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Got my G2X replacement...

Got it in the mail today - T-Mo CS has been great so far - overnighted me a new one.
I just finished setting it up which took only 1 hour (thank you fast WiFi and Google restore).
Some things I've noticed so far.
- This one has a HUGE backlight bleed in the bottom right corner. It's really gross. The other corners and edges are fine although there is some I don't care. My original G2X seems had no blacklight bleed at all compared to this. Huge bummer with this..since if I want to keep the replacement I have to sacrifice screen quality.
- The power button is stiffer and nicer to click than my original G2X which was a bit squishy...silly but noticed it right away
- I used the Google restore so it reinstalled the same 72 apps I had installed on my original G2X at boot up. During this time the replacement G2X didn't heat up at all while I remembered my original G2X heated up considerably during the install. Not sure why this is.
- The screen feels more responsive than the original G2X. Feel this using keyboard, sliding lock screen and general use.
- Battery life (probably an anomaly) seems better on this phone doing similar tasks. Will need to test for longer period to be sure.
I'm going to now use the replacement as my phone for the next 72 hours (need to use on workdays too) and I'll report back on whether I still have any reboots or freezes that I had on my original G2X.
I'm half hoping I do and don't. If I don't, there's a chance it's a hardware issue and I have to decide to keep the new one with a worse screen. If I do, then it's software and will be fixed on my old one so I can go back to it.
We shall see...

mobilehavoc said:
I used the Google restore so it reinstalled the same 72 apps I had installed on my original G2X at boot up.
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Could you explain that process in detail? When I switched from my Nexus One to the G2x, Market listed my paid apps as "purchased," but it didn't install any apps at all, neither free nor purchased. I'd like to try the factory-reset approach people have mentioned as improving their battery performance, but I really don't want to have to search for and manually install the 70-80 apps I have on my phone currently.

wmm said:
Could you explain that process in detail? When I switched from my Nexus One to the G2x, Market listed my paid apps as "purchased," but it didn't install any apps at all, neither free nor purchased. I'd like to try the factory-reset approach people have mentioned as improving their battery performance, but I really don't want to have to search for and manually install the 70-80 apps I have on my phone currently.
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Click to collapse
Sure! Make sure in Settings-> Location & Privacy -> Backup my data/restore my data are both checked and it's tied to your primary GMaila ccount. I don't know how frequently it backs up and there's manual way to do a backup.
However, what will happen is when you factory reset and login with this GMail account it will not only restore contacts, calendar, email,etc. but all the apps you had installed (purchased and free) at the last backup. It will do this all in the background so you can use your phone for other stuff. The only indication is the SYNC icon in the notification bar. Once done it will show a notification that says "XX applications successfully restored" and you're done.
You can then go into Market and put on other ones that may have been missed, etc.
It will also restore your WiFi AP passwords and settings including other settings, It's pretty cool

mobilehavoc said:
- This one has a HUGE backlight bleed in the bottom right corner. It's really gross. The other corners and edges are fine although there is some I don't care. My original G2X seems had no blacklight bleed at all compared to this. Huge bummer with this..since if I want to keep the replacement I have to sacrifice screen quality.
We shall see...
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Click to collapse
this is the exact reason i'm undecided about sending mine back. mine is slight in the top right corner. i can only see it if i hide the status bar with adw. i'm just worried that i'm going to get one that's worse. or get someones refurbished bleeding to death device. have no idea what i'm going to do. just over a week to get my cash back. or live with it. or play the mail game with tmo, sending devices back and forth till i get one to my liking. i just unrooted and restored stock recovery incase i send it back. knowing me, cyan will release tonight and i'll install it and keep it. lol. my head is spinning from trying to decide. 500 bucks for an inferior screen? my g1 had no bleeding. after just saying that, i think i'm gonna play the mail game with tmo. it's friggin 2011. i demand better for my hard earned money. plus, if we all just accept it, it gives the manufacturers no reason to improve upon things. if enough people say no, they'll get the hint.

