivate... is there a restocking fee or any type of fee?
Click to expand...
Click to collapse
Under thirty days with reciept there would be no restocking fee. (Is everything else fine?(they can prob find your reciept so not a big deal.)

so when is there a restocking fee? I thought there is only a restocking fee if you dislike the phone (nothing wrong as in functionality wise).

I believe the fee is if you are just returning the device. 30 days is the buyers remorse period. If it is a hardware issue you should have no fee.

seems like my usb doesn't stay on to tight when plugged into the usb port... other than that, i hate knowing i dont have recovery mode!!! im gonna go and hopefully swap with no problem and have recovery mode! wish me all luck!

toawkanavngthded said:
seems like my usb doesn't stay on to tight when plugged into the usb port... other than that, i hate knowing i dont have recovery mode!!! im gonna go and hopefully swap with no problem and have recovery mode! wish me all luck!
Click to expand...
Click to collapse
Are you just talking about using the 3 button recovery mode? If so there has been a batch of phones that cannot do that. If you have loaded ADB on your computer you can always do it that way. Just saying that you might turn this phone in and get another one which is the same way.
Just saw this on the main page...might be worth checking out.
http://forum.xda-developers.com/showthread.php?t=785201

Well I went in and they wouldt give me a new captivate. They said that it needs to have a factory defect and not a software issue.... and what's funny I tried doing a recovery mode on a display unit and it work!!!! I tried explaining and they specifically said its al software... so I hope I can try and again and get recovery mode on my captivate..... if not then I cannot do ****!!!! can someone explain how to get into recovery mode through terminal if that's possible through Mac???!???

toawkanavngthded said:
Well I went in and they wouldt give me a new captivate. They said that it needs to have a factory defect and not a software issue.... and what's funny I tried doing a recovery mode on a display unit and it work!!!! I tried explaining and they specifically said its al software.
Click to expand...
Click to collapse
Try taking it to another att store. Most of the threads I've read about this issue have had happy endings as far exchanging it. Also wouldn't a software defect on stock be considered a factory defect?
Sent from my SAMSUNG-SGH-I897 using XDA App

Blazork said:
Try taking it to another att store. Most of the threads I've read about this issue have had happy endings as far exchanging it. Also wouldn't a software defect on stock be considered a factory defect?
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
alright so i went to my local att corporate store and parrot att and no luck!! parrot att said no cuz i had to go to an att corporate store and i did and they wouldnt let me. i spoke to 3 ppl and a manager and no go. they said they had to have a defect on the actual phone to have it replace!! stupid!!! and the funny thing was i tried running a display unit on recovery mode and it worked!!! wtf!!! i told them and they were like "our phones come with a preloaded software and blah blah blah!!!" its so stupid!! so i hope i can do a recovery mode on my phone. ima try and hope it works!!!

Why oh why dont you just tell them the bugger has a tendancy to experience intermittent shut down problems. It doesnt recover from sleep several times per day and needs a battery pull before working temporarily again.

guess i cant boot into recovery.... i guess ill just have to wait till froyo =(

Did you even look at my post where I posted a possible fix? It is a link to the i9000 thread.
Sweet life

Related

Having Withdrawals Already!!!

