Database Info

Orbit 2 - can't turn bluetooth on

The title says it all really. I've tried searching the forums by the way but couldn't get it to work.
I go into connection manager from the today screen and tap on the bluetooth to switch it on, the egg timer comes up for a few seconds as if it's trying to turn on, but then can't. Is this a regular issue? I can't find a self diagnosis tool on this machine, which I've had on all my previous Pocket PCs, is there one hidden away somewhere?
Many thanks for any help.

i think it's just broken. some kind of hardware failure. i got the same problem. have to send it in. :-(

Make a hard reset. I helped for me.

Right I'll try a hard reset if someone could just tell me how to do it. Many thanks.

hjf3Gd said:
Right I'll try a hard reset if someone could just tell me how to do it. Many thanks.
Click to expand...
Click to collapse
First hit on google for "hard reset polaris": http://www.hardreset.eu/htc_touch_cruise_polaris_hard_reset_soft_reset.html
You might wanna put some effort in it yourself first, before asking.

First hit on google for "hard reset polaris": http://www.hardreset.eu/htc_touch_cr...oft_reset.html
You might wanna put some effort in it yourself first, before asking
Click to expand...
Click to collapse
Point taken, but the problem with your links' information and all the hard reset guides I initially found, is that the buttons referred to aren't the same as the Orbit 2. Even if you search for Orbit 2 reset info you get a page as you've linked about touch cruise.
Anyway found the info eventually but hard resetting didn't help the bluetooth problem, looks like I've got to send it back to O2. Sucks.

My colleague's Polaris has also gone RMA because of the same bluetooth problem. Hard reset didn't help either.
BTW, now that you know how to hard reset the Orbit2, maybe you can post it here to help others?

Hard resetting Orbit2
Good point. To hard reset the Orbit2 you just push and hold down the "OK" and the windows start menu buttons simultaneously and then press the recessed reset button once. Continue to hold the 2 buttons until the hard reset prompt screen appears then follow the instructions.
So, maybe this isn't the isolated problem they'd have me believe it is then. I've noticed that when the GPS is in use + bluetooth and maybe wifi, the unit gets very hot and I wonder whether this caused it to overheat.....

New User Needing Help!

Hi guys,
I just recently got hold of an HTC Touch Cruise but the O2 XDA Orbit 2 rebranded version.
Ive been installing a few useful apps on this but some of the changes i make are lost after the phone has beeen switched off and then on!
Examples of this are the "hide sim" reg edit and the PCM keyboard as the default.
I am assuming that maybe the O2 version of WM6 on this is locked to prevent making these changes.
First, if anyone can confirm this or if not tell how me how ot get round this problem i would be grateful.
If this is the case then i would like to flash the phone with an "editable" version of WM6, are these what the ROMS people mention on here are?
If i am right about the ROMS could anyone recommend a good ROM, if they are specific to anything, one that is more finger firendly rather than stylus would be about the only thing i can think of to specify.
I realise this is a bit cheeky asking for all this but i have had a brief of the forum but would perhaps jus tlike a few pointers if anyone can spare the time.
Many thanks

Hi,
If you are turning your phone off by holding the power button then when you turn it on again it will reboot to the ROM image and you will lose all of your installed programs and edits. Try turning it "off" with a brief press on the button, you shouldn't lose anything then. At least I don't.
AFIK the standard O2 ROM allows registry edits, however you cannot edit the ROM contents. You can install apps and they should be persistent unless you do a full power down.
As for the question about ROMs, yes they are customised versions of WM6.1.
You MUST run USPL before trying to re-flash your ROM I suggest you read the upgrading forum there is a sticky there about USPL and loads of other threads about upgrading.
Personally I like ASergs and Bepes ROMs better than most. They are stable and have most of the apps I require.
Hope this helps, Good luck
Neil

Thanks so much for your reply and especially the promptness!!!
When i turn my phone off i have been holding the button at the top, i if i just press it shortly then all it does is powers the screen off. To be honest now i can get away without ever powering off since i charge every night.
If my phone freezes etc should i be using the reset button with the stylus to reboot - will this cause me to lose my edits?
Also if i used one of the customised ROMS is it still the same if i turn the phone completley off that i lose any settings?
I will give the upgrade thread now to gain better understanding, thanks again.

