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Outlook Mobile will not load, no access to messages

I have an O2 XDA Exec running one of the old Crossbow ROMs (one of those where it's "Outlook Mobile" instead of "Messaging", I forget exactly which ROM it is I went for at the time). One thing I quite enjoy is that even after switching devices and upgrading the ROM is still having every SMS I've sent or received since summer 2006. This might all end here, sadly, as Outlook Mobile won't load and neither of the SMS backup programs I've tried have worked.
Here are the symptoms:
When I try and load Outlook Mobile (regardless of whether it's from the Start menu, HTC home screen, the messaging part of the today screen or the text option in Contacts) it simply does nothing.
I have tried two SMS backup programs. The EasyHelper "Contact + SMS Backup" which I normally use flashes up an error saying "Read SMS failed. Please restart device and try again. If the problem still exists, please contact your vendor.(401)" The other one (which I forget the name of now) failed to show a list of folders to backup from and if I ignore that option and try to back up anyway it sits for a while trying and then gives up (it says it's finished but it lies, the resulting file is way too small).
Don't know if this is related but the problem started around the same time. After having my device switched on for a minute or so a message will appear saying "Voice Command has encountered a problem. Restart Voice Command and try again." I don't use Voice Command so this isn't the problem but this error started showing around the same time this started.
When someone sends me an SMS nothing happens.
Don't know if this is normal or not, I get an access denied error when I try and do *anything* with cemail.vol (copy, rename, whatever)
Everything else seems to work fine (except ActiveSync but I can't remember the last time I had that working anyway, I don't use it).
I have tried:
Many soft resets.
Killing poutlook.exe and removing from the Today screen anything that might interact with the messaging.
Launching Outlook Mobile in different ways.
Two SMS backup programs.
Sending myself an SMS from a different phone.
Nothing works and I can't access my messages. Obviously as someone who's been keeping messages for about two years now (crossed the 10,000 mark I think) I'm slightly annoyed about this. I'm planning to reflash my phone to a newer WM6 ROM as soon as I'm not using it as my sole method for Internet access so my only concern here is saving my mass of text messages (either in a format I can read on my PC or a format I can restore from after reflashing my Universal).
If only I'd known before tonight that there was a free program to backup SMS on a schedule...
Any ideas at all? I'm comfortable doing registry hacks or typing commands or whatever needs doing. My messages are on this device somewhere and I want them. There's important nostalgia in there. Help greatly appreciated as ever.

Huh. It works now. No idea why, just got a text message today having not tried it for a couple of days and it seems okay. Frantically taking backups now.

Something on my SD card was messing it up, not sure what but removing the SD card allowed me to back up my messages. I removed the SD card, allowed it to create a "Storage Card" folder when it fails to save something to the SD card (it does this) and then reinserted the SD card and had the backup software back up to "/Storage Card2".
Weird. But I've solved the problem (in my case) and made a note of it on the offchance it might help someone coming in from Google someday.
ROM flashing time!

Thank youu!
Thank you very much... I had the same problem, but noticed it only yesterday!
Apparently I have been receiving sms messages since 3 or 4 days, but it shows nothing on my today screen. Yesterday I tried to open outlook because a friend told me he sent me a message, but... nothing!!!
When I removed the SD card it worked
But no messages since 3 or 4 days! and thus can't know who sent me messages
Anyway, thank you for your thread... and yes, I came from Google

sorry to bump an old thread, but this exact problem happened to me out of nowhere today. google searched it and this thread came up. i noticed i hadn't received even spam in my email to day and that error popped up about voice command. removed my sd card and it all went away.... very strange.
i have not installed any new programs either...

Gmail Issue: Waiting For Sync

Everything was working good until a few days ago. Now the Gmail app states that is waiting for sync. Your email will appear shortly..
And it never does. Ive tried turning off and back on the auto sync and tried to manually sync but I get an error message that says
Sorry!
The process com.google.process.gapps has stopped unexpectedly. Please try again.
Does anyone have an idea on how I can get it up and running again? Thanks.
I'm on JF's RC33

Ok, I figured it out. I went into settings and Gmail Storage and cleared out the data. Then I went back into gmail and entered my account information again and it seems to be syncing now. Really weird, I dont know how it just stopped working. Anyway, hope this helps someone in the future.

