My space bar is no longer functioning properly, and I'm out of my warranty period on my Fuze through AT&T. It will sometimes register one hit of my spacebar as two, three, or sometimes even four spaces; other times, it wont register a button press at all.
I searched and came up with some similar problems, but the only solutions I saw were to take off the key. I just had a simple question for that...if you take off the key, will the entire keyboard come off with it? And if not, what's the proper way to remove the key, and what should I do once I have it off?
the fuze hasnt been out for a year yet. its still under warranty. go get it replaced.
Should I just take it to an AT&T store?
you need to find a att service center. if you call att they should be able to tell you where one is.
call att handset assistance info line at 1-800-801-1101 at the que enter your phone number press 3 for phone functioning improperly and wait for a operator. Alert them of the problem they will send out a handset you send ur broken one back providing it isnt water damaged or physically damaged you wont be charged. heres a few hints incase you dont know your water indicator sticker (usually located under and on the battery)should be white or on some phones have red or purple x's. they will ask you the color of you battery contacts they should be gold not corroded or green. they will ask you if the phone has been dropped which should be a no as well. all of these questions will determine whether or not you get a warranty of your handset from at&t or you are told by at&t to send it to the manufacturer(hope to get it back in 4-6 weeks) also if he bought a refurb warranty is only 90 days i believe but i havent seen refurb fuzes so otherwise unless he got one of the first days he should be under warranty.
clinsanity said:
My space bar is no longer functioning properly, and I'm out of my warranty period on my Fuze through AT&T. It will sometimes register one hit of my spacebar as two, three, or sometimes even four spaces; other times, it wont register a button press at all.
I searched and came up with some similar problems, but the only solutions I saw were to take off the key. I just had a simple question for that...if you take off the key, will the entire keyboard come off with it? And if not, what's the proper way to remove the key, and what should I do once I have it off?
Click to expand...
Click to collapse
I have exactly the same problem. Sounds like it is a weakness of this model...
I called AT&T and was on the phone for an hour. Apparently they sold me a refurbished product without ever telling me that I was paying for one, and they won't be covering a warranty on it. Outside of that, I'm definitely not paying $125 more to have the phone replaced, so I'm kind of stuck right now. I've had a lot of problems with the Fuze with dropped calls and other things, now my keyboard is going bad, it only makes matters worse.
Think it would be advised to give HTC a call?
Things get stranger...I called HTC and they said my phone was never refurbished through them and that it shouldn't be classified as refurbished. But, they are honoring my warranty through February of next year. So, I will be getting it fixed, I just have to pay for shipping and figure out what I'm going to do for a phone for two weeks.
I'm having the exact same issue with my backspace key I installed energy rom, so idk if its rom specific
Not good.
EDIT:
I flashed my old stock rom back on, and funny enough the issue is gone, its not apparent on wm6.1, so its either a 6.5 issue, or a rom kitchen issue.
I tried 2 6.5 roms Energy rom an TAIG rom, both have awfull keyboard issues, where if i pressed shift twice itll make a £ symbol.
Try using Kfortouchpro and see if that hides some issues.
Att's refurbished HTC phones are crap!
They sent me a refurb Kaiser once and the keyboard seemed to be pushed down so it wouldnt click everytime you typed! IT was so annoying!
Your best bet is to call HTC directly and explain the situation to them.
Icepick66 said:
I'm having the exact same issue with my backspace key I installed energy rom, so idk if its rom specific
Not good.
EDIT:
I flashed my old stock rom back on, and funny enough the issue is gone, its not apparent on wm6.1, so its either a 6.5 issue, or a rom kitchen issue.
I tried 2 6.5 roms Energy rom an TAIG rom, both have awfull keyboard issues, where if i pressed shift twice itll make a £ symbol.
Try using Kfortouchpro and see if that hides some issues.
Click to expand...
Click to collapse
Hold up, I'm using Energy Rom 2009605 from NRGZ28. It was a very early version of 6.5 IIRC. I think I'm just going to flash to the updated ROM from HTC, and if it happens on that, I'll know for sure it is a hardware issue and I'll send it into HTC.
Related
Recently my S710 developed an annoying habit of having its screen randomly go black. It's not that the screen actually goes off, since there is still a back light and you can still see very faint image of what should be on screen if you look at it from a certain angle, but not enough for it to be useable.
It started happening after I flashed my rom to Gonzo's Mona Lisa, but I think that's more coincidence than anything else, since it happens with all the ROMs I've tried.
It's not a constant thing, either. It doesn't happen when I do anything in particular. I have noticed, weirdly, that when it does happen while I'm trying to write a text message, turning on caps makes the screen visible. As soon as I press anything else, it goes blank again. I usually just have to wait for it to return by itself. This is, as you can imagine, pretty annoying when you're trying to write messages.
