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[Q] Anyone got a Omnia 7 from T-Mobile yet ?

Order mine online last Monday, and not had anything from them so far. :-(

Have you tried phoning or emailing them?

I'm waiting on mine too. No exact delivery date given but told it should be within 2 weeks which means they haven't got a clue.
I did read a comment on wmpoweruser that they had to send the 1st shipment back due to quality issues as something was faulty on them. Don't know If it's true but could be the reason for the delay.

I also want to know if the Omnia 7 from T-mobile is locked?

I would have thought so but I thought you could always ask tmobile to unlock it for you.
Or easier still buy from a reseller online and it comes unlocked and it's cheaper, the only downside is 1gb against 3gb and not as fast speed but you can either pay 5 pounds a month to upgrade or chance your luck buy ringing them and ask to have the full speed unlocked. Say it's an android phone as that worked for some people.

Thanks chaps, I will give them a call on Monday and see what they say.

I was told by them that there were QC issues and the first shipment was returend to suppliers.
root beer said:
Or easier still buy from a reseller online and it comes unlocked and it's cheaper, the only downside is 1gb against 3gb and not as fast speed but you can either pay 5 pounds a month to upgrade or chance your luck buy ringing them and ask to have the full speed unlocked.
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What does this mean?

Sorry, I was in a rush earlier.
I meant If you buy the phone from a reseller it will be much cheaper but it will have a 1GB data allowance against 3GB when purchased direct. And you will get not get the full high speed internet, you will be throttled down.
You can phone them up and try your luck and they might remove the speed limit, If not you pay £5 a month to upgrade to the full speed and 3GB.
But compare the prices and It's not worth buying direct and resellers are normally unlocked with no branding.
Plus don't forget Quidco or Topcashback etc for extra money back, about £30 on average.

Phoned them again today, and they said they "might" get some in Friday :-( but they said that about today too.

Turns out the QC issue they had with the phones was with the packaging...
Oye. When they mentioned the Friday delivery they told 'but they still need to go through QC first' implying they don't expect them to ship tomorrow.

Well hopefully it should be sorted soon as a lot of people want that phone (inc me)

Bad news according to the buymobilephones twitter account. Says tmobile have informed them It will take up to 2 weeks before stock arrive
It's getting to a stage where the windows phone stock is as rare as kinect stock.

root beer said:
Bad news according to the buymobilephones twitter account. Says tmobile have informed them It will take up to 2 weeks before stock arrive
It's getting to a stage where the windows phone stock is as rare as kinect stock.
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Sounds like real bad news for us who want one

Got a message from T-mobile, "my phone is in stock" , i need to call back to make payment.
Odd, I already payed online I thought. However I rang anyway.
Now, out of stock !!!!!!!!!!! I was not happy.
They only had a small number of units and I took too long to ring back.
I've now told them to send the next one they get, and take payment.

nope, got mine from orange in london cos i knew they had them. I was with t mobile but they said they had software issues and wouldnt be releasing the phone until it was sorted or something so being the impatient guy that i am i went to Orange (london)

T-Mobile do *not* have stock of the Omnia7. Three have had stock since Tuesday and Orange got stock today.
If you've ordered already, best cancel and go for Orange on next day delivery. You can still piggyback the T-Mobile signal, and you get free picture messaging too

Just tried T-Mobile again and they have no idea when the 'packaging' issue will be resolved. Wouldn't be surprised if Everything Everywhere is deliberately letting Orange get the initial sales for some reason.
Regardless, I couldn't get them to do an 18 month contract below £40, even though Buymobiles.net are doing it at 18 month £30.
I got bored and ordered from Orange - If you ring them and push, they will do the handset free on 18 month Panther 40 for £35 per month using a credit on your bill. You also get the standard orange benefit of being able to upgrade after 15 months.
The reason I did it is I'm very impatient and sick of waiting !
Mickey

Nice one Micky. Ordered mine online. Paid £99 with £27.50/month. Should save about £80 over the usual price, so happy with that

'Packagin issue'? That has to be the most idiotic reason to not offer a product at launch. Especially when it's the only winpho7 handset they offer.

thats wierd!
my omnia 7 came 2 days ago from tmobile?!!

Returned My 2ND G2X , Now Im Stuck With Blackberry :-(

Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.

i work at a tmobile store and we get shipments every business day. no deliveries saturday/sunday
dont know why they wouldn't be getting anything til after mothers day. plus we only get notifications 4 days ahead of time of what the shipment contains.

charlieb620 said:
Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.
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Did you use a debit card or cc? They dont give you money back? I'm thinking about returning mine... They give you store credit back?

was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.

it was a tmobile seller not a tmobile retailer. they said i can use the credit to go to a actual tmobile store to purchase it. im waiting because i dont want any problems. i know all cell phones have issues but i would rather have a issue that can be fixed by a soft mod or something.

You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.

grenademasta said:
You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.
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Samsung amoled only has better blacks.... g2x has amazing color and screen... better them mt4g way better then hd7, evo is out of conversation .... super amoled is nice but those phones feel cheap and touch wiz is ridiculous
although
samsung said no more locked bootloader
still
for now
I say g2x and sensation are best choices
sent from my G2X with no regrets

suhailtheboss said:
was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.
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is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?

