Money is tight, phone broke, bought a T-Mobile Dash off Craig's list. I am a T-Mobile Customer. Tried my sim card in it before I bought it - made a call - no problem. Got home (8 miles away) and couldn't make any calls - dropped before connecting. Hard reset . Searching, searching, searching. No bars. Tried husband's sim card - same thing. D/led manual to be sure sim card was properly seated. It was. Called, texted, emailed seller. No reply. Reset phone to manufacture's settings. Same issue. Switched Sim cards back and forth, back and forth. Was able to make one call for 10 seconds and then call dropped - no service.
Next day: opened case, wiggled battery, wiggled sim card, finally got some bars. Made a call successfully. Second call - call dropped as soon as connected. Third call - Call dropped before connected. Now it still shows bars but will not make call or send text. Everything else works - contacts, games, checked settings, Wi Fi works, no obvious damage, nice display, nice keyboard, all buttons work. Can do anything except make / receive calls or texts.
Now I'm out my money and still have no phone. Is there anyone out there with any ideas? Please Please help. Somebody, Anybody??
Have you considered a hard reset?
Have a look here for more detailed info:
http://forum.xda-developers.com/showthread.php?t=537151
Good luck,
Yes, I did that right away. Sorry I forgot to mention it.
... actually you did mention it...
May not be anything, but how "old" is your SIM? Have you called T-Mobile to see if they can see your phone w/SIM on the network?
~ BereanPK
Maybe you should flash another Radio !
But since the WiFi works maybe its not related to Radio.
You could try.
By the way it is new or used ?
Maybe you should just go back to the seller And sue him for selling you phone which is not working to its full capacity !
Related
So i traded to a nexus 5 from my gs4. everything was good yesterday buuuuuut.
today, and i dont know what time, i havent been able to make calls or texts. everything else works.
called customer service, walked me thru some troubleshooting... no luck
went to the store, they tried doing some stuff, took out the sim and put it back in. worked for a sec. then no workie.
did a factory data reset, same deal. cant call, get calls or text.
i get this message when i call my phone or try calling from my phone "we could not complete your call, please try again"
its weird it will off and on let me call out from my phone. but cant get calls or texts
going to the store where i got it tomorrow.
anything have something similar happen?
Sounds like a hardware problem. DEMAND FOR A REPLACEMENT!
When I bought my second N4, I had a similar problem. It would connect to 2G but never 3G. LG replaced the whole unit for me
no wonder why he traded his n5..
Maybe issue is with the sim card. Tried another one?
I had a similar issue with a phone last year - turned out it was my Sim Card as mentioned above. To be on the safe side I would contact your carrier, request a new sim card but also request a new handset. A new sim card should only take two days to come maximum and you should not be charged for this, providing you are on contract and paying monthly.
+2 on the sim idea
Sent from my Nexus 5 using Tapatalk
Good day, today I dropped my phone don't know if it lost signal after this didn't notice until I tried to make a phone call but now there no signal, can't make or receive calls, I notice that at the bottom of the screen it shows my service provider name and next to it says no service so don't know it its hardware related or sim, do you think that if I reset the phone it might work again? Thanks. Right now can't test because I'm at work, but in general information on service it says disconnected
Sent from my Nexus 5 using xda premium
Flash stock with fastboot, if it's the same, it's hardware I'm afraid.
Thanks a lot did already, tried everything seems hardware related, noticed that it also lost nfc connection wondering rich part should I replace to fix it, if only has to do with antenna or the whole mainboard
The NFC radio and antenna are connected to the back cover. Try popping your back cover off and on again.
Dihantar dari Nexus 5 saya dengan XDA-Free mobile app
Thanks already did and nothing, could it be related to some other piece?
go to your dialer app and type in #*06*# and see if a number pops up (your imei number) (dont post the number here)
Did too, also the *#*#4636#*#* and checked if signal was turned on, tried sim in other phones works without problems, I noticed that nfc is not working too, guess it has to do with a piece of hardware as far as I know both antennas are in the back of the phone. Took it to service and they told me it has no problem physically, this is driving me crazy
Also checked that it has no reports of being stolen, imei seems correct and legit checked it also on a site to see if it's valid and its working, it starts with a 32.
