Touch Pro 2 poor bluetooth and wifi reception - General Questions and Answers

Hello
I have a German T-Mobile branded Touch Pro 2 which has been flashed to the WWE rom (1.86.401.0 build 67102), radio 4.49.25.17, protocol 61.44tc.25.32U.
I seem to be suffering from lousy bluetooth and wifi reception and was wondering if anyone else has had any problems,
For the bluetooth, it will struggle to work with a headset that is more than 3-5 feet away. For the wifi, it will struggle if it is more than 4-5m from the access point (with line of sight).
This is really really poor and I'm wondering if my unit is defective or whether they are all like this?
If it's a problem just with my one, does anyone know what the problem could be? I've seen a disassembly guide, which shows that the antenna module is at the top of the device and is relatively easily removed/replaced. Could it be a bad connection to the wifi/bluetooth antenna? The GSM/3G coverage is fine.
Any help appreciated.
Thanks,
Andrew

I have the same situation with my phone.
Mine is a US unlocked Touch Pro2 flashed with the WWE rom (2.07.401.1 build 80303), radio 4.49.25.88, protocol 61.44tc.25.33U.
Any suggestion?

I broke the screen on my old phone recently and bought a new Touch Pro 2. The new one is fine in terms of reception, so I imagine the first one (and possibly your one) are faulty. If you have the opportunity to return yours and swap it, I'd do so.
I'm going to take the old one apart to replace the screen. If I find out what's wrong with the reception along the way I'll let you know. I suspect the aerial is not properly seated/connected on the contacts on the motherboard.
Andrew

I have tried to troubleshoot my issue thinkin it could be my Altec headset. I paired it with my buddies phone "HTC Epic" and has clear connection for over 80 ft. Not the headset. I can't tell what it could be.
I have an EVO running Calkulin's EViO 2 ROM v1.2
Maybe its not that but not sure if its the Kernal or what.
My Wifi connections rock.

