Related
Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
systoxity said:
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
Click to expand...
Click to collapse
I've tried it with multiple wires, and when it works it is reliable, but most of the time it's just not showing a USB connection on the phone.
I spent awhile downloading Kies and it's updates and in Mass Storage mode it sees the drives of the phone but doesn't let me use them. I Kies mode it does nothing... This is so confusing...
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
skizzz said:
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
Click to expand...
Click to collapse
I downloaded those afew days ago but I will redownload and reinstall again just incase. I think the fact that the USB notification isn't showing up in the bar on the top of the phone is what's confusing me the most. Previously I would see the USB Icon and something would pop up saying I need to mount the drive. I would mount it and there would be no problem. Now I'm not getting that at all and I've tried Mass Storage, USB Debugging, Kies, and Ask.
I've never had a problem connecting my Captivate to my Windows 7 64 bit computer. I didn't install Kies or any drivers either. Not sure what all the fuss is about. I'm suspecting a lot of PEBCAK errors.
I'm starting to think there are some strange power requirements when connecting the phone to USB. Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
I've seen people on other forums with intermittent issues getting the mass storage connection to work when connected to the front ports on their systems. A lot of times the front ports are connected through a USB hub in the computer case that doesn't deliver full power. If the phone isn't drawing enough power or is shunting power from other devices, this might explain the issues people are having.
Mine is acting up . I used both teh 5.02 drivers from samsung and the one linked here and similar results. In Samsung mode it goes to the Digital Still camera and flakes and on mass storage it shows two new drives..neither of which is writable or readable. This is on a cap with no SD card and XP sp3. I tried different ports but with the same result.
I was fighting with this all day. I installed, uninstalled, reinstalled all the drivers and kies, but, I was trying to connect via media player and nothing was happening. Then I noticed that there was a small message popping up on the Captivate's screen that said something about the device had to be on the idle screen before it would connect and fun the sync software. Tried turning off all running programs and still nothing. Then, I remembered that I had switched to Launcher Pro. I switched back to touch wiz, and lo and behold, it connected right up and allowed me to sync items with media player.
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
hitchb said:
[snip] Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
[snip]
Click to expand...
Click to collapse
Holy crap, I have that EXACT same problem. I thought it was just the fact that my USB Wifi adapter is a piece if crap (which it is).
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
gtg465x said:
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
Click to expand...
Click to collapse
It's the Tenda 311U which is also a cheap piece of crap ($15 at Micro Center.) It doesn't look like they use the same chipset.
I've had the same issue as well. Hooking up the Captivate to the front USB ports disables my USB mouse (on the back). I'm not sure what it could be doing that would lock up the USB bus...
Using Windows 7 netbook
I finally got tired of it deciding and put in the mode to ask me when I connect. the problem i am having is when you just charge it, it does not know that it is just charging and wants to go to ysb mass storage or the other screen. also I use double twist to connect to the phone.
thanks
Jon
The best bet here is to use USB ports on the back of the computer.
Griffon23 said:
Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Click to expand...
Click to collapse
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
joedoe said:
The best bet here is to use USB ports on the back of the computer.
Click to expand...
Click to collapse
Yep, strangely enough using the back ports worked. I'll have to see if a powered USB hub will work and then I guess we can conclude that it's a power issue.
mrbisme33 said:
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
Click to expand...
Click to collapse
I've set it to both Mass Storage and Ask every time and the problem I get is that I only get the USB icon up top sometimes, it's very rare. I've tried this on multiple ports and multiple PCs with the drivers downloaded and sometimes the notification shows up and I can select mount, but most of the time nothing is in my notification bar at all.
I love this phone but I don't understand why it's so frustrating just to connect it to a PC. I've also tried the Kies methods and it sees the phone, but doesn't let me access the files.
cellgeek said:
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
Click to expand...
Click to collapse
This just solved my kies and windows 7-64bit issue. This should be sticked advice or added to the wiki.
USB Setting no PC- Connection
I just got my AT&T captivate and I notice that under application,usb setting I don't have the PC-internet option in there. This is only what I have under USB setting:
Kies(Firmware update)
Media Player
Mass storage
Ask on connection
So, question is, how do I enable the pc-internet option? Any suggestion I really appreciate.
Sam
I've installed the drivers from links within this forum that have to do with rooting. The phone is rooted but unless it is set in USB Debug Windows will not do anything with it. 2 new drives appear in My Computer after connecting the phone..one being the internal sd card and the other being the sd card I put in the phone...but both drives appear to be unusable for some reason and it shows they are both 0 bytes.
