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My HTC Sensation, has stopped charging altogether. I took it off charging and when i put it on 10 min later, the LED didnt light up, so i got a toothpick and tried cleaning thecharging port just in case something tiny went in and was blocking it to charge, but that didnt work. The phone was working fine until the battery died and i still cant get it to charge. Now im wondering whats broken, to all those repair specialists out there, what could be broken? I can buy a charging port from ebay, but is that it? or could it be anything else.
I was looking to upgrade soon but was waiting for some christmas deals to pop up, but my phone decided to let me down.
Any help appreciated, thanks guys
webstar1 said:
My HTC Sensation, has stopped charging altogether. I took it off charging and when i put it on 10 min later, the LED didnt light up, so i got a toothpick and tried cleaning thecharging port just in case something tiny went in and was blocking it to charge, but that didnt work. The phone was working fine until the battery died and i still cant get it to charge. Now im wondering whats broken, to all those repair specialists out there, what could be broken? I can buy a charging port from ebay, but is that it? or could it be anything else.
I was looking to upgrade soon but was waiting for some christmas deals to pop up, but my phone decided to let me down.
Any help appreciated, thanks guys
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Did you solved the problem by buying a new phone?, the problem could be the USB connector himself, if you are very handy you can repair it yourself...
anomalic said:
Did you solved the problem by buying a new phone?, the problem could be the USB connector himself, if you are very handy you can repair it yourself...
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maybe your battery died
I'm assuming you've got it fixed / moved on to a different phone / are using an external charger, but this thread got bumped to the top so I figured I'd chime in.
I had this problem as well. Unfortunately, the usb port is soldered on the board and not a separate unit attached via ribbon cable. The solder joint holding the port on the pcb cracked, resulting in a loose port. Over time, this lead to the pins breaking off the pcb. For a while, I was able to get it to charge by applying pressure to the usb plug. Finally, I took it apart and resoldered it, reinforcing the solder joints for the port itself. It's not too difficult if you use some flux. Just line up the pins and tack the port back on. Then rub flux over the pins and tack them with the soldering iron. No additional solder is needed or recommended-- the pins are in close proximity and it'd be easy to bridge them.
Hey everyone,
I'm writing to you all because I could use some some help or diagnosis because I really don't know what's wrong here.
Okay so first thing first, I've been using this phone for 4 months now, and so far, I like it.
So I've been using the USonic for listening to my music. Except that since a couple weeks, the USonic has been acting weird.
One side isn't working correctly anymore, the sound is weird (not loud and.. just not natural) and the microphone isn't working.
But fortunately, the sound is working decently if I plug them on the other side (although it doesn't sound as loud as it used to..)
One time, both sides weren't working at all (Accessory not supported in the settings) but after a cleanup of the USB port, it went back to the "one side only is working"
Okay so I thought that MAYBE my USonic were just half dead.
So I decided to use the adapter (which I barely used)
It sounded like it was working correctly but then I realized that while I was playing music (or even when they're just plugged in), the adapter disconnected/reconnected (the earphones icon disappeared/reappeared and so is the warning message that says that the adapter will draw power)
I noticed that it occurs when I touch the adapter a little bit, so it can work if I don't move at all, but that's definitely not possible given that I mainly listen to music when I'm commuting.
For instance, putting the phone in my pocket and walking would trigger the issue.
So now I don't know, either I'm very unlucky with my accessories, either something's messed up with my USB port.
I originally wanted to send it to HTC for repairs but before doing that, I decided to be honest with them and told them that I unlocked the bootloader, so I wanted to know whether it would void my guaranty or not. And apparently, it does (in France)
So I'm not sure if I want to send it to repairs and pay a lot (for an issue that has nothing to do with unlocking the bootloader)
I also could buy a new adapter on HTC France but it pains the living hell of me to pay 16€ of shipping. It's just unacceptable.
So here I am, clueless on what do to. So I'm requesting your help, dear community.
What can I do? I did a factory reset already, I did go back to a RUU already.
I did clean the USB port and it looks clean but if you have any effective method on how to clean it, I'd be happy to hear about it.
If you know any place where I can buy a working adapter (which seems complicated) for a decent price.
Unfortunately, I can't buy Google pixels ones since Google doesn't sell anything in France.
Thank you very much for reading my misfortunes and I thank you for any help,
EDIT: Forgot to add that I have absolutely no problem with charging or transferring data with the USB cable.
Same problems
I have similar issues with mine (unlocked US version). My USonic headphones, charging cables and data transfer all work fine. When I first got the phone I had no problems with the included adapter, I even bought 2 more to keep as extras and they all worked fine.
