HTC Touch HD Push Email - Exchange Server - General Questions and Answers

Hello,
We have an Exchange 2003 SP2 server with mobile features enabled and we are trying to setup HTC touch HD for connecting to that server for receiving the emails in "Push" mode.
I followed the HTC manual and enabled the required settings, but I'm not sure what to do next. The instructions there are minimal.
Can anyone help with referring me to an explanation of the entire process, i.e. step-by-step configuration on the phone and on the server and troubleshooting steps?
thank you in advance,
David

Do you have OWA enabled in your Exch Svr? Just put the owa.xxx.com to your HTC setting. Then enter the ID, password and domain for the user. Check the SSL if you applied for the cert. That should be good as I'm using this kind of setting.

Hello horacehkm,
Thank you for your reply. Would you kindly elaborate?
Do you have OWA enabled in your Exch Svr?
Click to expand...
Click to collapse
Can it be https://www.mydomain.com/exchange ? If yes, it is enabled.
Just put the owa.xxx.com to your HTC setting.
Click to expand...
Click to collapse
Which HTC Seetings page/screen should I put it at?
Then enter the ID, password and domain for the user.
Click to expand...
Click to collapse
How do I know the domain? Where in HTC should I do that?
Check the SSL if you applied for the cert.
Click to expand...
Click to collapse
We didn't buy a certificate for this domain. Is the self-signed certificate enough or must we buy one?
Thanks a lot,
David

Related

How to set up a Hotmail account with these phone?

so does anyone know how to do it?
My girlfriends got the Magician.
Many thanks
POP3: pop3hot.com
SMTP: mx01.hotmail.com
regards
jeetz
thanks
anytime mate...
on my set up it asks for a domain? is that just hotmail?
HTTPMail provider 1.0
Works for me
Actually works very good for me :lol:
rob_pinnington said:
on my set up it asks for a domain? is that just hotmail?
Click to expand...
Click to collapse
domain field stays blank....

Exchange Synchronisation Via Wi-fi

hi all,
i have been able to get my wizard running wm6 to sync with my exchange server without any problems but i have to manually go in and sync it by using the send/receive option
My question is: is there any way to get it to sync as soon as mail is sent / received?
cheers
Exchange server issue!
amd_kickass said:
hi all,
i have been able to get my wizard running wm6 to sync with my exchange server without any problems but i have to manually go in and sync it by using the send/receive option
My question is: is there any way to get it to sync as soon as mail is sent / received?
cheers
Click to expand...
Click to collapse
yes, one way...but I think that the problem is on your exchange server!
push mail is active only if Exchaneg 2003 is updated at ServicePack 1 and correctly configured!
...so...you have to ask to your sysadm! good luck!
ciao
Tommaso
amd_kickass said:
hi all,
i have been able to get my wizard running wm6 to sync with my exchange server without any problems but i have to manually go in and sync it by using the send/receive option
My question is: is there any way to get it to sync as soon as mail is sent / received?
cheers
Click to expand...
Click to collapse
Also, is push mail turned on? Go to the comm manager and turn it on. Then go into activsync and then menu, then schedule, then see if "as items arrive" is selected.
TauRho said:
yes, one way...but I think that the problem is on your exchange server!
push mail is active only if Exchaneg 2003 is updated at ServicePack 1 and correctly configured!
...so...you have to ask to your sysadm! good luck!
ciao
Tommaso
Click to expand...
Click to collapse
Hi,
Exchange DirectPush is available with Exchange 2003 Service Pack 2 or Exchange Server 2007
Christian

[Q] Email app? Multiple exchange accounts?

