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I have tried a few of the different 6.1 ROMs available for Kaiser.
I am having on recurring problem with ActiveSync though.
My situation ... I have my own laptop at home running Vista business and Office/Outlook 2007 At work I have a laptop running XP with Office/Outlook 2003.
On 6.0 ROMs all was fine. With the 6.1 ROMs, It will not let me sync my phone to both machines (to keep my calendar and contacts in sync) It will let me set up the phone at home, and then sync fine at work, but when I return home, I get a "ActiveSync has encountered a problem on the desktop", the same with me initially setting up at work first. The only solution I have found is to remove the sync pairing on the computer, and then re-set-up the phone with the computer - this hardly being ideal.
Has anyone else experieced the same thing, and/or found a solution to this?
Thanks for any help offered, otherwise I guess I am back to 6.0 ROMs.
Very common solution with syncing is settings->connections->usb to pc, and then uncheck. try that. you would have found this out if you searched first. If this solution doesn't fix it, then must be a unique problem.
Pisquee said:
I have tried a few of the different 6.1 ROMs available for Kaiser.
I am having on recurring problem with ActiveSync though.
My situation ... I have my own laptop at home running Vista business and Office/Outlook 2007 At work I have a laptop running XP with Office/Outlook 2003.
On 6.0 ROMs all was fine. With the 6.1 ROMs, It will not let me sync my phone to both machines (to keep my calendar and contacts in sync) It will let me set up the phone at home, and then sync fine at work, but when I return home, I get a "ActiveSync has encountered a problem on the desktop", the same with me initially setting up at work first. The only solution I have found is to remove the sync pairing on the computer, and then re-set-up the phone with the computer - this hardly being ideal.
Has anyone else experieced the same thing, and/or found a solution to this?
Thanks for any help offered, otherwise I guess I am back to 6.0 ROMs.
Click to expand...
Click to collapse
Thanks for your help - does seem to be working.
I did search before posting - solutions suggested that I found included deleted sync partnerships, reinstalling office, repair office, deleting pst files ... this solutiuon I did not find.
Well, tried the solution given above - synced fine at home this morning, and at work, but upon returning home the error has returned.
:-(
Pisquee said:
Well, tried the solution given above - synced fine at home this morning, and at work, but upon returning home the error has returned.
:-(
Click to expand...
Click to collapse
CHeck which USB cable you are using to sync. There was a massive post a while back around the issue of using non-HTC cables. I was also a victim of this. A standard USB cable has to much space around the connector and can cause it to damage the connector on your Kaiser.
I tried all the solutions mentioned and only when I used to HTC cable could I eventually sync.
It didnt completely solve the issue - my laptop has dual boot - vista and XP and I could only get it to sync with XP. Eventually that didnt work either (the connector must have get more damaged) and I had to send it back to HTC for repair.
Interestingly, when it came back I had no problems syncing with either. I have changed no settings and then last night I could not sync again. I unticked the advanced functionality in the USB to PC settings and it fixed it but why did it suddenly start happening? I havent changed any settings.
If you are woried about damage to your USB connector, have a look at the pin at the bottom of you Kaiser and see if it is straight or crooked.
I also think its a really bad idea that they put the soft reset button so close to the USB connection - how many of you have accidentally pushed the stylus into the connector when trying to soft reset your device? I have a few times and I'm sure this didnt help.
The answers arent always straight forward and its really pathetic to keep bashing people with READ THE WIKI and SEARCH THE THREAD when it is a genuine question requiring thought and support.
Better not to post at all than just to attack someone and waste everyones valuable time and take up room on a thread.
Well, having gone back to 6.0 ROMs, syncing between my Kaiser and my home and office computers is working again.
So, will stuck with 6.0 until some more official 6.1 ROMs are released I guess.
It's working for me
Pisquee said:
Well, having gone back to 6.0 ROMs, syncing between my Kaiser and my home and office computers is working again.
So, will stuck with 6.0 until some more official 6.1 ROMs are released I guess.
Click to expand...