About a month ago I plugged in the aux cable in my car and the sound was coming out of the phone, there was no headphone icon and it was not recognizing the adapter. Later I tested out the other adapters with no success. My wife has a U11 as well, so I tested all of the HTC adapters on hers with no problems which ruled out that my adapters were faulty.
I did a support chat with HTC who of course suggested that I factory reset my phone, which didnt work. Then they suggested I do a RUU, which also didn't solve the problem. The port is clean, no dust or lint.
On the google play store reviews for the "Audio Jack Toolkit" app many people are reporting the same issue. I just haven't had time to send the phone in for repairs at the moment.
You're lucky that I am seeing your post.
I'm in France as well and I have experience with HTC support team & repair center. But I don't have any problem with USB C connection in no matter what situation on my HTC 10 & U11.
I suspect that some pins of your USB C port on the U11 is not working well, so that you can't listening to music well but meanwhile you can charge it normally.
To test if it's a problem of the adapter you bought, just plug the adapter to any other USB C port phone, to see if it's working. (Yes, HTC headphone jack adapter works for most other non-HTC phones with USB C)
And, I'd say you should grab your chance to send the machine for repair if it's really a hardware (USB C port) issue. Even that you removed the warranty, but you should try. Because it's Cordon electronics who repairs the HTC phones in France, not HTC official staffs. Even if they found you don't have your warranty anymore, you should also be able to pay them to repair (the warranty just covers the repair fee, not means HTC strictly refuses to repair). You can't just live with it or spend another 800 euros or more to get a Pixel 2.
Anyway, you're welcome to reach me out on PM so that we may talk on twitter or other platforms. XDA is good for sharing developer stuffs but not for friendly chatting.
Alpert3 said:
You're lucky that I am seeing your post.
I'm in France as well and I have experience with HTC support team & repair center. But I don't have any problem with USB C connection in no matter what situation on my HTC 10 & U11.
I suspect that some pins of your USB C port on the U11 is not working well, so that you can't listening to music well but meanwhile you can charge it normally.
To test if it's a problem of the adapter you bought, just plug the adapter to any other USB C port phone, to see if it's working. (Yes, HTC headphone jack adapter works for most other non-HTC phones with USB C)
And, I'd say you should grab your chance to send the machine for repair if it's really a hardware (USB C port) issue. Even that you removed the warranty, but you should try. Because it's Cordon electronics who repairs the HTC phones in France, not HTC official staffs. Even if they found you don't have your warranty anymore, you should also be able to pay them to repair (the warranty just covers the repair fee, not means HTC strictly refuses to repair). You can't just live with it or spend another 800 euros or more to get a Pixel 2.
Anyway, you're welcome to reach me out on PM so that we may talk on twitter or other platforms. XDA is good for sharing developer stuffs but not for friendly chatting.
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Little update. I sent my phone to Cordon electronics with both accessories.
I just received it today and not only they only gave me a new pair of HTC USonic (I did put the adapter on my package and yet I received nothing from them) but the best thing is that my screen is now cracked!! Wow.
I don't know how I'll ever prove that I sent it without it being cracked but I feel that I'm pretty much screwed.
I know that this is independent from HTC but honestly I lost faith in the company :/
n0tz said:
Little update. I sent my phone to Cordon electronics with both accessories.
I just received it today and not only they only gave me a new pair of HTC USonic (I did put the adapter on my package and yet I received nothing from them) but the best thing is that my screen is now cracked!! Wow.
I don't know how I'll ever prove that I sent it without it being cracked but I feel that I'm pretty much screwed.
I know that this is independent from HTC but honestly I lost faith in the company :/
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WTF...Send email to HTC support with photos.
That's just ridiculous...
Keep me updated, I'm HTC elevate & ambassador, I can't just let things like this happens. If you want, send me a PM with all the details/photos, I'll see what I can do.
You shouldn't have to do this but I suggest recording everything you do from now. Record yourself boxing up the phone, etc. It's something I always do after horror stories of repair centres returning damaged phones.
Audio Router.apk is the solution
I just had the same issue with my Usonic headphones. They would only work if I gently pushed them in and any movement caused them to disconnect. Charging worked fine. I used a needle and cleaned out all of the dust and pocket lint from my USB port and now they are working perfectly!
Hi All,
I'm hoping someone here can share their opinions.
Recently I've been having charging issues with my XZ Premium. Started a few weeks ago, with the charger plugged in, it would randomly stop and start charging.