What you describe is what I expected to happen, but it didn't. It occurs to me that this probably didn't happen for me in the switch from the Nexus One to the G2x because the N1 was running Gingerbread and the G2x is still on Froyo.
Anyhow, I'm glad to know that it does work at least in some circumstances, and I've had those settings since I first configured the device, so maybe I'll be brave and try the factory reset. Thanks for taking the time to answer.

crazythunder said:
this is the exact reason i'm undecided about sending mine back. mine is slight in the top right corner. i can only see it if i hide the status bar with adw. i'm just worried that i'm going to get one that's worse. or get someones refurbished bleeding to death device. have no idea what i'm going to do. just over a week to get my cash back. or live with it. or play the mail game with tmo, sending devices back and forth till i get one to my liking. i just unrooted and restored stock recovery incase i send it back. knowing me, cyan will release tonight and i'll install it and keep it. lol. my head is spinning from trying to decide. 500 bucks for an inferior screen? my g1 had no bleeding. after just saying that, i think i'm gonna play the mail game with tmo. it's friggin 2011. i demand better for my hard earned money. plus, if we all just accept it, it gives the manufacturers no reason to improve upon things. if enough people say no, they'll get the hint.
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I'm torn too. If this phone doesn't reboot or have any issues at all then I'll probably keep it even though the blacklight bleeds in one corner. This appears to be the current quality of most panels as nearly every ipad2 it seems has horrible blacklight bleed (including my wife's). I can live with a lower quality screen in exchange for a better overall and more stable device.

I bought my first g2x in store on the 20th and had over 20 freezes/reboots in the first 24 hours. Replaced it and now running over 24 hours with no reboots and three full charge cycles without a single hitch. I highly suggest getting a replacement if you have the reboot issue.
Sent from my LG-P999 using XDA App

Well that's the end of that. My replacement rebooted in the middle of the night while charging which my current phone has never done. So I'm back to my original G2X and I'm keeping it. Its obvious this is some type of software issue and not hardware. My original is perfect hardware wise with no bleeding at all.
I guess now I just wait until either LG patches the phone or CM7
Sent from my LG-P999 using XDA App

Third Phone - Not the Charm!

Just got my third G2x from T-Mobile. I'm running LauncherPro. I must have done something wrong because I backed up to SD card but after installing new phone it gave me an error reading SD card. I had to reset everything!
Anyway, I got a 2nd replacement (this is number 3 phone) because the 2nd one continued to have the random reboot issues.
This one is different from the other two. The icons in the top bar are smaller and the GPS signal button is different. Could this be an upgraded software?
It states Android 2.3.3, kernel version 2.6.32.9 and Software version LG-P999-V21e
Trouble is, this phone is way worse than either of the first two! I think only 1 reboot so far (1 day) but 3 times now after the phone sleeps I have to remove battery to turn it back on! And it will not allow me to mount the phone as a USB. Sometimes the message appears to turn on USB but it will not work. Touching the screen does nothing. Then the screens start to rapidly change.
Looking like number 4!

What other programs have you installed? These types of issues are almost always apps and not the OS or the hardware. The fact you are having similar problems with three phones seems to indicate that even more. Stop blaming the device and figure out what you are doing to it to screw it up.

Try installing the GB drivers to your computer via LG. That's what I had to do to get my phone to mount.
Powered by a G2x

jboxer said:
What other programs have you installed? These types of issues are almost always apps and not the OS or the hardware. The fact you are having similar problems with three phones seems to indicate that even more. Stop blaming the device and figure out what you are doing to it to screw it up.
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Click to collapse
I agree. "I went through 8 G2x's and all of them did the same thing after I restored my backup..."
Also, get off the stock firmware as it is absolutely unstable (Sleep of Death (SOD) and resets). I've been running MIUI since mid-August and haven't had 1 reset or SoD. Most CM7 nightly builds are good but a few will cause issues. Look at the stable version of CM7 or Weapon.

player911 said:
I agree. "I went through 8 G2x's and all of them did the same thing after I restored my backup..."
Also, get off the stock firmware as it is absolutely unstable (Sleep of Death (SOD) and resets). I've been running MIUI since mid-August and haven't had 1 reset or SoD. Most CM7 nightly builds are good but a few will cause issues. Look at the stable version of CM7 or Weapon.
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Click to collapse
The stock Gingerbread firmware is absolutely rock solid. I have been running it since it was released and have had zero problems. The only change to the system is that I rooted it. If I install an app that gives me the slightest trouble I uninstall it immediately. There is nothing wrong with the GB rom as LG delivered it. The Froyo rom did have problems, but the GB rom is very good. Many of the custom roms are based on it and just have hacks and tweaks. Very few are compiled from source like CM is.