Click to collapse
I'm not sure what's wrong with your computer but it's not a WM 6.1 problem. Since I started testing new ROMs, I've connected my TyTN II to 3 different computers, using 2 USB-MiniUSB cables (none the HTC supplied one), 2 computers had Windows XP, one had Vista. It was detected and configured by Activesync or WMDC every single time.
I have tried Dutty's, Sleuth, UDK, NoThrills, L26, MobileVista... It worked every single time on 3 different computers.
I don't know either, but moving back to 6.0 ROMs has made the problem disappear. I tried a number of 6.1 ROMs and they all gave the error of not wanting to sync to more than one computer - they would pair up fine, but on syncing would throw up errors and not sync, for example would be set up fine at home and synced, then go to the office set up and syn fine, but on return home wouldn't want to play anymore.
I just hope when official releases of 6.1 come out that they will work properly.
Ok this has worked for some with sync issues. Give it a try.
With Phone diconnected from computer:
Delete partnerships on Device and on computer.
(On Phone)open regedit and go to HKLM/ident
edit Name to HTC-8900 (for tilt) or HTC-TYTN_II (for kaiser)
edit OrigName to HTC-8900 (for tilt) or HTC-TYTN_II (for kaiser)
Power Off (not reset) and wait 30 sec then repower
(on Computer)Go into task manager and close wmdc.exe
go to your computers control panel and open sync center (same icon as old activesync)
Open WMDC
Plug Phone in via USB
Once it starts be sure to name partnership the same as your device ID
Please post if it works. If not there have been a few other methods that may work.
NOTE: if you switch between vista and xp, activesync has a random tendancy to overwrite the device name to something like windowsmobile72 which messes up the sync with WMDC. Changing the device name ussually fixes this issue if it occurs.
For no apparent reason, Activesync (4.5 5096) of Outlook on my TC (standard ROM see below) has stopped working. Outlook email/contacts/diary not getting synced.
After plugging USB in a message says 'Sync cannot be connected succesfully...try again... and run troubleshooting..'. But Activesync/Help/Troubleshooting/Reporting says there is nothing wrong! Indeed, I can still explore TC and card, sync other software (e.g. Media Player, TomTom Home, eWallet etc).
But I can't get in to the ActiveSync/Options menu to check out the relationship. Have soft reset TC, turned off PC firewalls etc, but nothing helps. Little puzzled because it all worked fine for the past 2 months and I wasn't even playing around when it decided not to work!
Any ideas please?
Thanks,
CI
Touch Cruise
ROM vers: 1.25.405.1 WWE
ROM date: 12/11/07
Radion vers: 1.58.21.23
Protocol vers: 25.65.30.04H
had the same problem some time ago. changed the cable and everything was fine.you could also try uninstalling and reinstalling activesync.
Jackster
Thanks. Cable was OK, but uninstall/reinstall of activesync worked. indeed speeded up activesync and fixed a lot of other minor secondary problems while it was at it would recommend it for all every now and then. strikes me that activesync is one of the those bolt-on bits of MS obeseware that needs regular maintenance?
USB Device not recognized
To mark the anniversary of me posting my original message, all of a suddden and for no apparent reason, Activesync has stopped working again. Bizarre
This time its a little different, I don't get anything except a pop message on PC saying 'USB device not recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance click on this message'. Which of course I di and it didn't help!
So, I've tried
- un-installing/re-installing Activesync 4.5
- rebooting PC and TC umpteen times
- changed USB port/cable
- tick/untick Settings/Connections/USB-to-PC/Enable Advanced network functionality
- putting the kettle on
Nothing is working (Although the cup of tea was nice
Would really appreciate some help please
Thanks
CI
Help! Really desperate on this one. I have been trying to think why this should suddenly happen. Two things possible:
- During my last succesful sync I received and answered a call. Would this damage registers or something?
- I accidently pulled the mini-USB headphone cable a bit while listening toi music. But the sound is still perfectly OK, and I receive power charge via USB even though it won't connect/sync. And like I said, I've swapped cables/ports.
I've Googled this a lot and most people fix by fiddling with stuff I have already done and praying!
Please. Anyone got any ideas before I too start praying!
Thanks
1. No, it should not. Never heard it did.
2. AFAIK, not reason as long as it charges trough USB port.
Try to delete device from Active Sync while device is not connected. You might need to restart PC.