Lately it's been getting much worse. I have tried different chargers, cables, adapters etc. The original Sony USB cable plugged into a wall charger, and my laptop. My Dell laptop USB-C (thunderbolt) wall charger, as well as my Dell external battery charger, as well as MicroUSB cables with a USB-C adapter.
Without touching the cables or moving anything, sometimes it'll start or stop charging randomly.
I personally think it's the phone's USB-C connector. I've tried to clean it using a damp wooden toothpick and got some dust out, but it didn't make any difference.
The phone is rooted, and is out of warranty anyways. I also have a lot of security features installed which would make it hard for a tech to troubleshoot (needs passwords etc to be shut down or rebooted) and I store some cryptocurrencies in wallets on my phone.
Is it worth taking it to a tech (I live in Japan, and don't speak much Japanese) or should I be looking at an upgrade? If so, what is the recommended phone from Sony currently? I honestly really like the XZ Premium, so I'm tempted just to buy another one if mine can't be easily fixed.
Thanks!
Bit of an update.
I managed to get my phone to charge using the original Sony USB -> USB-C cable, with an adapter plugged into the thunderbolt port on my laptop. Charging is still incredibly slow though. Also, I noticed when it hit 30% charge, it stopped accepting charge unless the phone is unlocked. If I hit the lock button, the charge light switches off. It switches on again when I unlock it.
*Small edit* It stopped charging again at 31%, despite being unlocked.
Wiggling the cable in the phone socket doesn't seem to effect whether it charges or not, which should rule out the connector in the phone. It has also not registered as a device on my laptop, despite being connected via the USB cable, which would mean it's not specifically a battery issue either, as there's no data connection being made.
So I'm starting to think it's a hardware issue.
I've ordered a new Xperia XZ Premium, because I really do love this phone, and the new XZ2 Premium doesn't seem like much of an upgrade to me apart from the camera, and slightly faster performance. And as much as I'd love to have wireless charging, moving the finger print sensor, and no 3.5mm audio output is a massive dealbreaker for me.
mine died like this, was on charge, started to say charghing/discharghing until he turned off and never came back.. under warranty they changed MoBo/2 stickers/components (??)/ 2 screw and now is back like new
Long term bump.
I bought a new replacement 8142 and have been using that successfully, and I decided to try and fix the charging issues on my old one.
I've just installed a brand new genuine battery, charging port, and power/vol/camera button connections.
The phone booted up fine, but it's STILL not charging at all. Any ideas? Motherboard maybe?
tombow said:
Long term bump.
I bought a new replacement 8142 and have been using that successfully, and I decided to try and fix the charging issues on my old one.
I've just installed a brand new genuine battery, charging port, and power/vol/camera button connections.
The phone booted up fine, but it's STILL not charging at all. Any ideas? Motherboard maybe?
Click to expand...
Click to collapse
Maybe the flex cable isn't working
have only just started having this issue yesterday, have tried different charger and usbc cable combinations, cant even get my pc to recognise it as a plugged in turned off xzp and it wont turn on only show the battery icon with low level indicator in the red.
I have a similar issue.
When I connect my XZP to the pc using a Rampower cable USB-C to USB (sold as 5Gbps and 5V/3A power, thus an USB3.0 with fast charge of 15W) I suffer of the same issue exposed above: randomly the connection get interrupted.
While, charging the phone, yet with the above-mentioned cable and original Sony charger, I get no problem at all!
NB: I have never tried with the original USB cable...
Common fault with the xzp.
The actual connector from the logic board that the usb c module connects to burns out. Require a new logic board or connector to be replaced/soldered on and new usb c module.
kw0n2k said:
Common fault with the xzp.
The actual connector from the logic board that the usb c module connects to burns out. Require a new logic board or connector to be replaced/soldered on and new usb c module.
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Click to collapse
This is good news, because sourcing a mainboard is half the price of the phone, and I've already spent money on a new battery and charging port etc.
My 2nd G8142 phone has just started displaying the same symptoms, and I can't afford a complete replacement.
Can you confirm that this is the part I need? https://www.aliexpress.com/item/4000160901916.html
If so, I'll grab 2, and install into my old phone first to confirm the fix, before then installing one in my newer phone.
tombow said:
This is good news, because sourcing a mainboard is half the price of the phone, and I've already spent money on a new battery and charging port etc.
My 2nd G8142 phone has just started displaying the same symptoms, and I can't afford a complete replacement.
Can you confirm that this is the part I need? https://www.aliexpress.com/item/4000160901916.html
If so, I'll grab 2, and install into my old phone first to confirm the fix, before then installing one in my newer phone.
