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I've tried various different ROM images (including the excellent Dr.Gonzo), and I have this problem with all of them.
When I'm using the phone either with the keyboard in or out, the screen just switches off randomly. If I wait a few seconds (possibly the backlight timer length), then it comes back. Mostly... Othertimes I have to wait a lot longer, but it does always come back.
A reboot sometimes fixes it, but not always - does anything survive a reboot or battery removal?
Anybody else seen anything like this? I have seen a lot of threads about the screen staying on, but not off.
Of course, it could be a hardware fault, but because it's intermittent, it's hard to prove.
Mike
same problem
If you shake the phone can you re-produce this problem? I've never not heard of this being affected by software - you might also want to ensure you're not overclocking it.
Nothing is removed when you do a battery removal or reboot, ensure your connections are all tight and make sure the SIM pins are all making contact and the SIM door closes, apart from that it sounds like a possible bad LCD ribbon.
Shaking it doesn't reproduce the problem.
Once the phone has started doing this, it happens everytime you press a key.
Seems more like a memory leak to me since it always seems to happen after a while of web browsing/email use.
So actually, it looks like it might be a hardware fault.
I think it happens when the device gets warm. After a few minutes with the screen on, keyboard lit up, wifi on, the phone gets pretty warm and that's when the screen seems to go black. Leave to cool and all returns to normal.
Mike
Same issue here, but the screen does not acually go black/blank it just seems that the screen backlight does not turn back on from a standby like state, the phone itself functions but just not able to see whats going on on the screen.
(keyboard lights work fine and come on when expected)
Not sure about the heat theory as it happens (to me) most often right after a call, anything over 30-50 seconds and the backlight problem occurs, when it decides to work again is a matter of luck.
As said before because it's intermittent, it's very hard to prove.
Has anyone who has had this issue, fixed it with a hard reset ?
Very strange ... but also getting very annoying now!
i got the same thing. took it back to warranty and they said nothing's wrong with the phone but i still get this.
I experience the same problems.. it happens pretty random, but every time when you hit a key. I have set all timers to never but the problem is still there.
Running Gonzo 1.1 at the moment, upgraded from guava.. but that didn't solve the problem.
It is getting so annoying now that I am about to throw the s710 in the dustbin
I have had the same problem!
I have turn it back to my provider and no problem now.
i have the same problem with my VOX
apparently, i can still receive phone calls, and do whatever i want with the phone,
but the screen just stays black, its like if you have unplugged your monitor
since i dont have a htc center in my town or anywhere else nearby.
does anyone know a way on how to open the phone, change what need to be changed and correct the problem? im all up for testing if that would resolve this annoying problem :s
cheers everyone
there is a dismantling manual somewhere in this forum. search.
i don't think taking it apart would help you because this is not a physical fault that you can locate.
and i learned that mcel is the retail seller of vox in mozambique. they should be able to help you with service. else just send a mail to htc support and they will guide you.
yes, mcel are the retail sellers, but i tried to go there, and there are no specialists on htc's there,
the thing is, i didnt bought my htc from them, so i can't go there and change for another one
but tks anyway
no problem
but do try to contact htc support by email. they might suggest a way.
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
are you trying to say that by desabling the light sensor, the problem might go away?
i would also like to know if it possible to have the baklight on the lowest possible brightness forever, because it seems, on a low brightness the problem might go away
petlof32 said:
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
Click to expand...
Click to collapse
I also have this problem with the lightsensor turned off. And also at (as it seems) random moments.
well, even with the light sensor turned off, the problem persisted.
i got my phone to a repair shop of htc's, and they figured out the problem
my phone is now 100% thankfully, the repair man told that the problem was because of bad or malfunctioned circuits, he exchanged them with new ones, and the problem went away,
dont know wich circuits exactly, and he didnt want to tell me, but i suggest anyone having the same problem to try and do the same
probably its a hardware malfunction with these VOX,
its possible since so many times before i've heard about malfunctioned pieces coming out in large quantities for sale.
anyways, cheers everyone, and good luck Portugal in EURO!
I have the same problem. I just noticed that it usually happens when the phone is warm, so if you need to do something on my phone just... take some ice from fridge and put it on back of your mobile. I cant see any more solutions.
Please someone help us!
Update. Problem Solved
Just thought I'd update this thread I started.