Related

Poor 3G Reception

Treo 750v very Poor 3G reception in buildings and on trains around London.
I have now changed job and work in central London and I have noticed on my route to and from home to central London I loose reception a number of times in various spots but on my TyTN which I took to test had no issues.
I have two Treo 750v and they both are doing it one installed with vodaphone and one Cingular rom. The lady next to me thought I was going mad two mobiles one in each hand and my eyes fixed on the reception bars all the way to London at 6:40am yesterday morning. I have not really noticed any issues with reception before this as around home it works flawlessly and I know it is not related to T-Mobile UK. I missed two calls also and whilst at work, phone on all day I got 3 voicemails. Various reviews on the internet have also said reception is poor on these phones and now it is starting to become a reality the more I use it in different areas.
I tested on the way home I rung my two land lines and spoke to my children and girlfriend on the TyTN and 750v the treo cut out 5 times whilst the TyTN held the connection from start to finish. Testing the 750v set to GSM today the phone cut out 2 so slight improvement I don't know if there will be a fix of some sort i.e. (radio or rom upgrade like the TyTN) over time fingers crossed, There is no difference for reception on the Cingular rom vs. vodaphone. But like anything it could be a hardware problem. I am sure if the treo had an antenna it would be better. First attempt for an antenna less Treo it is a good start. I hope they do a new revision of this Treo or this fault does gets fixed as I love the form factor of this phone far better than the TyTN imo.
Reception set to GSM is far better under band selection, I loose the fast browsing speed abilities of UTMS but call quality is much better overall.
Does anyone else suffer from reception issues related to 3G?
Tmobile
Vodaphone
O2
Sim cards tested in both phones.
I am also experiencing problems on 3G here in the Netherlands. I have some bad reception during calls and also alot of dropped calls when on the move and the phone is trying to fall back from UMTS to GSM.
I am also having some Bluetooth stack problems: the Bluetooth sometimes crashes, even in the middle of a conversation on the carkit. The audio connection gets lost with the parrot carkit.
mkoster007 said:
I am also experiencing problems on 3G here in the Netherlands. I have some bad reception during calls and also alot of dropped calls when on the move and the phone is trying to fall back from UMTS to GSM.
I am also having some Bluetooth stack problems: the Bluetooth sometimes crashes, even in the middle of a conversation on the carkit. The audio connection gets lost with the parrot carkit.
Click to expand...
Click to collapse
The issues you are having are just like mine, Not having any bluetooth issues like you mention though. UTMS to GSM is a big problem with the phone it is like it gets confused and then freaks out.
The reception part is really starting to get to me as my main phone it is not doing to well if you know what I mean. I only hope that a software upgrade can fix the issues. I am sure the bluetooth issues will get sorted with an update.
Same here (Italy). Bad 3G reception (Vodafone network): sometimes the 750V switches to GPRS and the call quality is fine, sometimes it doesn't, and it's a pain... I noticed a slight improvement when I upgraded from the original Vodafone ROM to newer Cingular's. Hope this means it's a software-related issue, and can be solved via a ROM upgraded in the future. After all, the 750V is made - like the TyTN - by HTC, so the reception should be more or less the same in both the devices.
Bye,
F.
xxnoelziexx said:
Treo 750v very Poor 3G reception in buildings and on trains around London.
I have now changed job and work in central London and I have noticed on my route to and from home to central London I loose reception a number of times in various spots but on my TyTN which I took to test had no issues.
Click to expand...
Click to collapse
With my TyTN (radio 1.16) I get reception on a dead spot where I couldn't get reception with several other phone's (Nokia, SE, Motorola). Much better then with the standard radio 1.03 which didn't work there also. The Palm's reception is somewhere in between, and probably software-related too.
xxnoelziexx said:
The issues you are having are just like mine, Not having any bluetooth issues like you mention though. UTMS to GSM is a big problem with the phone it is like it gets confused and then freaks out.
The reception part is really starting to get to me as my main phone it is not doing to well if you know what I mean. I only hope that a software upgrade can fix the issues. I am sure the bluetooth issues will get sorted with an update.
Click to expand...
Click to collapse
I've got the same problem. Fixed it by changing the band selection from "automatic" to "gsm". I'll have to change it back whenever I want to access the internet, which is a pain, but at least it's now usable as a phone.

HTC Touch Dual (NIKI+NEON) & Fuze problems w/ ATT EP-5632 Bluetooth cordless phone