Gmail
Dont know if you have docs to go. but when i uninstalled docs to go gmail started working again for me. Now i reinstalled docs to go and havent had any problems yet.

Reinstall any apps you've been using to send attachments (eg. Note Everything, Doodleroid etc.), clear out your gmail and gmail storage data, and it should work.
Try to avoid sending multiple attachments at once: for example if you send one and it 'stalls' and you try to send it again, it could do this to your gmail.

I also had this issue. I resolved this issue by turning sync back on. Once I enabled sync, I was able to get right into my gmail account.

Similar problem here
(Using CM 5.0.8 final on my original black G1)
I can manually sync with the server to get email, but syncing seems to happen maybe once a day for the past week or so. It used to happen so frequently that i'd see email on my phone before i'd see it in my web browser if i was at a computer.
Haven't changed anything recently... Tried rebooting the phone of course.
Can't find the tool for clearing out gmail on my phone, so i haven't tried that.
any other theories?
thanks
Edit: Turned off sync everywhere and rebooted. Got stuck in a boot loop.
Used amon ra recovery console to wipe dalvik cache
Boot loop is fixed
Refresh problem seems fixed too.
yay?

COME ON GUYS!!! See the date of the last post! Over a year ago!
Mods, can you close threads that had no activity for a year? (close threads had no activity on the thread for a year or more.)

Gmail Syncing issue?

I just noticed that I hadn't gotten any emails in a while on my N1. So I checked Gmail on my computer and it showed 5 new emails that I hadn't seen. Digging a little deeper, I found that the gmail app on my phone hasn't successfully synced in the last 24 hours and I also can't access any past emails other than those that are already shown in my inbox(it won't load any that aren't already on the phone, gives a "Network Issue" error). What's even more strange is everything else on the phone works perfectly and even the number of new emails is updated in the gmail app, it just won't download the emails themselves. Is anyone else having these problems?

I just checked mine and it is up to date. In fact, I am usually getting a notification of gmail on my N1 before it shows up on gmail web site or indicated by Gtalk.
Hopefully, your issue is temporary and the 'network issue' will go away.

....and fixed. I still have no idea what was going wrong but going into the manage applications settings menu and clearing the data on gmail and gmail storage fixed it. Hopefully this issue doesn't get too widespread, cause no non-tech savvy person would ever be able to figure that out.

Alright, it turns out this is a really big freaking deal(as far as I can test it anyway). Any time I try to attach pictures to an email and send it, it causes this. And there's no way to undo it that I can find other than manually clearing the data in Gmail Storage.
...And from looking at the logcat, It gets a file not found exception when trying to load the attachment. I'm using a fresh picture taken from the camera to test it so this looks like a pretty big bug. I'll poke around a bit more though.
After a bit more testing, this only happens pictures taken from the camera for some reason. Can anyone else confirm that this happens for them too?
Alright, I think I got this(at least partway) figured out. It wasn't all pictures but just a couple specific ones. For some reason, there are some pictures that I took yesterday with my Nexus One that didn't actually get saved anywhere(I'm not sure how it even knows they exist, or where it's finding the image). The image I was trying was one of those, but trying another one that did get saved worked perfectly. So I guess this is less an issue with gmail and more an issue with the camera not always saving pictures correctly. Gmail just completely chokes when you attach a file that doesn't actually exist.

Hmmm...
My gmail hadnt synced for several hours today.
Rebooted..seems ok now.
I did actually send an attachement from a note pad application to myself last night.
No idea what the correlation is if any.

Not sure if anyone has noticed this, but if you are actively logged in to gmail (say, from a desktop) while accessing your gmail on your phone, the results are somewhat wonky and unpredictable.
I've seen this issue on my G1 and it continues on my N1.

