Hello,
Ever since I have had my AT&T Tilt (HTC Kaiser), I have always been able to receive Gmail emails, but never send them. Today a family member got a HTC Touch Pro and the retailer set up the gmail account for him. He IS able to send gmail messages through his HTC Touch Pro.
I went through his settings step by step and they were identical to mine.
Whenever I attempt to send an email, it gives me an Error Synchronizing message and the mail remains in my outbox. Any help would be greatly appreciated.
Thanks!
this probably wont help but you can give it a try. I had some problems with email and this is how i fixed it.
go to connections, select your connection and where it says this connection uses a proxy server make sure thats not selected. I have no idea why that fixed my problem but it did so you could give it a try.
Okay nope it says:
[X] This network connects to the internet
[ ] This network uses a proxy server to connect to the Internet
Related
Hi
We have several phones with Windows Mobile 6.0 and 6.1 that have the same problem. Problem is that when they try to send an email with no attachment it sends fine using GRPS but as soon as you add an attachment of any size it tries to send the email using Wifi even when Wifi is turned off! Consequently the email doesn't send and the complete send/receive cycle fails meaning the user doesn't even get any new emails and no errors are displayed. It is very frustrating for the users as they have to constantly check the outbox to be sure send/receive is working.
For a little background, the reason i know its trying to use the Wifi connection that i checked the control logs on the device.
Thanks in advance for your help.
More information
I have added the log entries from the phone in hopes that someone may be able to identify the issues.
2008-06-27 16:20:09 SyncBegin (null)
2008-06-27 16:20:09 EngineBegin Microsoft Exchange, 2.5
2008-06-27 16:20:11 EstConnection WOI NOT requested
2008-06-27 16:20:11 EstablishConn hr=0x85020006, handle=0x820d89aa, pri=0x8000, status=0x24, flags=0x0, wait=1
2008-06-27 16:20:41 EstablishConnTimeout hr=0x85020006, handle=0x820d89aa, status=0x24
2008-06-27 16:20:41 EstablishConn hr=0x85020006, handle=0x820d89aa, pri=0x8000, status=0x24, flags=0x0, wait=0
2008-06-27 16:20:42 RadState DN={98C5250D-C29A-4985-AE5F-AFE5367E5006}\TNETW12511, N=IEEE 802.11b/g Compatible Wi-Fi Adapter, S=0, DS=18060030, T=1
2008-06-27 16:20:42 EngineEnd hr=0x85020006, Cannot connect with current connection settings. To check your connection settings, select Start, then Settings, then Connections.
2008-06-27 16:20:42 SyncEnd
Have you tried with a different email account?
This is for exchange / outlook / activesync so there isn't another email account to try. Thing is it complete works for the nokia e61's we have using the same settings.
i'd try to do it sending from a hotmail or gmail to rule out the pda being the issue and making sure the activesync being the issue
Other email account
Set up a rogers/yahoo email account using imap and it sends email with attachments with no trouble. Also, notice that in my first post that the radstate is wifi even though i don't have wifi turned on!
More info
Did a hard reset of the phone and now in the log instead of trying to connect to wifi a get a simple error
2008-07-10 17:29:32 ConnInfo Failed (0x80004005)
All the research points to their being a problem with an sync item which probably is the email with the attachment. But why??? I've tried all different types of attachments and combinations.
Also, i did get it to work 3 times right after a hard reset but subsequent tries failed.
Hi all,
I have a major problem with sending emails on my TP.
Let me start with saying: proxy is deactivated and I coudn't find anything about this subject in this forum.
When I delete all my accounts and setup a new one and try to send the first email, everthing works the way it is supposed to and it will be doing so for the rest of the day (ok, I didn't check that by sending emails every hour)
After a day or so (don't know exactely when this change happend) I can not send emails anymore. I'm 200% sure that I have not changed any settings so that can't be the problem.
The error message I receive when trying to send emails is:
"Can not send message, check network coverage and account details"
Does any of you know what causes this problem and how I can solve this?
Thank you very much in advance!
**edit** Okay, I tested the abillity to send emails every hour today (nothing better to do )
I created the account this morning and got the first send error around 6 hours later.
Same location and same reception (2-3 bars on 3G).