Just got G2X for the wife, fast phone. There is slight bleeding but very minor and how many G2x I have to go through for it to be perfect.
I'm waiting for SGS2 myself. Superamoled has more pop to its colors. G2X has more natural white. Superamoled + should be better and bigger screen.
Sent from my SGH-T959 using XDA Premium App

crazythunder said:
is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?
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as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.

My story:
My phone had bleeding/rebooting issues so I decided to exchange.
Called T-Mobile and explained the issues.
CCR told to pack it and send it to T-Mobile Return Center and call them as soon as I shipped it with the tracking number and they will send me the exchange right away. (cool)
I went to my UPS online account, created a shipping label (with tracking number).
Called T-mobile again and told them:
- I just sent my defective phone back here is the tracking number ........ .
CCR started ordering my replacement (took some time, apparently was having a hard time).
At the end, CCR said to me: Okay I had to cancel your order and we will reimburse your money in a couple of days, and we will need to make a new order. (thats when it came to me)
- Can I bye it at my local store so if it has any problem I can exchange in-store?
CCR: Sure thats very smart of you.
No restocking fee, they will pay my shipping.
Already bought it at the store and will be sending the other one tomorrow.
- The new one has the same bleeding problem, same poor signal strengths. At least I haven't had any reboot YET. Will wait for a couple of days without rooting to make sure it is not a rooting issue.

suhailtheboss said:
as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.
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but this doesn't apply if i bought it online through tmo, correct?

crazythunder said:
but this doesn't apply if i bought it online through tmo, correct?
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check your confirmation email from T-Mobile.
This is what mine says:
Return Policy
To receive a refund or exchange, you must return the device within 20 days of the date of your purchase (30 days in California). All original contents must be undamaged and in good working condition, and you must provide your proof of purchase. All devices received as part of a promotional offer (for example, "Buy One Get One Free," etc.) must be returned and some limited edition and other devices may not be refunded or exchanged. You may also be required to pay a restocking fee.
To complete a return or exchange please follow these directions:
Return all devices in their original packaging, including accessories and literature.
Obtain a Return Form and shipping information by visiting T-Mobile online at www.T-Mobile.com/returnupgrade or by contacting Customer Care at 1-800-937-8997.
Send the device via a traceable carrier (such as UPS, FedEx, or DHL), retain shipping information for your records, and insure the package for the full value of the device.
Returns must be received by T-Mobile within 20 days from the date of your purchase (30 days in California).
Accessories: To receive a refund of any accessories purchased, you must return the accessories within 30 days of purchase, along with your proof of purchase.
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thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.

crazythunder said:
thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.
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keep us updated.
i work in a tmobile store and always check every g2x before it goes out. pretty much every single one i've seen has had some sort of bleeding (opened at least 15 boxes in store)
so honestly i think the best bet is to get a replacement or repair done by LG directly instead of just exchanging it for another one.
my g2x also has a bit of bleed, but i'm going to wait till CM7 comes out to see if its noticeable or not.
everyone should keep in mind that these phones do come with a 1yr manufacturers warranty, and the screen bleed issue does fall under that warranty. so even if you miss your tmobile exchange window, you're still covered.

Filed Formal Complaint With AG In Washinton State

All,
I would encourage you to join me in filing a formal complaint with the Attorney Generals Office within Washington State.
I have made serveral attempts to get T-Mobile to resolve the situation I am having with my G2X. I have had 3 different G2X phones which all reboot on their own.
The only solution T-Mobile can provide me is to suffer and wait for the software update or pay full price for another phone.
I don't find either solution to be satisfactory. I have escalated the issue to a Manager which didn't do any good. I also tried emailing the T-Mobile Executive Customer Service Team (of course no reply).
I filed a formal complaint this morning with the AG. I think we should all be intitled to trade the phone in for another model or be allowed to cancel our contracts.
I will let you know what comes out of this.
Lance

Tmo really said tough cookies or buy another phone? I'm having a hard time believing that. They either will offer you a replacement G2x (which you've obviously done) or after 3-4 swaps, offer you a different phone if you ask for it.
I can't picture them telling you to fork over another 500 for another phone.

Thank you. It's irresponsible to release a phone without any QC, then take months testing an update to fix the problems that should have been fixed before launch. A class action law suit may be in order if Tmo doesn't release the mythical update that will fix everything. In all honestly we have a case with the twitter feeds of tmo and lg promising an update to fix the issue show that they were knowledgeable that the phone they were shipping was defective at launch. Not to mention the ocean of forums and news articles reporting the same problem.
Sent from my iPhone using XDA Premium App

GideonX, that's not true in my case. I tried my damnest to get something else after four phones. T Mo is happy to send me another G2X as the last two came, no box, battery, cover ....nothing, just a phone. I refuse to take a fifth. I was not offered anything else except another G2X, no matter how many people I talked to.
I am going to pay the contract price for the Sensation.
Tell me what I need to do to sign on the complaint. I may start one in Texas too. My problem is, I'm on my forth and they won't offer me a Sensation without me paying for it? How many bad ones do I get before it's on them? I've jumped through hoops here.
And now my daughters much vaunted fault free G2X is now getting hinky as well. Just over a month old.
And I sent an email to the execs (with addresses from consumerist.com) at T Mobile too....not one single reply. No one will answer because they are swamped with complaints I'm thinking.

yea dude tmobile and lg need to get there **** on the ball......fast!!!

