Some time ago I wrote a thread at the Diamond section about a problem with my HTC Diamond, regarding the unusual waking up of the phone in random periods of time. This happens on a freshly installed ROM from the HTC, official one. Nobody could help me, so I switched back to my Touch Cruise, again after freshly installed ROM (no third party software installed) and the problem started apearing again. I came to the conclusion that the problem is somehow related to my SIM card. I guess there is some bug either in WM or in my mobile operator's network, regarding something with 3G or HSDPA. My opinion is that on random intervals my phone recieves some kind of a signal from the network or loses some kind of a signal, which makes it to wake up. I reached this opinion because there is a certain place on the road between my home and office, where the phone ALWAYS wakes up. I guess there is a weak spot in the network.
My question is: How can I find and read the system log of Windows Mobile 6.1 ? I am asking this because I am almost certain that there will be some kind of information or error message on the times of the wake, which will help me determin the problem.
try to use your phone in Airplane Mode.. if it happened again then it doesnt belong to your network
I Found the problem !!!
Finally after months of agony, I have found the source of my problem. It was my SIM Card ! The damn thing was broken. I found that this is the problem, because I was already given up on my Diamond and wanted to sell it. So i put my SIM Card in my older Touch Cruise. And as you guess, the Touch started to act the same way as the Diamond. I went to my operator, exchanged my SIM card with a new one and now everything works as a charm. I don't know really what was the problem, but I guess it was some Voltage issue or maybe the card just wasn't getting the right signals. The important thing is that now I get to keep my Diamond and enjoy it without the problems I had.
Thanks for the replies !
Related
Came across an interesting issue with my RAPH whilst away.
The phone would reboot when ringing, or making outbound calls, sometimes the call could be established and a conversation could be had for a random amount of time (never more than a minute) and the phone would suddenly reboot.
I fixed the issue by turning off bluetooth (might have been looking for my headset) and just changing every setting in "Phone" to something and then changing it back.
Havent had an issue since.
figured id post incase anyone else had this frustrating issue.
I guess this might be solved with a different Radio version.
what version are you in?
atreidae said:
Came across an interesting issue with my RAPH whilst away.
The phone would reboot when ringing, or making outbound calls, sometimes the call could be established and a conversation could be had for a random amount of time (never more than a minute) and the phone would suddenly reboot.
I fixed the issue by turning off bluetooth (might have been looking for my headset) and just changing every setting in "Phone" to something and then changing it back.
Havent had an issue since.
figured id post incase anyone else had this frustrating issue.
Click to expand...
Click to collapse
Are you using S2U2 by any chance?
Mine started doing it since i put S2U2 on but am not sure if its entirely to blame.
Hi all,
I have been doing further testing and can report that S2U2 is not the problem. Its a device issue that occurs when i roam to a GSM network. When on 3G its usually fine. I have just upgraded radio to the .28 to see if this helps.
Both myself and my brother who have the same devices are seeing the same issue. I have seen it on the 3 rom and also the HTC asia rom hence why im looking at radio now.
I tried Radio .32 with no luck. Tried a few different ROMS as well, ROMEoS, the HTC ASIA update as well as the updated 3 ROM with no joy. Shame cause the phone is great apart form this "showstopper", back to my ever trusty Blackjack until a new handset arrives.
I'm on NextG btw, and problem occurs when swictching between GSM, Edge and HSDPA. Unfortunatey both home and office are in spots that switch between signals depending on where I am in the house/office, very frustrating. I'm also 90% sure it only happens when a call and data are happening at the same time, as my phone syncs wth Exchange, this is regularly.
I rang HTC support, they suggested a hard reset, which of course I've done many times, otherwise return for repair/replacement.
From time to time Vox spontaneously starts to playback mp3 files with speed up. Anywhere, any player, ringtones, reminders. After turning phone module off/on, everything back to normal till next 'madness'.
Any ideas? Updated to Windows 6.1. Same thing was on 6.0
Thanks.