Ok so today I mow my yard and I plug in my Thunderbolt in to the USB charger on my PC when I come inside my phone is bootlooping. So I think ok whatever I will flash one of the many backup's I made.
So I pull the battery and boot into the bootloader, then when I go into recovery after about 2 seconds the phone powers off and starts bootlooping again??? Ok that's a first for me and I have been flashing and rooting since launch day of the OG Droid, (ok, ok not since the first day but like a month later). So I pull the battery again this time for 30 minutes because I read someone else had something like this happen yesterday. When I put the battery back in same thing! Now I pull the battery for 4 hours...same outcome.
Now I'm thinking RUU time so I grab the stock RUU pull the SD card from my Thunderbolt pop it in my Incredible load the RUU renamed to PG05IMG.zip and put it back in the Thunderbolt. Load the bootloader and flash the RUU. Reboot after it's done and would you believe it...the same thing! the phone won't load past the splash screen before rebooting.
I forgot to mention before trying all this I tried using adb to reboot into recovery and I kept getting "error: device not found" and I know how to use adb.
It's only been about 9 hours since I've been able to use my 2.3.4 GingerBread with parts of 3.0 Sense Thunderbolt and I already having withdrawals how am I going to make the next 2 to 3 weeks while it's being repaired???
Ok end rant...
Go to verizon, swap it for a new one. Warranty case for sure.
bilbobrian said:
Go to verizon, swap it for a new one. Warranty case for sure.
Click to expand...
Click to collapse
Thanks, but I rooted it, therefore I have no warranty. I knew the chance I was taking when I rooted it so I'm paying for it to be repaired.
I'm loosing faith in the Thunderbolt. I really feel we are all just a bunch of beta testers.
bunklung said:
I'm loosing faith in the Thunderbolt. I really feel we are all just a bunch of beta testers.
Click to expand...
Click to collapse
Huh? Off topic and makes no sense.
//Tap'd on my TBolt while grounded\\
bp328i said:
Thanks, but I rooted it, therefore I have no warranty. I knew the chance I was taking when I rooted it so I'm paying for it to be repaired.
Click to expand...
Click to collapse
I understand your rooted but if it cant boot up then there is a problem. Just go to verizon and show them. Once they see it cant boot properly they will exchange it or overnight one to you.
I apologize if Im missing something..
bp328i said:
Thanks, but I rooted it, therefore I have no warranty. I knew the chance I was taking when I rooted it so I'm paying for it to be repaired.
Click to expand...
Click to collapse
You may get away with getting it swapped through warranty. But I can't promise you it won't come back at you. Someone may have a solution for you though. Wouldn't give up yet. Sorry I don't.
//Tap'd on my TBolt while grounded\\
chkmate said:
Huh? Off topic and makes no sense.
//Tap'd on my TBolt while grounded\\
Click to expand...
Click to collapse
*Shrug*
He has a problem, I do too. We both own Thunderbolts. Maybe I should have been more specific.
To each his own. The end.
bunklung said:
*Shrug*
He has a problem, I do too. We both own Thunderbolts. Maybe I should have been more specific.
To each his own. The end.
Click to expand...
Click to collapse
Well then relate your problem with his. Just saying "your losing faith in Thunderbolt" tells me nothing. Don't mean to sound like an a$$, just saying. When I read your first comment I got nothing from it.
That being said...I haven't been a Bolt owner for long, but it does seem like a strange issue. You would think flashing a radio or backup would resolve the issue. But hasn't.
//Tap'd on my TBolt while grounded\\
Definitely sounds like a Warranty Issue. I'd try to get it exchanged if no one can come up for a solution to the problem.
I had a G1 back in the day that had some odd problem and I was rooted, Tmo looked at it and wouldn't touch it. So, I called HTC. I told them that I purchased the phone off Craigslist so Tmo couldn't help me, and asked how the warranty works on their end. They said that since the production of the phone started less than a year ago, they knew it was still eligible for warranty even without a receipt. There would be a triage fee if it was found to be a non-warranty issue, and it was something like $40 including the shipping back. I acted dumb when they asked if it was rooted...asked them what that meant? LOL. Sent it in, they fixed it and sent it back to me, no charge. Fast too. I was very happy and that is why I have stuck with HTC since then. It may or may not work for you, but it was painless for me.
bp328i said:
Thanks, but I rooted it, therefore I have no warranty. I knew the chance I was taking when I rooted it so I'm paying for it to be repaired.