You'll have to set options again when device is recognised.
This is what I have to do often.
Also, check device name on device itself, it tends to change from time to time for no apparent reason (at least to me). If it changes, it causes following problems to me:
1. Active Sync troubles
2. BT connection to car audio stops working.
Hope some of this will help...
BTW... you have WM 6.0 on it? If so, don't upgrade to WM 6.1... IMHO, WM 6.0 is faster than 6.1 and has less problems with Active Sync...
Bodisson,
Thanks for suggestions. Alas, none work
It looks like I am going to have to hard reset and/or burn new ROM. For those of us who don't do this regularly, this can be a nerve racking experience. However, I was perhaps sweating too much about it for a couple of reasons:
- it seems very few people have anything good to say about WM6.1. Until now I have been pretty happy with WM6.0 and have had 14 months of virtually trouble-free use, so maybe I'll just stick with that. I'm not a power-user, so the vast array of cooked ROMs is rather bewildering. Unless one is rock solid and aimed at non-power end-users?
- I thought installing a new ROM without Activesync was impossible, but I see someone has worked a way to do it via the SDHC card. Well done XDA
So, unless anyone has some further ideas I will just hard reset to WM6.0 and hope for the best. I have this terrible feeling though that my mini-USB port is damaged and I'll get the same bubble of doom even after hard reset.
Thanks
Either do a hard reset back to factory (and hope you can re sync all your stuff with the PC),
OR
Re flash the rom to C Shekar's "b" rom. It really is very good, and transforms the phone. In fact, it is so good that I have finally stopped fiddling with my phone! (and I'm a born fiddler!)
It is very good, and works immediately, but you might need to spend time tweaking it - the must is to install the correct radio.
I've done quite a lot of rom upgrading, so am quite comfortable now with the process. If you want to do it and need a hand, let me know.
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Have tried disabling all firewalls with no luck.
I've hit a brick wall on this one, but am fearful it will be hard to get device back to working order again if I do hard-reset and still can't sync
Suggestions very welcome
Thanks
New_Wizard said:
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Click to expand...
Click to collapse
OK, I feel for you on this one!
If you don't want to flash to a new rom (or, re flash to your old one), there is a solution but it involves removing and renaming your Outlook.pst file ... the procedure (which is on this site somewhere) seemed fraught with danger, to me, so i preferred to re flash when i had a similar problem.
Before re flashing, if you decide to, you backup your data using PIMBackup - only your contacts and maybe phone call list, not anything specific to the phone's operating system or software.
Re flash, then restore the data.
Then, Active Sync will see the phone as a completely new system.
Hello.
I asked the forum search about it, but cant find really an helpful answer.
I do have strong problem with Active Sync. Sometimes it works, sometimes it doesnt. Sometimes, I got to install Active Sync new or drop out the device and add it new to get it done.
Button for fast data connection at the Touch Pro is enabled. Working with 4.5.0 and XP.
Can someone please get me a tip?
Hardware Problem?
I had the same problem with my TyTN II which is the reason I switched to Touch Pro.
The problem I could not synch was because of the MiniUSB connector. I had to change the main board twice. So now my wife owns the TyTN II
i solved that problem by changing another usb slot (it didn't work with USB from my monitor...)
Thank you.
I tried all 6 USB Ports and nothing helped.
Also, I tried to disconnect all other USB devices, also enabled and disabled the "Charging while connected to the PC" button.
Any other suggestions?
I also had thrown out the second device I had in Active Sync.
drdurango said:
Thank you.
I tried all 6 USB Ports and nothing helped.
Also, I tried to disconnect all other USB devices, also enabled and disabled the "Charging while connected to the PC" button.
Any other suggestions?
I also had thrown out the second device I had in Active Sync.
Click to expand...
Click to collapse
Have you disabled "advanced network functionality" in Settings>Connections>USB to PC ?
also try reinstalling active sync again...
@Wonkotehsame:
Yes, I disabled this function.
@ yahu:
So I did. Not just one time, many times. Always after reinstalling, it workes. Some time later, I am loosing connection.