Update to Phone
First, let me say that T-Mobile Customer Service is great! Every time I call or visit the store they are friendly and try their best to help me.
I called T-Mobile and explained the issues on this phone, as one person wrote above the "SOD". She walked me through a bunch of steps, and I'm fine with that, I understand she has to be sure i have done all the typical troubleshooting. She confirmed that the new one had GB.
She is sending phone number 4 out today. Meanwhile she said go by the store to have them check the battery, just in case. I did that, it was kind of funny. Gal says, no need to test it, I'll just grab a new one. She comes back and inserts new battery, "There ya go, brand new battery". Ah, Miss, I say, it won't turn on now. "No, that can't be, its a new battery". She finally went and got me yet another new battery!
Hopefully this 4th phone will do the trick.
As for the apps, maybe I do need to uninstall some, but it seems like what I have are all mainstream apps:
Launcherpro
Beautiful Widgets
Touchdown Pro
Pure Calendar
Juice Defender
Batter Monitor Widget (free edition)
All of the above are paid apps too, not free versions (except Battery Monitor).
Any thoughts, known issues on these?
Thanks!

All those are pretty common apps, none of which I've had trouble with. Juice defender has been a cause of connectivity, etc issues for some people, but works fine on all my devices.
If I were you I would ***** until they replaced it with a Sensation, Amaze, SGS2, etc. I've seen so many people with 3,4,5,6 replacements on this board....why? As much as I like the form factor, the G2x is not worth 4 replacements. NO product is worth 4 replacements. Needing to have a product replaced is one thing, having to replace the replacement, or more, is ridiculous. Fool me once....
At what point do you say, "wow screw this POS." 4 replacements is a company jacking you around. I got lucky with a mostly mint G2x on launch day. Had it had issues I would have replaced it, beyond that..... the G2x is a nice phone, but there is absolutely zilch nada NOTHING special enough about it to deserve 4 replacements.
I don't mean to sound like a douche or harsh or anything. I just don't get why this is a recurring theme on this board. Would you do this with a pair of jeans, or with a TV, or with tires? No. The product sucked the first time, why repeat the experience?

I hear ya Adamhart. On the phone with CS today I asked this very question. She said I was not eligible for a different pone ... yet. She indicated that x number of returns within 90 days usually trips the option. First sign of trouble on number 4 and I will be calling. When the phone is working I like it, but I'd happily trade it for something else.
Thanks for the note on Juice Defender, I noticed on another thread some issues so for the moment I have it turned off.

Fouth Phone Arrived
So number 4 arrived next day. I set it up. Such a pain to have to reinstall everything. So far all is good. The battery life is not improved but one day later with no reboots and it starts up without a problem (no sleep of death!).
So far so good.....

I' ve been using an extended battery for a few months now and its been great. No reboots or SOD issues.
Couple of weeks ago I insert the stock battery. Within the hour I have 1 freeze up and 3 SOD! That stock battery is defective. Its been the cause of 80% of my problems with this device.

4th phone has same problems. Already posted a rant! I'm going to try rooting!

You know I never had a problem with my g2x and I see all these people going thru 3-6 phones THANK GOD I'm not on that statics.
Sent from my LG-P999 using xda premium

And I see mostly the ones who have problems don't usually nvflash cwm and install a custom rom.
Sent from my LG-P999 using xda premium

I broke my last one (slammed it on concrete) so got a replacement through Asurion, they sent me a refurb (as they tend to do).
thing worked well for the first day, albeit a bit weak on battery, then started having charge issues and general mis-reporting on the battery (it'd say 100% when it meant 20%, around 5 hours after being unplugged it would drop very steeply (~75%) to catch up)
I noticed on the 1809#*999# menu that the Factory Version was registering as Unknown. After a few more days of it being a pain in the ass I went ahead and did a Factory Reset. After which the Factory Version reported the correct numbers.
Works almost flawlessly now, I'm getting a good 30 hours of battery life out of the thing (mostly texting + standby). I'm currently using the default launcher with Go Contacts and Go SMS (It sucks Go Contacts can't clear missed calls properly on 2.3.3 but it's a minor complaint), Facebook, Battery Monitor Widget (3c), and a few other small apps.
Also, I noticed on my first phone that JuiceDefender seemed to cause Sleep of Death issues. At least thats what the process of elimination had me believe (and this was back on Froyo). IMO - just leave everything alone with regards to task killers and battery enhancers, GB actually does a very good job of battery management on its own.