My phone wouldn't connect to any network after being in airplane mode on vacation for a week, acted like no signal - empty triangle instead of bars. I called my cell provider (T-Mobile) and after a new SIM and a factory reset they did something on their end because my phone was trying to connect to a tower that didn't exist. I'm a little fuzzy on what they actually did, but it worked. I actually had to do it twice over a couple weeks before it stopped giving me trouble.
ShiroZ31 said:
My phone wouldn't connect to any network after being in airplane mode on vacation for a week, acted like no signal - empty triangle instead of bars. I called my cell provider (T-Mobile) and after a new SIM and a factory reset they did something on their end because my phone was trying to connect to a tower that didn't exist. I'm a little fuzzy on what they actually did, but it worked. I actually had to do it twice over a couple weeks before it stopped giving me trouble.
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thanks friend will have to go and check with them , dont know if its the same because my phone has no cell provider it accepts any sim you insert to it
Hello
Hello guys, I am on the same boat as Valholy described.
My phone fell on the ground from my hands. When I took the phone from the ground... it was still working(it wasn't shutdown nor restart), I only noticed that there was no more signal. Tried to restart/shutdown, factory reset, different sim card but no luck at all... As Valholy described it shows provider's name on the bottom of the screen, but there is no signal yet.. It seems like hardware issue. Any recommendation to fix this issue?
Did you fix your phone yet, Valholy?
Thank you
bump...
any help please.
thank you
Hey guys. I have an unusual problem with my phone.
I was using my phone one night while in bed, playing a game that requires online connection when suddenly, my phone slipped from my hands. I managed to save it from falling to the floor, but it hit the wooden frame of the bed in the process. I checked the phone out and noticed no problem with it. The screen was fine, nothing broken on the exterior. So I tried to go back to my game, but it complained that there was no internet connection. That was when I noticed the signal had disappeared and the phone displayed "No service". I tried turning airplane mode on and off........nothing, restarted the phone.........no change. I turned off the phone and went to sleep.
In the late hours of the morning, I switched it on, and was greeted with the "emergency calls only" warning. I tried removing and re-inserting the sim card, restarting the phone and when I tried everything I could think of, I did a factory reset on the phone. Still, nothing changed. So, to rule out the possibility that the service was at fault, I removed the sim and inserted it into my brother's phone. It worked as it should! I inserted my brother's sim into my phone, same thing. At times, I get "No service", at times, "Emergency calls only", even some times, I get "No sim card", when there's actually a working sim card in the phone. These led me to believe the phone isn't detecting sim cards, but sometimes, the phone recognizes my sim card and the signal shows up, but I'm unable to use mobile data connection, make or receive calls or texts, or even dial a code to check my airtime balance.
So I decided it was definitely the hardware that had developed a fault. But then, one day, I went to visit a friend quite far away from where I lived, and I took my phone with me. To my surprise, my phone worked flawlessly there. I was able to use data connection and was getting good speeds. I was able to call and text. I removed the sim and put in another sim and it was the same.........worked flawlessly. Now, I don't know what to think anymore because as soon as I got back home, I was again getting the No service/Emergency calls only warnings, and the same sims work in my brother's phone - my brother lives with me.
** I know (or think) it's not a software problem because it would have been resolved after I hard reset it. Plus, it all started when it hit the bed.
** I know it's not the service in my area because the sim works in my brother's phone and my brother stays with me.
** I can't decide if it's an hardware problem because sometimes it works, sometimes it doesn't.
Some facts about the phone (if it helps)
** The phone is rooted
** It uses a sim tray. The type that allows two micro-sims or one micro-sim and one sd-card.
** The phone gets hot when I use it extensively.
I'd appreciate any help. Thanks guys.
Same thing happend to my phone it would have a mind of its own but it turned out that out in an open field the phone works but if you get any kind of walls around your phone the network wod not work. This is caused by a hardwsre problem took it to the shop and git it fixed.
khalid2882 said:
Same thing happend to my phone it would have a mind of its own but it turned out that out in an open field the phone works but if you get any kind of walls around your phone the network wod not work. This is caused by a hardwsre problem took it to the shop and git it fixed.