Strange, very strange
Does your ISP support IMAP and POP accounts. I use Yahoo, and i occationally get the same message, the only reason it could be is network coverage. If you are roaming, the speed may not be high enough for your service.
Also check the size of e-mail download, set it to 20kb and test it for a few days.
Hope this helps
Rih
ISP supports POP as well as IMAP.
Since receiving is not a problem at all, I also tried different smtp servers for sending email. But as soon as I get the first error message, I can not send emails from whatever server I'm using.
I'm also not roaming and have excellent speeds all the time.
Just curious: how does the download limit of 20kb affects the abillity to send emails?
I've set mine to download everything (whole message)
I had this problem and it ends upi a coverage problem, I get this error with 1 bar. and it wont send.
Also if you swap between wifi and 3G make sure you you SMPT is on your email provider and you tick the send secure mode. I =got caught on this using diffrent WIfi hot spots.
Hey, I just got the fuze and setup my gmail. I can receive, but can't send. Whey it tried to send I get the message "The messag(s) could not be sent. Check that you have the network coverage and that yhour account information is correct. Then try resending".
I did verify my account info was correct and I double checked the gmail settings. Also I thought maybe the proxy was active so I did run the disable proxy.
Anyone else have this issue?
piggity said:
Hey, I just got the fuze and setup my gmail. I can receive, but can't send. Whey it tried to send I get the message "The messag(s) could not be sent. Check that you have the network coverage and that yhour account information is correct. Then try resending".
I did verify my account info was correct and I double checked the gmail settings. Also I thought maybe the proxy was active so I did run the disable proxy.
Anyone else have this issue?
Click to expand...
Click to collapse
If you have AT&T set your SMTP to: CWMX.COM
This is a known, and now fixed Microsoft problem with WM 6.1 Here is the link to the download on the Microsoft site.
http://www.microsoft.com/downloads/...d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm
Hope this helps,
Brian
I got the same error trying to send an email to Gmail IMAP server over a 3G connection. Does the WinMo 6.1 problem/fix apply to Gmail IMAP the same as it does to POP3 accounts?
Sure does.
Brian
Thanks for the verification, Brian. I applied the fix, and Gmail IMAP is working as it should.
Rick
This forum is a treasure...
Confirmation - It Works
This resolved the GMail outbound email issue for me as well.
Thanks to all of you who help others around here!
Okay, so I'm having this problem as well. I installed the Microsoft update, but like ... it's still not working.
I recently switched from a Tytn II/Tilt and Touch Pro/Fuze. I had email working on my Tilt, but it won't let me send on the Fuze. I am 100% sure all the settings are correct, and like I said, the update is installed. Aside from the proxy server thing, I have no ideas of how to fix this. But I don't know how the proxy server thing works.
MutatedSpleen said:
Okay, so I'm having this problem as well. I installed the Microsoft update, but like ... it's still not working.
I recently switched from a Tytn II/Tilt and Touch Pro/Fuze. I had email working on my Tilt, but it won't let me send on the Fuze. I am 100% sure all the settings are correct, and like I said, the update is installed. Aside from the proxy server thing, I have no ideas of how to fix this. But I don't know how the proxy server thing works.
Click to expand...
Click to collapse
What provider do you have, what account are you trying to set up, what ROM are you on, etc, etc, etc.....
I hope you weren't expecting someone to answer your vague question...
Yes, you mentioned Tilt and Fuze which tells me that your on AT&T but you really haven't provided enough info to assist you.
For your proxy, go to Start\Settings\Connection\Connections\Manage Existing Connections\Proxy Settings and check "TAhis network connects to the internet" uncheck "this network uses a proxy" and clear out any proxy listed.
Also go to Advanced\Select Networks and set both to MediaNet.
Depending on WHAT e-mail your trying to set up, check your settings for the outgoing server.
For example default settings for Yahoo put in smtp.mobile.mail.yahoo.com but I have to remove .mobile to get it to send.
Fuze and gmail
I have pop enabled for gmail--do I need imap instead?
I can't seem to connect--it rejects my password.
Hotmail works.
Pop3 through Lunarpages server works fine.
I can access my gmail just fine on my desktop computer.
oopsss, it decided to start working..didn't do anything different, not even reboot. persistence pays..
Fuze--change default email account?
How do I change my default email account?
