HELP! Verizon Touch Pro2 freezing frequently - Touch Pro2 CDMA

I have the Verizon Touch Pro2 and it is freezing frequently. It seems like the freezes happen around text messaging (send/read a text, close the slider). The phone will redraw after rotate ONCE, then never again. Sometimes it recovers, sometimes I have to pull the battery. This happens very, very frequently. I was wondering if anyone out there knew about this problem.
ROM: WM 6.5 Verizon shipped rom
Installed stuff:
Microsoft MyPhone
Gougelet PE XnView Pocket
Microsoft .NET Compact Framework 3.5
no2chem 1-Percent Battery
soft4vn.net Chinese Keyboard Font
Microsoft Windows Marketplace
Chien Homescreen Customizer
Skyfire
ScanLife
Facebook
Google Maps
mobIT Message Sentinel
I am using the non-Sense homescreen because before my hard reset it was freezing all the time. Now after the hard reset, after a reinstallation, the problem persists even on the new Windows Default home screen! What gives?
Please let me know if you have ANY ideas as to the cause. I concede that I may have to go through and un-install everything and try again, but maybe someone's knowledge can point me to the cause or tell me what I can try?

Sometimes when you flash a new ROM you do not uninstall all the old files and registry settings. When you flash your phone perform the following steps:
1. Clear Storage
2. Flash to a Stock ROM
3. Clear Storage
4. Flash your radio (if applicable)
5. Clear Storage
6. Flash your ROM
7. Clear Storage
NOTE: Do not use the hard-reset key press. This actually cannot wipe the phone as thoroughly as the builtin WM Clear Storage setting.
Taken from here:
http://forum.ppcgeeks.com/showpost.php?p=1661617&postcount=1287
Before the final clear remove your battery for 30 seconds to fully cycle the phone. Does it freeze while using WM SMS interface as well as HTC SMS interface?

Ah, I see. This was a hard reset due to another problem where my company-mandated PIN entry bugged out and made my PIN stop working, which has the policy to wipe the phone after 10 unsuccessful attempts. Which type of hard reset would that use, you think?

MuToiD_MaN said:
Ah, I see. This was a hard reset due to another problem where my company-mandated PIN entry bugged out and made my PIN stop working, which has the policy to wipe the phone after 10 unsuccessful attempts. Which type of hard reset would that use, you think?
Click to expand...
Click to collapse
It is hard to say, but if the phone is still on when the hard reset is performed then most likely it uses the one the WM Clear Storage. You should also perform a hard reset before re-configuring your phone, just to re-assure that all the files have been deleted. So once that program from your company finishes and the phone reboots, go to the phone settings and clear the storage again.
BTW, I noticed the same issue on my TP2 with the vzw stock rom. You might want to give this a try:
http://forum.ppcgeeks.com/showthread.php?t=88640
Download the correct version or your phone may stop liking you.

I have the same problem, showed it to a Verizon QA manager, a Windows Rep, and a HTC rep and all said they hadn't seen it. I'm trying the cab from ppcgeeks, hopefully it works. I have no other issues but the messaging
I even did:
Reset
S/w
Reset
but to no avail :/

Related

Can't run anything...

I have WM6 running on a HTC Trinity (the Orange SPV M700 variant) has been wonderful for over a month now, last night I reset it cause I hadn't in ages and it was getting all bunged up and slow, when it came back everything just stopped working.
Touchflo, HTCHome, all the stuff i had running on startup instantly blasted errors at me, and all the applications i have installed wont run, including .cab installers..
The error is:
"The File [File name] cannot be opened. Either it is not signed with a trusted certificate, or one of its components cannot be found. If the problem persists, try reinstalling or restoring the file."
I'm not one of these idiots who just panicks and complains about a problem, i've searched google a lot, found that its probably the 'security configuration' and found a program that should be able to change it, only, it can't connect to it properly through activesync, i assume because of the same thing. I would just wipe it clean, even re-flash the ROM if i had too, but I want to back everything up first with something like PPCPimBackup which has worked wonders in the past, only, I can't run the executable...
If it really comes down to it i will just manually backup my contacts list and suffer the other losses, but i'm sure there is some genious on these forums who has a magic sollution..
Always keep in mind, it's called a Pocket PC, because it's just like a PC. So from here on out, be sure to reset daily, it's quick and can help over a long run. As far as it not running now (don't know if you have fixed it yet) but try another reset, sometimes when there are too many startup apps, it can cause some chaos and certain apps won't run. Or try uninstalling the apps not working and reinstalling after a reset, after the uninstall.
Also, always a great idea to backup.
I would like to think i'm pretty good with computers, if this happened on my laptop or desktop I'd be able to find the registry values or find a program to change them for me to stop it blocking the apps from running.
Trouble is, I can't run the PPC version of RegEdit because it is blocking EVERY .exe, If it wasn't PPC i'd boot it up in safe mode, using all the default values, but there isn't on in WM6 by default (to my knowledge anyway)
I've reset many times and nothing changes, turned it off, even taken the battery out just in case it made a difference.
I think i'm going to have to do a hard reset and suffer the losses..
Sometimes a hard reset is the only solution.
Saw this in a signautre from NiteStalker, both hilarious and true, "If knowledge is counted in Hard Resets, I must be a genious!"