Pull down the notification tray. In mass storage mode at least, if you click the row about about USB, it will offer an option to unmount the drives from Android which will then allow the computer to use the drives.
Just makes no sense at all. I just did as you said and put it on as mass storage and the drivers were installed perfectly. What I'm trying to do is put music onto it but can't really do that using Kies without the PC recognizing it....
I also need it to be recognized to do some customizing stuff since I'm now rooted.
Plug it in, make sure you're in mass storage mode, when you plug it in, you'll get a USB icon in the notification bar, pull down the notification bar, click on USB Connected, and then click MOUNT.
Apparently Kies doesn't work in mass storage mode. I did what you said...opened Kies and it recognized the phone but it said to reconnect it cause that mode wasn't supported
iamcombat said:
Apparently Kies doesn't work in mass storage mode. I did what you said...opened Kies and it recognized the phone but it said to reconnect it cause that mode wasn't supported
Click to expand...
Click to collapse
If you want to use Kies, you need all of the following:
1. USB setting must be in Kies mode, not mass storage mode
2. Your phone must be in home screen (and probably has to use Samsung's TouchWiz launcher, not 3rd party launcher).
If both are met, you will see the phone goes into MTP Application mode once connected to the PC.
I found there is really nothing Kies can do that I can't do with WMP. If you need to sync with your desktop Outlook, Kies is probably your only option. Otherwise, I'd use either Media Player mode or Mass Storage mode and use WMP on the PC to sync music and video.
Are you using Windows 7 64-bit?
foxbat121 said:
If you want to use Kies, you need all of the following:
1. USB setting must be in Kies mode, not mass storage mode
2. Your phone must be in home screen (and probably has to use Samsung's TouchWiz launcher, not 3rd party launcher).
If both are met, you will see the phone goes into MTP Application mode once connected to the PC.
I found there is really nothing Kies can do that I can't do with WMP. If you need to sync with your desktop Outlook, Kies is probably your only option. Otherwise, I'd use either Media Player mode or Mass Storage mode and use WMP on the PC to sync music and video.
Click to expand...
Click to collapse
this,
you absolutely have to use touch whiz for kies to see you.
alternativly, you should just load music to ur sd card from "my computer" when in mass storage mode manually.
Lastly, pandora is free and will introduce you to a lot of good music. Give it a whirl.
Have constant issues with getting this phone to work with Windows.
I've got Windows 7 64bit at home. The provided drivers helped. I was able to detect the phone and see it.
2nd time I plugged it in, it would say error occurred. Installed Kies, phone had been freshly restarted, it was detected just fine. An hour later, after testing a few things, tried to hook up using USB and phone would not show up on Kies.
Rebooting PC or rebooting phone causes the phone to pull up.
Same issue with Windows XP 32bit.
I had some problems as well where windows would not detect it or I would b stuck on a usb slower than 2.0..turns out the stock sync cable included with the phone was garbage bought a new one off ebay and windows 7 installed the drivers perfectly and detects my phone with and without usb debugging turned on. It also gives me usb 2.0 speeds
Sent from my SAMSUNG-SGH-I897 using XDA App
Just fyi.. Took me an hour to figure out why Kies wouldn't see my Captivate when I connected usb. It said something like "please close applications and return to idle screen". Hopefully this helps somebody! Uninstall launchers before trying to update!
That's been known for a while. You can also just clear defaults on whatever launcher you are using and switch back to TwLauncher for using Kies Mini.
I just open kies mini and then connect my phone with USB debugging mode turned on and it works no problem. Discovered this because kies mode never is never recognized on the computer, but as soon as I connect with debugging on, it shows up in kies and updates no problem.
I posted this on a forum that I thought it applied to but the one answer I got did not work, I've done searches everywhere and have not seen a solution. There were a couple of similar problems for other phones but these fixes did not work for the infuse, so . . .
I Bought the infuse on day one. Installed Kies 2.0.0.11044_11_3. Phone not recognized, installed drivers, researched and learned the truth about Kies. Phone would not be recognized but at least installing Kies made the phone visible to the PC, so I knew I could root if I so desired, read up about rooting looked over the forums, learned my phone and finally thought I was ready. The phone had other plans.
Decided the other day that I was ready to root. Plugged in the phone but it no longer showed up in my PC running Windows 7 64 bit. Something about the phones compatibility with my system changed. Tried to install a newer version of Kies 2.2.1.11053_99_3 yesterday for the drivers, reinstalled drivers, activated USB debugging, plugged the phone in started up SuperOneClick and . . . still nothing happened. So I deactivated USB debugging and started over. Followed all the directions in the root posts and and SuperOneClick threads . . .