I sent the phone back to my dealer (Grapevine in Poole,UK).
A week later, I got a brand new one back from the HTC repair centre.
So far, so good. Looks like the problem's solved.
Mike
Sam problem here,
i called with HTC and they sent them to there repair centre.
Hey guys,
I am going crazy here, searching forums did not help me at all.
The lower section of the screen keeps flicking, and not always, what do i mean by flicking, its like the screen at the lower section keeps doing like a strange low refresh rate, and has an old imprint of some old menus. Happens especially when there is the color of gray.
Made a screenshot of the phone, no problems, there, so its not a software rendering problem, might be a drivers problem though, or a defec tin the screen itself.
Frequency is high but not always, and am unable to determine when does that happen exactly. going crazy here, is this a defect? or all touch pro's have this?
Exact explanation summary:
1CM from the bottom of the LCD sometimes flickers as if that 1CM is having an extremely low refresh rate. Mostly happens when there is light gray, but not necessarily, and a soft reset for the phone does not remove it. It happens on random!
Hey,
Yeah it happens to me too! You don't need to do a soft reset, it actually fades away if you watch it closely! I don't know what it is either, and yes it is random as you have stated! I initially thought it was an application I installed as it only started happening after that, so I did a full hard reset and its still happening! Not sure what or how, but hoping next firmware version stops it!
Cheers,
mpls-te
As it happens, that's exactly why I've logged on here today! Any ideas whta the cause might be?
OK, good to see that others have this, so am not alone here, experts here, any ideas? other touch pro users, can you please leave your statements?
I hope its a driver issue.
But from what i noticed, its like, the screen is OFF, as in blank and no back light, but somehow, the application working on the screen before you turned off the device is somehow printing something on the LCD, something that we don't see, and when we actually start the phone and its back light, that OFF LINE imprint pops on screen. Something like that.
Its completely illogical, but dunno, can't find any sense here and am going crazy
Same thing happened to me and a few others as well.
See my thread here.
What rom is everyone using?
I've noticed a similar issue with mine, except rather than something software it seems like it's the backlight for the bottom 1cm of the screen flickering slightly. I don't see any weird pixels or inappropriate screen information, just a dimming/high speed flickering of the backlight in that same regionas yours. It comes and goes. Sometimes weeks without it, then maybe 3 times in a day for a minute or two at a time. Everything else works fine and whatever screen I go to displays fine.
I'm assuming it's a hardware problem with the LED(s) that light up the bottom portion of the screen, and I'm going to use it as an excuse to get a warranty replacement somewhere near the end of the warranty when the phone's getting a little old and worn.
maxh said:
I've noticed a similar issue with mine, except rather than something software it seems like it's the backlight for the bottom 1cm of the screen flickering slightly. I don't see any weird pixels or inappropriate screen information, just a dimming/high speed flickering of the backlight in that same regionas yours. It comes and goes. Sometimes weeks without it, then maybe 3 times in a day for a minute or two at a time. Everything else works fine and whatever screen I go to displays fine.
I'm assuming it's a hardware problem with the LED(s) that light up the bottom portion of the screen, and I'm going to use it as an excuse to get a warranty replacement somewhere near the end of the warranty when the phone's getting a little old and worn.
Click to expand...
Click to collapse
Lool, evil, lets just hope that this problem DOES occur when you go to their shop for your replacement
Good idea though, might do the same thing except that i have to travel abroad to where i got the phone from to actually get the warranty working. Don't forget to re-enable stock SPL and stock ROM
It happens frequently enough I'll be able to get it on video just in case they need proof, but typically they just exchange by mail.
I just posted in another thread about this issue. I have run into the same thing a few times. The bottom portion of the screen flickers, and when i do things that have a dark gray or black screen I can see a ghost image of the left and right soft keys from my TFL3D home screen. It seems to be most noticeable when the screen brightness is set to max. To get it to go away I usually do a few soft resets, and then, if needed, i will turn off the phone and take the battery out for a while. I have never tried waiting it out to see if it will just go away on its own.
proj3ktpat said:
I just posted in another thread about this issue. I have run into the same thing a few times. The bottom portion of the screen flickers, and when i do things that have a dark gray or black screen I can see a ghost image of the left and right soft keys from my TFL3D home screen. It seems to be most noticeable when the screen brightness is set to max. To get it to go away I usually do a few soft resets, and then, if needed, i will turn off the phone and take the battery out for a while. I have never tried waiting it out to see if it will just go away on its own.
