Hello everybody!
Hope someone can help me, as this is a troublesome issue:
First of all, I'm on a Touch Pro with a Stock WWE ROM. The one that was provided with the phone.
Since yesterday, and without any apparent cause (haven't installed/changed a thing), the Pocket Outlook refuses to open my email messages.
I get the email in the inbox, but when trying to load a message, it just flashes the taskbar, changing the 'X' closing button to 'ok', marks the message as read, but doesn't load it.
The weird thing is it does open the SMS messages. I'm guessing that works because of the threaded view being enabled, so the viewer program is different.
I've tried to erase the account (GMail) and recreate it, didn't help at all.
Any ideas?
Can I reinstall the Outlook in any way without Hard-resetting the device?
Thanks a lot!
wow sounds pretty similar to my problem (except i couldn't open sms's either).
I found my problem to be my memory card....maybe try removing ur memory card(if you have one installed) and resetting the phone, then try to access your outlook messages.....worked for me anyway....hope it helps
Related
I tried to install Microsoft's Outlook SMS add-in recently, which is meant to make desktop outlook work with text messages as well as emails, via your pocket pc. However, once installed it told me that I needed service pack 1 for windows XP which I dont have, so it wouldnt work. SO I uninstalled it...
It came off the computer fine but it left my Pocket Outlook in a mess and I cant sort it out. At first, my inboxes (for sms and email) were replaced with a new folder call 'IPM:root'. This folder contained all usual items such as inbox, outbox etc except they were all permanently empty. I got around this by restoring to a backup from the pervious day which was fine, but now the IPM:root folder has randomly reappeared!
The odd thing is that when I have new emails or texts, they show up on the today screen, but when I press them it takes me to an empty inbox.
Any help would be hugely appreciated, or I will have to do a hard reset, my last one was only about a week ago!!
i have the same problem .. and nobody has an solution for this ?? ;/
I found no solution.. I did a 'hard-reset' and didnt try to use that software again as it is very broken. This is annoying but necessary.
I posted request for solution weeks ago and never heard anything. Couple people also had same problem but only way to fix it hard reset.
I noticed the help in all my programs are also blank now. Which leads me to believe outlook and help uses some display program which got corrupted.
I had the same problem and the only way I found to fix it was to delete the exchange server from ActiveSync while connected to the PC and then I reconfigured it by unplugging and plugging the device from my machine.
Gabo
I have an O2 XDA Exec running one of the old Crossbow ROMs (one of those where it's "Outlook Mobile" instead of "Messaging", I forget exactly which ROM it is I went for at the time). One thing I quite enjoy is that even after switching devices and upgrading the ROM is still having every SMS I've sent or received since summer 2006. This might all end here, sadly, as Outlook Mobile won't load and neither of the SMS backup programs I've tried have worked.
Here are the symptoms:
When I try and load Outlook Mobile (regardless of whether it's from the Start menu, HTC home screen, the messaging part of the today screen or the text option in Contacts) it simply does nothing.
I have tried two SMS backup programs. The EasyHelper "Contact + SMS Backup" which I normally use flashes up an error saying "Read SMS failed. Please restart device and try again. If the problem still exists, please contact your vendor.(401)" The other one (which I forget the name of now) failed to show a list of folders to backup from and if I ignore that option and try to back up anyway it sits for a while trying and then gives up (it says it's finished but it lies, the resulting file is way too small).
Don't know if this is related but the problem started around the same time. After having my device switched on for a minute or so a message will appear saying "Voice Command has encountered a problem. Restart Voice Command and try again." I don't use Voice Command so this isn't the problem but this error started showing around the same time this started.
When someone sends me an SMS nothing happens.
Don't know if this is normal or not, I get an access denied error when I try and do *anything* with cemail.vol (copy, rename, whatever)
Everything else seems to work fine (except ActiveSync but I can't remember the last time I had that working anyway, I don't use it).
I have tried:
Many soft resets.
