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I've tried various different ROM images (including the excellent Dr.Gonzo), and I have this problem with all of them.
When I'm using the phone either with the keyboard in or out, the screen just switches off randomly. If I wait a few seconds (possibly the backlight timer length), then it comes back. Mostly... Othertimes I have to wait a lot longer, but it does always come back.
A reboot sometimes fixes it, but not always - does anything survive a reboot or battery removal?
Anybody else seen anything like this? I have seen a lot of threads about the screen staying on, but not off.
Of course, it could be a hardware fault, but because it's intermittent, it's hard to prove.
Mike
same problem
If you shake the phone can you re-produce this problem? I've never not heard of this being affected by software - you might also want to ensure you're not overclocking it.
Nothing is removed when you do a battery removal or reboot, ensure your connections are all tight and make sure the SIM pins are all making contact and the SIM door closes, apart from that it sounds like a possible bad LCD ribbon.
Shaking it doesn't reproduce the problem.
Once the phone has started doing this, it happens everytime you press a key.
Seems more like a memory leak to me since it always seems to happen after a while of web browsing/email use.
So actually, it looks like it might be a hardware fault.
I think it happens when the device gets warm. After a few minutes with the screen on, keyboard lit up, wifi on, the phone gets pretty warm and that's when the screen seems to go black. Leave to cool and all returns to normal.
Mike
Same issue here, but the screen does not acually go black/blank it just seems that the screen backlight does not turn back on from a standby like state, the phone itself functions but just not able to see whats going on on the screen.
(keyboard lights work fine and come on when expected)
Not sure about the heat theory as it happens (to me) most often right after a call, anything over 30-50 seconds and the backlight problem occurs, when it decides to work again is a matter of luck.
As said before because it's intermittent, it's very hard to prove.
Has anyone who has had this issue, fixed it with a hard reset ?
Very strange ... but also getting very annoying now!
i got the same thing. took it back to warranty and they said nothing's wrong with the phone but i still get this.
I experience the same problems.. it happens pretty random, but every time when you hit a key. I have set all timers to never but the problem is still there.
Running Gonzo 1.1 at the moment, upgraded from guava.. but that didn't solve the problem.
It is getting so annoying now that I am about to throw the s710 in the dustbin
I have had the same problem!
I have turn it back to my provider and no problem now.
i have the same problem with my VOX
apparently, i can still receive phone calls, and do whatever i want with the phone,
but the screen just stays black, its like if you have unplugged your monitor
since i dont have a htc center in my town or anywhere else nearby.
does anyone know a way on how to open the phone, change what need to be changed and correct the problem? im all up for testing if that would resolve this annoying problem :s
cheers everyone
there is a dismantling manual somewhere in this forum. search.
i don't think taking it apart would help you because this is not a physical fault that you can locate.
and i learned that mcel is the retail seller of vox in mozambique. they should be able to help you with service. else just send a mail to htc support and they will guide you.
yes, mcel are the retail sellers, but i tried to go there, and there are no specialists on htc's there,
the thing is, i didnt bought my htc from them, so i can't go there and change for another one
but tks anyway
no problem
but do try to contact htc support by email. they might suggest a way.
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
are you trying to say that by desabling the light sensor, the problem might go away?
i would also like to know if it possible to have the baklight on the lowest possible brightness forever, because it seems, on a low brightness the problem might go away
petlof32 said:
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
Click to expand...
Click to collapse
I also have this problem with the lightsensor turned off. And also at (as it seems) random moments.
well, even with the light sensor turned off, the problem persisted.
i got my phone to a repair shop of htc's, and they figured out the problem
my phone is now 100% thankfully, the repair man told that the problem was because of bad or malfunctioned circuits, he exchanged them with new ones, and the problem went away,
dont know wich circuits exactly, and he didnt want to tell me, but i suggest anyone having the same problem to try and do the same
probably its a hardware malfunction with these VOX,
its possible since so many times before i've heard about malfunctioned pieces coming out in large quantities for sale.
anyways, cheers everyone, and good luck Portugal in EURO!
I have the same problem. I just noticed that it usually happens when the phone is warm, so if you need to do something on my phone just... take some ice from fridge and put it on back of your mobile. I cant see any more solutions.
Please someone help us!
Update. Problem Solved
Just thought I'd update this thread I started.
I sent the phone back to my dealer (Grapevine in Poole,UK).
