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[Q] TF700 Cannot enter recovery or do hard reset

I just got a TF Infinity not too long ago and its been sluggish since, well, I got it. I wanted to do a hard reset. I pressed power and volume down and it boots, every time. Never can I get to that special screen. I can enter APX mode, but that doesn't help me much here. I just upgraded to JB OTA (stock, never rooted) not too long ago so I'm not sure what's up. Do I have to install a custom recovery? When I had the TF101, I was able to do a hard reset with no issues. But with this, I never get the text on the screen after powering on.

DangerIsGo said:
I just got a TF Infinity not too long ago and its been sluggish since, well, I got it. I wanted to do a hard reset. I pressed power and volume down and it boots, every time. Never can I get to that special screen. I can enter APX mode, but that doesn't help me much here. I just upgraded to JB OTA (stock, never rooted) not too long ago so I'm not sure what's up. Do I have to install a custom recovery? When I had the TF101, I was able to do a hard reset with no issues. But with this, I never get the text on the screen after powering on.
Click to expand...
Click to collapse
Turn off your device. Hold volume down and power buttons until you see white text on the screen then release both buttons. Now hit the Volume down button (you have 5 seconds to hit the Volume down button) to navigate to wipe data icon, when wipe data icon is highlighted, press the Volume up button 2 times. Your device should started to perform factory reset (data wipe).

buhohitr said:
Turn off your device. Hold volume down and power buttons until you see white text on the screen then release both buttons. Now hit the Volume down button (you have 5 seconds to hit the Volume down button) to navigate to wipe data icon, when wipe data icon is highlighted, press the Volume up button 2 times. Your device should started to perform factory reset (data wipe).
Click to expand...
Click to collapse
Nothing comes up when I hold the power and volume down buttons. No text, nothing.

buhohitr said:
Turn off your device. Hold volume down and power buttons until you see white text on the screen then release both buttons. Now hit the Volume down button (you have 5 seconds to hit the Volume down button) to navigate to wipe data icon, when wipe data icon is highlighted, press the Volume up button 2 times. Your device should started to perform factory reset (data wipe).
Click to expand...
Click to collapse
Actually, this changed with the JB booloader:
There are now 4 options: RCK (recovery), cold boot, fastboot, wipe
The timeout is now set to 10 seconds. Once you have moved the selection (vol down), the timeout is disabled and you can stay in the boot screen for as long as you like.
There is no (more) need to press vol up twice to accept the selection
---------- Post added at 05:10 PM ---------- Previous post was at 05:09 PM ----------
DangerIsGo said:
Nothing comes up when I hold the power and volume down buttons. No text, nothing.
Click to expand...
Click to collapse
How long have you been holding them both down? It can take up to 5-7 secs, you'll know, the tab will vibrate shorty.

DangerIsGo said:
Nothing comes up when I hold the power and volume down buttons. No text, nothing.
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Click to collapse
I suggest you should manually reflash the full JB package from Asus site.Since you don't have root/unlock, should be straight forward.
---------- Post added at 11:14 AM ---------- Previous post was at 11:13 AM ----------
xcal321 said:
Actually, this changed with the JB booloader:
There are now 4 options: RCK (recovery), cold boot, fastboot, wipe
The timeout is now set to 10 seconds. Once you have moved the selection (vol down), the timeout is disabled and you can stay in the boot screen for as long as you like.
There is no (more) need to press vol up twice to accept the selection
Thank you for the info.
Click to expand...
Click to collapse

buhohitr said:
I suggest you should manually reflash the full JB package from Asus site.Since you don't have root/unlock, should be straight forward.
Click to expand...
Click to collapse
I will try that right now and see what happens.
EDIT: no go, will not show the text

DangerIsGo said:
I will try that right now and see what happens.
EDIT: no go, will not show the text
Click to expand...
Click to collapse
Yeah it will. You are not doing it right.
You hold volume DOWN first, then with that kept down you hold the power down for 7 secs.
You will get some text and a bunch of icons on JB.

sbdags said:
Yeah it will. You are not doing it right.
You hold volume DOWN first, then with that kept down you hold the power down for 7 secs.
You will get some text and a bunch of icons on JB.
Click to expand...
Click to collapse
I just did that. There's not many ways this can be done. At the same time and one before the other. I did both and neither produce the text on the screen that I need.

DangerIsGo said:
I just did that. There's not many ways this can be done. At the same time and one before the other. I did both and neither produce the text on the screen that I need.
Click to expand...
Click to collapse
Then I can't help you. Sorry.