For those who have the Eee Pad Transformer already, is it possible to setup multiple exchange (activesync, NOT pop3) accounts on honeycomb3.0, yet?
Please confirm.
Just to confirm and answer my own question
YES, its possible to configure multiple exchange (activesync) accounts.
Love it.
Now only if sprint upgraded my EVO to Honeycomb!
dotpro said:
Just to confirm and answer my own question
YES, its possible to configure multiple exchange (activesync) accounts.
Love it.
Now only if sprint upgraded my EVO to Honeycomb!
Click to expand...
Click to collapse
can you help giving the details of how you configured the settings? i cant get mine to wprk. when i choose exchange type of account and enter domain/username abd password' owa.company.com, it says could not connect to server.. i use owa.company.com in the browser and it takes me right to outlook web access of the email account. what am i doing wrong?
Mail selection
Sorry to post under this thread, but I don't know where to post...
Is there a way to select multiple mails with 1 single touch (maybe sliding?)?
I haven't found an easy way...
Then, is there a way to empty the deleted items directory without tapping on every single mail?
Thanks for the answers!
ipulaski said:
can you help giving the details of how you configured the settings? i cant get mine to wprk. when i choose exchange type of account and enter domain/username abd password' owa.company.com, it says could not connect to server.. i use owa.company.com in the browser and it takes me right to outlook web access of the email account. what am i doing wrong?
Click to expand...
Click to collapse
Its domain\username notice the "\" also you probably need to check off the SSL option
jratzo said:
Its domain\username notice the "\" also you probably need to check off the SSL option
Click to expand...
Click to collapse
yes. tried that several times. didnt work
ipulaski said:
yes. tried that several times. didnt work
Click to expand...
Click to collapse
Sorry I thought because you had the other / that was your problem, do you have any other devices connecting?
ipulaski said:
can you help giving the details of how you configured the settings? i cant get mine to wprk. when i choose exchange type of account and enter domain/username abd password' owa.company.com, it says could not connect to server.. i use owa.company.com in the browser and it takes me right to outlook web access of the email account. what am i doing wrong?
Click to expand...
Click to collapse
Your email provider should be able to give you set up info, did you try full email address for user id?
hey thanks for getting back to this.
I just found today that personal devices cannot access comp's email via exchange...shux....
thanks to jratzo and nxp3.

Tbolt & Microsoft Online Exchange hosted email

Does anyone have this working?
Do you mean the Exchange ActiveSync under the Mail app? If so, yes, I do.
yup. works fine for me
My company uses Microsoft Online hosting for email- no issues.
failsaf3 said:
My company uses Microsoft Online hosting for email- no issues.
Click to expand...
Click to collapse
I'm trying to set my microsoftonline account up in ActiveSync and am failing. What do I enter for domain? I assume I use my microsoftonline server address (red001.mail.microsoftonline.com) for the server address but that doesn't work. I am using my email address for the user name.
did you read their setup instructions? you are supposed to leave the domain blank....

How to setup Outlook for Exchange Server on WP7?