But somehow between day one and today my Windows 7 64 bit system does not know that the phone is plugged into it.
When I plug the phone into USB the phone asks me how I want to interact with the computer, Kies (Firmware Update); Media player: Mass storage. But the computer shows nothing. Device Manager doesn't list the phone, Windows Explorer doesn't show the phone, Devices and Printers window shows everything that's connected but NOT the phone, it's as if I plugged nothing into the computer. These places don't even show unknown device. The phone is charging so I know that it's plugged in, but it doesn't seem to be communicating with the PC. I've re-booted, re-installed, reviewed, rewired and re-alized that I have no clue what happened. (Tried different cables, different USB ports different times of the day)
It worked once upon a time, I tried rolling back restore points and disabling my kaspersky 2011, I've followed all rooting instructions in these threads to no avail.
Thinking about restoring phone to factory settings as a last resort. Got this reply in another thread (sorry about posting multiple threads, but I'm at wit's end.):
Try removing all instances of the Infuse coming in contact with your system using USBDeView. Also, how does it look in Disk Management? (Start button > search for "Computer Management" > Storage > Disk Management) Does the Infuse show up there as removable storage?
My answer: Tried it, didn't work, oh wait, didn't run USBDeView as administrator, re-tried as administrator and uninstalled all instances of Samsung i-997, then tried to plug the phone back in and still nothing.
Also not in Computer Management or Device manager either. Is there a way to uninstall any drivers that I have and then re-install them?
I did a factory reset, plugged the phone in and still nothing. Had to spend two days re-installing apps and re-configuring launchers . . .
I am now ready to hurl my phone out into traffic to see if that will help, but before I do I'm hoping someone here may have the answer I need.
. . . please . . .
If you are trying to root super one click will work. It worked on my infuse. First see if you can connect using mass storage. If you can access the files on your phone you are good. On win 7 64 bit it should just pop up to view the files. After that unmount and unplug the cable. Enable USB debugging and reconnect. Run super one click and it should work. Not every time does super one click work on the first run. I believe I had to unplug and reconnect a second time for it to work. But I did use super one click to root my phone. I was also using the drivers for the captivate at the time. If you need more help let me know.
Sent from my SAMSUNG-SGH-I997 using XDA App
FYI, drivers are NOT needed for USB mass storage, just to be clear.
Thanks for the reply, but that didn't work. I tried it exactly as you stated but it didn't "pop up" I ran SOC anyway and it got hung up "Waiting for device..." And a dos prompt window opened and just hung there.
SuperOneClick v1.9.5.0
Checking drivers...
Killing ADB Server...
OK
Starting ADB Server...
* daemon not running. starting it now on port 5037 *
* daemon started successfully *
OK
Waiting for device...
When I closed the Dos Prompt window it asked me if I was running OS 2.0 or higher. Wether I click yes or no I get this message:
OK
Getting OS Version...
Pushing psneuter...
error: device not found
FAILED
Thanks for the try, but still At wit's end . . .
it mattters
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
socialal said:
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
Click to expand...
Click to collapse
You just contradicted yourself there. The phone's SD cards appearing as external drives IS mass storage mode. Mass storage mode does not require drivers.
Appearing as an MP3 player uses the MTP protocol, which is NOT Mass Storage mode, which is why it does require drivers.
ADB also requires drivers.
http://www.samsung.com/us/support/downloads/SGH-I997ZKAATT
Thanks, but same problem. After installing these drivers, the phone just doesn't show when plugged in. The next thing is to find a Samsung store (or AT&T store) and see if there's something wrong with the phone's usb port.
Definitely one advantage of picking your phone up at a store... if possible.
My CSR played with the phone on the computer for 10 min., said he was transferring sim contacts.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
i am having same problems
for the past year i have had a captivate and i have flashed it probably with every rom made by every developer here. i have flashed kernals modems you name it i have done it the phone was incredible i never had one problem till i got the infuse when i first got the phone i rooted it and had a lot of problems but after 5 or 6 hrs i finally was successful. i then could not get the phone to connect to my win 7 pc i then took out the mem card and put my roms on that then transfer them to my phone flash ect but to this day i can not get the pc to transfer files through usb. when i hook the phone up the drives show up but are faint then i connect usb on phone the drives become bold but when i try to transfer files or open drive in explorer the computer lags and the green bar slowly goes across the bar get to the almost end and locks up. my main concern is that there might be something wrong with the phone. at this point i cant even odin it back to factory. from what i have read it is more of a common problem than just one or two people. please help?
ps just flashed maxq-kk2-b10 and it rocks !!