Killing poutlook.exe and removing from the Today screen anything that might interact with the messaging.
Launching Outlook Mobile in different ways.
Two SMS backup programs.
Sending myself an SMS from a different phone.
Nothing works and I can't access my messages. Obviously as someone who's been keeping messages for about two years now (crossed the 10,000 mark I think) I'm slightly annoyed about this. I'm planning to reflash my phone to a newer WM6 ROM as soon as I'm not using it as my sole method for Internet access so my only concern here is saving my mass of text messages (either in a format I can read on my PC or a format I can restore from after reflashing my Universal).
If only I'd known before tonight that there was a free program to backup SMS on a schedule...
Any ideas at all? I'm comfortable doing registry hacks or typing commands or whatever needs doing. My messages are on this device somewhere and I want them. There's important nostalgia in there. Help greatly appreciated as ever.
Huh. It works now. No idea why, just got a text message today having not tried it for a couple of days and it seems okay. Frantically taking backups now.
Something on my SD card was messing it up, not sure what but removing the SD card allowed me to back up my messages. I removed the SD card, allowed it to create a "Storage Card" folder when it fails to save something to the SD card (it does this) and then reinserted the SD card and had the backup software back up to "/Storage Card2".
Weird. But I've solved the problem (in my case) and made a note of it on the offchance it might help someone coming in from Google someday.
ROM flashing time!
Thank youu!
Thank you very much... I had the same problem, but noticed it only yesterday!
Apparently I have been receiving sms messages since 3 or 4 days, but it shows nothing on my today screen. Yesterday I tried to open outlook because a friend told me he sent me a message, but... nothing!!!
When I removed the SD card it worked
But no messages since 3 or 4 days! and thus can't know who sent me messages
Anyway, thank you for your thread... and yes, I came from Google
sorry to bump an old thread, but this exact problem happened to me out of nowhere today. google searched it and this thread came up. i noticed i hadn't received even spam in my email to day and that error popped up about voice command. removed my sd card and it all went away.... very strange.
i have not installed any new programs either...
Hello everybody!
Hope someone can help me, as this is a troublesome issue:
First of all, I'm on a Touch Pro with a Stock WWE ROM. The one that was provided with the phone.
Since yesterday, and without any apparent cause (haven't installed/changed a thing), the Pocket Outlook refuses to open my email messages.
I get the email in the inbox, but when trying to load a message, it just flashes the taskbar, changing the 'X' closing button to 'ok', marks the message as read, but doesn't load it.
The weird thing is it does open the SMS messages. I'm guessing that works because of the threaded view being enabled, so the viewer program is different.
I've tried to erase the account (GMail) and recreate it, didn't help at all.
Any ideas?
Can I reinstall the Outlook in any way without Hard-resetting the device?
Thanks a lot!
no you cant reinstall outlook, its integrated into the rom so cant be uninstalled.
Never seen that problem with out look before. Do you sync ur phone via active sync by anychance?
Yes, I sync by ActiveSync. Everything was working fine until a few days ago, and it's been about 3-4 months since my last hard reset...
I've ended up hard-resetting again... No choise when it comes to email. I need it working...
Thanks for the help anyway.
I am having the same issue with my touch pro runnnig mighty rom 4 with manila 2.1. I am using hotmail (via windows live) for email and nuevasync for calendar sync.
Anyone have any ideas?
My problem is very similar to the one described here, However I don't want to fix it, I just want to TRY and retrieve my contacts!!!!
I am looking for the contact data files in WM 6.1 (in other words, the outlook data files that are probably hidden).
Backstory: The resident idiot here (ME) neglected to sync his phone and back things up for, oh, about 3 months. (yes, you know what comes next, and I fully deserve it!).
The phone has now stopped working... Specifically, the Phone application, contacts application, and calendar application. The rest of WM is working fine, except that there is something causing it to run sluggish. AND the phone will not sync. It will connect, but it refuses to sync. Nothing was done to cause this failure, other than waking up one morning.