Serious help needed

hi all.
I am in serious trouble and i need help. i realized i did not have outlook, thus my contacts are all gone.
I had tried to update my software earlier by installing some .cab file. It was a file for my HTC home. The installation was 'successful', however after i did a reset ( they prompt me to ) i could not boot up my phone. It get hanged once it got to my wallpaper, and i cant tap or press anything. The htc home screen also does not come out.
=(
any kind souls?
So something is hanging right after windows boots... did you try to install HTC Home to a storage card? Try booting with the storage card out.
thanks for the prompt reply. i tried, however it never seems to work. I am using a HTC TYTN ii. running on windows 6.1
I did install it on a storage card. i tried means like switching on without memory card, sim card and did a million resets, but it doesnt seem to work.. =(
Actually i install the HTC Home was because the message counter on the HTC Home got screwed up. it showed 1 unread no although i had all messages read. but anyway, for now, tht's not my main concern.. =(
thanks all in advance ..
I guess I do not understand all of your issues besides the freezing at boot.
A hard reset should be an option, if you're ok with that... and then for the future, use sprite and pim backup to make sure you don't lose too much data.
Try searching the forum for threads like http://forum.xda-developers.com/showthread.php?t=320689
What caused you to lose your contacts?
my contacts are all saved in the phone, and it wasnt back up cause i am not using microsoft outlook.. and lets say i want to do a hard reset, how to do it?
and how do i do a soft reset with my phone.
Is there anyway that i can actually do a SAFE mode boot up? but my phone keeps getting hanged at start up. i dunno if its because it cant bring up a pin enter mode where I need to key in my pin each time i boot up.
0) What version of ROM were you using?
HTC TYTN ii
1) Applications installed when it happened
HTC HOME (old version ) i d/led and used HTC Diamond home, then it got screwed up cause the unread messages kept showing 1, although all messages were read. i thus wanted to reinstall the HTC home.
2) Radio ROM version (2.19.21, 2.47.21, etc...)
NONE
3) Device model (dopod 818, imate etc...)
HTC TYTN II
4) Device version (G3 or G4)
Windows 6.1?
5) How long it was since last hard reset (1 day,6 hours, etc..)
I never did a hard reset. how do i do it
6) Approx how many soft resets you already made (1-5, 5-10 10-15, etc...)
Soft refers to poking the reset button, would be more than 20 times after this issue
7) Approx how many shutdowns you already made (holding power button for 4+ seconds)
more than 10 times.
8) any other significant info you think will help:
My contacts are not saved syn with my com as i do not have windows outlook.
9) Do you have the HTC Homeplug today plugin enabled?
10) have you populated your PIM apps via pimbackup or via activesync?
11) Do you have the "HTC_default" today theme enabled?
yes.
for now, i cant boot up. the screen will hang at my wallpaper. i cant seem to press or click anything after that. My pin start up prompt does not apear too. please help =(
depressed ivy.
Sorry, but I'm pretty sure you need an app to use safe mode. You might need to loose your contacts, but don't give up... research and you might find an answer.
http://wiki.xda-developers.com/index.php?pagename=The%20Safe%20Mode%20Bible
And if you've already tried booting without a sim and storage card, you might need to hard reset, which is easy enough after reading the wiki.
e.g. press both softkeys while resetting, or you could even flash a new rom via sd card by naming the .nbh file KAISIMG.nbh and putting it on your storage card root directory.
Read the wiki before you make any decisions and good luck, good news is your phone sounds like it's fine, just install a safe mode program next time.
Hi. I did research like wht you adviced, i managed to log into bootloader mode, i downloaded MTTY program and got my phone to the USB mode. I like to ask the following:
1) can i retrieve and save my contacts as i saved them all in my phone and none in my sim card?
2) Wht can i do next as I'm badly stuck at the HTC home page with only my wallpaper, i cant click on any buttons.
Thanks in advance to all.
I really hope that some GURUs here are able to help solve my terrible situation and i would really appreciate it. My contacts are all save in the phone and i need some help in retrieving it.
Thanks all.
asdfgh123 said:
I really hope that some GURUs here are able to help solve my terrible situation and i would really appreciate it. My contacts are all save in the phone and i need some help in retrieving it.
Thanks all.
Click to expand...
Click to collapse
At what exactly point does it freeze?
What is your radio version, it should appear after you turn on the device in red letters on the bottom right.
What is your SPL Version, you should be able to see it from the bootloader?
Dave
Hello friend. When I suggested research, I meant things like this...
http://forum.xda-developers.com/showthread.php?p=2732337
I found this thread by clicking search in the top right to use google, and typed "save contacts" which if you've gone into MTTY research (be careful by the way) then you might be able to backup your data.
MY SPL : 3.29.0000
MY radio: 1.65.16.25
When i boot up, i suppose to have some password protect, to enter my pin before there is reception and stuff. For now, I can only see my wallpaper, the start button, contacts and calander buttons.However i cant touch on anything, it just simply hangs there.
SIM card and memory card are off. I tried SYNC, but it says cannot detect device.
=((
asdfgh123 said:
MY SPL : 3.29.0000
MY radio: 1.65.16.25
When i boot up, i suppose to have some password protect, to enter my pin before there is reception and stuff. For now, I can only see my wallpaper, the start button, contacts and calander buttons.However i cant touch on anything, it just simply hangs there.
SIM card and memory card are off. I tried SYNC, but it says cannot detect device.
=((
Click to expand...
Click to collapse
By "SYNC" you mean active sync? Try an Actice sync re-install, maybe?
Sounds like this protect stuff is beggared.
Ta
Dave
i meant active sync, it says it cant detect my device. Is there anyway from MTTY, i cant retrieve my contacts?
All this actually happen after i installed .cab file the other day, and the installation was fine and i was prompt to restart. It hanged after that till date. sigh =( I'm desperate.
GURUs,
I cant get my device to go any further than hanging right at the wallpaper of HTC Home, the usb doenst recognize my device, so i cant enter or do any thing.
I just wish to retrieve my contacts now, and do a hard reset on my phone.
Thanks.
If you never saved your contacts from and to your sim card without any kind of backup from outlook or pim, etc. you might be ****e out of luck. Gone from a ****ty samsung to a equally ****ty razr, hermes, and now kaiser with the same sim...Always copy your contacts to the sim; or at least a Backup folder on your desktop or lap. flashing erases the main memory, which of course includes contacts. That's why we have a program called sim manager, to backup contacts everytime we erase our systems. Hope you find a workaround though, as a former Iphone owner, reinputting your contacts is a giant *****
sigh.. does tht means i'm so dead now? I did ever did a PPCPimBackup, but its stored in the phone memory too? any sort of help you can assist?
asdfgh123 said:
sigh.. does tht means i'm so dead now? I did ever did a PPCPimBackup, but its stored in the phone memory too? any sort of help you can assist?
Click to expand...
Click to collapse
Possibly, I've tried to get hold of someone who might know, but it's looking grim.
Storage Card backups and Active Sync are the best way to backup.
*DaveShaw closes barn door after the horse has bolted *
Ta
DAve

I've never seen this problem before... unable to install/uninstall applications?