I hate to think this, but reckon it's a hardware problem? I am really loathe to send it in for repair, I'm sure it will cost a fortune.
Hi i got the same trouble,
it became too anoying to use the phone
but the only solution is to bring it back to repair center because they have to change the mainboard and then you get an new IMEI number too.
hope you still have a warranty of the cellphone on it because it's almost the price of the phone if you wanna to be fixed the problem.
LiquidAx
Have you installed Mesh?
I have noticed that this only happens when the Mesh client is running.
networkguy said:
Have you installed Mesh?
I have noticed that this only happens when the Mesh client is running.
Click to expand...
Click to collapse
No dont know even "Mesh" so i m sure it was because the hardware, so decided after 2 month of having the problem to bring it back to the store and there they send it to a repair services after 4 weeks i got it back with a new front cover and new lcd module but the problem was still there and i had to wait another 4 weeks to get it back from the repair service and then like i said in my first post i got a new mainboard with a fresh new IMEI Now i m back with a new phone but i waited 8 weeks
so i dont think it's because a software . Because i tested 2 month before sending it to fix the problem (with warranty )
LiquidAx
Hm, How long is warranty? A year? In that case, I do have a warranty. Sounds like this is gonna be a rollercoaster ride, especially considering how reluctant people in my country are to do anything without trying to make it seem like it was your fault.
If you want to take advantage of the warranty, you will have to flash back the original ROM of course.
frauhottelmann said:
If you want to take advantage of the warranty, you will have to flash back the original ROM of course.
Click to expand...
Click to collapse
Yes you have to restaure the original flash, and the warranty is 2 year because mine it had 1 year and 3 month old when i to it to the repair service
for the problem they can not fix it in another way i m sure of that so i guess it's not your fault at all or you have to ask a new one
hope you will go ASAP to the repair service
LiquidAx
Oh, I have flashed back to an original HTC rom just out of curiousity that it might fix it . Thanks, I'm sure I'm on a pretty big mission here.
Firstly, my screen does not show visuals. I can still touch the screen and make things happen, but it is just a back-lighted black screen. I have answered calls on it and such. Basically I'm returning it and getting a new one.
Since I am getting a new one, I want to see if anyone ever heard of this problem and to see what the cause of it is, for prevention purposes.
I didn't get it wet (the white sticker in the back is still white.) Though I have flashed PROven ROM to it a couple months ago (it's a great ROM by the way), but could that have messed up my screen?
I also wanted to know since I can't see the screen, would I have to, for warranty purposes, (blindly) reflash to the Stock ROM?
Thanks in advance!
Yeah, you probably oughta return it to stock configuration (good luck on that!). If you're really lucky, that might even fix the problem. Have you done a hard reset yet? Might be worth a try, although it certainly sounds like a hardware problem.
Sounds like the flex cable has gone bad
Exactly same thing happened to me this Tuesday. Luckly I backed up info to memory card using PimBackupV2.8 with remote control software on my PC. With the remote contol tool, I could see everything as if on my phone and icons are clickable.
Hard reset did not fix the issue. I then flashed the shipped official ROM and stock SPL for warranty purpose. Will send the phone to them today for repair.
mine also like that..
from vodafone also..
the things that make me panics is the phone become hotter and hotter.
asdiqa said:
mine also like that..
from vodafone also..
the things that make me panics is the phone become hotter and hotter.
Click to expand...
Click to collapse
Summer is coming...
Sometimes they make updating phones too easy......
The back of my phone often gets hot I have to use the edges to hold it even though it was not a hot day and it is in my pocket.
blank screen
ya so my screen is blank white
but everything else works
i've heard something about this being a faulty "flex cable"
how can i fix this?
thanks so much for your help
how do i fix this???
did you eventually find out how to fix this/???
u ever end up fixing that? how?
thankss
Mine was still in warranty so I rang Vodafone. They sent me a special delivery envelop the following day. I sent it back to them. The following day I got a text message from them saying they got it and was working on it to fix the fault. The next day received another message saying the device was on the way back to me and I should receive it the following day.
Actually they sent me back a replacement
So.. basically.. is this a faulty flex thing?
I had the same problem for the last week until today i was about to buy another one since i dont have any warranty for this one.. I searched google and saw somebody say that just putting a business card between the keyboard and the lcd and then slide it and it works so far
hope it helps everybody
Ack! my Fuze, which I got off eBay a few months back, just went black too.
I'm not exactly sure whether it's the LCD or the flex cable, but the fact that the D-pad backlight also has become intermittent makes me think it's the cable.
So has anyone attempted the flex cable repair themselves? I see you can buy the cable for around $40 and the LCD for around $80 from Hong Kong.