SOMETHING is corrupted, but I don't think its the actual data file (logic for that is below), SO before I hit the hard reset.... I thought I might try to back it up manually..... what do I have to lose?
A few more specifics:
1. Samsung i770 running WM 6.1 (but I think more of a WM specific issue than a i770 issue). Activesync 4.5 will connect, but it will not sync contacts.
2. When the phone booted for the first 20 or so times after the problem appeared, an error message would across the screen as soon as the desktop was loaded, but far too fast to make out any of the words.
3. Trying to load contacts, calendar, or the phone application produces absolutely no result. No error message, to hung process, nothing.
4. The messaging application works fine, BUT any attempt to load a contact from within fails. Again, no error message, just... nothing happens, it's like you never clicked it....
5. The radio antenna in the top bar says that it has no service.
6. NOW the error message is no longer flashing by the screen when you boot the phone, but all other symptoms remain.
7. Despite the fact that the radio icon and status indicator claims there is no signal, I can send and receive text messages (I just have to enter the number manually).
8. Once, very recently, without doing anything, an error message appeared and STAYED on the screen. Shape of the text looks about right for the message that previously has been flashing by on the screen, I think they are one in the same.
"Shortcut Target"
"error opening the shortcut or locating the target filename."
ANY THOUGHTS? Primarily I'm looking for the contacts data file (I don't care about the calendar, but its probably in the same spot) to TRY back it up before I hard reset the phone.... BUT if anyone has any ideas about a cause or temporary fix to the problems, I'm all ears!!!!!!
I'd highly recommend trying Microsoft MyPhone, just to see if that can access your contacts. It may be that the contacts DB itself is knackered, in which case you obviously can't get anything back.
Worth a try
http://myphone.microsoft.com/
Good luck!
johncmolyneux said:
I'd highly recommend trying Microsoft MyPhone, just to see if that can access your contacts. It may be that the contacts DB itself is knackered, in which case you obviously can't get anything back.
Worth a try
http://myphone.microsoft.com/
Good luck!
Click to expand...
Click to collapse
Indeed it was worth a try. Connected via Wifi to install (can't use data plan, that requires "dialing" an internet connection, which must use the phone app).
Synced documents, txt messages, photos, and then said "Synchonization Successful". WOOHOO! all done.... OR NOT! checked online, NO contacts information. No Calendar information. Apparently MyPhone takes the stance of "if it won't work, just ignore it and report success".
Thanks, A very good thing to try, but no go
Unfortunately, I can think of a number of different ways that WM could be programed, each pointing to a different culprit for the problem. If it's straight DB access for each program, then the only conclusion is that the DB is knackered. But if there's a some kind of access control program that handles those things, maybe its just the program that's no good (hence the message that it couldn't load the target shortcut when the phone boots up).
Anyone have any ideas where to find the DB itself? I can always try the traditional (and very bad idea) of a file swap.....
Looks like this mystery will go unsolved... last chance to figure out where to find the contacts db file is. I'll probably be wiping it tomorrow, can't live without the phone much longer. Thanks for the suggestions so far!
Search for PIMBackup, that will enable you to save all your PIM related stuff and then restore it once you have a working device.
Edit
Forgot to say this doesn't require you to install anything, just save the EXE to your memory card and then use File Manager to run it on the PPC.
"Connecting to outlook...."
"Could not connect to Outlook."
Beautiful suggestion, I really thought I had the answer there... Thank you!
Seems to be that poutlook.exe is knackered, but that really would not explain why the Phone (cprog.exe) won't load...
PIM Backup log history is mostly what could be expected:
appointments failed - cant connect to outlook
call logs worked
contacts failed - cant connect to outlook
messages worked - "connected to outlook" (but thats a different db and a different connection app, tmail.exe)
speed dials worked
tasks failed - cant connect to outlook
So it comes down to this: PIM.vol is knackered, OR poutlook.exe is dead, and I'm not sure which. Anyone have WM 6.1 and feel like emailing me a copy of poutlook.exe? (powderkeg500 ~a~t~ gmail ^d0t^ com !)... I'm sure the versions may be a bit different... but *shrug* maybe it will work?.....