Click to expand...
Click to collapse
Such chivalry is rare in these days.
Applaud. Best of luck!
Sent from my ADR6400L using Tapatalk
bp328i said:
Thanks, but I rooted it, therefore I have no warranty. I knew the chance I was taking when I rooted it so I'm paying for it to be repaired.
Click to expand...
Click to collapse
They don't care. Take my word for it. If it never boots they won't care.
I'm actually having this exact same issue. Has anyone found a solution yet or is the only solution to have the phone replaced?
Wow. I thought for sure hbooting the unsigned stock RUU would fix this. How about hbooting a signed ruu? It wouldn't hurt at this point.
Also make sure when you renamed the pgimg05. Zip that there was nothing at the end of the extention. I've heard some people say that windows has been known not to show that full file extension correctly.
raider3bravo said:
Wow. I thought for sure hbooting the unsigned stock RUU would fix this. How about hbooting a signed ruu? It wouldn't hurt at this point.
Also make sure when you renamed the pgimg05. Zip that there was nothing at the end of the extention. I've heard some people say that windows has been known not to show that full file extension correctly.
Click to expand...
Click to collapse
I thought hbooting the stock RUU would fix it as well, and yep it was named correctly. It's funny because it would stay on the hboot screen as long as I let it with no issue what so ever but within 2 seconds of going into recovery it would reboot.
I went back to Best Buy today as that is where I bought it to see how much they would charge to ship it out to be fixed. The mobile manager remembered me because I was 1st on the pre-order list. (I'm sure we all remember the train wreck the Best Buy pre-orders became) So any way he really went out of his way to help me. He said he has had 3 other Thunderbolts brought in for the same issue. He was able to send my phone in under their Black Tie program.
I told him I rooted the phone and was willing to pay for the repairs but he said he was pretty sure that the other 3 phones were not rooted. He said that he knew FOR SURE that at least one of the phones was not rooted because the lady that owned it did not have any branches in her family tree, (his words not mine). Since he has seen it 3 times he was not charging me. He only asked that I had the stock hboot on the phone. I had already flashed that in my attempt to get it running.
I'm with cstrife, I managed to destroy my tab with a mix of flashing and charging via outlets in India. It bootlooped for a while then just kind of gave up and began to display a strange download screen when I plugged it in to charge. I brought it to VZW and played stupid, I told them I woke up and it had this weird screen... I had a brand new one at my door the next morning and haven't heard a word from them... It probably just costs more to check it out deep enough to find out its rooted than it does to just give you a refurbished one, gut swap yours, and then send to someone else as a refurbished one...
Sent from my SCH-I800 using XDA App
Had this happen to me and just pulled my SD card, rebooted and it was fine. Not saying it will work for u but give it a shot.
Sent from my ADR6400L using XDA App
bp328i said:
I thought hbooting the stock RUU would fix it as well, and yep it was named correctly. It's funny because it would stay on the hboot screen as long as I let it with no issue what so ever but within 2 seconds of going into recovery it would reboot.
I went back to Best Buy today as that is where I bought it to see how much they would charge to ship it out to be fixed. The mobile manager remembered me because I was 1st on the pre-order list. (I'm sure we all remember the train wreck the Best Buy pre-orders became) So any way he really went out of his way to help me. He said he has had 3 other Thunderbolts brought in for the same issue. He was able to send my phone in under their Black Tie program.
I told him I rooted the phone and was willing to pay for the repairs but he said he was pretty sure that the other 3 phones were not rooted. He said that he knew FOR SURE that at least one of the phones was not rooted because the lady that owned it did not have any branches in her family tree, (his words not mine). Since he has seen it 3 times he was not charging me. He only asked that I had the stock hboot on the phone. I had already flashed that in my attempt to get it running.
Click to expand...
Click to collapse
Honesty turned out to be the best policy in this case. Congrats.
Sent from my ADR6400L using Tapatalk
MrHawaii said:
Honesty turned out to be the best policy in this case. Congrats.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Thanks, now I just have to wait 2 to 3 weeks to get it back. What to do with all that time!!!