I experinced this issue also. The issue seemed to exist across reboots. For some reason I was convinced that the issue had something to do with facebook syncing. I deleted that account and the problem went away. But know that I think about it, I did try emailing a picture that I had just taken right before I noticed the problem(emailed straight from the camera app), and I know that email did not go through. Hmm, definitely sounds like a bug somewhere.

cliffy15 said:
Not sure if anyone has noticed this, but if you are actively logged in to gmail (say, from a desktop) while accessing your gmail on your phone, the results are somewhat wonky and unpredictable.
I've seen this issue on my G1 and it continues on my N1.
Click to expand...
Click to collapse
Me too. I noticed same in G1 and now on Nexus while all time logged-in Gmail using Mozilla on desktop while at work. Totally unpredictable many time I see first on desktop and then later (some times way later) on G1 and Nexus.
Jp

I've been having sync issues too. I don't really do much with email, mostly receiving and I find myself having to refresh manually, all the time. It has been about 3-4 days or so. It worked perfectly at first...
Here was my problem: check settings and then the sync menu. It says something & sync. My auto sync was unchecked. Working great now!

Been having sync issues, posting in a thread about it over on the google support boards. Not major to me, just annoying and hope it gets resolved.

Thank you so much for the detailed responses about this Marcus. I thought I had messed up gmail with my theme, but then I read this thread and remembered that I had tried to send a picture through gmail immediantly after taking it, and after clearing data for gmail and gmail storage, it worked again.
So again, thank you, that is one less bug I have to deal with my theme causing.

I've had this issue when trying to email "large" (over 2MB'ish, as a rough guess) files.

All contacts disappeared

Maybe you guys can help me out here. This is the second time this has happened. All of the sudden, without warning, all my contacts are gone. I sent a text not 10 mins ago, at that point everybody who I'd texted had their names and photos next to the texts. Now, I'm left with just a bunch of numbers. I checked my "Contacts" app, and it's empty. It did the same thing about a week ago, but it was early and I had a Nandroid backup from the night before, so I only lost about two texts. My last backup is from two days ago, too much for me to restore back that far. Any idea a) WHY this would happen, as randomly as it did? and b) How to get back any contacts that might not transfer from a GMail/Facebook Sync? Would this be a problem with the phone, or something I did to the phone that would make it do this literally randomly?

I guess I'll throw in that I mainly use Handcent, have ChompSMS on here as well, and haven't used the default messaging app since I downloaded Handcent. I also am no longer able to sync Facebook it appears.
Also, contacts are the only thing missing. All other data is still there, along with all apps and even my homescreen layout is still intact.
Sent from my SAMSUNG-SGH-I897 using XDA App

Check your sync options. On a different device, I've had the Contacts come unchecked, and when the phone sync'd it erased them all

I checked everything after it happened, there were no changes. I didn't have it set up for Auto-sync either, so it shouldn't have just randomly synced to nothing. And that wouldn't explain why my phone and SIM contacts aren't accessible either.
Anyways, it happened again today. I noticed it right after I replied to a text using LauncherPro's new Messaging widget. I'm wondering if that's not the common factor in the three times that it's happened. If it happens again, it'll be getting unrooted, restored to stock and exchanged under warranty. The most intrusive thing I've done to this phone is try to get a lagfix to work (that didn't even work), and I doubt the side effects of that would include random contact deletion...

Gmail and tmail.exe slowing winmo

On 5/19/11 I noticed my phone was getting hot and was not responding when I hit the red key to wake it up. I thought I had an application that was causing the problem so after dealing with it for a couple of days I did a hard reset and started rebuilding my phone app by app.
Well, it didn't take long before it started happening again. At this point I had only configured my email accounts, 1 gmail and 2 other. I thought my phone was about to die (it just came off warranty last month). Then I noticed that tmail.exe was running and consuming ~95% cpu. I figured it was something to do with sending and receiving mail so I went to my email accounts and found that my gmail account was stuck at logging on.
I deleted the gmail account and the problem has gone away. This is not an acceptable solution because I get most of my mail through gmail.
My question is this: WTF is google trying to do now that our email accounts lock up our winmo phones and is this happening to any other os's?
John

This started happening to me as well on my Touch Pro 2.
tmail.exe gets stuck at 100% and when I open gmail it appears to be hung at "disconnecting"
The account works fine if I click send/receive manually. This just started happening a few days ago.

