Sliding cover broken. Covered under warranty? - Touch Pro, Fuze General

The ridiculous sliding mechanism that covers the ribbon cable behind the screen has got jammed open on my Raph.
I knew this was going to break from day 1 - it's a flimsy looking thing and has always been noisy, rattlley and stiff on my device.
Has anyone else had this problem? Are HTC likely to say it's my fault? I can't see any way I could possibly break this without damaging the rest of the device! Surely it's a manufacturing fault?
Cheers,
Mike

Related

Cuts my hand?

Hi all,
I got my Nexus one and ever since I am bugged with this "defect"?. I checked with one of my friends and his N1 got this defect too. Do you all have it?
The defect is that; Right above the volume control buttons, the back cover doesn't fit. Part of the front casing (being hard and all) cuts my fingers when i try to hold this thing in my right hand. And that's my hand I use for reading stuff..
My questions are:
- do you have the same problem?
- if not, how can I order a back cover that fits perfectly? since I am really really annoyed with this?
- if there's another way of fixing this issue, what would that be?
best,
kirpi
I am from Turkey and one of my friends brought this n1 to me by the way, so rma is not an option [and I actually unlocked the bootloader already anyways]
mine does not have this defect
http://www.htc.com/www/support/nexusone/
they might still get you a replacement part for a hardware defect that cut you.. id call or email them and ask
Mine is fine.
My first Nexus One did not have this defect. My replacement does.
Call HTC and have them send you a replacement battery cover. If the replacement doesn't fit, have them send you a new phone.
Yes, I noticed it too and looked all over the web to see if it was normal. Seeing as others have noticed it to and some have even had one that fits properly and one that doesn't I think I'll try to call HTC and have them send a free cover. Has anyone tried this and been successful?
well, apparently it is not normal. so I asked htc how can i replace the cover.
i actually wait for any vendor /chinese etc/ to produce spare parts so that i can buy one in case htc cannot provide the cover to turkey
The back cover is off for me as well, however, I would suggest manual labor to toughen up your hands.
kirpi said:
well, apparently it is not normal. so I asked htc how can i replace the cover.
i actually wait for any vendor /chinese etc/ to produce spare parts so that i can buy one in case htc cannot provide the cover to turkey
Click to expand...
Click to collapse
Did you speak to someone at HTC? Did they offer to send a replacement cover? The thing is I can't tell if it's the cover that is off or if the phone part is off.
The back case is a little off. And from all the pictures of nexus one... it seems to be the case for everyone. However, nothing that will cut finger. I rubbed my finger on it for 2-3 minutes..nothing.
Everyone else.. look closely.. the metal part between volume and power is slightly visible as compared to smooth side of left. It is very slight and looks like a design change HTC made for placing volume and power key.
Called HTC and they agreed to send out a replacement battery cover so we'll see if that changes anything.
My first phone did not have this. My second did. I am now on my third and it has the slightest of a lip. You couldn't even notice it unless it was up to your eye. However my issue is with the screen. The right side of the screen is not flush with the phone, and there is a jagged lip that is horrid. I've been waiting for them to close my current ticket ( It's been 2 weeks, and have my money back in my back, but it still says testing phone ( yes , it was unlocked =) )). My old phone had massive dust under the screen.
Anyone else have this screen to phone edge problem? I almost regret selling my iPhone as the quality control seemed better. But I love my openess
I have no edge issues on the back cover...
muncheese said:
The back cover is off for me as well, however, I would suggest manual labor to toughen up your hands.
Click to expand...
Click to collapse
yeah if that cut him WOW!!! hahahaha
What kind of moisturizer do you use? Your hands must be silky smooth! Like buttah!
I just noticed this defect today! I only noticed it after dropping it though (while sitting on the toilet it fell out of my pocket) so no damage of course but didn't notice before hand
well i am not that silky smooth but my skin may be a little too sensitive, i admit (allergetic person here)
However, the off part is not that much small in my casing.
Also it might be related to how I handle the phone. I use my right hand to hold it and my index finger and middle finger hovers around that problematic edge all the time while using it. I changed my handling (since i cannot change jobs for a manual labor that easily )
anyways, HTC has agreed to send me a back cover without even asking too many questions (obviously to a friend of mine in america) It made me think that, this is a well known issue. If that defect is with the chassis than I'll just wait for HTC desire sell mine after that
I received my replacement battery cover today and unfortunately it also does not fit. I called HTC and they are escalating the issue to the accessories department to have them investigate the battery covers not fitting the recently built Nexus Ones.
cekle
it is saddening to hear that.. the rma life cycle is like hell for me (since i reside in turkey) well, please let us know if ever a fitting cover is sent to you and i will re apply.
I think all the N1s have this defect. Mine is about a quarter of a millimeter off just above the battery. It is actually common in electronics for covers to not fit perfectly.
Do I really care about something being .25 mm off? No.
The better question is, should that be enough to cut your hand or even scratch it?
In any manufactoring there is a "tolarence" that defects have to be under in order to be shipped out. In reality, everything has a defect.
The amount this cover is off is certiantly within most manufactoring tolarences. The N1 isn't going on a space shuttle so there is no need to have a tolarence of .001 mm.
There, you learned somethhing amount engineering and manufactoring.
In all honesty, do I think the tolarence for the cover was a big too high? Yes, but you are building something that costs $175 to make and then turning around and selling it $179 already, some corners must be cut.
arkavat said:
The back case is a little off. And from all the pictures of nexus one... it seems to be the case for everyone. However, nothing that will cut finger. I rubbed my finger on it for 2-3 minutes..nothing.
Everyone else.. look closely.. the metal part between volume and power is slightly visible as compared to smooth side of left. It is very slight and looks like a design change HTC made for placing volume and power key.
Click to expand...
Click to collapse
Mine does not have a gap.
It looks the same on both sides for me.