Maybe this is a sign I should just get an Android device.
eelpout said:
Ack! my Fuze, which I got off eBay a few months back, just went black too.
I'm not exactly sure whether it's the LCD or the flex cable, but the fact that the D-pad backlight also has become intermittent makes me think it's the cable.
So has anyone attempted the flex cable repair themselves? I see you can buy the cable for around $40 and the LCD for around $80 from Hong Kong.
Maybe this is a sign I should just get an Android device.
Click to expand...
Click to collapse
Did you end up fixing it? I have the same problem.
same thing happened to me Twice.... in my sleep overnight. I LOOOOOOOOVe my raphael but man this was the last straw
This maybe of some help for those of you with blank screens. I bought a Touch Pro on ebay that had a very dark screen, occasionally you could just make out some icons being displayed. Using Mymobiler showed that the basic system was working, as was the touchscreen. Other symptoms were that the camera would not work and the keypad lighting was intermittent. Sometimes on connection to Mymobiler a dialog box would come up saying there was an error with Microp?!?
Despite cleaning all internal connections and ensuring they were correctly and securely made the problem remained. I then noticed that the small camera used for video calls (in a socket on the main flex cable) looked very dirty and corroded. I removed the camera module and, using a fibreglass brush, cleaned the contacts on both the socket and the camera module. These were very badly corroded with verdigris.
On putting everything back together I was most surprised to find the screen was now working, as was the main camera. Unfortunately the ROM that is loaded doesn't seem to have any facility for checking the front video camera. There are still problems with sound - both the loudspeaker and the headphones seem to be dead and I have not had the opportunity to test GPS, Wifi, bluetooth, buttons, etc, however I will keep working on it.
Hope this is of help to someone.
I bought my phone new back in late December and only after about a month of use got the oil spot problem and my volume button would stick and bring up the volume control over and over basically making the phone unusable. So I got and RMA from HTC repair, sent it in, got it back about a week later but the volume button problem was still there. So I sent it in again and they finally fixed it. Here it is 5 months later, same exact problems come back "phone is still in warranty until 01/2010" so I call RMA center, tell them to submit an RMA with the SAME exact issues as before on my account and I send it in but this time they respond with this:
Diagnosis:
Newton ring (oil spot) indicates excessive pressure to LCD
Button failure
Suggested Repair:
Replace LCD and refurbish
Total Repair Price:
$202.57
What gives?! I call them and they say under the phones new circumstances the warranty is NOT covered so there is the charge. My question is how can they repair it the first time at NO cost under warranty and this time say it was excesive use and given that it has the EXACT same problems as before want to charge me for repair?? Am I justified in calling them and complaining?
Hello, I know this is a WAY LONG PAST RELEVANT ITEM for you, but I found your thread in my search. I have had similar problems before with HTC AMERICA, but this time they have gone too far, so I am bumping your thread for this occasion, and simply directing you to my current thread here:
http://forum.xda-developers.com/showthread.php?t=1002951
I would just like to ask if you would read Post #1 and tell me if the experience overall sounds similar in tone and attitude to the one you describe.
It disgusts me to read of your situation. The one that I am describing currently is for my HTC DESIRE, under warranty, warranty not being honored.
However, YOUR SCENARIO, and i realize it's now 2 years old, sounds more like my FIRST encounter with HTC AMERICA with a brand new HTC HERO, with a wifi receptor problem. (I still had my HTC /T-Mobile Wing and it was picking up WIFI signals perfectly everywhere, in my home, on the street, in cafes... but the new Hero -- no.)
HTC-AMerica diagnosed that indeed it was broken. The phone was just weeks old so I asked "don't i just get a new phone?" They said NO, WE HAVE TO REPAIR IT. So i was out of a phone for several weeks. Then it comes back. No charge, that's great. But same problem. Whatever they did, didn't fix it. I called and said this is ridiculous, they said "send it back, here is new RMA"...
I said "You're kidding right? A brand new phone, you repair it, it didn't fix it, same problem, and you want me to REPAIR IT AGAIN? Isn't it time you just give me a new phone?"
"No, per policy blah blah, we must repair it".... I told them they were nuts, and my warranty was useless, what is their problem, and I was now forced to use my SECONDARY INSURANCE with "SquareTrade.com" ---- They were of course like "whatever"
And SquareTrade paid out the full price of the phone within 48 hours.
That was with the HTC Hero.
I'd almost forgotten about that. because i then bought the HTC Desire, a phenomenal phone... til i had this recent warranty problem.
Anyway, I'm bumping your thread because i intend to make an issue out of this. Any help on your end would be great. (IE case # ect.... but, i total;ly understand you have long since moved on, so, don;t worry about it. Just bumping this is helpful. thank you.