I continued to have trouble with number 4. Called T-Mo. Long story short they said "nothing we can do until LG comes out with new software update".
Phone is just not useable the way it is (mine that is) so I finally followed the advice of so many on this board and I rooted the phone and installed CM7.
I was a little freaked out a first because CM7 looks so different. Now I am comfortable with it. I have loaded up all the apps and configurations again. So far it is good. A couple of times the phone shut down but that may be more to all the changes I have been doing. One the whole it is far more stable than stock. Battery life is a tad improved too, but still not great.

My mom is about to embark on her third try. She doesn't download apps at all. Phone won't hold call for more than a minute.

[Q] Random shutdowns!

Within around the last two weeks, my Inspire 4g has been randomly shutting itself off. Not rebooting, just plain and simple off just like i had done a battery pull. I have flashed a few ROM's, but the all seem to have no effect. It seems to do it very excessively whilst Im at my house where I dont have very good reception (Have to out it in a window to text or call) almost rendering it useless, but only occasionally while Im out and about with good signal. I'm not sure if this is due to an undervolted kernel that has happened to be on every ROM ive tried, or if its a radio issue. I would really appreciate any thoughts! Im currently running Virtuous Unity, and my radio is 12.39.60.19U_26.06.04.06_M

You definitely need to update your radio. Try using 26.10.04.03. This is the gingerbread radio made for our phones. I think vu has the ril for 26.13.04.19, but either will work. Also make sure there is no overclock set as some phones can't hang. The undervolting could cause issues but not likely. You would see a lot more people with the same issue and you don't.

Well I succesfully installed the radio you suggested, but it was to no avail. It is still having the same exact problem. It only rebooted twice today while I was in school and had strong signal. But now that Im home, its going mad again. Ive noticed that if its left plugged in it wont tend to shutoff nearly as much, like when i have signal. Im pretty puzzled, and dont want to have to purchase a new phone. Im thinking of reverting back to the stock unrooted ROM and seeing if I still experience any issues.

Maybe your battery is failing and not delivering the right voltage. It would make sense that when the phone is on battery and has to do a full work load that it just crashes. PCs do the same thing when their power supply is going bad. Either that or the board. You could unroot and then reroot wiping your sd card too just to rule out software.

I just unrooted and am now back to stock GB ROM, and im still getting reboots. I installed about 20 mins ago, and have had 3 shutoffs. It looks like I may be ordering a new battery soon and if all else fails, looks like ill get to have some target practice! lol I just cant figure why it isnt doing it so bad when I have a good signal. I spent a weekend with a friend, had service the whole time, and didnt experience a single shutoff! It has just gotten so terrible within the last few days, i cant even use my phone at my house anymore!

I also just noticed that when i try to take a picture or video, it crashes. It may be the battery, since the camera uses a lot of battery. Hopefully that's my issue!

I have usually found random shutdowns or restarts to be due to a memory leak or a bad battery. I haven't seen anyone posting about a memory leak. I would bet it is the battery.
Sent from my HTC Inspire 4G using Tapatalk

Well Im about to go see if my local att store has a battery for it in stock. If they do, Ill see how it works and report back!

Mine was shutting off in my pocket at work. At the same time my sim card was going bad and would also randomly show the "restart phone or shutdown" msg. Finally replaced the sim and it stopped both problems so far.
Sent from my HTC Inspire 4G using Tapatalk

I think my phone has done that once before, but only like twice at the most. If the battery isnt the problem, ill try the sim. Ill have my brother put his sim in my phone and see if he gets the same results before i order a battery since my local att store doesnt carry any batteries and Id like a solution asap.

Well it turns out it was my battery after all! Really glad it wasnt anything major! I popped my buddy's battery in my phone, and shes running like a dream!

Thank you for your posts. I have been having a similar problem and I thought it was something I had done. I will get an upgraded battery and try that. This was very helpful for me.
Tom

I thought for sure it was going to be something that would require a new phone! Im waiting on my new battery in the mail. It should arrive tomorrow, and ill be back in business!

[Q] Atrix 2 Heat Issues

I have had my Atrix 2 8 days past the 30 day mark. And recently the phone has started getting really hot. Not when I am using but when it is just sitting.
I have checked to see what app or process could be running and causing it. And I have found nothing. This is what I have checked so far
Wifi is off
Bluetooth is off
GPS is off
Here are the only things using my power
Cell Standby 33%
Phone Idle 31%
Voice Calls 9%
Motorola Services 4%
Display 4%
And it gets smaller from there. I can set the phone down and walk away and come back to pick it up and it is smokin hot with 40% of the battery drained.
I sent an email to Motorola support on New Years. I have not heard back from them. I also contacted ATT and they want to give me a refurbished phone. Which I have refused due to last phone I did with them. I got a scratched up dented phone in trade for my flawless phone. I told them my phone has been used for 38 days and is flawless I want the same back.
I liked the phone at first but I am about at my wits end. Any ideas what can be causing this?