HTC Touch Dual (NIKI+NEON) & Fuze problems w/ ATT EP-5632 Bluetooth cordless phone
Hey all,
After searching in google & the XDA built in search for days I'm throwing in the towel & asking for help here. For some reason both my Touch Dual's (NIKI100 & NEON300) have a weird bluetooth 'drop' problem with my AT&T cordless phone which acts like a headset.
I've had an AT&T EP-5632 cordless phone system that links to a cell phone via Bluetooth for about a year & 1/2 now & it has served me well in my home office allowing me to keep my cell plugged in and gives me the ability to use any of my 4 cordless phones to talk on the cell and/or my vonage line. It has had its issues (such as sometimes the Bluetooth link breaks & I have to either turn off & back on Bluetooth on my cell, reboot my cell or power cycle the base) but that happened pretty rarely & wasn't a huge deal. My original phone I used with it was the AT&T 2125 (HTC Tornado) with WM5 & with it I rarely had any problems. After about a year I upgraded to an HTC S710 VOX that came with WM6 and although it fought me hard to do the original link and had the above 'vanishing cell' problem more often than the 2125 overall it was stable enough for me to use it daily making & receiving numerous calls. A few weeks ago I got a Touch Dual (NIKI100) with WM6 thinking I'd prefer a touch screen over full QWERTY to find it lacked the 850 GSM band & 850/1900 3G band AT&T uses but alas it was a new toy so I played with it anyway since we have some 1900 towers around. It too fought to link mostly because the keyboard was defaulting to characters not #'s so I was entering spaces not 0's for the password. lol Once linked I was happily using it with my EP-5632 cordless system via Bluetooth for a few days. One day I was on a cell call & another cell call came in. I was in the middle of a conversation so I let it go to voicemail. BIG mistake! As soon as the ringing stopped I was not able to hear the person I was talking to nor were they able to hear me even though my cordless still showed me as if I was connected (call timer running & not on home screen) & the cell screen showed me connected with call timer running so I quickly picked up the cell phone & they were there! We could talk fine so I hit the OFF button on my cordless to find it hung up my cell call! (So the ATT cordless was still connected via Bluetooth & controlling the cell but the voice portion was no longer being routed to my cordless but rather only on the cell) I quickly dialed the person back with the cordless to find we could not hear each other! I hung up & dialed directly with the cell to find the same thing.. After we tried calling each other a few times unable to hear each other he sent me a text message saying "What happened I can't hear you, can you hear me?" I ended up having to power cycle my Touch Dual to be able to talk to anyone (even directly on the cell not over Bluetooth) & once I did I could use the cordless or my cell AS LONG AS no one called me & I let it go to voicemail. (Tell me that's not odd!) I had already ordered a Touch Dual US NEON300 which arrived that same day so I moved my SIM over & linked it to my ATT to find it does the exact same thing! My 1st thought is that it is either a Touch Dual problem or possibly a WM6.1 problem since my S710 worked & had 6.0 which wasn't as good as my WM5 2125 but worked well enough to use. But both Dual's are worthless with this phone system unfortunately!
I broke down & bought a Fuze thinking that was an AT&T phone (I know, still made by HTC) but I assumed it would be more likely to work figuring AT&T would surely test it with their own AT&T branded cordless phone system, right? WRONG! I found a very strange thing. Even though the Fuze has WM6.1 on it, it does not do the same thing the Dual's do! If a call comes in it doesn't 'disconnect' the audio. WOO! The problem is that if I end a call then try to make or receive a call too quickly after it does the same thing as the Duals where the AT&T cordless initiates or connects the call via the Fuze but I can't talk to them on the AT&T! I have to pick up the Fuze & talk on it.. But unlike the Dual's I don't have to reboot anything to get it working again. I just have to wait like 20 seconds after a call completes before making another call. Inconvenient I know but not nearly as nasty as the problem I was having with the Dual's.
I searched & searched & found various people with odd Bluetooth issues linking with cars that sounded similar and many said the problems started when they upgraded to WM6.1 (either upgraded their ROM or bought a new phone with WM6.1) but some said WM6.0 had issues too although WM6 worked for me. Many people blamed Microsoft's Bluetooth stack, others blamed HTC because it seemed it was only HTC made phones that did it.
So my question is can these problems be fixed?
Perhaps with a patch from Microsoft or HTC?
Maybe by installing a different Bluetooth stack?
Maybe there are Bluetooth registry settings that are different (remember 2125 with WM5 works fine, S710 with SM6 works OK, Touch Dual NIKI100 with WM6 does same freaky thing as Touch Dual NEON300 with WM6.1 where the Fuze with WM6.1 mostly works, at least better than either Dual which makes me think it is NOT the WM version)
Could it be the radio version?
Maybe there is a cooked ROM I might try on either Dual or the Fuze that might fix it?
Maybe the issue has to do with the 2125 & S710 both being smartphones vs the Dual's & Fuze being WM Professional touch screen devices?
Perhaps it is some hardware incompatibility like Bluetooth chipset on the phones?
Sorry so long but I wanted to be thorough in case any of the minor details could help figure out the issue. I realize the problem could very well be a crappy Bluetooth implementation in the EP-5632 but from what I found I am not the only one with odd Bluetooth issues especially with HTC's running WM6.1 so even if someone else doesn't have these particular phones or the same ATT cordless system perhaps something useful to many others will come of this.
Thanks in advance for any input or possible solutions.
Bill
Quick follow up:
I did hard spl on my NIKI100 & flashed with "RUU Nike Radio 1.58.21.23S Modded" & "Tom_Niki_Project_v2.1.3_WWE" ROM & it FIXED the Bluetooth problem with my AT&T EP-5632! That is good news & bad news. The good news is obvious, it is fixed! The bad news is however that I'm selling that phone because it doesn't support the 850 GSM band or AT&T 3G (850/1900 bands). Btw for anyone searching on upgrading their NIKI to add the missing 850 band, of all the radios & ROM's I tried no combination was able to add the 850 GSM band so I assume the hardware is not there as has been noted in various places but not absolute so I had to try. I never expected it to add ATT 3G but like my Touch Diamond (yup I bought one of those last week to see how it worked with my ATT cordless phone & it acts just like my Fuze & I tried a few ROM's) I had hoped it would at least add the GSM band to give me better coverage around here but it was a bust. Guess bad news to anyone else searching on the subject.
So my dilema now is how do I do fix my NEON300? I suspect it was the ROM not the radio that was the fix but I can't say for certain unless I try others & I already put it all back to stock to ship out to the buyer tomorrow. (I had tried "RUU Nike Radio 1.71.09.01K" too but the phone went wacko & I couldn't make calls for long enough to test & didn't try others with this particular rom)
I noticed on the Niki Project thread there are a few mentions of Bluetooth changes:
* Bluetooth FTP 1.2.33281.9 Diamond [NEW]
* Bluetooth 1.6.5.0 Diamond [NEW]
* Bluetooth patch included
* Best Bluetooth A2DP settings
* Bluetooth DUN support
I suspect one of those is the magic fix that I am hoping I can apply whatever that was to my NEON300.. I'm hoping someone involved with the Niki Project can shed some light on what those updates are or do but perhaps I need to ask in that thread instead.
I'm also interested to hear back from anyone else who is having Bluetooth issues with the Dual (such as integration with cars I read so much about) to see if this radio/rom combo solves their problems or not.
Thanks in advance,
Bill