/quicksite
Black6spdZ said:
So I got and RMA from HTC repair, sent it in, got it back about a week later but the volume button problem was still there. So I sent it in again and they finally fixed it. Here it is 5 months later, same exact problems come back "phone is still in warranty until 01/2010" so I call RMA center, tell them to submit an RMA with the SAME exact issues as before on my account and I send it in but this time they respond with this:
Diagnosis:
Newton ring (oil spot) indicates excessive pressure to LCD
Button failure
Suggested Repair:
Replace LCD and refurbish
Total Repair Price:
$202.57
What gives?! I call them and they say under the phones new circumstances the warranty is NOT covered so there is the charge. My question is how can they repair it the first time at NO cost under warranty and this time say it was excesive use and given that it has the EXACT same problems as before want to charge me for repair?? Am I justified in calling them and complaining?
Click to expand...
Click to collapse
ive had a Fuze for almoist a year now and i really like the phone. the other day something went wrong on the phone and the screen just simply wont work. its black no matter what. the phone actually does come on because it vibrates when i turn it on after taking battery in/out. i can even answer phone calls and adjust volume with side buttons and everything. its just the screen that does not work.
i called the warranty place and they send me a new Fuze which is good, but im a bit scared sending this one back to them (which i have to do within the next 5 days). will they find out the original Hard SPL and ROM is not loaded onto the phone? i had a custom ROM on there and im afraid they might discover this and charge me a ridiculous amount of money for my new phone. does anyone have any insight about this or what i should do?
warranty laws change from country to country
Hi all, I'm wondering if anybody else has seen or heard of an issue like this.
I just bought a captivate from a person on craigslist, everything seemed fine when I was there checking the phone out (sim worked, perfect condition, etc) but now that I've got it home and been using it for a day I've noticed that the bottom touch buttons sometimes click on their own. Meaning I don't need to even touch any part of the bottom button area and the buttons activate. As you can imagine this is pretty frustrating, when you're in an app and all of a sudden the home button activates and brings you out of the app. It usually seems like the home button is the most susceptible, and sometimes will go crazy and keep clicking itself for 10-20 times in a row.
So far I've found no rhyme or reason as to why it's doing this and haven't been successfully in getting it to stop. I'm curious if anybody else is having an issue like this, and if so what did they do? I'd probably just return it to an AT&T store for a new unit, but I'm worried about trying to return the phone as a defective unit as I wasn't the original purchaser.
Any suggestions or ideas?
When I went to up switch my phone at best buy they're was a brand new phone that they took out oh the box for me that continuously hit the home button. You could see the back light of the button rapidly turn on and off
Sent from my SAMSUNG-SGH-I897 using XDA App
I had this same problem on my first captivate, swapped it out and had the issue again except with the search button. Swapped it out again and finally got one without the problem.
Sent from my SAMSUNG-SGH-I897 using XDA App
Thanks all, so it seems like it may be not just my specific unit, which I guess is good.
Now I'm just nervous about attempting to return the phone to AT&T for a swap out as I'm not the original purchaser. Anybody have any problems when doing something like this?
Mine does this too (search button), but strangely only under very specific conditions.
You can try AT&T's warranty exchange service, but there's a 10000:1 chance of getting it exchanged in the store without the original purchase receipt.
So, those 10000:1 odds? Ya... didn't happen. I took it in tonight and I said I was having problems with my captivate having the buttons activate own their own and they seemed interested, then found out that I didn't buy it from the store and pretty much stopped all trouble shooting and said they couldn't cover it and referred me to a "AT&T device support center". So that'll be my next step, or trying the warranty exchange service, this is the first I've heard of it.
Also what specific conditions does your search button activate?
On launch day, my first Captivate did that right in the store, it took 30 minuets and letting both the guy who sold me the phone and even the store manager see the phone kept doing that. Took it home and tried to charge it *left it charging for 6 hours and never got more then 84% charged*, returned it because the home button went off 20 - 30x in less then a minuet.. Now the second one works perfectly but I have to be careful sometimes I hit the search button with my hand!
HTH,
Charlie
I had the same problem and was able to fix it by upgrading to JH3. See my post here: (remove spaces) h t t p://forum.xda-developers.com/showthread.php?t=767666
mine is doing this randomly and i have to phsysically hit the home button to make it stop. Anyone have any idea why this is happening? I don't remember seeing this when i had the case on but last few days i've been carrying it around without a case, it has gone crazy a few times
Spastic search button
I had the same problem with my search button. It only happened occasionally and didn't seem like a big deal. When it started happening more frequently, I went to the store and they pretty much dismissed it as my fault. Should have pushed it further, but it wasn't horrible yet. Finally got so bad I couldn't deal with it any more so went back to the store (not out of my 30day exchange) and they got on the phone with their warranty company and a new one is being sent out. I hope it doesn't have worse problems.