Database Info

Support Code:85010014

I have a WM5 Device trying to sync with outlook and am getting this Support Code:85010014 when I select the view status link in Activesync (v4).
AS4 allows me to sync favorites and notes, but not contacts, calendar, email, and tasks. Any suggestions?
Thanks.

I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!

Before you re-install..
Are you using Outlook 2003 in "Offline" mode? If so, try running Activesync while CONNECTED to your Exchange server... This worked for myself and possibly a few others here.
Good luck! Hopefully you won't have to re-install Outlook which seems to be the ultimate fix.
Just checked the original post date... hope the original poster fixed the issue.

Re: Before you re-install..
kcchen said:
Are you using Outlook 2003 in "Offline" mode? If so, try running Activesync while CONNECTED to your Exchange server... This worked for myself and possibly a few others here.
Good luck! Hopefully you won't have to re-install Outlook which seems to be the ultimate fix.
Just checked the original post date... hope the original poster fixed the issue.
Click to expand...
Click to collapse
No, I don't use exchange. I realy hate outlook compared to Eudora for my needs. Mail accounts are on standard Unix POP/SMTP Servers. Outlook is forced due to contacts integration on PDAs.

Windows Mobile 5 Support Code: 85010014
I solved the same problem in a different way - On ActiveSync in the File menu there is an option to Delete Mobile Device. I picked that, deleted the device and then re-established the partnership between the mobile device and the PC. Sync started working perfectly right away.

Problems with Active Sync 4

Hy folks !
i´m the first time her, this forum is really cool and informativ.
Here´s my problem, i want to install AS 4.1 on my PC.
Config: WinXP SP2 with 1GB Ram
about a few seconds i became this error Message:
see pic
What happens ???
PLEASE PLEASE Help...

maybe something wrong with your system.
you can setup your system again.
or you can setup active asy in other computer to check it

i have reinstalled my system and now it works fine ...
Now i have a new Prob.
I can´t install TT5 on my XDA II...
Is there anywhere who can help me....

Hi,
I have the same problem too. I just updated to ROM1.60c and ActiveSync 4.1 build 4807. When I try to sync, tt keeps giving me the error code 85010014.
The funny thing is, I have no problems syncing Notes from Outlook. But the other Outlook items like Contacts, Calendar and Tasks are not so lucky.
What's happening? I've already allowed the exceptions in my Windows Firewall...
Any help is appreciated, thanks!
CQ
Singapore

I had the same 85010014 problem when syncing on my BA. Typically I "Work Offline" with Outlook, since I'm on the road a lot.
The fix was to make sure I was connected to my Exchange Server the first time I sync-ed my PDA. In my case, I had to connect to my office through VPN and choose "Connect" when prompted after launching Outlook.
Hope this helps!

Hey kcchen,
Thanks once again! I replied in the other post already, but just wanna thank u again.
Cheers!
CQ

Activesync 4.1 and Tom Tom 5
Similar problem here guys but I don't sync with an exchange server, just the local PC, everything else seems to work fine but when I try to install TT5 the install pukes and wants to send an error report to MS
Help!

It is the same problem to me (only have Local PC). Could some one give more advice.

I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
I installed ActiveSync 4.1 on my Work PC - XP Pro SP2 with Office 2003, Eudora and Incredimail Outlook Plugin. No Problem with ActiveSync there.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!

Connection problem between activesync 4.5 and webmail

Hi everybody,
I have installed recently the rom aje v1.70 on my HTC P3300 and I have an issue with the synchronisation between active sync 4.5 and microsoft outlook web access.
Activesync give me the following error message : server cannot be found.
maybe one of you already had this kind of issue...
Thanks in advance.
Regards

HELP Wanted: After update to WM6 ActiveSync does not sync with the SP

After i have updated my SP from WM6 to WM6 5.2.116.18120 the active Sync does not sync. the Outlook Information (calender, contacts and all other items to sync with Outlook).
What can be the problem...??
THX in advance
PC OS: Vista and XP
SP OS: WM6 English 5.2.116.18120 Standard v3.1

Resolution when AS_DRIVERS activeSync failed where desktop Vista
Over one week trying to resolve one of two USB device will not sync
Last resort, Hard RESET my failed to sync device and on first connection using USB cradle Vista discovered my device, installed latest Microsoft compliant driver and device working properly
Good luck

syncronize imap account in outlook 2007 with mobile

Hi all, I have configurated my imap gmail account on my pc outlook 2007 and is working fine. Now, when try to synchronize my outlook mobile emails with my pc, the mobile doesn't get any email from my computer. It seems like the imap account is not linked with the main outlook folders but to a new imap folder linked to gmail which is not recognized by activesync. The mobile runs under windows mobile 6.1, does anyone had a similar experience? how can I configure my outlook 2007/outlook mobile? I try to configure outlook mobile on my device but it looks like is not possible or must be done automatically when connected to my pc.
Thanks!

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