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Click to collapse
I see that everyone posting in this thread,that has their signature filled in, is using the Energy ROM. I find that very interesting.
i am having the same problems, sometimes touchflo3d will flicker at the bottom, near the edges. I also get text that can be read through other screens. Like on pocketshield i can see the left and right softkey words still at the bottom. its so odd !
P.S im on energyrom
I'm on NATF v2.2, not an energy rom. But then again, mine looks more like a hardware issue, as I've never seen any ghost images of text or softkeys, just flickering.
can somebody post screens?
maybe the same problem here...
hardreset, other roms > problem still there:-(
Same problem here and I am using stock rom!
here are 3 screens of my xda diamond pro, using latest official o2 rom and newest romeOS eng
hope you can see this prob?! same like yours?
climber1872000 said:
I see that everyone posting in this thread,that has their signature filled in, is using the Energy ROM. I find that very interesting.
Click to expand...
Click to collapse
Well, i doubt EnergyROM has anything to do with that problem, since my Stock ROMz had same problem, never got fixed with any updates HTC used to release. MAYBE some Cooked ROMs out there have this solved, if any, please let us know And my problem is nothing close to screenshots above :S
mj084 said:
here are 3 screens of my xda diamond pro, using latest official o2 rom and newest romeOS eng
...
hope you can see this prob?! same like yours?
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Click to collapse
Dude, those photos are awful, after seeing them am happy with my phone flickering, its nothing close to this.
You see, in your photos, all three of em, you some kind of shadow effect, where text of a button for example has that same text beneath it 3x6mm, that is not my case at all.
My case is as follows, IF i am on the home screen for example all looks ok, except that the bottom 1CM of the screen is flickering. If i go to another window, either a total black one or any other screen, i would still see a ghost of the old home screen, for example, and only at the bottom 1CM.
Will post photos once i get my cam back. Cheers
similar issue
my issue is kinda similar, instead of getting the bottom 1cm or so discoloration or stuck pixels, I get streaks of red or blue on my screen. I have had this happen on each version of NATF I have tried, but don't remember it happening on the stock version (which I am tempted to try again to see if that's the issue).
Could this be a driver issue?
mind is even worse than all you guys, the touch screnn dose not response, and i have the energy rom on it, before it goes wrong. it just suddenly dose not response, than i send it to HTC, they ask for 425.00 for fix.... I will just send this to Asia and get some one to fix it.
But I hope before i send it out, some one can help me here.... anyway can fix it easy!!!!
Hi all, i have the same problem, here's another topic about it
http://forum.xda-developers.com/showthread.php?t=447891&page=2
Okay so I've had the HTC Fuze for 3-4 days now and 1 thing that i noticed is in the screen, by the bottom (where the touchflo is) the screen is like "blinking".
It's hard to explain, but if you get closer to the screen you see like its moving and shaking but when you look at any other spot its not.
Is this normal or my device could have a problem?
Oh and sometimes when i use the keyboard and the screen rotates, the "right side" which is the bottom (keeps blinking) sometimes has the letters of the menu before i rotated the phone, so it has like letters with opacity there as if OVER the screen.
Any of you have this problem? Or is it just me?
What can I do? My device is still in warranty but its a really small problem, it just bothers me the screen like that.
Thank you.
PS. Ill post a video if you want to see more clearly.
not normal
I agree this is not normal. Reflash your ROM.
xlinkx said:
I agree this is not normal. Reflash your ROM.
Click to expand...
Click to collapse
I've never done this before. But i wanted to take all the A&T stuff of my phone and make it faster. What ROM would you recommend me?
There's other threads about this on these boards. It's a hardware issue with the Fuze, and yes, it is normal. I've gone through 4 Fuze's, all of them were sent back on warranty, because of this exact problem. I just seen a thread not too long ago about it and someone mentioned that it was a hardware problem but I really don't remember his/her explanation of it.
PryorDaniel said:
There's other threads about this on these boards. It's a hardware issue with the Fuze, and yes, it is normal. I've gone through 4 Fuze's, all of them were sent back on warranty, because of this exact problem. I just seen a thread not too long ago about it and someone mentioned that it was a hardware problem but I really don't remember his/her explanation of it.
