Database Info

No Sound polaris xda orbit 2

ok..recently aquired this phone...
I've discovered that there is no sound from the speaker at all, no mp3 alarm ringtones .... I've used the slider on the side with no luck, and also tried changing the profile, volume control ect...no luck
Does anybody fancy talking me through any possible fixes for this...
Somebody suggested a hard reset?.... Any suggestions on doing this?...
Is this likely to be a software / registry change to fix this, or is it likely to be a case of sending it back for repair?... I'm sure its under warranty... but if its not, any suggestions on where I could take / send for repair?.... I'm in the Beckenham, bromley, south London region....
I have a basic understanding of pc's, but am not confident of doing registry changes without step - by - step instructions....
Anybody fancy a challenge?.... Thanx in advance...
PS.. just curious...any reason why this forum site is very simular layout to AV Forum site?....

Bump......

Try a Hard Reset first :
festermania said:
To perform a hard reset :
Press and hold the GPS/MESSAGING and INTERNET EXPLORER buttons, and at the same time, use the stylus to press the RESET button at the bottom of your device.
Release the RESET button, but continue pressing the GPS/MESSAGING and INTERNET EXPLORER buttons until you see this message on the screen:
"Release the buttons, and then press SEND on your device to perform the hard reset, or press any other button to cancel the reset."
To see bootloader page :
Hold power button + Camera button and push reset button with stylus wait 3 seconds and then release the reset button but keep pressing the power button + camera button u will be then in bootloader page
Click to expand...
Click to collapse

...did you go to Start Menu->Settings->Personal Tab->Sounds & Notifications to make sure that you've Enabled Sounds for Programs? a Hard-Reset certainly seems to be the option of choice here if nothing else is working. you can perform the Hard-Reset by selecting Start Menu->Settings->System Tab->Clear Storage and then follow the prompts to complete the process.

Nope...hard reset didnt work...just to say... I can hear through the earpeice when speaking in a phone conversation...just no other sound at all... even tried the option for beeps or clicks when using the keypad and still no sound... Also...that bootloader option...It just takes me to a screen with 4 different coloured stripes and some writing..I'll try it again and post what it says, but basicly it just freezes, then I have to do a soft reset to get the phone back on....

Bumpity bump....

m3uch4 said:
Press and hold the GPS/MESSAGING and INTERNET EXPLORER buttons
Click to expand...
Click to collapse
Please remember that the Orbit II does NOT have these buttons!

Update...
I've done another hard reset using this method....
1) Get your stylus and place it in the hole next to the USB port, BUT DONT PUSH! Just get it ready but dont actually push the button inside the hole.
2)Place your fingers on the Windows and OK buttons
3)Press and hold the buttons, dont let go.
4)Stright away push the stylus into the hole and press the button inside. You can let go of the stylus once the button inside has been pushed
5)Keep holding onto the Windows and OK buttons
6)After 5 seconds let go of the Windows and OK buttons
7)If asked to press SEND, just press the green pickup call button.
....
And still no sound!....
Any ideas?

Yes that's the correct procedure, strange about that sound though.
What ROMs it running?

Any clue about what it might be?....

hang on I'll find out........

ROM Version. 1.25.206.3 WWE

Is that the latest Rom..Would it be worth updating if there is a newer version?....

Is that an official ROM or cooked?

I think its official...

you could have a hardware problem...i would have sent it back for a replacement 3-4 days ago!

I cant, bought it second hand. Will take it back for refund if I cant get it fixed...just thought it might be a common problem with a easy fix!...

i believe you've tried most options without any success. the only other options are to open it up and see if maybe the speaker has been dislodged. not sure how easy that would be. good luck!

OK.... thanx anyway!... Damned tiny little screws inside...cant get to the speaker... Ok...off to the shop it goes!

No sound
I had this problem on another HTC device 'the Kaiser' and was informed some specific Roms are not compatible with the radio on the device ( does your device have the original Rom? ) Flashing a new may have caused this problem.

Hard Resetting Omnia

Does anyone know how to reset a Samsung Omnia?
Mine's stuck at bootup and i cun press anything.
I need to know if there's a series of button presses b4 poking
with the stylus to hard reset the phone to factory settings.
Thx in advance.