DangerIsGo said:
I just did that. There's not many ways this can be done. At the same time and one before the other. I did both and neither produce the text on the screen that I need.
Click to expand...
Click to collapse
I posted a thread with my problem but...
I had been running JB since the OTA patch and my tablet crashed and then got stuck in a bootloop. I was able to get into the bootloader to try a recovery but it froze every time. I just tried doing a full wipe and now, just like you, I can't get the bootloader anymore. So I feel for you. Right now I think we both may be in trouble...

jallweiss said:
and now, just like you, I can't get the bootloader anymore.
Click to expand...
Click to collapse
Have you tried the pinhole reset?

xcal321 said:
Have you tried the pinhole reset?
Click to expand...
Click to collapse
I wish it were that easy. Pinhole reset has the same effect as just turning the unit off and back on. Still unable to enter recovery mode, only able to get into APX. I opened a ticket with Asus and am starting to accept the fact that I won't be able to use my infinity for a while

did you do a reset from settings/backup and reset yet?
did you mess with dpi at all?

lafester said:
did you do a reset from settings/backup and reset yet?
did you mess with dpi at all?
Click to expand...
Click to collapse
I'm not the OP, but I am experiencing the same issue as him (unable to bring up recovery menu/text stuck at first splash).
As with OP, my device is 100% stock, not unlocked, running JB (.18 went live today which is what I am afraid may have caused this in my case).
I was checking my email this morning, the device froze, black screened, rebooted and then was stuck in a boot loop. No settings or options or backups or resets or messing of any sort triggered this event.
-Pinhole reset has no effect.
-APX mode seems to be useless since the device is locked.
-Computer can see the APX device but I can't flash anything using fastboot etc.
-Cannot get to ADB because device will not boot.

jallweiss said:
I'm not the OP, but I am experiencing the same issue as him (unable to bring up recovery menu/text stuck at first splash).
As with OP, my device is 100% stock, not unlocked, running JB (.18 went live today which is what I am afraid may have caused this in my case).
I was checking my email this morning, the device froze, black screened, rebooted and then was stuck in a boot loop. No settings or options or backups or resets or messing of any sort triggered this event.
-Pinhole reset has no effect.
-APX mode seems to be useless since the device is locked.
-Computer can see the APX device but I can't flash anything using fastboot etc.
-Cannot get to ADB because device will not boot.
Click to expand...
Click to collapse
I was on JB 16 and now 18 and both, i couldn't get the white text on either. Im still stuck. Does a factory reset do the same thing as a hard reset?

DangerIsGo said:
I was on JB 16 and now 18 and both, i couldn't get the white text on either. Im still stuck. Does a factory reset do the same thing as a hard reset?
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Click to collapse
I can confirm another casualty of this issue. I am in android app development and my TF700 is experinceing the same issues you all describe.
Installed JB update. Tablet starting crashing to a backlit black screen. Sometimes a reboot fixes it. Most of the time it will just bootloop to the black screen. I have gotten into settings and factory reset. It did not help. I got into recovery and selected wipe. It did not help.
Not encouraging.

buhohitr said:
Turn off your device. Hold volume down and power buttons until you see white text on the screen then release both buttons. Now hit the Volume down button (you have 5 seconds to hit the Volume down button) to navigate to wipe data icon, when wipe data icon is highlighted, press the Volume up button 2 times. Your device should started to perform factory reset (data wipe).
Click to expand...
Click to collapse
Messed with this and felt that this hint was actually not correct, but I realise that a bit of extra info might help;
Please mind that you will see the first ASUS logo ("Inspiring Innovation - Persistent perfection" single colour white) and the nvidia logo on the lower right, for a while before this happens. My first attempts failed as I didn't press long enough.
Yours trulely played aroud with the option and got the two logos where one was "empty data" ... Dooooh. Guess what I just did. Bleeding happy that the google account allows also retarded and trigger happy users to restores their content

[Q] Razr HD in infinite loop after hard reset, any fix?

I have a Fido Razr HD (xt925) in Canada, running stock JB, not unlocked/rooted/anything, just the standard phone.
So I did a hard reset, on the suggestion of some to deal with the stuttering issues (which I found were quite bad). Now I have somewhat of a worse issue, it's stuck in an infinite loop of the android update logo (the green android with the spinning blue thing), then a black screen then the motorola logo. Occassionally it shows the android logo on it's bag with a red symbol with a ! in it (which I presume means it's corrupt). It's just repeating endlessly. After 20 minutes or so I tried a few things, plugging it into a PC, holding down the power/volume up/volume down buttons (which makes it go to a black screen while I'm holding them, but then it goes back to looping as soon as I release them), nothing works.
Any suggestions on what I can do or is this a return to the store because it's dead problem?