No ideas at all?
I have the same problem, but I've never encoutered a solution The only thing I noticed is that it happens less frequently on WM 6.0 comparing to WM 6.1.
Since turning the phone module off solves the problem temporarily, maybe this is somehow related to the operator?
DmitryDV, are you from Russia? Do you use MTS, BeeLine or Megafon?
MTS, Moscow. Yes I have a strange feeling that it's somehow connected with provder / SIM card. But it's definetely 710's hardware/software bug.
I had the same problem. It happened when the phone lost the network coverage, but after a reset everything was fine.
this happened to me once but you dont have to reset the device.
end the media player process from the task manager and when you start it the next time its all fine.
I encountered this only on WM6.1 that too just once.
snaker445 said:
I had the same problem. It happened when the phone lost the network coverage, but after a reset everything was fine.
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Click to collapse
That's correct. When I am in subway it happens frequently. I am wondering if any solution available except turning off/on phone module?
Same problem with the sound here. My phone works fine for about an hour and then the sounds speeds up and gets lower in every application. My phone is HTC S620. I am using WM6 now, but I had the same problem with WM5. I am from Bulgaria, my operator is Vivatel.
I am waiting it now to happen again and will try turning off/on the phone module. Until now I thought that it had something to do with some of the installed programs.
After changing the ROM version several times I am certain now that it is something from the sim card or operator. When using a card from one operator this happens every hour. When using a card from different operator the problem doesn't occur at all.
CyberTod said:
After changing the ROM version several times I am certain now that it is something from the sim card or operator. When using a card from one operator this happens every hour. When using a card from different operator the problem doesn't occur at all.
Click to expand...
Click to collapse
I feel the same. Any solution at all rather than changing operator?
Any update on solution?
I had this problem with an Excalibur (HTC S620), it came sporadically, not only with MP3s, but with AACs as well. So far, my VOX hasn't suffered from this problem. I am in Mexico, with the same operator as before. MAYBE it is the SIM card, for I got a new one (updated software) when I got the VOX.
Hello all, I recently purchased an Intermec CN3 running Windows Mobile 5 on the Sprint CDMA network for development purposes and am having a couple of issues. It uses EV-DO Rev A I believe which allows for simultaneous voice/data, just for the record.
The first is the device randomly wakes up and turns on the screen. This morning, when I was in the car, I would push the power button to put the device in sleep mode.. every 15 seconds the screen would pop back on. I do not know if this is due to it trying to grab email, or what. However, now that I am at work, it has not come on in a few minutes. This is all random.
The only idea is that SEVEN, a push email service, is starting data on the device and it is waking up. I tried using a config tool to have data always on and this did not fix the issue. It will wake up even when there is no new email. I also have Battery Pack Pro installed.
My second issue is, when someone calls my phone and the phone is in sleep mode it takes about 5 rings for my phone to even register a call is coming in.. when my phone rings twice, the call goes to voicemail. Is there a way to tweak WM to make this faster?
If you have any questions, please feel free to ask.
This actually reminds me of the bugs present when we ported WM5 for the Blue Angel (same exact bugs)...
It might seem that you are right on your assumption of the data transfer. Try to disable/disconnect the EVDO connection (put it in Flight mode) and see if the device still wakes up by itself.
As far as the ring delay, you may want to read through this
http://forum.xda-developers.com/showthread.php?t=258109
This is a patch that was for both Himalaya and Blue Angel, but should in theory work for other WM5 devices as it seems to be modifications to the registry rather than anything else.
Just so you know, I do not believe that the CN3 is a HTC device, but since your problem was mildly general, you got lucky
Good luck...
Thanks for the reply.
It is certainly not an HTC device however this forum has some of the most knowledgeable people around and figured I'd give it a shot.
As you stated, this is a fairly generic question probably related to software and configuration.
You could try over in the Developers Forum that Intermec just launched. It's at http://community.intermec.com.