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Click to collapse
Oh so should I send mines back or just keep it?
It doesn't bother me at all, i mean, i could live with it, but sometimes i think it would be better if it didnt do that.
It just happens when my device is hot. I mean, when you use WIFI the phone gets warmer and thats when the screen starts doing that, when i turn it off and let it rest it works fine again, and sometimes when i put it in standby mode and then back to normal it comes with the blinking thing and sometimes not.
Like I said, I've gone through 4 and still have the problem. My advice, either switch the TF3D look so it's not as noticable in portrait or just switch a totally new ROM with a new TF3D look. It's still going to happen but you'll notice it less. Even on this new Fuze it's still happening. I'm using EnergyROM Mercury right now, and while I still have the problem, it's nowhere near as obvious as before.
Another thing I've noticed that seems to help a bit from time to time is to turn off the screen and plug the charger in. Weird, but it fixes it sometimes. As you also noticed, it only happens when the device is hot. A prime time for it to happen is when you hang up a call.
PryorDaniel said:
Like I said, I've gone through 4 and still have the problem. My advice, either switch the TF3D look so it's not as noticable in portrait or just switch a totally new ROM with a new TF3D look. It's still going to happen but you'll notice it less. Even on this new Fuze it's still happening. I'm using EnergyROM Mercury right now, and while I still have the problem, it's nowhere near as obvious as before.
Another thing I've noticed that seems to help a bit from time to time is to turn off the screen and plug the charger in. Weird, but it fixes it sometimes. As you also noticed, it only happens when the device is hot. A prime time for it to happen is when you hang up a call.
Click to expand...
Click to collapse
Thanks a lot for this information!!
Ill just keep my device and live with it.
I'm flashing to a new room soon, ill see which one i'd like.
Thanks again.
on the bottom of the screen right where the slider is in manilla it appears the backlight has begun to flicker but this only started recently and doesnt happen very often
should i be worried?
lbhocky19 said:
on the bottom of the screen right where the slider is in manilla it appears the backlight has begun to flicker but this only started recently and doesnt happen very often
should i be worried?
Click to expand...
Click to collapse
Haven't heard of a software issue that would cause this.
Sounds like a hardware failure.
I'm having the same exact issue! it doesnt happen often and its very slight but the left and ride sides of the manila icons will flicker..what rom are you running and any mods to it? i'm using the nrgz warhawk..the newest one..with tf3d2.1 and the panaromic background..
also warhawk but also happened on the previous build i cant remember if it ever happened before that though
Just to rule it out, do you ever flash back to stock before you flash a custom ROM?
Sometimes continuous flashes can corrupt your memory but when you flash back to stock its sets it right again.
no sir, but i'm now going to give it a shot..is the stock fuze rom easily available on here that you know of? (i'm about to start searching but jw)
Mine does the same thing, only across the bottom, some days it is worse other days it is just slightly. Did it on the original rom and on the updated one from HTC. I am not too worried about it now.
hi..
i've touch pro.
today.suddenly backlight goes away..
PPC keep working.. but it's hard to see the Screen..
i've hard reset..
flash an other ROM
but none of them works..!!
any help!?
I think I'm having the same problem as you.
Everything ok but the screen is dark but still working?
I've tried the same as you and also took the phone apart and reseated all connectors and still have the problem.
It seems similar to the Diamond issue but the solution hasnt helped.
If you fix it please let me know
if your back light wont come on, its most probably that your ribbon has broken somewhere
Same here..
I've got this problem too.
Sometimes the backlight is ok, for like half a second.
I'm gonna disassemble my Touch Pro tonight, hopefully I'll find something what will fix this problem.
I got this Touch Pro for like one month now, and I dropped it once.
I have no idea how I got this problem(I guess because I dropped it..)
i had this happen to me before. i would go to power options and move the slider of the brightness and it will correct itself, after a while it is not happening anymore.
I had Toshiba G900, and currently has Qtek S200 and this horrible TouchPro. Only one month old TouchPro changed completely my opinion about HTC. Backlight does not work properly and it goes away completely. I change from official WM6.1 to Energy WM6.5, but problem still not resolved.