Just try Power + volume down for 10 seconds (simulates a battery pull.) Aside from that if you can get into stock recovery try wiping data and cache and then rebooting. If you can't, take it back.

champdood said:
I have a Fido Razr HD (xt925) in Canada, running stock JB, not unlocked/rooted/anything, just the standard phone.
So I did a hard reset, on the suggestion of some to deal with the stuttering issues (which I found were quite bad). Now I have somewhat of a worse issue, it's stuck in an infinite loop of the android update logo (the green android with the spinning blue thing), then a black screen then the motorola logo. Occassionally it shows the android logo on it's bag with a red symbol with a ! in it (which I presume means it's corrupt). It's just repeating endlessly. After 20 minutes or so I tried a few things, plugging it into a PC, holding down the power/volume up/volume down buttons (which makes it go to a black screen while I'm holding them, but then it goes back to looping as soon as I release them), nothing works.
Any suggestions on what I can do or is this a return to the store because it's dead problem?
Click to expand...
Click to collapse
Did you ever get it fixed? I had the same issue and eventually found a path to success. Let me know if not and I'll see if I can help!

zimzum57 said:
Did you ever get it fixed? I had the same issue and eventually found a path to success. Let me know if not and I'll see if I can help!
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Click to collapse
I wouldn't mind if you posted your path to success in case I run into the same problem at some point. My bootloader hasn't been unlocked as of yet. I'm holding out for a ROM that's really, really worth a proper flashing but am scared as hell about the issues people run into.. factory reset loops and failures, bootloader unlock loops now apparently. With the exception of Busybox, which has an uninstaller, I have everything symlinked into my /system directory from a folder in /data and it works great and makes everything easy to keep track of but there's always the doubt of the stray app that put a file there when I granted permission and I didn't know about it.

For my Razr HD, I found that holding volume up and down while the android logo did it's spinning until it ended got me to the recovery menu.. However this hasn't really fixed anything, every time I restart the phone it goes through the same process again and does a hard reset all over again. After a few seconds in the recovery menu it restarts the phone again and goes through a normal load process, but the phone is hard reset every time. It doesn't matter what option I select in the boot menu, it does the same thing (so I don't think it's detecting what option I select at all).
So back to Fido it goes.

Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Same issue. Took me a while to figure it out through an amalgamation of various online helps. I repeated it several times to make sure it worked before I posted.
I was experiencing android logo with blue loading bar... after a few seconds it would stop and then quickly show the android symbol on its back with a red exclamation point logo. Then it would shut off.
- To restart, press and hold both power and volume down for approximately 10 seconds, then let go of the power.
(Should show Motorola logo, then go to green Android logo again)
- At Android Logo, immediately press the middle of the volume up/down rocker.... this should engage both buttons at once.
(I was able to initiate this with one press in the middle of the volume rocker... other times it took me a few quick presses)
(If done properly, the screen should stop and some yellow text will appear on the left side of the android logo.. let it continue, it may fail)
It should say:
Formatting /data....
Formatting /cache....
Data wipe failied.
Performing BP Masterclear...
This will bring up a blue text menu at the top. Use volume up/down to navigate. Power to select.
Go down to "wipe data/factory reset" and select by hitting power. Go down to "yes" and select by hitting power.
It should properly format the /data and /cache after about a minute. Once it completes it will bring the blue text menu back up. Select "reboot system now" by hitting the power button.
Voila.
Click to expand...
Click to collapse
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.

Guys can you post your build.prop and default.prop files? it needed to get fido fw with jb.

THANK YOU.......My Motorola xt925 went "Boot Loop" after i reset the settings. Neither Telstra or Motorola could help. Excellent work Champdood.......

champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
You are a king among men. I was stuck on this issue for so so so so long. I was downloading roms and trying to flash them and god knows what else!

champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
THANK YOU! You just saved me so much trouble and it was quite the worrisome situation I was in. Sidenote for anyone reading this after June 6, 2013. The link to that Fido forum may be dead but Champdood's instructions are the straight goods! :good:

Is there a permanent fix for this? I have to go through those fix steps every time I wipe my phone as it continues to go into loop...