Does anyone know if I can simply copy PIM.vol to my computer, reload the device, and then copy PIM.vol back to the phone? If the answer is absolutely yes, then I can simply try that. But if the answer is no... I could be shooting myself in the foot
i think copying PIM.vol off and then back on might work, but i seem to recall it may require Total Commnader to get it back on as it's locked by the OS on startup - deemed a system level file i think.
i remember doing this once myself but can't remember that far back now.
Sorry for not sounding more positive. You might like to look at alol.net.br as they offer a free Exchange acount you access OTA and so your contacts would always be backed up in future.
Well.. I seemed to have somehow solved my SMS bug accidentally. I was suffering from it from day 1 when I restored my 2000+ messages. I gave up on trying to tweak it, and decided to concentrate on moving my picture MMSes over from my Diamond.
(along the way I concluded none of the backup softwares can really work with picture MMSes.. but that's another story.)
I'll state upfront I don't really know what I did that fixed the problem, but I'm very sure the problem of SMS stuck in the outbox is fixed, I seem to get all my SMSes and only my msg threads with more than 300 msgs take a while (3s - 5s?) to load.
The interface loads EVERY single msg. Doesn't anyone at HTC use MSN?
Here's what I did when I gave up with the MMSes. Something along the way solved the problem. Or maybe I got lucky.
1) deleted the messages that were previously MMSes in both inbox and sent box.
Every single one.
Didn't study much, but I realised through testing, my restored MMSes were causing some problems. In traditional mode, I could not reply to a single restored MMS, but a single restored SMS was fine. In conversation mode, conversations with restored MMSes had a lag, while those with only SMS didn't. The sent/received fields also seem screwed up somehow.
Furthermore, none of the softwares I tried using to restore couldn't bring my picture MMSes back to life. (sentimental value, else I'll just save the images)
That's why I decided to just kill all of them for now. I used Jeyo Mobile to delete those "former-MMSes" from my HD2.
2) Exited Sense by removing it from Today
BTW, this was fresh from a Hard Reset, so there's nothing else in the system.
3) Using Jeyo Mobile, deleted the (previously unseen) folder Conversations from the sms inbox
Don't know why, I keep seeing it reappear. Seems to cause problems when it's not properly indexed. the UI seems to duplicate the latest msg from each contact into it, and that'll be the start of the threads.
3) Clear the deleted items folder using Jeyo
Including manually deleting the Conversations folder that was stuck in it.
4) Back up the SMSes
I had no email, nothing in draft as the UI doesn't index them properly. Only left stuff in Inbox and Sent. I used Jeyo Mobile Companion 2.1. Feel free to try others.
5) Hard Reset
6) Restore the SMSes
Here's where it's hazy again. I might have tried alot of combis, as the UI doesn't index the msgs properly for conversations all the time. Idea was to restore and let the UI index it properly. Here's the possible permutations:
a) I might have exited Sense.
b) I might have left the HTC msging interface in traditional
c) I might have left the HTC msging interface in conversation
Chances are, it's in conversation.
I restored the msgs using Jeyo. (it's stored in a XML file, so other text based backups may work too)
-------------------------------------
I only realised that the problem is fixed a few days later, as I realised that the next few days, I got my SMS reports instantly, and I never had a SMS stuck. My newly received and sent MMSes worked perfectly too.
I'm trying not to touch that msging part of my phone now that it is working perfectly....
Just found out that HD2 I bought (at the same time) for my GF is suffering the sent/huge lag issue though. Maybe I'll try to pin point a fix using her phone. She shld have less than 50 messages, though I did back up and restore some mmses for her previously.
However as I'm about to go on a 19day tour/holiday, so I thought I'll just share my experience and maybe some experts can figure out what's wrong.
Just for your info, I'm using 1.48.707.2 (71294) WWE.