I am trying to setup a WP7 Outlook, but it won`t connect to a company Exchange Server.
Always getting error- Error code: 80072EE7.
I have read on web that certificates needs to be installed on wp7. I did it, but no luck.
I used to synch this exchange account on my HTC Evo 4G.
Any ideas how to fix issue?
I wish WP7 had a better way to load self-signed certificates.
Best way to install a cert is to e-mail it to yourself using a Gmail account, set up the Gmail account on WP7, open the e-mail and the resulting certificate attachment, and then install the certificate.
Thanks for response,
But,
Everywhere on web people talking about certificates and no one says which particular cert needs to be installed.
I tried with verisign, Microsoft root authorication and other kind public certificates. But issue still persist.
Who knows where can I get the exact certificate from?
Also make sure you are putting in the local domain
(whateveryourdomain.local)
It is required for WP7 unless your username has the domain in it.
For cert... here is what one user said...
1. went to google chrome on my desktop, spanner, options, under the hood, manage certificates.
2. go trusted root certificate authorities.
3. found the certificate from our server.
4. exported it as a DER encoded binary X.509 (.cer) file to the desktop
5. emailed it to my godaddy account on my WP7 phone.
6. clicked on the link installed it AND THEN created the outlook account on my WP7 phone.
IT IS IMPORTANT TO NOT HAVE ANY OUTLOOK ACCOUNTS ACTIVE WHEN INSTALLING THE CERTIFICATE.
thanks for all your help guys!
yes, sure I have local domain:
\whatever - this is what i used on android outlook settings.
how to know which one is our server certificate?
in WP 7 though you don't need a slash. just the domain name when it asks for it.
For the cert... can you get to your mail server via web mail?
For ours in IE9, i just click the lock by the address bar and hit view certificate. Also if you know your Exchange admin, ask him to send it to you via the hotmail account. they you can just click on it and install it.
I believe we do not use any certificate. probably we use public certificates. i do not see lock next to address bar.
Does you host require on device encryption?
Does your company provide instructions for other phones? I may be able to tell you or translate them to how it works in windows phone.
No lock? go to advanced in account and uncheck ssl. I think its on by default.
If that doesn't work pm me the the web outlook address an i can tell u if there is one on there at least.
still cannot synch my outlook account. is there any new ideas?
The only thing left i can say is talk to your exchange admin / tech support. All the settings seem correct for a normal setup. Maybe they are using on device encryption... the only thing that windows phone really doesn't support for exchange, or maybe there is a setting we don't know that they will tell you.
The questions to ask are -
Does it require on device encryption?
Is the certificate required the same one outlook webmail uses as that is the one i walked you through installing?
Is the mail server address the same as outlook webmail minus the owa?
What is the local domain of the mail server? (that is different then the mail server address in most cases)
Does the username have to be whole email address? domain\username? or just username
Does the exchange admin have to add my phone?
Hope that helps get your questions answered.
I need some help also. I had my exchange account on my phone until my comp did server upgrades. This knocked me off as they say this will only support Blackberry and iPhone, don't ask me why. So I was able to setup my exchange account on my Android Epic 4g after trying for a week, as I figured if an iPhone can access it my Android should also. But I have tried the same settings from my Android phone on my WP7 and no luck.
After reading this it looks like I need to follow the above mentioned steps to manually add a sec cert to get it working just right?
I really want my exchange account on my WP7, sucks trying to be on the phone and not be able to download attachments cause you are talking on the phone that gets the email.
Any help would be great!
Did you mean to include a URL or two in there? Anyhow, setting up WP7 to work with Exchange should be pretty easy, although I'm not sure it will do EAP with anything older than 2007 (though IMAP on older servers will work fine). Both of my phone's synced Exchange accounts were set up easily and automatically by just telling it to add the email address; it found the servers and automatically configured the accounts.
black06c230 said:
I need some help also. I had my exchange account on my phone until my comp did server upgrades. This knocked me off as they say this will only support Blackberry and iPhone, don't ask me why. So I was able to setup my exchange account on my Android Epic 4g after trying for a week, as I figured if an iPhone can access it my Android should also. But I have tried the same settings from my Android phone on my WP7 and no luck.
After reading this it looks like I need to follow the above mentioned steps to manually add a sec cert to get it working just right?
I really want my exchange account on my WP7, sucks trying to be on the phone and not be able to download attachments cause you are talking on the phone that gets the email.
Any help would be great!
Click to expand...
Click to collapse
Did they post instructions on what was needed to get an iphone on it? Should be similar with windows phone. For the cert, once you get it, email it to your hotmail and open it. THat will install it.
ROCOAFZ said:
in WP 7 though you don't need a slash. just the domain name when it asks for it.
For the cert... can you get to your mail server via web mail?
For ours in IE9, i just click the lock by the address bar and hit view certificate. Also if you know your Exchange admin, ask him to send it to you via the hotmail account. they you can just click on it and install it.
Click to expand...
Click to collapse
once i click the lock and see the cert. how do i get it to send it in an email?
---------- Post added at 11:22 PM ---------- Previous post was at 11:16 PM ----------
ROCOAFZ said:
Did they post instructions on what was needed to get an iphone on it? Should be similar with windows phone. For the cert, once you get it, email it to your hotmail and open it. THat will install it.
Click to expand...
Click to collapse
other co-workers have their iphone's working just fine. I will get a hold of one and see if any settings in there make it work.
but again i got it setup on my android phone without much issue and those same settings won't work on my WP7. it errors about the cert.
as stated I can click the lock and view the cert from web access but how do I email it to myself? i don't see a export option.
lastly, they block any IP but intranet IPs to access the mail.companydomain.com so the cert from there may not even help?!?!?
to access mail from home/laptop i have outlook setup so no need to access via the web.
any help you can give to get this working would be great!! and yes IT won't give my squat.
Have you tried manual setup. That's what mine requires. I put in my email address and password but it never gets it. I then click on manual and add
Login name: whatdoyaknow
Domain: ad.xxx.com (actually mine is more complex than that, but start with ad.)
Server: exchange.xxx.com (again more complex)
I need certificates for most things, but this seems to work ok.
Actually I still have problems getting WM6.5 to connect, but WP7 goes ok with the above.

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