FunkmasterC said:
Is there a permanent fix for this? I have to go through those fix steps every time I wipe my phone as it continues to go into loop...
Click to expand...
Click to collapse
Me too! I also noticed that the version that re-installed (the one time I did it) wasn't completely stable. It acted super weird adding an icon of one of my apps to the top left position of the screen one swipe over from the main/home screen every time I did a reboot.
At first I didn't even know what was happening only that my Google Now widget (which I usually keep in that space) was disappearing every time I rebooted and an icon was in the top left corner instead. Finally, I realized what was happening. Weirdest part of it all is that if the OS put an icon in there, on a reboot it would remain the same. But if I tried putting an icon there (or widget) on reboot it would be replaced.

Champdood saved my phone...
I would like to add that the same thing happened to me. I performed a factory reset from Settings > Privacy > Factory Reset and that just sent the phone into an endless loop of red logo > android logo > android logo on back > power off > repeat. Nice job Motorola.
On Motorola help pages it was all about Power button + Down and getting the white menu where you volume down to choose and volume up to select. That would successfully reset the phone but as soon as I powered down and up again: back in the infinite loop.
In desparation, I found this thread. Completely unique to hit the Power Up+Down simultaneous as a press not a hold when see the Android logo, indeed, brought up a blue screen, followed the instructions, successfully reset and so far, have been able to successfully power down and back up again. Will be bookmarking this page.
Thank you so much Champdood!

Alternative External Reset Instructions from Motorola themselves...
Hey, as mentioned Champdood's factory reset instructions work fine. Since reading this thread, I realized other's are having the same problem resetting using the menu (Settings > Privacy > Factory Reset), so I initiated a chat with Motorola about this. The person would not respond to my quizzing about the reason for this but did say it was called an Internal Reset and then named Champdood's method the External Reset. He also gave slightly different instructions for accessing the blue menu. I am reproducing both sets of instructions for you all here:
From Motorola Customer Service:
PERFORMING AN INTERNAL RESET:
From the home screen of your phone, touch Menu
Touch System settings
Scroll down and touch Privacy
Touch Factory Data Reset
Scroll down and check Erase internal storage if you would like to erase all the data on the phone internal storage such as applications, music, movies or photos.
Touch Reset Phone
PERFORMING AN EXTERNAL RESET:
WARNING: When using this feature; everything is deleted from the device.
NOTE: Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.
With the phone powered off, press the VOL UP + VOL DOWN KEY together + POWER KEY .
The device will display different BOOT OPTIONS
Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to SELECT
Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
Press and hold the VOL DOWN key for 5-10 seconds
While still holding the VOL DOWN key tap and release the VOL UP key.
The device will display additional menu options (Text will appear in BLUE)
Use the VOL DOWN Key to scroll to Wipe data / factory reset and the POWER Key to SELECT this option.
Use the VOL DOWN key again to select YES - delete all user data and press the POWER key to CONFIRM
Once the Formatting is complete, press the POWER key to confirm a REBOOT
The device will reboot and start the normal power up sequence .

Motorola Razor Issue Fixed
Your Tip really helped me fix my Motorola Razor HD phone.
Created my account only to write a thanks and to comment for the same.
Thanks

Another thanks.
My wife's phone was doing this after a Settings menu factory reset, but the instructions champdood posted worked.
I had to re-re-format the data and cache partitions about four times, but after that it worked!
And somehow root was preserved; SuperSU was missing, but I had root over adb.
Cheers champdood.

Perfect fix
champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
Hey Champdood, THANKS! Your fix worked a treat - XT-925 now back on-line and loving it!!

Awesome, looks like the fixed worked on this POS Motorola I got here at work. Thanks.

my verizon xt 925 stucks at the loading screen logo, after it i had a low battery and it went off. Please help, my email is [email protected]
anthony

hello guys
i have the problem with my motorola xt925,
it refused to boot, uit only gets stuck at the loading screen logo (the red eye)
i tried hard reseting it but it does not show the android distress after i selected the recovery in the boot menu.
please help

[Q] help

What is the problem with my screen , in a white screen i can see the wifi and the clock icons really faded

VladStanescu said:
What is the problem with my screen , in a white screen i can see the wifi and the clock icons really faded
Click to expand...
Click to collapse
Lol, you didn't give much info. Are those screenshots all you see all the time? Did you plug it into your pc and get the image files that way?
If it is a screenshot then it isn't your screen messed up, cuz... you know, it isn't a picture of what is on the screen, but rather what should be on it.
Sooooo, if your phone is stock and that is all you see.... save files to pc and do a factory reset on the phone.
If you aren't on stock, wipe cache and dalvic cache and see. Or use a backup you made.
Edit: Just thought it might be hard to factory reset if that is all you see when phone is on
Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