Stupid enough not to put the phone back to stockbefore returning it to ATT

Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B
borisb said:
Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B
Click to expand...
Click to collapse
From my discussions with the att warranty department (ie. last three days), anything that they can constitute as user damaged, they will charge you 399 dollars for the refurbished phone.
So technically since the phone was rooted, unless the att tech reflashed it before sending it out, you have voided your warranty.
Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?
borisb said:
Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?
Click to expand...
Click to collapse
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.
The most they do is wipe user data.
In all honesty, I would argue with them if they do charge. Reason: " the guy at the stand did not check it first. " all blame should fall on him because he furnished you with another phone without checking it first.
ATT rep.. The phone you provided us is no longer under warranty due to it being voided.
You.. The guy at the store gave me a new phone and said everything was ok. Why am I now being charged. Did he break it? .
ATT Rep.. I am sorry for the confusion.........
Something like that, just play really dumb like you have no idea what there talking about, and chances are the will void the charge due to employee negligence.
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk
xKrisx said:
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk
Click to expand...
Click to collapse
The last part of that has changed since they use imei's now.
I think you will be fine. You giving the Warranty Department too much credit. You will be fine.
i guess it matters on how hard the warranty guyz wana work... hopefully they will get the phone on a friday lol good luck
A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!
I hope it will be OK.
Do they sent it to ATT o directly to HTC?
mudknot2005 said:
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.
Click to expand...
Click to collapse
Right. He taped it up before me (for one of my earlier captivates) and when I asked if they would reset or anything like that, he said it'll go directly to Samsung. Its a good thing I always wipe data before I return any phone.
So my guess is, for phones returned within 30 days that wud come as refurb, they will be within AT&T. But for any hardware issues they won't even bother to look into it and simply return the phone to manufacturer.
I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.
Carlrobling said:
I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.
Click to expand...
Click to collapse
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.
diablo009 said:
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.
Click to expand...
Click to collapse
I'm sure it has happened. Not everyone gets lucky. I will say this ATT techs aren't very bright. When i first got my inspire (used from craigslist) i put my sim in and it said it had a sim lock. I called tech support they told me they didn't know what it was. Then tried to tell me it was cause someone tried to root it and failed. I later figured out on my own that it was a bad sim and after having it replaced it worked perfectly. So i wouldn't count on ATT but Htc its a roll of the dice. Keep us posted let us know how things turn out.
Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.
tribalartgod said:
Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.
Click to expand...
Click to collapse
Not only not smart enough but like you said its just a job and they don't even bother to care. Like i said earlier there techs aren't very bright and tried to tell me someone tried to root the used inspire that i had. He even went around and asked other techs that's the only problem it could be he said. After some trial and error I figured it out called tech support back told the lady this time what i figured out she agreed and made note on my account that i could get a free sim. Glad i don't bother believing everything i hear lol and would rather do my own research first.
P.S. Its like that everywhere you go. People are all the same from job to job you see the same things everywhere lol.
BAleR said:
A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!
Click to expand...
Click to collapse
And if the rep said that they will give you a free phone every 6months you would believe that too?
jaw2012 said:
And if the rep said that they will give you a free phone every 6months you would believe that too?
Click to expand...
Click to collapse
Never said I believed it, just quoting him
When htc gets the phone they will wipe it and put it back to factory because there is no need of anything on the phone and anything done on the phone software issues could be the problem, so always best from there stand point to have it back to factory. That is exact reason any time u call about anything with pc or phone they want u to restore to factory.

[Q] Should Verizon replace my phone?