Also, if I try to copy larger files like GPS software with appr. 1,4 Gb the transfer to the Memory card stoppes with the failure message: no such file found.
Can this be something along with the Active Sync problem?
I too have problems with this. ActiveSync says phone is set up to sync with a different computer, but it's not.
Still nobody any hint for this problem?
My problem is a little bit diferent...
My vista won't sync with my Artemis, but it syncs with my Glofiish M700..
If i change the PC (OS XP x64), the artemis syncs.....
So, my Vista Notebook is angry with my Artemis... neither USB/BT sync can be done...
Nice to hear that a lot of people have similar probs ;-)
What I have done now, deleted all of my connetions features/partnerships and made all new.
For now (maybe until Monday...) it works, but now I dont get a folder on the desktop of my mobile device. Is this an optional setting? Can someone tell my how to do?
I dont believe that NOBODY has an help for this problem.
As of today, no Active Sync in any ways is possible with my phone. Even not if I make a new installation.
Also; I made sure that all Anti Virus and Firewalls do allow all 3 Active Sync Files.
What can I do else???
Another try for the specialists:
I have copied now my Outlook.pst to a different Desktop, installed there the Active Sync. I worked w/o prob. That means, the problem got to be with the Desktop.
Last try: Who can help?
drdurango said:
Another try for the specialists:
I have copied now my Outlook.pst to a different Desktop, installed there the Active Sync. I worked w/o prob. That means, the problem got to be with the Desktop.
Last try: Who can help?
Click to expand...
Click to collapse
Looks like you are on your way to finding the root cause. I would try the same computer but a different user to see if it is related to the user setting.
This is what I have done last night. 2nd user, installed OL new and also Active Sync.
Nothing. Same problems.
I restarted the Desktop AND the device several times.
Nothing.
But, when I came this morning, it worked the first time.
The second it failed. I will go and purchase a new Desktop for the thanks of Mr. Microsoft!
has anyone found a real solution for this problem?? mmy computer recognizes the phone a a disk drive bt active sync does nothing. any help would be greatly apprecated
I'm getting this too. Sometimes ActiveSync works, sometimes it doesn't. I can't figure out what causes it to work and not work...
Theres only two possible solutions I know of from all I've ever heard of the problem:
1. Settings-->Connections-->USB to PC. Also, I know the prompt asking you if you would like to use as a disk drive comes up if you've set your phone to be read as an sd card reader. If the pop up annoys you, try removing the SD card and trying again.
2. Hard reset.
Sorry if it doesn't seem favorable to you guys.
O.K. So for years I have been running 1 PDA or an other, For the last year or so I have been running my HTC Trinity without any issues.
The January 1 2009 comes around and…
My Trinity stops syncing.
Not just with my home machine, but with my work one as well
The device shows up in device manage, it makes the USB device found sound, but doesn’t make the syncing sound, and active sync doesn’t find it.
No firewalls,
Tested with multiple USB cables,
Bounced the Trinity multiple times,
Changed from sync via USB and back
Removed the profile for one of the computers from the machine and the Trinity.
Reloaded the Device driver.
Don’t know of any change made to any of the 3 devices (Who knows with M$ Patching)
Oh both computers are XP, and active sync 4.5, the Trinity is WM5
Any one with any thing I could have missed?
Has no one got any thoughts on the subject?
FALCON-LORD said:
O.K. So for years I have been running 1 PDA or an other, For the last year or so I have been running my HTC Trinity without any issues.
The January 1 2009 comes around and…
My Trinity stops syncing.
Not just with my home machine, but with my work one as well
The device shows up in device manage, it makes the USB device found sound, but doesn’t make the syncing sound, and active sync doesn’t find it.
No firewalls,
Tested with multiple USB cables,
Bounced the Trinity multiple times,
Changed from sync via USB and back
Removed the profile for one of the computers from the machine and the Trinity.
Reloaded the Device driver.
Don’t know of any change made to any of the 3 devices (Who knows with M$ Patching)
Oh both computers are XP, and active sync 4.5, the Trinity is WM5
Any one with any thing I could have missed?
Click to expand...
Click to collapse
Are you able to test another device and see if it will sync with your computer?