My phone gets really hot when I leave the camera app running.
Droid incredible 2 running cyanogenmod 7 nightly 134

I just went into my task manager and the only things that are using my cpu are the Android System at 25% and Home Screen at 1%. And my battery just dropped from 15% to 5% in 20 mins sitting with the screen off.

Download an app called watchdog and see if you can trace down a rogue app maybe. Also setcpu gives you an option to see the battery temp. Would be interesting to see what the temp is when you're saying its hot. Mine generally stays around 32° with general usage.

I am trying your suggestion and running into the second issue I having. No data. I just opened the market and it says server error. Tried 4 times. And the little 4g symbol is white not blue and I have 3 bars of signal.
I love android and I love the look and feel of this phone. But this thing is seriously p*****g me off.

EizenHower said:
I am trying your suggestion and running into the second issue I having. No data. I just opened the market and it says server error. Tried 4 times. And the little 4g symbol is white not blue and I have 3 bars of signal.
I love android and I love the look and feel of this phone. But this thing is seriously p*****g me off.
Click to expand...
Click to collapse
I run into that issue at work sometimes myself and usually its due to spotty coverage. I have a airplane mode toggle just for it. Toggle on and off and usually jumps right up to 4G in blue

Update: Motorola never responded to my email. AT& T never called me back. So I called them yesterday and asked them why they didn't return my call like they said and chewed them out.
I tried the watchdog application and it never alerted of any rogue apps yet the phone remained hot.
So the end result was ATT sold me a Samsung Galaxy S2 SKYROCKET for 149.00 (199 was normal price but I got 50 credit for what I paid for atrix) and a 160 credit on my bill. They put a supervisor on the line who apologized repeatedly for them not returning my call.
The crazy thing is they don't want the atrix back? I asked them what about the atrix they said try to return it at the store I bought it at if I want.. Overall I am more than happy with Att's response after they dropped the ball. But I will never buy another Motorola product again. They have yet to get back to me. They sent me an email over a week ago saying they will be contacting me in 24hours and and a week later nothing.
Sent from my MB865 using XDA App

Never had my A2 gets too hot. BTW you had a problem with ATT not moto for not exchanging your phone. If it gets too hot and your battery is draining too fast it might just be a simple battery exchange. Moto will never listen to peoples request or demand ^_^v but there are great devs here cooking up some fix for our A2's existing bugs. I think i will never get to see your problem though because my GPS, 4g/data, bloatwares, are always off and have droidwall that gives me some control on what goes out of my phone. You might want to call ATT and have them check if your phone is set to 4G because mine wasn't before and they had to configure their end for it to work properly.

Before you went ahead and exchanged it, you probably should have flashed the stock fxz and factory restored, and then reinstalled your apps one by one to ensure that there isn't a rogue app hiding somewhere on your phone.
But at least you're happy with the end result. Too bad you don't still have the A2, it's a great phone. I've never had that problem with it (but I did a couple times with my A4G).

I just got an email back from Motorola today. Also, I did factory a reset and the problems persist. I do still have the phone. I may do refurb exchange and give it to my wife. She doesn't care about it like I do. She will have it torn up in 2 weeks from throwing it in her purse and letting my kids play with it.

I would bet on it being the issue I experienced with cpu not scaling. Let me tell you that was a witch Hunt.
Sent from my MB865 using xda premium

unsivil_audio said:
I would bet on it being the issue I experienced with cpu not scaling. Let me tell you that was a witch Hunt.
Sent from my MB865 using xda premium
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How did you fix the issue? My phone is doing it now. I'm getting very frustrated, I really like the phone and I don't want to get rid of it. They have replaced my battery and my phone once over the issue, and here it goes again! Any help would greatly be appreciated.

Same issue here. Phone will be in stand-by mode, battery starts to get very hot to the touch, and it automatically reboots.
FYI: To the OP and anyone else; Your phone is under warranty for 1 year. You can go to the motorola website and look up whether or not you're still in warranty.