I was running cm7 on my phone, and was throwing on the audio fix to get better speaker volume, which sent the phone into a boot loop. I tried to put my phone into hboot (power+volume-) which it does not. It tries to boot every time. I've tried probably 50+ times and same result. I'm guessing it has to deal with the poor built buttons on this phone and the volume down just does not work. My question is despite the fact I'm rooted and running cm7, am I safe to say this is a hardware issue? I just don't want to send in my phone to Verizon and get billed for the fact the phones "tampered" with.
Should verizon replace your phone after you borked it? I think you already know the answer
xebryus said:
I was running cm7 on my phone, and was throwing on the audio fix to get better speaker volume, which sent the phone into a boot loop. I tried to put my phone into hboot (power+volume-) which it does not. It tries to boot every time. I've tried probably 50+ times and same result. I'm guessing it has to deal with the poor built buttons on this phone and the volume down just does not work. My question is despite the fact I'm rooted and running cm7, am I safe to say this is a hardware issue? I just don't want to send in my phone to Verizon and get billed for the fact the phones "tampered" with.
Click to expand...
Click to collapse
long of it, no they shouldn't. will they? who knows, depends on if you tell them the truth or not.
Should they? Technically no. Will they? Sure. They would be happy to.
but he didnt break it if the loop comes from a hardware defect,all he did was get it to fail sooner than later basically what happened to others,so technically yes they should,or can anyone prove the software killed the hardware.
sent from a screamin' bamfed out tbolt
satseaker said:
but he didnt break it if the loop comes from a hardware defect,all he did was get it to fail sooner than later basically what happened to others,so technically yes they should,or can anyone prove the software killed the hardware.
sent from a screamin' bamfed out tbolt
Click to expand...
Click to collapse
Honestly, it doesn't matter if anyone can prove the software did it or not. He voided his warranty by rooting. But they likely will replace his phone, driving up the costs for future phones.
You rooted your phone. Take it for what it is...a non-warrantied phone.
Touchy
I will start off by saying I don't have a solid answer but being as it is a hardware problem they "should" fix it. Will they? Probably not. They'll take one look, see it's rooted, and tell you that you broke it by tampering with it. All bets are off as soon as the phone is rooted...unless you can unroot and take it in I think you're in trouble but since the button is broken you can't do anything with it. Good luck and let us know what you were able to get done.
I see what you guys are saying from a moral standpoint. I'm just angry cause I know for a fact my buttons are not up to par to what they're supposed to be. I don't want to fraud the companies over something that is my fault, but in this case I'm almost positive it's related to the fact this phone was not built too well. I dunno, do "authorized retailers" handle claims with faulty hardware or just official Verizon wireless stores?
This is why you should have ADB installed and working on your computer. Hook up the phone via USB, get into ADB and reboot into recovery. There are a few threads out there for ADB you should be able to find them using Google, hopefully that will be able to help you.
If you can get into the boot loader with and then you might be able to save your phone.. Maybe, not clear take your as card out and import the rhi, they might work...
Sent from my ThunderBolt using XDA App
if you can prove that the failure was not caused by rooting, then they should fix it for you under warranty. but that is hard to prove.
xebryus said:
I see what you guys are saying from a moral standpoint. I'm just angry cause I know for a fact my buttons are not up to par to what they're supposed to be. I don't want to fraud the companies over something that is my fault, but in this case I'm almost positive it's related to the fact this phone was not built too well. I dunno, do "authorized retailers" handle claims with faulty hardware or just official Verizon wireless stores?[/QUOTE