Really? Wow....I'm sure the a.g. doesnt have anything important to do besides this. This is ****ing ridiculous
Sent from my LG-P999 using XDA App

laker666 said:
Really? Wow....I'm sure the a.g. doesnt have anything important to do besides this. This is ****ing ridiculous
Sent from my LG-P999 using XDA App
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You're right, Let's just have T Mobile and LG take care of the 2 out 3 bad ones. Oh yeah.

Same thing happened to me. I filed a complaint with the BB and the AG. Received a call from a higher up at Tmo 3 days later who instructed me to return my two G2X's for a full refund and removal of the 2 year extension to my contract. That was after 7 calls to them. Finally got to the highest level of tech support who told me I was too smart for them and that they knew they couldnt argue with my logic about continually replacing the device even though they were knowingly sending me another defective unit. Phones are shipping back today.

The replacement phone is the SGS 4g, which is a downgrade IMO. I just received my fifth phone, I know it's a refurbish because I contacted a rep last Thurs. and the phone was sent on Friday (new phones are on back order). I would have been within my 14 day exchange period, but when phone #3 had the heat up and shut down issue T-Mobile told me I didn't not need to exchange the phone, just the battery. Exchanged battery and it still died. Phone #4 had really, really bad screen bleed. The phone they just delivered, phone #5, has wi-fi issues and screen bleed. About to call and speak with a rep and demand either they send me a new G2X (new box, new battery, etc) or give me my money back as I was duped into letting my 14 day exchange period lapse.
I have been with T-Mobile for almost 10 years and have never complained. T-Mobile really screwed the pooch here on QC.

I have never had a problem getting what I wanted by calling 611. That's really unfortunate that they aren't helping you out but maybe you're asking the wrong questions. Also, I get the most help by staying calm and collected. Hope things get better for you.
Sent from my LG-P999 using Tapatalk

Sensation came out. Tada, that's the equivalent phone.

dpdoughty said:
Same thing happened to me. I filed a complaint with the BB and the AG. Received a call from a higher up at Tmo 3 days later who instructed me to return my two G2X's for a full refund and removal of the 2 year extension to my contract. That was after 7 calls to them. Finally got to the highest level of tech support who told me I was too smart for them and that they knew they couldnt argue with my logic about continually replacing the device even though they were knowingly sending me another defective unit. Phones are shipping back today.
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That sucks.They didn't offer any other options? Because for me, a big part of the equasion is how well T Mobile has treated me overall. So are you going to stay with T Mobile? How did you leave it with them? You canceled?
Even though they are more expensive I've liked how they've treated me on an individual basis, person to person. I get live people easily who are overall empathetic and knowledgable. Some may argue that. I've pissed a few off the reps off, and they still remain civil and respectful.
I think it's too bad. This is actually a huge problem for them. They have to be careful how much they do for people don't they? It could get very expensive.

Just a few more comments as I have read the replies:
1. I too was squeezed out of my remorse period by going through the phone exchange process. As everybody knows, it takes time to get a replacement, try it, send it back, get a replacement, etc....
2. Truly, the only options T-Mobile gave me after having three phones with the same issue 1. get another G2X 2. buy another model, or 3. wait for the software. All three options were not satisfactory to me as nobody can tell me when the software will happen (summer is all I get).
3. I am going to stay with T-Mobile and wait to see how the AG complaint works out. Its a big company against me.
4. Somebody made the comment about only 1 or 2 people having the issue and asked why we didn't have T-Mobile just deal with it rather than escalate. The fact is, many of these phones have problems. T-Mobile has been sending internal memos to their employees giving talking points, etc. about phone calls which come in regarding.
Thanks,
Lance

It is unfortunate that your phones are defective.
My phone has being pretty solid and I'm very happy with my purchase.
Sent from my G2x

ickster said:
That sucks.They didn't offer any other options? Because for me, a big part of the equasion is how well T Mobile has treated me overall. So are you going to stay with T Mobile? How did you leave it with them? You canceled?
Even though they are more expensive I've liked how they've treated me on an individual basis, person to person. I get live people easily who are overall empathetic and knowledgable. Some may argue that. I've pissed a few off the reps off, and they still remain civil and respectful.
I think it's too bad. This is actually a huge problem for them. They have to be careful how much they do for people don't they? It could get very expensive.
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I will probably wait out the SGS II on Verizon and jump ship. I have been pretty impressed with T-mo's support in general. However when I talk to a retention rep and they tell me that my battery life and freezing/locking up are part of the Android OS since the G1, thats where I draw the line. I then spoke with the their supervisor who told me that they have been using android for 5 (???) years and this is just what I should expect from Android. I should be clearing my Phone logs and txt messages daily to ensure proper functionality of the phone.
I was offered continual replacements until the problem fixed itself. When speaking with the top teir they told me that LG has to agree to what phone you receive if you are getting a comparable phone. Usually it is never a like trade. It was at that point she recommended I check out some of the online communities to see if they had a solution. She couldnt "officially" recommend it but said there might be a solution on one of them. I told her I was an active member of xda and that I already ripped the phone apart to no successful end.