Guide
http://forum.xda-developers.com/showthread.php?t=381600

neila said:
Hi,
If you are turning your phone off by holding the power button then when you turn it on again it will reboot to the ROM image and you will lose all of your installed programs and edits. Try turning it "off" with a brief press on the button, you shouldn't lose anything then. At least I don't.
Neil
Click to expand...
Click to collapse
What?
Turning it off will cause a hard reset or what exactly do you mean?

neila said:
Hi,
If you are turning your phone off by holding the power button then when you turn it on again it will reboot to the ROM image and you will lose all of your installed programs and edits. Try turning it "off" with a brief press on the button, you shouldn't lose anything then. At least I don't.
AFIK the standard O2 ROM allows registry edits, however you cannot edit the ROM contents. You can install apps and they should be persistent unless you do a full power down.
Click to expand...
Click to collapse
I'm sorry to inform you that it should not be behaving that way, and if it does, your phone is most probably broken.
If you mean Hard-Resetting, your phone does not hard-reset when pressing and holding the power button. you'll have to do a combination of other buttons and the soft-reset button to accomplish that.

Oops, Sorry about that! I had total brain failure!
Of course turning the device off by holding the power button does not cause a hard reset.
My apologies for any confusion caused.
Cheers
Neil

Ok, on my device (which is actually an O2 Xda orbit 2, if that makes any difference) When i press the powerbutton once shortly it turns off the screen but all things are still running on the phone eg calls will still come in and alarms, sms etc.
If i press and hold the button the phone switches off completley but then when i turn back on after this i find some stuff has not saved how i expect. Installed apps still remain but things like default keyboard and my hide sim reg change revert.

When you hold down the power button at least on the TC, it asks whether you want to power off, presumably yours isn't asking you and just turns off anyway.
When stuff that you expect to be saved but isn't, like the default keyboard. Do you use sip changer or something like that? If I am using PocketCM keyboard for example and reset my device it defaults back to the Cruise/Diamond keyboard and I have to set PocketCM again. If you use something like a SIP Changer it will set it for you.
So that sounds like configuration things and not necessarily strange behavior.

Cannot hard reset

Help! I cannot hard reset after my touch screen stopped working. Have tried pressinn gps and internet buttons, then pressing reset and keeping hold of gps and internet but device just soft resets. Would leaving the battery out do the same thing?

Alternative hard reset
Hello mate,
You say your screen isn't working but can you still use the keys and scroll wheel to navigate around the software?
If so, open the start menu and navigate to 'settings', 'system' and select 'clear storage'.
Make sure that you've removed your SD card before you do this.
It will perform a hard reset for you.
Lom

I'll try it but I think it asks you to input 1234, which I can't do without the keypad working!

Yes you do have to enter 1234 so I am totally stuck and ready to try the big hammer reset.
Can anyone help?

alternative!!
use my mobiler
this application will let u use ur ppc thru ur pc
i mean u can share n control ur ppc screen thru desktop

link
http://www.mtux.com/

Cheers Mate!
Tried what you suggested but i got a message on the screen with a yes no box to install and couldn't get the button to operate using the wheel or any hardware key!
I've put my sim card in my magician and I think I may have to send the polaris back. Bet they'll say its my fault and will want paying to fix it.
I'm going to try leaving the battery out for a while to see if that will "force" a hard reset. I know I havent bashed it as it stopped working just after a phone call which is why I think hard resetting will sort it.
Tried your suggestion on my magician: nice bit of software!

The hard reset prompt is done by the bootloader, no installed software can affect it, simply because it isn't loaded yet.
Anyway, for the unlikely case of the digitizer hardware not being reset by bootloader, try removing the battery instead of pressing the reset button. Yes, thats right, remove the battery while the unit is operating, as rude as it sounds, and reinsert it while holding the GPS + Internet buttons.
It will, of course, prompt you to enter the 1234, but the touch screen should be initialized by the bootloader. If it still wont work - RMA the unit, your digitizer is faulty.

It still wouldnt hard reset so it probably is a hardware fault. looks like its going back.
Anyone else had a similar issue?:

Sent it back to HTC in Milton Keynes where thet diagnosed a duff touchscreen and replaced it under warranty. The service was very fast and hassle free. Well done HTC!
First thing I did after sprite restore (they reload with a fresh ROM) was to install my mobiler as suggested above. No worries if the screen doesn't work now.
Thanks for your help guys!