Did you do anything to the phone, in terms of modification? I was really interested in that thing, but having to do a hard reset on a brand new phone is a little disconcerting...

I tried installed everything that i had on my touch cruise
and everything was working superb.
Then this morning i installed HTC Home Plugin v2.1
and that hung my phone after i restart.
Now i've got no way on getting pass bootup screen.

A google search of "hard reset omnia" yielded this.
http://asia.cnet.com/reviews/handhelds/0,3800005395,39470096-43574745p,00.htm
26th June 2008: Was advised by the customer service rep (CSR) on the phone that the only way to solve my hanging issue is to bring to your Customer Service Center for a firmware software reinstallation.
Click to expand...
Click to collapse
Sorry to be the bearer of bad news
edit: http://forums.hardwarezone.com.sg/showpost.php?p=31024391&postcount=59 Try the method here.

when was onmia out ???? can you post some pics of the device ??? thanks i needreal shots not the ones that are online!

outphase said:
A google search of "hard reset omnia" yielded this.
http://asia.cnet.com/reviews/handhelds/0,3800005395,39470096-43574745p,00.htm
Sorry to be the bearer of bad news
edit: http://forums.hardwarezone.com.sg/showpost.php?p=31024391&postcount=59 Try the method here.
Click to expand...
Click to collapse
How awfully true..
Just got back from the service centre at Plaza Singapura.
Yup. Upgrade of software was the way to go.
The lady did say that the hard reset was the same as HTC,
pressing of the call and end button thingy but mine couldn't work.
Anyway, it was silly of me to go install the HTC Home Plugin.
Thx anyway bros for all replies..
Omnia Rocks!!

C J said:
Does anyone know how to reset a Samsung Omnia?
Mine's stuck at bootup and i cun press anything.
I need to know if there's a series of button presses b4 poking
with the stylus to hard reset the phone to factory settings.
Thx in advance.
Click to expand...
Click to collapse
tap the soft reset button on top of the device using a thick stylus, you will get back the boot screen.

follow this
do the soft reset and immediately press the two green and red buttons(send and end keys)
you will get a hard reset menu on scree

Hello
Isn't posible reset the Omnia?
My wifi don't work

C J said:
Does anyone know how to reset a Samsung Omnia?
Mine's stuck at bootup and i cun press anything.
I need to know if there's a series of button presses b4 poking
with the stylus to hard reset the phone to factory settings.
Thx in advance.
Click to expand...
Click to collapse
turn your phone off, than press red and green buttons and after press phone on, you will get 2 options, 1 format: press phone on, 2 cancel: press phone off, in italy omnia this procedure is working.

It works man!!

Eureka!
Yes it does 2 x's now and one after a firmware update to version i900DXHK3/DXHK3 (Singapore). Which I did earlier today.
I had some how managed to put a pass I could not get right (how who knows).
After several attempts and finally an 8 min. mandatory wait. I did it. My final solution was that I had to wait and keep device awake for time to pass. 8 long agonizing minutes~!
1. Wait till reset timer is elapsed and devices is awake.
2. press both call and end button (ie green and red) I didn't press too light or hard just normal.
3. Push stylus on soft reset and within 5-8 secs eureka format screen.
4. hit call button.
This may not help every one but those with pass problems mab.

How to hard reset the Raph?

Hi, guys!
I 've just got a HTC Touch pro (O2 Xda diamond pro) from O2. I was not really satisfied with the branded Touch Flo 3d interface wherefore I tried to use the Diamond 3d Config Tool touchflo to put my device back to original HTC settings. But since these original UI was much slower than the O2 one(personal impression) I decided again to reset my device to use the stabdard O" branded Touch Flo 3d interface. Unfortunatelly when I change to keyboard mode I still see a HTC screen instead of the O2 screen.
Can you please help me on this?
I have also tried to hard reset my device, but foudn out that when I restart the device and press the VOLUME DONW and the ENTER key (on teh keyboard) the only thing that happens is that I see four color bars on the screen with some yellow numbers and text. THats all.
Please can you help me at least by telling me (maybe with photos) which buttons to use to hard reset and how the screen should look like? I have ofcourse checked the user guide, but I do not see the screen asking me whether I really want to do a hard reset (as described in the user guide).
Please help me on this!!!
Many thanks in advance!
Regards,
BBMG