Did you try BOTH volume buttons at the same time? This got me to bootloader.
Click to expand...
Click to collapse
Just say you tried to install the last update and your phone wont boot now. They won't know the difference.
dpham00 said:
if you can prove that the failure was not caused by rooting, then they should fix it for you under warranty. but that is hard to prove.
Click to expand...
Click to collapse
Caused by rooting or not, there is NO warranty once a phone is rooted. Has nothing to do with what caused the malfunction.
ADB reboot bootloader or recovery should work though, as long as he catches it with the right timing during the loop.
Sent from my ADR6400L using XDA App
Well update on the situation. I called Verizon telling them I can't turn on my because it "freezes" when it tries to boot up every time. He told me to try a hard reset (try to go into hboot) and I told him I tried that at least 30 times and it won't. I said I think there's something wrong with my buttons because they're not very responsive and stick really easily (which they do) and he said they're overnighting a phone to me. That was yesterday, its waiting for me at home. I'm gonna send my old phone back asap.
I'm wondering, if they have a way to find out I'm rooted, will they charge me for the phone? I don't think they'll be able to though because if I can't get into hboot, how will they? I tried adb into bootloader, but as many times as I tried, no devices were found.
you're probably aright since they might just get it and toss it in the "to be refurbed" bin. It costs a lot of money to test every return. Good luck and let us know how it turns out.
xebryus said:
I'm wondering, if they have a way to find out I'm rooted, will they charge me for the phone? I don't think they'll be able to though because if I can't get into hboot, how will they? I tried adb into bootloader, but as many times as I tried, no devices were found.
Click to expand...
Click to collapse
If they do find out, they will charge you. Don't know if they will, but be prepared for the worst.
Sent from my ThunderBolt using Tapatalk
Yes, they get broken down abd only really check for water/physical damage
Sent from the Swag ThunderBolt ADR6400L with some GingerLove (Gingeritis 1.0) using XDA Premium App
Must Watch Before Any Forum Post http://goo.gl/b4IJJ
xebryus said:
Well update on the situation. I called Verizon telling them I can't turn on my because it "freezes" when it tries to boot up every time. He told me to try a hard reset (try to go into hboot) and I told him I tried that at least 30 times and it won't. I said I think there's something wrong with my buttons because they're not very responsive and stick really easily (which they do) and he said they're overnighting a phone to me. That was yesterday, its waiting for me at home. I'm gonna send my old phone back asap.
I'm wondering, if they have a way to find out I'm rooted, will they charge me for the phone? I don't think they'll be able to though because if I can't get into hboot, how will they? I tried adb into bootloader, but as many times as I tried, no devices were found.
Click to expand...
Click to collapse
Congrats on getting a new phone I guess.
I have noticed Verizon has been VERY accomodating with these phones. One call is all that's needed to get a new phone. Im guess they're so generous because they devices have been so finnicky so far and they just want to keep people pleased for now.
I envision them cracking down hard sooner or later though. They're not stupid. They've already come down on tethering and such, so it probably wont be long until they get hardcore on replacements.
My son works for VZ...
and he takes your calls... and this is what he told me. Anything covered under insurance (Asurion), they really don't check/don't care about rooting. VZ, on the other hand, will look pretty extensively if it's covered under the warranty. They will look for rooting or anything else that would break warranty coverage.