No signal after dropperd phone; GPS, WIFI, Bluetooth OK

Hi everyone! Accidentaly I dropped my phone yesterday. I use EnergyRom June 1st CookieTab edition without major issues before that. Radio version is 1.11.25.01. I´m not 100% sure, but I realized that after that incident (from about 1/2 mt) I see only the "No signal" icon, and I can´t make or answer calls. My GPS, WIFI and Blutooth work without problems (all radio related). I flashed 2 radios and make hard reset with no success. I live in Chile (Touch Pro GSM buyed in New York 2 years ago), so the "support center" options is a dificult choice (no authorized HTC center that I know here). Is there anyone with a similar problem / solution??? Please help.
Best regards from Chile
Hopefully its something simple related to the sim holder & ribbon connectors.
You could have a look yourself if your a little technical (tech instruction manual in wiki) or take it to a good phone repair specialist for a basic inspection of sim card board & ribbon connectors.
Ok. I will try that. Do you think that I must see SIM card connections too? I was planning to see the "antenna" part
Yes antenna & also check sim board/connections.
My wife dropped her old Sony Ericsson and that was simply antenna plug dsconnected.
Good luck !
I sent my Touch Pro to an "authorized support center" here in Santiago. I will have an answer in 5 days. If they can fix my phone I will post what the fault was here. Thank you very much!