A week later, I got a brand new one back from the HTC repair centre.
So far, so good. Looks like the problem's solved.
Mike
Sam problem here,
i called with HTC and they sent them to there repair centre.
Hi.
My Touch Pro is acting somewhat weird.
The other day I walked in what best can be described as moist weather. It wasnt raining but it wasnt dry either. I had my headset on an the radio running on my touch pro. No problems. Later that day it freaked on me.
The backlight wouldn't turn on no matter what i did. Until i soft reset the phone. Then it turned on until it went to sleep by itself. Then the lcd turned off but the backlight stayed on. One hard reset later and it was fixed. A few hours later i recieved a text and it took forever to open the messaging app, and as soon as i startet typing on the keyboard it kept turning the light on and off, and the caps an fn lights cycled on and off also. I had to turn to the soft keyboard to answer the text. And the phone now seems REALLY slow and unresponsive, like cpu cycles are being used. But nothing is running on the phone.
And thats basicly how its been ever since. I can se both the water sensitive labels have turned red, and i sure that its because of my walk outside.
I've tried hard resetting, flashing the original rom, flashing a new 6.5 rom, drained the battery completely (not that hard because the backlight wont turn off) and off course fully charging the battery. Nothing seems to help.
Any ideas of what to change, or ways to fix it. Theres no warranty on it, and even if there was they wouldnt touch it because of the water sensitive labels has been triggered.
Any help is appriciated.
Im thinking of buying the tattoo instead if it aint feasible to fix it, but im really hoping cause im not sure i can live without the hardware keyboard.
Ok,
So my home row buttons (Menu, Home, Back, Search) do not light up as they should! if the room is dark they will not work at all! and ive never seen them work in a dark room! However every day in the late afternoon when im in my living room and the phone is charging they will just light up! (at first i though it was a refection or just ambient light in the room so i grabbed the phone and ran into my closet and WOW they light up!) so i figured it was something with my settings so i reset my phone to new and still same problem, then said WTH and rooted and updated to 2.3.4 (best thing ive done with it so far!) and have the exact same problem... So then i decided to try another charge (brand new out of the box 1 day old!) and the lights will do the same and light up when its moderately light in the room but then they wont turn off...
So a chat with samsung and they tell me that these phones dont have that feature! so off to verizon and lets test a few more devices!!! and what? at some point they lit up also in inappropriate lighting conditions, so after puzzled VZW people i consult samsung again and they tell me yet again that the featured isnt offered on this phone, so my guess is that its a software flaw?
any ideas?
anyone having lighting issues?
thanks
Wow, that's a lot of exclamation points. I don't know what you're talking about, mine work fine
Sent from my Droid Charge running Humble 1.4
Pictures
Here are 2 pictures that show what im talking about, i will try to get a few more
Odd, works fine for me. Is it possible that you have a screen protector covering your light sensor? In the day time the back lights are off, then if I cover the light sensor they come right on.
mtmcghee said:
Ok,
So my home row buttons (Menu, Home, Back, Search) do not light up as they should! if the room is dark they will not work at all! and ive never seen them work in a dark room! However every day in the late afternoon when im in my living room and the phone is charging they will just light up! (at first i though it was a refection or just ambient light in the room so i grabbed the phone and ran into my closet and WOW they light up!) so i figured it was something with my settings so i reset my phone to new and still same problem, then said WTH and rooted and updated to 2.3.4 (best thing ive done with it so far!) and have the exact same problem... So then i decided to try another charge (brand new out of the box 1 day old!) and the lights will do the same and light up when its moderately light in the room but then they wont turn off...
So a chat with samsung and they tell me that these phones dont have that feature! so off to verizon and lets test a few more devices!!! and what? at some point they lit up also in inappropriate lighting conditions, so after puzzled VZW people i consult samsung again and they tell me yet again that the featured isnt offered on this phone, so my guess is that its a software flaw?
any ideas?
anyone having lighting issues?
thanks
Click to expand...
Click to collapse
The light sensors (which controls auto brightness and the backlights on the hardkey) is broken in the kernel for Gingerbread..
If this is a huge issue for you you might want to consider going back to Froyo
kejar31 said:
The light sensors (which controls auto brightness and the backlights on the hardkey) is broken in the kernel for Gingerbread..
If this is a huge issue for you you might want to consider going back to Froyo
Click to expand...