Well, The phones do have issues for sure. My G2X is on the lighter side of the issue pool with only the occasional reboot and shut down that requires a battery pull. Oh and I can't forget the damn Data connection bouncing between 4G and nill like a superball on meth any time I try to actually use my Unlimited-Limited Data plan. (2GB with speed capped is not unlimited but I knew this when I paid for the service.)
I don't know what the AG can or really will do about something like this. A private attorney could possible make a case for a defective unit that was intentionally sold knowing it was defective. But proving someone KNEW something is kinda difficult. It would be fairly fruitless unless T-mo made a blanket statement and refused to support us anymore at all. The contracts are very well worded to specifically make moves like this a non-issue for T-mo.
I'm on hold trying to get a replacement battery to see if that helps, I know it wont but a second battery would be nice anyway. I love my G2X, and honestly I'd do it over again knowing what I know now because Ive had countless hours of enjoyment playing games on it, and just using it.
***Edit: And just like that they are shipping me a replacement Battery. I'm finding it hard to be upset with the T-mo support people. ***

OP, I know someone in the AG's office in Olympia. I sent them a one-pager of my experiences to add to yours. They actually have a case open against T-Mobile for unfair business practices having to do with terms disclosure so the handling of the G2X issues can easily be added to that. And you don't still have to have the phone in order to get involved. If the AG's findings are against T-Mobile there's a shot at remedy and/or financial compensation for both current and former Washington owners. And if Washington sites T-Mobile, others in other States can forward the findings to their AG which makes it easier to get the case picked up.

GideonX said:
Tmo really said tough cookies or buy another phone? I'm having a hard time believing that. They either will offer you a replacement G2x (which you've obviously done) or after 3-4 swaps, offer you a different phone if you ask for it.
I can't picture them telling you to fork over another 500 for another phone.
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i dont have a hard time believing that...they said the same crap to me when i went thru 6 refurbished G2 phones in a little over a month, 4 of them in about one weeks time because they were defects out of the box. they offered me various phones which none were acceptable to me, and then they decided to tell me that i can pay full retail, or contact HTC for repairs, which i thought was dumb because HTC fixed the refurbs so why would i go thru more work for the same results?
honestly, these phone makers are so worried about production they dont give a **** about quality and performance, because they know some sucker will pay full retail for the next supposed better model.

dpdoughty said:
However when I talk to a retention rep and they tell me that my battery life and freezing/locking up are part of the Android OS since the G1, thats where I draw the line. I then spoke with the their supervisor who told me that they have been using android for 5 (???) years and this is just what I should expect from Android. I should be clearing my Phone logs and txt messages daily to ensure proper functionality of the phone..
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yea thats bull****! i had a directv rep tell me it can take up to 8 MINUTES, yes minutes for an hd channel to tune in when i complained about how slow my box was. i was told in a store that the G2x requires more charging when i went to swap my battery out, i said maybe so, but in reality my G2 under 4 times the usage got me a whole days use, the G2x battery got me half a day under less use, so that makes no sense at all. i can see charging it half way thru the day with the same use as my G2.....they really think most customers are that stupid and will listen to anything their big corporate brother tells them. for the time i used android, erasing stuff never made my phone work better except on my G1 where i limited my SMS to 25 per thread, as my messaging app was always slow unless i deleted them. these reps will tell you anything just to get your ass off the phone
i remember when i was a sales rep the crap they wanted us to tell people on why a phone was laggy, or slow, etc. remember that pile of crap, the moto Q? instead of dealing with the problems they had and the complaints, i would just tell people that they were piles of crap and dont bother....instead they wanted us to say that an extended battery will resolve the lack of battery life...so someone that wants a nice thin phone cant have a nice thin phone with that battery!!! so lets move on to another device. oh, the trackwheel/pad sucks? they would tell us to tell people windows will constantly update the device to work better. year right.... well how about blackberry, its a lot smoother...thats my answer!!

Xenolance said:
I'm on hold trying to get a replacement battery to see if that helps, I know it wont but a second battery would be nice anyway. I love my G2X, and honestly I'd do it over again knowing what I know now because Ive had countless hours of enjoyment playing games on it, and just using it.
***Edit: And just like that they are shipping me a replacement Battery. I'm finding it hard to be upset with the T-mo support people. ***
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I got my replacement battery today. So I went back to my stock backup (from CM7) and put in my new battery (read 86%) which had a "build date" of about a month after my first one.
The phone reset itself in less than 30 minutes while charging to full...

[UK] Carphone Warehouse pre-orders

Hi all
Anyone pre-ordered from CW yet?
what did you get and when do you think it will be shipped
Cannot remember if last year they were OK or not at shipping them ahead of others
Also are there some freebies with these orders?