This could all be caused by a number of things, including but not limited to: SIM card may need to be swapped for a new one, the sdacrd may be of a class that's unstable to run or has corrupted data/app data, clearing Dalvik and/or cache partition(s) may not hurt to try, if the signal coverage isn't consistent and the phone has to search for signal to connect with this will eat your battery alive and cause some excessive heat as well, the battery may be going ka-put, battery stats could be wiped, may need to try a factory reset, or it could be a hardware issue altogether. Motorola isn't manufacturing "new" Atrix 2 phones any longer, so even if you have a warranty and go for an exchange through Moto, you're most likely going to end up with a refurb phone. Moto seems notorious for manufacturing devices that do run hot, and I suppose it could also be attributed to how much the user is "using" the phone. Clock speeds also, the higher they are, will run the phone hotter, and if pushed too high or at an unstable clock speed, the device most certainly WILL randomly reboot. Sorry there isn't a more 'definitive' answer that I'm able to come up with, but trying anything and everything at this point might not bode poorly in your favor...

Phone is painfully slow, trying to troubleshoot

So I've had a T-Mo S7 for about a year and a half now. It's incredibly slow/unresponsive and I've spent a really long time troubleshooting.
I've done full factory resets, and direct ODIN OS installs with data wipes. Whenever I do this, the phone starts out, with all current apps installed, extremely fast/responsive. I have a somewhat limited app library, and I haven't added anything since the phone slowed down noticeably.
About two months ago, the Samsung Device Maintenance app, which until then only reported battery draining, said "Some apps or processes are overloading the system (CPU)" and the app it reported was something like com.android/google.searchbar" which I assume is the google search bar widget. I thought, "awesome, the device app is actually doing something." I told it to kill the app and my phone sprung to life. My phone was super fast for a long time, but is now back to being super slow again. I searched "Apps" in device settings and can't find any apps/processes that sound anything like search bar. Also, how is there not a system resource monitor in system settings!? Clearly, an app is hogging resources, because I've experienced periods of responsiveness. Is there no direct way to figure this out without doing the safe mode process of elimination?
Can someone help shed some light or suggest further troubleshooting steps? Thanks in advance.

I got mine on black friday 2 years ago and I've been having the same issue. Of course my battery doesn't last very long being it's over 2 years old. I'm guessing it may have some.thing to do with the battery voltage being so weak after so long. I'm due for an upgrade obviously but I'd be fine using my S7 for another year if a battery replacement did the trick. I believe I was told in chat that I could go into the store and they'd only charge me $5 but I assume they'd have to send the phone out unless they just swap it out for a refurbished one. I've had no other problems with mine at all so not really the route I want to take.
Anyone else familiar with this process? Has anyone else had their battery replaced or phone swapped and notice if the fresher battery helps or is it just a symptom of it "can't" handle the newer OS properly? Any feedback would be appreciated. Hopefully it helps us both out. Didn't mean to hijack the thread!

tony yayo said:
I got mine on black friday 2 years ago and I've been having the same issue. Of course my battery doesn't last very long being it's over 2 years old. I'm guessing it may have some.thing to do with the battery voltage being so weak after so long. I'm due for an upgrade obviously but I'd be fine using my S7 for another year if a battery replacement did the trick. I believe I was told in chat that I could go into the store and they'd only charge me $5 but I assume they'd have to send the phone out unless they just swap it out for a refurbished one. I've had no other problems with mine at all so not really the route I want to take.
Anyone else familiar with this process? Has anyone else had their battery replaced or phone swapped and notice if the fresher battery helps or is it just a symptom of it "can't" handle the newer OS properly? Any feedback would be appreciated. Hopefully it helps us both out. Didn't mean to hijack the thread!
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Click to collapse
So I promise it's not the battery because I had it factory replaced by Samsung. To answer your question, yeah you have to send it in. With the waterproofing they have to do it at a repair center. However, for me it was 100% worth it. I think I was without the phone for about 10 days. But having a brand new battery life was incredible.
Also, as I was working with the phone slow for a while, it immediately and dramatically became quick after device maintenance killed that process. But a few months later, I'm back to suuuuper slow.

The S7 is getting old. Old things slow down. It's planned obsolescence. I've gotten to the point of turning notifications off for all apps and only using badge numbers to tell me when to check something. I also use do not disturb a lot when gaming instead of game tools because game tools is another app but do not disturb is more of an internal process. As soon as my taxes come back I'm probably going to get a S8+