Phone resets randomly - occasionally will not turn on or respond to any inputs - help

Got a weird problem with my Photon Q
Occasionally the phone will freeze up and reset - tried narrowing this down to a possible app crash but it doesnt seem to be any offenders
Occasionally the phone will freeze and turn off - after this it will respond to no inputs (power button has no effect, plugging it into the computer or wall charger will not lightup the charging light)
Battery life seems to be ok - nothing drastically different than normal
Once the phone is dead the only way to get it to turn on again is to hold volume up and the power button which gets me to the screen with the little android laying on his back with the exclamation point
At this point I do a soft reset (power button plus volume down) and the phone resets and turns on.
Hardware issue? Would a factory reset possibly fix this? I was thinking about a custom rom anyways.......

I have same situation with one with my phone, but was with "sim modded phone " and that was a fault of bad conneciton with mb and sim slot ( i add capacitor and problem was gone )
regards

My phone has been stuck in a boot loop all night. I tried doing a factory wipe but that didn't change anything. I get stuck on the second Motorola "M" boot screen, and then my phone will just reset. Any help is appreciated!

rsp35 said:
My phone has been stuck in a boot loop all night. I tried doing a factory wipe but that didn't change anything. I get stuck on the second Motorola "M" boot screen, and then my phone will just reset. Any help is appreciated!
Click to expand...
Click to collapse
did you try go in recovery mode and do a wipe / full wipe factory reset ?

niko99 said:
did you try go in recovery mode and do a wipe / full wipe factory reset ?
Click to expand...
Click to collapse
I did, but still no luck. I wiped the data and cache a few times, no luck. It just freezes on the animated Motorola logo screen.

rsp35 said:
I did, but still no luck. I wiped the data and cache a few times, no luck. It just freezes on the animated Motorola logo screen.
Click to expand...
Click to collapse
You seem to have thread jacked, but I would suggest using RSD Lite to restore a completely stock setup.

monkeyman27 said:
Got a weird problem with my Photon Q
Occasionally the phone will freeze up and reset - tried narrowing this down to a possible app crash but it doesnt seem to be any offenders
Occasionally the phone will freeze and turn off - after this it will respond to no inputs (power button has no effect, plugging it into the computer or wall charger will not lightup the charging light)
Battery life seems to be ok - nothing drastically different than normal
Once the phone is dead the only way to get it to turn on again is to hold volume up and the power button which gets me to the screen with the little android laying on his back with the exclamation point
At this point I do a soft reset (power button plus volume down) and the phone resets and turns on.
Hardware issue? Would a factory reset possibly fix this? I was thinking about a custom rom anyways.......
Click to expand...
Click to collapse
I tried wiping the cache, which worked for me one of the times I got stuck. On the recovery screen (with the little android dude on his back), press vol up and down together. It will bring up a menu that will give you the option to wipe your cache. I don't know if this will have any adverse affects, but since I was desperate to get my phone back up, I tried it. Good luck!

[Q] Stuck in system recovery, no power button

So my power button has stopped working. It started by constantly turning the screen on and off, then bringing up the power menu again and again. I left it overnight to sort itself out. When I woke up, the phone had managed to reboot into safe mode, and then I tried to reboot back to normal. Now, the power button (and volume) is completely non-functional and the phone is stuck in (stock) system recovery.
Is there any other way to get the phone to reboot normally without use of the physical buttons?
I'd like to be able to do a more recent backup before I get the phone replaced. Thanks.

Have you tried pressing or holding the yellow Off button under the microSD/nanoSIM flap?

Bro0z3r said:
Have you tried pressing or holding the yellow Off button under the microSD/nanoSIM flap?
Click to expand...
Click to collapse
Yes. It would reboot to the same recovery screen.
The phone eventually booted normally. I think there was water in the power button, causing it to register button presses on its own and eventually not responding to the button at all. It must have dried over time because the button works fine now.

Then do a backup and do it quickly, 'cause you don't know what it's gonna do next...

Bro0z3r said:
Then do a backup and do it quickly, 'cause you don't know what it's gonna do next...
Click to expand...
Click to collapse
Yup! All backed up and waiting for the replacement in the mail.