I tried to pre-order....THREE times. First time, 2 hours later got an email back saying they could not proceed and had cancelled the order (no epxlanation). Second time got an email back an hour later saying they had cancelled it again, due to an "information mismatch". Rang them up to find out what the hell they were playing at, got through to sales who couldnt tell me why they had cancelled it so they passed me on to the "web team", who couldnt tell me anything at all, and passed me on to customer services.....who cut me off. I tried one final time to order it, this time got a reply an hour later again saying that it had been cancelled again, due to me failing a credit check, and telling me to check with the network I had selected......I had not selected any network since I was buying the handset only, there was no requirement for any kind of credit check, and if they HAD done a credit check then it would have come back as perfect. At this point I went to John Lewis website instead and ordered it fine first time. I will lose the crappy £99 speaker that was gonna go straight on ebay anyway, but it'll be worth it not to have to deal with the CPW muppets ever again.
I wasn't sure who to go with as I wanted to make sure delivery was on 20th since I will be at home that day and I figured CPW would have the most stock plus the free speaker. But then they will probably also have the most orders. John Lewis isn't a place people would normally think of buying a mobile from (I was surprised to even see it listed!) so I'm hoping they have enough stock and reliable enough delivery to get it to me on time. My order confirmation shows the delivery date, the CPW confirmation only said "current" delivery date which didn't sound very definite to me!

Ordered instore at CPW inside Curry's Bolton today. Black S8 (SimFree). Took 10 mins, collect from store on the 20th & get a free Samsung speaker

Same. Ordered instore in Market Harborough CPW for delivery to store on 20th. The free Samsung speaker looks rather nice and is waterproof to match the phone. I'll be using that in my bathroom. They had both S8 models to play with - full working units, not dummies. Very nice indeed! Went for the S8 - it's plenty big enough!

scgf said:
Same. Ordered instore in Market Harborough CPW for delivery to store on 20th. The free Samsung speaker looks rather nice and is waterproof to match the phone. I'll be using that in my bathroom. They had both S8 models to play with - full working units, not dummies. Very nice indeed! Went for the S8 - it's plenty big enough!
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Scary how much smaller it is than my 6P and how little bezel there is! Still almost went for the plus tho...

Ordered mine on Launch 10 mins after the Live Announcement ended from CPW in Currys in York. Got a Black S8 + Free Wireless Speaker and a free £50 Currys/PCWorld Gift Card to use within 6 months. Delivery to store on 20th April.

comicbookguy72 said:
Scary how much smaller it is than my 6P and how little bezel there is! Still almost went for the plus tho...
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Indeed. I was amazed at how the plus just doesn't look huge as I imagined it would. I wasn't actually intending to order - I bought a Google Pixel a week ago but was very disappointed as the lens flare I got in several photos over the weekend. CPW accepted the return and I paid the extra for the S8. Now having to use my old Nexus 5 for a couple of weeks.

scgf said:
Indeed. I was amazed at how the plus just doesn't look huge as I imagined it would. I wasn't actually intending to order - I bought a Google Pixel a week ago but was very disappointed as the lens flare I got in several photos over the weekend. CPW accepted the return and I paid the extra for the S8. Now having to use my old Nexus 5 for a couple of weeks.
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Good to know the returns policy works. Just hope rooting is possible and the custom rom scene is good enough on the S8. (had Nexus devices since the GNex & really going to miss crack flashing).....

I had a Galaxy S7 before the Pixel. I didn't do any custom roms or anything, but did flash firmware on a couple of occasions. TouchWiz (or whatever they call it now) is not an issue any more - I put Nova Launcher on it and to me it looks just like stock Android. The photos I took on the S7 pleased me more than those I took on the Pixel, so I have high hopes for the tweaked camera algorithms on the S8.

scgf said:
I had a Galaxy S7 before the Pixel. I didn't do any custom roms or anything, but did flash firmware on a couple of occasions. TouchWiz (or whatever they call it now) is not an issue any more - I put Nova Launcher on it and to me it looks just like stock Android. The photos I took on the S7 pleased me more than those I took on the Pixel, so I have high hopes for the tweaked camera algorithms on the S8.
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It's actually not the same sensor either ,it's the same specs but a new one that no other phone uses. I'm sure it will be better in many scenarios with the improved processing and new features and will probably knock the Pixel from 1st place on dxomark. I can't wait to do some testing once I get it.