Click to collapse
But he said it happened with the new phone and the verizon display one...?
Sent from my Droid Charge running Humble 1.42
It might even be broken on the stock Froyo. All the people who said it's working fine for them right now are running custom ROMs, kernels, firmwares and all that jazz. Maybe it was fixed through one of these custom updates. I dunno.
I just got a brand new Charge (thanks to the Fascinate swap program).
The bottom buttons do not light up. This is fresh out of the box.
I also do not see any way in which they would light up - the icons appear to be painted on to the physical buttons. No underlay for LED backlight.. but I suppose there is one if custom ROMs allow for it.
Which I will know shortly
reply
blarrick said:
Odd, works fine for me. Is it possible that you have a screen protector covering your light sensor? In the day time the back lights are off, then if I cover the light sensor they come right on.
Click to expand...
Click to collapse
there is no screen protector or case on either of the phones, and both phones were cleaned well to make sure nothing was hindering the sensors.
[/QUOTE]The light sensors (which controls auto brightness and the backlights on the hardkey) is broken in the kernel for Gingerbread..
If this is a huge issue for you you might want to consider going back to Froyo[/QUOTE]
The problem is not only to the one that is rooted and flashed but also happens to the 2 at verizon that i inspected (brand new out of the box) and the 2nd one that i have that is also brand new with no mods
[/QUOTE]It might even be broken on the stock Froyo. All the people who said it's working fine for them right now are running custom ROMs, kernels, firmwares and all that jazz. Maybe it was fixed through one of these custom updates. I dunno.[/QUOTE]
I think that the kernel for this phone was just snatched and quickly edited (by samsung) from another product and this is one thing that they havent been able to fix and figure out, because the woman at samsung told me
(Ruby: As your phone has physical keypads, there is no light feature available for keys.
Visitor: the small row of buttons (4 to be exact) at the bottom of the phone should be back lit in low light situations, however they occasionally light up but only in moderately to brightly light rooms
Ruby: I am sorry, there is no feature available on your phone.
Visitor: im sorry but i can prove that this phone does have back lit keys
Ruby: I am sorry, your phone home key rows do not have light option)
but we all know that the button do actually have a lighting option and samsung is just trying to delete the function but isnt 100% successful..
I don't know what to say, they work properly for me. This includes when I was fully stock EE4, as well as now (deodexed, rooted ROM, PBJ kernel, voodoo enabled).
droid charge doesnt have backilights in the keys.. wth are you all talking about... no wait there they are! barely. what th! where did they go again?
Stock froyo from the factory... Daylight = button lights off; sensor covered (night) = button lights on.
Sent from my SCH-I510 using XDA App
Hello, ladies and gentlemen (and those inbetween, too)!
I will try to keep this as short as possible. If you want less details, tl;dr section at the end. EDIT: i.... didn't quite think this through
My girlfriend has an Xperia Z3 which she bought from a random seller from Germany (am UK residents). Everything about the phone was great, it was brand-new albeit it has been, apparently, been the display device; but other than that it worked perfectly. We even tested out the waterproofness right after setting up the device and charging it up to see if it works. Back then, it did.
Now, this friday (frikkin' Friday the 13th) she had some sort of an art project going on, which she wanted to do underwater. She does have a GoPro for it, but for some sample shots before finishing out, she decided she could just as well use her Xperia. Now, I was sleeping at the moment so I did not get to witness how she did it, but she assures me she closed the flaps extra carefully. However, after she tried submersing it into water, the screen started blinking randomly, as if there is some problem with LCD matrix of some sorts.
We put the Xperia into a bowl of rice and left it that way overnight. After turning the phone back on, the screen showed first "Sony Xperia" logo, then completely went blank. Just a random look-around on the Internet showed me that for extra help it would be best if you take your water-exposed phone and leave it upside-down while it is drying out. I was hopeless, but I didn't want to disappoint her so I said it would work. I was sure it would work since at times, when turning the phone on, some images did work out (like the charging icon when it's turned off and charging) so most probably the phone is not damaged yet, its just still exposed to water.
Next day, after leaving it just standing there upside down, the screen worked as normal, and normal touch functionality returned as well. Not for long however.