Some would say RTFM or the Wiki before you post but I've been helped so many times here when I didn't deserve it I'll say volume down + enter + reset

Hi!
Yes, thanks for the tip, but I have ofcourse tried that and as I said there are just some color bars appear on the screen. BUt before they appear I see a message "No Image File!". SHould that mean, I cannot hard reset my devicè anyway?
Regards,
BBMG

Had same problem
Hi,
I had the same the same problem with my O2 xda diamond pro.
But I've solved it.
- turn on xda and wait ~ 2 min until all services run.
- press volume down
- press with a pencil with a soft tip on enter (round Button in center)
- hold everthing pressed (tricky)
- press reset button and wait until konfig screen aproache
- Follow messages
- Done
hold pencil with my mouth. Looks like circus act...

BBMG said:
I have also tried to hard reset my device, but foudn out that when I restart the device and press the VOLUME DONW and the ENTER key (on teh keyboard) the only thing that happens is that I see four color bars on the screen with some yellow numbers and text. THats all.
Click to expand...
Click to collapse
The enter key is the circular button under the screen, not the one on the keyboard

Still does not work
Many thanks for the tip. Yeah, it really looks like a circus act, but still does not work at all. First fo all I see a white screen (I assume that is the boot loader) saying "Loading ..." and short time after that I see a message "No Image File!". After that, I only see the following screen. Sorry for bad image quality. Took it with my old Nokia 6230i device.
Any tips?
Maybe there is someone who knows either from where to get an original O2 xda Diamond Pro image or how to setup the vertical screen that appears when the keyboard is open?
Text on the screen:
RAPH120
SPL-1.90.0000
MicroP-Raph (LED) v13
MicroP-Raph (KEY) v5
PSOC-Raph STAGE_CVT v0x36
Serial
Many thanks in advance!
Regards
BBMG

Is there really noone who can help me out?
Hi,again!
Does anybody noticed the same problem as I have described above?
Please help me out guys!
Thanks in advance!
Regards
BBMG

You did read that the "enter" button is the round button on the front and not the "enter" button on the keyboard?

you entered bootloader, that mean you didnt hold the "enter" button (circular looking, when plugged in you see lights around it) at front of the phone, while holding vol down and press the reset button

BIG BIG Thanks
Hi, again!
You, were totally right. I was too stupid to recognize the round button as the enter button, although it was mentioned already before.
Now, my device is restored correctly.
Thank You!

hmmm
i kinda got the same problem but i pressed the Circle Button + Volume Down + Soft Reset
.. always if i do so it hangs at the T-Mobile screen
the bootloader with Volume Down + Soft Reset works fine
... any tips what i do wrong or what i could do now ?
and btw dont install Nydiot Virtual Desktop on your raph

LG Incite -Hard Reset

I'm trying to find out if anyone knows how to hard reset this phone with the physical keys. My phone has stopped booting all the way and the screen doesn't respond. I need to wipe it before returning it, but cannot get into it enough to clear storage.
Thx

Hard Reset with physical buttons
rsamson said:
I'm trying to find out if anyone knows how to hard reset this phone with the physical keys. My phone has stopped booting all the way and the screen doesn't respond. I need to wipe it before returning it, but cannot get into it enough to clear storage.
Thx
Click to expand...
Click to collapse
I need the same advice

See enclosed page from Incite manual.

Lg incite hard reset
To perform a hard reset
• A Hard Reset should only be performed after all other trouble shooting options have been exhausted.
After a hard reset, the device is restored to its default settings - the way it was when you first
purchased it and turned it on. Any programs you installed, data you entered, and settings you
customized on your device will be lost.
1. Power the device ON
2. Tap Start > Settings > System tab > Clear Storage.
3. Enter 1234 for the password twice.
4. Press Enter.
5. Select what to reset.
You have to enter your password and confirm again for hard reset. However when you forget your
password, the only way to hard reset the device is via the hard key sequence.
1. Power the device OFF.
2. Press and hold the following hard keys in sequence.
left side - down rocker button - right side camera button - front right phone button
Keep pressing keys until your LCD screen turns on.
Align screen will appear if you success hard key reset.