If yes the I would suggest you to do a hard reset and try again!
Make sure to backup your contacts and everything else before you hard reset first, or you will lose everything!
branko.savic said:
Are you able to test another device and see if it will sync with your computer?
If yes the I would suggest you to do a hard reset and try again!
Make sure to backup your contacts and everything else before you hard reset first, or you will lose everything!
Click to expand...
Click to collapse
I was trying to dodge a hard reset, but went with it anyway…
That worked and the phone Synced successfully
Then my next thought was… Well rebuilding all your apps was the only reason you haven’t upgraded the ROM so now is your opportunity.
BIG MISTAKE!
I Downloaded HTC ROM 3.00.707.18 Outlined here http://forum.xda-developers.com/showthread.php?t=321182
And started the upgrade.
It found the phone, it started the upgrade and then I heard a most disconcerting sound… The USB Undock sound.
It now Shows the Tri Colour Screen and nothing Else
It wont be recognized to sync(No surprise there) so how on earth do I bring the poor thing back to life?
I have moved this a step forward.
Now when I try to apply the ROM I get ERROR [294] INVALID VENDOR ID
I can find lots of posts on the topic, but nothing definitive.
Well Hard-SPL was my savoir…
It didn’t allow me to install the WM6 Rom as it seemed to suggest but it somehow recovered the WM5 Rom so that I am now up and running and able to Sync once again
Hi everybody
I have an HTC Fuze (ATT). The ROM I used was NATF v5. series. I tried a couple of days ago to sync it with my computer but it gave me an "USB device not recognized" message. I did a hard reset but it didn't change anything. I changed the "Energy" rom, but I had the same problem. I tried now to sync the phone with another laptop but I have the same message, so something happened with the phone. What I noticed was the fact that actually when I hard reseted, I still had the NATF 5.series screen shot, even if the rom was the energy one. I appreciate each answer as I don't know what I can do more.
Adriciu
adriciu said:
Hi everybody
I have an HTC Fuze (ATT). The ROM I used was NATF v5. series. I tried a couple of days ago to sync it with my computer but it gave me an "USB device not recognized" message. I did a hard reset but it didn't change anything. I changed the "Energy" rom, but I had the same problem. I tried now to sync the phone with another laptop but I have the same message, so something happened with the phone. What I noticed was the fact that actually when I hard reseted, I still had the NATF 5.series screen shot, even if the rom was the energy one. I appreciate each answer as I don't know what I can do more.
Adriciu
Click to expand...
Click to collapse
Had you try other cables Sir?
NATF splash screen will remain there, because when you flash Energy ROM, it didn't contain splash screen, so it wouldn't be replaced.
I tried a different cable, as well as a different computer. On the new computer there was no previous activesync installed. This led me to belive that there is a problem in the registry somewhere, but I don't know what to change. I also installed the Activesync 4.5 several times. on the ald and new computer, but nothing helps. No firewall active.
Adriciu
<- same problem
Anybody has any ideas?
What about using other phones, if it's okay then the problem was on Your phone, vice versa.
In my opinion, to get phone connected, we must have Activesync (for Win XP) or WMDC (for Vista) installed, good cable (original preferred) and good phone condition (H/W or S/W)
Hope You solve it soon Sir.
I have reinstalled the ATT rom, but is still gives me a "USB device not recognized" message. So I think something is wrong with my phone. Is there any way where I can clean up the whole registry and start from a clean fresh phone?
Still not working.
I had a simmilar problem a long time back.... How I fixed it was I deleted that connection setting for that phone in activesync... Then rebooted...Try to connect it then... If it still doesn;t work, UNINSTALL activesync... reboot... reboot again for good measure.. then reinstall it... reboot... Then try to connect again.... a lot of steps, but it worked for me when I put a diffrent on an old phone I had...
OK, some updates. I tried syncing with another laptop and it is not working. I tried doing the same thing with an Apple comp and it doesn't even see it as an usb device. However I tried syncing wifi with my gmail account and it is giving me the following error message: "The configuration on your Exchange server prevents you from synchronizing. Support code: 0x85010004". So I think there is a setting I don't know how to change.