I can't wait for the 20th and my new phone! I pre-ordered it from CPW on Saturday.

ewokuk said:
I tried to pre-order....THREE times. First time, 2 hours later got an email back saying they could not proceed and had cancelled the order (no epxlanation). Second time got an email back an hour later saying they had cancelled it again, due to an "information mismatch". Rang them up to find out what the hell they were playing at, got through to sales who couldnt tell me why they had cancelled it so they passed me on to the "web team", who couldnt tell me anything at all, and passed me on to customer services.....who cut me off. I tried one final time to order it, this time got a reply an hour later again saying that it had been cancelled again, due to me failing a credit check, and telling me to check with the network I had selected......I had not selected any network since I was buying the handset only, there was no requirement for any kind of credit check, and if they HAD done a credit check then it would have come back as perfect. At this point I went to John Lewis website instead and ordered it fine first time. I will lose the crappy £99 speaker that was gonna go straight on ebay anyway, but it'll be worth it not to have to deal with the CPW muppets ever again.
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I've had this from Carphone Warehouse several times in the past. I can almost guarantee that if I order anything online from them the payment will be rejected and I will have to contact them, then my bank to get it sorted. I don't know what they do, but I never have issues like this with any other company. When I check my credit reference no search is visible from them and, as you say, there is no reason to refer to a credit reference to buy a phone SIM free!

ewokuk said:
I tried to pre-order....THREE times. First time, 2 hours later got an email back saying they could not proceed and had cancelled the order (no epxlanation). Second time got an email back an hour later saying they had cancelled it again, due to an "information mismatch". Rang them up to find out what the hell they were playing at, got through to sales who couldnt tell me why they had cancelled it so they passed me on to the "web team", who couldnt tell me anything at all, and passed me on to customer services.....who cut me off. I tried one final time to order it, this time got a reply an hour later again saying that it had been cancelled again, due to me failing a credit check, and telling me to check with the network I had selected......I had not selected any network since I was buying the handset only, there was no requirement for any kind of credit check, and if they HAD done a credit check then it would have come back as perfect. At this point I went to John Lewis website instead and ordered it fine first time. I will lose the crappy £99 speaker that was gonna go straight on ebay anyway, but it'll be worth it not to have to deal with the CPW muppets ever again.
I wasn't sure who to go with as I wanted to make sure delivery was on 20th since I will be at home that day and I figured CPW would have the most stock plus the free speaker. But then they will probably also have the most orders. John Lewis isn't a place people would normally think of buying a mobile from (I was surprised to even see it listed!) so I'm hoping they have enough stock and reliable enough delivery to get it to me on time. My order confirmation shows the delivery date, the CPW confirmation only said "current" delivery date which didn't sound very definite to me!
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On the Samsung website (btw - how come you didnt ordered it form there?) when i placed my initial order (which was cancelled by some idiot CS guy) it was saying deliver from 19th - but when i tried to order again yesterday - it was saying deliver by 28th April !?>! - in the end their stupid webpage didnt work so i gave up and gone with CW who say delivered by 21st ....i went for collect in store since i am never in one place to wait for the courier

scgf said:
I've had this from Carphone Warehouse several times in the past. I can almost guarantee that if I order anything online from them the payment will be rejected and I will have to contact them, then my bank to get it sorted. I don't know what they do, but I never have issues like this with any other company. When I check my credit reference no search is visible from them and, as you say, there is no reason to refer to a credit reference to buy a phone SIM free!
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I had the same issue - got an email later saying card didnt go thru - had to call bank and them to sort it out - annoying - but still better than the crap samsung website service

tim2london said:
On the Samsung website (btw - how come you didnt ordered it form there?) when i placed my initial order (which was cancelled by some idiot CS guy) it was saying deliver from 19th - but when i tried to order again yesterday - it was saying deliver by 28th April !?>! - in the end their stupid webpage didnt work so i gave up and gone with CW who say delivered by 21st ....i went for collect in store since i am never in one place to wait for the courier
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I didnt order from Samsung because when I went there to check on Sat, it was saying deliver by 28th and didn't even mention getting it earlier via pre-order so I assume they had already sold out of the pre-order ones. I think years ago when I was going to pre-order something from Samsung it turned out that they didn't have enough stock to fill it, and other places like CPW did, so I ended up having to cancel it and get it elsewhere to avoid delays. You would think Samsung themselves would have the most stock but that wasn't the case back then so i haven't ordered direct from them since.
CPW are clearly too incompetent to get their own website to work properly, and too incompetent to be able to deal with it when it doesn't work, so hopefully John Lewis can deliver instead.

ewokuk said:
I didnt order from Samsung because when I went there to check on Sat, it was saying deliver by 28th and didn't even mention getting it earlier via pre-order so I assume they had already sold out of the pre-order ones. I think years ago when I was going to pre-order something from Samsung it turned out that they didn't have enough stock to fill it, and other places like CPW did, so I ended up having to cancel it and get it elsewhere to avoid delays. You would think Samsung themselves would have the most stock but that wasn't the case back then so i haven't ordered direct from them since.
CPW are clearly too incompetent to get their own website to work properly, and too incompetent to be able to deal with it when it doesn't work, so hopefully John Lewis can deliver instead.
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On JL website - they only have S8+?

I like you guys LOVE the phone and want to upgrade. 2 things have stopped me, 1 = is what the battery life is going to be like, 2 = and most importantly is because UK is getting screwed again with crap deals, US are getting memory or VR etc and silver colors etc, UK are not getting anything other then maybe insurance or £50 speaker which not all of us want.
Slowly tempted to wait for better deals but look forward to your reviews, Enjoy your new slick phones!!