Yeah I have all of the same problems. It must be this phone just has crap drivers.
Sometimes I get the PC to recognize the phone once. Then if I disconnect the phone for some reason then reconnect it is no longer recognized. I need to reboot the computer to get it to be recognized.
I have just come to the conclusion that Samsung's PC drivers are total rubbish for this phone.
Hi!
I have the same problem. I tried connect my infuse to 5 differend PC, with different cables, different OS, but still NOTHING. PC just didn`t know that phone is connected. As a result I can`t reflash it with ODIN or CWM, because for install CWM I need make root first, but Superoneclick didn`t see the phone also.
There is some way to make root on this phone WITHOUT connection to PC ?
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
mg2195 said:
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
Click to expand...
Click to collapse
This is 100% not data cable problem. not driver problem and not PC problem.
I am sure, because I have 2 Infuse and one of them work fine with the same stuff. This is something wrong with the phone hardware or software.
How can I root INFUSE without PC? There is some *.apk or scripts ?
Brand New Unlocked S8+... Tried to connect it to my PC to use a previous copy of smart switch backup but it never connects.. Windows Explorer never displays a mounted drive either. Smart Switch Eventually comes back with Failed to connect to the device.
The Phone displays the "Attention The connected device is unable to access data pm this device. Reconnect the USB cable and try again...."
Phone is on Transfer Media files (MTP)
USB Debugging is one.
Device Manager says "Samsung Android Phone - SAMSUNG Android ADB Interface" two times - No red or yellow exclamations.
I've removed the software in device manager and restarted both the phone and the laptop multiple times.
I updated Smart Switch and did More\Reinstall Device Driver.
Does anyone else have any workarounds for this? I found one article (https://www.recovery-android.com/connect-samsung-to-computer.html) but still no success.
I actually have the exact same issue on windows 10. Anyone figured out a solution?
Doesn't seem like there is much help here on the 2 Samsung formums I posted on....
I know its not my windows profile as I have tried 3 different profiles as well as safe mode.
Tried 2 different sets of Samsung USB drivers and no improvement.
Like I said I had no issues on a windows XP machine or a windows 10. I didn't even need to install the USB drivers/Smartswitch on either of those machines.
We can't be the only 2 people!
Kalveitt said:
I actually have the exact same issue on windows 10. Anyone figured out a solution?
Click to expand...
Click to collapse
Firstly, i cannot give you direct answers.
Just my thoughts.
i have a S8+. No root stock as is.
I have Lenovo laptop Win 10.
From day one, out of box, i connected
S8+ and it connected. I can do whatever
i want. Transfer data, photos videos.
ADB etc
So it should work...?
However i do realize there are quite a few things to consider......
Samsung drivers on laptop and a few other
issues..... eg
For one,
have you enabled
in Phone /Settings /Developers Option /Usb debugging.?
Normally first time when you connect
With pc /laptop you should get
a small pop-up message(on device) to allow
phone to connect.?
(that's my experience, over years)
Good luck
Yes, USB Debugging is on and connection is set to MTP.
Windows recognizes "USB Android" but dosnt install the driver successfully.
It will appear as a modem in Device manager but nothing is mountable.
I have 2 desktop pcs with win 10. One with samsung software Kies 3 and smart switch installed and the other no samsung software. Both find the device Galaxy S8+, in device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. You have an adb driver I think because you have usb debugging on, i would turn usb debugging off. The pc should find a device connected to the usb and download a driver, once done the device is recognised as galaxy S8+ in my case but will not communicate with the pc until the phone has given permission. On the phone will be a message asking you to allow the connection. Hope this helps ??
psuhbggrad said:
Yes, USB Debugging is on and connection is set to MTP.
Windows recognizes "USB Android" but dosnt install the driver successfully.
It will appear as a modem in Device manager but nothing is mountable.
Click to expand...
Click to collapse
Firstly i do understand that you
must be quite annoyed trying to figure
out issues. (I would) Thankfully i don't.
Bottom line is that it should work..!
My experience confirms, that S8+/laptop Win 10 works.... 100%when connected
However a few suggestions.
If you feel you checked all checkbox.?
However you never said anything
about popup notice ? granting premission
for device to connect.?
So device /laptop /pc is not "seeing" each other?
All Samsung devices I have used, first time connection gives me this popup a notice
Can't remember exact wording.
Something... eg
Device id 5786446.......
Have or does your other Samsung devices
connect etc.?