prob with screen, need to bypass 6.5 lock screen

hi there,
i was working yesterday and my phone was in my pocket and was squished against my keys! the screen is cracked... but it isn't, i think its the touch censor screen or something as i can see the screen fine just with a crack in the middle... anyway i cant use the screen to touch
i am using wm 6.5 and i accidentlly pressed the lock button in the start menu and cant seem to get passed the wm6.5 slide2unlock screen!
i try'd a soft reset but it is there as soon as it turns on
i dont want to hard reset because i would need to use the screen calibration (plus i havnt backed up my contacts and have some important messages!)
it is really frustrating i try'd deleting the files in the windows directory but it says it is read only and i cant delete it!
and im a bit broke and cant afford a new screen!
could someone please help
i would very much appreciate it
kind regards
Alex

alexsandros said:
hi there,
i was working yesterday and my phone was in my pocket and was squished against my keys! the screen is cracked... but it isn't, i think its the touch censor screen or something as i can see the screen fine just with a crack in the middle... anyway i cant use the screen to touch
i am using wm 6.5 and i accidentlly pressed the lock button in the start menu and cant seem to get passed the wm6.5 slide2unlock screen!
i try'd a soft reset but it is there as soon as it turns on
i dont want to hard reset because i would need to use the screen calibration (plus i havnt backed up my contacts and have some important messages!)
it is really frustrating i try'd deleting the files in the windows directory but it says it is read only and i cant delete it!
and im a bit broke and cant afford a new screen!
could someone please help
i would very much appreciate it
Alex
Click to expand...
Click to collapse
I'm no expert in this field, but have tried to sync the phone and unlock it from there? raspberry tru connect is an excellent program and if your d pad still works you should be able to install it and use the mouse cursor to do what you need to.
I have also heard of booting in safe mode, although I have no experience in it, but I'm sure if you check the wiki of your device you should find an answer.
Hope one of these help.

Just about right said:
I'm no expert in this field, but have tried to sync the phone and unlock it from there? raspberry tru connect is an excellent program and if your d pad still works you should be able to install it and use the mouse cursor to do what you need to.
I have also heard of booting in safe mode, although I have no experience in it, but I'm sure if you check the wiki of your device you should find an answer.
Hope one of these help.
Click to expand...
Click to collapse
m8 thank you very much that raspberry thing worked for me like a charm!

would this rasberry program work if i flash my phone with new rom?
like would it work on the screen calibration?! thanks!

alexsandros said:
would this rasberry program work if i flash my phone with new rom?
like would it work on the screen calibration?! thanks!
Click to expand...
Click to collapse
Not that I know of because of the installation needed on the device. If the ROM you are installing does not have the setup features and are already calibrated then you can install the program like before and be good to go.
I'm sorry, I know this isn't what you wanted to here.

Just about right said:
Not that I know of because of the installation needed on the device. If the ROM you are installing does not have the setup features and are already calibrated then you can install the program like before and be good to go.
I'm sorry, I know this isn't what you wanted to here.
Click to expand...
Click to collapse
would it be possible for you 2 attempt it when you next flash your rom? and pm me or reply to thread
because it is seriously bugging me knowing im stuck with this rom until i can buy a new screen
kind regards
alex

alexsandros said:
would it be possible for you 2 attempt it when you next flash your rom? and pm me or reply to thread
because it is seriously bugging me knowing im stuck with this rom until i can buy a new screen
kind regards
alex
Click to expand...
Click to collapse
Sure thing. I should be flashing this weekend if not sooner. Trying to get a few programs to play nice together and not having any luck.
I'll let you know when I do and we'll see if it works and go from there.

http://goatechno.blogspot.com/2008/12/windows-mobile-stuck-at-screen.html
is this what you guys need.

No screen?

Hi all,
Perhpas this has been answered before, but I couldn´t find any related thread.
My Rapahel is turned on but can´t see anything on the screen! is totally black.
I know it´s turned on because I can up or down the volume key and I hear the sound and feel the vibrate.
Yesterday was ok, nothing new installed but today I just pressed the power button and nothing!!
This happened me before on Universal, problem was that in some way the phone change itself the brightness to cero.
If I conect to wall charger nothing happens also, not any sign that device is charging.
But still can see something. Now on my Rapahel I cant see anything?
Any help would be much than apreciated please!!
Thanks,

I would
1 softreset
2 hardreset
3 rma

Rudegar said:
I would
1 softreset
2 hardreset
3 rma
Click to expand...
Click to collapse
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!

Hey masters!
A light would be great here!
Sorry to insist!

orb3000 said:
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Click to expand...
Click to collapse
Not a master, but still try to help:
What happend during the soft or hardreset, is the screen showing during the booting ?
How did u do the hardreset, by holding keys ?
After the hardreset u have to get the screen aligned how did u get after that point ?