FoneFreak786 said:
I like you guys LOVE the phone and want to upgrade. 2 things have stopped me, 1 = is what the battery life is going to be like, 2 = and most importantly is because UK is getting screwed again with crap deals, US are getting memory or VR etc and silver colors etc, UK are not getting anything other then maybe insurance or £50 speaker which not all of us want.
Slowly tempted to wait for better deals but look forward to your reviews, Enjoy your new slick phones!!
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Depends what you want. I'd much rather have the speaker than a VR headset or a memory card!
I'm not sure the UK is getting screwed - the S8 launches here at the same time as the States. There are many countries that don't see phone releases until much later after launch. We generally get them pretty quickly.

tim2london said:
On JL website - they only have S8+?
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I thought they had both but I have ordered the + anyway.
---------- Post added at 13:18 ---------- Previous post was at 13:17 ----------
FoneFreak786 said:
I like you guys LOVE the phone and want to upgrade. 2 things have stopped me, 1 = is what the battery life is going to be like, 2 = and most importantly is because UK is getting screwed again with crap deals, US are getting memory or VR etc and silver colors etc, UK are not getting anything other then maybe insurance or £50 speaker which not all of us want.
Slowly tempted to wait for better deals but look forward to your reviews, Enjoy your new slick phones!!
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Yup battery life worries me too but I have not found another device that I would be willing to go for and my S5 is getting on a bit so I need to upgrade.
UK being screwed is nothing new. We get screwed on price and screwed on deals for just about everything. Now they are using brexit as an excuse to stick the prices up on everything when we were already paying far more than the exchange rate says we should have been paying in the first place! They have all just spotted an opportunity to increase their profits by a big chunk and hide it as being brexit. And Samsung themselves can keep whacking up prices all over the world because they dont really have any serious competition at the top end, otherwise they wouldn't be able to.

XxSPARC0xX said:
Ordered mine on Launch 10 mins after the Live Announcement ended from CPW in Currys in York. Got a Black S8 + Free Wireless Speaker and a free £50 Currys/PCWorld Gift Card to use within 6 months. Delivery to store on 20th April.
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arrgh how did u managed to get extra 50 quid on top xd i just preordered s8 plus and free speaker... for delivery on the 20th

Anyone else taking advantage of the OnePlus offer to trade in phone?

I ask because after I waiting a week I initiated a chat with them and the box finally showed up last week. I boxed my 6T up and sent it off over the weekend. Looks like the return label generated is ground shipping which is BS since they don’t do the trade ins like Samsung (give you credit contingent on the phone being in the condition you actually described it). Since you are without your personal device that is highly inconvenient. So it won’t get to its destination until Friday this week. Then they say it may take a few days after that for someone to assess it. Now the website has the shipping times at 10 days. That is crazy. Had I known this process would’ve been this long and drawn out I wouldn’t have bothered doing it. Anyone else going thru this madness? Just seems highly inconvenient for a consumer

I sent my phone last week, it's on its way to TX- will arrive Friday. I'll update you after Ingram receives it.

curious how are you sending the phone in ahead of 2 week return policy period being over - have they changed the requirment?

jrmt077 said:
curious how are you sending the phone in ahead of 2 week return policy period being over - have they changed the requirment?
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Cash back has to be done 15 days from purchase. It's mentioned in the FAQ. Voucher is done prior to ordering a 7P. I have backup phones, so someone with 1 device would do cashback.

Hahaha no way. It's a trade in program come on now when are these ever fair to the consumer.... Oh never and this is proof. I had my 8/128 6T in perfect condition appraised by there little trade in program. They were only offering 240 for it and I already I knew it was going to be a hassle with sending it back and inspected so I just laughed really hard at their pathetic offers. I put my phone on offer up and soold it for 400 in just a couple days before the 7 pro came out and I ordered it right away. The best option any of you have if you're looking to make some money out of your current devices then you should sell them yourselves. You will deal with at least headache and hassle.

If you can sell it yourself,do,put an add on marketplace on Facebook,local buy and sell,anything.You won't get anywhere near what it's worth from trade ins,
Me personally I like to try and sell the phone myself but can agree sometimes it can be frustrating dealing with people who like to drive down the price and get the best deal off you,for a quick sale and better prices use shops like CEX in the UK and Ireland, although their prices can be dodgy too at times

se7ensde said:
Hahaha no way. It's a trade in program come on now when are these ever fair to the consumer.... Oh never and this is proof. I had my 8/128 6T in perfect condition appraised by there little trade in program. They were only offering 240 for it and I already I knew it was going to be a hassle with sending it back and inspected so I just laughed really hard at their pathetic offers. I put my phone on offer up and soold it for 400 in just a couple days before the 7 pro came out and I ordered it right away. The best option any of you have if you're looking to make some money out of your current devices then you should sell them yourselves. You will deal with at least headache and hassle.
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The values are quite fair, if not great for other brands. Samsung, Apple, and Moto aren't too bad. For example, an iPhone SE gives 110- about half of what a 6T provides. Some phones give 600+ towards 7 Pro.
I sell things in my personal time, but I don't always the time to physically meet buyers on CL, OU, LG, etc. Online includes fees, that's why I didn't list my phone on eBay/swappa.