Have you tried connecting to a friend pc laptop.
An option is to go to a Samsung Care Center
and as them to test and connect.
My experience (in past) is that they should
assist you.
If it connects to friend pc or Service provider /Samsung Care Centre.
Then surely it has to be your pc/laptop?
So I turned off usb debugging and revoked the permissions on the phone, connected it to my PC.
Samsung Android (with a Yellow Exclamation) was already present in Device Manager under "other devices" so I uninstalled that.... and rescanned. My laptop attempted to reinstall but it generated a Driver Installation Failed message on "SAMSUNG_Android" - no driver found.
Device Manager once again shows the Yellow Exclamation Point
I would go on to Samsung support look up the phone and download the usb driver and install from the download. Good luck
I've downloaded the drivers from Samsung 2x.
psuhbggrad said:
So I turned off usb debugging and revoked the permissions on the phone, connected it to my PC.
Samsung Android (with a Yellow Exclamation) was already present in Device Manager under "other devices" so I uninstalled that.... and rescanned. My laptop attempted to reinstall but it generated a Driver Installation Failed message on "SAMSUNG_Android" - no driver found.
Device Manager once again shows the Yellow Exclamation Point
Click to expand...
Click to collapse
I can vaguely remember that i had this same
issues with my Note 5 and Win 10.
This was many months/year or two, ago.
I also had yellow exclamation etc.
Further in Device manager( laptop) kept installing wrong Samsung drivers.!
I uninstalled drivers/installed and battle for a few months like this Then one day Windows
did an update and in update i noticed
Samsung drivers included etc. (must have been correct)
Ever since that update i had no issues again.
Bottom line... some drivers issue?
Not S8 +?
Good luck
psuhbggrad said:
Brand New Unlocked S8+... Tried to connect it to my PC to use a previous copy of smart switch backup but it never connects.. Windows Explorer never displays a mounted drive either. Smart Switch Eventually comes back with Failed to connect to the device.
The Phone displays the "Attention The connected device is unable to access data pm this device. Reconnect the USB cable and try again...."
Phone is on Transfer Media files (MTP)
USB Debugging is one.
Device Manager says "Samsung Android Phone - SAMSUNG Android ADB Interface" two times - No red or yellow exclamations.
I've removed the software in device manager and restarted both the phone and the laptop multiple times.
I updated Smart Switch and did More\Reinstall Device Driver.
Does anyone else have any workarounds for this? I found one article (https://www.recovery-android.com/connect-samsung-to-computer.html) but still no success.
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In the past I had this problem I downloaded USBDeview to my PC and deleted all of the old Samsung drivers, after rebooting the PC the phone was able to connect with the PC.
Tried USBDeview and removing the Samsung drivers but no difference
Still unable to connect.
I'm having this problem as well. I'm still trying to work it out, but when I remove and re-add the device through Device Manager I get this error: "An existing device was found that is a duplicate of the device being manually installed" and the device DOES connect as a camera, just not for full file transfer.
I had the same problem and tried many of the fixes, including different USB cables and different computers and different phones. I finally figured out that the case I had on the S8+ was the problem (at least for me). I took it off and everything works.
Hi, i have a pc with windows 10 . In device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. i think you should meet best mobile shop.
jimmygarison said:
Hi, i have a pc with windows 10 . In device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. i think you should meet best mobile shop.
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I have Windows on Lenovo Laptop with latest Windows updates installed. Yesterday, I downloaded Samsung Smart Switch unlocked the phone and connected it to the laptop. Smart Switch found it immediately and I did a backup. I did not need to check Device Manager. It must be a drivers problem as mentioned above.
Note 8, getting "Attention The connected device is unable to access data pm this device."
And I am only able to see some files, Sammy is a crazy fool, this is basic stuff
installed the windows fall update a week ago now connect my phone to my laptop and nothing is recognised, no phone memory and no memory card just a empty space when i click the icon where my phone should be, i've had samsung drivers installed and they have worked fine so far till today, any ideas where to find the latest drivers? and what else i can do to get access to my phone on my laptop?
solution that worked for me
On my windows 10 PC, I opened device manager (open up start and just type 'device manager') and under portable devices there was a usb device called MTP USB device or something like that (I forget the exact name) with a small triange and an exclamation mark next to it. I clicked on that and then clicked "update drivers." When the prompt comes up I chose the automatically look for drivers option. This fixed the issue and now my Galaxy s8 is recognized (it no longer says MTP USB device or whatever it was). Hopefully this works for others as well. You can also probably download the usb drivers for the phone from samsung.