1. Remove & replace the battery 1st
2. Hold down at the same time:
Volume Down + Camera + Power until the Windows Mobile screen appears.
DONE

dwny said:
1. Remove & replace the battery 1st
2. Hold down at the same time:
Volume Down + Camera + Power until the Windows Mobile screen appears.
DONE
Click to expand...
Click to collapse
Fail. Any other ideas?

Used it today, worked fine.

Works...
brogrimm said:
Fail. Any other ideas?
Click to expand...
Click to collapse
Confirm it works....Make sure the sequence of keys is ...volume....camera....power key. Hold till WM 6.1 screen comes on.
Don't forget to put battery back before reset

i am also unable to perfor m a hard reset doing the key sequence..please help!!

Another solution
If you followed the steps above and the phone is still not hard resetting, you can try to enter Emergency Download mode and update the ROM. My phone would not hard reset and just kept getting stuck at the AT&T logo screen. I downloaded the V10X ROM update from the LG website and followed the instructions contained in the update. After the update, the phone works perfectly.

chappatti said:
Confirm it works....Make sure the sequence of keys is ...volume....camera....power key. Hold till WM 6.1 screen comes on.
Don't forget to put battery back before reset
Click to expand...
Click to collapse
and until green right goes off. (while WM green screen on)

The process works without flaw unless you are not properly holding the buttons or for the right amount of time. I have posted the directions in a tutorial and you are welcome to take a look, try it and I am sure if you follow it, it will work for you.
1. Resetting Device
2. Flashing Original ROM

I have been hard reset my phone!
I now,Align Screen not working.And i can't continue setup my phone!
Help me!!

niindark said:
I have been hard reset my phone!
I now,Align Screen not working.And i can't continue setup my phone!
Help me!!
Click to expand...
Click to collapse
i am in the same situation. how do you get the incite in emergency download mode?

ditto
josefcrist said:
i am in the same situation. how do you get the incite in emergency download mode?
Click to expand...
Click to collapse
me to, just got mine yesterday

No screen?

Hi all,
Perhpas this has been answered before, but I couldn´t find any related thread.
My Rapahel is turned on but can´t see anything on the screen! is totally black.
I know it´s turned on because I can up or down the volume key and I hear the sound and feel the vibrate.
Yesterday was ok, nothing new installed but today I just pressed the power button and nothing!!
This happened me before on Universal, problem was that in some way the phone change itself the brightness to cero.
If I conect to wall charger nothing happens also, not any sign that device is charging.
But still can see something. Now on my Rapahel I cant see anything?
Any help would be much than apreciated please!!
Thanks,

I would
1 softreset
2 hardreset
3 rma

Rudegar said:
I would
1 softreset
2 hardreset
3 rma
Click to expand...
Click to collapse
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!

Hey masters!
A light would be great here!
Sorry to insist!

orb3000 said:
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Click to expand...
Click to collapse
Not a master, but still try to help:
What happend during the soft or hardreset, is the screen showing during the booting ?
How did u do the hardreset, by holding keys ?
After the hardreset u have to get the screen aligned how did u get after that point ?

Help!
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!

orb3000 said:
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
Click to expand...
Click to collapse
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset (option 1)
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
3. Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
Hard reset (option 2)
You can also use Clear Storage to reset your device back to factory default settings.
1. On the ?TouchFlo3D Home screen, slide to the Settings tab and then tap All Settings or goto Start and press Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Hard reset (option 3)
1. Pull out the stylus.
2. Turn device OFF.
3. While pressing the CENTER button, turn the phone on with the POWER button.
4. Continue pressing the CENTER button until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
This works on at least some Verizon CDMA phones on which option 1 will not work.
Hard reset (option 4)
1. Pull out the stylus.
2. With the device turned off, press and hold the VOLUME DOWN and CENTER buttons, then press and hold the POWER button.
3. Continue pressing the POWER, VOLUME DOWN, and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel. (works with Alltel touch pro)
Click to expand...
Click to collapse
Ok this is out of the wiki, u see that all methods let u press the vol up button to really start the hard reset than. So on either method do the key presses, wait a while and then press the vol up to start the process.
Its a little try and error because u are not seeing the the actual message to press the vol up. but mybe thats worth to try until u get the point. I think option 3 is a good and easy one.
hopefully the hardreset works, maybe u can try to take a torch or bright sun light to get the display information, if the display itself is not broke u should see a slight shadow of what is written on the display. I had that problem with my wifes phone once and the information was the but its not a reflective display so it was very faint to see.