No power to phone

Now I did search the forums and I didn't find anything thing like I have going on. First a little background. I was an iPhone user since iPhone was iPhone. I decided to try Android and was hooked. I got the SGH-i727. I have been flashing since day one. Well, here's my dilemma. I d/l'd a ROM that I thought was for the Skyrocket, but after I read more carefully and already flashed. It was for a i9000. Everything went fine during the ROM, but after a reboot my phone wont power on. No Lights, no vibration, nothing. I'm not sure if this was the dumbest thing I have done yet or if this is an easy fix. I know I should have read more carefully, but I got excited and couldn't help myself. I was running AOKP CM10 with no problems since the first ROM was out, but I got greedy. I hope some of you geniuses can help. I have taken the SIM, SD, battery out. But too no avail! Thanks guys!
If you flashed a ROM from a different phone, it's more than likely bricked. You try getting into download mode and all that already?
Apparently you didn't read enough, your phone is hard bricked you'll have to pay 50$ to get it repaired through jtag.
kishke said:
Apparently you didn't read enough, your phone is hard bricked you'll have to pay 50$ to get it repaired through jtag.
Click to expand...
Click to collapse
Look them up. Think I am going to try to return back to AT&T today and see what they say. I looked up JTAG and it's like 60 when all is said and done. I also contacted Samsung. What are the odds they will repair it. I opened a repair ticket and the guy I talked to said free repair unless it was water damaged. This sucks!
you could say you were upgrading to ICS through kies when the cabled got disconnected in the middle, may work and may not.
You might be not need jtag. Have you looked into a usb jig? You can buy them off of ebay for less then 10 bucks. If your in a hurry and have a spare micro usb cable and are good with your hands you can also make one.
http://forum.xda-developers.com/showthread.php?t=1604707
That should force DL mode then from there flash back to stock.
You are hard bricked. The thing the dude above me said doesn't work for hard bricks.
Call ATT if you have warranty and tell them your phone won't turn on this morning and you don't know what's going on.
If you don't have warranty then jtag it.
Sent from my SGH-I727
Thanks for all the help guys. I have had this awesome phone for 5 weeks, so I am passed the 30 day "trial" period ATT allots you, but I think being a customer for about 15 years may pay off. If not JTAG will work, because I think Sammy will charge me because it had been flashed, and thus warranty voided. Will let everyone know of my successes after Monday evening when I attempt the upgrading to ICS and now it's not working thing.
Going back to Apple for a few days is about to kill me.
Do you have AT&T warranty? Wait nvm, you got a 1 warranty so AT&T will replace it free of charge.
Just tell them you were upgrading to ICS thru kies and when your phone went to reboot it didn't turn on. It's been happening for some reason. People call it the UCLF6 brick bug.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
awesome! being that i am working monday and going to school in the evening, my wife needs something to tell them. so this may work. cant wait to flash again. it was becoming more than a habit
specter07 said:
Do you have AT&T warranty? Wait nvm, you got a 1 warranty so AT&T will replace it free of charge.
Just tell them you were upgrading to ICS thru kies and when your phone went to reboot it didn't turn on. It's been happening for some reason. People call it the UCLF6 brick bug.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
Smittiegee19 said:
Thanks for all the help guys. I have had this awesome phone for 5 weeks, so I am passed the 30 day "trial" period ATT allots you, but I think being a customer for about 15 years may pay off. If not JTAG will work, because I think Sammy will charge me because it had been flashed, and thus warranty voided. Will let everyone know of my successes after Monday evening when I attempt the upgrading to ICS and now it's not working thing.
Going back to Apple for a few days is about to kill me.
Click to expand...
Click to collapse
I'm not sure how tough Samsung is on this. I had a custom rom on mine, running fine for a month or so. One day, I go to grab my phone off the dresser and it's so hot I can barely hold it. I powered it off, let it cool down, and went to power on and got nothing. I had a jig and tried it to no avail. Finally, I called ATT and told them what happened. They sent a new (well, refurbished) phone, and I sent mine back to ATT. I was so worried they were going to charge me since it was rooted and running a custom rom, and my wife HATES that I flash and just looks for a reason to get me to stop, but I never heard anything else about it. They said on the phone that it sounded like the processor ws fried. You could use that story too.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Ahh, got my phone back. AT&T gave me a bit of a hard time, but oh well that is what a warranty if for. Back to flashing away! Loving MindMajic's!
Smittiegee19 said:
Ahh, got my phone back. AT&T gave me a bit of a hard time, but oh well that is what a warranty if for. Back to flashing away! Loving MindMajic's!
Click to expand...
Click to collapse
Nice!

Bricked, need help!!!