[Q] High GSM/WCDMA antenna attenuation

Hi
I recently did a rebuild on my one s to replace the vibrate motor/ribbon cable & also inadvertently resolved my touch buttons not working
Since then unless the phone is in a very strong signal area (we have a femto cell in the office which it connects to fine) it gets nothing at all - my sim works without issue in other phones so that's not it
I understand that the GSM antenna is in the lower section of the phone, I've checked all the gold contacts and the wire running down from the mainboard to this daughterboard, disassembled and rebuilt etc but the issue persists.
My question is, is it worth going through the radios and flashing to see if thats it - or could it be the replacement part was faulty?
Any advice or things to try would be appreciated
Cheers

No GSM signal, 3G/LTE works

Hello guys and girls,
after experiencing some GPS problems (loss of signal on the road and/or late fix) I did the fix found on youtube (Where you place a bit of paper/tape under the GPS antenna contacts). It worked just fine, my GPS fix is now happening faster and I did not lose the signal ever since. But I am now facing some (weird?) problem: My GSM connection (GRPS, EDGE) is really really bad. In my room I don't get any signal at all, outside I get like 1 out of 4 bars of signal strength, but I lose it after a few seconds. I normally have 4 out of 4 bars in my room. BUT: My 3G connection works fine, 3G, LTE, same connectivity as before.
My friends phone (same carrier) does get the full GRPS/EDGE connection in my room, so it's not the carrier having problems. I didn't do any updates or anything in the last weeks. It would be a huge coincidence, if a software bug happened while I fixed the GPS problem, so I assume it's a hardware related thing?
How might I fix that, what possible solutions are there?
Tried the following so far:
Restarting multiple times, with our without airplane mode
Re-inserting the sim-car
Switching between LTE only, GSM/LTE, GSM only
Flashing new/other modem
Replacing the speaker/antenna-module
-> nothing changed
out of sheer curiousity, and after reading your post, im stuck wondering.. why do you want or need your gprs and edge connection when your 3G/LTE is fine? data speeds are very slow, and drain lots of battery using anything internet or download related..
Yeah, sure, 3G/LTE is better and coverage is really good where I live, that's why it's not an emergency for me, but it's very important to get it back to work properly.
I know at least 2 situations where I really need GSM (GPRS,EDGE):
1) At work (huge metal building, no 3G/LTE, only GSM) -> I can't call, text or do anything with my phone (don't worry, I am allowed to do so and no, there is no WiFi)
2) On the road, especially the german autobahn has large areas where there is no 3G/LTE coverage, so I can't use my navigation-software properly and can't respond to calls or whatsoever
So all in all: GSM in really important for me. Please help me. :crying:
ahh.. I see.
and your GPRS/edge was fine before the GPS "fix"? maybe something got loosened?
Before I did the fix it worked perfectly fine. Directly after I did it, the gsm was gone so I figured that I somehow damaged the antenna. But since I replaced it and nothing changed I am not sure what to do now. Are there other antennas, are there other modules that influence gsm, that I might have damaged or loosened?
That's what can happen when you tinker with guts of your phone. You risk damaging or messing it up. Sorry, I don't mean to sound like a jerk.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Yes, dave2metz, I know. I was fully aware of that when I opened my phone for the first time to fix the GPS thing. But I am not here for moral advice.
Any ideas how I could fix my problem are highly appreciated!
Edit:
Just checked: The sim-card is not the cause of the problem either. I would really appreciate some good ideas guys..
No idea what I might try?
My best guess is that this is a hardware related problem. But how does one fix it? I replaced the antenna (the bottom thing), nothing changed. So that specific antenna was not the cause of the problem.
Are there other antennas?
Are there antenna-connections that I could check?
Any other hardware things that I might check?
Anything that might have lost the physcical contact inside the phone because of that GPS fix?
Could it, against all odds, be a software problem?
Please, I am really in need of a working phone. If I can't fix it I need to replace it sooner or later because GSM is essential.
If anyone can provide me with an idea or something that leads me to a fix, I will reward you (amazon gift-card or whatsoever).
Cheers,
.yasu
Did you figure it out?
.yasu said:
No idea what I might try?