[Q] Hinge bending problem? Dissembly guide?

I've been using my HTC 7 pro for around 8 months and now the hinge has started to bend in one specific place, in fact its the external plastic that is bending, about 3/4 of the way along.
It doesnt impair usage and suggests that its just a simple screw come out somewhere but it is quite worrying. I think if I don't deal with it then I may risk the whole hinge breaking completely!
Has anyone seen this before? And know an easy way to fix it?
Has anyone had a 7 pro apart before and remember anything that may have caused this? Is this external bar the actual hinge or simple a plastic showy cover?
Is there a disassembly guide around for this?
I'm pretty savy with poking around inside tiny phones over the years but if it seems really hard I can try to RMA it, the problem being I'm living in China for a few months and so I guess to RMA it I would need to return to the UK, or ask a relative in the UK to....
Would really appreciate any help with this!
I have the HTC arrive and had the same problem happen to mine after I dropped it. I used the memory upgrade guide to locate all the screws in the device. I ended up just removing that piece of plastic and the little metal piece that holds it in place. The hinge now more easily gets dust and debree in it but without the plastic piece it is super easy to clean it out.
Sent from my T7575 using XDA Windows Phone 7 App
Oh cool, So that plastic bit really does nothing other than help keep dust out, I found a tiny screw near my phone, possible this caused it, I might try taking it apart and see if I can sort it, guess I could change the memory card too whilst I'm there!
Thanks, I will report back if it works...
i had the same problem a few weeks ago, one of the two screws which holds this plastic was broken and fallen out. i had a similar screw, just cut it to the length and put on the position back, its easy to get to the two screws, just remove the plastic from above than the second layer with the 7 screw just behind... and then you see two holes for the screws...
Hmmm, some success.
I too it apart and found the offending screw ( i will put another post here later with a guide when I have time maybe, just incase it happens to someone else)
Also did the SDCard whilst I was there.
I put the screw in and it seemed fine, but now it has happened again, i suspect that the screw hole may be stripped? and so no screws will stay. Annoying but as it doesn't seem to break the phone I guess I will just keep using it for now.
One hint, be very careful of the plastic cover when the phone is apart, I touch mine slightly too hard, and snapped the end of the cover off! Its very brittle!