Subbing to this thread.

Another person with the same problem:
http://www.google.com/support/forum/p/gmail/thread?tid=331d0e5691783390&hl=en
I suspect most people are not savvy enough to realize the problem is tmail-gmail.

Count me in on this problem too. HTC HD2, WM6.5. First noticed something was up on Friday morning (5/20) when I woke up and my phone was dead. Recharged during the day but the battery was still draining and phone was running hot! Sure enough, tmail.exe running 95% cpu. I've just deleted my gmail account, but this isn't really a solution of course. Prior to that, I tried switching over from imap to pop, both via gmail settings and on the phone, but that didn't stop tmail from jamming up again upon manual send/receive. I'm sorry that I have nothing to add except more confirmation of the problem.

this problem was reported first in duttys rom thread.there is quite some discussion on that matter over there.it could be interesting to work on a solution here instead of in the rom thread.
user ny_limited has done some detective work already.maybe he can come over here.

Same problem on Xperia X1 runnning WM6.5 (826x rom).

T-Mobile forums thread on this issue.
Google Mobile forums thread on this issue.
XDA HD2 thread on this issue.

Just so we're clear, this is a problem with Google. They changed a bit of data within their IMAP processing at or around 1900 on 19 May 2011 EST. This is when the problems began rolling out. Google is the one that needs to fix the problem. It is in no way related to anyone's ROM.
To fix the problem temporarily, you can switch Gmail to use POP3 access instead of IMAP or set it up as an exchange server. The exchange server would consume far less battery than either IMAP or POP. Do a search for the settings. It's pretty simple.
EDIT: Google is aware of the problem and is working to fix it. Check the following thread for updates into the matter.
IMAP access from POutlook is randomly hanging - Windows Mobile 6.5.x

Temp Fix
I saw this in the Google thread and tested it. It works!!
In your mail configuration, go into manual setup and change the server address to POP.GMAIL.COM. Yes, IMAP works on pop address and it connects/disconnects correctly. ;)
EDIT: Google must have made a change because both addresses resolve to the same server. What was once a hard failure every time now seems to work for a while but some are reporting that it still eventually hangs tmail. Let's hope they're rolling out a fix...

Starting over from scratch solves the problem.
Either delete cemail.vol or do a hard reset. Seems that freshly configured Gmail accounts don't cause freezes.
Did this, now my Lion works like a charm again.
Update: deleting, soft resetting and reconfiguring all Gmail accounts also does the job.

justmeandmyphone said:
Starting over from scratch solves the problem.
Either delete cemail.vol or do a hard reset. Seems that freshly configured Gmail accounts don't cause freezes.
Did this, now my Lion works like a charm again.
Update: deleting, soft resetting and reconfiguring all Gmail accounts also does the job.
Click to expand...
Click to collapse
I have tried this multiple times since Friday and the Gmail account still locks up after one or two attempts to send/receive.

Yeah, in the meantime i can confirm this. After a few hours tmail began freezing again.

I have this issue too; it's been going on for a while actually, but I have slightly different symptoms; initially it would be stuck at logging on, and I could press send receive to kick start it. At a later point in time, pressing send receive causes it to hang at disconnect. This persists across multiple hard resets, and occurs randomly.
Just this morning I cannot get it to work no matter what I do...
I confirmed tmail.exe eating 100% of the cpu, and there have been more than a few cases of my freshly charged battery near dead only a few hours later, with gmail "logging on".
And to whoever said imap uses more battery than activesync; get the imap pusher service. Uses less battery and you don't have to put up with activesync's crap

Same stuff today, Duttys v25 HD2 RUS. Missed my morning wakeup call, cause of it.
So, as a temporary fix, I created an account at Yahoo! and forwarded all mail from Gmail to it.

Update:
http://www.google.com/support/forum...869ff02960004a41d457a8bf4&hl=en did the trick!
Google fixed the issue.