Hi all experts.
I'm having trouble with dropped calls on my M89 smartphone running WM6.0
I have made a post with more info here :
http://forum.xda-developers.com/showthread.php?t=524138
I have made a backup-file of the registry with CeRegEditor.
I'm not an expert in registry-settings, so I'm asking for help to debug the registry-file to see if some strange settings are present. Or perhaps you could advise me to some registry-hacks that will help.
The file can be opened in CeRegEditor. (after unzipping)
The phone drops the first call after a soft-reset after 15-20 seconds.
This happens every time. The next calls can sometimes last 2-3 minutes.
As earlier stated it seems like the GSM-module resets. Perhaps because some process/program/service tries to access the GPRS-network.
I also tried to flash the M89 with a chineese version of WM6.1
It seems that this version works a little bit better, but dropped calls still accur. I can't read chineese, so now I'm back with english WM6.0.
Hope you can help me.
Best regards
STHA
Hi all.
I finally fixed my M89. It turns out the phone crashes and/or disconnects when the GSM reception is bad/lost. And it is really bad with this phone. The internal antenna is a piece of foil located in the buttom of the phone. Right where you hold your hand when using the phone. This makes the reception really bad.
So I took the phone apart and soldered in a DIY-antenna and put 2 pcs. of these "booster antenna stickers" from Ebay inside the phone.
Since then I never had a crash or dropped call.
Regards
Stha
i am having battery drain issues on my sprint touch pro. i believe it stems from the phone waking itself up when it goes into roam mode. i live in a rural area of west TN so as you can imagine this happens quite a bit. i have been through many, many threads on here via the search function and so far haven't found anything that can help me.
i thought maybe the s2u2 program would be the answer, but after reading a bit, it seems like maybe i will have the same issue.
i've also looked into every menu i can find (on the advanced config program even) and so far nothing has worked. i've had the phone since january now and i really like it, but this involuntary waking/battery thing is really killing me.
anyone on here know a fix for this other than disabling roaming? i do like to make and/or receive calls ocassionally.
tnvento97 said:
i am having battery drain issues on my sprint touch pro. i believe it stems from the phone waking itself up when it goes into roam mode. i live in a rural area of west TN so as you can imagine this happens quite a bit. i have been through many, many threads on here via the search function and so far haven't found anything that can help me.
i thought maybe the s2u2 program would be the answer, but after reading a bit, it seems like maybe i will have the same issue.
i've also looked into every menu i can find (on the advanced config program even) and so far nothing has worked. i've had the phone since january now and i really like it, but this involuntary waking/battery thing is really killing me.
anyone on here know a fix for this other than disabling roaming? i do like to make and/or receive calls ocassionally.
Click to expand...
Click to collapse
Turn off 3 G or HSPDA and see if that helps.
i dont know how turning off 3g works with sprint (Cdma) but i could recommend using some sort of auto locking program (start here: http://forum.xda-developers.com/showthread.php?t=547367). that way it would keep your phone locked and not completely active when it "wakes up". another option would be to use a program that shuts off your screen when it's in your pocket (http://www.fuzemobility.com/phone-upside-down-backlight-off/). other than that, i dont have much for you.
does anyone know of any reg keys to change that will disable the auto-wake on teh roaming?
I had this - but it didn't seem to be related to roaming.
See: http://forum.xda-developers.com/showthread.php?t=504016
I'm now on my third Touch Pro.
The first had the above problem which o2 (UK) repair denied was a problem.
The second didn't have the above problem, but did have a faulty speaker.
I'm now two weeks into my third Touch Pro whch so far does not have this problem.
I hard reset and reinstalled software one app at a time and concluded it wasn't a software issue.
After swapping handset's and not seeing the issue, despite having the same software and ROM loaded (stock o2, but the latest handset is a later stock ROM) I've conclude it definitely was a hardware issue.
Can you get a replacement under your warranty?
-FM