My best guess is that this is a hardware related problem. But how does one fix it? I replaced the antenna (the bottom thing), nothing changed. So that specific antenna was not the cause of the problem.
Are there other antennas?
Are there antenna-connections that I could check?
Any other hardware things that I might check?
Anything that might have lost the physcical contact inside the phone because of that GPS fix?
Could it, against all odds, be a software problem?
Please, I am really in need of a working phone. If I can't fix it I need to replace it sooner or later because GSM is essential.
If anyone can provide me with an idea or something that leads me to a fix, I will reward you (amazon gift-card or whatsoever).
Cheers,
.yasu
Click to expand...
Click to collapse
Did you end up figuring anything out for this? I have something along the same lines. I dropped my phone and smashed the screen. I was able to get a guy to replace the screen portion of the unit, but immediately after I got it back it had no cell reception. Rebooted came, back thought everything was cool.
After a couple weeks I notice my phone has lost reception occasionally. It's now gotten worse, I used to be able to reboot it about 5 or 6 times and then it would randomly come back. I've even had it come back without performing a reboot on its own.
I ended up taking the whole thing apart, reseating everything after having a day and half span where I have been unable to get it back and boom reception came back. Thought it was his repair job at that point, but it has since dropped the signal again and I can't get it back. Yesterday even I was showing LTE signal changing from low to strong etc, but my network was still down as I couldn't perform a search, maps, or anything.
I have my phone apart again. I've checked all the connections over and over and wondering what else to look for or try to replace. True my impact could have damaged a component on the mainboard, but my phone works fine in all other areas. I could replace the antenna wires and the antenna/speaker module, but I'm not sure it just a reception problem.
My phone also boots into airplane mode when it has no signal, but turning it off does not restore the connection or anything. Rebooting it puts it back into airplane mode. *#*#4636#*# shows my radio is off. Thinking it's a short or something somewhere, but I doubt I'll be able to fix it in that case - at least without a mainboard?
That's my other question, what part need to be replaced for experiencing no network and its not the antenna or antenna wires? Is the mainboard? Sister board? Currently researching teardown as this phone is modular and I'm sure I could source the part off ebay or something.
Hi,
There's one antenna for 2G/3G/4G so I think if this problem was caused by hardware, it would affect overall connection to mobile network.
I think that this might me software-related problem but actually can't figure out which. Only thing I'm currently thinking of it that your phone has problems with connecting to certain GSM band. For example in Europe are 900 MHz and 1800 MHz standard for GSM.
Lower frequencies bring you better coverage. Your phone might have trouble with connecting to them and automatically selects 1800 MHz layer.
If you are able to get another phone with SIM of the same network provider, I recommend you to download any networking app and compare data about cells. Mainly CID number. It's unique identifier of each cell in an area.
If both phones are connected to same cell (CIDs are equal), you have to compare RSSI values. Lower means better signal. RSSI is defined as a negative number in an interval of <-51; -113>. So -75 dBm is better than -89 dBm. In one place should be difference about +/- 5 dBm.
Reaching slightly different RSSI numbers while connected to same cell in same place might mean that your phone really have problems with radio.
hey mate,
My wife phon is having the same issue 4G works, 3G sort of works, 2G nothing.
[Did the GPS fix on my wife's Nexus 5 (and mine) also]
swapped sim, used another telco same issue.
when into service menu did *#*#4635#*#* , click the 3 dots, select radio band - only see USA band.
While my phone had automatic, usa bad , usa band, japan band.
she is running stock rom with unlocked boot loader, I am on CM11 but doubt that should make any difference.
if I work out what is going on will report back.
nexus 5 3g 4g damaged
hello guys?.. my htc nexus 5 got wet and i notice the signal strength got lost. when i open it up i notice the lines on the antenna got damage. how do i repair it? or should i replace it with new one? Pls help !! 
Is issue still remaining?
Hi. I am having the same problem. Could anyone find a fix for this?
My GPS was and is fine. I didn't do the gps fix, but I have replaced my battery and I think it happened after the replace...

Categories

Resources