Finally tho, if all that fails:
RMA = Return merchandise authorization
It means a warrenty return.
It sounds to me like the lcd has croaked. If you dont have suitable warrenty / insurance i'd suggest ebay! i've just found a screen & digitiser for less than £25 (thats for a Raph 100, i honestly dont know if parts are the same on different raph models but i suspect they are)
Good luck!

Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance

orb3000 said:
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
Click to expand...
Click to collapse
Sorry to hear that nothing worked.
Not shure but if the phone fails to hard reset it is not only the screen that is broken ! Take this into account, do u still have warranty, maybe it is better so exchange the whole phone.

Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!

orb3000 said:
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
Click to expand...
Click to collapse
Dont give up, hope that I not get on ur nerves. But still I think a hard reset must be possible.
When u turn ur device of how do you do that ? When u turn it OFF with the power button you have to answer a question on the screen, u do not see the question but is the touchscreen working or how do you know where the YES/NO field is ??
So another way is take the batt out, and when u insert the batt than turn it on with one of the mentioned hardreset procedures.
There is than a question also but this is answered with the Volume UP button.
Maybe u need a second person for helping with the buttons,
The hardreset must be possible somehow, it cant be a broken touchpro

OK I tried with my phone and procedure 1.
VOL DOWN and CENTER with Phone ON
Then Push RESET with the Stylus and hold all three until:
After 5 seconds the Bootscreen showed, after that the message to press VOL UP for Restore.
You do not see the boot screen but just wait the time

You are so kind my friend!
I have tested all the hard reset options but none seems to work
Aparently I can´t do a hard reset
as every time I follow any process and wait 5 sec, then press vol up and it seems that nothing has happened, not even a soft reset!
Pressed center button and vol down, then press the rest button located behind the usb port (the one with a symbol for headphones....)
But nothing happens.
I´lll upload a small video with me doing the process, hope it helps in anyway

Here the link of the video I took with my problem
https://www.yousendit.com/download/ZW9DQ3QxeWFEbUx2Wmc9PQ
Hope this helps in any clue to solve my mysterious problem
Thanks a lot!!

Ok will wait for the video.
Inbetween another option, did u try to flash the ROM.
Can u get a rom to download from ur provider, to do so ?
After the flash the device more or less does a hardreset.
Update:
saw the video, it seems that the phone is not reacting to the center or the reset button. Because when u push reset, even if it is not in hardreset mode, it should do a soft reset right away.
But ur phone is straight reacting to the Vol keys, very strange.
Is the mentioned ROM update an option ??
What is the reaction when u hock the phone to the pc, is active sync working ?
Do you see the internal memory of the phone ?
Remove the SIM and any memory card, maybe they are causing trouble ?

Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,

orb3000 said:
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
Click to expand...
Click to collapse
Here ya go:
http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_WM6.1_ROMs
Take the one matching ur cell phone. Check the thread links for more Info.

Thanks, downloading
Tomorrow I´ll try to reflash and post results later
Cheers,
(Anyone? another idea?)
UPDTATE: I conected raphael to my computer and using pocket controller I can see that all is working ok inside but nothing on the screen, or keyboard lights.
I´ll try to hard reset now...
Hope this can help in order to solve my problem
Thanks
Attached the picture
UPDATE 2: I performed the wipe data from the device, this must be exactly as a hard reset I pressume, and nothing....
So now is there anything I can check to see if there is something loose in the connection from device to screen?
Any recommendations on how to do this?
signal from device working perfect simply does not come to screen or even to turn on light on keyboard
Any help is GREATLY apreciated!!!

What rom did you have? I had a similar problem and just had to rma it.