Click to expand...
Click to collapse
Im onto my second xzp and never had a charging issue
Beetle84 said:
Im onto my second xzp and never had a charging issue
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Click to collapse
Lucky you!
I'm onto my 2nd one, and have had the same charging issues with both.
Both phones have been rooted with a custom ROM, and I use my Dell smart-powerbank to charge them fairly often. So perhaps that is the cause of the early failures on both.
tombow said:
Lucky you!
I'm onto my 2nd one, and have had the same charging issues with both.
Both phones have been rooted with a custom ROM, and I use my Dell smart-powerbank to charge them fairly often. So perhaps that is the cause of the early failures on both.
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Click to collapse
I have unlocked both on day one :laugh:
I have never used a powerbank, could be a factor. Or just bad luck
My first xzp, i cracked the screen trying to replace the screen adhesive, so i bought a rosso red one from ebay.
tombow said:
This is good news, because sourcing a mainboard is half the price of the phone, and I've already spent money on a new battery and charging port etc.
My 2nd G8142 phone has just started displaying the same symptoms, and I can't afford a complete replacement.
Can you confirm that this is the part I need? https://www.aliexpress.com/item/4000160901916.html
If so, I'll grab 2, and install into my old phone first to confirm the fix, before then installing one in my newer phone.
Click to expand...
Click to collapse
Unfortunately I can't confirm if that is the exact part you need as I don't do repairs. All I can confirm is that my repairer has stated that he has seen XZP's with the same recurring issue with the connector burning out.
My guess is, that is the part as he had to micro solder a new connector to the logicboard.
kw0n2k said:
Unfortunately I can't confirm if that is the exact part you need as I don't do repairs. All I can confirm is that my repairer has stated that he has seen XZP's with the same recurring issue with the connector burning out.
My guess is, that is the part as he had to micro solder a new connector to the logicboard.
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Click to collapse
That's good enough for me! I'll grab a couple of them and see if it fixed my older phone first (because I've already tried the battery and the USB-C socket etc) Will update once I've done the repair.
Hope you can fix that problem and share some experience on this issue. Mine has a similar problem. The difference is that it can be charged to 100% but very slow and randomly stop.
sala499 said:
Hope you can fix that problem and share some experience on this issue. Mine has a similar problem. The difference is that it can be charged to 100% but very slow and randomly stop.
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Click to collapse
Yep, that's how my issue started too. It'll progressively get worse.
I've just bought a Google Pixel 3 XL as my 2nd XZP has ceased accepting any charge at all. I'll see if these motherboard sockets fix the issues, then keep one and sell one. Otherwise I'll just sell them both off as parts.
tombow said:
Yep, that's how my issue started too. It'll progressively get worse.
I've just bought a Google Pixel 3 XL as my 2nd XZP has ceased accepting any charge at all. I'll see if these motherboard sockets fix the issues, then keep one and sell one. Otherwise I'll just sell them both off as parts.
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Click to collapse
I talked to some tech on Alibaba (A Chinese shopping website) and they said it can be fixed by replacing that socket. But the replacement requires professional welding equipment and skills. Or the motherboard can be damaged. That's why I am looking for other people's experience before I take step myself. If you succeed, please update this thread. I think there are more people like me who is looking for successful experience from others. Thank you for your sharing.:good:
So before my xz premium completely stopped charging my phone used to randomly stop charging and charged very slow I used quick charge 3.0 and certified usb c cable I had to put the usb type c cable in a certain position to get my phone charging but after a while it completely stopped charging I inspected the port it was fine no bent nor broken cleaned the port but it didn’t charge after sometime I started messing with the phone so I found a way to charge it when I put pressure on the bottom of the phone from front and rear of phone where usb port and flex cable is connected it starts charging but I have to put a lot of pressure to get it to charging I don’t know about hardware so I am here If someone can guide me ty.
Is the charge manager enabled?
In this case the manager try to think at which time you disconneythe the phone from charger and stopped after a while to continue in front of disconnect (or what he think at which time it is)
No the charge manager or (Battery Care) is not enabled but I opened the device myself because I thought it might be a loose connection of charging port's flex cable but it was connected to the motherboard fine but the situation was the same I pressed the flex cable where it connects to the motherboard and the phone started charging I think it's some sort of motherboard problem as it happened with some other xz premium users as well.
P.S:Replacing the charging port didn't fixed the problem.
Hello,
I had a similar problem.
At first it only carried in certain positions or pressing the region where the flat connection. After 1 months it stopped completely.