Ace42 said:
The values are quite fair, if not great for other brands. Samsung, Apple, and Moto aren't too bad. For example, an iPhone SE gives 110- about half of what a 6T provides. Some phones give 600+ towards 7 Pro.
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There no where near fair. Stop defending them cause you're falling for their trade in scam. Yeah there probably are some phones that will get about 600 for phones that originally cost double that value. But those ones are still getting ripped off badly because you can easily sell your device for a price more to your liking. And if you actually read up on this you would know that no one gets the same offer from OnePlus even if they're devices are in the same conditions they simply offer some people more and some less. I've already seen it happening.

Sold my 6T on Swappa for $440 with a few extra cases. After fees and shipping, cleared about $400. Not saying selling is for everyone but I picked up the 7 pro for only $665 with student discount.

5 page topic on this: https://forum.xda-developers.com/oneplus-7-pro/help/one-plus-trade-program-t3930232

Good idea, trade in for under 70% of what it is worth

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Apex i ITR said:
I ask because after I waiting a week I initiated a chat with them and the box finally showed up last week. I boxed my 6T up and sent it off over the weekend. Looks like the return label generated is ground shipping which is BS since they don’t do the trade ins like Samsung (give you credit contingent on the phone being in the condition you actually described it). Since you are without your personal device that is highly inconvenient. So it won’t get to its destination until Friday this week. Then they say it may take a few days after that for someone to assess it. Now the website has the shipping times at 10 days. That is crazy. Had I known this process would’ve been this long and drawn out I wouldn’t have bothered doing it. Anyone else going thru this madness? Just seems highly inconvenient for a consumer
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I had a 6T with 8/256GB.
The trade in was $270. I sold it for $475.
The trade in is a joke.

se7ensde said:
There no where near fair. Stop defending them cause you're falling for their trade in scam. Yeah there probably are some phones that will get about 600 for phones that originally cost double that value. But those ones are still getting ripped off badly because you can easily sell your device for a price more to your liking. And if you actually read up on this you would know that no one gets the same offer from OnePlus even if they're devices are in the same conditions they simply offer some people more and some less. I've already seen it happening.
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Fair has many definitions and you assumed the wrong one. I never said their values were praiseworthy nor equal to sellling. Google gave 250 for an SE, whereas it's only 110 thru OP.
Actually you'd be hard pressed to get 110 for an iPhone SE 32 after all fees (ship, marketplace, and PP)... I'm familiar with Ingram/Phobio, and know that values can fluctuate from start to end. Those that have dealt with Samsung have heard the horror stories for mint phones.
I have no horse in this race, and neither company has done anything for me. I'm simply stating how select trades are okay. Here are confirmed amounts: SE 110, G7 210, Z2 120, v30 190, S7e 140, 8+ 440.

I was an avid SWAPPA user for years. I was selling phones with little issue. Last year I bought a S9+ and sold it a few months after for $650 with no issues. A year later the guy lodges a complaint on swappa but I didnt see it because the email address my account corresponds to on there is an address I check only once and a while. So about 2 weeks had passed from the original complaint being lodged before I responded. Once i did see if I felt terrible but started making phone calls (HE and I were both on T-Mo so I called them immediately to ask why they flagged the phone as stolen even though I had bought it from Samsung directly. The lady i spoke to said that all he had to do was call them and they would lift it. I also called Samsung because my receipt didnt show the IMEI of the phone I purchased and I wanted to get detailed billing showing I legit purchased the phone. Samsung was unable to provide that info even though they verbally confirmed the IMEI was correct (a whole other issue I have). So anyway I responded back on swappa with all this detail and the original buyer wasnt really responding to the site admins and I.
What i didnt know was he lodged a complaint against me on paypal at the same time. Paypal didnt notify me (They claim they called but I had no missed calls from Paypal. I find out about a month after all of this was Paypal account had been charged back for the phone. This guy now has his money back and a perfectly fine Samsung S9+ and I am out the money and no phone. So yeah I USED to sell phones but after this ordeal.....being screwed for a phone I sold a year before......Yeah I'm done with selling phones now......not when the risk is this. I'd rather take the hit on a trade in. I'm still angry about the situation but the guy lives in Michigan and while it may be worth going to there...I dont trust myself on what I might do. I'm taking this as a lesson. **** selling used phones now.

Ace42 said:
I sent my phone last week, it's on its way to TX- will arrive Friday. I'll update you after Ingram receives it.
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Sounds like we sent it at the same time. Delivery time is for today as well. I didn't realize it would take so long and i have international travel on the 12th planned. I can't use my work phone so I may have to have someone mail me the phone from here.

NavySpark said:
Sold my 6T on Swappa for $440 with a few extra cases. After fees and shipping, cleared about $400. Not saying selling is for everyone but I picked up the 7 pro for only $665 with student discount.
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Hope you dont get ****ed over like I did.

I totally spaced on the cash back option. I just went ahead and bought it now...I know it puts the value I would get back out 15 days + whatever time it takes for me to get the handset in my hand but I couldn't take the chance of waiting for them. I'll take the cash back option after a few weeks. Still inconvenient but a bit better.