Hello,
No matter what application I would try to install, it would fail right away. I thought that maybe the last application I installed was the problem, so I went to uninstall it from the settings menu. When I got to the Remove Programs list, it was empty! I cannot install or uninstall applications!
The last program I was able to install was this: http://wmpoweruser.com/?p=3646
Can anyone help me fix this, or will I need to hard reset?
I gave up and just did a hard reset.
SKTools
Hi
for anybody else still facing this issue, SKTools may help you.
Cheers
andrew-in-woking
i have same problem, i do tweak registry settings, but haven't for about 2 weeks before this problem happened. tried to use sktools to uninstall programs, but same result.
any suggestions? i do have a registered install of sktools for smartphone.
btw, im using a BJII with 6.1
Also, just realized i cant access the "about", "Accessability", or "owner info" info in "settings", it gives me "ERROR The settings could not be opened"
however, "version" and some others in the "settings" menu work fine (i haven't gone thru and tested all of them)
I have already performed a couple soft resets, with no change. seems like something pretty basic is F'ed. any ideas would be appreciated, i am planning to hard reset tonight if i dont get this taken care of...... So so much to re setup/install.... :-(
i did a hard reset, reflashed my bjII to the most recent 6.1 ROM. and now it is doing the same thing AGAIN!.
i have done no registry mods besides unlocking the keys ATT tries to restrict for their ghey medianet/cellularvideo links. and that has NEVER caused any issues before.
i Have installed:
NETCF3.5
Live Search
LEDAlertsSP
GoogleMapsMobile
Resco Explorer
Opera
SKTools
Increase Ringtone size to 25mb
the only app i haven't tried before is Twikini (a twitter app) it seems to work perfectly, but it is the only thing i have not had on my phone for an extended period of time.
Anyone with advice on how i can go about finding out what the real issue here is please lemme know.
PrettyPistol555 said:
i did a hard reset, reflashed my bjII to the most recent 6.1 ROM. and now it is doing the same thing AGAIN!.
i have done no registry mods besides unlocking the keys ATT tries to restrict for their ghey medianet/cellularvideo links. and that has NEVER caused any issues before.
i Have installed:
NETCF3.5
Live Search
LEDAlertsSP
GoogleMapsMobile
Resco Explorer
Opera
SKTools
Increase Ringtone size to 25mb
the only app i haven't tried before is Twikini (a twitter app) it seems to work perfectly, but it is the only thing i have not had on my phone for an extended period of time.
Anyone with advice on how i can go about finding out what the real issue here is please lemme know.
Click to expand...
Click to collapse
Hello I think it wasnt necessary, I had the same problem twice, and flashed it again, and restored the rom and it keeped on non working. So the first thing i did was to unmount the sd card and mount it again and it worked for a while.
Afterwards I format microSD card- FAT32, other guy wrote in a forum with 4096.
here is the link hope it works for you
http://forum.xda-developers.com/showthread.php?t=1124590

Xperia X2 Help

Hi Guys,
I have a strange question for you.
I have an Xperia X2 phone (not hacked or anything) and today, the phone froze, restarted and it seems like it lost the custom SonyEricsson software which was on it and reverted to the basic Windows Phone 6.5 software. However, for instance, Office Mobile is not working, and file explorer hangs sometimes, not to mention that I miss the user interface as some of the buttons won't work without the custom software.
So, I took a deep breath and tried to hard reset the device, however, it didn't go as I planned.
I've tried the following, all to no avail:
-Settings/System/Memory, I reckon it has a third tab to start the hard reset (Main, Storage card and ...Clear user settings?), however, now it only shows two tabs...
-followed the reset steps (inserted stylus, held the power button)
-installed a custom hard reset application from handango
-initiated a wipe from my Exchange mailbox
Whatever I do, it just simply boots back the corrupted version of the OS.
Do you have any idea how could I hard reset the phone to have the OS reinstalled with the custom extensions?
many thanks!
gyorgy

Reboot causes data to be lost

Hello everyone
I'm having trouple running WM 6.5 on my HTC TYTN II.
After install it reboots and I can use it for the stuff I want. But when I've used it for some time (everything from 10 minutes to a days work), it hangs at some point. When it hangs I have to pull the battery and insert it again, which might be just fine if it remembered that I've already set up my phone and all my data is lost.
When I insert the battery again it boots and ask me to setup my phone, i.e. align screen, set clock (time is even reset) and so forth. I have to install all my apps (read: maybe 5) again, setup my exchange account and so on.
Can anybody help or have any ideas what to do?
After an install I do a hard reset and it boots.
I've installed a few releases, so I don't think it's related to that, but I could be wrong.
Thanks for any help!

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