I have several apps that send email to the default email set in Windows, and they all end up in the Outlook E-mail account Outbox, which is the Exchange one, and I don't use it.
Can't delete or change it. AT&T support was clueless.
hi,
i am having an issue on my TytnII where i cannot get my email to download from Yahoo.
in pocket outlook, almost mediately when i click send/receive i get 'error syncronising' in bottom left hand corner then a bubble appears with 'cannot connect : cannot connect with current connection settings....'.
any idea whats causing this?
i can get web access no problems and all other comms seem to work fine. Just can't get email to work.
any help appreciated!
p.s. my phone is a UK O2 Stellar (unlocked) and i'mm on t-mobile, dunno if that makes any difference. Standard 02 ROM i think.
if you're positive that your out and inports are set correctly
and ssl and the likes are set correctly
then maybe your cellphone network may be blocking those ports
in which case you can try the same using wifi bluetooth or usb to performe
the same operations
using Wifi i can get a bit further so there is definately and issue with my email contacting the mail server via GSM.
But i think there are also issues with my setting so i will try that first, when i get it working solid through wifi i will try to sort the GSM issues.
thanks,
i have it working fine over wifi now but still having same issue with GSM.
any idea how to resolve? change ports?
i had email working fine on my old phone (hermes) using same SIM and email address.
hi,
i am still experiencing the problem listed in the initial post.
I can connect to internet and browse websites, can access mail on yahoo website, MMS and SMS both work fine but still get 'error syncronising' and 'cannot connect : cannot connect with current connection settings....' when i try to use pocket outlook to download my POP mail.
it works fine when usig WiFi so must be an issue to do with the setting that pocket outlook uses for connecting to web but i cannot see where i can change this.
any help appreciated.
all the experts on this forum who know WM inside out and noone has even a suggestion to help with this problem?
sorry if it is too simple for you, but quite simply, i don't know how to fix it!
Hmmm,
I would say you answered your own question! It just looks like your GSM network provider is blocking this ports since your email settings seem to be correct (otherwise it would not have worked via Wi-Fi either!), so, you will have a hard time finding a solution.
However, here a not-so-convenient workaround:
If you can access other (non-YAHOO) pop-email accounts, try to forward all incoming YAHOO email to that email account, then set also your outgoing messages regarding to the functioning pop email account but as reply email use the YAHOO.
Try to contact your GSM network provider's technical stuff to verify your settings / ports. If they can asure you that this ports are not blocked, well, then there is only 1 other party to contact: YAHOO themself!
If you are a paid YAHOO SUBSCRIBER and you upgraded to the pop email account at YAHOO, they might be able to walk you through. If you use only YAHOO's free email: the free service does not work with pop email clients - only via their webmail.
hi,
thanks for the suggestions.
i am fairly convinced it is nothing to do with Yahoo as i can access when using wifi so that rules them out (no?) it also confirms the pop settings etc are correct as i can send and received mail with no problems.
using GSM I can access the rest of the web and i have previously used the same sim in another WM device to access email with no problems so forbidding a change to t-mobiles policy at exactly the same time as i switched phones i think it leaves only the phone as the possible cause.
i have tried t-mobiles technical helpdesk who are still to get back to me after 3 days... i am not holding my breath.
i think it may be something to do with it being an O2 phone/ROM and that it may be trying to connect using their settings when using email? does that sound reasonable?
i will flash a new ROM in the new year when i get new satnav software to replace the dodgy copy of TomTom on the device when it was delivered. hopefully that will solve it.
Thanks for your help.
Hey,
I'm with Tesco.net for my broadband at home and want to get my personal emails on my TP.
I can do that fine, either setting up POP3 on my TP or using Emoze for push email (which I'm using and love)
For some reason I can't send any. I know there's an update to fix this, but it doesn't work. I don't even get an error - the emails just sit in my outbox.
I can send emails from other accounts (Yahoo for example) but not this one. I've looked on the Tesco website and Googled why this isn't working, but found nothing.
Any ideas?
Thanks
Tas*
check your outgoing mail settings on the phone with what they should be. it's possible that some type of mismatch (maybe port or security or pw error) is keeping your phone from connecting to the outgoing server.
also are you sure they're not sending? every now and then i send emails and tehy sit in my outbox and keep sending until i get a pissed off phone call from someone about repeatedly emailing them...