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Thanks for replying bro. I plan to take it out for repairs soon.
A family member is trading in an unlocked flip 3 for an unlocked flip 4, the flip 4 arrived on the 23rd. I popped in the sim card from the 3 and rebooted and could not receive calls. I placed a call from the phone and it worked, then I called it again and the call went through just fine, so I am thinking that it registered on the network and all is OK. A few hours later I called the 4 again, and the call did not go through... This is still happening today (the 28th) if I reboot the phone it works (for a few hours). I took the sim out of the 4 and put it back in the 3 and it works just fine. So, I don't know if the problem exists with the phone or with T-Mobile. It is on a pre paid TMO connect plan, so getting someone to look at this might be difficult as pre paid seems to be looked down upon with TMO.
EDIT: I just tried calling the old phone (flip 3) and again the call did not go through, but it did receive a text, and then I was able to call it....Sim card?
larryk said:
EDIT: I just tried calling the old phone (flip 3) and again the call did not go through, but it did receive a text, and then I was able to call it....Sim card?
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Click to collapse
I'd say call the cell provider, they might have to reset something - I had similar problem in the past and it was easily fixed.
^This^ and try a network reset, clear SIM toolkit data.
Replace sim card if these don't work; handle the sim card like a stick of ram. They can be damaged by ESD. While they are dirt cheap, a partial failure can be a pain to chase down. Any failure can leave you with no service. ESD damage may show up immediately or days, months even years latter. Almost all sim card failures are due to ESD. Most techs mishandle them; use ESD handling protocols.
Just wanted to share some info in case anyone else has this issue.
First P7P was highly defective. Video issues, connectivity issues, fingerprint issues, upload speed issues and a few more. Phone went back to Verizon after they sent me a replacement. I couldn't get the new phone to connect to the network, so I brought it to the local Verizon store. Guy pulls the SIM out of the old phone and places it into the new phone, and everything then seemed to work. I had assumed the new phone would connect via the eSIM, but I was totally wrong. Dummy me! Now I know
So, new phone seems to work until the first time I call a business number. Rings once and then hangs up. I can call my house and other cellphones no problem, but not certain business numbers. Can't even call *611 or #832 as both come up as "invalid number". Many, many hours of customer service at the tier 1 level doesn't fix the issue. Factory reset, clearing network connections, cache, safe mode, refreshing network and towers, nothing helps. Finally they connect me to tier 2 who thinks it may be a pSIM issue. She had me remove the SIM, and she tries to set up the phone on the eSIM. no luck, as Verizon states the IMEI number for slot 2 is not listed in Verizon's database. She puts in a ticket to get that number added, which is supposed to take a few days. She also told me that the SPAM settings (even though I'm making outgoing calls) had been problematic. She also said that some of the call filtering settings at Verizon's end can cause this, but neither seems to be my issue.
I head down to the local store and ask for a new SIM. I had asked for a new one when I got the replacement phone but the Verizon guy just put my old one into the new phone. Be advised, tier 2 says that the stores are told to never use the old SIM, and to always place a new one. Old SIMs can bring along old problems into the new phone! Well, I guess the store doesn't follow company policy.
So, getting back to the story... Today when I go in and request a new SIM, the guy says that my old SIM, which has a black stripe at the top, could be the issue as black stripe Sims supposedly have been having issues for a while now, and they've been replacing them with Sims that are totally white, with no black stripe. Why the guy 2 weeks ago put the used, black stripe, SIM back in, who knows....
This seems to have fixed the issue, as the phone numbers that I couldn't call, now work, including 611, *611, & #832.
Now, the only issue I'm having is that every time I've turned this new phone off, the color palette reverts to factory stock when the phone turns back on. My selected color palette (Settings/ Wallpaper & Style/Wallpaper Colors) still has a checkmark on it (greens in my case), and appears to be the selected, active colors, but the phone is using the factory stock blue color palette. My old phone kept the greens even after a restart, so I don't know what other issue is going on with this new phone. It's not a deal breaker, but there's something still not right.