My final hurdle is this: When you turn on the phone (after being in vertical upside-down position) and hold it properly (as in, again, vertically, but upright-down) , the touch functions work very well. For a couple of minutes. After that the touch functionality artifacts (faulty touch detection, ultrahigh sensitivity etc) return. It appears that the water is still there somewhere, and as you hold the phone correctly, it goes down back a bit and impairs functionality.
Now, the question is: What can I do to completely remove the water from the device, seeing as keeping it in rice for 2 days did not remove the impairments from internal water exposure entirely?
So far I've tried only rice. Was bad call, but I did not think of anything better and used a bit of hairdryer at the very beginning of the issue, and yes, I now know that it was a stupid idea.
I think I will leave it in one-two more days upside-down in rice and see how it goes from there. Before turning on, I also thought about using the vacuum cleaner method of attempting to suck the water out of it through available holes.
Any other suggestions, tips and ideas? Would seriously want for things to go back to normal, considering now I do not have a phone (gave mine to girlfriend in place of her ill Xperia).
Thanks for your attention and I hope your devices stay healthy and safe!
tl;dr exposed Xperia Z3 to water with problems, turns out the damage was reversible and everything works well so far but touch functionality is faulty, still water stuck inside the phone that impairs touch screen, tried drying it by leaving in rice, gonna leave in rice for a day or two more and use vacuum cleaner on the holes right after, anything else that I could do?
Hi, my situation is; got a galaxy s7, the rear camera was bad, bought a new original one, stripped the phone down, fitted the camera, followed the tutorial (ifixit), put a new battery in at the same time, now rebuilt it all, (without the rear case on so can still easily take it apart again) and it wont turn on, wont go into safe mode, recovery mode, soft reset etc, tried every method, also via usb to my laptop, however it does charge, it comes up on the screen with the green battery icon and the LED light illuminates as if it is charging. Therefore, the screen is not damaged. And as far as i can see, all the connections are back joined onto the motherboard, it just wont boot up.
Also, if this makes any difference, I am running the Superman rom.
Any help would be massively appreciated as I have scowered so many websites searching for someone with a similar issue with a solution and I'm struggling, massively!
Are you sure you have connected the battery as required and no other circuit was touched?
Also, do you have the certainty this "new" battery works? I suggest you do the next 2 things:
1. Take this battery out and connect your old one. this way you can check if the new battery is faulty.
2. If doesn't work, even after inserting again the old battery, take your phone to a local repair center. (probably you messed something up).
marcusn said:
Hi, my situation is; got a galaxy s7, the rear camera was bad, bought a new original one, stripped the phone down, fitted the camera, followed the tutorial (ifixit), put a new battery in at the same time, now rebuilt it all, (without the rear case on so can still easily take it apart again) and it wont turn on, wont go into safe mode, recovery mode, soft reset etc, tried every method, also via usb to my laptop, however it does charge, it comes up on the screen with the green battery icon and the LED light illuminates as if it is charging. Therefore, the screen is not damaged. And as far as i can see, all the connections are back joined onto the motherboard, it just wont boot up.
Also, if this makes any difference, I am running the Superman rom.
Any help would be massively appreciated as I have scowered so many websites searching for someone with a similar issue with a solution and I'm struggling, massively!
Click to expand...
Click to collapse
I'd start by reversing everything you did until it powers on again, if it still doesn't power on with the old camera module & old battery in then start looking at other things, i'd probably start with the battery though as it is a power issue
The new battery charges and it comes up on my screen showing the green battery image charging so it is being recognised. Tried the old battery and its the same situation. I genuinely believe I didnt accidently short anything and im confident everythinf is where it needs to be. Ive just booked in to go to the samsung shop this weekend so hopefully they manage to find skmething althpugh probably end up costing a daft amount. Thanks for the replies so far
marcusn said:
The new battery charges and it comes up on my screen showing the green battery image charging so it is being recognised. Tried the old battery and its the same situation. I genuinely believe I didnt accidently short anything and im confident everythinf is where it needs to be. Ive just booked in to go to the samsung shop this weekend so hopefully they manage to find skmething althpugh probably end up costing a daft amount. Thanks for the replies so far
Click to expand...
Click to collapse
New camera module? Did you remove it to see if it is causing the problem?
I know there are different sensors, and if the wrong one is replaced the camera won't work, not heard about it stopping the phone booting but you never know
Just taken it to the local phone repair shop, lets hope they can find something with it. Keep you updated. Thanks so far.