I had CM9 On my rooted Samsung Galaxy S3, and my phone would crash randomly in the middle of changing songs on playerpro or in the middle of phone calls, so I tried to download SiyahKernel hoping it would add some stability to my ROM. Well I had 2 different versions of the kernel somehow. One was SiyahKernel 3.something, and the other was 2.5. I assumed the 3.something would be for the S3 and the 2 something was a false download that I got on accident and was made for the S2 or something, but when I tried to flash the 3.something it didn't work, versus when I tried flashing the 2.5 it installed perfectly fine. So, here's the fun part...when I went to reboot my phone it died COMPLETELY. I can't start the phone in download mode to odin it, can't get into recovery to flash an old nandroid. Phone won't turn on, won't charge, will do absolutely nothing, and I know for sure the battery was charged to 90% when it crapped out. I've done battery pulls, I actually did a 3 hour battery pull at one point...I don't have insurance, and I don't have the $$$ to go buy another phone, so if anyone has some ideas on how I could either get my phone back operational, or a cheaper solution (like a jigg) it would be MUCH appreciated. I wasn't just a noob jumping into it on my S3, I've been rooting, romming, and flashing **** since 2009, and it's my 10th smartphone, but my first brick ever. Please help!
search jtag.
If you can't get into odin mode or recovery then your phone is deffo hard bricked n will be costly to repair mate. Be careful flashing kernels n use odin to do it not recovery mode
Sent from my GT-I9100 using xda premium
I had the gs2 and I was trying to unroot it and I couldn't even get Odin to work because it didn't recognize the phone. So I called samsung and told them that got an update, but after it finish updating it cut off and never came on, and the battery was fully charged. So, if I was you I'll go that route. And good luck
droidstyle said:
search jtag.
Click to expand...
Click to collapse
Could I do the JTAG process MYSELF, or is paying them 60 dollars the only way to solve my problem?
That seems like the only way to fix this, because as of right now I seem pretty much screwed.
Atreux said:
Could I do the JTAG process MYSELF, or is paying them 60 dollars the only way to solve my problem?
That seems like the only way to fix this, because as of right now I seem pretty much screwed.
Click to expand...
Click to collapse
I think you need equipment to do it.
Sent from my SCH-I535 using Tapatalk 2
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
mustbepbs said:
I think you need equipment to do it.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
annoyingduck said:
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
This post is ridiculous. Asurion blows, never have had a good experience with them over using 5 phones insured by them. Only ever had 2 crap out on me (hardware-wise. If it was ever software related I did it, and knew exactly how to handle it, but the 2 that were done were spidered screens). They gave me a broken refurbished evo back for the very first phone I ever had that I rooted, rommed, and hacked on for DAYS trying to learn the entire process...all those manhours and they send me a refurbished phone with nothing on it, and a screwed up LCD digitzer...do NOT recommend asurion whatsoever, and will never use them again no matter what carrier I go with.
mikey banner said:
If you can't get into odin mode or recovery then your phone is deffo hard bricked n will be costly to repair mate. Be careful flashing kernels n use odin to do it not recovery mode
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Why would you use odin to flash a kernel? I use cwm all the time for roms and kernels alike. Odin for radios or to return to stock. Cwm does everything else I need it to do. Same mistake could have been made on a computer guy downloaded two kernels and flashed the wrong one.
OP I am sorry for your loss.
Sent from my SCH-I535 using xda app-developers app
annoyingduck said:
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
imo insurance fraud is not the right answer. the right thing to do is research then flash, dont flash then research. ofcourse its now standard in america to be bailed out for every mistake we make, so perhaps your right.... I have yet to cave in and accept this kind of mentality.
The profit margins these companies make is ridiculous to begin with. It's not fraud, the only thing that may be considered even close to it is claiming that the phone is missing or damaged beyond repair due to something that was out of your control. Non the less your insurance covers all these avenues twice a year.
In reality, a bricked phone should be covered under insurance, and I'm sure if you have the proper legal knowledge you could argue that further and make them cover it without having to tell a white lie. Insurance is simple, covering a loss. And a loss is technically a brick (that's not open for debate either, that's correct), but there is a loophole they use where they can refuse to honor a claim if they feel to do so (hence modifications).
F that. I pay for insurance, I do my part. Not to mention when I actually signed up for the insurance, I asked the vzw rep if a rooted phone is covered, and his response was exactly this: don't take a chance, smash it up and send it back, or disappear the device.
I do not abuse or condone anything of what I said, I have yet to make a claim, but be assured, if I brick my device after 5 years of carrying ins. I am getting my money's worth out of it.
Sent from my SCH-I535 using xda premium

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