Help!
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!

orb3000 said:
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
Click to expand...
Click to collapse
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset (option 1)
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
3. Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
Hard reset (option 2)
You can also use Clear Storage to reset your device back to factory default settings.
1. On the ?TouchFlo3D Home screen, slide to the Settings tab and then tap All Settings or goto Start and press Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Hard reset (option 3)
1. Pull out the stylus.
2. Turn device OFF.
3. While pressing the CENTER button, turn the phone on with the POWER button.
4. Continue pressing the CENTER button until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
This works on at least some Verizon CDMA phones on which option 1 will not work.
Hard reset (option 4)
1. Pull out the stylus.
2. With the device turned off, press and hold the VOLUME DOWN and CENTER buttons, then press and hold the POWER button.
3. Continue pressing the POWER, VOLUME DOWN, and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel. (works with Alltel touch pro)
Click to expand...
Click to collapse
Ok this is out of the wiki, u see that all methods let u press the vol up button to really start the hard reset than. So on either method do the key presses, wait a while and then press the vol up to start the process.
Its a little try and error because u are not seeing the the actual message to press the vol up. but mybe thats worth to try until u get the point. I think option 3 is a good and easy one.
hopefully the hardreset works, maybe u can try to take a torch or bright sun light to get the display information, if the display itself is not broke u should see a slight shadow of what is written on the display. I had that problem with my wifes phone once and the information was the but its not a reflective display so it was very faint to see.

Finally tho, if all that fails:
RMA = Return merchandise authorization
It means a warrenty return.
It sounds to me like the lcd has croaked. If you dont have suitable warrenty / insurance i'd suggest ebay! i've just found a screen & digitiser for less than £25 (thats for a Raph 100, i honestly dont know if parts are the same on different raph models but i suspect they are)
Good luck!

Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance

orb3000 said:
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
Click to expand...
Click to collapse
Sorry to hear that nothing worked.
Not shure but if the phone fails to hard reset it is not only the screen that is broken ! Take this into account, do u still have warranty, maybe it is better so exchange the whole phone.

Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!

orb3000 said:
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
Click to expand...
Click to collapse
Dont give up, hope that I not get on ur nerves. But still I think a hard reset must be possible.
When u turn ur device of how do you do that ? When u turn it OFF with the power button you have to answer a question on the screen, u do not see the question but is the touchscreen working or how do you know where the YES/NO field is ??
So another way is take the batt out, and when u insert the batt than turn it on with one of the mentioned hardreset procedures.
There is than a question also but this is answered with the Volume UP button.
Maybe u need a second person for helping with the buttons,
The hardreset must be possible somehow, it cant be a broken touchpro

OK I tried with my phone and procedure 1.
VOL DOWN and CENTER with Phone ON
Then Push RESET with the Stylus and hold all three until:
After 5 seconds the Bootscreen showed, after that the message to press VOL UP for Restore.
You do not see the boot screen but just wait the time

You are so kind my friend!
I have tested all the hard reset options but none seems to work
Aparently I can´t do a hard reset
as every time I follow any process and wait 5 sec, then press vol up and it seems that nothing has happened, not even a soft reset!
Pressed center button and vol down, then press the rest button located behind the usb port (the one with a symbol for headphones....)
But nothing happens.
I´lll upload a small video with me doing the process, hope it helps in anyway

Here the link of the video I took with my problem
https://www.yousendit.com/download/ZW9DQ3QxeWFEbUx2Wmc9PQ
Hope this helps in any clue to solve my mysterious problem
Thanks a lot!!

Ok will wait for the video.
Inbetween another option, did u try to flash the ROM.
Can u get a rom to download from ur provider, to do so ?
After the flash the device more or less does a hardreset.
Update:
saw the video, it seems that the phone is not reacting to the center or the reset button. Because when u push reset, even if it is not in hardreset mode, it should do a soft reset right away.
But ur phone is straight reacting to the Vol keys, very strange.
Is the mentioned ROM update an option ??
What is the reaction when u hock the phone to the pc, is active sync working ?
Do you see the internal memory of the phone ?
Remove the SIM and any memory card, maybe they are causing trouble ?

Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,

orb3000 said:
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
Click to expand...
Click to collapse
Here ya go:
http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_WM6.1_ROMs
Take the one matching ur cell phone. Check the thread links for more Info.

Thanks, downloading
Tomorrow I´ll try to reflash and post results later
Cheers,
(Anyone? another idea?)
UPDTATE: I conected raphael to my computer and using pocket controller I can see that all is working ok inside but nothing on the screen, or keyboard lights.
I´ll try to hard reset now...
Hope this can help in order to solve my problem
Thanks
Attached the picture
UPDATE 2: I performed the wipe data from the device, this must be exactly as a hard reset I pressume, and nothing....
So now is there anything I can check to see if there is something loose in the connection from device to screen?
Any recommendations on how to do this?
signal from device working perfect simply does not come to screen or even to turn on light on keyboard
Any help is GREATLY apreciated!!!

What rom did you have? I had a similar problem and just had to rma it.