Database Info

T-Mobile UK Users - Important Information re Voicemail Issue

Anyone using, or planning to use, the HTC Touch Cruise on the UK T-Mobile network will very probably need to do a special setup on their device to get voicemail access working properly.
The symptom is that your callers will be able to leave you voicemail messages but you will not be able to pick them up from your phone. When you get a voicemail message you will get the notification but when you press the soft key to access voicemail it will dial the number but you will then get an error message saying "access to this number is barred" and the system will hang up on you.
If you try accessing voicemail by holding down the "1" key or by explicitly dialing the voicemail access number retrieved from the network (probably of the form "+44050<your mobile number minus the leading zero>" or ""+44068<your mobile number minus the leading zero>") you will get the same message. Dialing 222 will work but will also initiate a voicemail setup message each time and however many times you switch your phone on and off to reload the voicemail settings from the network it still won't work.
I just spent 2 days with the very helpful T-Mobile support to sort this out, ultimately getting escalated up two levels in the technical support group, until I got someone who recognised the problem.
The issue is simple to resolve. The problem is that the format of the voicemail access number that the T-Mobile UK network pushes down to the handset is incompatible with the HTC software on the Touch Cruise (and maybe other devices too). The thing the software doesn't like is the "+" at the beginning.
To fix it go to the Settings/Personal/Phone application and click the second tab ("Services"). Now select "Voice Mail and Text Messages" and click "Get Settings...". You should now see a screen with two access numbers populated, one for voicemail and the other for text messages. Both will probably start with "+44". The text message access number is OK so don't mess with that but the voicemail access number won't work with the UK network. Simply replace the "+" with "00" and click OK and then your voicemail should work as you expect.
I haven't tried accessing voicemail outside the UK so it is possible that the above might break your access when roaming and you might need to edit back the "+" when travelling. I'd be interested in knowing if anyone has any experience with non-UK access and a "0044..." setting rather than the default "+44...", does it dial the UK access number OK?
(Actually, I never looked at the mechanics of accessing voicemail outside the UK, does it still dial the UK number or does the host network automatically push an alternate local access number to your phone when you register with the network?)
- Julian

Nice on Julian. I bought an Orbit 2 on O2, but my number doesn't transfer to O2 for few days yet, so have been using my T-Mobile SIM, and also experiencing this problem.
Thanks for sharing the tip!

I'm on UK T-Mob Web&Walk. Switched the +44 entry to 0044...but my TC then coundn't send texts. Switched it back and fortunately can still access voicemail as well as send texts. Strange.

I'm with T-mobile running an old T-mobile sim card on my new TC, when first called voice mail it gave me a long introduction then said "turn of your mobile off and on again to not get this messages again", I turned TC to "air plain mode" back to on mode and everything was cool from there on.
It seems that not everyone have that problem OR T-mobile has sort out that problem after Julian told them about the problem. In any case, thanks Julian to share this with us.
PS (today after reading this post is the first time that I use voice mail with my new TC)

Similar problem on WM 6.5 Asus Crystal
I had exactly this problem with T-Mobile and WM 6.5.
T-Mobile technical support was excellent, ringing back on several occasions to ensure that the problem was fixed, even though my handset is not a supported model. Once I was put through to 2nd layer support they fixed it in seconds.
In a nutshell, if you text and voice service centre numbers begin with a +44......, change them to 0044......
This did not happen on my XDA Exec WM5.0, so appears to be a new thing in WM6.5?

Windows Dual SIM

Windows 6.5 Dual SIM, Taiwan Make, Looks like HTC Touch Diamond 2.
Having 2 Problems.
1) Not able to Dial in International codes in SIM 2 (+91 etc.).
2) Both SIMs not receiving OSD of service messages. Not able to dial *123# etc.
Kindly Help.

Thread Moved to Q&A.

[Q] Forward sms with dual sim adapter maigcsim

Hi, I use magic sim 28th dual sim adapter cut version and I have Two sim cards in one mobile phone and only one mobile number is active in same time. I wont to ask is it posible to forward sms from mobile number which is not active to active mobile number. I try menu apps but I dont have sucsses. I forward call and that is not problem but I wont to forwar sms and on this way I can get calls and sms from booth mobile and not only from active number.
Please halp if someone have solution.
Thanks

[Q] How to automatically select a SIM for calls or texts on a DUAL SIM phone?

Hi,
I have a Xiaocai X9 dual sim phone. I have two sim cards with complementary contracts. The first sim comes with free texts and internet, while the second sim card comes with free calls. However, if I accidentally use the first sim card for calls or the second for texts and internet, it can get pretty expensive.
I use MIUI and often it automatically selects sim card 1 instead of 2 for calls. Therefore, I need a way to disable or block all outgoing calls on sim card 1 and ideally all outgoing texts and internet connections for sim card 2.
Please post here if you know a solution. Thanks!

Does anyone know a handset or app which allows you to restrict calls to small set of numbers, while allowing SMS to any number?
I've been playing around with my HTC Desire S, and you can use Fixed Dialing Numbers (FDN) to restrict calls to a small set of numbers, but that also restricts SMS to that same set of numbers.

I'm using miui v5. While making call it asks from which
Sim you want to place call. Also for sms while sending sms you get 2 options sim1 sim2 select appropriate option to send sms. I have not seen any song to set default option for sms/call

Ysaurabh85 said:
I'm using miui v5. While making call it asks from which
Sim you want to place call. Also for sms while sending sms you get 2 options sim1 sim2 select appropriate option to send sms. I have not seen any song to set default option for sms/call
Click to expand...
Click to collapse
I also use MIUI v5. There are certain scenarios when MIUI automatically starts a call with sim1 without the prompt. Furthermore, there is also the risk to accidentally select the wrong sim card for a call or a text message - as it happened to my once. I therefore still try to find a fool-proof solution - either an app or an OS.

Hi guys
I have the same problem and seriously want to solve this problem with miui v5 on TCL s950
when I'm trying to make a call from contacts list it use sim1 automatically!
If it haave any solution please help....

Connecting and receiving call of Android phone from Keypad phone.

Hi friends I want to ask that is there any way ,so that we can connect the call of an Android mobile set means, if a person calls in My android phone I can receive call from a keypad phone since the network bands of Android phones are weaker as compared to a Keypad phone, in INDIA.
Note:I am not talking about diverting a call to another sim or mobile number
Is it possible to have 2 copies of sim ?? AFAIK it isn't, since call details can be obtained from accounts.
Is there any Application for this since a keypad phone will require a SIM for the network
There were cordless phones for a Telephone but they were for fixed permanent lines etc like that,tq