[Q] Tapping on upper middle of screen makes rattle vibrate sound like something loose

Do any of you have this issue?
When you tap on the middle upper of the tablet a little bit hard it causes a vibrate clicky loose sound like the components behind are loose?
I only noticed it today and im sure it wasn't like this before or if it was not so prominent.
Im out of my retailers return window so if anything needs to be fixed I'll have to go to samsung.
The device functions ok but im just a little concerned the screenis coming loose or thr digitizer..thevibration clicky sound is quite annoying and i can't remember if it used to be there i think it might as directly behind where it rattles is the camera and above the battery and speakers. I just hear and feel a vibrating rattling sound which annoys me and feels like the build is poor. Can you guys try tapping the middle upper of your tablet quite hard or moderqtely and see if you have same issue?
What do you think has happend screen coming loose?
I think the resistive and conductive layers of the screen have come loose from the hard tapping.
If i hold down the middle of the screen and release it makes a 'sticky' sound. What is likely to happen if this continues?
From reading it says the resistive and conductive layers come in constant contact meaning it. Ould misinterpret commands.
Is it possible the screen is just loosened from the digitizer or is it more likely the 2 layers of resisitive and conductive layer are loose?
Does anyone know what this is?
It is so annoying in certain parts of the screen it seems to be looose hence the tapping. Is the glue loose or the screen coming apart?
If i lie it flat on a table there is less rattling when i type but when i put it in my case to hold it up the clicky rattling sound is more im just worried it's going to collapse at some point. Can anyone fathom what might be causing this?
It feels like the creen has come loose slightly in certain parts of the screen as if i tap on the opposite side across the screen it seems to c9rrect this issue for a few secs which leads me to think the screen is coming loose
Ive just realised now it's the back cover which is loose or the insides.
It seems by me pressing down on the front screen too much and the back of the tablet not completely heald down on a flat hard surface t has somehow caused the back cover to come loose of the parts inside have come loose by being forced back slightly.
Does anyone guess what is hppening?
When i flip over the tablet and press the back and tap the back cover on the right side it sounds loose and if i press on it there is some give like there is some space.
So ive identified what is thr cause of this and it's that my case which has rubber corners which hold it against the back of the backbpard leaves a gap between tge tablet and the backboard of the case cover. When i tap the screen too hard it causes a flex ehich unfortunately has caused the tablettobend and push the motherboard and insides onto the back cover which hss now flexed and stretched i presume? Or it has xaused the components to dislodge and misplace, can the back cover actually stretch this much?ithought it wad hard pladtic that retains its shape
I heard the tab s creaks also but mine is the back cover has stretched out fr8m within not holding the components snuggly if that makes sense. What is the fix for this?

[Q] loose ill fitting back cover should i be worried?

Ive had my note pro for 2 months now and i can't return it given the niche nature of this product sourcing parts will be difficult. My back cover i think does not fit perfect over the device this ratting sound which appeared last week out of the blue i have pinpointed it to being the insides being flexed and mov3d slightly causing the back cover to not fit properly,
Clearly this is a hardware issue should i be concerned?
Im worried that the insides will push more and more outward causing either screen flickering issues from a loose cable or the battery connector may get loose. Is the only solution other than taking it to samsung for repair to put a snug case over it thst clips in so that it's held in place?
It is a bit disconcerting when i press on the back it flexes in a bit before i can feel the battery etc
does anyonr else have a loose back cover that doesn't fit flush against the insides?
Crap im starting to think the ill fitting cover might be due to battery swell. Has anyone had a swelling battery in their note pro?
I can't believe i could be that unlucky to get that. I look after my battery i use a fan whrn i charge and it never heats up or overheats so nothing indicates a swelling battery byt when i feel the back it doesn't feel smooth on that side.
No need for multiple threads, you are posting about same problem here: [Q] Tapping on upper middle of screen makes rattle vibrate sound like something loose
Can some8ne give mr an answer at least as to what it might be?

Horizontal area not picking up touches. Could this be a grounding issue?

Hi,
Hope somebody can help me. I purchased a second hand oneplus one of which the screen was broken. I purchased a replacement screen and replaced it without any issues. After powering it back up and starting to use it I noticed there was an horizontal band around the middle of the screen not picking up touches. I opened it again and tested the same without the cover (camera lens and flash) and it worked fine. When putting everything back and closing it, the problem reappears. I noticed from looking at the tear downs pictures I was missing a small plastic piece sitting to the right of the connector and above the ear piece. No idea what it's is purpose but it is missing. I've read that some users have grounding issues and maybe this missing piece is important to ensure the connector and flex don't touch other parts of the body.
Anybody knows what the function of this plastic piece is and where I can purchase one. All resellers I found don't sell this piece. Agreed it doesn't look like it could get faulty but in my case I or the previous owner lost it.
Thanks.
Just put some tape where the piece should be and you should be fine.
I have the exact same issue, but my plastic piece isn't missing. Did you manage to solve it?

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