My problem was in the motherboard charge connector, I needed to buy a new connector to replace with solder. After 30 days, everything continues to function normally.
Wawawagl said:
Hello,
I had a similar problem.
At first it only carried in certain positions or pressing the region where the flat connection. After 1 months it stopped completely.
My problem was in the motherboard charge connector, I needed to buy a new connector to replace with solder. After 30 days, everything continues to function normally.
Click to expand...
Click to collapse
Thank you very much that's the answer I was looking for one more thing can you guide where to buy the connecter for the motherboard and can you tell me how did you manage to replace it.
Update I just got mine fixed the btb connecter for the charging port on the motherboard was loose it needed to be resoldered in case it is more damaged you should get a new btb connecter I'll put the link to buy from link: https://rounded.com/sony-board-connector-btb-socket-2x10pin-1306-0093.html
can u guide me how to do it?
If u know any trusted and skilled repair person just tell him what the problem is and make sure the repair person fix it the right way as described otherwise he might end up damaging ur phone.
alrighty thankss, i'll update soonnn, i already change the port but it still the same
Hello, can you update me on this, i'm facing the same issue. Let me know if this fixed your problem.
yukikunn said:
alrighty thankss, i'll update soonnn, i already change the port but it still the same
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Click to collapse
Changing the port won't fix the issue it can only be resolved if u change the btb connector on the motherboard.
Anyone knowing how to do it?
Hi. Stripped phone down and removed old BtB connector. How do you solder the new part to the motherboard. Is it just the four corners you solder or do all x10 pins on each side need to be soldered?
Can somebody who has changed a BtB put a step by step guide if poss?
yukikunn said:
can u guide me how to do it?
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Click to collapse
ok update i've been trying to repair it/solder it in a couple 3rd repair (because there's no sony xperia service center here in indonesia..) and they say they can't, then i wen't to this repair shop (this one looks not promising) then i got a message after 3 day they say they can't repair it, i was hopeless, i left my phone there.., and after 1 and a half month i think, i finally went to get my phone, and when i arrives to get my phone they charge me 15$, in my head i was thinking "why they charge me? they didn't even fix it"
then the repair man said "we fix it" i was shock they didn't even message me and said it was fixed (they have to) so i pay the 15$ and check the phone its completely normal it's charging the fast charge work, but.. they reinstalled everything (factory reset) kinda strange.. but it's find ok so that's it
To start off my USB port seems to be malfunctioning. I can charge but will always get the " charging slow" error. It will even charge via usb port on a pc but it will not recognize it as an external Storage unit. Ive changed the usb settings via developer settings. However i do not get a usb notification on my phone giving me the option to switch the function.
Is there a way to connect to a PC to use flashing tools/ADB in order to unlock my loader as well as flash and send commands to my phone. I can use LG AirDrive but i do not believe commands can be sent through that. Would greatly appreciate help since im lead to believe rooting has just hit for the Stylo 4.
If it is any importance. I am on the stylo 4 bought through best buy not attached to any carrier Q710ULM is my model number
Did you try another USB cable? Ive had several that broken inside and the same happened. Changing USB cable solved it
Ive tried several. It is definetly my USB port. I think dollar store chargers did it in. And now since its always slowly charging i think it won't do any data transfer maybe in fear of loss of data due to bad connection?
brncgreen said:
Ive tried several. It is definetly my USB port. I think dollar store chargers did it in. And now since its always slowly charging i think it won't do any data transfer maybe in fear of loss of data due to bad connection?
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Click to collapse
Yours is a micro USB port right? Most likely it's a faulty USB port. See if you can get a store to replace it
Yes. Well a Type C but android charger none the less. I guess id have to send to LG to honor the warranty. I didnt purchase ot from a carrier and also did not get aj insurance plan when i connected it to t mobile.
In other words you are saying im SOL for getting on ADB? Atleast until a one click root has a method for this device.
Just to test. Did you test in another computer to see if it is detects it?
My computer corrupted the adb connection due to faulty drivers. Reinstalling windows fixed it because in another computer that i have it was detected normally. It's just to test the whole scenario here. If it doesn't work RMA it to LG
Yes I tested it on a computer as well as multiple outlets. I finally just took the back off and took out the port. It had a lot of corrosion around it. Almost all teal colored. I blame those dollar store chargers. I have no other explanation behind why it happened. Either way there is luckily someone wihtin range selling a bunch of parts on offerup so I was able to pick uo a new port for 7 dollars off of him. When I removed the back I was pretty surprised to see how the "non-removable" batteries are packages in there. Just a bunch of layers wrapped up in thin plastic with some tape around it. haha